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Light and Compass Sensors Issue after 4.4.4

Hi,
I am encountering the light and compass Sensors not working after 4.4.4 update on my Z1.
I have checked the service menu and it shown no value to both the sensors... Need help to solve this... I am rooted btw..

Yes! I have had this problem for a few months now, but no-one on this forum seems to be experiencing this so I thought it might just be my phone.
The light sensor issue for me is intermittent, if I restart the phone then it would be fine for a day or two before it stops working.
The compass however simply does not register, the service menu shows no value for it and in Google Maps the arrow is always pointed North.

Calibrate accelerometer and/or gyroscope

Hi!
I am facing problems with the orientation sensors (accelerometer and/or gyroscope), because installing several applications to test them (or use games), it is clearly observable, that they are a bit off (with enough to be disturbing when required). For example, games or tests that simulate a ball, and my phone is laying on a horizontal table, the ball rolls quickly to the edge of screen. This happens as well with the built-in tests in the "service menu" of the phone, for accelerometer and gyroscope also.
Do you have any suggestions how could I calibrate these sensors globally (for every app)?
Thanks.

Info
vetko said:
Hi!
I am facing problems with the orientation sensors (accelerometer and/or gyroscope), because installing several applications to test them (or use games), it is clearly observable, that they are a bit off (with enough to be disturbing when required). For example, games or tests that simulate a ball, and my phone is laying on a horizontal table, the ball rolls quickly to the edge of screen. This happens as well with the built-in tests in the "service menu" of the phone, for accelerometer and gyroscope also.
Do you have any suggestions how could I calibrate these sensors globally (for every app)?
Thanks.
Click to expand...
Click to collapse
factory Reset ur phone and then use PC companion app to Repair Firmware...
this can wipe current data and install fresh firmware on ur device
:good:

Hi,
I have the same problem. Only the x axis of the accelerometer seems to be affected : it show a value around 1 instead of 0 while the phone is sitting flat. Y and Z display normal values.
All the software solutions I have tried have had no effect at all... It seems the built-in test reads raw data from the accelerometer. It is hard to imagine how this can be a hardware problem though...
Anyway, in my case I believe a software fix (x=x-1) would do the trick but I have no idea how to do such a thing ! Any help ?
@vekto : Have you solved the issue by any chance ?

Would anyone care to try the accelerometer tests and post their results ?
Typing *#*#7378423#*#* will get you on the service menu. The two significant tests are "accelerometer" and "gyroscope".
I'd post some screenshots myself but I'm not allowed yet...

I'm having the same problem now. It seems one axis is affected. Haven't found a way around so far. This is sad because it affects the images taken with Google Camera Sphere mode. The images are badly aligned together with glitches in between. My phone wasn't like this before.

Either a SW fault - might be able to calibrate with GPS Status & Toolbox app, for example - or a FW fault - and reflashing ROM might help (highly unlikely) - or HW fault - the sensor has moved on the board (which is a bad sign anyway, might be on the way to disconnecting itself).

I sent mine to Xperia Care and got it back with the accelerator fixed. Still unclear if it's a HW problem...
It came back with a white spot on the screen (near the power button) though... so I sent it back again

I'm also having issues with the gyroscope. Installed Bubble app to calibrate the gyro. It showed the gyro was of a couple of degrees. Unfortunately the bubble app calibration doesn't work in a game like Need for Speed. It's very difiicult to achieve good times in the game right now since I have to hold it tilted to the left to go straight ahead.
So if anyone has a fix or workaround... Please do post.

Same problem, Seems after factory reset whith wipe dalvik cache.

any solution?

02nd March 2017, my autorotate has completely stopped working, restart, safe-deposit and reset do not fix. Diagnostics show Gyroscope Light Sensor and accelerometer failed testing, 3 years of same issue, surely there must be a fix that works by now?? ( please note, " turning it off and on again " does not fix it )
Helps Please

I have the same issue. Since last week, gyro, accelerometer, light and proximity sensors stop working. I've tried reflashing stock ROM without success. I have not warranty (almost 3 years old), so I even try to disassemble , disconnect an reconnect every flex (I don't know exactly were the sensors are located on the board). After that I get almost 8 hours of fully functionally sensors and then, they stop working again, so I'm almost sure it's a hardware issue.

