Few important problems - Huawei P20 Pro Questions & Answers

1st most annoying problem is that me and my wife have same p20 pro, same network, and most of the time when I call her it dosconnects after 15/30 sec. She pickup the phone, we are talking, and all this time she have window with Red and green icons to answer or not my call, but its already answered, and after 30sec just disconnects. Some1 knows how to fix that? It happens whenever shes on home wifi or not. We both reset network settings and nothing changed. We both using volte and wifi calling.
2nd problem is that I can't connect both of phones with hisuite. Tested on 2 computers and 3 different cables (2 original OEM) with/without hdb and Debugging. Some1 help pls

hexen88 said:
1st most annoying problem is that me and my wife have same p20 pro, same network, and most of the time when I call her it dosconnects after 15/30 sec. She pickup the phone, we are talking, and all this time she have window with Red and green icons to answer or not my call, but its already answered, and after 30sec just disconnects. Some1 knows how to fix that? It happens whenever shes on home wifi or not. We both reset network settings and nothing changed. We both using volte and wifi calling.
2nd problem is that I can't connect both of phones with hisuite. Tested on 2 computers and 3 different cables (2 original OEM) with/without hdb and Debugging. Some1 help pls
Click to expand...
Click to collapse
I never had either of these problems. Sorry I can't help. Maybe disable WiFi calling and see what happens.

Turn off Volte.
Retry, should be fine.

Auto brightness always re-opening

dladz said:
Turn off Volte.
Retry, should be fine.
Click to expand...
Click to collapse
That helps. Thx!

Related

[Q]WIFI not working everytime.

