SM-N950F/DS and WiFi Calling with AT&T - Samsung Galaxy Note 8 Questions and Answers

Hello. The issue is with my new international unlocked SM-N950F/DS phone, which I am using on AT&T network in USA. The problem I am having has to do with the Wi-Fi Calling. I do not see this feature on the phone.
I was told by Samsung reps that all Samsung Galaxy Note 8 phones supports Wi-Fi Calling. But the feature ought to be enabled by the provider. I spoke with the AT&T technical support. They told me that in order for Wi-Fi Calling to work my phone should support HD Voice. They say that it does not. When I try to enable HD Voice directly on my phone by locating HD Voice setting service with QuickshortcutMaker -- I could not.
The AT&T techs said that I need to contact Samsung to have either firmware update or something. Samsung USA told me that they don’t know these phones and could not provide support.
Any suggestions on how to enable Wi-Fi Calling on this phone?

I have this exact problem! Did you find a solution? I’ve tried a bunch of things and haven’t gotten anything to work yet.

IRamzayI said:
Hello. The issue is with my new international unlocked SM-N950F/DS phone, which I am using on AT&T network in USA. The problem I am having has to do with the Wi-Fi Calling. I do not see this feature on the phone.
I was told by Samsung reps that all Samsung Galaxy Note 8 phones supports Wi-Fi Calling. But the feature ought to be enabled by the provider. I spoke with the AT&T technical support. They told me that in order for Wi-Fi Calling to work my phone should support HD Voice. They say that it does not. When I try to enable HD Voice directly on my phone by locating HD Voice setting service with QuickshortcutMaker -- I could not.
The AT&T techs said that I need to contact Samsung to have either firmware update or something. Samsung USA told me that they don’t know these phones and could not provide support.
Any suggestions on how to enable Wi-Fi Calling on this phone?
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Rooting your phone and flashing ATT CSC would help

Related

N920I enabling VOLTE. [Rooted]

Hi,
I have a Singapore N920I. Im using the phone in INDIA and am not enable to Enable VOLTE. its says 'unsupported by current software version'. Ive tried enabling the 'turn off volte provisioned flag' but doesn't work when tapping on it. My device is rooted. Is there any way to enable VOLTE on my phone.
Android version : 6.0.1
BaseBand: N920IDVU2BPE2
Model : SM-N920I
Thanks
As far as I know, and don't quote me on this. You cannot. The volte service is different from carrier to carrier. For example, I had a Verizon s6 when I switched to T-Mobile. Both networks support volte/advanced calling, however when I tried to activate volte on T-Mobile, it didn't work. The software is looking for the wrong signal. You're best bet is to sell the one you have an buy one compatible with your carrier. Also you could check over on the general note 5 development threads. There is far more support over there for devices that aren't the 920t. Hope this helps.
Your CSC doesn't support the other network. So its like trying to log into a website with a different website account.

[UNLOCKED - AT&T] Enable VoLTE, Video Calling, WiFi Calling and more?

