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This question is directed to those who have taken apart their Kaiser, and specifically screen the screen assembly. I've got water issues and the screen is broke now. Here's the story. I might get some outrageous warranty charges.
I installed the InvisiShield (www.shieldzone.com) on my phone. Essentially it's a screen protector that is indestructible. It practically is, but unfortunately it destroyed my phone. To install it you have to spray this liquid on the back of the 'shield' and apply it to your phone, using a squeegee to get the bubbles out. It went pretty well, and I was happy with the results, but 3 days later my screen stopped working.
Everything is washed out, and it looks like water got inside the LCD somehow. For instance, colors streak across the LCD in fonts, etc.
I called ATT and they are mailing a replacement, and I'll be expected to send this phone back. They said if the return phone has damage that would void warranty (water damage, etc) I'll be prorated $400 on my next bill.
Over the phone the customer representative had me remove the battery and check one of the water damage pads to make sure it was white. It is.
For those who have seen internal phone assembly, is there any of these directly by the screen that will pick up moisture?
As far as ATT knows, the phone LCD suddenly stopped working. I'll get a replacement and /hopefully/ theres not a moisture pad right next to the LCD assembly. Anyone know?
Damn, hate those broken screen story's. Scars the **** out of me.
jon_k said:
This question is directed to those who have taken apart their Kaiser, and specifically screen the screen assembly. I've got water issues and the screen is broke now. Here's the story. I might get some outrageous warranty charges.
I installed the InvisiShield (www.shieldzone.com) on my phone. Essentially it's a screen protector that is indestructible. It practically is, but unfortunately it destroyed my phone. To install it you have to spray this liquid on the back of the 'shield' and apply it to your phone, using a squeegee to get the bubbles out. It went pretty well, and I was happy with the results, but 3 days later my screen stopped working.
Everything is washed out, and it looks like water got inside the LCD somehow. For instance, colors streak across the LCD in fonts, etc.
I called ATT and they are mailing a replacement, and I'll be expected to send this phone back. They said if the return phone has damage that would void warranty (water damage, etc) I'll be prorated $400 on my next bill.
Over the phone the customer representative had me remove the battery and check one of the water damage pads to make sure it was white. It is.
For those who have seen internal phone assembly, is there any of these directly by the screen that will pick up moisture?
As far as ATT knows, the phone LCD suddenly stopped working. I'll get a replacement and /hopefully/ theres not a moisture pad right next to the LCD assembly. Anyone know?
Click to expand...
Click to collapse
I dont know but man I hope that there isn't. Have you tried contacting invisishield? Never mind, b/c they'll blame you. Most applicators like that use alcohol to evaporate the remaining moisture that's left. My friend applied it to his, and he used very little liquid(scared), so GOOD LUCK!! I MEAN IT
Tough break, sounds dangerous to pour liquid on the screen though !
On a related matter has anyone seen pics of a Kaiser pulled apart ? Still wondering where the GPS antenna is located !
Yeah, I hope I don't get shafted.
I love the invisibleshield, and I put one on my $1,500 DSLR camera screen, but since the Kaiser screen is recessed a bit, when you squeegee the solution out from under the screen, it cannot be wiped away. It just gets pushed out between the phone's body bezel, and the screen glass -- right in to the phone. With my DSLR camera, the screen is flush with the body, so when squeegee'd I could quickly wipe the water/alcohol away.
Contacting Invisibleshield got me:
Our liability does not extend beyond our product. The lifetime warranty only covers the replacement of the invisibleSHIELD and NOT a warranty for the device the shield is protecting.
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Click to collapse
If ATT charges me the $400 if they find out, I guess I'll pay it. It's my fault, but by extension of invisibleshield. Guess I'll learn not to use that product on anything that has a recessed screen. I was thinking of buying an invisible shield for my laptop as well, but it's screen is slightly recessed like the kaiser, so you can forget me doing that!
xmoo said:
Damn, hate those broken screen story's. Scars the **** out of me.
Click to expand...