Hi,
I'm a proud O2X user.
Only issue I'm having right now is that WIFI won't start all the time.
Sometimes I enable WIFI and it gives me error.
Sometimes I enable WIFI and it directly works.
Most of the times when it ain't working, I soft reset and WIFI is powering on again.
I had this same issue on my DHD. That was caused by the kernell. So I think it's the same with my O2X. I'ma wait till 2.3.x cause I don't use WIFI that much. And If that doesn't fix the problem, I'ma make use of the VIP service.
Other people expierincing this issue.... ??
After I installed Juice defender I think it got a little more diffecult to connect. One time I experienced that my accesspoint in the list had status "Deactivated".
Aduck79 said:
After I installed Juice defender I think it got a little more diffecult to connect. One time I experienced that my accesspoint in the list had status "Deactivated".
Click to expand...
Click to collapse
Mine is still stock not rooted....
And when WIFI does power on, it does connect to my accesspoint.
The funny thing is even trying to enable WIFI with hiddemenu doesn't work then aswell....
Got my O2X two days ago, and Wi-Fi reconnection after sleep mode simply doesn't work. It times out waiting for an IP address from the DNS service, disconnects, connects, waits for address, and fails again. Turning Wi-Fi off in Wi-Fi settings, and then turn it on again, solves the problem. Peculiar and annoying.
goorley said:
Got my O2X two days ago, and Wi-Fi reconnection after sleep mode simply doesn't work. It times out waiting for an IP address from the DNS service, disconnects, connects, waits for address, and fails again. Turning Wi-Fi off in Wi-Fi settings, and then turn it on again, solves the problem. Peculiar and annoying.
Click to expand...
Click to collapse
Same problem here
I called LG yesterday.
The 2.3 will be a big update.
Many thing should be fixed.
He noted:
E-mail client will be fixed.
Some lag in the UI would be fixed.
WIFI should be fixed.
Better powermanagement.
So hope these world will be true.
Or else I'ma trade it for a HTC HD7
Got the same problem, WIFI works sometimes and suddenly it doesn't.
Sent from my LG-P990 using XDA Premium App
This can be router/access point related. Using WPA2 Personal encryption causes my O2X to lose WIFI connection after a short while. Therefore, for those of you with problems, try disabling WIFI encryption (only for testing) or try some other encryption method.
If the phone wont connect to a open/non encrypted router or access point, then the problem lies with the phone (most likely but not for sure).
Try it out!
Aduck79 said:
After I installed Juice defender I think it got a little more diffecult to connect. One time I experienced that my accesspoint in the list had status "Deactivated".
Click to expand...
Click to collapse
I got the "Deactivated" too. I got that when I had the phone Wifi sleep policy set to "When screen turns off". When I changed to "Never" it was stable. I have later changed to "Never when plugged in" and that has been stable too.
I will test reverting back to "When screen turns off" this weekend and see if the problem returns.
ULJ said:
This can be router/access point related. Using WPA2 Personal encryption causes my O2X to lose WIFI connection after a short while. Therefore, for those of you with problems, try disabling WIFI encryption (only for testing) or try some other encryption method.
If the phone wont connect to a open/non encrypted router or access point, then the problem lies with the phone (most likely but not for sure).
Try it out!
Click to expand...
Click to collapse
My WIFI won't start then. After Reboot it will work couple of times. But then again it gives ERROR while start WIFI.
I have had this happen to me the last few days, despite wifi working perfectly the entire of the first week I owned the phone.
I have seen both problems mentioned here:
Won't get past "obtaining IP address"
Switching it on or off says "error"
Also, in the case where it would error, I also noticed a significant slowdown. Plugging the phone and using ADB to read "top" gave me:
Code:
PID CPU% S #THR VSS RSS PCY UID Name
1284 49% R 1 0K 0K unk root dhd_dpc
19960 1% R 1 912K 428K fg root top
Which must be a rare issue as I could only find a reference to dhd_dpc messing up here, for a SGS owner who never got an answer.
Rebooting the phone always fixes these issues. Although sometimes going into airplane mode and out again will solve the "obtaining IP address" issue.
I only have the •Switching it on or off says "error" issue.
I figured out enabling disabling wifi with the LG Control buttons (in the notification bar) fixed this issue.
Now it is always working and not giving me error.
Back it the day with settings or the power management icons enabling wifi 9/10 times gave me error.
xmoo said:
I called LG yesterday.
The 2.3 will be a big update.
Many thing should be fixed.
He noted:
E-mail client will be fixed.
Some lag in the UI would be fixed.
WIFI should be fixed.
Better powermanagement.
So hope these world will be true.
Or else I'ma trade it for a HTC HD7
Click to expand...
Click to collapse
Did he mention when we could expect the update?
Btw, you should shut off the wifi-sleep in advanced settings, and the problem is solved. =)
I am a bit concerned..
My phone is connected fine to Wifi at home, and apparently this weekend I have used 91mb of network data!! I did not go out so my phone should have stayed connected to Wifi at all times. But when I wake it from sleep (only woke it when email or text notification came in) When the screen lock pops up there is the 3G/H icon that’s stays until I unlock the pattern – then the Wifi icon pops up….
Should it not stay connected to Wifi even in sleep, as how is it recovering emails and such??
I am eating up my 500mb allowance very quick even when on wifi!!!
I have had no problems with home wireless as my pc (on wireless) has over 500hrs uptime connected.
mrBira said:
Btw, you should shut off the wifi-sleep in advanced settings, and the problem is solved. =)
Click to expand...
Click to collapse
Just noticed this, see post above.
Where is this setting? I can't find it anywhere!
Don't worry ignore my prev 2 posts. Found the option. the "never" setting I would have through should have been dafault!
professor78 said:
Just noticed this, see post above.
Where is this setting? I can't find it anywhere!
Click to expand...
Click to collapse
Same here, where can I find it?
Wifi problem here too.
After 2 or 3 days of working, i cannot turn it on. I got an error message.
Just soft reset helps :S
xmoo said:
Hi,
I'm a proud O2X user.
Only issue I'm having right now is that WIFI won't start all the time.
Sometimes I enable WIFI and it gives me error.
Sometimes I enable WIFI and it directly works.
Most of the times when it ain't working, I soft reset and WIFI is powering on again.
I had this same issue on my DHD. That was caused by the kernell. So I think it's the same with my O2X. I'ma wait till 2.3.x cause I don't use WIFI that much. And If that doesn't fix the problem, I'ma make use of the VIP service.
Other people expierincing this issue.... ??
Click to expand...
Click to collapse
yes i have the same problem, but then i reset my linksys router, then it works again.
but i had the same problem with my htc hd2.
Same here.
I have turned sleep policy to never but wireless always drop in sleep mode (sometimes it just stop to reply to ping, other times it switch back to 3g).
I tried every different setting on router (beacon, auth, speed, channel...) and static IP, but still no luck :\

Signal issues?