My phone: Samsung Unlocked variant running on AT&T
Using a dialer code I've found an app "Testing" that shows options to enable the VoLTE, Video Calling, WiFi Calling & I'm able to pick network type (GSM, UTMS, LTE, ect.) Some options work and some don't. Maybe somebody smarter than me can look into this and possibly enable 4G LTE on AT&T, as well as the other features?
Code: *#*#4636#*#*
Awesome..thanks
have you tried calling at&t and asked about adding your imei for them to enable those on your device.
Thats what i have read online that tech support from at&t can make this service works with unlocked note 8.
Im still waiting for my Unlocked Note 8 and wondering how to enable Volte (HD voice). i dont use wifi calling that much though.
Genesis730 said:
My phone: Samsung Unlocked variant running on AT&T
Using a dialer code I've found an app "Testing" that shows options to enable the VoLTE, Video Calling, WiFi Calling & I'm able to pick network type (GSM, UTMS, LTE, ect.) Some options work and some don't. Maybe somebody smarter than me can look into this and possibly enable 4G LTE on AT&T, as well as the other features?
Code: *#*#4636#*#*
Click to expand...
Click to collapse
Do any of those options actually work for you?
apascual89 said:
Do any of those options actually work for you?
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Click to collapse
Changing networks does change my connection from 3G to HSPAP to no connection, depending on the option. The VoLTE, Video Calling & WiFi calling are temporarily enabled but then turn back off. Likely provisioning issue but that's all i can tell.
raffstyle said:
have you tried calling at&t and asked about adding your imei for them to enable those on your device.
Thats what i have read online that tech support from at&t can make this service works with unlocked note 8.
Im still waiting for my Unlocked Note 8 and wondering how to enable Volte (HD voice). i dont use wifi calling that much though.
Click to expand...
Click to collapse
I have and they advised there's no issue. They can't seem to figure it out but I've spent several hours and multiple calls trying to determine if it's an issue or the way things will be.
The only interesting thing they advised of that there's no device description on my account. (Typically it'll at least say Samsung Note8 got example but they see nothing) IMEI and SIM were updated upon activation.
unless something has changed recently, you have to have an ATT phone for all of these features to work. i can only get HDVoice (VoLTE) working on my Note Fan Edition and my wife's S8+, both of which are Exynos devices. I had to call ATT and (a) have them assign the IMEI of an ATT phone (S7 Edge and S7 Edge +) to each account and (b) by flashing an ATT CSC (from a Snapdragon ATT S8+) to the Note Fan Edition and the S8+. The ATT CSC's enable options for Wifi calling and video calling, but these features aren't working on either phone.
Hows your data speed? Do you get 4G LTE speed data?
coz you said your connection is going from 3G to HSPA+
raffstyle said:
Hows your data speed? Do you get 4G LTE speed data?
coz you said your connection is going from 3G to HSPA+
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Click to collapse
I average just under 5 Mb/s (Megabits, not megabytes which is about .5 MB/s) on H+ Latest test was 4.6 Mb/s
I do not get LTE, but am in a heavy LTE area (Phoenix, AZ) and get solid consistent LTE on my Note 5
Genesis730 said:
I average just under 5 Mb/s (Megabits, not megabytes which is about .5 MB/s) on H+ Latest test was 4.6 Mb/s
I do not get LTE, but am in a heavy LTE area (Phoenix, AZ) and get solid consistent LTE on my Note 5
Click to expand...
Click to collapse
WOW thats totally sucks! Im now worried about my preorder.
I might have to cancel my order from samsung and get an At&t brand note 8. I hope this is only a temporary problem with unlocked note users.
Thanks for all the info! good luck on getting all those at&t services.
raffstyle said:
WOW thats totally sucks! Im now worried about my preorder.
I might have to cancel my order from samsung and get an At&t brand note 8. I hope this is only a temporary problem with unlocked note users.
Thanks for all the info! good luck on getting all those at&t services.
Click to expand...
Click to collapse
I have an unlocked note 8 with an AT&T sim. I get great LTE speeds. In the city I get 100 plus Mbs at home or in the country I still get about 20 with only 2 bars of LTE i am only missing VoLTE and wifi calling
I'm hoping it's a setting issue on their end or something. I'm continuing to find a knowledgeable AT&T rep with some info. Good to know the unlocked version gets good LTE speeds. I'll get a new SIM and continue to look for a resolution. Worst case I'll flash radios as that looks like it's a developing option.
I gave up trying to jump through hoops to get WiFi calling and VoLTE and just bought the dang AT&T version when I preordered... If someone could come up with an easy way to get it all with an unlocked version...I'd be tempted to jump on it but until then, I'm stuck with the AT&T load.
chrisusa96 said:
I have an unlocked note 8 with an AT&T sim. I get great LTE speeds. In the city I get 100 plus Mbs at home or in the country I still get about 20 with only 2 bars of LTE i am only missing VoLTE and wifi calling
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Click to collapse
Did you just put your old sim to your phone or did you call/went to at&t to get a new sim and add your imei to at&t system ??
raffstyle said:
Did you just put your old sim to your phone or did you call/went to at&t to get a new sim and add your imei to at&t system ??
Click to expand...
Click to collapse
Added old sim I did call them to add features but was trying to get wifi calling
chrisusa96 said:
Added old sim I did call them to add features but was trying to get wifi calling
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What did you say when you called them?
borijess said:
What did you say when you called them?
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That I wanted to be able to use wifi calling and it doesn't work. The went through and made sure all features were enabled.
I have spoken with multiple AT&T reps and after speaking with someone ('ha-seen' is how it sounded) who said that they were with the Level 3 team I was told that video and wifi calling are all proprietary to AT&T and that you have to have a branded phone with their build and that the unlocked version would not have access to this.
Beianrui said:
I have spoken with multiple AT&T reps and after speaking with someone ('ha-seen' is how it sounded) who said that they were with the Level 3 team I was told that video and wifi calling are all proprietary to AT&T and that you have to have a branded phone with their build and that the unlocked version would not have access to this.
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Click to collapse
I got the same answer. I am calling and complaining to Samsung, I mean I pay to use the AT&T network and the features and the phone is capable of both volte and wifi calling there should be an easy way to fix this.
Just picked up the Note 8 U1 for use on AT&T, switching from a S8+ that was AT&T unlocked. I don't use WiFi calling, advanced messaging was cool but not having it won't hurt, I think. VOLTE is the big question, I know it's voice over LTE but how will that effect me talking and surfing the web at the same time?
JGuinan007 said:
I got the same answer. I am calling and complaining to Samsung, I mean I pay to use the AT&T network and the features and the phone is capable of both volte and wifi calling there should be an easy way to fix this.
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I just use alternative app like Duo from Google Play Store. It works with or without WiFi and the app is make by Google