Same problem for 3 years
I'm just now getting around to doing something about this. As my power button stopped working I can't post requested screenshot without going to the pc. I have been shopping new (fall 2018) phones after having the Z3+ since release. In my research I'm finding the phone still is better than Samsung, LG, and the pixel3 for me because the 3.5mm phone jack is mandatory for me using my device with an i-rig midi requiring both that port and the USB at the same time. I'm going to do everything I can to keep using this phone till it falls to dust. It's one of 4 Sony I've bought since the day Z1 came out of t-mo. I look forward to testing solutions. :good:

Some time after my post, I bought a new jack/proximity sensor flex and replace it. This solved the issue, but weeks later, the bottom portion of the touch screen becomes unresponsive. May be I have done something wrong... may be programmed obsolescence...

Hi I'm facing a problem of my gyroscope I don't know which one is not working a gyroscope or accelerometer. My gyroscope is so delay when I play pubg mobile and I can't also calibrate my Gsensor it always says FAIL but I put in a perfect flat surface please please please help me with this problems

proximity sensor not working?

Hi All,
My proximity sensor isn't triggering during calls (Possilbly at all?) causing me to accidentally put people on hold.
(very annoying! at least make a tone so I know I hit the button)
Is there a switch for that?
What's weird is that I don't see a HW test for the proximity sensor in the diagnostics screen (tapping on kernel version)
Edit -> settings -> system apps -> phone -> incoming call settings -> proximity sensor is ON.
Can someone whose proximity sensor is working download a sensors test app like https://play.google.com/store/apps/details?id=com.wered.sensorsmultitool&hl=en
and tell me if that detects your proximity sensor distance correctly? (or whatever app you want, just tell me which one).
- Frank

Go to Settings - About phone and tap 5 times on Kernel tab. You will get into test menu. There you can to test and calibrate proximity sensor.

sergmarin said:
Go to Settings - About phone and tap 5 times on Kernel tab. You will get into test menu. There you can to test and calibrate proximity sensor.
Click to expand...
Click to collapse
I don't see it. What is the test called?
What Rom are you running? I'm on 8.0.10.0

See pictures below. Test menu works on any firmware.

sergmarin said:
See pictures below. Test menu works on any firmware.
Click to expand...
Click to collapse
Well,that's damned odd.
My proximity sensor item is missing.
https://drive.google.com/open?id=0B6qmkujf4DlWVVFWVXBxTkJoRTA

xx

ChodTheWacko said:
Well,that's damned odd.
My proximity sensor item is missing.
https://drive.google.com/open?id=0B6qmkujf4DlWVVFWVXBxTkJoRTA
Click to expand...
Click to collapse
Just looked at mine and I have prox sensor as number 9. Sounds like you may need to flash an updated build.

I updated to developer rom and proximity appeared and was working.
I then re-updated to stable rom (8.0.12.0 i.e latest) and it dissapeared again!

ChodTheWacko said:
I updated to developer rom and proximity appeared and was working.
I then re-updated to stable rom (8.0.12.0 i.e latest) and it dissapeared again!
Click to expand...
Click to collapse
You already have the answer you're looking for. Guess the sensor is broken in the stable build. In this case, you may have to wait for the next stable release or use an alternate ROM.

ChodTheWacko said:
I updated to developer rom and proximity appeared and was working.
I then re-updated to stable rom (8.0.12.0 i.e latest) and it dissapeared again!
Click to expand...
Click to collapse
Confirm proximity sensor missing in 8.0.12.0
Unfortunately, it is also missing in 8.2.1.0 stable

On Chinese 8.2.3.0 and the settings are missing from the CIT list also ... with that said I don't depend on it anyways lol. Just checking things.

for some thick case the proximity sensors might have problem... need to reboot phone with case on to "register" the case thickness...

hi mi mix fans , I came through lot of applications,proximity sensor tests, procedures, secret codes etc . to get solution for "screen off during call and not on automatically" but i found the real solution in this is .. remove back cover which almost users use . , tpu transparent also and see whether it work during call ..yes,finally got solution. check yourself all test works properly and screen on during call when device is away from ear..if not ?? pls consider to clean sensor ..

Wanted to test it. I can see the test, but not sure how to test it. I still don't.
So I tried to the front microphone test to learn how to use these tests...
But it scared the s**! out of me. It's such a haunting noise! Is that normal?!

