Database Develop

Note 4 - Canadian Thread

So far we've been left in the dark as to the release day and price of the Note 4 but here is all the information that I have so far.
Pre-order Info:
Samsung Stores (Brick and Mortar) are doing a "pre-order" where you can either stop in or call and leave your information and which color of phone you want. When they get either a demo model or the actual phones to sell (my guess is the former), they'll contact you so you can have a look and secure your pre-order. My guess is that at this point they may require a deposit but I'm not 100% sure on that, neither was the person I spoke with.
Best Buy and Future Shop are also doing a pre-order where you have to put $50 down and you can save 20% off an accessory when the phone comes in. This is in store only. Scroll down a bit to see the advert, and it doesn't mention the $50 deposit online however it said that in the flyer.
BB http://www.bestbuy.ca/en-CA/categor...spx?path=b364a01690d452db534a54a7b0c62a26en01
FS http://www.futureshop.ca/en-CA/cate...spx?path=a432f45c3e0aad5c68a07dead707b842en01
Costco
I spoke with someone at Wireless Etc. which is located in Costco stores and he said that they had training on Oct. 7 for the Note 4 and that he presumed it would be an Oct. 17 launch day however nothing for the launch date had been confirmed.

http://forum.xda-developers.com/showthread.php?t=2888858
Expansys.ca will ship "no later than Thursday" of you want to give them all your money. Apparently.

Don't
Before giving them 1000$+ be sure the model # is sm-n910w8 or else you will be very disappointed.

Expansys.ca
Ok, so I just confirmed that Expansys.ca ships the Exynos version.

gqman69 said:
Ok, so I just confirmed that Expansys.ca ships the Exynos version.
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Click to collapse
You'd better double-check, maybe triple-check, because they told me it was Exynos first, then said:
"Jorge is incorrect. The SnapDragon model is the one that we will be receiving "
My confidence in them is quickly fading
---------- Post added at 05:44 PM ---------- Previous post was at 05:30 PM ----------
gqman69 said:
Ok, so I just confirmed that Expansys.ca ships the Exynos version.
Click to expand...
Click to collapse
Ok, just confirmed again, and it is the Exynos model they are getting - no Canadian LTE, so I'll be passing.

I don't understand why Samsung doesn't just sell unlocked phones. That would make things so much easier.

Squirrel_Master said:
I don't understand why Samsung doesn't just sell unlocked phones. That would make things so much easier.
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Click to collapse
I know, I find it completely ridiculous that so many of us WANT to spend our money on their phones, but it's so god damn difficult. My brother wanted an iPhone 6, he got it no problem. Me? Wait several weeks after launch and still don't get a price or delivery date... then have to find loopholes to get an unlocked phone without selling my right arm in the process.
Yo, Sammy! I've got money, so let me spend it! :victory:

Well have you seen how the iphone 6 launch was rushed. All the iOS 8 problems and iphone 6 issues. Samsung want to keep those problems as minimal as possible. The wait is going to be worth it

duykhang524 said:
Well have you seen how the iphone 6 launch was rushed. All the iOS 8 problems and iphone 6 issues. Samsung want to keep those problems as minimal as possible. The wait is going to be worth it
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Click to collapse
I don't mind a wait, but we don't even know how long we'll be waiting or how much we'll have to spend in the end. It's a really poor business practice.

Squirrel_Master said:
I don't understand why Samsung doesn't just sell unlocked phones. That would make things so much easier.
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Click to collapse
EP2008 said:
I know, I find it completely ridiculous that so many of us WANT to spend our money on their phones, but it's so god damn difficult. My brother wanted an iPhone 6, he got it no problem. Me? Wait several weeks after launch and still don't get a price or delivery date... then have to find loopholes to get an unlocked phone without selling my right arm in the process.
Yo, Sammy! I've got money, so let me spend it! :victory:
Click to expand...
Click to collapse
It sucks too because I am in the position where renewing on a 2 year contract and losing my amazingly cheap 6GB plan would cost me more in the long run then buying the phone out right.
So I will be buying mine in full (hopefully not outrageously priced).
I find it ridiculous that they don't allow us to buy an unlocked clean from carrier bloat version off their website, however there is way if you live in Vancouver lol. In the Metrotown mall there is our 1 and only Samsung store in Canada and you can get the phones from there and I believe they are unlocked but you half to walk in to get them >_<
However unlocking a carrier one isn't a big deal anymore, because of the new CRTC ruling the carriers half to give you unlock codes if you want them and its limited to a max price of $50, but you can simply go to one of those 3rd party cell unlocking sites and get the Samsung unlock codes for your phone for $30 which is what I've always done to unlock my phones from Bell.

