This is a fresh thread as this issue was getting lost in the UK thread.
CPW Offered £375 trade in but if you had a note 8, they offered an additional £200 trading making it £575 (Math good huh?!).
This made the largest note 9 512mb an affordable £524. An attractive proposition to many. Myself included. I certainly would NOT have upgraded to the note 9 from the note 8 based on the lower offer as there is little differentiator between the 2 phones. This was clearly the best deal available pre order.
However many note 9 buyers who have returned their note 8 are not receiving £575 only to be offered £375, or for those who took a screen shot of the extra £200 being offered £530.
Not sure what CPW are playing at but this is an issue where I'm sure trading standards might be interested and of course the media if this isn't resolved swiftly. In my mind this is a break in contract and loses the faith of CPW customers.
Stories here please.
bonerp said:
This is a fresh thread as this issue was getting lost in the UK thread.
CPW Offered £375 trade in but if you had a note 8, they offered an additional £200 trading making it £575 (Math good huh?!).
This made the largest note 9 512mb an affordable £524. An attractive proposition to many. Myself included. I certainly would NOT have upgraded to the note 9 from the note 8 based on the lower offer as there is little differentiator between the 2 phones. This was clearly the best deal available pre order.
However many note 9 buyers who have returned their note 8 are not receiving £575 only to be offered £375, or for those who took a screen shot of the extra £200 being offered £530.
Not sure what CPW are playing at but this is an issue where I'm sure trading standards might be interested and of course the media if this isn't resolved swiftly. In my mind this is a break in contract and loses the faith of CPW customers.
Stories here please.
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Click to collapse
Just received £530 as predicted even though the trade in offered £375 plus £200. I have raised a complaint via the online email form. I was told that the screen shot I sent shows I was offered £375 and that my case will be raised with their Trade In team. I'll chase again today. Last phone I buy from the CPW group.
Managed to avoid this trouble but hoping my experience adds to the knowledge base:
I was quoted £575 total online trade in for my Note8. Bought the Note9 online, delivered to store and collected - no problems so far.
A few days later I received the pathetic jiffy bag to send the Note8 back in. Immediately got cold feet and made inquiries with CPW web chat and telephone contact center. Long story short was that to get the full £575 I had to post it back to them but a store manager may authorise the return through the store.
I went to store and followed the advice of the web chat team - ask for the trade in to be accepted in store. The store manager refused so I then said 'here, have this Note9 back as I want an immediate refund'. This was done in a few minutes and I walked away with my Note8 unmolested.
On Thursday 30th Aug I went to another CPW store and asked for a trade in against the 512gb Note9. They immediately offered £550 off the Note9 and would order one in. Received it next day and a happy outcome for me.
Hi - thanks for starting this thread as its useful to keep a track of issues with CPW!
I also pre-ordered with CPW and bought a sim free phone with them - i just spoke to their customer service team who told me that sim-free purchases are not eligible for the additional £200 trade in!! Has anyone experienced this too? Luckily i've screenshotted my trade in so will have to raise a formal complaint if they dont resolve but just wanted to make those on this forum aware that the customer service team arent quite sure of the facts.
On a separate note, have those that ordered sim-free got their wireless charger yet? I still havent got mine and they wont tell me if its been dispatched yet.
The customer service at CPW is awful and I wish i'd just bought through Samsung..... the only plus is that the phone is amazing (I just moved across from the iphone!) and wish i'd moved across sooner!
neildo said:
Managed to avoid this trouble but hoping my experience adds to the knowledge base:
I was quoted £575 total online trade in for my Note8. Bought the Note9 online, delivered to store and collected - no problems so far.
A few days later I received the pathetic jiffy bag to send the Note8 back in. Immediately got cold feet and made inquiries with CPW web chat and telephone contact center. Long story short was that to get the full £575 I had to post it back to them but a store manager may authorise the return through the store.
I went to store and followed the advice of the web chat team - ask for the trade in to be accepted in store. The store manager refused so I then said 'here, have this Note9 back as I want an immediate refund'. This was done in a few minutes and I walked away with my Note8 unmolested.
On Thursday 30th Aug I went to another CPW store and asked for a trade in against the 512gb Note9. They immediately offered £550 off the Note9 and would order one in. Received it next day and a happy outcome for me.
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Click to collapse
krunalv said:
Hi - thanks for starting this thread as its useful to keep a track of issues with CPW!
I also pre-ordered with CPW and bought a sim free phone with them - i just spoke to their customer service team who told me that sim-free purchases are not eligible for the additional £200 trade in!! Has anyone experienced this too? Luckily i've screenshotted my trade in so will have to raise a formal complaint if they dont resolve but just wanted to make those on this forum aware that the customer service team arent quite sure of the facts.
On a separate note, have those that ordered sim-free got their wireless charger yet? I still havent got mine and they wont tell me if its been dispatched yet.
The customer service at CPW is awful and I wish i'd just bought through Samsung..... the only plus is that the phone is amazing (I just moved across from the iphone!) and wish i'd moved across sooner!
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Click to collapse
I've been waiting 11days for my Samsung note 9 from Samsung so either way it's a pain to get the newest flagship either way you buy it lol
Sent from my ONEPLUS 5
krunalv said:
Hi - thanks for starting this thread as its useful to keep a track of issues with CPW!
I also pre-ordered with CPW and bought a sim free phone with them - i just spoke to their customer service team who told me that sim-free purchases are not eligible for the additional £200 trade in!! Has anyone experienced this too? Luckily i've screenshotted my trade in so will have to raise a formal complaint if they dont resolve but just wanted to make those on this forum aware that the customer service team arent quite sure of the facts.
On a separate note, have those that ordered sim-free got their wireless charger yet? I still havent got mine and they wont tell me if its been dispatched yet.
