Database Develop

Getting a better look at this multitouch issue, with some good ol' community feedback

Hey guys,
Thought I'd post this here and keep you guys updated on further developments.
I live in the Netherlands and bought a 32GB version at Dixons at the 13th of November 2012
I had found the touchscreen a bit unresponsive sometimes in the past.
But couldn't really find out why it was acting up. I finally isolated the issue.
It is exactly the same as this guys vid:
(Thanks for the vid injahnet)
Together with a little backlight bleeding, I decided to send for repair.
(The problem persisted after a factory reset, no other apps were open when testing.)
I went back to Dixons and showed the problem to the Dixons dude.
He acknowledged there was an issue and sent it for repairs or replacement.
Due to the holidays this can take some time. Maybe even next year
I was about to open my tablet for a look inside one of these days, boy am I glad I didn't do that yet
Anyway to get a good view on this issue globally, are there more people that have the same issue?
You could go to: Settings > Developer options > and then under "Input" you can enable Show touches. and try to to the same procedure as in the vid. (Thanks Peterk-1)
Or you could test with MultiTouchTester like Injahnet.
The weird thing is, my dad's N7 16GB does the same.
Update 17-12-2012: Please do not test while plugged in as the device will be grounded and the issue will not occur. (Thanks dad)
Feedback is really appreciated!
Please vote in the poll above!
Cheers,
Daan

I have zero problems with multitouch while using my Nexus 7. Working just fine, but you must disable any apps which interfere with gestures or it'll steal events.
Can't say I've ever used multitouch with the N7 laying on a random object however.
But sure, send it in for repair......... I'll keep using mine.

If anyone thinks they have multi touch problems then loading an app isn't required. Just go into Developer Options and under Input you have two options to display touch and track detail.

peterk-1 said:
If anyone thinks they have multi touch problems then loading an app isn't required. Just go into Developer Options and under Input you have two options to display touch and track detail.
Click to expand...
Click to collapse
Nice one. I'll add that.
khaytsus said:
I have zero problems with multitouch while using my Nexus 7. Working just fine, but you must disable any apps which interfere with gestures or it'll steal events.
Can't say I've ever used multitouch with the N7 laying on a random object however.
But sure, send it in for repair......... I'll keep using mine.
Click to expand...
Click to collapse
I've done a factory reset before I tested No apps are open except MultiTouchTester
It's in for repairs

Well... Over 200 views. And only 4 votes, which includes mine
Community feedback is failing hard.
Anyway, I'll keep you guys posted on the repaired Nexus.
At the moment of writing we know that three people are having this issue.
I know someone else with a nexus I'll check if he has the issue too.
Cheers,
Daan

Yes, i have this problem. And only while device is laying on the table.

Wow, this is bizarre, thanks for pointing it out. I can confirm it happens when it's laying on my pillow, and doesn't when I'm holding it.

Thanks for the vote guys.
By the way, it seems obvious that the Nexus should not be plugged in while testing.
However I cannot test this 'cause mine is at the shop
Would anyone be willing to test?
I'll add that in the original post (+ a mention of your name and a thank you of course))
Cheers,
Daan

Mine was unplugged while testing.
Sent from my Nexus 7 using Tapatalk 2

if the two touch-points got the same X or Y coordinate my nex7 does only detect one of them. i don't think this is an issue.

herrrevo said:
if the two touch-points got the same X or Y coordinate my nex7 does only detect one of them. i don't think this is an issue.
Click to expand...
Click to collapse
However, zooming in Google maps for example will become quite difficult

Anyone try and see if taping the ground pin on the wifi antenna fixes the issue? This seams like a grounding problem.

ionstorm66 said:
Anyone try and see if taping the ground pin on the wifi antenna fixes the issue? This seams like a grounding problem.
Click to expand...
Click to collapse
Exactly! I was also thinking of this.
Do people who have this issue also have the flickering issue!?

ecoviws buttress
Just an FYI, I installed CM 10.1 with Trinty Seven. Now I get 10 touches on pretty much any surface.