What bothers me too is that some places won't even sell a no term Note 4. I understand with the iPhone that Apple bars the selling of no term phones for 3 months because they want customers to come directly to them. However with Samsung it's different as there are not nearly as many Samsung stores as Apple stores and no matter what you can't buy the phone unlocked from Samsung it had to be liked to a carrier. They need to offer the phone through their online store and retail stores unlocked, it's as simple as that. Whether they ever smarten is another story.
The same goes for their launches, take a page out of Apple's book and have everything ready and 2 weeks out at most after the initial release party. Also they need to have prices when they do the unveiling. For all of us here it will be delayed gratification as we're getting the phone we know we want. But what about the how many other people out there that didn't want to wait and are now owning a new 6+. They may have the (imo) inferior device but they also didn't give Samsung a dime. People want things now at least in North America and are not willing to wait.
What does everyone think the Note 4 will cost? Same price as last year? I can't think off hand if the dollar has changed much in they last year which would bump our costs up. American pricing seems the same as last year I believe so maybe $750?

So it looks like it's Oct. 17 for Canada http://mobilesyrup.com/2014/10/01/samsungs-galaxy-note-4-to-arrive-in-canada-on-october-17/
It's funny because I had just talked to 2 Telus stores, and one said either the 4th or 14th and the other said their was a dealer forum happening on the 9th so it would be just before our after that.
Still no pricing yet.

Squirrel_Master said:
So it looks like it's Oct. 17 for Canada http://mobilesyrup.com/2014/10/01/samsungs-galaxy-note-4-to-arrive-in-canada-on-october-17/
It's funny because I had just talked to 2 Telus stores, and one said either the 4th or 14th and the other said their was a dealer forum happening on the 9th so it would be just before our after that.
Still no pricing yet.
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Click to collapse
All the Canadian Note 4 firmware's have been released on Samsung's Kies firmware update servers, Sammobile has them downloaded already for anyone who wish to get them as well. This is good news for us as Samsung Canada has a habit of making sure the firmware's are pre-available close to a release date to make sure that things go smoothly and on the off chance something needs to be reinitialized the full firmware is there for repair/recovery.
So with this our version of the phone should be just around the corner ^_^ , lets hope for no delays!

i got tired of waiting and got myself the Exynos version. using on Bell now, loving it. Didnt even have to setup access point for data.

shollywood said:
i got tired of waiting and got myself the Exynos version. using on Bell now, loving it. Didnt even have to setup access point for data.
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Click to collapse
What model from what region did you get? Most likely though you do not have the LTE access with the imported phone or only 2600MHz band in select few citys which isn't very good.

got the 910U...says 4G...im finding it way faster than my G3 that was on LTE???

shollywood said:
i got tired of waiting and got myself the Exynos version. using on Bell now, loving it. Didnt even have to setup access point for data.
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Click to collapse
From where? What was the total price?
---------- Post added at 07:28 PM ---------- Previous post was at 07:27 PM ----------
shollywood said:
got the 910U...says 4G...im finding it way faster than my G3 that was on LTE???
Click to expand...
Click to collapse
Do a speed test and post a screen shot please

shollywood said:
got the 910U...says 4G...im finding it way faster than my G3 that was on LTE???
Click to expand...
Click to collapse
Often outside of North America a lot of phones firmware's will use the term 4G for H+ (because of a technicality) and then for LTE they will show it as 4GLTE or just LTE.
You should be able to find more information on what the phone is using in the About section.