I'm on global stable, CIT proximity option doesn't show too. I think my sensor is bugged by my cover since when the device isn't covered the sensor works fine.

jaekry said:
Wanted to test it. I can see the test, but not sure how to test it. I still don't.
So I tried to the front microphone test to learn how to use these tests...
But it scared the s**! out of me. It's such a haunting noise! Is that normal?!
Click to expand...
Click to collapse
Yes, such an annoying noise.

i have same problem i just updated phone after proximity sensor not work why xiaomi not try before update this f*cking fw.

What I observed is after resetting when I tested it I came to know that sensors sensi
What I observed is after resetting when I tested it I came to know that sensors sensitivity distance increase up to an inch but starts dropping again as I move object in front of sensor 8 to 10 times and is reduce to 1 cm finally which is very less if you hold mobile in left hand ear but it works on right hand ear as proximity sensor is placed left of mobiles front side.I think it is a software problem which xiaomi should look in to.Sensor keeps on calibrating till it reduces distance to 1cm from nearly 1 inch that is 3 cms.This is very shameful for xiaomi that after so many years of experience they have not yet resolved this for Mi A1.

My proximity sensor also isn't working. I've tried to do this test we find on kernel tab, but I couldn't test it, it shows no options for me to calibrate or sth. Help me please!!

Same issue here. Phone just turns black, when I am calling people - difficulties to restart the display afterwards. Using Lineageos 16 - no chance to tab the kernel there. Dialing * # * # 64663 # * # * shows no results. Wandering, if this is a hardware or a software issue.

SM-N950F Sensor Issues

My Samsung Galaxy Note8 (SM-N950F) has recently started playing up.
I first discovered that the iris scanner was "Not responding, then I saw that the Auto-brightness also was not working, as well as the manual brightness slider. I tested the rest of the sensors by dialing *#0*# into the dialer, and found that the Accelerometer, Ambient Light Sensor, Gyroscope, Iris scanner, and the Barometer are not getting any data. Everything was working as expected.
In an attempt to fix these issues I first rebooted the device, when that didn't work I cleared the cache partition, that didn't work either so I did a factory reset. That also did not solve the problem, so I flashed some older firmware (July 25 2018) using Odin. That also did not work.
I checked the water damage indicator in the SIM tray slot, however it has not been activated.
Could this be a physical problem? Or is it Software?

User540705538 said:
My Samsung Galaxy Note8 (SM-N950F) has recently started playing up.
I first discovered that the iris scanner was "Not responding, then I saw that the Auto-brightness also was not working, as well as the manual brightness slider. I tested the rest of the sensors by dialing *#0*# into the dialer, and found that the Accelerometer, Ambient Light Sensor, Gyroscope, Iris scanner, and the Barometer are not getting any data. Everything was working as expected.
In an attempt to fix these issues I first rebooted the device, when that didn't work I cleared the cache partition, that didn't work either so I did a factory reset. That also did not solve the problem, so I flashed some older firmware (July 25 2018) using Odin. That also did not work.
I checked the water damage indicator in the SIM tray slot, however it has not been activated.
Could this be a physical problem? Or is it Software?
Click to expand...
Click to collapse
Looks like physical damage.try sending to service centre
Sent from my SM-N950F using Tapatalk

All (almost) sensors stop working

Hi everyone,
Almost all sensors stoped working after few days on my brand new Pixel 5 :
Failing sensors :
- Proximity sensor
- Accelerometer
- Gyroscope
- Compas
And maybe others I don't know of...
Fingerprint & cameras are still working.
I've contacted Google support, and they advise me to clean my screen :-/
I'll try a factory reset today before asking for a replacement unit, but my hope is low...
Anyone facing the same issue ?
Any advise ?
Edit :
After a factory reset : same situation

Same here. Had phone for about ten days. All seemed to work. Then thinks went weird over several days. First thing I noticed when going to hang up a call I was no longer presented with phone dialler screen. During calls phone was also spontaneously switching to handsfree. I suspect this was wall tilt related. Then camera images were in incorrect orientation. Google photos not longer rotating images and so on. Installed a sensor app and it reported gyroscope as missing. Clean booted - no change. Factory Reset and still no change. Arranged for an exchange with Google. While waiting for that to pan out, after about a day the gyroscope has come back to life. Although presently reporting no compass. Doe the P5 have a compass?
Anyhow given it working again now I am wondering if some power saving activity is killing the Gyroscope? Waht was the out come with your sensor failure. Did they recover or did you need to exchange?

logger said:
Doe the P5 have a compass?
Anyhow given it working again now I am wondering if some power saving activity is killing the Gyroscope? Waht was the out come with your sensor failure. Did they recover or did you need to exchange?
Click to expand...
Click to collapse
I tried a random app from the store : Sensor Test with my bad unit and it reported 0 sensor !
I've exchanged my P5 and now the same app reports 30 sensors.
While waiting for the exchange , mine never came back to life : can't rotate, screen stayed on during calls (and auto brightness not working), compass was not working in Maps...
Also on the faulty unit I noticed that the OTA update tooks ages (30 minutes or so, for a ~30MB update). On the new unit, the same uptate took just a normal reboot time.