The customer service at CPW is awful and I wish i'd just bought through Samsung..... the only plus is that the phone is amazing (I just moved across from the iphone!) and wish i'd moved across sooner!
Click to expand...
Click to collapse
I have a screen shot that shows Sim free were also offered with the £200 additional trade in. PM with your email address if you would like the screen shot.
Hi all. I went into my local CPW in Burton on Trent yesterday and traded in my Note 8 and received £550.00. I paid £349.00 for the outright purchase of the Note 9 and walked out with it within 30 mins. My Note 8 had to be tested and reset
jah said:
I have a screen shot that shows Sim free were also offered with the £200 additional trade in. PM with your email address if you would like the screen shot.
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Click to collapse
me too. Idiots.
Both my online and in store Note9 purchases with £200 extra trade in were on sim free.
Sad to say that you can see why high street retail chains are closing down. CPW and others just can't operate a digital and bricks and mortar businesses as a unified business model. All very sad.
Now they've said whatever the trade in team offer (? what like £575 as advertised!) the social media team will bring it up to value offered, so long as the phone was working there shouldn't be a problem. However its now Tuesday and I logged this on Saturday (sent the phone 8 days earlier)....
JAH You are right about firms failing. I wonder how this crew ever stay afloat sometimes.
My problem with CPW was I ordered my N9 upgrade on the phone and was told I could get an extra £200 on top of the £250 for my S8+. I clarified several times that I could take it to the store for the trade-in. I then was told it was only available for online or in store upgrades and not on the phone! So after complaining and having my telephone call listened to it was agreed I could take it to the store for £450.
Today I go to the store to be told my S8+ has screen burn and they will knock £120 off!! So I decided I'll try taking it to Samsung for an in warranty repair of the screen before going back to CPW!!
12 days (10 working days) into my phone being received by CPW and not a sniff of payment yet. Their website says payment will be made in 3 days of receipt. Appreciating they may have an influx taking longer, 12 days is taking the p....
They been informed of my displeasure this morning.
Still advertising the £200 extra deal. Anyone wants to check the terms click here:
https://www.carphonewarehouse.com/mobiles/trade-in.html
Bought mine in store in Doncaster. Fab service and no hassle at all. Got full value plus the extra £200 for my S8+ and even got to keep it until the Note 9 arrived. Picked my new Note up at 9.15 on release day.
Service couldn't have been better. Top marks to Jenna and Nat who clearly knew what they were doing.
I'm still waiting to see what I get for my trade in. They received the phone last friday, so hopefully any time now they will send me the money. I have a screenshot/ chat exert from their guy that i'll send if it goes wrong.
I wonder how much money is wasted by CPW with dealing with customers to rectify problems and mistakes of their own making. Members here could run a better operation.
Lakota said:
Bought mine in store in Doncaster. Fab service and no hassle at all. Got full value plus the extra £200 for my S8+ and even got to keep it until the Note 9 arrived. Picked my new Note up at 9.15 on release day.
Service couldn't have been better. Top marks to Jenna and Nat who clearly knew what they were doing.
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the stores are better than online. Online is just the pits. Piss up in a brewery comes to mind...
Should have bought in store.
Hi guys,
I did a similar thing earlier this year with my other half's Galaxy S9. I traded in a Galaxy S7 and they were offering an additional £100 at the time. I received payment for the value of the S7 then a few days later the extra £100 was paid in separately. I traded in a Note 8 this time for the Note 9. I phoned them up and they said it was £350 so I said that I was offered £375 + £200, the lady put me on hold and then took my card details and said it will be done in separate transactions, £25 then £350 then the additional £200 after that. I've got a screenshot of the deal £375 and another one with the extra £200 with my order number so they can't argue otherwise.
Edit:
The lady said that they've had a few calls about this issue today and that it has been escalated so I think it's just a mistake or at least I hope it is.
Just my 2p worth;
I went into store and pre-ordered the Note 8, traded a Note 8 I paid £370 for and got the £575 knocked off the Note 9 straight away so I had £324 to pay towards. I got the Note 9 and the wireless charger delivered to my house on release day but I ended up selling the Note 9 on eBay as I didn't realize CPW didn't do the Dual sim version. Staff at the Trafford store were a complete shower of ****e though when I went in with a query about the sims. I used to work at carphone back when I was 17/18 (them were the days!) but the customer service now is absolutely shocking and customer support over the phone is even worse!
I would never purchase anything high value from CPW, in fact I cant see any good reason to purchase anything off them full stop, amazon ftw.
My mate purchased one online with CPW and has recently sent his Note 8 to the trade in center in Newark UK, it arrived yesterday and even though he had it reserved at £375 + £200 they have told him it is valued at £350 (the today price, not holding the price it was reserved at), after some arguing they have raised £25 to his bank (supposedly, if that ever shows up) and said that the £350 will be paid in a few days and the £200 additional will follow after "3/5 days" (he isn't holding out much hope, sounds like a cop out, but the phone calls are recorded supposedly they have made notes on the system). I will report back once all is paid.
No signs of the wireless charger on the online order btw, they told him this arrived 14 days after the phone to ensure the phone isn't returned (sounds like another CPW lie)
Good luck guys
Related
I can answer my own question... NOT FROM SIMPLYELECTRONICS.NET
Why?
Trying to deal with them has been harder than performing brain surgery in the dark with one hand tied behind my back.
Ordered a white Note on January 25th. They needed extra identity verification (aka the documents they need to defraud me a month from now). I order from B&H all the time with orders exceeding $2,000 without having to verify my identity.
Fine, I played their game, January 28th rolls around and it can't ship till next week because they are backed up. I tell them forget it, to cancel it, and I will get it from someone else who can do business professionally.
