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Insurance for your AT&T Tilt

I just contacted safeware.com and purchased PDA insurance for my AT&T Tilt for $52.00/annually. They repair/replace the device up to $550.00. Since AT&T doesn't even offer you the option of insurance, it certainly is worth the $4.30/month for piece of mind.

Any Luck With This Insuance?
I was wondering if anyone has used this service and has had any luck with it?

I was able to get mine coverd for $650 under my house ins with a $0.00 deductable. It was about $45-55 per year... maybe check into that.

Safeware insurance...
Yaron2 said:
I just contacted safeware.com and purchased PDA insurance for my AT&T Tilt for $52.00/annually. They repair/replace the device up to $550.00. Since AT&T doesn't even offer you the option of insurance, it certainly is worth the $4.30/month for piece of mind.
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Hi!
I got insured for my TILT @ safeware for 79 USD for an year on $550. how could you get it soo cheap for 52 USD?
I will be speaking to them today about this..
thanks..
Raj

What about SquareTrade insurance? They send me an email with 35% off. Anyone with any experience with them?
- TKN

I've used SquareTrade, but not for a phone. Last week I just made a claim on my amp. They're giving me my money back, minus shipping charges. They seem pretty good and it was a seem less process.

legit or internet slander?
legit or internet slander? What do you guys know about this?
http://reviews.ebay.com/WHY-NOT-TO-...0003415423?ssPageName=BUYGD:CAT:-1:LISTINGS:4

Any other worthwhile providers besides Safeware?
Any other worthwhile providers besides Safeware?

Anyone???
So...anyone???

Safeware
Not sure if anyone else is using safeware but I decided to try them. Since I'm in NY they have a discounted rate for NY folks (surprising). It's $52.00/year with a $50.00 deductible. Not bad for piece of mind if I break it by accident. Worse case I'm out $102.00 for 1 replacement.

This "Insure the Tilt" begs the question: "Why?"
I've had the unfortunate experience of having three different people drop mine three times onto a tile floor in a hospital. Nothing broke. Still works too.
Had someone else broke it, would it have been covered by the policy and would I have been able to collect from them or the person who broke it? If not, just fork over another $300 and get another rather than pay $60 year for insurance.
I'm wagering I'll replace it with another within two years time anyway. So marches technology. Why again, pay $60 to be locked into what will soon be old technology?

Mack5305 said:
This "Insure the Tilt" begs the question: "Why?"
I've had the unfortunate experience of having three different people drop mine three times onto a tile floor in a hospital. Nothing broke. Still works too.
Had someone else broke it, would it have been covered by the policy and would I have been able to collect from them or the person who broke it? If not, just fork over another $300 and get another rather than pay $60 year for insurance.
I'm wagering I'll replace it with another within two years time anyway. So marches technology. Why again, pay $60 to be locked into what will soon be old technology?
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Can you currently buy this phone without a new contract for $300? Wouldn't we have to buy it at full price as a replacement?
FYI, my homeowners policy will not insure a phone if it is under $400. Since I got mine for <$200, it does not qualify. Also, my wife's iPhone missed it by $1

Mack5305 said:
This "Insure the Tilt" begs the question: "Why?"
I've had the unfortunate experience of having three different people drop mine three times onto a tile floor in a hospital. Nothing broke. Still works too.
Had someone else broke it, would it have been covered by the policy and would I have been able to collect from them or the person who broke it? If not, just fork over another $300 and get another rather than pay $60 year for insurance.
I'm wagering I'll replace it with another within two years time anyway. So marches technology. Why again, pay $60 to be locked into what will soon be old technology?
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You're not locked into anything... it's renewable each year. I purchase my phone for $300.00 from AT&T. Replacing the phone will cost $500.00 as you can't get the phone for $300.00, at least not from AT&T. The insurance also covers theft, accidental damage, cracked screen, etc. I rather pay the $52.00 for 1 year and have piece of mind if I do drop my phone or something falls on it/etc. I may not be lucky as you to drop it a number of times and nothing breaks. For me it's worth it at least for the 1st year. After that I'm sure the prices of the phone will drop so no need to renew.