Click to collapse
That was why I bought the 'best screen shield on the market' for scratches (invisibleshield). Coincidentally that was the demise of my phone. I also purchased a steel case that basically would let me sit on my phone (uncomfortably) if i wanted. The desire to protect my phone, did the opposite in my case.
Wow what a horror story. Thanks for sharing with us - may prevent another phone from dying.
Wondering if you remove the battery and not using for a few days until the water dries out before turning it on?
zcink said:
Wow what a horror story. Thanks for sharing with us - may prevent another phone from dying.
Wondering if you remove the battery and not using for a few days until the water dries out before turning it on?
Click to expand...
Click to collapse
Could be, zcink. The replacement phone is on it's way. I can remove the battery during this time it takes for the replacement to come and see what happens. Unfortunately, I think one of the following has happened:
1) Water seeped between the LCD protetcive glass, and the LCD itself, and somehow soaked in to the LCD causing mini shorts -- thus resulting in kludged text.
2) Water seeped to the phone's connecting cable where the screen input is, dried on the wires, thus creating a short -- destroying the signal.
Either way, when the liquid dry's, the mineral deposits causing the short will still exist, still causing a short. For both, repair requires disassembly, voiding my warranty. I could buy a new replacement screen from the China place for about $100, but if ATT /might/ replace it without screwing me, I'll take the chance. Just wanted to know what my chances /were/ them finding out it's got water in it.
I guess the moral is.
Don't buy from InvisibleShield, unless you use a SPARING amount of spray they they include. They include a huge bottle, and I used 2 sprays worth applied to my shield. This created enough excess to be squeegeed right into my phones body. The phone worked great for a few days, until one day at work, while I was using it -- BAM -- the screen was dead.
There isn't the water dectector there, but I'm pretty sure the technicians would notice the damaged screen.
I know those screen protectors, used them for alot of things. Using one right now actully. Its the one you wash with soap and warm water, and just let it dry, it have a static adhesive to the the scree.
I see. yeah hopefully the ATT tech will be lazy and just grant you the warranty without investigating. just play dumb. If they charge you the $400 call them up and threaten to switch to T-Mobile.
My phone died and T-Mobile was going to do nothing until I threatened to switch to ATT, then they replaced it.
I seriously doubt that they will be able to tell unless you really soaked it, next time use a dry screen protector, they work just fine, no bubbles. The only moisture sensor is on the battery, and if it was a tiny amount of moisture, there's likely no signs in the screen assembly. AT&T isn't likely going to dissect the screen to check.
Kaiser disassembly howto
I have found this one somewhere here, can't remember where... Hope this helps.
http://www.mediafire.com/?0ly2msnybhb
Hadn't heard of that screen protector before, guess it would work well on an HTC Touch, not sure how the "full body" version works though!
gabriel31337 said:
I have found this one somewhere here, can't remember where... Hope this helps.
http://www.mediafire.com/?0ly2msnybhb
Click to expand...
Click to collapse
Amazing find. Thanks!
It appears to me that the screen itself is it's own modular unit. Meaning, after phone disassembly, you'd have to disassemble the actual screen itself. Further, there is no moisture indicators directly by the assembly it seems.
Knock on wood, but I'd hope a tech wouldn't go that far to determine the fault of the phone. I assume they would if theres telltale signs of water damage to the display (streaking might be a common sign.) But, maybe, just maybe, they won't.
http://www.gpspassion.com/download/HTC_Kaiser_disassembly.pdf
updating link
RemE said:
The only moisture sensor is on the battery
Click to expand...
Click to collapse
The service manual shows 4 of them, one under the battery that can be seen from the outside, one at the top and one at the bottom of the mainboard's other side, and.. one on the board that holds the bottom front panel switches, so very close to the LCD.