Is anyone having signal issues with the axon pro? My phone keeps going in and out of signal, and while my status bar says that I have "no service" I will have full bars, but only when connected to WiFi. When not connected to WiFi, all the bars are lost.
Is anyone else experiencing these signal issues or bug of this sort? Just trying to determine the root of the problem.
Sent from my A1P using Tapatalk
When did you start having problems? After the latest update?
I think it is a problem with the Wifi calling feature. After trying wifi calling and having problems (the other person couldn't hear me), I decided to turn it off.
After turning it off I started having crazy issues - the wifi calling would turn on even though I had turned it off. After turning off wifi completely, data wouldn't work so I rebooted the phone. After rebooting the phone, I couldn't get a signal at all. I tried rebooting the phone multiple times but the signal wouldn't come back. I switched SIMs and it still wouldn't work. At this point I was thinking there was a hardware problem with the phone so I was considering calling ZTE to get a new one. But I tried one last thing - I turned wifi back on and made a wifi call - the signal came back! So it is a software problem.
So I turned on wifi calling again but configured for "cellular preferred". It seemed to work well for a while, but then a few days later went crazy notifying me every few seconds that wifi calling was turning on/turning off.
To keep the phone stable I have now unfortunately had to setup the phone with "Wifi Calling Preferred". Thankfully soon after I did this I started getting error "REG09: Missing 911 address" so it doesn't try to use wifi calling anymore.
No point calling ZTE support because their phone support is appallingly bad. They won't understand the issue, they won't give me a ticket number. All they will say is either "reset the phone" or try to send me a new phone which will just make me lose time and lose data. They had a website where you could raise tickets for a little while...but it looks like it has been blocked now as it could have been too useful .
gflash2015 said:
When did you start having problems? After the latest update?
I think it is a problem with the Wifi calling feature. After trying wifi calling and having problems (the other person couldn't hear me), I decided to turn it off.
After turning it off I started having crazy issues - the wifi calling would turn on even though I had turned it off. After turning off wifi completely, data wouldn't work so I rebooted the phone. After rebooting the phone, I couldn't get a signal at all. I tried rebooting the phone multiple times but the signal wouldn't come back. I switched SIMs and it still wouldn't work. At this point I was thinking there was a hardware problem with the phone so I was considering calling ZTE to get a new one. But I tried one last thing - I turned wifi back on and made a wifi call - the signal came back! So it is a software problem.
So I turned on wifi calling again but configured for "cellular preferred". It seemed to work well for a while, but then a few days later went crazy notifying me every few seconds that wifi calling was turning on/turning off.
To keep the phone stable I have now unfortunately had to setup the phone with "Wifi Calling Preferred". Thankfully soon after I did this I started getting error "REG09: Missing 911 address" so it doesn't try to use wifi calling anymore.
No point calling ZTE support because their phone support is appallingly bad. They won't understand the issue, they won't give me a ticket number. All they will say is either "reset the phone" or try to send me a new phone which will just make me lose time and lose data. They had a website where you could raise tickets for a little while...but it looks like it has been blocked now as it could have been too useful .
Click to expand...
Click to collapse
Trying posting to their Twitter account and report the issue, that is how i got their attention. Also when you call them (here in the USA) tell them that you have already done a reset on your phone and that did not resolve the issue!!!
gflash2015 said:
When did you start having problems? After the latest update?
I think it is a problem with the Wifi calling feature. After trying wifi calling and having problems (the other person couldn't hear me), I decided to turn it off.
