Solved - Videos under water - Huawei P20 Pro Questions & Answers

Hi guys,
I'm not sure if this is a known issue but as I did not find any thread about it I just try to explain.
As our lovely P20 pro is/should be waterproof I tried to make some videos under water.
This is absolutely no problem and the results are stunning.
The only "problem" I have is when I start the video outside the water and while recording I put the phone into the water.
As soon as I put the phone into the water the recording ends and it switched automatically to the home screen.
I guess this is because the home button got in touch with the water.
But when I put the phone into the water first and then start the video then it is recording under water and also when I take the phone out of the water it remains recording.
I really appreciate if we could do this vice versa as well - start recording outside water and then dive into water.
Does anyone experience the same issue and come to a fix?
Thx for any feedback!

Underwater videos? You're a braver person than I.

I haven't found a fix myself. It's a shame. Samsung have an option to lock the touchscreen for this exact use.
I have found the P20 Pro is excellent in the water, multiple uses and perfect. Not many phones come out of water unscathed even water resistant ones.

Either brave or stupid......
Sent from my CLT-L29 using Tapatalk

sniper20 said:
Either brave or stupid......
Sent from my CLT-L29 using Tapatalk
Click to expand...
Click to collapse
no risk no fun!

The phone is perfectly capable of going underwater for extended periods of time.
Start the video then submerse, works for me.
Can't control screen underwater but it would work as expected.
---------- Post added at 01:54 AM ---------- Previous post was at 01:20 AM ----------
To the people worried about the phones ability to stay waterproof, unless you've dropped it and cracked something, you are totally safe. I wash my phone under the tap all the time..
Meant to be 30 mins for 1 meter.
I've done all day with 2 - 3 meters.
No problem at all.
My S5 did more but it got some sand in the mic hole, once it was out it was fine.
This is better made in every way.
It is essentially water proof, the OEM has to have restrictions, but they're overkill.

dladz said:
Start the video then submerse, works for me.
Click to expand...
Click to collapse
do you have any special settings activated for this?
On which software version are you?

tranduong said:
do you have any special settings activated for this?
On which software version are you?
Click to expand...
Click to collapse
It's been the same on all versions..
I disable the nav bar and only use the home button..
Besides that it's as yours would be.

Solution:
problem with stopping video recording when submersing into water is caused by the settings of the navigation keys.
Problem exists when I set the navigation to only homebutton.
Once I changed it to use virtual navigation bar or buttons then there is no problem with submersing.
learned something more about this phone today!

tranduong said:
Solution:
problem with stopping video recording when submersing into water is caused by the settings of the navigation keys.
Problem exists when I set the navigation to only homebutton.
Once I changed it to use virtual navigation bar or buttons then there is no problem with submersing.
learned something more about this phone today!
Click to expand...
Click to collapse
Hello, I am having the same issue, but I can not find the options you have mentioned. Are they still available in the latest firmware?

lukasig said:
Hello, I am having the same issue, but I can not find the options you have mentioned. Are they still available in the latest firmware?
Click to expand...
Click to collapse
Settings -> System -> System navigation or simply search for "navigation" in the Settings search bar.

Thank you, I was looking for something similar in the camera app settings.

Related

The method of reproduce the touch screen problem is established. Confirm it!

