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OK guys,
I just had my "faulty" Diamond replaced - it wasn't ringing on calls, but all other sounds were OK. This is not the same issue that people have had with SMS notifications etc etc.
Basically only a hard reset cured the issue, but it came back after a few days.
Since using the new one I think I worked out what it could be, and it might be very embarassing.....part of it is to do with the stupid way HTC have implemented the volume behaviour in Touch Flo, and their philosophy of "why press the screen once when you can press it 3 or 4 times"! Dismissing email, missed call and SMS notifications from the Home screen anyone? - need I say more.
Anyway, the problem <I think> stems from the way they changed the volume feature. (and operator error).
In WM6.x native, if you turn the system volume off, then the ringer turns off - if you turn it up the ring stays off - BUT both volumes are seen on one screen. So it's obvious.
In Touch Flo there are 2 separate screens!! System Volume, then an Arrow left to "Ring Volume".
Anyone who has the apparent "no ringing" press the up or down volumne, then make sure you hit the arrow left for "Ring Volume".
My sample size is 1, so this maybe coincidental, but I hadn't realised it worked this way.
For those of you with the problem, please check the "Ring Volume" level and get back to us.
See the pic attached.....
Sorry to burst your bubble, but the 'no sound on calls' problem has been seen to happen when the system volume and ring volume have been at maximum. Indeed this has also been seen to happen on WM6.x native, where as you say, both levels are visible.
I was meaning the incoming calls do not ring at all- the sound when speaking still works.
Is that what you meant?
If yes then that's a pain - I was hoping it could be the end of my troubles!
This may or may not be relevant, but, I never change the volume (system or ringer - they're both set to max) and indeed I've even remapped the volume hardware buttons to other functions but on occasion I find that whilst my system volume remains on max my ringer volume has gone right down to zero.
It certainly wasn't me that did it - at least not directly through any positive action related to changing the volume anyway.
I cannot seem to reproduce this problem, and so for now it seems to occur randomly (of course I'm sure there is a definite trigger - I just haven't found it yet!).
Mathew
that is odd - whatever is causing it then, it might be ringer volume related...
This Has Solved The Problem On My Touch Diamond...will Probably Post In A Couple Of Days To Indicate Whether The Problem Has Returned...if You Don't Hear From Me In This Thread Again Then The Problem Can Been Seen As Solved For Good.
All The Best
Sid
no sound.
hi. just got my new diamond. it powered up alright, installed all the necessary apps and sounded great. I also adjusted the system and the ringer volumes to around 80% of max.
but if i use the phone after around 15 minutes, there is not sound. no audio player sound, either songs or incoming calls or sms or anything. its just dead silent.
wanted to go to the shop to have it replaced, but before that, i wonder if anyone can help me and tell if this problem can be solved myself.
i guess i will wait for a reply before going for a replacement.
ahmarismail said:
hi. just got my new diamond. it powered up alright, installed all the necessary apps and sounded great. I also adjusted the system and the ringer volumes to around 80% of max.
but if i use the phone after around 15 minutes, there is not sound. no audio player sound, either songs or incoming calls or sms or anything. its just dead silent.
wanted to go to the shop to have it replaced, but before that, i wonder if anyone can help me and tell if this problem can be solved myself.
i guess i will wait for a reply before going for a replacement.
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Click to collapse
Bad news mate. But that problem is slightly different to the topic - it's only the ring volume which doesn't work for me and certain other people.
All other sounds work just fine.
Phone not ringing, vibrating or flashing for incoming calls
I am also having the same problem with my Diamond. The phone is not ringing/lighting up/vibrating or anything when someone is calling me. I have tried calling my phone myself to just watch it remain black. I REALLY hope someone somewhere finds a solution to this problem, or I may just throw it against the wall
I also had the same problem with my Telus CDMA diamond - sound worked fine, then after a random amount of time after power off, there would be no sound - no ring, no mp3 audio, nothing. Sound would be restored after soft reset, but would again disappear sometime after being powered down. I tried everything to fix - reflashed various roms, SRS WOW driver, everything - no fix to be found. The only way I could prevent the sound from disappearing was to use the "not suspend power" option of S2U2 - sound was maintained but it sucked battery like crazy. So, I returned the phone for exchange - they exchanged no problem. I haven't had a problem since with the new phone.
