question about geek squad insuance, and moto warranty - Moto X4 Questions & Answers

considering rooting (rooted every device prior), but have always had carrier insurance which included warranty as long as there's no liquid or physical damage.
Having bought this device full price, and the one year of geeksquad damage insurance, I was curious if they care about root / ROMs, or if they even ask about it.
Also, with Motorola. If let's say the speaker goes out, are ALL warranties voided by unlocking bootloader, or only software?
Thanks!

slaytanic said:
considering rooting (rooted every device prior), but have always had carrier insurance which included warranty as long as there's no liquid or physical damage.
Having bought this device full price, and the one year of geeksquad damage insurance, I was curious if they care about root / ROMs, or if they even ask about it.
Also, with Motorola. If let's say the speaker goes out, are ALL warranties voided by unlocking bootloader, or only software?
Thanks!
Click to expand...
Click to collapse
Why on earth would you buy a warranty on an item that was cheap to begin with? I honestly don't know why people waste their money on warranties at all.

edufur said:
Why on earth would you buy a warranty on an item that was cheap to begin with? I honestly don't know why people waste their money on warranties at all.
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Click to collapse
Because I wanted to, and can?. $60 to replace a phone if something happens instead of full price sounds nice to me. Thank you for your informative reply.

Bump

I would like to know this too. I remember reading a post somewhere that unlocking bootloader would void warranty for software defects, but hardware defects would still be covered. Hardware defects is what is holding me back from unlocking bootloader, as I usually unlock my phone right away.
I also heard that it is unlawful for companies to void your warranty. It would be great to hear from someone who is more knowledgeable about this.

That's literally what's holding me back right now. Lol. I've got all the stock software downloaded, and ready to go ?.

Bump

Bump.
Anyone?

jhedfors said:
I would like to know this too. I remember reading a post somewhere that unlocking bootloader would void warranty for software defects, but hardware defects would still be covered. Hardware defects is what is holding me back from unlocking bootloader, as I usually unlock my phone right away.
I also heard that it is unlawful for companies to void your warranty. It would be great to hear from someone who is more knowledgeable about this.
Click to expand...
Click to collapse
According to Motorola support: The warranty on our devices covers both hardware and software issues. If you unlock the bootloader and even if there was an issue before unlocking the bootloader, it will still void the warranty.
I will return my device!
Don't want that limitation

Related

[Q] WHY can't the Nexus One bootloader be re-locked?

I understand that currently it cannot be relocked on it has been unlocked. But I would like to know why if anyone knows?
Would it be possible in the future?
And is there anyone working on this now?
There is no real reason to want to work on figuring it out.
The only reason would be to cheat on your warranty. And HTC is actually honoring all the hardware related warranty cases.
So no good reason to re-lock, and thus no real reason for devs to work hard on figuring it out.
Mine can be
Obviously that doesn't help you much though. To be able to lock it again, you need to know how to set S-OFF, which is something that (as it stands) can't be done.
Just wondering but if HTC honors the warranty on a phone with unlocked bootloader, why do the 2 different guides to rooting say one will void warranty (unlocking bootloader) and one will preserve the warranty (the one-click app)?
By law HTC can refuse to support but they are supporting for some strange reason. The disclaimers are there to warn that HTC could stop supporting at any time if they see unlocked bootloaders.
I think re-locking the bootloader is quite possible... the only problem at this point is... we don't know how... it could be a software or hardware hook, but ATM, no one knows...
And I don't believe anyone is eagerly trying to find this since HTC seems to be honouring hardware warranty even with unlocked bootloaders...
It is the price of doing business
Once the boot-loader is unlocked you can do things to your phone like over-clock the cpu or run the flash at super-bright for hours. In other words, you can do things that could damage your phone that would not be HTC's fault ... therefore they shouldn't be held liable.
So instead of just locking the phone down like most of the phones out there, HTC/Google give you a choice: Stay stock or unlock with one command. If you choose to unlock they they don't have to honour their warranty because you could be doing bad things to your phone.
The fact that they give us the choice is one of the reasons I bought this phone. The fact that they are honouring the warranties even when you unlock is extra nice of them.
Long story short: Unlocking is a sign that you've been messing with your phone and that is all it is. It is irreversible by design and there is no reason to reverse it.
It is not irreversable by design, HTC can do it.
Besides, unlocking the bootloader is not a pre-requiste to any of the things you listed above anymore (aside from FRG33 users, anyway).
Rusty! said:
It is not irreversable by design, HTC can do it.
Besides, unlocking the bootloader is not a pre-requiste to any of the things you listed above anymore (aside from FRG33 users, anyway).
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Click to collapse
My money is on a special hardware device that HTC uses that force-flashes the entire rom on the phone. With out the special hardware, I am betting there is no way to do it.
But like others said, who cares. There is no point in putting effort in to something so irrelevant.
That's what I assumed, 'til I noticed my phone was S-OFF after being repaired.
Looks like something along those lines, just got my device back yesterday from having the power button fixed and its locked again. now that we have one click root i can now load CM6 without unlocking it again.
Clarkster said:
...The only reason would be to cheat on your warranty. And HTC is actually honoring all the hardware related warranty cases...
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Click to collapse
They aren't honouring it for me, my mic and speaker have ceased to work, and they have flat out refused to even deal with me, because I have an unlocked bootloader
Yeah thee only reason would be to cheat my warranty. but im glad to here that HTC has been honoring a lot of your guy's warranty's anyways.
To be honest a lot of manufactures dont fix the product, they just give you a new one anyways. so they made not even notice. right now im having a hardware issue with the trackball (i bought it on eBay :[ ) and i want to send it in but idk if i should??
mezhopking said:
They aren't honouring it for me, my mic and speaker have ceased to work, and they have flat out refused to even deal with me, because I have an unlocked bootloader
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Click to collapse
Sorry to hear, for me it never came up as a question. With you, since both are broken they probably assumed it was caused by software and wrote you off.
I would say keep trying they should be at least let you send it in, and then let you know if it truly is out of your warranty and give you a price to fix.
New phone :d
Called HTC and got some of the best customer service of my life. Told them my trackball wasnt working properly anymore and they are sending me a brand new phone with next day shipping. Never asked once about it being unlocked.
So it seems as you guys are right, as long as it isnt an issue that could be caused my unlocking and messing with you phone they will still honor your warranty.
BEST THING THO...I get to keep the battery, and i bought my phone used for 450 and now im getting a brand new phone
Just so you know OP. I unlocked my Boot loader, but my phone had hardware problems. So I called them, they said they would send out a replacement, next day I cancelled it for reasons I am not going to get into detail over. Well they replacement arrived and my card hold was realized, so I got two nexus's Think I am going to call them and still send the bad one back anyways though.
Moral HTC is has superb warranty!