1.Turn on your display and wake app like the paintsoft.
2.Put your Z1 onto a insulated one, like rubber sheet and your Z1 has to be naked.(without any cases)
3.Wait 30sec or more.
4.Draw a line, and during drawing, touch the side panel. Left side and right side should be touched by two fingers. and cover of microUSB port and sim port should not be touched.
5.About 70-80%, You can reproduce the problem.
The movie is here
http://youtu.be/CeAw17LrdKE
This problem may be caused by bad insulating.
But I don't know this problem is occurred in all Z1s.
This problem of touch panel can be occurred variable timings.
People who playing games or using pattern lock will recognize this problem easily. but difficult for who Not playing games or Not using pattern lock.
This method can detect the potential error of your Z1 it looks no problem.
Please test your Z1. and if the problem is reproduced, you should go to store and make a claim!
and replaced one if you get, please re-test and report here.
router0520 said:
1. Turn on your display and wake app like the paintsoft.
2.Put your Z1 onto a insurated one, like rubber sheet and your Z1 must be naked.(without any cases)
3.Wait 30sec or more.
4.Drow a line, and during drowing, touch the side panel. Side panel should be touched left side and right side by two fingers. and cover of microUSB port and sim port should not be touched.
5.For 70-80%, You can reproduce the problem.
The movie is here
http://youtu.be/CeAw17LrdKE
This plobrem caused by bad insurating.
But I don't know this ploblem is occurred in all Z1s.
Please confirm it.
Click to expand...
Click to collapse
confirmed in my case.. really bad...
router0520 said:
1. Turn on your display and wake app like the paintsoft.
2.Put your Z1 onto a insurated one, like rubber sheet and your Z1 must be naked.(without any cases)
3.Wait 30sec or more.
4.Drow a line, and during drowing, touch the side panel. Side panel should be touched left side and right side by two fingers. and cover of microUSB port and sim port should not be touched.
5.For 70-80%, You can reproduce the problem.
The movie is here
http://youtu.be/CeAw17LrdKE
This plobrem caused by bad insurating.
But I don't know this ploblem is occurred in all Z1s.
Please confirm it.
Click to expand...
Click to collapse
My Z1 also have this problem. After 40seconds i even didn't have to touch this two sides of phone.
For few weeks I never saw that problem on mine so I was not worry about it but today I tested few nice games and I realized that after a minute playing the game (Minimotor or HAWX) the virtual joystick stopping working. I have to retouch the joystick with my hand or take off my hand from the phone. All the time.
My question: this is a Hardware problem?
brapicoco said:
confirmed in my case.. really bad...
Click to expand...
Click to collapse
This ploblem can solve by updating the driver software. like Xperia tabletZ.
Hang in there!
In the next week i will buy this phone when i have enough money.
How often come the problem?
Sent from my Optimus 4X HD using xda premium
eclyptos said:
For few weeks I never saw that problem on mine so I was not worry about it but today I tested few nice games and I realized that after a minute playing the game (Minimotor or HAWX) the virtual joystick stopping working. I have to retouch the joystick with my hand or take off my hand from the phone. All the time.
My question: this is a Hardware problem?
Click to expand...
Click to collapse
I think hardware. but can be solved by software.
The touch panel is too sensitive?
orzech.miron said:
My Z1 also have this problem. After 40seconds i even didn't have to touch this two sides of phone.
Click to expand...
Click to collapse
Yes. Sometime it is occurred without touching side panel.
Already reported a lot in japan.
router0520 said:
I think hardware.
Click to expand...
Click to collapse
This is bad, so the Flagship Device is comming to be a Crap Device.
router0520 said:
..but can be solved by software.
The touch panel is too sensitive?
Click to expand...
Click to collapse
How it's possible the problem of the touch screen is because is too sensitive? I hope there is a solution via software but for there is some lack of insulated between the touch screen and the rest of the phone. That why when you touch the frame the touch respond very badly.
eclyptos said:
This is bad, so the Flagship Device is comming to be a Crap Device.
How it's possible the problem of the touch screen is because is too sensitive? I hope there is a solution via software but for there is some lack of insulated between the touch screen and the rest of the phone. That why when you touch the frame the touch respond very badly.
Click to expand...
Click to collapse
I think the screen react to very few electrostatic.like touching side panel.
so to make less sharp ,It will be ok. perhaps.
Confirm the problem in my device, hopefully a fix can be found, mine ain't so bad I guess cos it happens only when I press the sides
Sent from my C6903 using Tapatalk
Tried this several times on my Z1 (C6903 bought at launch) and i wasnot be able to reproduce this issue. Seems like this issue is only a problem on some devices.
veghov said:
Tried this several times on my Z1 (C6903 bought at launch) and i wasnot be able to reproduce this issue. Seems like this issue is only a problem on some devices.
Click to expand...
Click to collapse
Actually, It is reported that replaced one has this issue too in Japan.
Sony don't recognize this issue yet!
I did a video by myself and I don't get it! Where is the problem? I mean where is the problem causing the touch screen failing to work. The only 1 thing what I am sure is if I leave the phone for 20, 30 seconds the issue show up with my touch screen with or without touch the aluminum frame.
Link: https://www.youtube.com/watch?v=nNV_jat9Z5Y
eclyptos said:
I did a video by myself and I don't get it! Where is the problem? I mean where is the problem causing the touch screen failing to work. The only 1 thing what I am sure is if I leave the phone for 20, 30 seconds the issue show up with my touch screen with or without touch the aluminum frame.
Link: https://www.youtube.com/watch?v=nNV_jat9Z5Y
Click to expand...
Click to collapse
How bad it is ....nnn
router0520 said:
How bad it is ....nnn
Click to expand...
Click to collapse
I really hope that this can be fixed. I think this is a hardware defect. much like with the N7 2013 fiasco
router0520 said:
Yes. Sometime it is occurred without touching side panel.
Already reported a lot in japan.
Click to expand...
Click to collapse
Yes I would like to confirm this as well. I didn't even have to touch the side panel.
nizarnoor said:
Yes I would like to confirm this as well. I didn't even have to touch the side panel.
Click to expand...
Click to collapse
I can attest to this one as well. Issue occurs especially when gaming and prolonged touch on the screen and without even touch the side panel.
brapicoco said:
I can attest to this one as well. Issue occurs especially when gaming and prolonged touch on the screen and without even touch the side panel.
Click to expand...
Click to collapse
Exactly, I think we are close. The problem appear after long or prolonged use with the touch screen.
No issues here, i tested for like 20 minutes and its perfect here
No issues with games, paint or the service test
So maybe the C6906 doesn't have it?
Sent from my C6906 using Tapatalk