Phone not ringing for incoming calls
I've had this problem twice in the last couple of days. After testing a few scenarios I have been able to reproduce this problem on my TD. Like other users, the problem that I was experiencing was that my TD would not ring upon an incoming call. It would flash the screen and show caller ID, but no sound. Ring volume and system volumes were both at max.
I have been using an alarm application, G-Alarm v0.6.4. This app was installed to the device memory. After setting a test alarm and cancelling it, I then called my TD and the problem was reproduced. Are any other TD owners with this bug also using G-Alarm? (I also found that the G-Alarm was not stopping by pressing "Stop", so thought it was a bit buggy.)
I could restore the phone ringer by opening Settings -> Sounds & Notifications -> Notifications. I found that my original ring tone for an incomming call had changed by itself. When I restored the ringer to my chosen ringtone, problem solved.
I uninstalled G-Alarm and so far so good.
I'm interested to see if any others with this problem are using G-Alarm or any other 3rd party alarm app.
Regards,
Paul
Paul, I also seemed to have run into the same issue with g-alarm. I say seem because although I did a hard reset the issue has persisted. The issue seems to frequently crop up when I switch sound profiles.
I've the same problem. No Sound after some call or others sounds play. When this happens and if I receive a call the others not listen my voice. This means that when audio disappear, speaker and also microphone not work, like the system can't comunicate with them. The volume control not resolve my problem. I've done HR and with nothing installed in my phone the problem come back again after few minutes. So it's not a problem of third part bad software, but htc orginal software or hardware problem.
Anyone solve it o have idea?
Thanks!
Perfect solution sickboy555 - I feel a right twit!!!!
no sound
So, for me, the Diamond is a dead brick - just good to look at, with no sound after 15 or even 10 minutes of standby.
can anyone just tell me if this type of a problem may be related to 1. Hardware, or 2. software.
I've given it to the shop from where i bought it from, but they keep on returning me the phone after a week to 10 days, telling that it's been fixed now. But the problem still persists, and I keep on giving them the brick back again and again.
Frustrated, i wonder if I can fix it myself, or just go to the shop, and throw it against the wall and count the pieces !!!!!!!!
fleabane said:
Perfect solution sickboy555 - I feel a right twit!!!!
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Click to collapse
glad to have helped!
I'm not sure if there is a real hardware issue as well. Are the others with the "same" problem sure they followed the guidance????
Hi Sickboy555,
yes I checked your advice but this wasn't the cause of the problem for me. As posted earlier, for me it was caused by my G-Alarm application. It's been over a month now since uninstalling G-Alarm and the problem hasn't returned since.
you are the man,thank you.
Thanks. My incoming ring tone problem has been solved.
er...sorry..wat is the solution again?? i dun really get it...
Hihi,
I just recently updated my N1 to FRF83 on stock all the way and have started to experience a problem during my incoming calls and would like to ask if anyone else experiencing this as well.
Even after setting all volumes (notifications,ringing,media etc etc) to 100%, whenever I get an incoming call the phone doesn't ring and it only vibrates/LED trackball.
I've doubled checked that there isn't any contact-specific settings for ringtones and also tried using a volume control app to 100% all volumes. Also checked that its not a speaker problem cos the chosen ringtone plays alright on music players. Also tried both custom ringtones and default ringtones and there's no difference.
Been using my sister's phone to call my phone and the thing is that this situation is not consistent.
Sometimes it rings without any issue. Sometimes the ringtone rings for 3-5 secs and silences. Sometimes it does not ring while trackball/vibrate activates. Sometimes it does not ring and trackball/vibrate does not activate as well. The issue is equally inconsistent regardless of whether the phone is on standby(screen off) or active(screen on).
Thanks in advance if anyone can help
I have the same issue with the FRF91 build of Froyo. Looks like the Google forum has a bunch of people reporting this as well.
I'm going to try to go into recovery and clear the cache. If it doesn't work I'll wipe the phone and see if that fixes it.