After turning it off I started having crazy issues - the wifi calling would turn on even though I had turned it off. After turning off wifi completely, data wouldn't work so I rebooted the phone. After rebooting the phone, I couldn't get a signal at all. I tried rebooting the phone multiple times but the signal wouldn't come back. I switched SIMs and it still wouldn't work. At this point I was thinking there was a hardware problem with the phone so I was considering calling ZTE to get a new one. But I tried one last thing - I turned wifi back on and made a wifi call - the signal came back! So it is a software problem.
So I turned on wifi calling again but configured for "cellular preferred". It seemed to work well for a while, but then a few days later went crazy notifying me every few seconds that wifi calling was turning on/turning off.
To keep the phone stable I have now unfortunately had to setup the phone with "Wifi Calling Preferred". Thankfully soon after I did this I started getting error "REG09: Missing 911 address" so it doesn't try to use wifi calling anymore.
No point calling ZTE support because their phone support is appallingly bad. They won't understand the issue, they won't give me a ticket number. All they will say is either "reset the phone" or try to send me a new phone which will just make me lose time and lose data. They had a website where you could raise tickets for a little while...but it looks like it has been blocked now as it could have been too useful .
Click to expand...
Click to collapse
Those are precisely the issues I am having as well
Sent from my A1P using Tapatalk
I got some signal issues too I only get 2 to 3 tower usually but at time its completely dead and until I reboot my phone signal doesn't Pop up ...and at times even though I have like 2 signal tower it shows emergency calls oly...I don't use WiFi calling as am on straight talk.but the WiFi calling feature suddenly pops up in the notification bar giving an error message u can't swipe that off the notification bar too u gotta go to MORE in settings and switch on and switch off the WiFi calling feature to remove the error msg from the notification bar .
Signal keeps fluctuating call clarity is a lil bit poor comparing it to my old lg g2 . macro focus doesn't work at all u can't focus a thing that's really close in auto. I dono what to do with this phone.it just doesn't satisfy the basic need of a phone voice calls and message(messages take a long time to send ).
vickytarunl said:
....but the WiFi calling feature suddenly pops up in the notification bar giving an error message u can't swipe that off the notification bar too u gotta go to MORE in settings and switch on and switch off the WiFi calling feature to remove the error msg from the notification bar .....
Click to expand...
Click to collapse
I see the same issue. I have created a thread for it. Not sure how widespread the issue is
http://forum.xda-developers.com/zte-axon/general/wifi-calling-notification-issues-b25-t3290959
Coldheat1906 said:
Trying posting to their Twitter account and report the issue, that is how i got their attention. Also when you call them (here in the USA) tell them that you have already done a reset on your phone and that did not resolve the issue!!!
Click to expand...
Click to collapse
Again, not worth my breath. If you check the new thread someone called up ZTE about the issue and they blamed it on T-Mobile (which is complete and utter BS). When I called about the camera issues they tried to blame it on Google. Why waste my time to be told lies? The support is completely s***.
gflash2015 said:
Again, not worth my breath. If you check the new thread someone called up ZTE about the issue and they blamed it on T-Mobile (which is complete and utter BS). When I called about the camera issues they tried to blame it on Google. Why waste my time to be told lies? The support is completely s***.
Click to expand...
Click to collapse
Well hopefully ZTE will come out with a fix really soon, I don't think that they want to lose the users they have.......
Loss of at&t signal
In one location that I frequent I always sit there without a cellular signal while people around me are using their cell phones
LTE signal strength sporadic
My Pro shows a few bars for a couple seconds,then NO SIGNAL for a few seconds. ZTE is not fixing this problem? It has been going on since January. Now is September.
For those with this issue, does a factory reset change this behavior, or at least the frequency of it?