Common Issues with Z3C

Please mention all the common issues found in this device (both Hardware and Software level)
So far I have gathered one issue mainly
- The USB/SD Card flap gets loosen or does not properly close.
Some units may have excessive gap between the glass and the frame, either top or bottom.
in_core said:
- The USB/SD Card flap gets loosen or does not properly close.
Click to expand...
Click to collapse
Because of this mine is on the way back to Vodafone [emoji22]
Mine has a dead pixel. But these arent common issues unless a lot of people complain about them tbh.
Servaas said:
Mine has a dead pixel. But these arent common issues unless a lot of people complain about them tbh.
Click to expand...
Click to collapse
Was the dead pixel noticeable from the very first day?
Ive got two things where im not sure if that are real Problems or just a question of settings.
First one is that voice from the other part is not really loud, even on the highest setting, during a phone call.
The other one is the battery time. I dont get such high results like 2 days from the tests on different websites. I only got one day with moderate usage.
in_core said:
Was the dead pixel noticeable from the very first day?
Click to expand...
Click to collapse
No second day, first day I probably didnt notice. Nor do I now to be honest... was hesitating about sending it back but ehh... its so much hassle and like I said I can hardly tell its dead.
I have returned mine to o2 within the initial cooling off period, there's too many problems to risk sorry. I loved the spec and design too
Did you experience any problems or did you just bottle it? I've had mine for a week or so with no problems at all.
qbert456 said:
I have returned mine to o2 within the initial cooling off period, there's too many problems to risk sorry. I loved the spec and design too
Click to expand...
Click to collapse
I'd assume that more than 90% of units have no major issues. The misleading thing is that, in communities like these, people with faulty units are far more represented than people who are satisfied.
Honestly, I didn't really use it,it kept all the plastic films on etc. It's not that I'm not going to get one if it proves reliable more that I'm quite unlucky with phones generally!
I will keep looking in here tho and will likely getting a red/orange one again in a few weeks....
qbert456 said:
Honestly, I didn't really use it,it kept all the plastic films on etc. It's not that I'm not going to get one if it proves reliable more that I'm quite unlucky with phones generally!
I will keep looking in here tho and will likely getting a red/orange one again in a few weeks....
Click to expand...
Click to collapse
I suggest you just get a silicone cover or something, to protect it. A wrist lanyard also helps a lot. And to increase your chance of getting a Z3C from a more recent production batch, you can keep an eye on a web shop and order a Z3C after the stock runs out and is restocked.
Camera Button
Is the Z3c hardware camera button designed to require a fairly lengthy press to activate? I'm guessing that maybe it's a design built in to perhaps avoid accidental pocket presses, but I'm not sure.
Just a quick tap does not activate it on mine, but it works fine with a slightly longer press.
Poojo said:
Is the Z3c hardware camera button designed to require a fairly lengthy press to activate? I'm guessing that maybe it's a design built in to perhaps avoid accidental pocket presses, but I'm not sure.
Just a quick tap does not activate it on mine, but it works fine with a slightly longer press.
Click to expand...
Click to collapse
Mine too, also there seems to be a 2-step press for it, as on a regular camera (half hold down to focus). Half pressing doesn't start it.
Have had to mess with settings to turn off the quick launch which was set to launch and capture as I have so many pics of either a finger or blackness!
---------- Post added at 05:17 PM ---------- Previous post was at 05:12 PM ----------
impact1991 said:
Ive got two things where im not sure if that are real Problems or just a question of settings.
First one is that voice from the other part is not really loud, even on the highest setting, during a phone call.
The other one is the battery time. I dont get such high results like 2 days from the tests on different websites. I only got one day with moderate usage.
