Related
UPDATE: Sept, 23rd, 2013: I gave in a week ago and replaced my phone with a re-manufactured one per the suggestion of another rep. Was hesitant since I was doubtful it would solve the problem, nor did I want any NEW issues. Well, the replacement phone seems fine, except it still has the same microphone issue. A caller this weekend who hadn't actually experienced this problem with me before was very confused while talking to me... "hello? hello? You sound far away."
Click to expand...
Click to collapse
UPDATE: May 29th, 2013: We are aware of the problem and there is a fix in the works, however, I do not currently have an ETA as to when that fix will roll out OTA as an update.
Click to expand...
Click to collapse
Work Around 1: My personal work around so far is to hold phone steady, don't move it, and talk very evenly (no changes in volume). Occasionally have people unable to hear me, but my satisfaction with the phone has gone up now that I can control the problem more.
Click to expand...
Click to collapse
Important Note: If the noise cancellation mic (top back of phone) hears your voice clearly, it may think you are background noise! Once you're registered as background noise, you'll have to be patient and wait 10-15 seconds for the phone to reset. Talking louder will lengthen the problem. Resist the urge, and speak at a normal volume until the caller can hear you again.
Click to expand...
Click to collapse
I've had numerous people say I sound "distant", "muffled" or "very quiet" from time to time. It doesn't happen a lot and has been hard to track down. I now know it's not location, or signal related. The "pinky finger over mic" idea is brilliant, but I've been holding my phone with as minimal contact as possible since reading about the signal deathgrip issue to rule that one out too.
I even just called HTC on my ONE to report the problem and it started doing it. The girl couldn't believe what she was hearing.
Unfortunately, they couldn't replicate it in their offices immediately.
After some thinking, I can reproduce this problem any time now and wanted to see if anyone else could as well.
I think it is related to the dynamic MIC gain not resetting quickly enough, if at all.
Call someone and just start talking normally for a few sentences.
Turn the phone so the bottom edge (where the microUSB + MIC are) are pointing straight towards your mouth.
Speak a couple more sentences. (You may need to get it close to your mouth, you may need to speak slightly elevated to trigger the issue... But don't SCREAM AT THE PHONE; it seems to be smart enough to not be affected by this)
Revert phone to normal talking position and continue conversation.
When I do this... the other person cannot hear or make out what I'm saying for 10-15 seconds. Now obviously this seems stupid right? Who talks this way? Well, how do you talk to someone when you're looking something up on your phone during a call?
The real gotcha is that it happens to me when I'm just in a plain conversation. My thinking on that is maybe I coughed, or laughed loudly for a sec, or just accidentally moved the phone closer than I should have since I don't tend to sit like a statue when I'm in a call.
Let me know what you get, hopefully I can rule out personal phone defect vs. issue for HTC to look into for all of us.
Dude... you might have hit the nail on the head. I have exact same feedback from people.. they say "Are you there..? Can you ehar me.. " all of a sudden in the middle of a conversation. I will try this now with someone I know.. me being on the HTC One.
This is the ONLY thing bugging me. Hopefully I can replicate this.
This was basically my theory in the thread I started in General. I have a feeling that it is over-aggressive in its low-cut trying to get rid of background noise. So far since I swapped phones yesterday, I haven't had any complaints. I had a DEFINITE issue and it wasn't the pinky for me either.
Wonder if it's something that can be fixed in software.
Lauski said:
I've had numerous people say I sound "distant", "muffled" or "very quiet" from time to time. It doesn't happen a lot and has been hard to track down. I now know it's not location, or signal related. The "pinky finger over mic" idea is brilliant, but I've been holding my phone with as minimal contact as possible since reading about the signal deathgrip issue to rule that one out too.
I even just called HTC on my ONE to report the problem and it started doing it. The girl couldn't believe what she was hearing.
Unfortunately, they couldn't replicate it in their offices immediately.
After some thinking, I can reproduce this problem any time now and wanted to see if anyone else could as well.
I think it is related to the dynamic MIC gain not resetting quickly enough, if at all.
Call someone and just start talking normally for a few sentences.
Turn the phone so the bottom edge (where the microUSB + MIC are) are pointing straight towards your mouth.
Speak a couple more sentences. (You may need to get it close to your mouth, you may need to speak slightly elevated to trigger the issue... But don't SCREAM AT THE PHONE; it seems to be smart enough to not be affected by this)
Revert phone to normal talking position and continue conversation.
When I do this... the other person cannot hear or make out what I'm saying for 10-15 seconds. Now obviously this seems stupid right? Who talks this way? Well, how do you talk to someone when you're looking something up on your phone during a call?