Personally I wouldn't have asked for a replacement phone, I'd have disassembled the phone and tried to clean it if made dirty by the liquid, bought a spare screen off ebay if it was definitely dead, and if ultimately it didn't work bought another phone off ebay for less than $400. But maybe I like risk
Here, Perfect for what you need, used it myself: http://www.mindsofwisemen.com/fileso/other/ReplacingTheLCDonaKaiser.pdf
Best wishes
Mod Edit:
Not sure if the above noted guide is officially and with permission uploaded to that site, but to give credit to members here it is (SKDVR’s Adaption of Tony Chen’s guide)
http://forum.xda-developers.com/showpost.php?p=2247685&postcount=19
i took mine apart to replace the screen; pics and info on what i did and where i got it. didn't see any water indicators near the screen when i did it, didn't think to look...
Keyboard membrane removal.
So, I've had trouble with my keyboard lately and wanted to just clean off the contacts on the membrane...but I can't seem to get the damned thing out of the plastic keyboard Middle Housing.
I have gotten everything apart so the housing is separated. Verified that I did it the way the service manual says...but i saw NOTHING about how to disassemble the keyboard from the housing.
PLZ! Pictures are good.
Try replacing digitizer screen
found that digitizer screen is above lcd and can be purcased for about $10 on ebay
hello guys,
my tytn II cant detect simcard saying the simcard is missing.
Any idea whats wrong???
Anyone have suggestions for dealing with cracks on an out of warranty TP?
I sent my Touchpad back in February when it was in warranty, and got a new case. Then the girlfriend liked the fit on my TP better and insisted that I trade her for hers which hadn't had any issue and hadn't been back for repair.
Well, it now has cracks. There are two cracks leading from the speaker openings onto the back of the case that I was ignoring. Now there's a crack from one of the speakers to the front, which is more threatening since if the other side of that cracks the thin piece will come off...
It's like the poor TP is falling apart. I've had it in the official HP case the whole time and am extremely careful with it, of course, everyone knows that doesn't really help. It seems some of the cases were just destined to crack!
So is there anything to be done? Does anyone know how much HP charges if you PAY them to fix it? Probably too much.
What about a Skinomi case like this: http://www.skinomi.com/hp-touchpad-carbon-fiber-skin-protector.html - will that help keep piece next to the speaker from cracking the rest of the way, and maybe at least.. *sigh*... hide the other cracks?
I have a feeling that I will eventually have a pile of loose electronics in my hand here....
lotherius said:
Anyone have suggestions for dealing with cracks on an out of warranty TP?
I sent my Touchpad back in February when it was in warranty, and got a new case. Then the girlfriend liked the fit on my TP better and insisted that I trade her for hers which hadn't had any issue and hadn't been back for repair.
Well, it now has cracks. There are two cracks leading from the speaker openings onto the back of the case that I was ignoring. Now there's a crack from one of the speakers to the front, which is more threatening since if the other side of that cracks the thin piece will come off...
It's like the poor TP is falling apart. I've had it in the official HP case the whole time and am extremely careful with it, of course, everyone knows that doesn't really help. It seems some of the cases were just destined to crack!
So is there anything to be done? Does anyone know how much HP charges if you PAY them to fix it? Probably too much.
What about a Skinomi case like this: http://www.skinomi.com/hp-touchpad-carbon-fiber-skin-protector.html - will that help keep piece next to the speaker from cracking the rest of the way, and maybe at least.. *sigh*... hide the other cracks?
I have a feeling that I will eventually have a pile of loose electronics in my hand here....
Click to expand...
Click to collapse
I know what you mean about the cracking - I think all TP users share our remorse.
I don't know what HP charges, or even if that's an option with them, considering how quickly they dropped any sort of support for us after launch.
What I've done in regards to the cracking is just dab a small amount of super glue on/in the cracked plastic (while paying mind to the speakers!) and hold it there for a hot second. Then, I throw back on the official HP case and pretend the cosmetic issue doesn't exist...... Until I find a new crack..... and then, it's rinse and repeat.
As for the Skinomi protector, I don't have one (although highly contemplating getting one, now) but, you can find it cheaper on Amazon. However, this SKIN got better reviews, plus it's cheaper!