[Q] Unlocking Boot-loader and Insurance..

Hello..
If I was to unlock my boot-loader with HTC's online tool, would I be able to make an insurance claim with Sprint (or any other carrier) if I were to drop and break it or lose it?
Yes.
Toaster Strudels said:
Yes.
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I don't think that's true.
htowngator said:
I don't think that's true.
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Hmm..anybody else know?
1) It's a software unlock, you're not changing the screen or the casing or something.
2) 99.8% of the time, they don't care nor check.
3) AT&T didn't give a crap about all of my phones being on CM10 when replacing them and I don't see why Sprint would..
Yeah, I've definitely made a thousand (not really but still quite a few) insurance claims and returned phones that I have unlocked the boot loader on. Never any problems
Sent from my Nexus 7 using Tapatalk 2
Toaster Strudels said:
1) It's a software unlock, you're not changing the screen or the casing or something.
2) 99.8% of the time, they don't care nor check.
3) AT&T didn't give a crap about all of my phones being on CM10 when replacing them and I don't see why Sprint would..
Click to expand...
Click to collapse
throwbot said:
Yeah, I've definitely made a thousand (not really but still quite a few) insurance claims and returned phones that I have unlocked the boot loader on. Never any problems
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
Thanks guy for answering..
They are giving you anecdotal evidence, but IIRC your warranties are voided if you root or unlock. It is not illegal to do so, but it is a voidable thing if they check and confirm it.
It's all luck if they don't, IMO.
htowngator said:
They are giving you anecdotal evidence, but IIRC your warranties are voided if you root or unlock.
Click to expand...
Click to collapse
Warranty != insurance != statutory rights
BenPope said:
Warranty != insurance != statutory rights
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Click to collapse
If you are in the EU, it doesn't void it, but in the USA it does.
ANY form of root breaks warranty here and it sucks, but it's true. If you get away with it then good for you, but word of advice is to always clean up the phone before you try to get warranty help.
htowngator said:
If you are in the EU, it doesn't void it, but in the USA it does.
ANY form of root breaks warranty here and it sucks, but it's true. If you get away with it then good for you, but word of advice is to always clean up the phone before you try to get warranty help.
Click to expand...
Click to collapse
BenPope said:
Warranty != insurance != statutory rights
Click to expand...
Click to collapse
By "warranty" do you guys mean insurance through the phone company? Because I know unlocking the boot-loader voids HTC's warranty. I'm just curious about if I've used HTC's tool to unlock the boot-loader..and I break it or drop it or if it gets stolen, can I make an insurance claim to get another one?
So to clarify, in the UK can I flash another rom and keep my insurance and warranty?
Sent from my HTC One using xda app-developers app
mmmajor said:
By "warranty" do you guys mean insurance through the phone company? Because I know unlocking the boot-loader voids HTC's warranty. I'm just curious about if I've used HTC's tool to unlock the boot-loader..and I break it or drop it or if it gets stolen, can I make an insurance claim to get another one?
Click to expand...
Click to collapse
I think if you break it and the insurance company (i.e. not HTC but someone like Squaretrade) can't check for a rooted phone or whatever then you're probably ok.
If you get the dev edition direct from HTC then I assume it's within the understanding that it will be rooted and therefore any defects or issues will be covered.
I would imagine the one caveat is that if it comes with S-ON and you use a trick to get S-OFF, you'd void any warranty with them.
---------- Post added at 01:29 AM ---------- Previous post was at 01:28 AM ----------
Jme369 said:
So to clarify, in the UK can I flash another rom and keep my insurance and warranty?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
From what I am reading, the EU does not allow them to void your warranty if you do that.
What about the unlocked 64gb developer phone. How does insurance work with that?
Sent from my EVO using Tapatalk 2
Insurance != warranty.
Warranty *may* be void after unlocking or only after s-off, depends on the problem. You may find something like a battery problem may not be covered after rooting as you could have overclocked and damaged it by heat etc, but a failed camera module would still be covered. This will vary by country.
Insurance is if the phone is stolen/lost/dropped etc. The insurance company won't care; and in any case, if it's stolen how would they ever know?
Let me clarify the terms since searching on Google is hard.
Warranty: a service provided by the manufacturer against defects for a period of time. Not particularly enforceable in law. Often contains entirely redundant terms.
Insurance: a service provided by an insurance company, almost certainly for a fee, to protect against things a manufacturer won't cover. e.g., theft, accidental damage.
Statutory rights: a legal right, enshrined in law, to protect against manufacturing defects for a period of time . Often a stronger guarantee than warranty, either in duration or terms. Especially poignant within the EU.
"your statutory rights are not affected" means, "the law still stands", which is pretty much an entirely redundant term.
IANAL.
htowngator said:
If you are in the EU, it doesn't void it, but in the USA it does.
ANY form of root breaks warranty here and it sucks, but it's true. If you get away with it then good for you, but word of advice is to always clean up the phone before you try to get warranty help.
Click to expand...
Click to collapse
So can I get insurance for the 64gb dev. version as long as I don't s-off? Just wondering because this wasn't an option when I purchased mine.
saco274 said:
So can I get insurance for the 64gb dev. version as long as I don't s-off? Just wondering because this wasn't an option when I purchased mine.
Click to expand...
Click to collapse
I would tend to say yes on that as others have mentioned if its broken beyond being able to function it won't matter.
However lets say the charging port is malfunctioning outside of year 1 then they will test the phone and possibly notice it's been rooted.

[Q] HTC One Warrianty void if bootloader is unlocked?