The real gotcha is that it happens to me when I'm just in a plain conversation. My thinking on that is maybe I coughed, or laughed loudly for a sec, or just accidentally moved the phone closer than I should have since I don't tend to sit like a statue when I'm in a call.
Let me know what you get, hopefully I can rule out personal phone defect vs. issue for HTC to look into for all of us.
Click to expand...
Click to collapse
k000 said:
Dude... you might have hit the nail on the head. I have exact same feedback from people.. they say "Are you there..? Can you ehar me.. " all of a sudden in the middle of a conversation. I will try this now with someone I know.. me being on the HTC One.
This is the ONLY thing bugging me. Hopefully I can replicate this.
Click to expand...
Click to collapse
I'm glad it's not just me! It's frustrating especially during business calls, or conversations with older family members. Times when you really really need the phone to just work.
I've used Google Voice on another phone to call into and have made perfect MP3 recordings of this problem and already sent them to HTC. I can trigger this issue now on demand no problem by doing the above.
drbadass said:
This was basically my theory in the thread I started in General. I have a feeling that it is over-aggressive in its low-cut trying to get rid of background noise. So far since I swapped phones yesterday, I haven't had any complaints. I had a DEFINITE issue and it wasn't the pinky for me either.
Wonder if it's something that can be fixed in software.
Click to expand...
Click to collapse
Excellent characterization of it, perhaps even badass, if I may.
Let me know if you still have the problem on your new phone by doing my test above with someone when you can. It's so easy to do. Just have a conversation and in the middle of it, turn the bottom mic to your mouth and talk just a little more loudly... then resume conversation. Guaranteed issue here on my phone.
And like I said, for anyone else passing by this thread... I know I'm sort of forcing the phone to have an issue by doing this, but it's just an easy way to show what has been happening to those of us with the problem during normal day-to-day conversations.
Once it happens, the louder you talk actually will make it worse. My only cure is to be silent and wait for it to "cool off" the processing it is doing. Again, not easy to do if your recipient isn't understanding.
I get the same comments from people too. They say it sounds like I talk away from the phone randomly, or cant hear what I am saying correctly. Funny thing is that when I was force roaming on verizon I never had one complaint about that. The first phone call after switching back to a sprint prl I had that complaint. So who knows
Ihave been having this problem as well. Was thinking about trying to exchange phone, but I was wondering if you ha e heard anything from HTC after reporting the issue
Sent from my HTCONE using xda app-developers app
junpei1337 said:
Ihave been having this problem as well. Was thinking about trying to exchange phone, but I was wondering if you ha e heard anything from HTC after reporting the issue
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
I've sent them three audio samples to a special email they gave me for one of their upper tiers who wanted to look at this case specifically.
I'm able to make it happen with excellent signal, etc. and can do it every time now just by temporarily talking a little louder by turning the MIC towards my mouth.
No HTC response as of yet. Recordings were sent in 3 days ago. I'll update here as we move forward.
Lauski said:
I've sent them three audio samples to a special email they gave me for one of their upper tiers who wanted to look at this case specifically.
I'm able to make it happen with excellent signal, etc. and can do it every time now just by temporarily talking a little louder by turning the MIC towards my mouth.
No HTC response as of yet. Recordings were sent in 3 days ago. I'll update here as we move forward.
Click to expand...
Click to collapse
Please do update us! If its a hardware issue that cant be fixed via software I guess I will just wait a while when they switch out their mics then exchange it :good:
Any updates Lauski?
nhutpham said:
Any updates Lauski?
Click to expand...
Click to collapse
Nada thing yet. I can still do it on demand no problem and still have people occasionally tell me they suddenly can't hear me.
I just called to check up and was told that I in fact, will be getting a call from the escalation team soon according to the notes on the ticket and they'll talk to me about my findings and may ask me to reproduce it on the fly. Obviously, I'll provide all info I learn back here.
I see...my 14 day return period was ending so I'm gonna just exchange the phone. I bought online so shipping is a bit of an ordeal.
Question, are you using an Airave by any chance? I make most of my calls off one, and haven't noticed the problem outside of using it with the Airave - altho it is a much smaller sample size. I'm wondering if this has anything to do with it. I'm also usually on WiFi when this happens.
nhutpham said:
I see...my 14 day return period was ending so I'm gonna just exchange the phone. I bought online so shipping is a bit of an ordeal.
Question, are you using an Airave by any chance? I make most of my calls off one, and haven't noticed the problem outside of using it with the Airave - altho it is a much smaller sample size. I'm wondering if this has anything to do with it. I'm also usually on WiFi when this happens.
Click to expand...
Click to collapse
Never been on an airave. I've tried in 3G areas, 4G areas, with WIFI on, with WIFI off, toggling between CDMA only and CDMA/LTE. I've had the issue in varying degrees of excellent signal and just average. I can also produce the effect (although it's not as drastic) with just using the voice recorder app.