Thankyou for the update.
While mine has a working gyroscope (at the moment) the proximity sensor is still borked and the screen stays on during calls. I just installed the Sensor Test app and it says I have 16 sensors!

30 for me
Sent from my Pixel 5 using Tapatalk

30 sensors also for me.

Oh my god yes exactly this happened to my phone since yesterday. No auto rotation, no auto brightness, no tap2wake.
I have to send mine back, I hate it. Sensor app does not recognize a single sensor. Factory reset didn't help either
When rebooting like 10 times it changes between 0, 1 and 16 sensors.

I factory reset my phone again and that made it worse. Has gone from 16 to 0 on Sensors Test!
Has lost screen rotation again.

logger said:
I factory reset my phone again and that made it worse. Has gone from 16 to 0 on Sensors Test!
Has lost screen rotation again.
Click to expand...
Click to collapse
At this point, you should contact Google Support and ask for an exchange.
Like my old one, I doubt this is a software issue...
I hope my new one does not have this flaw.... but this definitely hurt my confidence in P5 devices....

Sounds like issue with corrupt persist partition caused by update gone wrong.

dannejanne said:
Sounds like issue with corrupt persist partition caused by update gone wrong.
Click to expand...
Click to collapse
Indeed ! I didn't know about this.
But it seems that the solution is to root the device, and this void the warranty (Google asked me if it was rooted before the exchange).

Weird. It did not happen to mine right after an update, more like 20 days later. Btw Google did not ask me if I rooted the device, which I haven't, but I did unlock the Bootloader for a short period of time to use the android flash tool from Google.
I'm not very familiar with partitions on android but all I can say is that a newly flashed stock firmware from Google itself did not help me

All my sensors work according to that app - it shows 30 sensors every time I launch it - except the proximity sensor sometimes does not actually work right. I was noticing an issue because KinScreen would think my proximity sensor was covered and would turn the screen off because the proximity sensor looked to be covered when it was not, even though the app should have kept the screen on. I downloaded multiple sensor testing apps and the proximity sensor works most of the time but sometimes it does not. Weird. Not sure if I should exchange the phone, I got this with AT&T.

AlEsC said:
At this point, you should contact Google Support and ask for an exchange.
Like my old one, I doubt this is a software issue...
I hope my new one does not have this flaw.... but this definitely hurt my confidence in P5 devices....
Click to expand...
Click to collapse
Took a couple of weeks, but I now have a replacement unit. 30 sensors showing and all working properly now. I took it for granted how reliant these devices are on having sensors working for basic things like the phone to work properly. Glad I found this thread and was able to get it sorted out. thanks for the help.

I had to get a replacement PIxel 5 through AT&T for the broken proximity sensor. This one works fine.

Couple of weeks?
I got a new device within 4 days where 3 days were for shipping

Just out of curiosity, am I the only one Google asked if I have rooted my device before sending it back ?
They asked me 5 questions for the warranty (I live in France/EU btw):
- Has the device been impacted, or is the screen damaged?
- Has the device come into contact with liquid?
- Has the device been in contact with a heat source?
- Has the device been rooted?
- Has the device been repaired by unauthorized personnel?

AlEsC said:
Just out of curiosity, am I the only one Google asked if I have rooted my device before sending it back ?
They asked me 5 questions for the warranty (I live in France/EU btw):
- Has the device been impacted, or is the screen damaged?
- Has the device come into contact with liquid?
- Has the device been in contact with a heat source?
- Has the device been rooted?
- Has the device been repaired by unauthorized personnel?
Click to expand...
Click to collapse
I started an RMA process on their website and no I'm not 100% sure about the other stuff but I'm sure they didn't ask if I was rooted.
Germany

I see where Google announced that a fix in the December update could possibly fix the sensor issue for some. I'm guessing you guys got the update and it didn't work huh.

idk I got a new device in december