I can buy the Tilt from ATT for $276 with no contract (using my business account @ 45% off).
Do these insurance companies just pay "cash" for the replacement or do they send out a new phone?

Unfortunately the average user doesn't have a business account. Would be nice though.
As for the replacement they send out a new phone. Most likely a refurb as HTC/AT&T does the same for in-warranty replacement.

I just got the ATT Tilt from ebay few days ago. I have not really used it yet. I am going to check with safeware about the insurance policy.
Thanks!
EDIT:
I just checked the safeware.com to get a quote. They did not have an option for "cell phone". I selected "laptop" with the coverage of $600. It turns out the annual cost is $69 with $100 deductible.
How did you get the coverage for your cell phone? by calling them? or do it online?

plchan said:
....
I just checked the safeware.com to get a quote. They did not have an option for "cell phone". I selected "laptop" with the coverage of $600. It turns out the annual cost is $69 with $100 deductible.
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So you effectively spend $169 per year for a replacement Tilt?
In a year, AT&T will probably sell them for $50 just to get people online with a data plan.
Remember when you had to pay for a Motorola Razr phone? Some places they're free now with a plan.

You have two companies for the Cell phone insurance.
http://www.wirelesssafeguard.com/ Which I bought my insurance through & http://www.safeware.com/ which I thought was a waste of money
Wireless Safe Gaurd
Pro - "ATG’s Safeguard Program helps you protect your wireless device against any type of damage, loss, and theft."
Con- $100 Deductable
Safeware
Pro - No Deductible
Con- read the below and also read the contract. What a useless contract, they don't cover any defects or break down from use, plus tons of other crap about environemental variables, basically it is only loss insurance or if you smash your phone, which you'd have to do if it stopped working to get it covered.
Thank you very much for the inquiry. A damp environment refers to the actual environment in which a unit is used in. For example, a unit is kept in a greenhouse which has higher than normal amount of humidity, and due to the constant exposure, internal parts begin to rust. A liquid spill however, is a single physical event which causes the unit not to function, which is not caused by the environment. The electrical breakdown refers to electrical components which stop working over time, whether it is caused by a faulty part or simply wear and tear. Similar to the other explanation, a power surge is a single physical event which damages the unit. A surge hits the unit and burns out components or parts. I hope that this helps explain the difference, but please do not hesitate to contact me if any further clarification is required.
Best Regards,
Quang Ha
Individual Sales Manager
Safeware The Insurance Agency Inc
1-800-800-1492 Ext 2184
[email protected]
-----Original Message-----
From: EDITED
Sent: Monday, December 03, 2007 1:46 PM
To: service
Subject: Question about service
I’ve reviewed the portable electronics agreement on your site; these appear to be contradictory based on interpretation.
Sources
http://www.safeware.com/policies/portable_electronics_policy.pdf
III B3 & B4
http://www.safeware.com/faq.php
#9
Accidental damage is defined as an unexpected and unintentional external event, resulting in physical damage to the insured equipment. Examples of accidental damage include, but are not limited to Drops, Falls, Collisions, and Liquid Spills.
http://www.safeware.com/index.php
Power Surge
Comments
A liquid spill(#9) could be considered a damp environment(B4)
The failure of an electronic device is a type of “electrical breakdown” (B3) and would be an unintended, hence an accident(#9). Power surge is also a type of electrical breakdown(B3).
Can you please clarify as to what is actually covered or not covered in the contract terms.
Thank you

galenmd said:
Can you currently buy this phone without a new contract for $300? Wouldn't we have to buy it at full price as a replacement?
FYI, my homeowners policy will not insure a phone if it is under $400. Since I got mine for <$200, it does not qualify. Also, my wife's iPhone missed it by $1
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Correct me if I'm wrong, but wouldn't it cost more than $400 to get a replacement from AT&T without a new contract if it were rendered inoperable ?
My homeowners covered mine at a recplacement cost of $600 and I'm paying $30/yr. I know that renter's insurance is cheap and will cover it and more.

stozmon said:
Correct me if I'm wrong, but wouldn't it cost more than $400 to get a replacement from AT&T without a new contract if it were rendered inoperable ?
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Yes. The replacement cost was irrelevant to them. Don't try to make sense of it.