Not that all of these make a difference, but just trying to be helpful so you know my exact situation. Let me know if after exchanging you see any improvement! I assume you're able to reproduce what I've done above with your current phone?
Update: Disappointing so far. I didn't get a call from the tech, but spoke to someone else after I received notification in an HTC Ticket. The new rep asked lots of questions, some relating to the problem, some not... he said he'd talk to the other tech (to whom I sent my audio samples) and would get back to me.
Lauski said:
Update: Disappointing so far. I didn't get a call from the tech, but spoke to someone else after I received notification in an HTC Ticket. The new rep asked lots of questions, some relating to the problem, some not... he said he'd talk to the other tech (to whom I sent my audio samples) and would get back to me.
Click to expand...
Click to collapse
Erick_HTC is doing a Q&A on reddit later today, might be worth shooting it to him, he has gotten some answers for people in the past.
http://www.reddit.com/r/htcone/comments/1ebx9a/reminder_chat_today_in_5_hours_for_htc_one_support/
EDIT: Got you some visibility from him.
http://www.reddit.com/r/htcone/comm...be_answering_your_questions/c9yx5d4?context=3
As you can see, he says he and some of the guys up there are going to sit down and try to recreate the problem based on your description here. Hoping it works.
Not sure if my issue is related, but randomly on a call, usually a couple minutes in, I start getting severely choppy audio both in and out like nearly every other word is being dropped. This has happened while on a Airrave, in my car, and just standing in a parking lot.
I'm not seeing others with this exact issue but maybe someone can chime in as well? Might be I just got a lemon from a launch day pickup.
Felnarion said:
Erick_HTC is doing a Q&A on reddit later today, might be worth shooting it to him, he has gotten some answers for people in the past.
http://www.reddit.com/r/htcone/comments/1ebx9a/reminder_chat_today_in_5_hours_for_htc_one_support/
EDIT: Got you some visibility from him.
http://www.reddit.com/r/htcone/comm...be_answering_your_questions/c9yx5d4?context=3
As you can see, he says he and some of the guys up there are going to sit down and try to recreate the problem based on your description here. Hoping it works.
Click to expand...
Click to collapse
That's awesome, thank you, I had missed it.
To update everyone else on this thread, we're moving along and I sent them audio samples recorded from the other person's end (recipient).
Seems like we are beginning to lean towards the noise cancellation mic on the back occasionally picking up your voice while in a call, and then the phone filtering your voice out, inadvertently thinking YOU are background noise. The frequency cut would make you sound far away, or like in a tunnel.
Makes sense and it may be randomly happening during a call when you switch ears, look something up on your phone, maybe turn your phone to let someone else speak with you on the phone for a moment, etc. and the mic on the back of the phone picks you up (these are personal theories).
My personal work around so far is to hold phone steady, don't move it, and talk very evenly (no changes in volume). Occasionally have people unable to hear me, but my satisfaction with the phone has gone up now that I can control the problem more.
I noticed muffled call quality as well and think it might be a defect. I noticed an issue also when I tried testing out the video quality and recorded a song playing from my stereo system. After recording it, I noticed almost all of the sound was on the left channel, and the right channel was almost non-existent. I uploaded the video to my computer to hear it and noticed the same issue - the left earphone was loud and clear, the right was very quiet.
Do those of you who have call quality issues also notice microphone issues during video recordings?
jpzsports said:
I noticed muffled call quality as well and think it might be a defect. I noticed an issue also when I tried testing out the video quality and recorded a song playing from my stereo system. After recording it, I noticed almost all of the sound was on the left channel, and the right channel was almost non-existent. I uploaded the video to my computer to hear it and noticed the same issue - the left earphone was loud and clear, the right was very quiet.
Do those of you who have call quality issues also notice microphone issues during video recordings?
Click to expand...
Click to collapse
I'm having the same problems.....call recipients complain of my voice going in and out. I originally thought it was a defective mic. However, when I tried to record my voice like jpzsports, both left and right channels produced clear sound. I've also tried covering both rear and front mics while recording my voice...the muffled sound only occurs when I cover the front mic (which would be expected).
I'm leaning towards lauski's theory. It does seem to be some type of defective noise cancellation software that chooses to actively cut out my voice. At least, that's the only thing that would make sense if the mic seems to be functioning properly.
Let me know if you guys figure anything else out!
I can replicate the problem all the time by holding the phone with my shoulder instead of my hand. I thought it was my otterbox or I was blocking a Mic but I'm not...Hope a SW update fixes it.
Btw it's my left shoulder pressed against my ear.