Thats not the case. It switches between 4G and H+. I use slingplayer everynight on my commute home. There is always minimum 4 spots where the video cuts out for at least 30 seconds each time. Tonight, my first with this device, never happened once. Also the clarity of the pictures and colour was bar far better than any other device ive used. My last 3 devices were Note 3, Z2 and LG G 3. Suggest somewhere for me to do a speed test and ill post results tomorrow.
Hope this info helps people.

Pre Orders gone live with Bell and Pricing revealed!
http://www.bell.ca/Mobility/Products/Galaxy-Note-4
$799 CAD Buyout not bad, glad it didn't explode past that point.
They also revealed that the official launch date is the 24th when you mouse over the Order button.

Was at the T-MOBILE store when...

I was at the T-MOBILE store today in NY inquiring about the S7 edge when a gentle walked in and asked if they were still selling the note 7. To my surprise the employee said yes. She did tell him to not let it charge past 60% and if it feels like it's over heating that he can bring it in and exchange if for another phone.
I wanted to get the note 7 but amid this disaster regarding the second recall I thought it was irresponsible for T-Mobile to sell any more of them. Have we been so brainwashed by the media that the battery exploding is only happening to a small percentage of the note 7 out in the wild. When he asked and she said yes, I'll admit I was tempted to see if I could be one of the lucky ones to get a non defective note 7 bit then i came back to reality and said the headache is not worth the reward.
What gives T-MOBILE and why don't you have the damn pixel in your store? You know sometimes I wonder! It would've been a perfect landing spot regardless of what happened to the note 7!

saco274 said:
I was at the T-MOBILE store today in NY inquiring about the S7 edge when a gentle walked in and asked if they were still selling the note 7. To my surprise the employee said yes. She did tell him to not let it charge past 60% and if it feels like it's over heating that he can bring it in and exchange if for another phone.
I wanted to get the note 7 but amid this disaster regarding the second recall I thought it was irresponsible for T-Mobile to sell any more of them. Have we been so brainwashed by the media that the battery exploding is only happening to a small percentage of the note 7 out in the wild. When he asked and she said yes, I'll admit I was tempted to see if I could be one of the lucky ones to get a non defective note 7 bit then i came back to reality and said the headache is not worth the reward.
What gives T-MOBILE and why don't you have the damn pixel in your store? You know sometimes I wonder! It would've been a perfect landing spot regardless of what happened to the note 7!
Click to expand...
Click to collapse
That T-Mobile employee was probably just an overworked, underpaid, and uninformed sales clerk. He/she could care less if you got a Note 7 or not.
The Pixel is a Verizon "exclusive". That's how the carrier system works in the US and it sucks. The rest of the world has electronic stores like Best Buy or OEM stores like Apple/Samsung/Microsoft where you can get your phones without dealing with carriers. You just buy a SIM of whichever carrier you want and pop a sim in, or you go into a carrier store to get your line, and they have no way to dictate to you what phones you can use.

Your probably right about there clerk but I hope the person who wanted is aware of what's happening, how could he not be. Also, I know I can take a Google purchased pixel and use it at T-MOBILE but it just seemed like the logical carrier that it should be on given how rapidly TMo has grow in the last few years. So would tmo sell the now 7 if someone wanted it? Would there be support for it?
Sent from my SM-N920T using Tapatalk

This ^&%$$%^ sucks man. Really sucks. I love my Note 7 but at this point I now feel I no longer have a choice now but to return it. Just heard the news about the DOT that there is a full ban now. You can be jailed and even fined now for trying to travel with it