I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
vick33 said:
I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
Click to expand...
Click to collapse
just like when you root warranty is void same with all manufactures
vick33 said:
I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
Click to expand...
Click to collapse
I'm not sure about nexus, but I assure you it is exactly the same with Samsung. I have owned many Samsung phones in the past. Unlocking your bootloader, on practically any manufacturers device will void your warranty. The HTC One Development edition ships with an unlocked bootloader, maybe try that?
Sent from my HTC One using xda app-developers app
skinsfanbdh said:
just like when you root warranty is void same with all manufactures
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Click to collapse
That is not true.
Nexus devices can be restored to factory settings with showing no signs of modifications. I have got nexus 7 replaced with faulty usb, and galaxy s3 with screen problems all had custom firmware before. Yes there you will have a yellow triangle, if you used no stock kernel, but you can easly remove that, going back to manufacturer state. And i asked asus if open bootloader is a problem for RMA as i cannot relock with the faulty usb they said why would it be?
sad to hear htc is different.. I want that one, but this is giving me second thoughts...
vick33 said:
That is not true.
Nexus devices can be restored to factory settings with showing no signs of modifications. I have got nexus 7 replaced with faulty usb, and galaxy s3 with screen problems all had custom firmware before. Yes there you will have a yellow triangle, if you used no stock kernel, but you can easly remove that, going back to manufacturer state. And i asked asus if open bootloader is a problem for RMA as i cannot relock with the faulty usb they said why would it be?
sad to hear htc is different.. I want that one, but this is giving me second thoughts...
Click to expand...
Click to collapse
It is true. Just because you can revert it doesn't mean it's not originally voided. If say your LED screen died and you sent it for warranty and you had no way to run triangle away due to that and they saw it, you would be getting a bill.
The only way to save your warranty on this device is s-off and that's not yet available.
If you don't like it go to the Samsung S4 which has such a locked down bootloader only one dev has achieved it and still hasn't released how he did it. So no root at all over there.
Sent from my HTC One using xda app-developers app
Your entire warranty is NOT voided due to unlocking or rooting. What DOES happen is your placed under more scrutiny and you have voided the warranty to things you can adversely affect.
For instance:
You rooted and your camera ceases to function or your LED flash dies. Your covered. I wouldn't recommend sending it in running a ROM, stock would ensure they can fix and test it.
Your rooted and your screen dies. You are covered.
Your rooted and the entire phone dies out of the blue. You would be under scrutiny regarding it and they would examine it to see if something you did caused the failure. If it is purely hardware related then you should be covered, otherwise your liable.
This same situation is what people who mod cars have had to fight against (and won). How does an exhaust modification cause a window failure? Or how does a custom head unit cause an engine failure.
There has to be a direct unarguable connection between your modification and the failure, I just had this happen with my Galaxy Nexus. It died completely and it was modified to high heaven. They knew it was unlocked but it wasn't the cause of the failure so it was fixed under warranty.
And BTW when you unlock your Nexus device it shows the exact same warning that the HTC unlocker software shows.
Sent from my Nexus 10 using Tapatalk HD
altimax98 said:
.
And BTW when you unlock your Nexus device it shows the exact same warning that the HTC unlocker software shows.
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Click to collapse
It does not true. Check the images i attached. And if you read through the google site on the nexus it does not say any connection between the warrianty and unlocking the bootloader. Seems like every htc owner thinks other manufacturers have the same policy on bootloaders...
and altimax98 i just read a thread that htc refused tu replace a screen with yellow spots because of unlocked bootloader here is the thread
http://forum.xda-developers.com/showthread.php?t=1631466
I would love the HTC One as it is the most beautiful device i have ever seen but to keep it stok to have warrianty...
vick33 said:
It does not true. Check the images i attached. And if you read through the google site on the nexus it does not say any connection between the warrianty and unlocking the bootloader. Seems like every htc owner thinks other manufacturers have the same policy on bootloaders...
and altimax98 i just read a thread that htc refused tu replace a screen with yellow spots because of unlocked bootloader here is the thread
http://forum.xda-developers.com/showthread.php?t=1631466
I would love the HTC One as it is the most beautiful device i have ever seen but to keep it stok to have warrianty...
Click to expand...
Click to collapse
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
skinsfanbdh said:
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
Click to expand...
Click to collapse
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
nullkill said:
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
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Click to collapse
Exactly, they also use 'may void warranty' because there is no way they could make a comprehensive list of all the possible things that could void it. May is safety net of sorts to do exactly what nullkill said
skinsfanbdh said:
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
Click to expand...
Click to collapse
So i am happy that HTC does not manufacure my notebook ... As i could not live without root acces as a developer And all say the same thing? Where do you get that info i just read through the Nexus 4 warrianty manual plus checked the unlock screen again and it never mentions that i loose warrianty with unlock not in the 106 pages of the manual not on the unlock sreen i cared to paste in the previous post of me. So i think i did my part of research... you did not.. check 46 do you see any mention of the bootloader? check the unlock screen i pasted in the last post of me? Do you see any mention of voiding my warrianty? I dont... So please point me out where it is stated that unlocking the nexus 4 bootloader voids the warrianty!
http://www.lg.com/us/support-mobile/lg-LGE960
And i am sad because of that "may" i am not sure they can lawfully say that. May is not specific. In a contract you cant use the word may...
nullkill said:
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
Click to expand...
Click to collapse
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
skinsfanbdh said:
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
Click to expand...
Click to collapse
But as i read through lost of thread seems like this is not the case. Sometimes htc refuses to cover obious hardware defects because of unlocked bootloader.. Yes you can kill harware with software but it is not that easy... yes you can overclock and you can raise the voltage, but if there is too much heat the cpu will starts throttling or even reboot, yes you can overvrite the bootloader with 0-s etc etc, but a simple root should not void your warrianty as it does not do on a notebook. my phone is faster then my wifes netbook why i cannot "own" the two devices the same way, both have cellular data and everything... almost same devices on harware side.