No radio signal/no reception (stuck in airplane mode)

Hi!
I'm trying to fix my phone that's been stuck in airplane mode since i can't remember. I got another one, but wanna make this one work. I've tried some stuff i've read but nothing... i've recently installed CM13 and no change. I can swap out of airplane mode, but i never get a signal. If i try to choose a network on my own it just says that something went wrong. People have had the same problem with the HTC One X, but i haven't seen much from Mini 2 users. Those guys tried different kernels and roms, but i don't know what to try.... any thoughts? Uploading a picture of my radio status.
Thanks in advance!
(edit: added two more pictures. When i hold down the power button it says that airplane mode is on, but in my notification bar and settings the airplane mode is off...)
Taynor said:
Hi!
I'm trying to fix my phone that's been stuck in airplane mode since i can't remember. I got another one, but wanna make this one work. I've tried some stuff i've read but nothing... i've recently installed CM13 and no change. I can swap out of airplane mode, but i never get a signal. If i try to choose a network on my own it just says that something went wrong. People have had the same problem with the HTC One X, but i haven't seen much from Mini 2 users. Those guys tried different kernels and roms, but i don't know what to try.... any thoughts? Uploading a picture of my radio status.
Thanks in advance!
(edit: added two more pictures. When i hold down the power button it says that airplane mode is on, but in my notification bar and settings the airplane mode is off...)
Click to expand...
Click to collapse
Have you tried???
Bug occurs if you have WiFi Calling on when you turn off WiFi.
To fix :
1) Enable WiFi
2) Enable WiFi Calling
3) Let WiFi Calling re-establish itself.
4) Turn WiFi Calling off
5) Wait 10 seconds
6) Turn WiFi off.
Your 4g should be back.
kativiti said:
Have you tried???
Bug occurs if you have WiFi Calling on when you turn off WiFi.
To fix :
1) Enable WiFi
2) Enable WiFi Calling
3) Let WiFi Calling re-establish itself.
4) Turn WiFi Calling off
5) Wait 10 seconds
6) Turn WiFi off.
Your 4g should be back.
Click to expand...
Click to collapse
i'm sorry, i've been googling a bit but i can't find the wifi calling option, i don't have that option where others have it... do you have any idea of why that could be?
https://www.youtube.com/watch?v=uaBF59LemWE
This is exactly how it is for me, but with the HTC one Mini 2

problem with india network.

I recently bought rog phone 2 from flipkart in India. My device is working fine. But i noticed there is one problem with the phone and it had happened many times that it automatically reset its network.
Like it automatically turns off wifi ,both sim signal for 10 sec and turn it back on again. This happens once or twice in a day at any period of time.
Sometimes network goes blank and i need to restart the device.
Please help me out if anyone finds the solution. Or people having the same problem.
same
i also have this problem, and im from philippines, seems like the phone triggered the airplane mode, wifi, bluetooth and sim network on and off randomly, you didnt notice the wifi on and off because wifi connects very fast..
jeypee37 said:
i also have this problem, and im from philippines, seems like the phone triggered the airplane mode, wifi, bluetooth and sim network on and off randomly, you didnt notice the wifi on and off because wifi connects very fast..
Click to expand...
Click to collapse
Please share my message futher. So that it spread amongst people. Who would provide any solution for that.
Thank u
prakhar goel said:
I recently bought rog phone 2 from flipkart in India. My device is working fine. But i noticed there is one problem with the phone and it had happened many times that it automatically reset its network.
Like it automatically turns off wifi ,both sim signal for 10 sec and turn it back on again. This happens once or twice in a day at any period of time.
Sometimes network goes blank and i need to restart the device.
Please help me out if anyone finds the solution. Or people having the same problem.
Click to expand...
Click to collapse
you could try do disable Wi-Fi scanning - search in the settings for 'scanning' and under Wi-Fi scanning, disable wifi and bluetooth. it may just fix the issue... so i have read on the telegram group forum

Incoming calls: first seconds caller can't hear me

I've a strange problem. When someone is calling me it will take a second of 6-10 before they start hearing me.
I've tried to put the simcard in a different phone and then the problem is gone.
Restarting the phone, disabling volte, changing modus from 4g to 3g, disable calling by wifi doesn't have any effect.
If I call it also will take a few seconds when they can hear me.
I'm running 11.0.0.153
What else could I try?
If I connect the phone with a bluetooth headset I have immediately connection..Could there some internal software I should reset?
Sorry I can't help you but how did you disable VoLTE? I can't find out how to do it. Thanks

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