Click to expand...
Click to collapse
On mine the sound is pretty loud through the mic, so much so that I thought the loudspeaker was on! Conversely though the actual loudspeaker doesn't seem that loud! Go figure!
For the battery I think you would only get 2 days with the Stamina settings active. I manage to get down to about 25% on a full day of regular usage (in office etc). The Stamina / Ultra stamina modes seem to just disable pretty much everything on the phone. OK if you need to keep it powered on but no good for regular usage. I've ended up turning stamina mode on and then re-enabling Wifi, seems to improve life quite a bit for the times I have been hammering it!
degraaff said:
I'd assume that more than 90% of units have no major issues. The misleading thing is that, in communities like these, people with faulty units are far more represented than people who are satisfied.
Click to expand...
Click to collapse
Always been the case since the Treo days, lol. People will look and see all these problems, but they are random people, that really only for the most part show up here to resolve "issues". While it is a great thing for folks looking for corrections, it does appear bad on the surface if you don't really understand the dynamic at play on boards like these.
---------- Post added at 12:38 PM ---------- Previous post was at 12:37 PM ----------
Poojo said:
Is the Z3c hardware camera button designed to require a fairly lengthy press to activate? I'm guessing that maybe it's a design built in to perhaps avoid accidental pocket presses, but I'm not sure.
Just a quick tap does not activate it on mine, but it works fine with a slightly longer press.
Click to expand...
Click to collapse
Yes. Your button is behaving normally.
I'm currently on my third unit within 7 days. My Internet connection seems to hang about 2 or 3 times a day, and until I try to use the Internet Is don't realise. After then restarting my phone, I get a flood of whatsapps, emails and fb alerts. It's getting really old really quickly,to the point where I just want rid of the phone.
jbhkhc said:
I'm currently on my third unit within 7 days. My Internet connection seems to hang about 2 or 3 times a day, and until I try to use the Internet Is don't realise. After then restarting my phone, I get a flood of whatsapps, emails and fb alerts. It's getting really old really quickly,to the point where I just want rid of the phone.
Click to expand...
Click to collapse
I've only had that once, last Fri however it is a bit weird, here's how mine manifested itself:
- Work most of the day in an office, good wifi connection. Don't use the phone much but see that it is working OK, getting emails, fb updates etc. Can browse the internet via Chrome
- Left the office and try to do a search. Using Google search from the home screen the results showed up very quickly but then when I tried to open any of those links in chrome it would just say no network or something similar. Tried shutting down chrome, clearing cache and data but made no difference.
The weird thing here is that the 4g / mobile data connection WAS working, but the issue was with Chrome.
I'm still stock, not likely to change that but since Chrome is now an intrinsic part of the Xperia build how do you uninstall / reinstall? Or do I end up installing another browser?
Chrome has done this to me on Z3 Compact and a few times on my previous Xperia ZR. Just close the browser from the multi-app right button by flicking it to the side, then try again. If it gets too tedious, install another browser.
Hi, any one have the same issue as me?
My Z3C black out after 2nd week of use then could not power on. Brought to service center and the person claim that it is software issue.. Took back the phone after they reformatted, then after 12hrs use, same problem again.. Then they change 1-1 for me.. but after another week of use, same issue on the 2nd phone!
who have the same issue as me? what should i do next? i cant be bringing the phone in to service center every week..
hello,
I think it's the same pb for me... "Z3 Compact" bought the 28.09.2014. The phone is turned off itself in the middle of the day in my pocket. The battery level was approx. 75% => Black screen, not even light on the charger...:S The Sony support told me to send them with charger and usb cable. I am waiting for news... approx. 10 days...