harveydent said:
That T-Mobile employee was probably just an overworked, underpaid, and uninformed sales clerk. He/she could care less if you got a Note 7 or not.
The Pixel is a Verizon "exclusive". That's how the carrier system works in the US and it sucks. The rest of the world has electronic stores like Best Buy or OEM stores like Apple/Samsung/Microsoft where you can get your phones without dealing with carriers. You just buy a SIM of whichever carrier you want and pop a sim in, or you go into a carrier store to get your line, and they have no way to dictate to you what phones you can use.
Click to expand...
Click to collapse
The pixel appears to be a tesla exclusive in Australia. Also you can buy unlocked phones at Best buy stateside. Or Amazon, or eBay, or expansys usa, the list goes on.
---------- Post added at 04:00 PM ---------- Previous post was at 03:57 PM ----------
saco274 said:
Your probably right about there clerk but I hope the person who wanted is aware of what's happening, how could he not be. Also, I know I can take a Google purchased pixel and use it at T-MOBILE but it just seemed like the logical carrier that it should be on given how rapidly TMo has grow in the last few years. So would tmo sell the now 7 if someone wanted it? Would there be support for it?
Click to expand...
Click to collapse
The note 7 isn't for sale, did you see the purchase from beginning to end?
That sales person seems like an idiot because the Note 7 has been a huge goat rope for every carrier, if they don't know by now they shouldn't be selling it they might need a new line of work.

I did not see the sale I was just listening. I don't know if it happened to be honest with you.
Sent from my SM-N920T using Tapatalk

saco274 said:
Your probably right about there clerk but I hope the person who wanted is aware of what's happening, how could he not be. Also, I know I can take a Google purchased pixel and use it at T-MOBILE but it just seemed like the logical carrier that it should be on given how rapidly TMo has grow in the last few years. So would tmo sell the now 7 if someone wanted it? Would there be support for it?
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
I've only been on T-Mobile for a couple of months but I don't see any history of them carrying the Nexus phones.

douger1957 said:
I've only been on T-Mobile for a couple of months but I don't see any history of them carrying the Nexus phones.
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Click to collapse
They carried the nexus 4. Also charged 150 more than the Google play store but you could pay on installments

pcriz said:
They carried the nexus 4. Also charged 150 more than the Google play store but you could pay on installments
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Click to collapse
I read somewhere recently where the exclusive Verizon has to the Pixel may be short lived. I don't know that's because Google sees an opening with the Note 7 debacle to get their phone a broader customer base or whether that was part of the original agreement.
I'm keeping my Note 7 until at least the V20 comes out. It's the closest thing feature wise to the Note 7. I'd go Pixel in a New York minute if it had SD card capability.

Yeah I think I'm going with the V20. I just don't see the justification on spending $900 on the pixel right now. I'm going to wait for the 2nd pixel. Maybe TMo will cough up the loot to get it in there stores.
Sent from my SM-N920T using Tapatalk

douger1957 said:
I read somewhere recently where the exclusive Verizon has to the Pixel may be short lived. I don't know that's because Google sees an opening with the Note 7 debacle to get their phone a broader customer base or whether that was part of the original agreement.
I'm keeping my Note 7 until at least the V20 comes out. It's the closest thing feature wise to the Note 7. I'd go Pixel in a New York minute if it had SD card capability.
Click to expand...
Click to collapse
Yeah im still pondering on the Pixel but the new name doesn't fool me. Never been super happy with Nexus batteries or cameras and every nexus phone had the best camera ever if you asked Google. Much like they are saying with the Pixel now.
Problem is unless you preorder you have to buy the 120 vr. I also need Wi-Fi calling at home :-/
I'd give up my card for a 128gb phone. I'm interested in the battery on the LG though.

pcriz said:
Yeah im still pondering on the Pixel but the new name doesn't fool me. Never been super happy with Nexus batteries or cameras and every nexus phone had the best camera ever if you asked Google. Much like they are saying with the Pixel now.
Problem is unless you preorder you have to buy the 120 vr. I also need Wi-Fi calling at home :-/
I'd give up my card for a 128gb phone. I'm interested in the battery on the LG though.
Click to expand...
Click to collapse
I've got over 128 GB of music on that free 256 GB card that I got with the Note 7. With the V20 and it's supposed audio quality, I could load more .flac music up.
Then again, I could keep the S7 Edge they sent me as a loaner for the first recall. It shows as paid up on the T-Mobile website. It would work with the VR I claimed as part of that deal. Then again, I don't have the morals of an alley cat.

douger1957 said:
I read somewhere recently where the exclusive Verizon has to the Pixel may be short lived. I don't know that's because Google sees an opening with the Note 7 debacle to get their phone a broader customer base or whether that was part of the original agreement.
I'm keeping my Note 7 until at least the V20 comes out. It's the closest thing feature wise to the Note 7. I'd go Pixel in a New York minute if it had SD card capability.
Click to expand...
Click to collapse
Might as well get an iPhone, they're doing the same thing: Charging too much (price) for too little (features). No way I'm buying that crap!