Sent from my HTCONE using xda premium
I'm getting some sort of buzzing from my phone, whenever I press a navigation button, or press any on screen button/action. I first noticed this when I was setting up my phone and deselecting which apps to install from a previous backup. Every time I would untick a box, it would make a sound for about 2 seconds. The best way to describe the sound, is like the ticking/buzzing sound a hard disk drive makes, only much quieter.
This seems to happen only when I take an action (IE pressing the home button, pressing on an app to open, ticking a check box, etc.)
This seems to only be noticeable in a quiet room, and regardless of the phone being on mute or not.
Obviously there is no disk drive in the phone, so my only guess would be some sort of interference, or static coming from the top earpiece. I'm leaning towards a blown speaker, because when I play music, I can hear a very faint buzzing/popping sound coming from the top earpiece.
Anyone else able to duplicate this?
Bales75 said:
I'm getting some sort of buzzing from my phone, whenever I press a navigation button, or press any on screen button/action. I first noticed this when I was setting up my phone and deselecting which apps to install from a previous backup. Every time I would untick a box, it would make a sound for about 2 seconds. The best way to describe the sound, is like the ticking/buzzing sound a hard disk drive makes, only much quieter.
This seems to happen only when I take an action (IE pressing the home button, pressing on an app to open, ticking a check box, etc.)
This seems to only be noticeable in a quiet room, and regardless of the phone being on mute or not.
Obviously there is no disk drive in the phone, so my only guess would be some sort of interference, or static coming from the top earpiece. I'm leaning towards a blown speaker, because when I play music, I can hear a very faint buzzing/popping sound coming from the top earpiece.
Anyone else able to duplicate this?
Click to expand...
Click to collapse
You may have a defective device. Where did you purchase it?
stevemw said:
You may have a defective device. Where did you purchase it?
Click to expand...
Click to collapse
Play Store. Just picked it up yesterday from UPS. That's what I'm thinking as well. Do you know how the RMA process is like with the GPS?
they'll replace your phone for free. what they do is they Charge you another $649 (as a temporary hold on your credit card), while they send you a replacement unit. WHEN you send them the defective one back, they cxl the $649 hold on your credit card.
Bales75 said:
Play Store. Just picked it up yesterday from UPS. That's what I'm thinking as well. Do you know how the RMA process is like with the GPS
Click to expand...
Click to collapse
The RMA instructions can be found here: https://support.google.com/googleplay/answer/2411741?hl=en&ref_topic=3244667
I've read good things but have no experience for any device I've purchased. Because of the stocking issues (worse than the N4 and N5 at their launches combined), I don't know how soon you can expect a replacement. (Way to shine, Moto!)
Have you all considered that the sound you are hearing is the feedback sounds from preforming actions?
To access (which they are all on by default) and turn them off go into Settings>Sound & Notification>Other Sounds
Before doing anything, be sure that these are not the sounds you are talking about. Last thing you want to do is RMA something that is not broke.
Dr Faustus said:
Have you all considered that the sound you are hearing is the feedback sounds from preforming actions?
To access (which they are all on by default) and turn them off go into Settings>Sound & Notification>Other Sounds
Before doing anything, be sure that these are not the sounds you are talking about. Last thing you want to do is RMA something that is not broke.
Click to expand...
Click to collapse
I did this too, I checked and the sound i get is "expected" slightly different if you enable and test agains the nexus 5 in lollipop but its is quite similar in sound. Its more of a popping sound for the lock screen and a bop sound for touching the screen.
rahul0705 said:
I did this too, I checked and the sound i get is "expected" slightly different if you enable and test agains the nexus 5 in lollipop but its is quite similar in sound. Its more of a popping sound for the lock screen and a bop sound for touching the screen.
Click to expand...
Click to collapse
I have the same thing happen. Don't think it's a defect. I've noticed it when I'm using speakphone to make a call then the pop comes when I hang up. I think it's the touch sound....
rpolito73 said:
I have the same thing happen. Don't think it's a defect. I've noticed it when I'm using speakphone to make a call then the pop comes when I hang up. I think it's the touch sound....
Click to expand...
Click to collapse
You can disable it in
Settings -> Sounds & Notifications -> Other Sounds -> Touch Sounds
-> Lock Sounds (I don't like how it sounds)
rahul0705 said:
You can disable it in
Settings -> Sounds & Notifications -> Other Sounds -> Touch Sounds
-> Lock Sounds (I don't like how it sounds)
Click to expand...
Click to collapse
I liked the sound on my nexus 5 but don't like it on the 6. I am not sure if it is just more clear now or what but I turned them off.