I have had my Z3c about 6 weeks (US- AT&T) and I really enjoy everything about this phone. However, recently the phone quit ringing audibly when I have an incoming call. When I get a call, the screen comes on and shows that I have a call, the phone vibrates like it always does and the LED flashes bright white. But no sound, no ringtone. Actually - a very quiet ringtone, like through the small phone receiver speaker maybe. All other notifications sound out normally: SMS, email, alarms all work fine. Speakerphone works fine. Only incoming calls have no ring volume. Of course, I have checked the volume settings and have the ringtone & notifications volume slider wide open. I have changed ringtones, adjusted every sound and volume setting on the phone to no effect. I turned 'OK Google' off since I have read that in listening mode, OK Google can impact speaker output. Nothing had any effect. I have searched across the internet and haven't found any answer and no one mentioning this issue with the Z3c.
I did find that the exact same issue happened with the Z1 and Z1c when they got the KitKat update in early 2014 (http://www.androidcentral.com/sony-fix-coming-xperia-kitkat-audio-bug ) but i don't find any resolution discussed so I expect that Sony fixed that with an update.
My next step is a hard reset but I can't do that before the weekend so I thought I would throw this out to see if anyone else has the issue or - better yet - a solution.
One thing I am going to try is the stereo sound mod for the Z2 ( http://forum.xda-developers.com/z3/general/z2-stereo-sound-mod-incoming-calls-t2921840 ) if the hard reset doesn't work.
EDIT: 10/30/14 - I continued to try different things with the no-ring-volume issue. I took the time today and did a factory reset including erasing internal storage but that didn't help. In addition to what I described above I found the following:
- on an incoming call, the speakerphone does not work. If I turn on speakerphone, the caller can hear me but I cannot hear them. If I turn off speakerphone, everything is fine (I hear the caller in the earpiece, they hear me).
- I have LED set to off so it should not come on except for charging. But it flashes - fast and bright white - on an incoming call. This may not be part of the issue but I have never seen it flash before on incoming call. Maybe I notice it now since I have been staring at my phone while making dozens of calls to myself from another phone to figure this out.
- External speakers do work fine, I can play music, video, etc. and it all sounds fine.
So...any ideas?
I would try setting it back to a default ringtone. It may be having an issue with the one you are using. This is assuming your issuing a custom ringtone.
CollinsJ - Thanks for the response but I have tried many of the ringtones, including the default. I was actually using the default ringtone when the problem started. I am going to edit the original post to include a few more things I learned today related to this problem.
Maybe it's time to take it in for repair.
I have the same problem with my Z3, did you find a solution for that??
z3 sound
Same here. i downgraded to kitkat, no effect.
on sony forum there is a ton of people with this issue.
I got Z3 dual, incoming ringtone volume is terrible and speakerphone volume is lower than speaker for ear.
I rooted but i found no patch to fix it.
Viper4Android doesnt help
Any ideas?
Hi,
I have a Z1 which had similar problem, phone would not ring when there was an incoming call. Tried setting to default ringtone, which didn't work.
The second thing I tried was restart the phone in safe mode, and tested it, and got the incoming call ring. After that I restarted normally and it is now working. Don't exactly know what it did but it works now.
Press volume key up then choose sound. Sometimes it has been set to priority.
It worked for me!
patelsk
Thank you. I restarted my phone in safe mode, like you said, and all works fine.
I have had my phone 2 years and yesterday it stopped ringing and the alarm doesn't ring either, help please
No ring sound volume on incoming call
hi Lynne rickaby, have you solved the F...k issue with the incoming sound tone?
I have an sony xperia z3+
I bought xperia st26i phone. incoming call appear, can answer, but ringing sounds not comes out. vibration also work. when i play a media file, it plays. but sound not come out. i successfully make the factory setting function also to settle it. but all my effort going vain. how to solve it. please help me
I'm on a fresh installation of cm-12.1-20160225-NIGHTLY. When calling someone, my microphone is sometimes muted, often it happens a few minutes into the call. This happens both when using the microphone of my wired headset and with the internal microphone. Any idea on how to solve this?
It looks like this is reproducable, the microphone is switched off as soon as the screen goes dark. Is this a known bug, e.g. in Cyanogenmod?
OK, I am speaking to myself here, but maybe it will help someone else. Googling for the error revealed the same problem for a One Plus X user: Mic mute issue on earphones when the screen turns off
It helped to switch off "from any screen" in Google Now.