RaymondPJR said:
Might as well get an iPhone, they're doing the same thing: Charging too much (price) for too little (features). No way I'm buying that crap!
Click to expand...
Click to collapse
Yeah man, I'm looking at what is offered and for that price I got so much more on the N7 and it's depressing. Also why the hell would you only offer 32 and 128gb.
The price makes it very hard to justify.

When will Tmobile block our IMEI?

I want to keep my note 7 as long as possible. I was able to undo the newest update to limit charging to 60% using odin and going back to previous rom. I have everything working even sam pay and all so it's just fine. the only thong that worries me now is if Samsung strong arms tmobile into blocking our IMEI so that it won't work on the networks. I want to know when that will happen so I can be ready to get a blue coral s7 edge since they are coming this Friday the 18th on tmobile. But if they won't block us the I will keep note 7 until s8 comes out, but I'm doubting that they will let us have them that long. next best phone will be s7 edge in coral blue.. if anyone here's anything about us getting blocked, notify us all so we can be ready and not be caught unprepared with a non working phone.

I actually contacted T-Mobile to verify if I could return my device to take advantage of the BOGO on the Galaxy S7 this past Friday. Long story short I may have shot myself in the foot as they did not realize somehow that I still had a note 7 as it was shown as returned on my account. Anyhow, I asked if they had plans to block the note 7 from the network and I was told that nothing was in place for such action. Whether that is true or is to change in the future I do not know.

NFS855 said:
I actually contacted T-Mobile to verify if I could return my device to take advantage of the BOGO on the Galaxy S7 this past Friday. Long story short I may have shot myself in the foot as they did not realize somehow that I still had a note 7 as it was shown as returned on my account. Anyhow, I asked if they had plans to block the note 7 from the network and I was told that nothing was in place for such action. Whether that is true or is to change in the future I do not know.
Click to expand...
Click to collapse
I just received an email from T-Mobile, thanking me for returning my Note 7 which is kinda weird since I was reading that email from the same Note 7. lol I'm just going to keep quiet and hope this is legit.

Boomiez said:
I just received an email from T-Mobile, thanking me for returning my Note 7 which is kinda weird since I was reading that email from the same Note 7. lol I'm just going to keep quiet and hope this is legit.
Click to expand...
Click to collapse
I got the same email? weird? still have the phone and still see the monthly charge on it. anyone knows anything? do we have a free phone in our hands? :cyclops:

oh my goodness, I got my monthly bill from tmobile and it was like 80 bucks less than usual( about 180$). and I dug I to see why and i found that the deducted the 25 for the credit for returning my first note phone. also I didn't see my note 7 on the eip list. so as of now I'm not paying installments on my note 7 )) does that mean when I get a new phone I don't have to use my jump or give the phone back since its "paid off". ? hmmm I wonder what's going on. I hope this doesn't prelude the blocking IMEI on these phones... But for now, wow, I'm it paying anything for this phone on my bill!!

Tmobilr cant blacklist the phone until samsung and the gov gives the ok.
And i got $100 credit for the frist 2 note 7 i had. No email.
Still beong charged for the second 2 note 7 tho.
I order an s7 edge sliver for my wife which should be here in a fee days and then i will return her note.
And i have to deal with samsung on mines since tmobile dont sell black s7 edge anymore.
So once all that is done. Tmobile is suppose to be giving me $205 cash pre phone and $100 bill credit pre phone from samsung.