I don't have a multitouch issue, but I do have an entire band on my screen which has stopped responding to touch at times. It all started when I let my tab shut down due to low battery. Initially, the Nexus 7 neither charged (when put on charging, obviously), nor did it boot up. After trying for several hours, somehow it started charging. And since then, sometimes certain areas of my touchscreen become unresponsive to touch. Since the band which is unresponsive is towards the upper part of the screen, using notifications becomes completely impossible. It keeps 'snapping back up' when I try to pull it down, cos while I am pulling it down, the notification tray encounters an unresponsive area, so it just goes back up. Called up Google and they will be sending a replacement device. All I am afraid about is that I have an 8gb version, and they would be sending an 8gb as well, so I hope it isn't refurbished or something, as Asus has stopped making the 8gig model.

I'm having an issue where the screen, ( mostly in a webpage or document,) starts moving up and down and zooming in and out without my input.
Sent from my Nexus 7 using xda app-developers app

Just tested this out and yes, my device is doing it too. Interesting. No other issues like screen flicker (except the auto brightness bug in 4.2). My n7 is c9O

DaanJordaan said:
Well... Over 200 views. And only 4 votes, which includes mine
Community feedback is failing hard.
Anyway, I'll keep you guys posted on the repaired Nexus.
At the moment of writing we know that three people are having this issue.
I know someone else with a nexus I'll check if he has the issue too.
Cheers,
Daan
Click to expand...
Click to collapse
community feedback is not failing hard, more like you're just starting a new thread without bothering to search if issue/topic already exist.
this isn't new and there is no fix, that is just how the touchscreen function. the N7 isn't the only device to have this.

dilldoe said:
community feedback is not failing hard, more like you're just starting a new thread without bothering to search if issue/topic already exist.
this isn't new and there is no fix, that is just how the touchscreen function. the N7 isn't the only device to have this.
Click to expand...
Click to collapse
Don't feed the trolls!
Must... not... feed... aaargh....
You are kinda missing the point of this thread.
It is to see how many people have this issue.
There is no thread capturing that in an easy way unless you want to count every post.
Now please tell your brain to start functioning again and leave this thread alone if you have nothing to add.

Asus Google Nexus 7 32GB touch death zone
Hi DaanJordaan,
Found out that my brand new N7 seems to have a similar "no touch zone" issue; an area the size of my little finger on the left lower part of my screen does not seem to react to touch! It interferes with typing the keyboard in portrait mode (no keyboard problems in up-side-down portrait mode).
When I use the Easylabs Multi Touch test I can see the dot changing color when I move over this area, doesn't happen anywhere else on the screen..
Using the developer tools (turning on the two options that allows to show touch/leave a trail of touch) it becomes even more clear that this area does not react to touch! I can "paint" lines around the "no touch zone" (it actually splits into 2 touch areas using one finger around the "death spot"), and the "no touch zone" reveals itself by not showing any trail/history line of touch..
Oh yes, and it does not matter if I lay the N7 on the table, or hold it in my hand, the issue is always there.
Therefore I returned the N7 back to the MediaMarkt, and they will send it in for repairs...
I've got a bad feeling about this | - )
I am curious to hear about experiences with your N7, once you have it back!
I'll report mine here, in three weeks or so (that's the outlook...).
Cheers!
NeverMind

Common Issues with Z3C

Please mention all the common issues found in this device (both Hardware and Software level)
So far I have gathered one issue mainly
- The USB/SD Card flap gets loosen or does not properly close.

Some units may have excessive gap between the glass and the frame, either top or bottom.

in_core said:
- The USB/SD Card flap gets loosen or does not properly close.
Click to expand...
Click to collapse
Because of this mine is on the way back to Vodafone [emoji22]

Mine has a dead pixel. But these arent common issues unless a lot of people complain about them tbh.

Servaas said:
Mine has a dead pixel. But these arent common issues unless a lot of people complain about them tbh.
Click to expand...
Click to collapse
Was the dead pixel noticeable from the very first day?