/sigh
I also had my case replaced due to cracking around the speakers. From the sound of it, it may just always happen. I plan to just put dabs of super glue if it starts again, and not worry about it. I've heard some people saying they think it's from using a case (ie putting too much pressure on it), and others saying it's just a manufacturing defect. Unless it completely falls apart, it shouldn't really cause problems, hopefully. If anything, maybe just put it in some case, even like a TPU wrap.
the cracks on my speakers have gotten way worse
the cracks propagated to the back side, plus, cracks appear on the microusb connector as well
i feel it's cuz of the official case that's causing it
the tablet is always home, does not get that much use, it's mostly just sitting around
anyways, looking at the skinomi link, it looks pretty promising
it will hide the cracks for sure, plus, i have always hated the matte finish on the back because it's a dirt magnet
anonxlg said:
i feel it's cuz of the official case that's causing it
the tablet is always home, does not get that much use, it's mostly just sitting around
Click to expand...
Click to collapse
Honestly, though I can't see *how* the official case can be causing the problem.
Many people had cracks when their devices were brand new, and didn't have the case because it still cost like fiddy bux at the time. HP even tried sending out cases to people as a preventative.
Also, I "manage" four Touchpads. So far, mine is the only one that has cracked - twice now. The others also use the official case. However, only two of them get used heavily, mine and the girlfriend's. She insists that I must be rough with my Touchpad, but I am definitely not rough with it - I am extremely careful. Her case shows scars from being dropped, chewed on by dogs(!), etc... but no cracks.
I wonder if there's a "usage scenario" that causes something internal to heat causing the cracks. But I've never noticed my TP getting excessively hot. It's just whether or not you got a good backplate or not.
When I had my first Touchpad repaired under warranty, the new backplate it came with had a fit much better than any of the others we'd bought. It fit perfectly flush with the glass and had no uneven spots around the edge. None of the other Touchpads we have matched that level of fit. Unfortunately, my girlfriend took that Touchpad to gift to someone else, and left me with one of the ones that had a less than perfect fit. I think the level of fit of the original backplate has a lot to do with whether or not it cracks.
I did find a place online that sells replacement backplates, but they're like $50 a pop... Not worth it even for those of us that paid $200 for our 32gb touchpads. http://www.portatronics.com/product_info.php?info=p10245_HP-Touchpad-Backplate-Part-Only.html -- I don't know anything about that site or the part. Oddly enough, it also isn't listed if you search by category on their website. I could only find it by google search. It lets me add it to the cart, but who knows if it is actually available.
Shortly after I noticed the cracks I bought a Stealtharmor cover for the back while it was on sale.. Nearly a year later and the cracks haven't gotten any worse.
So I have had the Z3 Compact since first week of release and from day 1, it had a tiny chip (could call it a nic) on the leading edge of the front bezel just above the magnetic port. I decided to keep it, but the number of these indentations has increased to 12.
One of these nics has flaked further to almost 2mm diameter by the top left corner.
All of the marks are on the front leading long bezel, both sides.
I always put my phone in a pocket without other items
I always lie my phone face up.
I don't use any kind of stands or holders in the car
No other phone (Moto X, Nexus 5, Nexus 4, Razr I) has ever suffered anything like this.
There are no marks on the back or front faces (cheap screen protectors on both, which usually scratch/mark easily)
I suspect its poor adhesion of the top black paint layer on the bezel, but cannot prove it obviously.
I can send it back to Sony, but they may say its not manufacturing fault and thus charge me £25 for sending it back without repairing (I find this disgraceful)
I have little experience with Sony customer service or care so it's a risk I don't really want to take.
Question, has anyone elses phone suffered in a similar way?
Or have positive (or negative) experience with Sony UK?
Thanks in advance.
You can send it back to Sony, most of the times they charge you with shipping costs yup.
Manufacturing error or not, but also try to look from their side, if it were easy to get your device repaired without costs or even replaced, more people would do it, even if it was their mistake.
So in the end they can't just believe everyone.
They will repair it when you send them, but thy might ask for repairing fees.
I'm noticing the same thing. I keep the phone in my pocket as well, but I do keep it with a leather keyholder (pretty soft leather), so I'm surprised that there are any chips/nicks at all. I actually have 3 right now, first one in just about the same place as you (above the magnetic charging port), a smaller one above the power button, and the last one in the bottom right corner of the phone.