COR-L29 8.2.0. 131 - Weird touchscreen behavior - Please Advice

Hey everyone,
I recently bought my new Honor Play.
First night I noticed something but didn't have time to investigate it any further.
When my device is laying on the table or bed I can't fully control the screen (top and bottom).
For example:
I want to bring my notification/settings area down and its not reacting (using cut-out, tried full bar ... same result).
Neither is the navigation button (using 1 but tried it with 3 ... same result).
The weird part is that it's happening only if the device is laying directly on something (table/bed/box/etc.).
I assumed that it could be something with gyroscope, but when the phone is horizontal in hands (tested with compass gyroscope 0°) everything is fine.
Ok i guessed it could be a few things, so here is the list of what I already tried:
fingerprint scrolldown notification X
smart & automatic rotation X
unwanted pocket call accept X
different notification bar settings X
different navigation bar settings X
different themes (original x usermade) X
different screen settings (FHD+/ HD+; small/medium/big text and view mode)
-
everything with/without protective case (product ID : 51992528)
I noticed it the first night (sunday) and since then i received two or three updates and it's still the same. Now I'm a bit worried it can be a HW thing.
OR
Could it be from a protective glass ? On second thought I dont think it is when its OK when not laying on smthing...
Thanks everyone for advice!
Have you removed the screen protector to verify that? I would advise you reset the phone after that. Don't forget to backup your data.
Is it one of those glove mode or pocket mode things?
pja1985430 said:
Have you removed the screen protector to verify that?
Click to expand...
Click to collapse
No I did not. I will when I buy a new one.
pja1985430 said:
I would advise you reset the phone after that. Don't forget to backup your data.
Click to expand...
Click to collapse
I'll try.
_a! said:
Is it one of those glove mode or pocket mode things?
Click to expand...
Click to collapse
Tried both. No effect.
Anybody with Honor Play who can try it?
I'm wondering if it's just me.
Sounds like a poor grounding of the display digitalizer. I’m afraid it’s a hardware defect. Mine has no problem detecting fingers when it’s on a table.
ByoBcz said:
Anybody with Honor Play who can try it?
I'm wondering if it's just me.
Click to expand...
Click to collapse
I can't reproduce your problem with my Honor Play. It's in a case, no screen protector though. It acts exactly the same whether it's lying down on a table or I'm holding it.
I have the same thing, bought a 15€ screen protector so I ain't peeling this off..
Gotta take a look from the settings. Will update on it soon.
Me too I am having this weird touch behavior and I don't know whether it's a hardware issue or a software one