vick33 said:
So i am happy that HTC does not manufacure my notebook ... As i could not live without root acces as a developer And all say the same thing? Where do you get that info i just read through the Nexus 4 warrianty manual plus checked the unlock screen again and it never mentions that i loose warrianty with unlock not in the 106 pages of the manual not on the unlock sreen i cared to paste in the previous post of me. So i think i did my part of research... you did not.. check 46 do you see any mention of the bootloader? check the unlock screen i pasted in the last post of me? Do you see any mention of voiding my warrianty? I dont... So please point me out where it is stated that unlocking the nexus 4 bootloader voids the warrianty!
http://www.lg.com/us/support-mobile/lg-LGE960
And i am sad because of that "may" i am not sure they can lawfully say that. May is not specific. In a contract you cant use the word may...
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Click to collapse
obviously you didnt read this manual you just want to sound smart, but here it is right at the begining and both of your picks say something about voiding the warranty
Only authorized personnel should service the
phone and its accessories. Faulty installation
or service may result in accidents and
consequently invalidate the warranty.
skinsfanbdh said:
obviously you didnt read this manual you just want to sound smart, but here it is right at the begining and both of your picks say something about voiding the warranty
Only authorized personnel should service the
phone and its accessories. Faulty installation
or service may result in accidents and
consequently invalidate the warranty.
Click to expand...
Click to collapse
I read and that is about hardware installation not software smart guy... i am not covered if i try to replace the screen at home... you clearly have problem of understanding written text. Read it more carefully out loudly then you may understand it
skinsfanbdh said:
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
Click to expand...
Click to collapse
Yes you are very correct.
vick33 said:
But as i read through lost of thread seems like this is not the case. Sometimes htc refuses to cover obious hardware defects because of unlocked bootloader.. Yes you can kill harware with software but it is not that easy... yes you can overclock and you can raise the voltage, but if there is too much heat the cpu will starts throttling or even reboot, yes you can overvrite the bootloader with 0-s etc etc, but a simple root should not void your warrianty as it does not do on a notebook. my phone is faster then my wifes netbook why i cannot "own" the two devices the same way, both have cellular data and everything... almost same devices on harware side.
Click to expand...
Click to collapse
You can but people do not know and assert their rights. I don't bother telling HTC my devices are unlocked or rooted I just state the problem and steps I have taken to fix it like a factory reset or whatever. HTC and every other company would love to invalidate as many warranties as possible it saves them money but you have to know what your rights are to assert them. The idea that rooting or bootloader unlocking or changing software in any way voids warranty is just plain crazy and in the USA we are legally protected from such craziness.
nullkill said:
The idea that rooting or bootloader unlocking or changing software in any way voids warranty is just plain crazy and in the USA we are legally protected from such craziness.
Click to expand...
Click to collapse
I feel the same way as an electrical and software engineer, but seems like it is a lottery and it they refuse to repair you can try to threaten them by telling them you will go to court, but that is not how it should work. And it is not how it is working with nexus devices as i can tell from my own experience. Thank you for your answers you seem like someone realy into this topic It made me a little less frustrated, but i still not know if i will jump on the htc bandwagon or not... I will try to contact the local htc service next week and will ask their opinion on the problem.
I think the keywords are "May void your warranty" so HTC can decide whether or not to cover you. I have had HTC devices and it's always a risk a person has to take with unlocking the bootloader. HTC using "May void your warranty" simple covers them, so it's up to them if they will cover it or not.
vick33 said:
I read and that is about hardware installation not software smart guy... i am not covered if i try to replace the screen at home... you clearly have problem of understanding written text. Read it more carefully out loudly then you may understand it
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really? it says nothing about hardware or software it just says installation which if you have ever dealt with contracts before its vague for a reason. i thought you started this thread for help in resolving something. seems to me that you already know everything and started this thread to boost your ego. not for help and opinions from other members who have dealt with these companys numerous times before.
vick33 said:
I feel the same way as an electrical and software engineer, but seems like it is a lottery and it they refuse to repair you can try to threaten them by telling them you will go to court, but that is not how it should work. And it is not how it is working with nexus devices as i can tell from my own experience. Thank you for your answers you seem like someone realy into this topic It made me a little less frustrated, but i still not know if i will jump on the htc bandwagon or not... I will try to contact the local htc service next week and will ask their opinion on the problem.
Click to expand...
Click to collapse
I agree with you that it's crazy how these companies try and operate. On the Nexus side I am sure you can find reports of people sending in devices that were unlocked and them not honoring the warranty the thing that helped us (with samsung too) is we can remove all traces of what we did :highfive:. Which the fact we have to do that is a bit crazy. In a perfect world companies would honor consumer protection laws and they would be better enforced. I only know about this crap as I'm a cell phone addict longest I've had a device in the last 3 years is maybe 6 months I just can't help it. I'm trying to be good and stick with the ONE as HTC have always tended to be my favorite.
The reason I have faith in HTC is I sent a International HTC One X into HTC USA. First they didn't care it was a international model (try that with sammy and they will laugh at you). Second this was one of the very first One X's so it had the wifi/gps issue very very badly. It was originally a black unit but I didn't like that so I bought a white case and swapped it out. When doing that I discovered the attempted fixes to the wifi antenna. It looked like someone who was a hobbyist at best had solder little metal leads to make better contact with the antenna and it looked horrible. Well I sent that sucker in with the white case and what do you know HTC didn't say anything about the board being soldered on or the fact the case was white. I had told them the phone had been in for repair at carrier before and it helped but then the issue came back (I have no idea what happened to this phone as I was at least the 3rd person who it passed through it's now got a nice home with my friend still going perfect) and now it was acting up again. Not saying everyone will have this luck but if you are smart use your brain and know as much as possible it should help.