Repair Experience

The purpouse for this thread is purely informational to see what other peoples experiences have been in the repair process involving LG
I am not really looking for stories of how LG (or Google) simply replaced your phone, but rather out of warranty cases, what you had to do, how much it might have cost out of pocket and for what repaired.
This is so others like my self know what to possibly expect.
My story:
I picked up this phone on Craigslist for $30 already knowing it was bricked, in hopes that I might be able to reserect it. upon finding out (after money was exchanged) that it was done not just while trying to root but that he believes that the wrong file was used when his "friend" was trying to do it i realized that it was probably the wrong boot loader so many have loaded by mistake. After figuring out my only solution based on my research was probably a JTAG service I decided to give LG a call, and told them what was up. asked if I could send it it and get a quote to re-flash it. unfortunately when i got it the rear glass was already cracked and i was upfront about this. upon inspection they said they wanted to replace the entire housing including the LCD as well as the main board. I was unable to get further details as to what was wrong with the board, but they only wanted to replace the LCD due to a scratch on the front. I tried to just have them replaced the board but it was an all or nothing deal. Soooo... not having $181 laying around for basically a new phone with my old battery I had them ship it back.
Additional Information: upon having my unit shipped back to me I discovered it to be shipped back with no padding other then the shipping invoice in the very thin box and a non-padded plastic envelope. I contacted LG as I was concerned about additional damage to my phone that I might not be able to determine till such time as I might be able to send it back when i can afford the repairs they informed me this was standard shipping whether my phone was repaired or not, I told them the box had been crushed on one side and I was told they would make a note and send it to their service center so a change in packaging could be made if it was deemed appropriate.
Parts LG would like to have replaced for the aforementioned $181 (USD):
Battery cover (with glass)
Mainboard
LCD (including digitizer and front glass assembly)

LCD replaced, $140 total.
Sent from my Galaxy Nexus using xda app-developers app

rubiconjp said:
LCD replaced, $140 total.
Sent from my Galaxy Nexus using xda app-developers app
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Only 40$ more and they include a new mainboard? Sounds cheap.
I won't hesitate paying 180 and get a totally new phone. You can always sell it after and earn some dollars, considering you just payed 30 for it. It's your only solution, buying a mainboard and a screen would be much more expensive.
Sent from my Nexus 4 using Tapatalk 2

So you paid $30 for the phone and for $181 ($211 total) you will essentially have a brand new n4? Outside of the shoddy return packaging I see no issue with this.
To be honest though, if you can't afford a $180 repair bill you have other priorities that need addressing just sell the phone for a profit (you'll get alot more than $30 on ebay.)

threeclaws said:
So you paid $30 for the phone and for $181 ($211 total) you will essentially have a brand new n4? Outside of the shoddy return packaging I see no issue with this.
To be honest though, if you can't afford a $180 repair bill you have other priorities that need addressing just sell the phone for a profit (you'll get alot more than $30 on ebay.)
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Maybe, but for a phone with broken glass and mainboard, you can only use battery and some other components which not usually break. Will be impress if you get more than 50-60 dollars and then discounting what PayPal and eBay charges...
I'm really impress they only charge you 180 for a full fix. If I were you I will just wait until I get the money, then fix it and sell it.
As of my experience, I had my screen replaced by LG due to a white pixel, (didn't have RMA choice). They did not charge for it and sent it back in 4 working days.
Sent from my Nexus 4 using Tapatalk 2