Ive got two things where im not sure if that are real Problems or just a question of settings.
First one is that voice from the other part is not really loud, even on the highest setting, during a phone call.
The other one is the battery time. I dont get such high results like 2 days from the tests on different websites. I only got one day with moderate usage.

in_core said:
Was the dead pixel noticeable from the very first day?
Click to expand...
Click to collapse
No second day, first day I probably didnt notice. Nor do I now to be honest... was hesitating about sending it back but ehh... its so much hassle and like I said I can hardly tell its dead.

I have returned mine to o2 within the initial cooling off period, there's too many problems to risk sorry. I loved the spec and design too

Did you experience any problems or did you just bottle it? I've had mine for a week or so with no problems at all.

qbert456 said:
I have returned mine to o2 within the initial cooling off period, there's too many problems to risk sorry. I loved the spec and design too
Click to expand...
Click to collapse
I'd assume that more than 90% of units have no major issues. The misleading thing is that, in communities like these, people with faulty units are far more represented than people who are satisfied.

Honestly, I didn't really use it,it kept all the plastic films on etc. It's not that I'm not going to get one if it proves reliable more that I'm quite unlucky with phones generally!
I will keep looking in here tho and will likely getting a red/orange one again in a few weeks....

qbert456 said:
Honestly, I didn't really use it,it kept all the plastic films on etc. It's not that I'm not going to get one if it proves reliable more that I'm quite unlucky with phones generally!
I will keep looking in here tho and will likely getting a red/orange one again in a few weeks....
Click to expand...
Click to collapse
I suggest you just get a silicone cover or something, to protect it. A wrist lanyard also helps a lot. And to increase your chance of getting a Z3C from a more recent production batch, you can keep an eye on a web shop and order a Z3C after the stock runs out and is restocked.

Camera Button
Is the Z3c hardware camera button designed to require a fairly lengthy press to activate? I'm guessing that maybe it's a design built in to perhaps avoid accidental pocket presses, but I'm not sure.
Just a quick tap does not activate it on mine, but it works fine with a slightly longer press.

Poojo said:
Is the Z3c hardware camera button designed to require a fairly lengthy press to activate? I'm guessing that maybe it's a design built in to perhaps avoid accidental pocket presses, but I'm not sure.
Just a quick tap does not activate it on mine, but it works fine with a slightly longer press.
Click to expand...
Click to collapse
Mine too, also there seems to be a 2-step press for it, as on a regular camera (half hold down to focus). Half pressing doesn't start it.
Have had to mess with settings to turn off the quick launch which was set to launch and capture as I have so many pics of either a finger or blackness!
---------- Post added at 05:17 PM ---------- Previous post was at 05:12 PM ----------
impact1991 said:
Ive got two things where im not sure if that are real Problems or just a question of settings.
First one is that voice from the other part is not really loud, even on the highest setting, during a phone call.
The other one is the battery time. I dont get such high results like 2 days from the tests on different websites. I only got one day with moderate usage.
Click to expand...
Click to collapse
On mine the sound is pretty loud through the mic, so much so that I thought the loudspeaker was on! Conversely though the actual loudspeaker doesn't seem that loud! Go figure!
For the battery I think you would only get 2 days with the Stamina settings active. I manage to get down to about 25% on a full day of regular usage (in office etc). The Stamina / Ultra stamina modes seem to just disable pretty much everything on the phone. OK if you need to keep it powered on but no good for regular usage. I've ended up turning stamina mode on and then re-enabling Wifi, seems to improve life quite a bit for the times I have been hammering it!

degraaff said:
I'd assume that more than 90% of units have no major issues. The misleading thing is that, in communities like these, people with faulty units are far more represented than people who are satisfied.
Click to expand...
Click to collapse
Always been the case since the Treo days, lol. People will look and see all these problems, but they are random people, that really only for the most part show up here to resolve "issues". While it is a great thing for folks looking for corrections, it does appear bad on the surface if you don't really understand the dynamic at play on boards like these.
---------- Post added at 12:38 PM ---------- Previous post was at 12:37 PM ----------
Poojo said:
Is the Z3c hardware camera button designed to require a fairly lengthy press to activate? I'm guessing that maybe it's a design built in to perhaps avoid accidental pocket presses, but I'm not sure.
Just a quick tap does not activate it on mine, but it works fine with a slightly longer press.
Click to expand...
Click to collapse
Yes. Your button is behaving normally.