My last bill (about 2 weeks old) shows $25 credit for returning V1, plus 1st installment charge for V2, but later also got an e-mail thanking me for returning N7 as well. Now this could be for returning V1, or they wrote off V2, won't know until my next bill. There is no other phone I want and N8 is long way off, so I'll just wait and see, since I have N3 as a back up and if I look hard enough I probably find my old S3 as well. I'm upset at myself for updating the phone, I should have known better, with root I would just change IMEI to old S3 number and wouldn't care what they do.

xile6 said:
Tmobilr cant blacklist the phone until samsung and the gov gives the ok.
And i got $100 credit for the frist 2 note 7 i had. No email.
Still beong charged for the second 2 note 7 tho.
I order an s7 edge sliver for my wife which should be here in a fee days and then i will return her note.
And i have to deal with samsung on mines since tmobile dont sell black s7 edge anymore.
So once all that is done. Tmobile is suppose to be giving me $205 cash pre phone and $100 bill credit pre phone from samsung.
Click to expand...
Click to collapse
I'm tired of waiting to see if the hammer drops or not! I'm especially tired of T-Mobile and the way they jack up your bill!

RaymondPJR said:
I'm tired of waiting to see if the hammer drops or not! I'm especially tired of T-Mobile and the way they jack up your bill!
Click to expand...
Click to collapse
How did they jack up your bill? Mines has been normal through the whole note 7 stuff.
Just confusing. But all correct.

xile6 said:
How did they jack up your bill? Mines has been normal through the whole note 7 stuff.
Just confusing. But all correct.
Click to expand...
Click to collapse
I was paying EIP on my Note 7, but it's been paid off entirely since the first week I've had it. I'm told now it's been straightened out, but I was told that three times before.
Sent from my SM-N930T using Tapatalk

I am being allowed to keep my note 7 since it shows as paid off. and now since blue coral s7 edge came out today, I'm gonna be getting that and using my note as a tablet.. free note 7 cause they even reimbursed me for what I have already paid for it .. sorry for all those who already returned theirs.

aparasg1 said:
I am being allowed to keep my note 7 since it shows as paid off. and now since blue coral s7 edge came out today, I'm gonna be getting that and using my note as a tablet.. free note 7 cause they even reimbursed me for what I have already paid for it .. sorry for all those who already returned theirs.
Click to expand...
Click to collapse
I only wish that would happen to me. Mine really is paid off! Are you with T-Mobile?
Sent from my SM-N930T using Tapatalk

aparasg1 said:
I am being allowed to keep my note 7 since it shows as paid off. and now since blue coral s7 edge came out today, I'm gonna be getting that and using my note as a tablet.. free note 7 cause they even reimbursed me for what I have already paid for it .. sorry for all those who already returned theirs.
Click to expand...
Click to collapse
Did you already turn in a previous note7? Or is this an OG note7?

Samsung trade in question.

After two months I get an email my s5 trade was not approved due to a crack screen or it does not function. Which is not true the phone was in very good condition always in a case etc. This is bull on part of Samsung. Anyone ever had an issue?

fearbasel04 said:
After two months I get an email my s5 trade was not approved due to a crack screen or it does not function. Which is not true the phone was in very good condition always in a case etc. This is bull on part of Samsung. Anyone ever had an issue?
Click to expand...
Click to collapse
Do you have any photos to prove it? Usually a credit card company can fight if you have a good proof.

I'm going through this right now. And, I had a defective Note 8 that I returned. Here it is almost 2 months later and I still haven't been credited for the Note 8 I returned and I'm out a perfectly good Note 5 that I traded in expecting to receive $350-$425 in trade-in. Completely annoyed and will never ... NEVER purchase anything from the Samsung site again. I've been in a tit-for-tat email war with "Ecommerce (Samsung Office of The President)" and am still fighting them today!! This green bar showed up on day 3 of my Note 8. The same day that I sent off my Note 5.

myechophone said:
Do you have any photos to prove it? Usually a credit card company can fight if you have a good proof.
Click to expand...
Click to collapse
My stupid self thought since all we place in the box is the phone and label outside they might not have the right phone matched to the account so I only took a picture of the esn. Also I heard if I dispute the charge they will blacklist my note 8. So annoying !

hotspace said:
I'm going through this right now. And, I had a defective Note 8 that I returned. Here it is almost 2 months later and I still haven't been credited for the Note 8 I returned and I'm out a perfectly good Note 5 that I traded in expecting to receive $350-$425 in trade-in. Completely annoyed and will never ... NEVER purchase anything from the Samsung site again. I've been in a tit-for-tat email war with "Ecommerce (Samsung Office of The President)" and am still fighting them today!! This green bar showed up on day 3 of my Note 8. The same day that I sent off my Note 5.
Click to expand...
Click to collapse
Great phone, suck ass service... They should not sell direct. They should alone focus on making products.