Worth it.
threeclaws said:
So you paid $30 for the phone and for $181 ($211 total) you will essentially have a brand new n4? Outside of the shoddy return packaging I see no issue with this.
To be honest though, if you can't afford a $180 repair bill you have other priorities that need addressing just sell the phone for a profit (you'll get alot more than $30 on ebay.)
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jaggyjags said:
Only 40$ more and they include a new mainboard? Sounds cheap.
I won't hesitate paying 180 and get a totally new phone. You can always sell it after and earn some dollars, considering you just payed 30 for it. It's your only solution, buying a mainboard and a screen would be much more expensive.
Sent from my Nexus 4 using Tapatalk 2
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I do recognize the value here. trust me . I plan on getting it repaired as soon as I have funds as I would love to be able to use it. Just have to sell my spare phone (Atrix HD) first. At the end of the day, the only real complaint I have is that the LG service center has an all or nothing policy. The rear glass is broken (i have a nice TPU case that hides it) the LCD and digitizer is fine, just has a scratch on the screen (I can deal ith that), I just want the Mainboard replaced but they will either do all of it or none of it. I understand why, they want to guarantee their product. just a bummer for those that might not have quite that much cash on hand for such things.

Jeffery.Lenz said:
I do recognize the value here. trust me . I plan on getting it repaired as soon as I have funds as I would love to be able to use it. Just have to sell my spare phone (Atrix HD) first. At the end of the day, the only real complaint I have is that the LG service center has an all or nothing policy. The rear glass is broken (i have a nice TPU case that hides it) the LCD and digitizer is fine, just has a scratch on the screen (I can deal ith that), I just want the Mainboard replaced but they will either do all of it or none of it. I understand why, they want to guarantee their product. just a bummer for those that might not have quite that much cash on hand for such things.
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I actually think they are not charging for the main board, that will explain the price. If it hasn't got any signs of physical damage they usually repair it free of charge. I had my Gnex main board replaced after a sudden death having no warranty, bills or anything.
Sent from my Nexus 4 using Tapatalk 2

Have you followed the return to stock guide using fast boot to re-flash stock images? I had a scare when returning mine to stock and followed that guide and got it back to life.
Sent from my Nexus 4 using xda premium

fone_fanatic said:
Have you followed the return to stock guide using fast boot to re-flash stock images? I had a scare when returning mine to stock and followed that guide and got it back to life.
Sent from my Nexus 4 using xda premium
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Trust me I tried every thing I could. I ended up selling another phone I has lying around and shipped my N4 off for repair. Should be back by next week. according to the invoice they are replacing basically everything but the battery. Looking forward to having it back
Attached is the form from LG, with the personal info changed of course.

LG recieved mine on the 22nd and charged me 140 to fix it . . still haven't received it back or anything haven't even heard from them since they called me telling me the LCD is damaged I'm just hoping i get it back by saturday.. I didn't get a detailed email from them or anything either but i noticed it took them 9 days to send you one so i guess patience is the key.

So I just got mine back and there's a yellow blob on the screen and its really annoying what do I do ? Call Google for an RMA or call LG again
Sent from my Nexus 4 using xda app-developers app

icecicle said:
So I just got mine back and there's a yellow blob on the screen and its really annoying what do I do ? Call Google for an RMA or call LG again
Sent from my Nexus 4 using xda app-developers app
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If you received it back from LG for service I would call LG again.

Back and good as new.
I have received back my N4 from service. had to call 3 times to figure out what was going on since there is no reliable way to check online. was told on Wednesday to call back on Friday to get and update and hopefully tracking information. then received an email stating it had been shipped on Thursday. It was shipped back 2 day service (FedEx) and got it on Saturday. I have all ready rooted it and got it up and going. It looks new from top to bottom. over all I am pretty happy with the service turn around time. But (recognizing I am a bit impatient) I felt like I had to be more involved with keeping up with what was going on then I would have cared to. Status updates are important to me when it comes to such expensive items.