I'm currently on my third unit within 7 days. My Internet connection seems to hang about 2 or 3 times a day, and until I try to use the Internet Is don't realise. After then restarting my phone, I get a flood of whatsapps, emails and fb alerts. It's getting really old really quickly,to the point where I just want rid of the phone.

jbhkhc said:
I'm currently on my third unit within 7 days. My Internet connection seems to hang about 2 or 3 times a day, and until I try to use the Internet Is don't realise. After then restarting my phone, I get a flood of whatsapps, emails and fb alerts. It's getting really old really quickly,to the point where I just want rid of the phone.
Click to expand...
Click to collapse
I've only had that once, last Fri however it is a bit weird, here's how mine manifested itself:
- Work most of the day in an office, good wifi connection. Don't use the phone much but see that it is working OK, getting emails, fb updates etc. Can browse the internet via Chrome
- Left the office and try to do a search. Using Google search from the home screen the results showed up very quickly but then when I tried to open any of those links in chrome it would just say no network or something similar. Tried shutting down chrome, clearing cache and data but made no difference.
The weird thing here is that the 4g / mobile data connection WAS working, but the issue was with Chrome.
I'm still stock, not likely to change that but since Chrome is now an intrinsic part of the Xperia build how do you uninstall / reinstall? Or do I end up installing another browser?

Chrome has done this to me on Z3 Compact and a few times on my previous Xperia ZR. Just close the browser from the multi-app right button by flicking it to the side, then try again. If it gets too tedious, install another browser.

Hi, any one have the same issue as me?
My Z3C black out after 2nd week of use then could not power on. Brought to service center and the person claim that it is software issue.. Took back the phone after they reformatted, then after 12hrs use, same problem again.. Then they change 1-1 for me.. but after another week of use, same issue on the 2nd phone!
who have the same issue as me? what should i do next? i cant be bringing the phone in to service center every week..

hello,
I think it's the same pb for me... "Z3 Compact" bought the 28.09.2014. The phone is turned off itself in the middle of the day in my pocket. The battery level was approx. 75% => Black screen, not even light on the charger...:S The Sony support told me to send them with charger and usb cable. I am waiting for news... approx. 10 days...

[Q] Z3c screen response very poor

Hi guys! All new to this site. I just got a z3c and everything is really great, but for 2 things:
The screen response is so poor, that if it can't be fixed, I'm returning it. Deal breaker.
Whenever I tap something, the screen responses in about 1 second. That is too long. Way too long.
Any of you tried the "Don't tap the white tile" app? (it's a game, where you have to be fast on your fingers) If you have (or you think, that your phone is NOT slow, please give it a go)
The swiping seems to be ok, it's the tapping that's delayed!
I'm hoping that it's just my phone and it can be replaced, 'cause otherwise I will have no choice, but to find another one.
Also is it not possible for me, to decide wether or not an app can have acces to internet? On iPhones you can manually dissable every app from using the internet, both wifi and regular. This can also prove to be a deal breaker for me.
I hope you can help me to find out if I should keep this, apart from that stuff, really wonderful phone or if I have to go back to iPhone, which I don't want to actually.
Regards Kokinos, Denmark

"Whenever I tap something, the screen responses in about 1 second." - that is definitely not normal. I am playing Wordz and screen response is instant.
There are many apps to control permission (e.g. Internet) for individual apps, but it requires root - APP OPS is the best. But you might try this, which works without root: https://play.google.com/store/apps/details?id=com.netspark.firewall&hl=en or this: https://play.google.com/store/apps/details?id=com.gmail.permissionmanager&hl=en

davebugyi said:
"Whenever I tap something, the screen responses in about 1 second." - that is definitely not normal. I am playing Wordz and screen response is instant.
There are many apps to control permission (e.g. Internet) for individual apps, but it requires root - APP OPS is the best. But you might try this, which works without root:
Click to expand...
Click to collapse
Thanks a lot, Dave! I'm so pleased to hear that, I will take it to the store and ask for a replacement then
-funny thing is, if I tap really hard, as in so hard the pixels round my finger turn black and I'm holding on to the phone with the other hand so tight, that it's on the verge of breaking, it IS possible to get the phone to react a, almost, once.
But swipe seems to work alright. I can't understand that. I actually thougt it was a software flaw and not a hardware one. But maybe I'm wrong.
I'll read into your links. My boyfriend might be able to understand a little more of it, so he'll help me