Between January 28-30. I have FOUR comfirmation email cancelling my order from TWO diff reps and from the
[email protected]
email. Now today, February 2, I receive an email that my order has shipped and here is your tracking number...
Scammers folks. Terrible customer service. Been sitting on the phone for ONE HOUR trying to talk to someone live....no one will pick up. No one is returning my emails. I just filed for fraud on my credit card, I will refuse the package when it arrives, telling you guys here, and also prepping my attorney for anything.
SimplyElectronics.net is not professional, not prompt, sketchy, involved in fraud throughout Europe, and by far the worst company I've ever dealt with.
I pretty much agree with you.
I ordered an HTC Flyer last August. It took about two weeks before they sent it out. The tracking code was emailed two days after shipping the parcel. And then DHL decided to f*ck up the delivery - returning the parcel to UK. After a month and a dozen emails I finally got my money back.
On November I noticed that they were selling the Flyer very cheap - around 330€ for the 3G model (here in Finland it's 700€) so I decided to order it again. A few days after the payment I was asked for identification which I sent immediately. Two days after this I was informed that ALL of the 3G Flyers were "damaged" during delivery and couldn't be sold. That's bull****. Another few weeks of waiting and I got my money back.
And then the Note. It took a week to send it, even though the web page says it will be shipped in 1-2 days. Eventually got my Note but it's an HK model and there was no pre-filled warranty card included. So no chance of a possible warranty service here then.
Simplyelectronics appears to have little to none physical stock - all they do is hunt cheap items, ship them to the UK and off to customers. If they advertise a price and run into problems and are unable to purchase the item for a cheap price, they come up with an excuse like the damaged boxes with the Flyer. Different camera forums have also reported similar behaviour.
I won't be purchasing anything from Simplyelectronics anymore.
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them... But you dealt with them again buying a note from them ?? I JUST CAN'T SEE ANY VALID REASON AS TO WHY YOU KEPT WENT BACK TO THEM AND GO THROUGH THESE HASSLES YOU DESCRIBED... JUST DON'T UNDERSTAND... REALLY, YOU JUST HAVE TO BLAME YOURSELF FOR GOING BACK TO THAT UNPROFESSIONAL COMPANY FOR A BUSINESS...
FOR ME, IF THAT HAPPENED TO ME.... THAT WILL BE END OF DEALING WITH THEM... THATS IT.... THERE ARE HEAPS OF OTHER RETAILERS OUT THERE SPECIALLY IN ENGLAND WHERE I PURCHASE MY GALAXY NOTE AND NOT ONLY AT GOOD PRICE BUT ONLY TOOK 4 DAYS TO SHIP TO AUSTRALIA....
YOU CAN'T GO WRONG WITH ONLY 4 DAYS IN SHIPPING TO AUSTRALIA FROM ENGLAND.. I MEAN DOMESTIC PARCEL TAKES AROUND 4 DAYS...
mustang2012 said:
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them... But you dealt with them again buying a note from them ?? I JUST CAN'T SEE ANY VALID REASON AS TO WHY YOU KEPT WENT BACK TO THEM AND GO THROUGH THESE HASSLES YOU DESCRIBED... JUST DON'T UNDERSTAND... REALLY, YOU JUST HAVE TO BLAME YOURSELF FOR GOING BACK TO THAT UNPROFESSIONAL COMPANY FOR A BUSINESS...
FOR ME, IF THAT HAPPENED TO ME.... THAT WILL BE END OF DEALING WITH THEM... THATS IT.... THERE ARE HEAPS OF OTHER RETAILERS OUT THERE SPECIALLY IN ENGLAND WHERE I PURCHASE MY GALAXY NOTE AND NOT ONLY AT GOOD PRICE BUT ONLY TOOK 4 DAYS TO SHIP TO AUSTRALIA....
YOU CAN'T GO WRONG WITH ONLY 4 DAYS IN SHIPPING TO AUSTRALIA FROM ENGLAND.. I MEAN DOMESTIC PARCEL TAKES AROUND 4 DAYS...
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Caps necessary?...ignorant
mustang2012 said:
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them...
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Because at that time they were one of the very few offering the white Note, and since they ship from UK I was able to avoid VAT.
I got mine from Expansys uk. I did have to verify my address but I haven't ordered from them before. Next day delivery though and I was very pleased.
Sent from my GT-N7000 using xda premium
Also ordered mine from eXpansys. Great support, friendly and quick staff. Also, even though online system told me estimated availability was 2-5 business days, I received my package overnight ... and we are talking international shipping!
I am in no way affiliated with eXpansys, nor do I receive monetary compensation for posting my experiences ;-) Just wanted to do a shout-out for awesome service.
Hi to all,
I want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and I was really satisfy about service so I decide to bought a new one but white.
Reading internet site I saw that two models are available but I was interested only in the completely white one so I ask availability at support center of fastcardtech that confirm by mail the availability.
After two day I release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6USD due to account limitation) on next order that I'll never do cause It's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6USD) and after 2 weeks no paiment was released so I asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.S. attacched the chat transcript for all the detail
Sorry for what happened
i faced the same problem they listed a phone with high specification at a high price yet it was just specifications hacked in kernel the phone was not of quality as it was priced i bought it at USD 295 yet other phones of exact spec without hacking kernels were at USD 165 so if you are buying online its better you buy from sites with payments protections like escrow of aliexpress as the product i bought there was real coz it had to wait for my confirmation the payments to be made which force the sellers to be sure of what they are doing.
In fact the item was shipped with very low prices i never requested for which led me to be over taxed as the tax authority had to do it by themselves.
Do NOT FALL VICTIM
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
i have read and others have complains for same problems (just google it )
i was about to buy from them but it think i will consider it twice
the posthumous fame[/B] should be re-considered by all Internet Shops
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
10 post noobs everywhere!
