Hello, First of all sorry for my english.
I have the problem with my phone that the backlight after Huawei Powered by Android logo just turns off and you only see what with a flashlight or sunlight.
Have the device sent in to Huawei because there is warranty (3 months old device) Back karm it with the diagnosis that it is a water damage.
Have opened the phone and then on a flex cable (From dock to the motherboard) seen her something went on it and the indicators are red.
but since the phone is running and also operating everything and even in Fastboot mode the backlight remains on
I thought I could try how to read it to P9 that you can set a jumper for the backlight
That's why I wanted to ask if someone has a diagram or anything else where I have what bridges as a test before I try it with a new LCD.
Or you have another tip
I also read that it may have something to do with the proximity sensor? `
I thank you in advance for your help and look forward to reply
Again I'm sorry for my english because I'm from Germany and have really missed English: p
Because it's an English board, we need to proceed in English, you can write me a PM in German if you want.
It seems that it's a software problem, because on Fastboot and the first screen the backlight is on.
Do a backup of your data if you don't have everything on a SD card. You can do this with HiSuite on PC or an ES Card and the Huawei Backup app.
Remind, that your DCIM directory (your photos and videos) won't backup, also other directories on internal storage like Pictures, Music and Videos. You need to backup them manually.
After this do a factory reset. For that boot into eRecovery and press "Wipe Data/Factory Reset". You need to confirm this a second time, then the phone will do a complete reset.
Maybe it's a wrong firmware, then the factory reset won't work. You can try an OTA update if it's available.
Or you try my guide (tutorial 2), but for this you need an unlocked bootloader and TWRP.
You warranty is lost now after you opened your phone, btw.
Hey, Thx for the Answer but it can closed.
i Selled the phone
Update with HISuite dosnt Helped by this phone
Mfg
Related
Hi guys,
As the title says, will i be able to retrieve my lost files after sudden factory reset? i just saw my phone restarted then saw the emui logo which i thought was updating then all of a sudden asking me all the details which was present when using a new phone such as, gmail account, language, time etc.
I already rooted my phone because that was the requirement of all recovery software(dr fone, easeus mobisave, remo) but haven't got any luck of seeing at least some of the files i know was present before my phone did the factory reset.
I saw this post here in xda about internal memory recovery, will it be the solution to my problem? will it work on my phone? or i should stop looking for a solution?
here's the thread i'm talking about:
https://forum.xda-developers.com/ga...de-internal-memory-data-recovery-yes-t1994705
P.S.
after rooting my phone i disabled my wifi/mobile data, removed the sim card and memory card to prevent updates,etc. thus making it overwrite the files i want to recover <- this was the tip present in all sites i visit looking for a solution to my problem.
I learned my lesson now to always backup.
Thank you in advance guys, I hope you guys can help me, sorry if I wrote a long post asking for a solution.
hi...
all of the sudden, my fingerprint sensor stopped working...
the "fingerprint ID" option is missing from the settings menu as well...
phone is not rooted... it wasn't updated recently and shows no pending system updates available...
it runs emui 5.0.1 with NEM-L21C432B352 build number...
i've already tried factory reset but the problem wasn't solved...
what can i do?
is there any huawei hidden menu that i could access via phone app?
any help is more than welcome...
in the mean time, i've cleared the cache via reboot menu (pwr off, holding the volume up while booting to enter the menu)... and all of the sudden, the option of "fingerprint id" reapearred in settings...
i don't know if clearing the cache helped or not - but the damn thing works again (at least for now)...
before that i have already tried clearing the cache directly in storage settings (the usual way of doing that) but that didn't change a thing...
and now it doesn't work again
nor the setting exists... weird
60nine said:
and now it doesn't work again
nor the setting exists... weird
Click to expand...
Click to collapse
seems this is causing issues and fixing on its own.
check if the clearing cache helps again if not, I may try to help with dload but this is strange if it does behave this way on its own without any chanegs.
shashank1320 said:
seems this is causing issues and fixing on its own.
check if the clearing cache helps again if not, I may try to help with dload but this is strange if it does behave this way on its own without any chanegs.
Click to expand...
Click to collapse
i did all the clearings of the cache i can with the unrooted device... last night it worked again, and this morning it's not working
for what it's worth - the last update was about a month ago (that smaller one with only security patches i suppose) - so i assume it's not the problem with any of the updates...
i just hope that the fingerprint sensor didn't get a loose connection on the cable inside the device... although, the device didn't fell nor it was damaged in any way...
btw - how can i do the offline installation of the firmware with the unrooted device? i suppose i have to download the full OTA package and put it in some folder so the device recognizes it when i go in the offline installation mode...