I just noticed this as well. I had Kritika (game) running on my phone, media volume at 0. I set it down on my desk to do something else and that's when I heard a faint static-y, hissing/crackling noise. It was coming from the top speaker. I held the phone up to my ear to be sure. I switched into Kik and the sound went away. I closed Kritika and opened up Slingshot Braves (another game, media volume still at 0) and there was a consistent white noise coming from the top speaker. Same thing happened when I tried it with SoundCloud and Play Music. It wasn't erratic like it was when Kritika was open, but there was definitely something there.
Seems to me like something is wrong with the media volume control.
EDIT: I've started a thread on the Google forums. Feel free to chime in.
https://productforums.google.com/forum/#!category-topic/nexus/other-discussions/nexus-6/IwOrn3Fj8U0
You're not alone.
I'm experiencing this issue as well. There's also a subreddit post and another post here on XDA about it... I'm wondering if it's a defect or if it's normal.
Happens in top speaker for me as well. I notice it particularly well with the second half of the ringtone/notification sound, "Ganymede." Should we ask for a replacement?
Nexus 6 Volume/Speaker Bug
Same here. I am using the ATT Nexus 6 and have also noticed that the volume drops drastically when receiving a phone call. Also, it is difficult to hear the person on the other end even with the volume all the way up. The volume issue also applies when the phone is on "speaker" mode. It is still hard to hear. This may be a Lollipop issue.
I don't want to double post but I can confirm after receiving a replacement device that my original device did have a speaker defect. More info in my other post @ http://forum.xda-developers.com/showthread.php?p=57118790#post57118790
I have the crackle too
fryingpan0613 said:
I have the crackle too
Click to expand...
Click to collapse
=[ get it replaced!
Does anyone else have a slight crackle noticeable at high volume while playing songs or loud noises? Its a slight crackle and you can tell the sound is not as pure as it should be. Put a song on YouTube full blast and see if you can notice any little crackle, you might notice sound is not butter smooth....
I have a crackle on the bottom speaker with the stock ringtone. i posted about it on here, but noone responded
I have the same issue with the volume is all the way up. But if I lower the volume a little it's good. This phone is crazy loud
a software update can fix that.........
mr pnut said:
a software update can fix that.........
Click to expand...
Click to collapse
If it does it will just limit the max volume.
Yea it sounds like a software blip actually. The sound isnt like a rattle from an unseated or blown speaker its strange. I wonder why no one else hasnt brought this up...
I had issues the first day but none recently... Maybe they just need to break in
Yea if i blownin the top speaker while its playing it crackles loke crazy. Not that you shoukd do that. I did very lightly. The bottom speaker does not. Might have to rma.
Happens in top speaker for me as well. I notice it particularly well with the second half of the ringtone/notification sound, "Ganymede." Should we ask for a replacement?
shadrage said:
Happens in top speaker for me as well. I notice it particularly well with the second half of the ringtone/notification sound, "Ganymede." Should we ask for a replacement?
Click to expand...
Click to collapse
I'm not sure.. I wish I had another nexus to compare it too... Since we have a month ill wait until I can somehow get to test another. Ill post back.
NightSkyCode said:
I'm not sure.. I wish I had another nexus to compare it too... Since we have a month ill wait until I can somehow get to test another. Ill post back.
Click to expand...
Click to collapse
This has to be an audio bug. I have also noticed it on my ATT Model. I have also noticed that the ringer volume drops dramatically when receiving calls. It is also hard to hear the person on the other unless the phone is held close to the ear.
Been having the same issue. It seems to mainly happen at the beginning of some notification sounds, almost like it has trouble initializing the sound on command.
I noticed this when I was playing a game, after muting all sounds, it sounds like the speaker is still active and produces noise. Its more of a hum than a crackle, for me at least. I I'm pretty sure its a software issue and not a hardware.
jazzstatic2 said:
This has to be an audio bug. I have also noticed it on my ATT Model. I have also noticed that the ringer volume drops dramatically when receiving calls. It is also hard to hear the person on the other unless the phone is held close to the ear.
Click to expand...
Click to collapse
With regards to the popping/crackling/buzzing that I posted earlier in this thread (I think on the last page to be exact; also this may be different from what you're describing), I have confirmed via a replacement device that I just received today that it was a hardware defect, NOT a software defect. There is no popping/crackling/buzzing or anything like that with the new one, and I even held them side by side and did a comparison for another person just to make sure I'm not crazy haha (though it was pretty apparent when the new one didn't exhibit the problem I was hearing with the first one). On a side note, the screen on the new one looks like it has better whites (I didn't have a problem with the other screen, and it looked just fine to me, but side by side you can see a difference and I guess I got a two for one on this by doing the exchange!)
And finally, I didn't have to update the replacement out of the box like I did the first phone, which means they're now shipping phones that already have the latest update applied to them. Just thought I'd check back to let you all know that if you do have this issue, you SHOULD RMA/exchange it for a new one, because it is NOT a software glitch if you have the same issues that I described previously.