Sent from my SGH-T989 using xda premium
rubbering said:
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
Click to expand...
Click to collapse
Here's one I busted on aPad.tv.com forum; regarding Hyundai T7 Exynos 4 quad-core processor Tablet PC:
me: I ordered 1 a week ago. It was supposed to have been in stock, but when I checked on the status it was still unshipped. I was beginning to wonder if the T7 even existed; so what aPadTVadmin said about them being in stock, makes since now. I guess most of these online stores get all their stuff drop-shipped, am I assuming correct?
aPadTVadmin: I spoke to DP a couple of days ago regarding the T7 for another reason and all T7 units have been shipped out. This was Thursday. If you ordered 1 week ago it would have shipped out nearly same day. I witnessed with my own eyes a large stock of T7 Hyundais being processed for shipping out last time I visited there.
Please give me your order number so I can validate it and check with them for you.
me: BUNCH OF SCAM ARTISTS! I contacted the manufacturer today and found out that they don't even start shipping them until March 7th, 2013. SO THERE'S NO WAY THAT ANYONE EVEN HAS T7'S YET, EXCEPT FOR A FEW ENGINEERING SAMPLES THAT WENT OUT. SO MUCH FOR SEEING THEM WITH YOUR OWN EYES... MORE LIKE LYING OUT OF YOUR OWN MOUTH.
GadgetGreats.com, DealsPrime.com aPadtv; ALL ONE OF THE SAME; SCAMMERS! Also AD PANDAWILL.COM TO THE LIST OF SCAMMERS, INCLUDING EVERBUYING.COM
ALWAYS PAY W/PAYPAL, IN 7 DAYS IF THEY HAVEN'T UPLOADED A TRACEABLE TRACKING #, PAYPAL PUTS A HOLD ON THE PAYMENT,
---------- Post added at 10:17 PM ---------- Previous post was at 09:56 PM ----------
icestage said:
hi to all,
i want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and i was really satisfy about service so i decide to bought a new one but white.
Reading internet site i saw that two models are available but i was interested only in the completely white one so i ask availability at support center of fastcardtech that confirm by mail the availability.
After two day i release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6usd due to account limitation) on next order that i'll never do cause it's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6usd) and after 2 weeks no paiment was released so i asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.s. Attacched the chat transcript for all the detail
Click to expand...
Click to collapse
this guy who wrote this is also part of the scam; he want's you think that the company actually ships a good product, while the truth is, what you'll get is an imitation of the product you order, if at all that; these guys are all in cahoots, and they're on every forum & youtube video out there. They are good at what they do & once they ship the inferior product, if you return it, you lost all your money, point blank.
aliexpress.com is the best site to buy tablets/phones from china. they have buyer protection, and the money isn't released from your account till you confirm the device is received and working.
Scam
I ran into the FCT trap too. Should have done some more research beforehand .
I ordered an HDC Note 3 clone from them and paid through Paypal. They provided a Singapore shipping number and the next day told me the phone is out of stock and was not shipped. Meaning a fake shipping number was provided. The same time the same phone is still listed on their website as "in stock" and questions of potential customers are answered.
They told me to choose an alternative phone which I did with another HDC N9002. 35$ more expensive which difference I paid. They did not ship, after a number of reminders they however provided again the same (!) fake shipping number as before. So the item was never ever intended to be shipped. They play for time and money to get over the 45 days to launch a Paypal dispute. So be careful.
Currently a dispute for full refund is ongoing.
Stay away from these scammers!
SCAM artists
I'm also getting countless fake shipping numbers regarding broken tablet that I actually received from them.
Beware of FCT!
They are always delaying with shipping (some items they never ship). Their policy is to provide a bit lower prices than the others at first sight and then add extra fees for nothing and eventually ship the item you ordered when it is already outdated.
Fake shipping numbers are their method of delay.
FCT
I recently ordered from FCT and of course before reading all the forums of countless individuals who have been scammed or dooped by these guys.
Anyway after 2 weeks from placing my order I received a tracking number followed by another tracking number 2 days later (weird), then a week later it was scanned into the U.S, 2 or so more days it actually arrived at my door!!! (bing bong)
I was pretty stoked however, once I opened my package (HDC GT N9000 Note3) one thing was missing ...No stylus!! so after numerous calls to these guys via Skype (preferred and only method to contact them) I finally speak to a man who tells me that if I buy another phone they would include the stylus plus a gift free of charge....wait the phone was advertised to include this?? blah blah something shipping he began to ramble on about.... all n all pointless
I'm now a month into having my phone which appears to be pretty effin exact to the Note3 however yesterday my phone just disconnected from my network and will not re-connect. I cannot reach a soul at this place leaving me with a fancy mini internet tab/paperweight/possibly shooting target..
Basically they were great until I gave them my money and the phone is awesome however customer service is a huge key to running any successful business and this is something they LACK.....
GOOD LUCK!
how do you use ems tracking
beefgalore said:
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
Click to expand...
Click to collapse
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
MrCompleteownage said:
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
Click to expand...
Click to collapse
i actually order a week ago and in Monday they send me a tracking number that says no information also... starting to suspect a bit weird 3 days and no tracking....
Fingers crossed..........
Regards FRZ
Hi,
I ordered a Nexus 4 from Handtec on the release day. The amount was withdrawn from my credit card immediately.
A couple of days ago my order was cancelled and I got a refund. However due to conversion rates I lost 20 EUR.
This is not a big deal but the explanation from handtec was that it's nothing they can do about it.
1. They can deliver what I ordered. Do not take orders for products they can't deliver.
2. Do not withdraw the amount until the item has been shipped.
When I sent the above they answered by closing my support ticket. Disturbing!