Nubia red magic 3 trigger bug

I'm experiencing that while playing pubg trigger suddenly stop working in between the game in latest update. Although when I open the trigger button option and save it. It starts working again but you know it's buggy. No updates from Nubia regarding this issue.
For me it's the same here!
ZTE never again..
ZivasJR said:
For me it's the same here!
ZTE never again..
Click to expand...
Click to collapse
Can we expect any updates from Nubia regarding this
Triggers working fine on rm3s latest FW.
Trigger is working fine for my phone, no issue.
The only time when it is not responding (sometimes) is that when I launched the Whatsapp via the redmagic interface (slide from right to left) then I have to restart the redmagic switch to make it works again.
I am a sorry customer of this brand! I will never buy another mobile phone of this brand.
ZivasJR said:
I am a sorry customer of this brand! I will never buy another mobile phone of this brand.
Click to expand...
Click to collapse
Can you elaborate on the issues you are seeing?
The right trigger (R1) when in play he touch alone.
When someone calls me, the screen goes black and I can't answer the calls.
This system is full of untoward bugs!
This is a shame for a large company that wants to compete in the marketplace.
---------- Post added at 12:39 PM ---------- Previous post was at 12:38 PM ----------
SavageCat-TX said:
Can you elaborate on the issues you are seeing?
Click to expand...
Click to collapse
The right trigger (R1) when in play he touch alone.
When someone calls me, the screen goes black and I can't answer the calls.
This system is full of untoward bugs!
This is a shame for a large company that wants to compete in the marketplace.
Yikes. I bought this on Friday and I play PUBG (main reason for buying this phone actually) and I frequently get phones during game play. Really nervous about this phone. I’m hoping that the phone is mostly good. You don’t usually hear the good points nearly as often or as loudly as the negatives. You should hear me witch about the ROG2 and it’s lack of VoLTE. lol
I'm selling this phone for 400€ ... I wanna buy ROG2
IndirajithVJ said:
I'm experiencing that while playing pubg trigger suddenly stop working in between the game in latest update. Although when I open the trigger button option and save it. It starts working again but you know it's buggy. No updates from Nubia regarding this issue.
Click to expand...
Click to collapse
SOULTION FOUND 100% WORKING TESTED THANK ME LATER
NOT A SOFTWARE ISSUE
A TECHNICAL CONSTRUCTION FAULT
as mentioned before by someone, the touch issue comes with charge collection over the back of the phone steel case as we continue to move fingers.
this can be fixed by opening the phone by yourself YES YOU HAVE TO OPEN IT
refer to JERRY RIG EVERYTHING YOUTUBE VIDEO how to open RED MAGIC 3
https://www.youtube.com/watch?v=JiS24PRIq-A
bottom 2 screws open em, then apply pressure nera voulme buttons to separate the back case from main frame+display. there is no glue so chill its really easy no heatgun required.
NOW DISCONNECT THE 2 RIBBON CABLES FOLLOW JERRY RIGs instructions
NOW THE REPAIR PART
SO the issue is caused by the aluminium foli covering the bus moving from right trigger to central bus connection on the back cover.
it shot circuits with the cover near the touch button and collects charge slowly and randomly deposits it via induction interfering wiht the signals travelling in the bus randomly.
if you see the bus coming from left trigger has no such aluminium foil covering it
CHECK THE LEFT TRIGGER IT HAS NO BUS.
SIMPLE JUST REMOVE THE FOIL COVERING THE BUS carefully starting from left then moving towards right trigger and when it reaches the trigger there are a few thin end tags of the foil which surrounds the touch shouder button. use a soft pin to clear the area with ease.
THATS IT
CONNECT BACK 2 BUS
PUT THE main frame mother board PHONE BACK IN ITS CASE
TIGHTEN THE SCREWS AT BOTTOM
restart phone for proper Finger print working
and now you can focus and work on that KD and Conqueror ....
WINNER WINNER CHICKEN DINNER add me
SOLUTION FOUND BY ME
KINDLY SHARE THIS MANY PEOPLE MIGHT NEED THIS HELP
i found this solution many months ago but govt had shut down internet completely for 8 months here so finally 2g working. IMAGINE 8 months no nothing at all.
HUMANITY COMES FIRST before blind nationalism (free kashmir from opression)
Crossed almost a year.
:crying: No updates from Nubia and their tech team.
Guys this is seriously disgusting ... touch issue not resolved...
I don't know what todo with this device further...
Nubia means No updates
IndirajithVJ said:
:crying: No updates from Nubia and their tech team.
Guys this is seriously disgusting ... touch issue not resolved...
I don't know what todo with this device further...
Nubia means No updates
Click to expand...
Click to collapse
use cn rom much better and freeze bloatware cn apps
Hi! I had the same problem with right trigger. I have tried that fix removing aluminium tape. This doesn't help! It cause another problem. Now, when I do a little more pressure touch to screen it will activate that trigger. (Like using 3d iphone touch)... For me, I have found solution... The problem with right trigger was in faulty headphones... It sound crazy. However, believe me... Just try to change your headphones. Thanks me later