Hope this helps =]
shadrage said:
With regards to the popping/crackling/buzzing that I posted earlier in this thread (I think on the last page to be exact; also this may be different from what you're describing), I have confirmed via a replacement device that I just received today that it was a hardware defect, NOT a software defect. There is no popping/crackling/buzzing or anything like that with the new one, and I even held them side by side and did a comparison for another person just to make sure I'm not crazy haha (though it was pretty apparent when the new one didn't exhibit the problem I was hearing with the first one). On a side note, the screen on the new one looks like it has better whites (I didn't have a problem with the other screen, and it looked just fine to me, but side by side you can see a difference and I guess I got a two for one on this by doing the exchange!)
And finally, I didn't have to update the replacement out of the box like I did the first phone, which means they're now shipping phones that already have the latest update applied to them. Just thought I'd check back to let you all know that if you do have this issue, you SHOULD RMA/exchange it for a new one, because it is NOT a software glitch if you have the same issues that I described previously.
Hope this helps =]
Click to expand...
Click to collapse
Yes it does help, thanks! Im going to rma mine monday and post back with my results also.
I first noticed a problem with my speakers when I made my first call. My nexus 5 always had great call quality but my friend sounded so hollow and not at all as clear as on the 5.
Then I tried sounds, music. It definitely has a noticeable 'peak' and high and low notes flatten and rattle. Is this what you all are experiencing?
Sent from my Nexus 6
Anyone noticing issues with WhatsApp? I can't seem to hear the conversation tone while I'm chatting. The notification rings just fine, it's just the conversation tone. I've factory reset, but made no difference. Any help will be appreciated.
hey all, i definitely have crackle on the bottom speaker. i do not have any issues with the top. I hear it with notifications as well as music. Here is a good test YouTube video that i am using to see if anyone can compare. I have to hit the vol rocker down 7 times from full volume to get crackling to go away.
I've contacted Google (i purchased through Google Play Store) and they are shipping out a replacement saying this should not happen.
Here are the steps they had me take to test the device.
1) make sure Bluetooth was off
2) check the volume settings for all types of notifications (ringtone, alerts, alarm...)
3) reboot into safe mode and see if it still persists
---> to boot into safe mode, hold the power button like u are going to turn the phone off, when the "Power off" option pops up on screen, long press it and it will ask if you;d like to boot into safe mode. THIS ONLY LETS STOCK APPS TO RUN, thats why i used youtube for the example.
4) factory reset(they asked how i did it, i did it normally through the system settings)
After this, the rep explained that this was the first time she heard of the issue and the replacement device shouldn't have any speaker issues.
I also asked if it will be a new device and she said yes, no refurbishes. If the issue happens again, she mentioned to call back in and they will replace it no problem. Hopefully this first replacement won't have the same problem, but i love the phone so much that im willing to have them ship multiple out until i get a good one.
hope this helps!!
EDIT: forgot to mention, they put a hold on your credit card for up to 7 days until they receive the device back. You SHOULD choose next day shipping as that will be part of the hold and your card will NOT get charged for any extra shipping charges.
Wish me luck!!!
here is a quick youtube video i made comparing a faulty device and a working device
pay attention to the "dings" in the beginning of each part of the video, you may have to watch it a couple times to hear the difference - to me its noticeable right away. The first 3-4 seconds of the video sounds fuzzy/crackly... The same "dings" around 7 seconds are not fuzzy or crackly at all.... there you have it folks, Hardware defect!
Same issue here
Tried factory reset etc, still same volume lowering amd crackling
So i called someone just to check the call quality in both ear piece as well as speaker phone. But then i realized that it took a brief moment to activate the loud speaker. First i thought it might be a proximity sensor issue. But after testing it few more times, i found out that proximity's got nothing to do with it. It was always working as intended after i press the loud speaker button. But it always takes a solid 2 seconds to activate. Might just be a minor bug that can be fixed with a software update. And yes i did try clearing cache and recent apps and did try rebooting afterwards. It's still taking 2 seconds to activate.
I can confirm this behavior. I think what it's actually doing is fading the volume up when you switch to speaker, which makes it seem like it takes a few seconds to switch over. The reason I think this is because it seems to do the same thing with ringtones... when my phone starts to ring, it quickly increases the volume over the first second or two of the ring. My guess is some Moto black magics.
treaty said:
I can confirm this behavior. I think what it's actually doing is fading the volume up when you switch to speaker, which makes it seem like it takes a few seconds to switch over. The reason I think this is because it seems to do the same thing with ringtones... when my phone starts to ring, it quickly increases the volume over the first second or two of the ring. My guess is some Moto black magics.