60nine said:
i did all the clearings of the cache i can with the unrooted device... last night it worked again, and this morning it's not working
for what it's worth - the last update was about a month ago (that smaller one with only security patches i suppose) - so i assume it's not the problem with any of the updates...
i just hope that the fingerprint sensor didn't get a loose connection on the cable inside the device... although, the device didn't fell nor it was damaged in any way...
btw - how can i do the offline installation of the firmware with the unrooted device? i suppose i have to download the full OTA package and put it in some folder so the device recognizes it when i go in the offline installation mode...
Click to expand...
Click to collapse
Yes, refer dload method given in my signature for quick steps.
Yours could be hardware issue as well.
thanks for all the help
i will try to make an offline update or something... i just hope this ain't a hardware issue (although the device is still under warranty - but replacing it would be the last option)
@shashank1320 - i've tried the dload method but all i get is an "Software install failed" error...
what i've done and tried:
- created "dload" folder on internal memory (i don't have an external sd card)
- put "update.zip" there (tried with both full package and smaller one from the server)
- tried also with unpacked files from the zip (update.app, etc...)
but everytime i'm getting the above error...
is it because i'm trying to flash the same firmware version as already installed on the device?
note:
the device is not connected to the computer while i'm doing that
60nine said:
@shashank1320 - i've tried the dload method but all i get is an "Software install failed" error...
what i've done and tried:
- created "dload" folder on internal memory (i don't have an external sd card)
- put "update.zip" there (tried with both full package and smaller one from the server)
- tried also with unpacked files from the zip (update.app, etc...)
but everytime i'm getting the above error...
is it because i'm trying to flash the same firmware version as already installed on the device?
note:
the device is not connected to the computer while i'm doing that
Click to expand...
Click to collapse
You need sd card. Internal memory wont work (for a glitch it worked for me on 5C but that is something i or someone can not prove)
shashank1320 said:
You need sd card. Internal memory wont work (for a glitch it worked for me on 5C but that is something i or someone can not prove)
Click to expand...
Click to collapse
tried with SD card as well... same thing
now i'm starting to suspect that the fingerprint sensor cable got loose somehow... sometimes the settings app gets stuck for a bit, like it tries to identify a missing sensor/device...
i'm trying to find out what size are those two screws at the bottom... Torx T2 or T3? (on youtube disassemble video - people say both, so i'm not sure)
60nine said:
tried with SD card as well... same thing
now i'm starting to suspect that the fingerprint sensor cable got loose somehow... sometimes the settings app gets stuck for a bit, like it tries to identify a missing sensor/device...
i'm trying to find out what size are those two screws at the bottom... Torx T2 or T3? (on youtube disassemble video - people say both, so i'm not sure)
Click to expand...
Click to collapse
Not sure on this buddy. Will advise you to visit Service centre if its in warranty rather messing yourself as if they come to know that screw was opened, they may void warranty
shashank1320 said:
Not sure on this buddy. Will advise you to visit Service centre if its in warranty rather messing yourself as if they come to know that screw was opened, they may void warranty
Click to expand...
Click to collapse
i know... but as i've seen on the video, the 5c is easy to open and the sensor cable is easy to access...
i'm just waiting for the screwdrivers to arrive and i'll post the results here...
visiting service centre is the last resort - my nerves are more precious
Hello,
I have a question I hope you can help me.
I have an Huawei P9 and I forgot my Screenlock pin, I try to unlock by Google but it is not possbile.
My problem is that on the phone are lot of pics from my daughter and I'm don't want to lose this pics.
I try to use the armoa file manager but is not working, on my phone or the problem is that I did know what I do wrong.
What can now do?
Thanks a lot!
miles1980 said:
Hello,
I have a question I hope you can help me.
I have an Huawei P9 and I forgot my Screenlock pin, I try to unlock by Google but it is not possbile.
My problem is that on the phone are lot of pics from my daughter and I'm don't want to lose this pics.
I try to use the armoa file manager but is not working, on my phone or the problem is that I did know what I do wrong.
What can now do?
Thanks a lot!
Click to expand...
Click to collapse
If you are on Marshmallow or Nougat and if you had TWRP installed, you could copy DCIM folder from Internal memory to PC, via TWRP
But to install TWRP, you need to prepare some steps from the System (to obtain Bootloader code, to Unlock OEM) - without the PIN you cannot
With DC Phoenix tool and 15 EU credits, you could reset the phone and start using it again, but it will wipe Internal memory, with the DCIM folder and photos
https://www.dc-unlocker.com/DC-Phoenix-flash-repair-tutorial
Don't know if Ministry of Solutions (maybe little cheaper than DC Phoenix) could break over (Bypass FRP ?), without resetting the phone and wiping Internal memory
https://www.google.com/amp/s/ministryofsolutions.com/paid-services/amp
- at least, you can ask them in advance, for free
Hello guys, I'll try to explain what happened giving just a few context that may help give me some right direction to recover the user data that were in the phone.
