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I've got an annoying problem with my phone where the Wifi turns off when my phone is idle or asleep. This means my WhatsApp for Web disconnects and also my Moto Connect plays up too.
I've got the same problem at home, work and parents house so can't be an issue with all 3 networks. The keep wifi on during sleep option is set to Always before anyone mentions this to me.
Phone is running Lollipop 5.0 in the UK and is NOT rooted.
I noticed it doesn't happen when the phone is charging though.
Any ideas?
Right I've now tried changing the Sleep setting to Never but get the same problem.
Also tried connecting to the router via WPS but no luck.
Router is a Superhub 2. I've ruled out that it's the Superhub as I have a Samsung Galaxy S4 Mini that is running fine without a single drop out.
Definitely something Moto X related.
I've also tried on both the 2.4GHz and 5GHz bands with same results!
Try looking within the WiFi settings on the phone. Mine has this
. Added photo
Sent from my HTC One using XDA Free mobile app
Mine is identical to yours other than the fact that I don't have the wifi optimization option.
Right I've just cleared the cache as instructed by Motorola support.
Still have the same problem even after clearing cache.
Ok I can confirm that the issue goes away when in safe mode.
This is starting to piss me off as I don't have any way of checking if it's an app affecting my wifi disconnections!!!
I've finally found and fixed the problem myself!!
I decided to turn my bluetooth on (even though it wasn't connected to any bluetooth devices). This seems to stop the phone from causing the wifi to go to sleep!
It seems like it's a bug in the Moto X Lollipop firmware. How do I report bugs to Motorola??
It's funny how most say it's apps that cause strange behaviour but for me it's been the actual Android firmware each time I've ever had an issue!
I hope it gets fixed soon.
Wutang200 said:
I've finally found and fixed the problem myself!!
I decided to turn my bluetooth on (even though it wasn't connected to any bluetooth devices). This seems to stop the phone from causing the wifi to go to sleep!
It seems like it's a bug in the Moto X Lollipop firmware. How do I report bugs to Motorola??
It's funny how most say it's apps that cause strange behaviour but for me it's been the actual Android firmware each time I've ever had an issue!
I hope it gets fixed soon.
Click to expand...
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It's a known bug of 5.0, and already fixed for 5.1. Source, at the "Bug fixes section".
Great that you found a workarround.
Cheers!
Manuel.
Hey glad to know it's a well known bug. The work around still doesn't work. It still keeps disconnecting all the time! Driving me mad!! If the 5.1 update doesn't fix it for me, I'll need to try and get a refund and go for something else. Shame as I really like the Moto X but I can't live with an issue as stupid as this!
I'm not sure Motorola are aware of this issue at all. See their comment below from one of their support staff I'm speaking to now:
Santhosh: We have not received any reports regarding Wi-FI issue after the Android Lollipop update but please give me a moment I will provide the solution for this issue.
His solution for the issue was to get me to do a factory reset lol. I already did this when I first got updated to Lollipop!!
Going to try doing another one now to see if it actually makes any difference. Then will install a few apps at a time or something.
I am connected to WiFi just about all of time, and I have never experienced this.
Right I've done a factory reset and started completely afresh with none of my data or apps restored. WiFi has been solid; I've not had a single drop out!
I'm going to install just a couple of apps at a time and keep an eye out if the issue comes back until I find the culprit.
Hi
My phone was perfect (until now) with the WIFI since november 2014 even after I upgraded it to 5.0
But today, it suddenly starts with this problem by itself. so I restored it to factory defaults with no luck, I installed a new firmware, and still has the bug.
So, why it shows up until now by itself without any mod, app or update?
Sorry for my English.
Today I upgraded it to 5.1 and the issue persists
I had to back to stock 4.4.4. and now my wifi has been fixed so far, working good without interruption until now.
I hope this has fix the problem from sourse, and I'll wait a few days to upgrade it again.
EDIT: Has been a month since my downgrade to 4.4.4. and my WIFI still rocks.