Click to expand...
Click to collapse
Ya i guess that's definitely some moto sorcery going on there lolz. And i guess this thread didn't pick any traction because these days, not many people use their phone for calling purpose anyways?
dhaivattrives said:
Ya i guess that's definitely some moto sorcery going on there lolz. And i guess this thread didn't pick any traction because these days, not many people use their phone for calling purpose anyways?
Click to expand...
Click to collapse
WAIT. HOLD THE FREAKING PHONE (har har har)....You can make phone calls with this device?
(Also can confirm speaker delay wonkyness)
thetolsonator said:
WAIT. HOLD THE FREAKING PHONE (har har har)....You can make phone calls with this device?
(Also can confirm speaker delay wonkyness)
Click to expand...
Click to collapse
Lolz ya exactly right ? ? i was just as shocked as you are right now ?
Rate this thread to express how you think the Razer Phone 2 feels in terms of quality. A higher rating indicates that it feels premium and high-quality (attention to detail is high, manufacturing defects don't exist, etc).
Then, drop a comment if you have anything to add!
Need help
mine feels weird,when you stop typing for 5sec, you can hear a very very small tone that kinda tells the sound booster or something is shutting off,and when resume typing, the typing sound will go from low to high,first 2 taps are low,,and also the back of it,its glass but try pressing it, you can feel the inside or you can hear some crackling noise like plastic,,not like the first razer,,do u guys have this problems also?
I have not experienced any of these issues as of yet. I'll update if I do now that I'm aware though. Thank you.
bisdak4life said:
mine feels weird,when you stop typing for 5sec, you can hear a very very small tone that kinda tells the sound booster or something is shutting off,and when resume typing, the typing sound will go from low to high,first 2 taps are low,,and also the back of it,its glass but try pressing it, you can feel the inside or you can hear some crackling noise like plastic,,not like the first razer,,do u guys have this problems also?
Click to expand...
Click to collapse
I started having the speaker pop issue start recently. It's any time after something uses the speakers. Like you can hear the amp shutting off. I've had the phone since Monday and mostly keep it on mute so maybe I just haven't noticed it before. But this weekend I've been playing more with the ringtones, notification, etc. It's kind of irritating now.
Notasaurus said:
I started having the speaker pop issue start recently. It's any time after something uses the speakers. Like you can hear the amp shutting off. I've had the phone since Monday and mostly keep it on mute so maybe I just haven't noticed it before. But this weekend I've been playing more with the ringtones, notification, etc. It's kind of irritating now.
Click to expand...
Click to collapse
How about the back of ur phone when u press it with a little force?does it make any sound like an empty bottle water?
bisdak4life said:
mine feels weird,when you stop typing for 5sec, you can hear a very very small tone that kinda tells the sound booster or something is shutting off,and when resume typing, the typing sound will go from low to high,first 2 taps are low,,and also the back of it,its glass but try pressing it, you can feel the inside or you can hear some crackling noise like plastic,,not like the first razer,,do u guys have this problems also?
Click to expand...
Click to collapse
I too have the crackling sound when pressing on the lower third of the back of the phone. Not sure what about the sound 5 seconds after typing but I have noticed that some times the sound is quiet from time to time seems random to me. I also have an issue where after the phone has been quiet for a while the tap sound from a navigation button is way over driven and very loud. That to seems to happen randomly.
dazoe said:
I too have the crackling sound when pressing on the lower third of the back of the phone. Not sure what about the sound 5 seconds after typing but I have noticed that some times the sound is quiet from time to time seems random to me. I also have an issue where after the phone has been quiet for a while the tap sound from a navigation button is way over driven and very loud. That to seems to happen randomly.
Click to expand...
Click to collapse
So the empty water bottle sound in the back is normal? I contacted them and the ask for a video about it
bisdak4life said:
So the empty water bottle sound in the back is normal? I contacted them and the ask for a video about it
Click to expand...
Click to collapse
I don't know if two people having the problem is 'normal' it would be nice if more people would chime in. What did support say?
They ask me to send a video,ima live chat them on my break today,,i just posted my video on their fb page,razer support kinda sux
bisdak4life said:
mine feels weird,when you stop typing for 5sec, you can hear a very very small tone that kinda tells the sound booster or something is shutting off,and when resume typing, the typing sound will go from low to high,first 2 taps are low,,and also the back of it,its glass but try pressing it, you can feel the inside or you can hear some crackling noise like plastic,,not like the first razer,,do u guys have this problems also?
Click to expand...
Click to collapse
bisdak4life said:
They ask me to send a video,ima live chat them on my break today,,i just posted my video on their fb page,razer support kinda sux
Click to expand...