Coincidental that as soon as I received notification that my 'post had been quoted' I also received an email from Samsung
Code:
Dec 12, 10:41 EST
Good Morning xxxxxxxxxxxxxxx,
Thank you for contacting Samsung. I would like to inform you, your case is currently under review at this time. The screenshot provided and the trade-in transaction will need to be further reviewed by corporate, once an update becomes available you will be notified via email. I apologize for the delay and inconvenience this matter has caused during this process. Thank you so much for your patience with Samsung, have a wonderful day.
Best Regards,
Sharena
Office of the President- Samsung Direct
Frustrating to say the least. I have 12 emails all requesting that I be patient and that my case is under review. [email protected]$& that noise!! I'm at the point where whatever they provide will not be enough. Meanwhile, I'm now paying interest on a purchase that was returned somewhere at the end of Oct beginning of Nov.
Also, early in these email chains, I was asked to provide evidence that my Note 5 did not have a cracked screen. I took picture prior to sending.
When I supplied the picture to them, I asked for them to provide me a picture of the cracked screen. I got nothing for that request.

hotspace said:
Coincidental that as soon as I received notification that my 'post had been quoted' I also received an email from Samsung
Frustrating to say the least. I have 12 emails all requesting that I be patient and that my case is under review. [email protected]$& that noise!! I'm at the point where whatever they provide will not be enough. Meanwhile, I'm now paying interest on a purchase that was returned somewhere at the end of Oct beginning of Nov.
Also, early in these email chains, I was asked to provide evidence that my Note 5 did not have a cracked screen. I took picture prior to sending.
When I supplied the picture to them, I asked for them to provide me a picture of the cracked screen. I got nothing for that request.
Click to expand...
Click to collapse
I did a dispute. I am sure it's going to be a battle. I am just going to keep pushing them. The more they piss me off the more I am thinking of changing over to a pixel or HTC next time around.

Samsung Upgrade Program UK

It that time again and I thought I'd just check my eligibility status on the website
https://shop.samsung.com/uk/multistore/ukupgradechannel/ukupgradelounge/registration
The thing is that like last year I'm having trouble finding the reference. I know the Close Brothers were taken over by Klarna Bank just before Christmas but their reference dosen't seem to work either.
Any one else having this issue?

Hi
Same issue for me. Hoping they flick a switch or send a new url at 1900....
Cheers
Kevin

I logged on with my loan number but it comes up with page not available

Yep, not just you you'll be happy to hear
Really annoying thing is that I've just bought the 2018 IconX (which are great).
Lee

yeah i've managed to log in with my loan number from last year(close brothers) and allows me to click on upgrade pic but then comes back with page unavalable

On the CNET hands-on review it's says that pre-order is on the 21st. Unsure. I can wait a day

Lembo said:
On the CNET hands-on review it's says that pre-order is on the 21st. Unsure. I can wait a day
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In their photos its says 20th on the Samsung upgrade site

same here ... page not available after entering my upgrade loan number.
interestingly, you can pre-order and get upto £350 off the price of the s10 + when trading in an s9+, which i suspect is almost the same overall cost as going via the upgrade programme.
i'll check the upgrade page again tomorrow to see if it works, we've got 2 weeks to be eligible for the wireless buds.
in the meantime i've pre-ordered the s10e for my better half and got £200 trade in for her s7 edge

Same issue here. I type in my S9 agreement number, and it takes me through to a link that says Upgrade Here, but then loads 'upgrade lounge' page which comes up with page unavailable. Trying to contact Samsung on phone and live chat to see what's up

I've also messaged them this morning.
See what they say.