Just want to say that I'm having the same issue since the update to 5.1. Wifi is set to be always on during sleep, but I regularly wake up my phone only to find it connected to 4G, and switching to wifi a few seconds after waking up.
I'm on a locked bootloader (unrooted of course). I did a full reset after the update...
I'm sorry to say that I've seen more little glitches since 5.1 than anything I noticed on 5.0.
EDIT: another issue I'm having is the stock mail client not syncing saying that there is no network connection. My exchange account (push) works fine however...
Just to say the issue has started for me too since the update to 5.1.
I've done 2 factory resets but no luck trying to fix this very annoying problem.
Motorola have asked me to send my phone in for repair so I'll try that and see what happens.
Dear Community,
I would like to call for your kind help because I have got completely lost considering an issue that I have faced. Suddenly the wifi and bluetooth stopped working under Android on my tablet. Everything is factory standard, I haven't modified anything and even applied factory reset from the Android menu and hard reset from recovery mode. No change.
Networks are visible but it stops with the message "Connecting" and if I set a fixed IP, it connects but no data is transmitted. In case of bluetooth, I'm unable to enable it.
It is a strange issue because it works OK under Windows 10 that gets all the regular updates. I started to experiment with old wifi and bluetooth drivers to see if there was any conflict with drivers but I didn't manage to learn anything by that.
I am completely confused because I have had this tablet for a year and it suddenly started to have this problem. I thought the reset would solve it and was stunned to see that it didn't.
Would you please kind and try to help me out with some advice?
Any feedback would be much appreciated!
Kind regards,
Viktor
What's your model ?
mooms said:
What's your model ?
Click to expand...
Click to collapse
Dear mooms,
thanks for getting back to me. It is C5J6, ordered in October 2015.
Kind regards,
Viktor
bump
It happens mostly when the screen is off (even though I have the always on setting enabled) but also when using the phone normaly. Suddenly I get a toast that I was connected to my WiFi. I've also checked the router logs an I see that the honor 5c is constantly disconnecting and reconnecting. Does anybody else have this problem? I'm on latest emui 4.1.2 without root or any other mod. I played with different channels and frequencies but that didn't help at all. Any ideas? I think it has to do with the battery optimization settings of marshmallow but even on the performance setting the WiFi connectivity just drops.
Whoever finds this will be my hero
In the wifi settings, just check that, "Keep Wi-Fi on during sleep" is set to always or not. If not then set it to always.
Edit : Sry i haven't read ur post properly. Is this the problem from the starting? Coz i don't have this issue.
I think I noticed this problem since the beginning but after flashing the latest 4.1.2 it got worse. Skype and WhatsApp calls get disconnected while screen is off (after 15 seconds or so).
Cienight said:
I think I noticed this problem since the beginning but after flashing the latest 4.1.2 it got worse. Skype and WhatsApp calls get disconnected while screen is off (after 15 seconds or so).
Click to expand...
Click to collapse
Have u tried to flash the rom version that came with the phone?
Shubho20 said:
Have u tried to flash the rom version that came with the phone?
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Click to collapse
The problem was with the original Rom and the reason why I flashed the latest.
Exactly the same issue.
Cienight said:
It happens mostly when the screen is off (even though I have the always on setting enabled) but also when using the phone normaly. Suddenly I get a toast that I was connected to my WiFi. I've also checked the router logs an I see that the honor 5c is constantly disconnecting and reconnecting. Does anybody else have this problem? I'm on latest emui 4.1.2 without root or any other mod. I played with different channels and frequencies but that didn't help at all. Any ideas? I think it has to do with the battery optimization settings of marshmallow but even on the performance setting the WiFi connectivity just drops.
Click to expand...
Click to collapse
Hello,
I have exactly the same issue. I checked also dhcp mode in the developer tools.
Did you found a way to solve it ?
Changing the router solved the problem.