I can live with this but it's a matter of principle. I will not order anything from Handtec again and I would recommend everyone to stay away from Handtec.
BR/Svanteson
That's the risk when buying in other currencies. The opposite happened to me, it's just the way money works.
The companies are only obligated to make the refund in the currency they operate with, and the amount they charged, so...
mELIANTE said:
The opposite happened to me, it's just the way money works.
Click to expand...
Click to collapse
I want in on this scam!!
ziddey said:
I want in on this scam!!
Click to expand...
Click to collapse
Currency trading FTW!
Bad Experience with Handtec
Shortly before Christmas 2012 I purchased a (alleged unlocked) Galaxy S3 from Handtec. This was the fourth phone I had purchased from them and until then having had no problems had no reason to contact them after purchase.
The phone was set up for Virgin Media Internet France (which took a factory re-boot to uninstall). The phone, from what Samsung, Virgin Media and others told me was that it was most likely that it had been previously installed with a Virgin SIM card – a French one at that! The phone had been set up in French, the instructions were in French and it had a continental plug. It is my opinion that it was purchased by Virgin to be sold as a locked phone through their French outlets (which went bust last week) and that job lots were sold off to wholesalers.
The person I spoke to at their call centre told me that I should have been told it was an import (definitely not told!!) and I should have looked on the web where it was displayed (I placed the order by phone). The manager was off hand and I was left with the definite impression that it was “We don’t really care about your problems”.
Would I recommend them? Before this I had done so but not anymore – my advice is to pay a little more and purchase it from a store where you can go back and see them face to face.
I had thought of reporting them to Trading Standards but, hopefully, it this makes someone think twice about buying from them then they will have lost not only my custom but others.
After going thru the Note 7 fiasco twice, preordered a Unlocked note 8 from Samsung. It has a hardware issue that prevents it from automatically charging when connected.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
They will offer a full refund if you send back the phone with the included SD card and wireless charger. Unfortunately, I have already sent them the phone I bought in the meantime (Pixel XL) for a trade in.
I now will have to send the brand new phone in for repair. Lovely support for direct buyers who supported Samsung during the exploding note 7 events.
Last Samsung phone I will ever buy. What a disappointment.
F1nman said:
After going thru the Note 7 fiasco twice, preordered a Unlocked note 8 from Samsung. It has a hardware issue that prevents it from automatically charging when connected.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
They will offer a full refund if you send back the phone with the included SD card and wireless charger. Unfortunately, I have already sent them the phone I bought in the meantime (Pixel XL) for a trade in.
I now will have to send the brand new phone in for repair. Lovely support for direct buyers who supported Samsung during the exploding note 7 events.
Last Samsung phone I will ever buy. What a disappointment.
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Click to collapse
Well, i have heard the same thing.. return it, then, order again and we will send a new one. Weird. Anyone would feel it should be an even exchange, where they send a replacement, and we should send the defective one back.
myechophone said:
Well, i have heard the same thing.. return it, then, order again and we will send a new one. Weird. Anyone would feel it should be an even exchange, where they send a replacement, and we should send the defective one back.
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They should be covered under warranty instead call claims dept?
If I want to send my Note 8 back to them with the included wireless charger freebie, I threw the box of the charger out, any issues? Also my micro SD card is on back order. I am aware that all freebies need to be sent back also.
I tried to get them to fix my broken wireless charging, they say thier own quick charger is not compatible. Lol. I am sending the info to the Qi alliance..
Sent from my SM-N950U using Tapatalk
Didn't you folks who did the N7 promo pre-order get the Samsung Premium Care included free? It came with my pre-order. That service claims they repair/replace the phone very quickly, "hand delivered" to your home, etc. I thought I got 2 months for free, but maybe it's only 1.
doesn't the cc you bought it with have some kind of a warranty?
jejb said:
Didn't you folks who did the N7 promo pre-order get the Samsung Premium Care included free? It came with my pre-order. That service claims they repair/replace the phone very quickly, "hand delivered" to your home, etc. I thought I got 2 months for free, but maybe it's only 1.
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I selected that just in case something went wrong the first couple of months. It's 2 months free.
F1nman said:
After going thru the Note 7 fiasco twice, preordered a Unlocked note 8 from Samsung. It has a hardware issue that prevents it from automatically charging when connected.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
They will offer a full refund if you send back the phone with the included SD card and wireless charger. Unfortunately, I have already sent them the phone I bought in the meantime (Pixel XL) for a trade in.
I now will have to send the brand new phone in for repair. Lovely support for direct buyers who supported Samsung during the exploding note 7 events.
Last Samsung phone I will ever buy. What a disappointment.
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Click to collapse
I am NOT a lawyer.
Is that situation legal? I have never heard such a case, not even in this country where customer care is an unknown concept! Customers here are simply a disruption to to the life of sales staff! If I have a problem I ALWAYS ask for the manager even then its hit and miss.
That is a disgrace and you simply MUST protest and speak with a manager, not the person who answers the call lines etc. Write a letter of complaint, keep all copies. Samsung should receive your faulty mobile and simply ship you a new one as all outlets do in person.
Have you read your order contract? It may well be where you live 'all' Samsung must do is refund you? If that is the case and I have no idea, you maybe stuffed? I do know that no company can write regulations that are contrary to the law of the land.
Absurd situation. You must not let this rest. Fight for your rights. Please let us know how you progress and the very best of luck.
Ryland :good:
Still no help from Samsung.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
My guess: Samsung has no stock to swap out with yet - they shipped them all.
F1nman said:
Still no help from Samsung.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
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Click to collapse
As painful as it might be, can you tell us what you have done to date? Have you written to Samsung, sent an email, spoken to a manager or the customer services department? Your original post is disturbing and you MUST not accept such a situation BUT i'm afraid its you that has to sort it out.