WiFi Calling (EE UK) -> Phone Purchased Indirectly.

Hello Friends,
Having Googled Up & Down accross the Interwebs, I am frankly Stumped.
The UK Mobile Network EE offers the P8 Lite (2017 Model) (PRA-LX1) with Wifi calling directly.
Until recently they had web posts saying this phone is WiFi Calling compatible whether purchased from EE or indirectly.
However this is not the case. My Version was purchased unlocked, from Carphone Warehouse UK.
I have force updated the firmware to PRA-LX1C432B191.
I cannot get the Wifi Calling option to Display (Or VOLTE)
However B191 firmware is supposed to support VOLTE & WiFi Calling.
Suspect either some custom apps or configurations exist on the EE provided phone that is not on My handset.
I am Happy to root, Mod, Unlock and try to enable this option.
Where do I start looking? Could you tell me where I can find the right firmware,
or mods, hacks or changes to enable this feature?
Why would the EE shipped phone have wifi calling but the unbranded unlocked version not?
It is the very highly strange situation.
Cheers friends, looking forward to your insights and suggestions.
WiFi calling may need to be enabled on your account by EE tech support, this used to be the case a few years back when I was a tech support agent for them.
Confirmed, wificalling is enabled on my account,
They also did a network refresh on my account.
Still cant see the option.
*bump* anyone can help me enable wifi calling feature on this device?
the rom should support it
I'm in a similar situation, although I am still stock at LX1C432B115. Can I ask how you force updated to 191?
I had a look at an EE handset and that had the build PRA-LX1C440B163 and the wifi calling menu items were visible. I had wondered whether flashing that (or the latest ee build C44?) onto the phone was possible\the easiest way to get it working.

Does Samsung Galaxy Note 9 SM-N960F (INTERNATIONAL VERSION) works with US Carriers