As this thread got longer than I expected, summarising:
Moto G XT1033 drained battery, got into bootloop, only fastboot was working, couldn't get into recovery mode ("boot up failed"). When I tried to replace battery, after power on it's now bricked (as "qhsusb_bulk" in PC). My main goal, save user data (whatsapp folder mainly), to flash and restore Android.
Whole situation detailed, what happened:
I have a Motorola Moto G 16GB Music Edition Dual SIM XT1033 (Music edition) 2014, sold in Brazil. It was working for all these years fine, avoided upgrading Android KitKat from 4.4 because it just worked fine. In past months I noticed the battery holding less and less charge, but as I intended to buy a new phone soon I didn't care.
Unfortunately, couple days ago I heard the sound of notification "low battery... powering off". Then I plugged the charger cable and waited some time, after that, I thought it would just boot up normally, it showed "M" loading screen, with the animation etc, but it went to black screen and loop to loading screen again and again.
I tried to hold power and volume down, it went to fastboot, and when I tried start "recovery mode" but it would just say "boot up failed".
I searched for threads and people who had issue like mine and in fact, I found someone who described exactly the same problem I had, user named @ravibhat here: https://forum.xda-developers.com/moto-g/help/moto-g-bootup-problem-recovery-mode-t3122492
While he didn't say he was able to fully flash his smartphone and get it back working, he said he was able to recover all his user data. I was really trying to follow his steps to at least, recover all user data, BUT, before that, my Moto G got hard bricked.
As I have another Moto G XT 1033, the exact same model as this one, but with a working battery, I thought it would be plausible to replace the battery so I could have more safety when fixing the phone, but it didn't work as that. Instead, after I disconnect and reconnect the battery, the Moto G is now hard bricked, as it doesn't boot up anymore, not even holding power + volume buttons, holding for 60s or 120s, none, nada. Rarely, the LED light blink once, nothing more. I connected to PC and it recognized as "qhsusb_bulk", after disconnecting and connecting the phone back to Windows 7, it automatically tried to install drivers and now it would just show "Qualcomm HS-USB QDLoader...." in device manager .
Now I have two issues, first, make it come back to state where I could open fastboot. Second, try to dump/save all user data, to then make a total flash/factory reset to see if I can get it working again.
After searching for hard brick and "qhsusb_bulk", I found this thread (https://forum.xda-developers.com/moto-g/help/how-to-revive-hard-bricked-moto-g-t2833798) and this (https://forum.xda-developers.com/moto-g/general/guidy-to-unbrick-hard-bricked-moto-g-t3875035) that says it will recover from it, but it didn't mention IF IT WILL compromise or delete all user data. Will it?
I don't want to just go and try a bunch of (possible danger) commands and guides without having some experienced people giving advices on how to perform actions, or even if it's possible to "make some backup" of current situation, "copying whole partition", etc, before installing and flashing anything.
Device INFO:
Android version was 4.4. No Root. Bootloader is LOCKED. No customizations.
ADB Debugging state is unknown, probably it was just the default value.
What I want:
I want to get a copy of all my internal storage data, eg: WhatsApp folder, etc. Better if I could get whole storage image and just flash OS and boot loader to get back as it was...
Trying to flash it in any way that causes data loss would be my last option, but @ravibhat who had same issue few years ago couldn't even get it back working again.
What @ravibhat found out:
He thought bootloader UNLOCK would wipe all internal memory user data, but he did it and still could get all files using TWRP 2.8.x.x.
"To root the phone, I’ll have to UNLOCK the Bootloader."
"ADB can be used to backup using PUSH, PULL (may or may not require Android USB Debugging enabled)": he couldn't get it to work using adb push/pull.
Please, I would really appreciate any help from anybody, also from following users @ravibhat , @lost101 , @Teddy Lo , @Kamin4ri , @oversleeper , @jdawc7 , @sd_shadow , @SahilTech , @liveroy , @bouba148 , @bejunk , @Wolfcity, @skad00sh, @FabioSan.
After searching for hard brick and "qhsusb_bulk", I found this thread (https://forum.xda-developers.com/mot...oto-g-t2833798) and this (https://forum.xda-developers.com/mot...oto-g-t3875035) that says it will recover from it, but it didn't mention IF IT WILL compromise or delete all user data. Will it?
Click to expand...
Click to collapse
It should not delete the user data. I'm saying this out of logic though, I've never tested it.
Technically the Motorola qboot utility will ripristinate the bootloader only, without modifying any other area of the memory.
oversleeper said:
It should not delete the user data. I'm saying this out of logic though, I've never tested it.
Technically the Motorola qboot utility will ripristinate the bootloader only, without modifying any other area of the memory.
Click to expand...