[Q] Your experience with Walmart service plan

So I was just wondering what kind of experiences people have had with walmart service plan on there nexus 7's.
My son broke the screen on mine and they were real quick about getting me a shipping label and saying repairs would take no time, The day they got my tablet they said they repaired it and sent it back, But when i got it back the grey bezel piece was cracked from when they pried open the back, the screen was sticking out so far that i could pull it out with my finger nail and the touch screen did not work and to top it all off there was a piece of paper in there with some ones initials saying they had checked the functionality and made sure every thing worked LOL . so now i am waiting on another shipping label. Maybe the second time is the charm? has any one else used the warranty from walmart on their nexus 7's? if so how was your experience?

Where did they send it? sounds like some sort of dodgy 3rd party company that has botched a repair big time without even testing it or anything
I'd demand some sort of refund/compensation

Life time service center in Ontario ca, I think i complained enough that i get a refund might have to go buy 2 used ones lol

The only time i used the service plan was for water damage on a Straight Talk phone. They just sent me a store credit card though.

note 5 lcd replacement

anyone know the best place to get replacement lcd/digitizer ..
seems to be abundant of them on ebay ..but how we know which one?

What prices are you seeing? Last time I looked, they were $170 - $200 for the screen assembly.
I just shipped my phone off to an official Samsung repair center. It took about a week and cost $182 with tax for parts and labor on a new LCD/digitizer/screen for my Note 5. In addition to changing the screen, they also changed the metal side part, it's brand new with no scratches. That seems like a better deal to go that route if you have a spare phone you can use for a week. Just hop on Samsung's website to get the number to call. Don't fall for their ~$74 price quote. That's how much they charge just to diagnose your problem. I told them exactly what my problem was and what was needed, she told me $74. I nearly peed myself. After the repair center got it, they canceled that charge and told me it would be an extra $X for the parts and $74 was the diagnostic fee. Still, $182 total for parts and labor is a good deal, comparatively.

thanks for the write up!......
actually I have it dismantled already..... just wondering best place to buy replacement seems to average price at Same price you paid for fix.
I'm in dublin and note 5 wasn't sold in europe so I set about fixing it myself.
where to get original Samsung part and be sure it is Samsung part?

Vodafone UK Scam

Well, kind of...
My s9+ died on Christmas eve (gutted), so in boxing day I took myself to the Vodafone store and got myself a nice shiny new S10+... or do i thought.
First they bought out a new phone sealed in the box. Scanned it through and told me it was already reserved for someone else. No problem, they had "plenty in stock".
This tone he bought out an unsealed Vodafone box. Very defensively, without ne asking, he declared, "don't worry, this box is because some official Samsung boxes get damaged in transit. We move the contents to this box, so it's still the full brand new product". I'm fine with this and sounds ok.
I luckily opened the box to put my sim and sd in to it. I find that the earphones are missing... odd. I then inspect there phone and find there is a huge gap down the side of the screen and the metal, with glue showing... this is clearly NOT a new phone.
I point this out to the guy and he initially said he had processed it, so I'd have to make a claim. Then I pointed out that I have a 2 week cooling off period, and also, if they want ne to leave the side without causing a fuss, they had better get me my proper new phone.
Luckily they did just that. Opened it up and it was a totally different story. Phone had the screen protector on it, all items in there. It was then clear that phones in the Vodafone boxes must be damaged returns and NOT brand new phones transferred to other boxes.
Just a heads up to anyone else who might fall for this trap. If they bring out your ne phone in anything other than a perfectly sealed Samsung box, don't accept it!