HTC = No warranty?

I bought a HTC One on April.
I am a student so this is important to me:
Cost: 660€ with urBeats headset. Paid 60€ and then I must pay 25€ each month for 2 years. Also 20€ per month for 2 years for Internet + unlimited calls in germany -> 45€/month
K.
On May I unlocked Bootloader. Then put a recovery. Then flashed a custom ROM.
I didn't like it so I flashed the original ROM back within 1-2 days
Ok.
Then 1 week ago the ONE died. It had original ROM on it and ofc unrooted.
Today they phoned me. Due to custom ROMS: No warranty.
I can pay 30€ to get the phone back unrepaired or they suggest me a amount of € I must pay to repair. This suggestion should be at my home in 1-2 days.
Nice eh? Never HTC for me.. No warranty with original ROM, yay!
where did you send it in for repair?
it is right that HTC behaves very rude if it comes to such topics, honestly i would have discussed with them, that in german law they have the need to proof that your custom rom/kernel... damaged the phone a way it would void the warranty (that is also the reason the HTC disclaimer has to say, that unlocking MAY void the warranty ...)
but in germany i never would send a phone to the manufacturer because the shop itself has to deliver a 2 year warranty. for example @ t-mobile store they remove all that can be removed (back cover, sd card if existant), send it in for repair and 24 hours later you already get your spare phone, your phone will not get analyzed until you try to switch it the third time, then they will make a test certificate.
Or did you really send it to O² and they said this to you? then i really would discuss this with the hotline and threaten them that you will change the carrier if they won´t behave like every other carrier ...
hlenforcer said:
where did you send it in for repair?
it is right that HTC behaves very rude if it comes to such topics, honestly i would have discussed with them, that in german law they have the need to proof that your custom rom/kernel... damaged the phone a way it would void the warranty (that is also the reason the HTC disclaimer has to say, that unlocking MAY void the warranty ...)
but in germany i never would send a phone to the manufacturer because the shop itself has to deliver a 2 year warranty. for example @ t-mobile store they remove all that can be removed (back cover, sd card if existant), send it in for repair and 24 hours later you already get your spare phone, your phone will not get analyzed until you try to switch it the third time, then they will make a test certificate.
Or did you really send it to O² and they said this to you? then i really would discuss this with the hotline and threaten them that you will change the carrier if they won´t behave like every other carrier ...
Click to expand...
Click to collapse
I sent it to Arvato with some paper like warranty and stuff which o2 gave me to print and such...
I will go to o2 tomorrow and maybe I can get them giving me a new one...
Now I must use the freaking HTC wildfire.......
mmh if o² generally outsourced its repair service to this company and you signed this with your phone contract, then there would be nothing you can do about it besides to discuss german law with arvato ... if this is the case i just got a new reason to keep my more expansive t-mobile contract
edit: just checked it, they indeed outsourced their repairs to arvato and like i read it is the worst repair service available, so you have to discuss it with them
i only can give you the advice to dscuss the terms of german law regarding warranty and device modification and whish you good luck.
i read that it may help to request the boss if your concerns will be ignored (like it seems to happen more than often at this company ...)
uZzY94 said:
I bought a HTC One on April.
I am a student so this is important to me:
Cost: 660€ with urBeats headset. Paid 60€ and then I must pay 25€ each month for 2 years. Also 20€ per month for 2 years for Internet + unlimited calls in germany -> 45€/month
K.
On May I unlocked Bootloader. Then put a recovery. Then flashed a custom ROM.
I didn't like it so I flashed the original ROM back within 1-2 days
Ok.
Then 1 week ago the ONE died. It had original ROM on it and ofc unrooted.
Today they phoned me. Due to custom ROMS: No warranty.
I can pay 30€ to get the phone back unrepaired or they suggest me a amount of € I must pay to repair. This suggestion should be at my home in 1-2 days.
Nice eh? Never HTC for me.. No warranty with original ROM, yay!
Click to expand...
Click to collapse
You mean you went through all that trouble and didn't read the part on HTCDEV that your warranty will be void should you unlock the phone? That's why people use their phones for a bit to make sure everythings alright, everythings working for a period of time and to wait for S-Off before doing any unlocking.
Regardless of what ROM you have on it, the bootloader will tell all if you are not S-Offed.
ArmedandDangerous said:
You mean you went through all that trouble and didn't read the part on HTCDEV that your warranty will be void should you unlock the phone? That's why people use their phones for a bit to make sure everythings alright, everythings working for a period of time and to wait for S-Off before doing any unlocking.
Regardless of what ROM you have on it, the bootloader will tell all if you are not S-Offed.
Click to expand...
Click to collapse
You mean you have Posts: 1,112 and you still are spreading basic mis information. How do you belong to this forum and post so much without knowing the most basic information?
nullkill said:
You mean you have Posts: 1,112 and you still are spreading basic mis information. How do you belong to this forum and post so much without knowing the most basic information?
Click to expand...
Click to collapse
What misinformation? It says right there on HTCDEV when you want to unlock your phone.
ArmedandDangerous said:
What misinformation? It says right there on HTCDEV when you want to unlock your phone.
Click to expand...
Click to collapse
You can't sign away statutory rights. They can invalidate their warranty if they like, but they are still bound by consumer law.
BenPope said:
You can't sign away statutory rights. They can invalidate their warranty if they like, but they are still bound by consumer law.
Click to expand...
Click to collapse
Depends on where you are, and where I'm from an unlocked bootloader is an instant reject. And if the damage caused from the unlocked bootloader, they have every right to reject your claim.
ArmedandDangerous said:
Depends on where you are, and where I'm from an unlocked bootloader is an instant reject. And if the damage caused from the unlocked bootloader, they have every right to reject your claim.
Click to expand...
Click to collapse
The OP is in Germany, he's protected by consumer law.
ArmedandDangerous said:
What misinformation? It says right there on HTCDEV when you want to unlock your phone.
Click to expand...
Click to collapse