Click to collapse
Thanks @oversleeper, I was a bit afraid because of the "blank-flash.bat" name.. but as I don't know of any other method of beginning this recovery other than unbricking using this qboot bat script, I will end up giving it a chance.
As I said before, Windows 7 auto installed the "Qualcomm HS-USB QLoader 9008" driver as soon as it recognized the "qhsusb_bulk". Do you think I should try to uninstall it and start from step 1 on this guide (https://forum.xda-developers.com/moto-g/help/how-to-revive-hard-bricked-moto-g-t2833798) installing the "Riff BOX JTAG drivers + Driver Signature Enforcement Overrider"?
Yes, I suggest that you install the driver's as advised in that old thread. Also, you will need to use the right qboot utility, for the right model and version of the bootloader that you have or it won't work. Unfortunately I can't help with that, you will need to search the internet and may luck be with you.
THEME DIRECTLY FROM THE SAMSUNG STORE. THE DOWNLOAD FINISHED AND I CLICKED APPLY EAGER TO ENJOY THIS REALLY COOL DREAMCATCHER\SACRED GEOMETRY VIDEO THEME. SCREEN BLINKED A COUPLE TIMES THEN THE SCREEN WENT BLACK AND MY PHONE VIBRATED AND WENT OFF. I THOUGHT OK REBOOT FOR EFFECT NEW THEME\\\NO IT WENT INTO A BOOTLOOP GETTING TO THE PINK TMOBILE SCREEN B4 BLACKING OUT AND RESTARTING. ON THE 3RD REBOOT IT LANDS NOT QUITE IN RECOVERY MODE WITH 4 OPTIONS SAYING POSSIBLE DATA CORRUPTION OPTIONS WERE REPAIR APPS \REBOOT BOOTLOADER \SIMPLY TRY AGAIN\ OR THE DREADED AND UNACCEPTABLE FACTORY RESET.
NOW IM NO NOOB YET IN THE SAME TOKEN I HAVENT USED ODIN OR FLASH FIRMWARE ON ANYTHING SINCE 2013 AND I CAN NOT AFFORD A BRICK IT WILL CRUSH MY EXISTENCE CURRENTLY.
THIS IS THE VERY 1ST TIME IVE EVER POSTED AND ASKED FOR DIRECT HELP, SIMPLY BCUZ WHAT I KNOW ABOUT THESE DEVICES,THIS IS A PRETTY "WEAK" OBSTACLE IN THE WAY OF FUNCTION AGAIN.
SOOOO MY QUESTION IS THIS ## CAN I NOT SIMPLY USE RECOVERY MODE TO "UPDATE" FROM EITHER SD CARD OR ADB AND PUSH OR SIDELOAD A STOCK THEME OVER WHATS THERE TO GAIN FUNCTIONALITY BACK.
LIKE I SAID I AM 100 PERCENT SURE THE ONLY PROBLEM WAS WHATEVER IS IN THAT THEME IS CORRUPT OR ALLERGIC TO MY DEVICE. THAT SAID OF COURSE IM OPEN TO ANY AND ALL WORKAROUNDS THAT GET ME THERE. IM PRETTY DESPERATE RIGHT NOW BCUZ ALOT RIDES ON COMMUNICATION DAILY....IF MY FIX IS SIMPLE ENOUGH COULD ONE OF YOU DEV-GODS SHOOT ME THE STEP BY STEP CODE LINE FUNCTIONS I NEED TO COMPLETE THIS I HAVE ADB\FASTBOOT ON MY LAPTOP AND A DOWNLOADED THEME I KNOW WORKS BUT WILL MY SUGGESTION WORK AND IF SO CAN YALL HELP ME WITH THE FUNCTIONS OF CODE I HIGHLY APPRECIATE ANYONES TIME, ABILITY AND CAPACITY TO HELP ME OUT TODAY AT LEAST GOODNESS I HOPE ITS TODAY PLEASE RESCUE/
I HAVE HONOR & RESPECT & THE UTMOST APPRECIATION FOR EVERY MODERATOR, DEVELOPER, AND TROUBLESHOOTER OUT THERE.
DONALD POTTS
EMAIL.::: [email protected]
Hope someone can help you fix your N9.
Bad news odin and such wont help. Right now you are what's called soft locked you have 1 recourse and that is factory reset. Using adb it might be possible to pull off a backup of the file system but that is still it. If you get a readable backup you are still going to need factory reset. The only thing that would have helped would be twrp and nandroid backups you could have loaded them or used twrp to mount the emmc to copy off. And since you are stock you might have encrypted the emmc and sd card and if that is the case nobody can help you you only have 1 option and that is factory reset and restore from syncronized backup.
What's more is this isn't an issue of a maligned 3rd party theme needing to be overwritten it is from an official store on a stock device. Good news is you seem to have signed into samsung cloud backup and perhaps linked a google account to the phone so the auto backup should restore your contacts and txt messages.