If you are dealing with phone reps you are wasting your time. Are you in the USA? In Europe there are numerous consumer help offices that will willingly and freely take such cases on your behalf and do their best to sort things out.
In most countries in Europe at least one of those such consumer bodies have legal teeth. Use one.
A massive multi national like Samsung will have a way of ensuring your faulty mobile is replaced with a new one without it affecting your pre sale offers. You 'just' need to contact the right person and that IS a problem.
Ryland
---------- Post added at 11:59 AM ---------- Previous post was at 11:47 AM ----------
pouelle said:
My guess: Samsung has no stock to swap out with yet - they shipped them all.
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I agree but Samsung could, if they wished, get a replacement from a store that has overstocked then replace the OP's mobile. One has to insist and fight and that's also unacceptable.
Samsung in this country have a very cleaver way of passing the buck. Samsung don't sell direct to the customer despite they have their Samsung site BUT Samsung here use sub contractors as distributors so if one has a problem all Samsung do is suggest the customer contact said distributor!
Experts at covering themselves by passing the buck and dodging responsibility. Such practices are not illegal either.
WE have actual Samsung shops here. Everything Samsung from the carpet to the sales staff uniforms etc blah blah. They will sell you anything Samsung BUT if a problem arrisses they will inform you they are 'just' a franchise and cant help you!
When Nokia was big it was exactly the same situation, still is for the fruity brand! No idea how they get away with it?
Ryland
Almost makes me want to cancel my pre order and pay $300 more to get it from Best Buy or Sprint :/. I don't want to send my Note 5 to Samsuck and be without a phone. I actually can't, I work from home and use my phone for work. Sucks that Sprint and Best Buy don't honor Samsung's promotion.
Thanks for all the replies. I finally reached high enough in the ladder at Samsung for them to offer a replacement in 2-3 weeks. I can live with that, as the phone is usable, just a PITA to charge (phone often has to be restarted b4 charging. We will see how this turns out.
F1nman said:
Thanks for all the replies. I finally reached high enough in the ladder at Samsung for them to offer a replacement in 2-3 weeks. I can live with that, as the phone is usable, just a PITA to charge (phone often has to be restarted b4 charging. We will see how this turns out.
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Good news, well done. :good:
Ryland :highfive:
F1nman said:
Thanks for all the replies. I finally reached high enough in the ladder at Samsung for them to offer a replacement in 2-3 weeks. I can live with that, as the phone is usable, just a PITA to charge (phone often has to be restarted b4 charging. We will see how this turns out.
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Hey who did you contact up the chain? My wife's has touchscreen issues. Where the phone becomes unresponsive by touch randomly than start working again. It is definitely either a software or hardware issues so I'm gonna have to contact them. Will you PM me the email address, phone number, or name of the person you spoke with?
Sent from my SM-N950U using Tapatalk
I do not have a name or email. I finally reached a support tech willing to bump it up the chain, after having them turn me down previously. Reached a supervisor, who was willing to try to help me. Looked up my account to see I am a long time note user. At least he gave me a ticket number for the problem, I will keep you posted after any change.
(If you let them call you back when talking to the e-commerce division, they seem to be a little less rattled, and more willing to deal with you). YMMV
F1nman said:
I do not have a name or email. I finally reached a support tech willing to bump it up the chain, after having them turn me down previously. Reached a supervisor, who was willing to try to help me. Looked up my account to see I am a long time note user. At least he gave me a ticket number for the problem, I will keep you posted after any change.
(If you let them call you back when talking to the e-commerce division, they seem to be a little less rattled, and more willing to deal with you). YMMV
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I didn't get that far with them. I even talked to Executive Customer Relations and they said they would not send a replacement if I had not already sent it in for repair which is ridiculous because it is a brand new freaking phone. The only option they gave me was refund and reorder.
That opened up a whole other can of worms where the freebies aren't available anymore and had to complain about that till they let me keep the freebies from the defective phone order, but I'm still having to wait for a brand new link to get the $425 off due to being an old Note 7 user.
All they simply had to do was return and replace but they have absolutely no mechanism to do that. Ridiculous for a company that big.
Sent from my SM-N950U using Tapatalk
I’m in the same boat, lost my note 7 trade in promo and they have my trade in since sept 15th. Will issue a so called coupon 6-8 WEEKS, WHEN all the note 7 promotions will be over with.
---------- Post added at 06:38 AM ---------- Previous post was at 05:41 AM ----------
I have premium care and it offers no deductible so I’m thinking about going this route to get a exchange replacement but that replacement could be a refurbished unit, highly unlikely this early. Need to call Samsung direct tomorrow and get this figured out .
Consumer Credit Act 2015 (UK)
If you purchase online you has the distance sales protection of reurting the item as per the suppliers terms and condition which is usually within 14 days for a no question/reason refund. Please check the returns policy.
if the product develops a fault within 30 days you have two options.
1. Request a full refund
2. Request a brand new replacement
if after 30 days and before 6 months of the purchase date your product develops a fault the company has only 1 oppertunity to fix the product. If the phone has a further fault then you can request a full refund.
If after 6 months but before 12 months you can request a refund but they can deduct for fair wear and tear.
hope this helps!
I got my Note 8 last year through Best Buy with Verizon, and there was a sweet promotion that pretty much rendered my Note 8 to only cost $306 by the end of my two year device payment plan. It's my main phone use of today.
About 3 weeks ago, I found someone selling a Galaxy S8+ of a few month's use with LOTS of charging accessories for only $200! I went to pick that up because it was such a steal and it would be cool to have a backup phone to say the least.
So now it's the month of August, and Best Buy awarded me a 10% off coupon on select items. Apparently, it works for the Note9! And the trade in they're offering is $450 for an S8+/Note8 towards the new Note9. So $100 off + $450 = $550 off a $1000 smartphone! And if I am able to sell the AKG headphones, this new phone is practically a few hundred dollars!