Hi,
I have been having problems with wifi connectivity since ASD9. I'm connected to WIFI but chrome will say I'm offline for example and other apps won't see my phone as connected. Switching to 4G sometimes fixes the problem but often doesn't, it will still show as offline. Rebooting helps but that's not very practical. Before trying a factory reset I figured I'd share this here and see if anyone had the issue and found a fix that's less intrusive.
I have the same problem which is annoying. I found out that switching airplane mode on and off helps. Is there anyone else with same problem and updated to may patch? I wonder if its fixed.
pan466 said:
I have the same problem which is annoying. I found out that switching airplane mode on and off helps. Is there anyone else with same problem and updated to may patch? I wonder if its fixed.
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I did a factory reset and the problem persists
Just an idea to isolate the problem, do you use adguard dns or something similiar?
pan466 said:
Just an idea to isolate the problem, do you use adguard dns or something similiar?
Click to expand...
Click to collapse
None of those. I'm not rooted, no private DNS, purely stock software and no customizations. My 6T does not have this problem and this really started with the latest update. I have the same problem at work on the cafe wifi.
My wife and I are having wifi issues as well with certain apps. Tested my speed and was running 170 - 180 Mbps.
I was downloading files from my home server onto the phone this morning via WIFI and noticed it was rather slow. I was 20 feet away from my WIFI router tops (line of sight) and the phone was connected at 144Mbps. It usually is at 1054Mbps when I'm that close and only drops when I change floors.
I'm hoping this gets fixed quickly. I'm with Telus so unless they push an update, I don't really have options. I still have access to a Note 9, maybe I'll try a side by side comparison this week.
I'm hoping for a fix soon because not only does WIFI give me problems but battery doesn't seem to last as long as before.
I have problem with ASD9 on my at&t s10 plus. Just wondering about adding new ar emoji editor does work 4 u?
Even with the latest update as of May 2022, my new Tab A8 exhibits Wi-Fi stability issues not seen on the old Tab A7.
After leaving a connected tablet to sleep, Wi-Fi for some apps won't work and only a WiFi OFF + WiFi ON reset will restore connectivity.
Anyone else encountered this problem?
Same - it just won't stay on any network for long at all. It won't connect at all to my VirginMedia router saying 'couldn't get ip number'
Doesn't happen to me from what I've seen... Have Xfinity cable internet together with a Netgear router/modem.
Have you guys done all the system updates?
Yup, up to the latest from April. Tested on 2 devices and it's the same. Factory reset doesn't help.
I'm hoping that if not before, at least the Android 12 update will resolve this.
I just updated to Android 11 firmware update from last week - X200XXU1AVG1 - but the issue remains the same
On Build number RP1A.200720.012.X200XXU1AVC1, no updates I'm aware of. When this happens to me and I toggle wifi off and back on, no networks display. If I toggle airplane mode it they will appear again.
II'm in the USA, using an asus blue cave router.
What's everyone else using?
Anyone know what wifi chipset this tablet uses?
Got the update to Build number RP1A.200720.012.X200XXU1AVG1 it still occurs, and I'm also noticing bluetooth connection issues, both are cured by cycling airplane mode on and off.
Yeah... let's hope Android 12 includes fixes for this... really, the Tab A7 was a much better device with a nicer screen
KoMarCek said:
Yeah... let's hope Android 12 includes fixes for this... really, the Tab A7 was a much better device with a nicer screen
Click to expand...
Click to collapse
I reported the issue via Samsung members app with a bunch of screenshots,
SM-X205 is now getting Android 12 but nothing available yet for SM-X200. Will probably take a couple more days
OK now SM-X200 also got the first Android 12 update and the results are... BAD! Still the same issue and I'm quite done with Samsung for now. Unbelievable that they do not test the basic functionality well enough. I expected some WiFi driver updates under the hood but it seems they are oblivious to the fact Tab A8 has issues.
Had the issue one time since the 15th it's not solved but less frequent at least
What I notice now is that the wifi will turn off randomly. If turned back on it reconnects but shortly thereafter bluetooth dies and cycling airplane mode is required