On hold for 35 minutes and still waiting... on Live chat, got through to someone who promptly closed chat mid sentence....
---------- Post added at 09:47 AM ---------- Previous post was at 09:45 AM ----------
Ok, according to live chat response -
"Thank you very much for waiting. Upon checking with our Samsung Sales Team, they have advise me that the website in claiming your upgrade device is currently still not available and our respective department are doing there best to make it ready within the day until tomorrow. Don't worry, since you have receive the invitation you would be able to upgrade your mobile phone to the Samsung Galaxy S10."
I haven't actually received an email from them with an invitation in it, so not sure what they referring to. I received an email last week about Samsung Unpacked Event. In it, it said that yesterday I would receive an email with a link to upgrade to S10. I have not yet received that email or link.

Lembo said:
I've also messaged them this morning.
See what they say.
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I've Tweeted too, lets see what we get back from them.

Latest from the live chat -
"I apologise for the inconvenience. Upon checking within our system the invitation would start to be send after the unpacked event. To be eligible in receiving the invitation for the upgrade you would need to complete the 12 moth payment."
From what I can remember, I have made the deposit, and 11 payments. This means I am only eligible next month after next month's payment ? Guess I won't be getting the pre-order headset.....

same here - spoke to them and said they are having issue with the webpage and the tech team has been notified and is working on fixing it
this is my first year upgrading so not sure if thats normal but why send an email saying go and upgrade when the website is not even working?
not a good start
---------- Post added at 10:02 AM ---------- Previous post was at 10:01 AM ----------
Also - YAY - that time of the year again HAHA

uberNoobZA said:
Latest from the live chat -
"I apologise for the inconvenience. Upon checking within our system the invitation would start to be send after the unpacked event. To be eligible in receiving the invitation for the upgrade you would need to complete the 12 moth payment."
From what I can remember, I have made the deposit, and 11 payments. This means I am only eligible next month after next month's payment ? Guess I won't be getting the pre-order headset.....
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Doesn't matter I was the same when I was on s8 and upgraded to s9 they allowed it right away didn't have to wait

Babychan said:
Doesn't matter I was the same when I was on s8 and upgraded to s9 they allowed it right away didn't have to wait
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I'm thinking the same will happen for me when the upgrade program pages are working again. I think I'll be able to upgrade (eligibility checker already says I am), but I won't get an automatic invitation to upgrade till next month
Suspect it's simply a matter of waiting for their system to get sorted.
Interestingly, I looked at purchasing an S10 'new' and there is an option there to use purchase it on 0% finance on Samsung Upgrade Programme, and it says it uses Close Brothers Retail Finance (which has been taken over by someone else). Didn't go through with the purchase, as I'm waiting to see what's going to happen with upgrade programme, but they'd give me £300 for my S9 against purchase of an S10.

uberNoobZA said:
Interestingly, I looked at purchasing an S10 'new' and there is an option there to use purchase it on 0% finance on Samsung Upgrade Programme, and it says it uses Close Brothers Retail Finance (which has been taken over by someone else). Didn't go through with the purchase, as I'm waiting to see what's going to happen with upgrade programme, but they'd give me £300 for my S9 against purchase of an S10.
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Yes - but if you do that, you still have to pay another year for your S9 - remember you only paid 12 mo of 24mo
so what will happen is you will get 300 off s10, pay 499 but also still need to pay £27/mo for another year - or pay it all in lump sum if you want - believe is £370ish left

According to their live chat they think it should be up and running within 2hrs

I heard that to.
Looks like they're updating the page now. Wish they could start with the link

tim2london said:
Yes - but if you do that, you still have to pay another year for your S9 - remember you only paid 12 mo of 24mo
so what will happen is you will get 300 off s10, pay 499 but also still need to pay £27/mo for another year - or pay it all in lump sum if you want - believe is £370ish left
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Yeah I realize that. Just said it to highlight that they're still referencing Close Brothers
---------- Post added at 11:06 AM ---------- Previous post was at 10:58 AM ----------
The upgrade lounge page ( https://shop.samsung.com/uk/multistore/ukupgradechannel/ukupgradelounge/ )has now changed, so progress is being made