But then I'm thinking to myself...is it really worth it to switch to the Note 9 as my main? I can sell away my Note8 for extra money back in this overall "dilemma" and I'll just continue to make payments as if nothing happened because I doubt Verizon will know whether I have the phone on hand or not. lol
What do you guys think? I have until Thursday evening to jump in on this. Is this worth it for the amazing deal I've found here?
Some speculation, but the terms on the Best Buy trade-in offer mention it's via a gift card and coupon. I'm not familiar with how Best Buy applies coupons, but it could be that the two coupons might not stack if this is the case... unsure. Otherwise, I think it's a decent deal, yes.
vacaloca said:
Some speculation, but the terms on the Best Buy trade-in offer mention it's via a gift card and coupon. I'm not familiar with how Best Buy applies coupons, but it could be that the two coupons might not stack if this is the case... unsure. Otherwise, I think it's a decent deal, yes.
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I was on chat with a Best Buy representative last night for an hour to verify everything, and he told me to keep screenshots and come into the store to place the order while having them process the trade in so it would all work.
A Note 9 for sub $600.00 is worth it, just from a math perspective.
Here is the breakdown you provided. You paid $350(Note 8) + $200(S8+) = $550 All-in.
If you got the Note 9 it would breakdown $1000(Note 9) - ($100(coupon)-$350(S8 Trade In))=$550 for a Note 9; if you sell your Note 8 for more than $550 you profit.
If not you still win because the most you will have spent for 2 banging phones is $900.
chavist said:
A Note 9 for sub $600.00 is worth it, just from a math perspective.
Here is the breakdown you provided. You paid $350(Note 8) + $200(S8+) = $550 All-in.
If you got the Note 9 it would breakdown $1000(Note 9) - ($100(coupon)-$350(S8 Trade In))=$550 for a Note 9; if you sell your Note 8 for more than $550 you profit.
If not you still win because the most you will have spent for 2 banging phones is $900.
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Click to collapse
Oh uh, the Best Buy deal only allowed one trade in device, so it would be the S8+. That phone is eligible for $450 towards the Note 9. The birthday coupon takes off 10% from the regular price, so that's $100. That's how it came to be 550 off the phone. The Note 8 could just sit with me or I can sell it either way. Hehe
Of course it's a great deal! This phone is substantially better than the Note8 in my opinion (as a Note8 user/lover), if nothing else just for the battery! Although there is a lot more I am excited about (pen with BT for photos, more storage, more RAM, new color, contrast with signature ink, improved camera, stereo speakers, etc.).
I'm not 100% sure how it works, but you may have to pay off Verizon for the Note8 though. I thought I had heard that if you try and buy a phone that has not been paid off, it won't work. In other words, you could not sell your Note8 and have the other person stick their SIM in it. I could be mistaken, but I would look into it!
PsiPhiDan said:
Of course it's a great deal! This phone is substantially better than the Note8 in my opinion (as a Note8 user/lover), if nothing else just for the battery! Although there is a lot more I am excited about (pen with BT for photos, more storage, more RAM, new color, contrast with signature ink, improved camera, stereo speakers, etc.).
I'm not 100% sure how it works, but you may have to pay off Verizon for the Note8 though. I thought I had heard that if you try and buy a phone that has not been paid off, it won't work. In other words, you could not sell your Note8 and have the other person stick their SIM in it. I could be mistaken, but I would look into it!
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Nice to hear from a fellow Note8 user. I was debating about if it is really worth it, but I would really like a fatter battery for sure!
I'm not going to do anything to hand over the Note 8 though, so passing up the S8+ is my full intentions.
GigaSPX said:
Nice to hear from a fellow Note8 user. I was debating about if it is really worth it, but I would really like a fatter battery for sure!
I'm not going to do anything to hand over the Note 8 though, so passing up the S8+ is my full intentions.
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I actually also have an Orchid Gray Verizon model. It is easily my favorite phone that I've ever had. The ONLY things keeping it from perfection (in my opinion) are: (1) battery size, (2) lack of stereo speakers, (3) fingerprint scanner annoyance. Those have all been fixed (along with the obvious processor upgrade and camera upgrade and pen upgrade), so I am 100% positive this will be a dream phone for me. There are literally no other phones I even care about or am jealous of (I often get phone envy...). This thing is going to be amazing, which is why I splurged and got the 512GB model to make it the ultimate dream phone, future-proof phone (in case I keep it for a long time!).
PsiPhiDan said:
I actually also have an Orchid Gray Verizon model. It is easily my favorite phone that I've ever had. The ONLY things keeping it from perfection (in my opinion) are: (1) battery size, (2) lack of stereo speakers, (3) fingerprint scanner annoyance. Those have all been fixed (along with the obvious processor upgrade and camera upgrade and pen upgrade), so I am 100% positive this will be a dream phone for me. There are literally no other phones I even care about or am jealous of (I often get phone envy...). This thing is going to be amazing, which is why I splurged and got the 512GB model to make it the ultimate dream phone, future-proof phone (in case I keep it for a long time!).
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I think I'm going to do it, just hoping I won't get screwed over in store saying it can't be applied even though it shows it for me online.
I loved my note8 until it was stolen...
Anyway, I pre-ordered from Samsung. I drove over to Costco and they are giving away some type of $70.00 charging kit with your purchase but you must finance the phone which means a query to your credit report. For some reason you can't just purchase the phone outright.
Bestbuy did not have any deals on this phone. I spoke with their Samsung rep who demoed the BT from the other side of the store and took photos... Pretty damned amazing!
B&H Photo/Video has a pretty nice deal but I didn't see any way to trade in your old phone with them. + they are charging you NYC Tax which is pretty damned high!