Warranties are not voided by unlocking bootloaders flashing ROMs or kernels. Manufacturers can say whatever BS they wish but most of the world has consumer protections laws that specifically protect people from this sort of insanity. You own the device. It is a computer capable of doing more than what the manufactures will let you. It is your right to alter tinker and unlock the device in any way you like. Consumer protection laws protect us from manufacturers saying that would void our warranty. According to the law in his country and mine manufactures have to prove that the damage was caused by the user. Now we know for 100% software does not cause hardware to fail in our situations. You can say well he overclocked the CPU well in order for the CPU to die the hardware thermal monitoring would have to be broken which could not be caused by software. Considering we can not access the bootloader partitions or the kernel partition without a hardware failure it would be impossible to brick a device and could only happen with hardware failure.
Does it void the warranty of a Mac if I load windows. What about if I take a windows pc and I load a old version of windows or a custom modded version of windows??? What if I take a windows PC and load linux? My warranty is still intact and has to be honored as the computer were made to do all this just as our phones were made to run android both sense stock and custom. Running a OS on a computer or phone that was made for it or even one that isn't has no bearing on hardware failure and has been proven extensively.
nullkill said:
Warranties are not voided by unlocking bootloaders flashing ROMs or kernels. Manufacturers can say whatever BS they wish but most of the world has consumer protections laws that specifically protect people from this sort of insanity. You own the device. It is a computer capable of doing more than what the manufactures will let you. It is your right to alter tinker and unlock the device in any way you like. Consumer protection laws protect us from manufacturers saying that would void our warranty. According to the law in his country and mine manufactures have to prove that the damage was caused by the user. Now we know for 100% software does not cause hardware to fail in our situations. You can say well he overclocked the CPU well in order for the CPU to die the hardware thermal monitoring would have to be broken which could not be caused by software. Considering we can not access the bootloader partitions or the kernel partition without a hardware failure it would be impossible to brick a device and could only happen with hardware failure.
Does it void the warranty of a Mac if I load windows. What about if I take a windows pc and I load a old version of windows or a custom modded version of windows??? What if I take a windows PC and load linux? My warranty is still intact and has to be honored as the computer were made to do all this just as our phones were made to run android both sense stock and custom. Running a OS on a computer or phone that was made for it or even one that isn't has no bearing on hardware failure and has been proven extensively.
Click to expand...
Click to collapse
The hardware thermal monitoring may not break, but with kernels like ElementalX with specific options to allow the phone to run hotter than allowed on stock, there is always a risk of damage.
No it does not void the warranty of a Mac if you install Windows, as bootcamp is provided for by Apple. Kernels and ROMS are NOT provided by HTC. Your warranty would be void should you overclock your GPU/RAM/CPU over long enough periods of time to cause damage unless the manufacturer you purchased those parts from explicitly says that it will cover those damage like EVGA and Intel with their K series chips. Just running a custom rom and installing kernels does not void your warranty, but if they can prove that it WAS caused by these factors, consider your warranty well and truly void.
I'm not advocating HTC's point of view, nor am I on the modder's side. Heck, my HoX has a dead NFC chip from BEFORE I unlocked my phone. Warranty got rejected, and consumer law isn't strong enough here that I can fight for it to be fixed. I'm just giving a different point of view so that everyone understands what HTC/local distributor/customers will and have faced.
Just out of curiosity (haven't rooted yet), is there any possibility of a root method that won't void warranty? That would mean not unlocking the bootloader, right? If bootloader is locked, could custom kernels still be flashed?
BenPope said:
The OP is in Germany, he's protected by consumer law.
Click to expand...
Click to collapse
But wouldn't the clause on HTC about "you may void your warranty when you unlock the bootloader" take precedent first? I'm just asking.
---------- Post added at 04:12 AM ---------- Previous post was at 04:11 AM ----------
vokkE said:
Just out of curiosity (haven't rooted yet), is there any possibility of a root method that won't void warranty? That would mean not unlocking the bootloader, right? If bootloader is locked, could custom kernels still be flashed?
Click to expand...
Click to collapse
Yes if we have S-OFF
---------- Post added at 04:17 AM ---------- Previous post was at 04:12 AM ----------
nullkill said:
Warranties are not voided by unlocking bootloaders flashing ROMs or kernels. Manufacturers can say whatever BS they wish but most of the world has consumer protections laws that specifically protect people from this sort of insanity. You own the device. It is a computer capable of doing more than what the manufactures will let you. It is your right to alter tinker and unlock the device in any way you like. Consumer protection laws protect us from manufacturers saying that would void our warranty. According to the law in his country and mine manufactures have to prove that the damage was caused by the user. Now we know for 100% software does not cause hardware to fail in our situations. You can say well he overclocked the CPU well in order for the CPU to die the hardware thermal monitoring would have to be broken which could not be caused by software. Considering we can not access the bootloader partitions or the kernel partition without a hardware failure it would be impossible to brick a device and could only happen with hardware failure.
Does it void the warranty of a Mac if I load windows. What about if I take a windows pc and I load a old version of windows or a custom modded version of windows??? What if I take a windows PC and load linux? My warranty is still intact and has to be honored as the computer were made to do all this just as our phones were made to run android both sense stock and custom. Running a OS on a computer or phone that was made for it or even one that isn't has no bearing on hardware failure and has been proven extensively.
Click to expand...
Click to collapse
HTC specifically mentioned that you may void your warranty by unlocking it. That protects them from people flashing their phones. And the consumer should read the terms and conditions of owning any device. I'm not siding with HTC but they made it clear that you may void your warranty when you unlocked your bootloader. So basically they can decide whether or not it is covered under warranty for unlocked bootloaders.