Always on Display Issue

Is anyone else having an issue with the always on display? Not a big deal but occasionally the AOD goes off and the tap to wake function doesn't work. Unlocking/locking the phone fixes it but it reoccurs again randomly through the day.
andrewd71 said:
Is anyone else having an issue with the always on display? Not a big deal but occasionally the AOD goes off and the tap to wake function doesn't work. Unlocking/locking the phone fixes it but it reoccurs again randomly through the day.
Click to expand...
Click to collapse
I was having the same issue when I had the edge notification app installed that makes the screen light up around the camera when you get a notification.
Uninstalled and no issues since
Tap to wake not working for me
Not sure if this is connected but in addition to the always on display/tap to wake issue when I'm in a phone call the screen will stay off even when I move the phone from my ear to hang up, see the keypad etc. Again I have to use the power button to wake the screen. A problem with the proximity sensor perhaps?
andrewd71 said:
Not sure if this is connected but in addition to the always on display/tap to wake issue when I'm in a phone call the screen will stay off even when I move the phone from my ear to hang up, see the keypad etc. Again I have to use the power button to wake the screen. A problem with the proximity sensor perhaps?
Click to expand...
Click to collapse
Do you have any notification or edge lighting apps installed?
Mdizzle1 said:
Do you have any notification or edge lighting apps installed?
Click to expand...
Click to collapse
No, I've not installed any apps like that.
I am having both the issue with always on display and the screen staying off during a call even when it's not up to my face. I don't have any edge display app installed. They happened right out of the box. Glad it's not just me.
czm said:
I am having both the issue with always on display and the screen staying off during a call even when it's not up to my face. I don't have any edge display app installed. They happened right out of the box. Glad it's not just me.
Click to expand...
Click to collapse
This is an odd one - are you using a case? I just had a case through the post this morning and now using the phone with the case the issues have stopped! I'll keep checking through the day but as of now all is good.
andrewd71 said:
This is an odd one - are you using a case? I just had a case through the post this morning and now using the phone with the case the issues have stopped! I'll keep checking through the day but as of now all is good.
Click to expand...
Click to collapse
Not using a case. It's sporadic. Tap to wake works fine for a while and then stops. The issue during calls is constant. Not major issues just niggles.
Not noticed any bugs with ambient display, but it has used 20 percent battery in 21hrs.
Seems a bit high to me, have just turned it off, not worth a 5th of my battery.
czm said:
I am having both the issue with always on display and the screen staying off during a call even when it's not up to my face. I don't have any edge display app installed. They happened right out of the box. Glad it's not just me.
Click to expand...
Click to collapse
Yeah I'm having both issues happen RANDOMLY as well. I'm HOPING Google will put out a fix for these two issues very soon.
Tried working with Google's Tech Support Team via chat earlier on the AOD issue. Tried a few things like clearing the cache of the launcher & restarting in Safe Mode then back to Normal Mode, and it seems to be doing it less but then it just did it again for a short time like an hour ago.
Using a case, no edge stuff, and also using Nova Launcher (though it happened in Pixel Launcher as well).
If anyone finds a fix for this, I would appreciate it too!
RockStar2005 said:
Yeah I'm having both issues happen RANDOMLY as well. I'm HOPING Google will put out a fix for these two issues very soon.
Tried working with Google's Tech Support Team via chat earlier on the AOD issue. Tried a few things like clearing the cache of the launcher & restarting in Safe Mode then back to Normal Mode, and it seems to be doing it less but then it just did it again for a short time like an hour ago.
Using a case, no edge stuff, and also using Nova Launcher (though it happened in Pixel Launcher as well).
If anyone finds a fix for this, I would appreciate it too!
Click to expand...
Click to collapse
Mine is fine for a while them randomly the tap-to-wake won't respond. I had also hoped that the OTA would have addressed, but maybe it is affecting far fewer users than other bugs.
czm said:
Mine is fine for a while them randomly the tap-to-wake won't respond. I had also hoped that the OTA would have addressed, but maybe it is affecting far fewer users than other bugs.
Click to expand...
Click to collapse
Yeah. Seems like more and more people are noticing and like me reporting these various issues to Google. So hopefully the next batch will include fixes for all this stuff.
I have same two problem with AOD, touch to wake up and screen off/on when calling.
DOMIN_ said:
I have same two problem with AOD, touch to wake up and screen off/on when calling.
Click to expand...
Click to collapse
I recommend you guys report these issues to Google so to increase the odds of them coming up with an OTA sooner than later. You can call them or chat with them via this link (as I did). Just scroll down to the bottom and choose your contact preference.
RockStar2005 said:
I recommend you guys report these issues to Google so to increase the odds of them coming up with an OTA sooner than later. You can call them or chat with them via this link (as I did). Just scroll down to the bottom and choose your contact preference.
Click to expand...
Click to collapse
On the pixel support forum they also recommend you report it via settings>about phone>send feedback about device. I think this way it also easily picks up the log files.