riso123 said:
Well, kind of...
My s9+ died on Christmas eve (gutted), so in boxing day I took myself to the Vodafone store and got myself a nice shiny new S10+... or do i thought.
First they bought out a new phone sealed in the box. Scanned it through and told me it was already reserved for someone else. No problem, they had "plenty in stock".
This tone he bought out an unsealed Vodafone box. Very defensively, without ne asking, he declared, "don't worry, this box is because some official Samsung boxes get damaged in transit. We move the contents to this box, so it's still the full brand new product". I'm fine with this and sounds ok.
I luckily opened the box to put my sim and sd in to it. I find that the earphones are missing... odd. I then inspect there phone and find there is a huge gap down the side of the screen and the metal, with glue showing... this is clearly NOT a new phone.
I point this out to the guy and he initially said he had processed it, so I'd have to make a claim. Then I pointed out that I have a 2 week cooling off period, and also, if they want ne to leave the side without causing a fuss, they had better get me my proper new phone.
Luckily they did just that. Opened it up and it was a totally different story. Phone had the screen protector on it, all items in there. It was then clear that phones in the Vodafone boxes must be damaged returns and NOT brand new phones transferred to other boxes.
Just a heads up to anyone else who might fall for this trap. If they bring out your ne phone in anything other than a perfectly sealed Samsung box, don't accept it!
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Click to collapse
maybe wanna rename the title of the thread as it seems to imply that Vodafone themselves are behind this scam vs an individual retailer

That's the individual retailer doing that
Sent from my SM-G975F using Tapatalk

You think is just that one store?
I guess it's possible. Then again, my wife took out a new contract with Vodafone late last year. She saw the phone she wanted in store and stated several times that's the one she wants, to remarks of, "good choice" etc.
She took out the contract being led to believe the phone was included. Once all the signatures where completed we sat there waiting for the phone. The agent then told us, it doesn't include the phone and they don't have any in stock, so we'd would have to purchase the phone individually else where.
Although we had the cooling off period, we had already processed the number transfer with the agent there, so it would be messy to back out.
It seems they are all a little underhand everywhere! This was a different store in a city 2 hours away from where I had my experience.

My girlfriend took SIM contract from vodafone. And before she sign contract asked how about network coverage. Agent said it is perfect 4G speed is aprox 40Mb/s. So next day she put sim in phone to try. Ok sim card is activated. But coverage is ****, network speed is crap. Fastest what she got 0.78Mb/s download and upload 0.12Mb/s. To use Whatsapp for calls most been impossible. Ok she lived one week with that sim. Contacted vodafone and CS said we have network issue in your area etc. Nothing changed. After all she went to vodafone store to cancel and that was mess. In store guy spend more than one hour with CS / about 8 times transfered to different department, third CS service cancelled contract and wasn't able to give PAC code to keep number and finally story doesn't ends here. Vodafone for less the 7 days charge her £15. Ofcorse after two month of fighting vodafone refunded £11 from £15. Now she is with EE and no prob at all.
Sent from my SM-N976B using Tapatalk

Nettwerk said:
My girlfriend took SIM contract from vodafone. And before she sign contract asked how about network coverage. Agent said it is perfect 4G speed is aprox 40Mb/s. So next day she put sim in phone to try. Ok sim card is activated. But coverage is ****, network speed is crap. Fastest what she got 0.78Mb/s download and upload 0.12Mb/s. To use Whatsapp for calls most been impossible. Ok she lived one week with that sim. Contacted vodafone and CS said we have network issue in your area etc. Nothing changed. After all she went to vodafone store to cancel and that was mess. In store guy spend more than one hour with CS / about 8 times transfered to different department, third CS service cancelled contract and wasn't able to give PAC code to keep number and finally story doesn't ends here. Vodafone for less the 7 days charge her £15. Ofcorse after two month of fighting vodafone refunded £11 from £15. Now she is with EE and no prob at all.
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To be fair, thay just sounds like bad luck with an outage in the area, but I do agree, most suppliers ate difficult to cancel with.

riso123 said:
To be fair, thay just sounds like bad luck with an outage in the area, but I do agree, most suppliers ate difficult to cancel with.
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Sales involving contracts are a nightmare for retailers to handle returns on, mainly because of obstacles in the way because the seller doesnt have much interest in taking customers out of the contract. The vendor blames the service provider and vice versa. In situations like these, its 99.99999999% likely that the retailer had a rash of returns or maybe even bought a damaged freight shipment on purpose to maximize profits and are having to cover their butts when issues are brought up. Sketchy retail practices to say the absolute least, but still not likely Vodafones doing