My brother brought Samsung Galaxy Note 9 SM-N960F. When calling him most of the calls goes to Voicemail so i just want to make sure it is the problem with network or phones bands that does not support to US bands
alwynjoshy said:
My brother brought Samsung Galaxy Note 9 SM-N960F. When calling him most of the calls goes to Voicemail so i just want to make sure it is the problem with network or phones bands that does not support to US bands
Click to expand...
Click to collapse
It's more than likely a network related issue,unless he has calls set to go straight to voicemail.
Which network/carrier is he using?
KOLIOSIS said:
It's more than likely a network related issue,unless he has calls set to go straight to voicemail.
Which network/carrier is he using?
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Click to collapse
he is using lyca (tmobiles network sharing). When i check with lyca website most of the bands are not come on international version
alwynjoshy said:
he is using lyca (tmobiles network sharing). When i check with lyca website most of the bands are not come on international version
Click to expand...
Click to collapse
No,the phone should work just fine,unless he's in an area that is served solely by Band 71,which is highly unlikely,as most,if not all areas are served by at least two bands.
My guess is he needs to call LycaMobile & see what's going on.
Another couple of possibilities:
1) The phone he's using is region locked or blacklisted.
2) Check the APN & make sure it's correct,but,this shouldn't be necessary on an unlocked device.
An unlocked phone that is otherwise compatible should automatically use the proper APN for whatever SIM is installed.
I had a few different models of the Note FE & never had issues with calls/data & I'm on T-Mobile US,so,there's really no reason why this Note 9 shouldn't work.
That's why I suspect it's either region locked,or,something else is going on w/LycaMobile.
@alwynjoshy
Perhaps the phone's anti-spam feature is detecting your number as such & sending it directly to voicemail:
https://us.community.samsung.com/t5...oing-straight-to-Voicemail-Note-9/td-p/395457
If that feature is indeed on his phone,have him turn it off & see if it helps.