I believe the answer to all of your questions lies in a faulty proximity sensor. I was driving myself nuts with all of these issues exactly, and no app was the culprit because I factory reset and still had the issue. I'm going to post a link to a Reddit thread that I found that confirmed my suspicions. on Wednesday of this week I went back to Verizon and traded the phone in and now I have received a phone that works 100% as expected.
Reddit thread.
Good luck all, hope this helps.
czm said:
On the pixel support forum they also recommend you report it via settings>about phone>send feedback about device. I think this way it also easily picks up the log files.
Click to expand...
Click to collapse
Yeah I got an e-mail from the support guy to do that as well after he'd ask that I send a bug report. Just did it regarding AOD not staying on all the time and also.............I noticed that Hold for Me doesn't ALWAYS come up when calling businesses. Two examples include T-Mobile Customer Service & a local major hospital in Chicago. In most cases though, it does. Just an FYI. Not sure if this is something that they will fix, but I think it should come up all the time, or AT LEAST when you're calling an established business of ANY kind.
---------- Post added at 05:30 PM ---------- Previous post was at 05:26 PM ----------
Morpherios said:
I believe the answer to all of your questions lies in a faulty proximity sensor. I was driving myself nuts with all of these issues exactly, and no app was the culprit because I factory reset and still had the issue. I'm going to post a link to a Reddit thread that I found that confirmed my suspicions. on Wednesday of this week I went back to Verizon and traded the phone in and now I have received a phone that works 100% as expected.
Reddit thread.
Good luck all, hope this helps.
Click to expand...
Click to collapse
Very interesting!
I REALLY don't want to send mine back because I've spent so much time setting it up already (and my sister's too lol). I did some changes in the settings so I'll just cross my fingers and hope it works right.
Is there a way to recalibrate the proximity sensor?
RockStar2005 said:
Yeah I got an e-mail from the support guy to do that as well after he'd ask that I send a bug report. Just did it regarding AOD not staying on all the time and also.............I noticed that Hold for Me doesn't ALWAYS come up when calling businesses. Two examples include T-Mobile Customer Service & a local major hospital in Chicago. In most cases though, it does. Just an FYI. Not sure if this is something that they will fix, but I think it should come up all the time, or AT LEAST when you're calling an established business of ANY kind.
---------- Post added at 05:30 PM ---------- Previous post was at 05:26 PM ----------
Very interesting!
I REALLY don't want to send mine back because I've spent so much time setting it up already (and my sister's too lol). I did some changes in the settings so I'll just cross my fingers and hope it works right.
Is there a way to recalibrate the proximity sensor?
Click to expand...
Click to collapse
I don't believe it's a calibration issue. The way mine worked (or didn't as the case may be) was sporadic and seemed to almost be as if the sensor or module was loose? Inside the housing. Quite literally, jostling it around would make it work sometimes. Furthermore, if you download the app in that reddit thread, the proximity sensor tester Link Here, you can sort of gauge yourself if it's actually occurring. With mine, sometimes it would work by swiping my hand over the sensor, the color would change. Other times, the color stayed the same, and as the video showed ,I could put pressure on where the sensor was and change the color. But if it wasn't working, jostling the phone around would sometimes make it work and the color would change.
Additionally in the advanced test in that app, it is supposed to tell you how far away from the sensor an object is. On my (nonworking) phone, that number for distance would be pegged at 0 regardless of how far away my hand was. However if I put pressure on the sensor, it would jump to like 5 cm.
See if your phone is doing these things. If so, I would recommend you get it replaced, as it likely will not work properly otherwise. Verizon deemed this a hardware issue when I swapped phones. Also note that I factory reset twice, and one of those times I imported literally nothing when setting it up. So it wasn't a settings or app issue. I do believe there's a rash of faulty proximity sensors going on here.
Morpherios said:
I don't believe it's a calibration issue. The way mine worked (or didn't as the case may be) was sporadic and seemed to almost be as if the sensor or module was loose? Inside the housing. Quite literally, jostling it around would make it work sometimes. Furthermore, if you download the app in that reddit thread, the proximity sensor tester Link Here, you can sort of gauge yourself if it's actually occurring. With mine, sometimes it would work by swiping my hand over the sensor, the color would change. Other times, the color stayed the same, and as the video showed ,I could put pressure on where the sensor was and change the color. But if it wasn't working, jostling the phone around would sometimes make it work and the color would change.
Additionally in the advanced test in that app, it is supposed to tell you how far away from the sensor an object is. On my (nonworking) phone, that number for distance would be pegged at 0 regardless of how far away my hand was. However if I put pressure on the sensor, it would jump to like 5 cm.
See if your phone is doing these things. If so, I would recommend you get it replaced, as it likely will not work properly otherwise. Verizon deemed this a hardware issue when I swapped phones. Also note that I factory reset twice, and one of those times I imported literally nothing when setting it up. So it wasn't a settings or app issue. I do believe there's a rash of faulty proximity sensors going on here.
Click to expand...
Click to collapse
Hey Morpherios,
Ok.............downloaded that app and tried it out several times. It passed some of the time, but then I'd try it again a few minutes later and it would fail on both tests. Ughh!!
You think even though it passed a few times I still need to replace it?

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