I always assumed the metal bezels on these phones was powder-coated aluminum, which is pretty tough. Anyone know what is actually is?
Dsteppa said:
You can send it back to Sony, most of the times they charge you with shipping costs yup.
Manufacturing error or not, but also try to look from their side, if it were easy to get your device repaired without costs or even replaced, more people would do it, even if it was their mistake.
So in the end they can't just believe everyone.
They will repair it when you send them, but thy might ask for repairing fees.
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Click to collapse
Yes I understand that, but I know that these ever increasing faults are not of my doing, but I cannot prove it.. Therefore, it is possible (maybe probable) that Sony will offer an expensive repair or simply send it back with the total cost to me being close to £30.
pipspeak said:
I always assumed the metal bezels on these phones was powder-coated aluminum, which is pretty tough. Anyone know what is actually is?
Click to expand...
Click to collapse
I believe they are painted plastic but I might be wrong.
I've said before that this is one of the few annoyances I have with the build quality of this phone. The Z3 doesn't have the front and back plastic bezels as the metal frame attaches directly to the front and back glass. I don't mind the transparent plastic on the sides of the Z3C but I don't like that they needed to use plastic front and back bezels.
To answer the OP's question, i also have light scuffs and small chips on the front plastic bezel of my Z3C but the back is near perfect at the moment. If I'd have known the build quality in these areas was lacking I'd have waited until I had a case before i used it but it's too late now.
I've decided to return the phone for repair (hopefully under warranty) and have ordered several cases (I usually do this once I am satisfied that the phone is a keeper). Will keep you posted.
So I dropped my phone and it landed on the top right edge of the protective case, cracking it. Phone worked fine, so I assumed the case did its job and carried on. It wasn't until I went to watch a video that I realized the top speaker was now ruined.
Repair places wanted an obscene amount of money, but one recommended I just warranty the phone. Has anyone done this? I'm on Verizon and I don't know if they'll work it out.
One of the speakers on my N6 stopped working and had some other issues. Sent defective phone to Motorola and received a new N6 within 10 days.
if a device is broken, not by you or anyone, then most places will replace it by a certain amount of time. if a phone is broken by you, like a drop, thdn itz not covered by the warrenty, and youd have to pay to fix it.
You should pay you did it
Don't say you dropped it, then it would be under warranty... Otherwise pay.
https://drive.google.com/open?id=0B5K0hZRXSQVDLWxOTXVzT1R3eW8
Looks like the screen is separating from the inside???
I got this back in December as a replacement through Sprint for a bad camera. Not too long after I got it I noticed what I thought was a bubble under my screen protector in the top right. Eventually it got bigger to what it is now. Took my screen protector off to replace it to find out that it's actually under the glass. It appears some dust has gotten in too. I haven't dropped it or done anything to it that I'm aware of. Sprint wants me to take it to a repair center. Nearest one is 143 miles away. Grr! Any thoughts as to what this is? Could I have damaged it somehow to cause this? There aren't any scratches or dents on it anywhere!
Yes, this is because you've dropped your phone. This will keep growing bigger and dust stars collecting inside slowly. I had same issue on my N5 and had to replace screen.
navin_bvr said:
Yes, this is because you've dropped your phone. This will keep growing bigger and dust stars collecting inside slowly. I had same issue on my N5 and had to replace screen.
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Click to collapse
From what I've gathered and after chatting with Sprint in their forum they're likely going to say I did the damage but I have no idea when/how. They want to talk to me over the phone to discuss options so I'm expecting a call sometime this afternoon. Pretty much the only thing I'll do is if they'll send me a replacement and I'll send them mine back. If they determine it's not my fault great. If it is then I'll just pay the $200 insurance deductible. If they won't do that then I'll probably just pay the $200 insurance claim and get a replacement. Unfortunately I don't have an extra phone to just send them this one to inspect and am not driving 300 miles round trip to have someone look at it.