Nobody, that have noticed a delay on tapping, but not swiping?
Anybody I can convince to try the "Don't tap the white tile" game? It's free. I can play it fine on a iPhone, but on my Z3c the screen doesn't react fast enough. Unless I tap so hard, the pixels around my finger turn black and that can't be healthy for the phone.
It's not, that this game is important, it's just, that it shows very accurate, wether your sceen has delay or not.

That white tile game is the piano kind of game from Cheetah game studios? In case I just tried it and no issues with the screen response while tapping. It's more likely that you have a faulty device :/

davebugyi said:
That white tile game is the piano kind of game from Cheetah game studios? In case I just tried it and no issues with the screen response while tapping. It's more likely that you have a faulty device :/
Click to expand...
Click to collapse
Yes it is, and thank you SO much, Dave, you have been so helpfull :victory:
Yay, I'm so glad I don't have to find another phone, I will go and have this replaced :victory:
Thank you!

Kokinos said:
Thanks a lot, Dave! I'm so pleased to hear that, I will take it to the store and ask for a replacement then
-funny thing is, if I tap really hard, as in so hard the pixels round my finger turn black and I'm holding on to the phone with the other hand so tight, that it's on the verge of breaking, it IS possible to get the phone to react a, almost, once.
Click to expand...
Click to collapse
I cant imagine why your phone isnt working properly , cross your fingers the store you are trying to return it to doesnt read this forum.

jarayn said:
I cant imagine why your phone isnt working properly , cross your fingers the store you are trying to return it to doesnt read this forum.
Click to expand...
Click to collapse
Thanks for your not so helpfull comment. I would certainly NOT have pressed that hard, if it weren't for the fact, that I either would return it or have a replacement. Luckily I'm located in Denmark. We have excellent consumer rights. Otherwise I would be stupid to have done so.

Samsung Galaxy Note 5 S-Pen Sensitivity Issue

Starting a new thread since I could not find any existing thread on this and it is quite surprising since this is a widespread issue and for the same reason Samsung service here in Melbourne even refused to acknowledge this is an issue! There logic seemingly being if the issue is present in the demo unit in the store as well, it is not an issue! Vodafone has also refused to honor the warranty, even though it is in the first month of my contract and they should be replacing the handset and dealing with Samsung, and have instead told me to provide them with an acknowledgement from Samsung stating it is an issue! Talk about deadlocks!
Now coming to the issue, I have found out that there are sensitivity issues when using the S-Pen on the bottom right and left corners of the screen. There are issue on the top part of the screen as well but they arent as serious. I would also request you to check the same on your device and report back if you are also facing the same.
To check, first get into diagnostics mode by dialing *#0*# and then go to the S-Pen tab.
1. As you can see in the video, the bottom right and left corners have definite and serious issues with S-Pen sensitivity. I found this out, and it is also a use case and one of the major reasons that I went for Galaxy Note 5, while taking a screen grab from the middle of the screen right until the bottom right corner. I just could not do it. As soon as the S Pen reaches near the corner, the sensitivity issue makes sure that input isn't recognized. Not only this, even when it manages to identify the touch, the tracking is random with the S-Pen having a mind of its own.
2. The second issue is while drawing on the top part of the screen with the S-Pen but this one is not as serious as the first one. You can see in the video that S-Pen loses sensitivity in one particular area of the screen. This is easily corrected though, by pressing the S-Pen harder on the screen.
This is apart from the lag and slowness issues that rear their ugly head every once in a while and in a phone which runs an Octa Core CPU with a whopping 4GB of RAM. This is my first Samsung in a long long time and it has left me disappointed again exactly like it did in the past whenever I bought a Samsung phone. To me the level of polish of the hardware on a device costing as much as this is simply not acceptable. What are your thought? Please report in this thread if you are facing the same issue as I am with the S-Pen.
https://www.youtube.com/watch?v=XN41nE1lWGI

I have multiple stand-alone S Pens and don't experience what you're describing with them or the one included with the device.