Click to collapse
After watching the tear down video what I believe your hearing is the glass back making contact with the plastic that covers the wireless charging part and then separating from it when you relieve the pressure. I'm betting the rubbery plastic covering the wireless charging pad is slightly tacky.
I'm experiencing this since you asked, probably wouldn't be if you didn't lol
Also have popping noise since the Razer update randomly and when I use the touchpad, it's annoying, I think the problem is software, and hopefully will get fixed soon, as for the enjoy l empty water bottle sure when squeezing the lower third of the phone, I think it's an adhesive thing like notasaurus says
Notasaurus said:
After watching the tear down video what I believe your hearing is the glass back making contact with the plastic that covers the wireless charging part and then separating from it when you relieve the pressure. I'm betting the rubbery plastic covering the wireless charging pad is slightly tacky.
Click to expand...
Click to collapse
So is it normal?or no?i checked the note and iphonX and both of them dont have this problem
dazoe said:
I too have the crackling sound when pressing on the lower third of the back of the phone. Not sure what about the sound 5 seconds after typing but I have noticed that some times the sound is quiet from time to time seems random to me. I also have an issue where after the phone has been quiet for a while the tap sound from a navigation button is way over driven and very loud. That to seems to happen randomly.
Click to expand...
Click to collapse
They said phone was damaged,i asked for replacement,its weird they cant give me a return shippung label right away,i have to wait 2-3 business days because pone is out of stock,i mean why cant they send me the return label while waiting for the stock,,well i'll wait till friday, you too ask for replacement or refund
Notasaurus said:
After watching the tear down video what I believe your hearing is the glass back making contact with the plastic that covers the wireless charging part and then separating from it when you relieve the pressure. I'm betting the rubbery plastic covering the wireless charging pad is slightly tacky.
Click to expand...
Click to collapse
I doubt its the wireless charging part. Even when pressing down where the logo is, I still hear the crackling sound.
I also have the same issues
Just wanted to add a vote to the crinkling when squeezing the phone and the speakers popping. No other issues with the phone so far. (For me personally, the crinkling when squeezing the phone isn't an issue.)
I'm not sure if this helps (I don't own the device) but I remember reading somewhere another user faced the same speaker sound popping issue, and what they did was go to Settings > Sound and turned off. . . one of the "Other Sounds" sounds. I can't recall which one but try turning off all - Dial pad tones, screen locking sounds, charging sounds, touch sounds and touch vibration(?) ... see if that helps? One of them was supposed to fix it.
Again, I don't own the device, I just remember reading this somewhere, some other user faced this issue.
Lockbutton doesn't feel right
I have a weird feeling with the lock button, it's not feeling like a button. Could it be that it's stuck inside? Just unboxed it... Can't really press it - only tap it. I have the Razer Phone V1 which has a defined click, but the V2 feels more like those home buttons from iPhones with the taptic engine instead of a real button but without a tap feeling. Is that normal? Otherwise I will make a refund on Amazon and get a cheaper one from the Razer store...
Dr Ace said:
I have a weird feeling with the lock button, it's not feeling like a button. Could it be that it's stuck inside? Just unboxed it... Can't really press it - only tap it. I have the Razer Phone V1 which has a defined click, but the V2 feels more like those home buttons from iPhones with the taptic engine instead of a real button but without a tap feeling. Is that normal? Otherwise I will make a refund on Amazon and get a cheaper one from the Razer store...
Click to expand...
Click to collapse
From your description, it sounds like you received a defective phone or something.
Haven't used the Razer V1 phone, but have used 2 different Razer Phone 2s and both have physical clicks. In addition to the feel, there's an audible click also (coming from the button itself--not artificial). I will say that because the button sits flush with the phone, it feels "different" than other phones I've had because tbe frame of the phone protects the button. But it should physically depress.
Regarding the clicking speaker sounds you have been describing, your feedback is welcome! Please join and contribute to the XDA thread Snap sound coming from speakers.
translucentfocus said:
From your description, it sounds like you received a defective phone or something.
Haven't used the Razer V1 phone, but have used 2 different Razer Phone 2s and both have physical clicks. In addition to the feel, there's an audible click also (coming from the button itself--not artificial). I will say that because the button sits flush with the phone, it feels "different" than other phones I've had because tbe frame of the phone protects the button. But it should physically depress.
Click to expand...
Click to collapse
Ok, talked to the support yesterday and they say that it's a defect. And that they will send me a new one.
Oh man, Razer definitely has to improve their quality check procedures. I have now my 3rd Razer Phone V1 (one with defect speakers and one with a digitizer malfunction) and now my 2nd Razer Phone V2 after that problem with the lock button.
Never had problems like that with my Nexus 5X or my Moto G... And those were a lot cheaper.