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ArmedandDangerous said:
The hardware thermal monitoring may not break, but with kernels like ElementalX with specific options to allow the phone to run hotter than allowed on stock, there is always a risk of damage.
No it does not void the warranty of a Mac if you install Windows, as bootcamp is provided for by Apple. Kernels and ROMS are NOT provided by HTC. Your warranty would be void should you overclock your GPU/RAM/CPU over long enough periods of time to cause damage unless the manufacturer you purchased those parts from explicitly says that it will cover those damage like EVGA and Intel with their K series chips. Just running a custom rom and installing kernels does not void your warranty, but if they can prove that it WAS caused by these factors, consider your warranty well and truly void.
I'm not advocating HTC's point of view, nor am I on the modder's side. Heck, my HoX has a dead NFC chip from BEFORE I unlocked my phone. Warranty got rejected, and consumer law isn't strong enough here that I can fight for it to be fixed. I'm just giving a different point of view so that everyone understands what HTC/local distributor/customers will and have faced.
Click to expand...
Click to collapse
Sorry I do not support your point of view. Your POV is that we can't do anything and that you shouldn't be informed. Your rights mean nothing unless you know them. The more people who know their rights and exercise them the less we will see companies behave in this way. I will not spread false information like rooting or unlocking voids warranties which is contrary to the LAW. I will not tell people well the company said this and you have to take it. I will tell people the truth and their rights and hope they use that knowledge to exercise their rights and make the companies behave in accordance with the law. Having people such as yourself who are only trying to help (the companies) by spreading false information that isn't true making the people feel like it's not possible and there fore helping the companies take advantage of people and break the law. That plain pisses me off.
As for thermal throttling you are not 100% correct. Yes you can adjust where thermal throttling kicks in you can not disable it. The SOC will straight shutdown when the phone hits a certain temperature and will not turn back on until the device has cooled. This is a thermal shutdown that would have to malfunction in order to damage a SoC.
I understand you had a bad experience but that was due to your lack of knowledge about the laws and how to deal with companies/manufacturers and I would prefer you didn't share that kind of info with people allowing the manufactures to continue to screw us over. Good JOB!!!
And last Kernels and ROMS are provided by HTC (not well as they have some problems complying with open source). HTC and ever other manufactuer is required to provide complete source code for kernels and ROMS.
I am not trying to be mean but you need to do some research based on facts before you start telling people how it is. Of course HTC will deny as many warranty request as possible this is not new info to anyone. Every single person knows manufacturers will try and screw us over.
I am done on this topic as I am so tired of all the wrong information and people who support the companies that screw them over.
@nullkill the video about rooting will not void warranty doesn't talk about unlocking the bootloader. You can root a device without unlocking the BL.
Does the united states have consumer protection laws like this?
Sent from my HTC One
I got warranty rejected due to bootloader, called them up, told them the number of htc phones i have ( one from all generations since G1) n played dumb on bootloader and tey honoured my warranty. try that
shadowboy23 said:
But wouldn't the clause on HTC about "you may void your warranty when you unlock the bootloader" take precedent first? I'm just asking.
Click to expand...
Click to collapse
Like I said, the warranty can be voided, they are not obliged to provide a warranty.
However, consumer protection law in Europe is far stronger than a warranty, and you can't sign that away.
An important note is that consumer protection law is with the retailer, not the manufacturer. The implication is that you need to deal with the retailer, not HTC.
ECEXCURSION said:
Does the united states have consumer protection laws like this?
Sent from my HTC One
Click to expand...
Click to collapse
I have always assumed here in the US that unlocking an HTC device opens up the possibility that a warranty claim may be rejected. I know that many auto manufacturers, for example, have successfully denied warranty claims because the owner could not prove the oil changes were done properly. How you treat your product does make a difference; a manufacturer can reject a claim if you have abused your product outside of it's design limits (provided they warn you), be it a radio, TV, or automobile.
I think HTC has been pretty good about fixing the hardware. However, I have a different opinion than some posted here. In particular, HTC devices tend to run hot. If a bad ROM or other OS level software caused motherboard failure due to prolonged heat, I could see that HTC could take the position that they designed the hardware for a certain set of circumstances, and apparently the ROM over ran those circumstances. Even a hardware thermal cutoff may be too high over time. HTC designs the phones to last; ROM modifiers don't necessarily have the same information or inclination.
When we unlock, we essentially acknowledge that HTC is modifying the warranty in response - as they clearly state.
This stuff is my opinion; you'd have to ask a lawyer about US consumer law.
---------- Post added at 11:47 PM ---------- Previous post was at 11:43 PM ----------
shadowboy23 said:
@nullkill the video about rooting will not void warranty doesn't talk about unlocking the bootloader. You can root a device without unlocking the BL.
Click to expand...
Click to collapse
How would one go about doing this? All the root methods I've seen require flashing a different recovery.
---------- Post added at 11:48 PM ---------- Previous post was at 11:47 PM ----------
ArmedandDangerous said:
You mean you went through all that trouble and didn't read the part on HTCDEV that your warranty will be void should you unlock the phone? That's why people use their phones for a bit to make sure everythings alright, everythings working for a period of time and to wait for S-Off before doing any unlocking.
Regardless of what ROM you have on it, the bootloader will tell all if you are not S-Offed.
Click to expand...
Click to collapse
Actually, S-Off would not matter in this case; the phone was dead, and the user could not take advantage of S-Off to reset to stock...