BarryH_GEG said:
I have multiple stand-alone S Pens and don't experience what you're describing with them or the one included with the device.
Click to expand...
Click to collapse
Strange because I could replicate it on all the demo devices in the store. That is their reasoning for refusing the warranty as well.

I'll say this, the included pen is more responsive on the display than pens that are pre-Note 5 so something in the pen and/or display has changed.

Does it mean mine has a problem then? I am wondering if anyone else can also confirm the same?

I can confirm the bottom left and right corner of my note 5 behave just like OP's does... but wouldn't have found out if he didn't mention it

alexcarterkarsus said:
I can confirm the bottom left and right corner of my note 5 behave just like OP's does... but wouldn't have found out if he didn't mention it
Click to expand...
Click to collapse
Thanks Alex. I found the issue because I could not take a screenshot which finished near the bottom corner of the screen. Now smart select is a headline feature of the phone and this hadrware oversight to be is just not acceptable. The Samsung service would not acknowledge it as an issue let alone do something about it. May be it is only on the first batch of phone. Who knows?

I checked my phone (SM-N9208 TW, mfg: will add later) and the bottom corners have poor tracking with the hover point flying off the screen when held above.
Overall this issue shouldn't affect the usability of the phone if you rarely use these areas since it's still possible though difficult to use the s-pen there.
Edit: I re-tested with my phone flat and s-pen vertical*. The s-pen can be used on the very bottom corners with precise movements, so I don't think will affect usability for most people most of the time.
*Having the s-pen on an angle can affect the tracking significantly as seen in your video. I think the only solution would be to modify the s-pen to track at the very tip. This would probably make the tip non-replaceable and/or more complex and expensive. If someone has time, try using the s-pen without a tip and see if/how it tracks.
Update: I tested a SM-N920W8 in store and it had the same corner issue.

I complained to Vodafone again and they decided to take the phone back. Back to trusty properly working iPhone 6s Plus 64GB. My last Samsung device no matter what the specs. I wouldn't be interested in one even if it will have a gazillion core CPU and few petabytes of RAM.

I have the same issue. Can anyone else, note 5 users confirm about this issue. (Bottom right hover issue)

I dont't face that problem
Edit: here is a screenshot
https://drive.google.com/file/d/0B5LZ1p_SFZ3faTFJNzBzZGlnbzA/view?usp=docslist_api

Mine does it a little bit.
It still passes the test so I believe it's within spec. I honestly don't see it being a warranty issue.
Sent from my SM-N920T using Tapatalk

Sometimes, it is the Cover magnet.
Sometimes, it is the Cover magnet. . Try to remove you phone from it and try the s pen in the touch area in question. It worked for me with in a leather flip cover. The same for the s note stopping error message.

same here
SM-N920C cihazımdan Tapatalk kullanılarak gönderildi

if you have magnetic casing will get such problems ....
or fake s-pen need to replace with original or better fake quality

My stylus is overly sensitive; so much that I can't write properly. All text is in continuation even when I lift the stylus off for whitespace. I even followed the article on adjusting the sensitivity of the S Pen by removing the click-button cover and adjusting the Potentiometer. However, the note 4 s pen is entierly different as it doesn't have any Potentiometer under the click button. Link to article:
http://forum.xda-developers.com/showthread.php?t=2191333
What annoys me most is that I never had this issue before I flew overseas last month. I started experiencing this issue after I came back and it has rendered my s pen useless. Has anyone found a way to adjust Potentiometer on the new S spen yet (it might be located under top cap but i'm not sure how to open it).

espionage said:
My stylus is overly sensitive; so much that I can't write properly. All text is in continuation even when I lift the stylus off for whitespace. I even followed the article on adjusting the sensitivity of the S Pen by removing the click-button cover and adjusting the Potentiometer. However, the note 4 s pen is entierly different as it doesn't have any Potentiometer under the click button. Link to article:
http://forum.xda-developers.com/showthread.php?t=2191333
What annoys me most is that I never had this issue before I flew overseas last month. I started experiencing this issue after I came back and it has rendered my s pen useless. Has anyone found a way to adjust Potentiometer on the new S spen yet (it might be located under top cap but i'm not sure how to open it).
Click to expand...
Click to collapse
I am having this same problem. Did you ever find a fix for it? Thank you!