Hi there,
Not sure if my phone is a dud - has anyone experienced the V40's boombox speaker suddenly not working or else very quiet? I've tried to adjust the volume controls, but it either seems normal, or else it even seems like it's in a call (it says "call volume" when adjusting the volume rocker switches sometimes, even though I'm not in a call). The volume sliders are all full. The only cure is a reboot. But you can still hear screen taps and things too. It's sort of like a media playback issue, and it happens in other apps as well - like Youtube, WhatsApp, etc. It's not going to Bluetooth either...
I have done a factory reset and the problem crept back right away.
Thanks for any help.
Thx
Ken'
kenwchan said:
Hi there,
Not sure if my phone is a dud - has anyone experienced the V40's boombox speaker suddenly not working or else very quiet? I've tried to adjust the volume controls, but it either seems normal, or else it even seems like it's in a call (it says "call volume" when adjusting the volume rocker switches sometimes, even though I'm not in a call). The volume sliders are all full. The only cure is a reboot. But you can still hear screen taps and things too. It's sort of like a media playback issue, and it happens in other apps as well - like Youtube, WhatsApp, etc. It's not going to Bluetooth either...
I have done a factory reset and the problem crept back right away.
Thanks for any help.
Thx
Ken'
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Click to collapse
I am facing a similar issue with "call volume" showing up when headset is connected (even though am not on a call); This specifically happens if my V40 has been previously connected to a Bluetooth device which has a mic, and then has been disconnected from it. I have to restart my V40 everytime this happens as otherwise the audio is really inconsistent (it sounds cracked at lower volume, and tinny at higher volume).
When you say "the problem crept back right away", is it after some particular action (for instance connecting to some BT speaker or something?);
Also, did you try running it in safe mode (hold power button, press the "power off" icon in the screen, it should show an option to re-boot to safe mode), for me, it works on safe mode but the problem comes back even after a factory reset when i am in the normal screen.
BurningFlames said:
I am facing a similar issue with "call volume" showing up when headset is connected (even though am not on a call); This specifically happens if my V40 has been previously connected to a Bluetooth device which has a mic, and then has been disconnected from it. I have to restart my V40 everytime this happens as otherwise the audio is really inconsistent (it sounds cracked at lower volume, and tinny at higher volume).
When you say "the problem crept back right away", is it after some particular action (for instance connecting to some BT speaker or something?);
Also, did you try running it in safe mode (hold power button, press the "power off" icon in the screen, it should show an option to re-boot to safe mode), for me, it works on safe mode but the problem comes back even after a factory reset when i am in the normal screen.
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Click to collapse
Hi there, yeah, I can't exactly pinpoint when the problem crept back after the reset. I had been using Google Maps but I can't imagine how that would affect audio. The next time I used Google Maps, I couldn't here the navigation cues, and then I checked Youtube and "behold!"...the sound had got cut out again. Had to reboot. Would the phone be routing audio to some bluetooth channel or something, like my Samsung Gear S3? Why it would, I don't know. I do remember seeing the "in call" display once when this was happening which clearly is a different bug and not bluetooth related. I did try to connect to a bluetooth device, and then disconnect, and the problem has not resurfaced yet but I feel that I don't have much confidence in it at the moment.
I'll look into Safe mode; thx for the tip.
Ken
I know this has happened to me as well but I know what is causing it on my phone. Whenever taking a video call in Facebook messenger then my phone stays locked in the call volume also. Only way I have found is to restart the phone also. I am not using Bluetooth at all for the call either just the phone speaker so it's not a Bluetooth issue on my end. Having to restart the phone definitely sucks.
rx7boy22 said:
I know this has happened to me as well but I know what is causing it on my phone. Whenever taking a video call in Facebook messenger then my phone stays locked in the call volume also. Only way I have found is to restart the phone also. I am not using Bluetooth at all for the call either just the phone speaker so it's not a Bluetooth issue on my end. Having to restart the phone definitely sucks.
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Click to collapse
Well i found one more case - when doing a FTP through WiFi from PC (to transfer files); once FTP connection is closed (after transferring), and then if the earphones are plugged-in, phone says "call volume". Had to again restart. I was trying to find any app that can just refresh the UI/settings/system without doing a restart every time but haven't been successful. LG definitely need to fix it.
Thx for the replies, I have no clue as to why this problem is happening, but I've traded my phone for a new one in the 10-day purchase period and so far it is working correctly. Fingers crossed.