VoLTE and Wifi Calling support

Would like to know if these features are supported for the major US carriers. That's the only thing holding me back from pre-ordering.
gordec said:
Would like to know if these features are supported for the major US carriers. That's the only thing holding me back from pre-ordering.
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Click to collapse
I know U.S. T-Mobile supported the XZ3 for VoLTE, which was the FIRST Sony unlocked phone it did that for. Your best bet to find out is prob to go check out other like 2019 or 2020 unlocked phones that people have VERIFIED to offer both on AT&T as well. But if that's an issue, then you may wanna consider T-Mobile then. I noticed on the XZ3 that in Call Settings there no longer was the option to turn VoLTE on or off, but during calls it REMAINED in 4G LTE (vs. just 4G), thereby proving VoLTE was in fact enabled.
The US Xperia 1 supported voLTE on T-Mobile, but not WiFi calling. So I'm assuming the mark II would at least do voLTE on T-Mobile. Not sure about the other carriers, but I feel like it would have to since carriers like Verizon are starting to not allowing non voLTE devices to be activated. And the mark II is supposed to work on Verizon.
Easy way to get WiFi calling in the US
https://forum.xda-developers.com/xperia-1/how-to/easy-to-wifi-calling-t4100229
Scorpiusest said:
https://forum.xda-developers.com/xperia-1/how-to/easy-to-wifi-calling-t4100229
Click to expand...
Click to collapse
How is this a solution? Switching carriers lol
I want to preorder, but really need WiFi calling. Going to wait until regular users start to receive theirs. Right now with Xfinity Mobile we are paying about $30 per month for 5 lines. The service is as good as when we were Verizon postpaid. Not willing to switch just for this phone.
Anyone in the UK on O2 get it?
Rodders_28 said:
Anyone in the UK on O2 get it?
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Click to collapse
Yup, got both (see attached)
I have none of those settings there.
I also don't get 4g+ don't know if that's related?
I get 4g+ if I put the missus Vodafone sim in.
Rodders_28 said:
I have none of those settings there.
Click to expand...
Click to collapse
I should have mentioned also that I'm actually on the "Customized UK" firmware opposed to the "O2 UK Pay Monthly firmware" but I had WiFi calling for sure prior to this
So my Xperia 1 ii arrived today, I'm finishing-up set-up. This is the US model, which I'm using with ATT. The deep dive *#*#7378423#*#* on the software info page states: "Current modem config: VoLTE-ATT "
But have yet to find any configuration for VoLTE or Wi-Fi calling. I'll try a call with one of the other lines in my family, who have ATT branded newish phones, to see if it "sounds" like an HD Voice call (there's not notification bar indicator of HD call, right?).
Update: Tried the other *#*#4636#*#* and the options under Phone Info are all grayed out (sigh)
JamesMiami said:
So my Xperia 1 ii arrived today, I'm finishing-up set-up. This is the US model, which I'm using with ATT. The deep dive *#*#7378423#*#* on the software info page states: "Current modem config: VoLTE-ATT "
But have yet to find any configuration for VoLTE or Wi-Fi calling. I'll try a call with one of the other lines in my family, who have ATT branded newish phones, to see if it "sounds" like an HD Voice call (there's not notification bar indicator of HD call, right?).
Update: Tried the other *#*#4636#*#* and the options under Phone Info are all grayed out (sigh)
Click to expand...
Click to collapse
You have to call ATT to whitelist your new IMEI for VoLTE provisioning. Then you need to make sure a new sim that supports VoLTE. This is what they told me but I'm missing the new sim, going to get one tomorrow
Thank you.,I'll give that a try. My SIM is the supposedly latest, about 2 years old, i. e. "A compatible SIM or eSIM card will display 25, 26, 27, or 28 in the ninth and tenth digits spots." Is there a newer SIM for ATT?
So had the following chat with ATT tech support:
"... Calista : To confirm, was the device purchased through AT&T?
Me : No, this is an unlocked phone, US model of Sony Xperia 1 ii
Calista : Thanks for the confirmation.
Calista : I have successfully activated VoLTE on the new device.
Calista : I have also checked and see that Wi-FIi calling can only be provisioned only on the device that are purchased through AT&T. However, AT&T will soon activate WiFi calling on the device that are not purchased through AT&T as well. You will be notified about this. "
However after power-cycling my phone and reprovisioning via Testing/Phone Information and on that page the steps of Refresh to get the SMSC number then tap Trigger Carrier Provisioning"--nothing, not VoLTE live switch. Remains gray. Still, interesting comment by tech support about upcoming Wi-Fi calling on BYOE.
Anyone know about VoLTE on Verizon yet? Just ordered my phone today and hoping that it will work.
JamesMiami said:
So had the following chat with ATT tech support:
"... Calista : To confirm, was the device purchased through AT&T?
Me : No, this is an unlocked phone, US model of Sony Xperia 1 ii
Calista : Thanks for the confirmation.
Calista : I have successfully activated VoLTE on the new device.
Calista : I have also checked and see that Wi-FIi calling can only be provisioned only on the device that are purchased through AT&T. However, AT&T will soon activate WiFi calling on the device that are not purchased through AT&T as well. You will be notified about this. "
However after power-cycling my phone and reprovisioning via Testing/Phone Information and on that page the steps of Refresh to get the SMSC number then tap Trigger Carrier Provisioning"--nothing, not VoLTE live switch. Remains gray. Still, interesting comment by tech support about upcoming Wi-Fi calling on BYOE.
Click to expand...
Click to collapse
Those tech support chats are useless! Took me 4 calls/chat to get to one knowledgeable one who said they have to file a level 3 tech support ticket and as she was doing it she said our internal memo said this cannot be done for non-AT&T branded phones so I'm sorry
Why not just use Google Voice for wifi calling? I use Google Voice for just about everything now as it's a nice alternative to giving up my number to random businesses.
Is it possible, to install the VoLTE/VoWifi carrier settings by an app (as .apk)?
My problem is that Sony didn't include these settings for Swiss carriers. So I am thinking about, how to add these settings without breaking the firmware.
YandereSan said:
Why not just use Google Voice for wifi calling? I use Google Voice for just about everything now as it's a nice alternative to giving up my number to random businesses.
Click to expand...
Click to collapse
VoLTE is required to continue to use AT&T after they sunset 3G and 4G (without VoLTE). Speaking of Google, they've confirmed to me that this phone (US version) works fine on their Google Fi, supporting VoLTE, which is interesting in that Google Fi is an MVNO via Sprint, T-Mobile, and U.S. Cellular.
So if I give ATT an IMEI for a Nokia Lumia 830 or Microsoft Lumia 640XL (both on AT&T's "good" list) to associate with my SIM in my Xperia, will my Xperia be provisioned by AT&T with VoLTE & Wi-Fi calling?

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