Anyone know where the best deal is on this phone? For now, I'll stick with my order from Samsung's website. They still haven't charged my CC as of this time which makes me think that maybe I won't be getting my phone on Friday. UGH! Since my Note 8 was stolen, I've been without a phone for the past month and it's been a pretty damned painful month but I survived .
Secondlaw said:
I loved my note8 until it was stolen...
Anyway, I pre-ordered from Samsung. I drove over to Costco and they are giving away some type of $70.00 charging kit with your purchase but you must finance the phone which means a query to your credit report. For some reason you can't just purchase the phone outright.
Bestbuy did not have any deals on this phone. I spoke with their Samsung rep who demoed the BT from the other side of the store and took photos... Pretty damned amazing!
B&H Photo/Video has a pretty nice deal but I didn't see any way to trade in your old phone with them. + they are charging you NYC Tax which is pretty damned high!
Anyone know where the best deal is on this phone? For now, I'll stick with my order from Samsung's website. They still haven't charged my CC as of this time which makes me think that maybe I won't be getting my phone on Friday. UGH! Since my Note 8 was stolen, I've been without a phone for the past month and it's been a pretty damned painful month but I survived .
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Click to collapse
Where are you located? The deals I'm trying to take advantage of is available through Best Buy themselves.
How did your phone get stolen? You can't track it?
GigaSPX said:
Where are you located? The deals I'm trying to take advantage of is available through Best Buy themselves.
How did your phone get stolen? You can't track it?
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Click to collapse
I tracked it then they turned it off. From here, I went online and hopefully deleted all of my stuff that was on there. Unfortunately, my micro-SD Card was not encrypted so if you see me on Redtube be forewarned, it might not be pretty...
I went into a local BestBuy store. The sales guy didn't have 1 deal for me other than what was already on the Samsung website.
GigaSPX said:
I got my Note 8 last year through Best Buy with Verizon, and there was a sweet promotion that pretty much rendered my Note 8 to only cost $306 by the end of my two year device payment plan. It's my main phone use of today.
About 3 weeks ago, I found someone selling a Galaxy S8+ of a few month's use with LOTS of charging accessories for only $200! I went to pick that up because it was such a steal and it would be cool to have a backup phone to say the least.
So now it's the month of August, and Best Buy awarded me a 10% off coupon on select items. Apparently, it works for the Note9! And the trade in they're offering is $450 for an S8+/Note8 towards the new Note9. So $100 off + $450 = $550 off a $1000 smartphone! And if I am able to sell the AKG headphones, this new phone is practically a few hundred dollars!
But then I'm thinking to myself...is it really worth it to switch to the Note 9 as my main? I can sell away my Note8 for extra money back in this overall "dilemma" and I'll just continue to make payments as if nothing happened because I doubt Verizon will know whether I have the phone on hand or not. lol
What do you guys think? I have until Thursday evening to jump in on this. Is this worth it for the amazing deal I've found here?
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Click to collapse
I have written this before and will write it again. You guys and gals in the USA are spoiled with Smart phones. The deals you get are amazing. No such deals exist in Southern Europe in fact I may add the whole of Europe.
In this country we have to pay top price for smart phones.
My note 7 (both of them) came with nothing. S8+ came with nothing, Note 8 came two months later with a DEX. This time after numerous complaints to Samsung in this country we managed the amazing deal of trading in our 12 month old Note 8 costing 1,020.00€ for the Note 9 costing 1,030.00€. We got 500.00€ deducted. Never known such a deal and probably never will again! :highfive:
In your case you should jump at such an offer. :good:
Ryland
Alright, just to update:
I went to my local Best Buy to do the whole process in store, and the employee helping me was confused at my coupon code working for the unlocked Note 9. He called the manager and 2 other employees came and huddled up to see what was going on. They were calling me out about the Unlocked Phones being in their exclusion list, but I told them it worked in my Cart online, and showed them all the screens and from the app. Then I told them to try using the code on another unlocked phone they have available in store that was regular priced. They pulled out a Galaxy J7 phone that was $220, applied the code.....BAM! $22 SAVINGS! THE CODE WORKED!
The reaction on all their faces were priceless! So I go ahead and placed my order for pickup, and they processed the S8+ I had on have for $450. Now I just have to wait for tomorrow to pick up!
GigaSPX said:
Alright, just to update:
I went to my local Best Buy to do the whole process in store, and the employee helping me was confused at my coupon code working for the unlocked Note 9. He called the manager and 2 other employees came and huddled up to see what was going on. They were calling me out about the Unlocked Phones being in their exclusion list, but I told them it worked in my Cart online, and showed them all the screens and from the app. Then I told them to try using the code on another unlocked phone they have available in store that was regular priced. They pulled out a Galaxy J7 phone that was $220, applied the code.....BAM! $22 SAVINGS! THE CODE WORKED!
The reaction on all their faces were priceless! So I go ahead and placed my order for pickup, and they processed the S8+ I had on have for $450. Now I just have to wait for tomorrow to pick up!
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Click to collapse
That's awesome! I feel like BB always tries to screw people over and limit deals, so I am happy to hear you won the battle!
PsiPhiDan said:
That's awesome! I feel like BB always tries to screw people over and limit deals, so I am happy to hear you won the battle!
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Click to collapse
The taste of victory is pretty sweet! ?
And I asked them about my Note8 currently being in a device payment plan. Really, I could still sell the phone for profit and still continue paying it off at the end of the two years because it's easy to just switch Sims and just go on with your day.
My Best Buy order switched to "Ready for Pickup" today, so excitedly, I drove into the store to, you know, Pickup my phone.
However, they said I wasn't able to pickup until tomorrow. Kinda frustrating to say the least.