Yes confirmation of problem
I found the same problem. If you try to draw a square in the S pen test mode you cannot draw a square in the bottom left or right corner. The square will turn into some kind of strange wiggle shape.
I live in Malaysia and went to the official Samsung head office service center and they confirmed this is a problem with all Note 5 models and the lady showed me her own personal Note 5 which had the same problem (actually worse than mine).
The service technicians said they do not know the reason for this problem. But as an electrical engineer I suspect there is some sensors in those areas which cause interference with the S Pen.

Solved - Videos under water

Hi guys,
I'm not sure if this is a known issue but as I did not find any thread about it I just try to explain.
As our lovely P20 pro is/should be waterproof I tried to make some videos under water.
This is absolutely no problem and the results are stunning.
The only "problem" I have is when I start the video outside the water and while recording I put the phone into the water.
As soon as I put the phone into the water the recording ends and it switched automatically to the home screen.
I guess this is because the home button got in touch with the water.
But when I put the phone into the water first and then start the video then it is recording under water and also when I take the phone out of the water it remains recording.
I really appreciate if we could do this vice versa as well - start recording outside water and then dive into water.
Does anyone experience the same issue and come to a fix?
Thx for any feedback!

Underwater videos? You're a braver person than I.

I haven't found a fix myself. It's a shame. Samsung have an option to lock the touchscreen for this exact use.
I have found the P20 Pro is excellent in the water, multiple uses and perfect. Not many phones come out of water unscathed even water resistant ones.

Either brave or stupid......
Sent from my CLT-L29 using Tapatalk

sniper20 said:
Either brave or stupid......
Sent from my CLT-L29 using Tapatalk
Click to expand...
Click to collapse
no risk no fun!

The phone is perfectly capable of going underwater for extended periods of time.
Start the video then submerse, works for me.
Can't control screen underwater but it would work as expected.
---------- Post added at 01:54 AM ---------- Previous post was at 01:20 AM ----------
To the people worried about the phones ability to stay waterproof, unless you've dropped it and cracked something, you are totally safe. I wash my phone under the tap all the time..
Meant to be 30 mins for 1 meter.
I've done all day with 2 - 3 meters.
No problem at all.
My S5 did more but it got some sand in the mic hole, once it was out it was fine.
This is better made in every way.
It is essentially water proof, the OEM has to have restrictions, but they're overkill.

dladz said:
Start the video then submerse, works for me.
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do you have any special settings activated for this?
On which software version are you?

tranduong said:
do you have any special settings activated for this?
On which software version are you?
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Click to collapse
It's been the same on all versions..
I disable the nav bar and only use the home button..
Besides that it's as yours would be.

Solution:
problem with stopping video recording when submersing into water is caused by the settings of the navigation keys.
Problem exists when I set the navigation to only homebutton.
Once I changed it to use virtual navigation bar or buttons then there is no problem with submersing.
learned something more about this phone today!

tranduong said:
Solution:
problem with stopping video recording when submersing into water is caused by the settings of the navigation keys.
Problem exists when I set the navigation to only homebutton.
Once I changed it to use virtual navigation bar or buttons then there is no problem with submersing.
learned something more about this phone today!
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Click to collapse
Hello, I am having the same issue, but I can not find the options you have mentioned. Are they still available in the latest firmware?

lukasig said:
Hello, I am having the same issue, but I can not find the options you have mentioned. Are they still available in the latest firmware?
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Click to collapse
Settings -> System -> System navigation or simply search for "navigation" in the Settings search bar.

Thank you, I was looking for something similar in the camera app settings.