Unlock Warranty Consequences?

I'm dying to get root (event temp) so I can chroot debian but due to the apparent flimsiness of the dock am a little scared to loose warranty coverage.
What are the real consequences of unlocking on warranty? If the hinge or connector breaks (hardware issuss) does Asus just turn it away if unlocked?
I don't know how Asus handle this, but I know from Sony and HTC that there never was a problem when unlocked. Just if you grill your processor or hardbrick the phone MAYbe they refuse, but I never ever heard something like this.
If the dock breaks it more common that a seller states that it is your fault because of using too much force.... But they can't refuse warranty on hardware dock because of rooting the tablet...
A friend hardbricked his Samsung and the message from service center was that it fell on the floor I guess in most cases they can't tell if you brick if it's from rooting/flashing or not....
I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.
huball said:
I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.
Click to expand...
Click to collapse
He can say that, but I don't believe that they would have any chance in court...
huball said:
I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.
Click to expand...
Click to collapse
Yup. Unlocking any asus tablets fully voids your warranty. But I don't know how they can deny warranty on the dock if you just send the dock.
Sent from my SGH-M919 using Tapatalk
aznmode said:
Yup. Unlocking any asus tablets fully voids your warranty. But I don't know how they can deny warranty on the dock if you just send the dock.
Sent from my SGH-M919 using Tapatalk
Click to expand...
Click to collapse
Because that's what you agree to when you unlock...
The text you have to agree to before you use the unlock tool doesn't leave any doubt's: You kiss your warranty good bye - no matter what. There have been cases where TF700 users got a warranty repair even after unlocking. But I would not count on it. And you certainly cannot demand it.
Unless you live in the EU, it seems. Stronger consumer protection laws seem to give users a leg up, so research your country's laws.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 4
Yezariael said:
He can say that, but I don't believe that they would have any chance in court...
Click to expand...
Click to collapse
Huh? Got that kind of money do you? Know the law do you? Those guys are the 5th largest PC vendor in the world. Go for it I dare ya.
Anyway if you search on this you find some that tried to send it back and they WOULD NOT fix it. Wanted to charge them hundreds of dollors to fix. Yet I think I remember someone that got it fixed. Not worth it. Its ASUS
Zeblade said:
Huh? Got that kind of money do you? Know the law do you? Those guys are the 5th largest PC vendor in the world.
Click to expand...
Click to collapse
Yeah, I know the (Swiss) laws, and if I need a good lawyer I have an insurance for this Anyway, consumer have a lot of rights, at least in Switzerland and EU, and a company cannot deny any warranty. If the defect is a consequence of unlocking they could, but not if the dock is not working properly... The problem is, most people would not go to court because of this 500 bucks...
In Europe (EU) they can't deny warranty by law. Doesn't matter what Asus tells on their website.
When for example the dock cnnector is broken and you are unlocked the manufacturer MUST PROOF that the malfunction was caused by unlocking the device and they can't.
Would they reject warranty then a letter of a lawyer does miracles.
Hi, here in Germany we have two warranties. One comes from the law and helps you six months, after this time you have to prove that the damage existed from the beginning which is practically nearly not possible. They can´t deny you this warranty as it´s a law.
The other warranty which comes from the manufacturer is something they can deny as it is voluntary.
So at least for me right now I don´t want to root even though I really want to root .
My question belonging to this is if there will be a chance to root without unlocking the bootloader? As I read that unlocking the bootloader on an Android device helps in first place to install a custom rom. So getting root with the stock kernel schouldn´t void any warranty...
SHadowral said:
My question belonging to this is if there will be a chance to root without unlocking the bootloader? As I read that unlocking the bootloader on an Android device helps in first place to install a custom rom. So getting root with the stock kernel schouldn´t void any warranty...
Click to expand...
Click to collapse
There is. On other devices some developers made it possible, but usually it takes "some" time... can be tomorrow, can be in 1 year, can be never... Has nothing to do with stock kernel, when you can install a recovery you can change kernel, too. With official unlock tools like Asus or Sony are doing they get a database with all unlocked devices... What they do with this data is another question
Thanks, i´ll patiently wait for the day to come
asus reply
So as most will know, my TF701 is unlocked.
I do have trouble with the dock connector, I agree it's annoying.
So I contacted the ASUS support of doom, to find out more (I don't actually think of returning it, I just wondered).
As the The unlocker phones home, my warranty is bust.
Dear Mr. Dunwell,
thank you for your email request.
This unit is Out of Warranty due to Unlock device.
In the case of an under warranty repair is first created a cost estimate.
Here, a service fee in the amount of about 135 CHF.
This amount is also refusing to pay the cost estimate, and covers the cost of inspection and the shipping of the unrepaired unit.
It is not possible for us to name the price in advance without having to inspect the equipment, please be understanding of this.
1. Please fill in the relavant warranty application (3. Send in Service - Einsendung defekter Ware) form for your product, by clicking on the link:
https://eu-rma.asus.com/pick_eu/ch_d/eee.html
2. After approval of the submitted data you will receive the RMA number and shipping instructions from us by e-mail.
3. Please read our Terms & Conditions before filling in the RMA forms.
Please don't hesitate to contact us, if you have any questions.
We are committed to customer satisfaction.
You will receive in the next few days by e-mail a link to your satisfaction survey.
We would be very happy if you take the survey and evaluate our service.
Your answers will help us identify the areas where we could improve.
Sincerely,
Mehmet Adyakar
Click to expand...
Click to collapse
What do I learn of this?
Screw ASUS support
Wait for diy fix to appear
lpdunwell said:
So as most will know, my TF701 is unlocked.
I do have trouble with the dock connector, I agree it's annoying.
So I contacted the ASUS support of doom, to find out more (I don't actually think of returning it, I just wondered).
As the The unlocker phones home, my warranty is bust.
What do I learn of this?
Screw ASUS support
Wait for diy fix to appear
Click to expand...
Click to collapse
CHF - you're in Switzerland? Check your consumer protection laws. You guys in Europe are much better off than us here in the US. Netherlands and I believe Germany does not let Asus get away with voiding the warranty just because you unlock. So check the laws in your country...
berndblb said:
CHF - you're in Switzerland? Check your consumer protection laws. You guys in Europe are much better off than us here in the US. Netherlands and I believe Germany does not let Asus get away with voiding the warranty just because you unlock. So check the laws in your country...
Click to expand...
Click to collapse
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Besides that, I always hate returning things. If there's a way to get it sorted with little hassle, that's my choice.
IMHO the only thing worse than warranty with broken electronics is broken guns. -.-
lpdunwell said:
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Besides that, I always hate returning things. If there's a way to get it sorted with little hassle, that's my choice.
IMHO the only thing worse than warranty with broken electronics is broken guns. -.-
Click to expand...
Click to collapse
Indeed here in Holland they can't refuse the warranty because of unlocking. In fact ASUS must proof that the connector problem was caused by unlocking the device and they can't of course.
Sent from my superfast Asus Infinity TF701with Dock
lpdunwell said:
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Click to expand...
Click to collapse
Do you have an insurance for things like that? (Rechtsschutzversicherung) They would do the work, as I don't believe that Asus will say "Oh yes, Swiss guy, no problem!"
I had a tf700 which I'd unlocked, rooted, etc..
The display developed a few solid rows of red pixels depending on pressure from the dock hinge. I sent the unit in under RMA and they replaced the screen and sent it back. It was returned still unlocked and loaded w/ the same OS load I sent it in with. No questions asked.
My expectation is that if the issue could be software related to something you've done, then you'll be in a pickle.. but if it's actually hardware, they'll honor things without problem (at least, that was my experience).
LK
linuxkidd said:
I had a tf700 which I'd unlocked, rooted, etc..
The display developed a few solid rows of red pixels depending on pressure from the dock hinge. I sent the unit in under RMA and they replaced the screen and sent it back. It was returned still unlocked and loaded w/ the same OS load I sent it in with. No questions asked.
My expectation is that if the issue could be software related to something you've done, then you'll be in a pickle.. but if it's actually hardware, they'll honor things without problem (at least, that was my experience).
LK
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That is nice and all but your speaking for Asus and you can't. We always find that one person on that one day that didn't do their job. You got lucky. I am sure more posts like this will help Asus really slack off more.
I just read last week someone sold their Tf700 unlocked on ebay. The buyer new all this bought it anyway. The screen cut out a month later Asus would NOT touch it unless the guy gave up about $150. The unlock had nothing todo with the screen what so ever.
So NEVER listen to posts like this. You void the warranty and you want them to look the other way. Granted I don't know one time a unlock was the cause of a broken tablet lol but Man if you ever learned anything then remember when you took that tag of your mattress and look what happen.. what happen? Yeah
Zeblade said:
That is nice and all but your speaking for Asus and you can't....
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linuxkidd said:
...My expectation is that ...
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Nope.. not speaking for Asus.. Giving my expectation, not policy of Asus (as caveated with "My expectation is that...")
Zeblade said:
...I just read last week someone sold their Tf700 unlocked on ebay. The buyer new all this bought it anyway. The screen cut out a month later Asus would NOT touch it unless the guy gave up about $150. The unlock had nothing todo with the screen what so ever....
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I believe you found the reason it wasn't honored right here... Warranty almost never transfers across owners. They (in general, not speaking specifically for Asus) usually state that they are only good for the original owner of the device.
It is true that either
A) I found the one person (or persons... ) slacking in their job and they replaced a hardware component which was clearly defective and had nothing to do with the device being unlocked.
or
B) The few other people who've had issues found the one or two people who were being dicks.
Either way, the story you provide doesn't even apply due to the tablet not being with the original owner.
LK

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