HUAWEI P20 PRO NEW - Malfunction - Huawei P20 Pro Questions & Answers

Hello all,
I’m posting to seek for help from people who can eventually had the same problem I’m facing right now.
I’ve a HUAWEI P20, 2 months old, that suddenly stops working. Yesterday I turn it off like any other day and today at starting it keeps 10 minutes or so in the logo screen, without start, and after that it starts just to keep “alive” for some seconds (respond to touch, open app and all), but immediately freeze again (after a 20 seconds or so), don't respond, and after a few minutes restarts in the same way (10 minutes or more in the first logo screen, and keeps in this loop).
ANY IDEAS OR SOLUTIONS?
The phone is on warranty, but I would like to avoid sent it for repair, as I have one app with important data, and without recent backup.
Thanks to all in advance.
All the best,
Francisco.

Related

restart by itself

Hello!
I'm having a problem with my S3 mini.. it restarts by itself with no apparent reason.. sometimes i'm not even using it, it's on my pocket and then I listen to the sound of the startup, when I pick it up, I note that it's a little warm, more than normal.
Sometimes the cellphone do this restart in a loop, as soon as it's finally ready, it turns off and then reboot again, all alone! When it starts doing this loop, sometimes it stops when I remove the battery and put it again after something like 10 seconds, but today it started doing it and didn't stop. Sometime, I try to use it immediately after it finish the boot and it freezes before I can get it unlocked, the screen becomes white like a watermark, and then, another reboot. It's always hot when doing it.
Today the cellphone did it something like 10 times in 20 minutes, one of this times it was working after 4 or 5 startups, I tried to take a picture and it did another reboot, and another.. and another! It stoped only after I punched the cell phone several times against a steel wall (yes, I was ANGRY!!!). I tried to let it 5 minutes turned off, when I turned it on again, it started the reboot loop again.
I already tried more than once to do a hard reset, I don't have many apps installed, I tried to uninstall all the apps that I installed when it started doing this. There is no regularity, it stays 2 days normal, on the 3rd day it shows the problem, and then another 4 days normal..
I have no ideia of what can be the problem!! The Android is 4.1.3 and it was not updated recently
Can someone help me?
Sorry about my English, I don't speak very well..
Regards from Brazil
llpilch said:
Hello!
I'm having a problem with my S3 mini.. it restarts by itself with no apparent reason.. sometimes i'm not even using it, it's on my pocket and then I listen to the sound of the startup, when I pick it up, I note that it's a little warm, more than normal.
Sometimes the cellphone do this restart in a loop, as soon as it's finally ready, it turns off and then reboot again, all alone! When it starts doing this loop, sometimes it stops when I remove the battery and put it again after something like 10 seconds, but today it started doing it and didn't stop. Sometime, I try to use it immediately after it finish the boot and it freezes before I can get it unlocked, the screen becomes white like a watermark, and then, another reboot. It's always hot when doing it.
Today the cellphone did it something like 10 times in 20 minutes, one of this times it was working after 4 or 5 startups, I tried to take a picture and it did another reboot, and another.. and another! It stoped only after I punched the cell phone several times against a steel wall (yes, I was ANGRY!!!). I tried to let it 5 minutes turned off, when I turned it on again, it started the reboot loop again.
I already tried more than once to do a hard reset, I don't have many apps installed, I tried to uninstall all the apps that I installed when it started doing this. There is no regularity, it stays 2 days normal, on the 3rd day it shows the problem, and then another 4 days normal..
I have no ideia of what can be the problem!! The Android is 4.1.3 and it was not updated recently
Can someone help me?
Sorry about my English, I don't speak very well..
Regards from Brazil
Click to expand...
Click to collapse
Hi,
Try to flash it again from zero.
Go to recovery
Do a real format data and media
reset / wipe date
Wipe cache
wipe dalvik cache
Flash rom
install Gapps
Wipe cache
wipe dalvik cache
Reboot system ( wait 5 min first boot)
Greetz :good::fingers-crossed:

[Q] Random Restarts?

I got my watch two days ago, so far my watch has restarted 4-5 times a day for no reason at all. This is what usually happens:
Goes to Settings page
Vibrates for a while for no reason
Restarts
Steps 1-3 again a few more times
I've tried to do a reset on it to see if it fixed the issue but it still happens. It will eventually start working again after a few goes of me powering it on and off. Whilst this is all happening, I can feel my wrist getting warmer (like the watch is overheating or something).
Just wondering if this has happened to anyone else and if so, could you fix it? If not, then I shall give LG a call to get a replacement.
Thanks
In a full day use.. i do get one reboot.. Weird but not a big deal..

help! touch screen problem

Hello friends,
i've got a problem. I'm using Huawei P9 Lite for a month (bought brand new) and today touch screen just stopped responding.
I played NBA Live Mobile and screen just died. Everything works properly - Facebook pops, Email pops, recieve calls, but can't press button to answer. Side buttons work also.
Did restart billion times, tried to clean catche (but still didn't restored fully). Can it be software problem? I don't understand coz phone is practically new.
Any ideas appreciated.
Thanks!

Self Restart

I have got my Asus ROG Phone II for about 8 months and I have recently got some problems with the software. The phone suddenly turns off on it's own, when I am using it and stucks at the restarting process with Asus Logo and the loading bar on the lower side but doesn't open, even if I wait for a full whole hour. I have to press volume down + power off button to make it work again. I wanted to ask if any of you guys have got the same problem, or any clues how to solve it?
Well I had rooted my phone after a month of it's use and unrooted it. For about 2 Months before, my charging port stopped working and Asus Service Center fixed it, and I guess they somehow flashed my Phone, as I not don't have to download and install the new firmware. It was good in a way but I feel it is getting some lag during the use of certain apps and the problem which I mentioned earlier. I would be thankful and grateful for your replies.
Wishing all to stay safe and healthy
Fantasticooo said:
I have got my Asus ROG Phone II for about 8 months and I have recently got some problems with the software. The phone suddenly turns off on it's own, when I am using it and stucks at the restarting process with Asus Logo and the loading bar on the lower side but doesn't open, even if I wait for a full whole hour. I have to press volume down + power off button to make it work again. I wanted to ask if any of you guys have got the same problem, or any clues how to solve it?
Well I had rooted my phone after a month of it's use and unrooted it. For about 2 Months before, my charging port stopped working and Asus Service Center fixed it, and I guess they somehow flashed my Phone, as I not don't have to download and install the new firmware. It was good in a way but I feel it is getting some lag during the use of certain apps and the problem which I mentioned earlier. I would be thankful and grateful for your replies.
Wishing all to stay safe and healthy
Click to expand...
Click to collapse
Don't know what the problem is, but you've posted this in the wrong section!
I think I am in a similar situation. My phone's problem is that it kind of crash while booting up (stange lines shows on the screen like some glitch) , it doesnt boot up normally and it loops 3 to 4 times until it's left on a black screen. I am not sure of its status at this point for it is not responsive even to force restart (Vol down + Power) but it does work only once in a couple of minutes and proceeds to bootloop and back again to the black screen. I haven't rooted it but i did flash it from CN to WW which was successful and was using it perfectly for 4 months up until this situation. I dont know what exactly is the problem. Can anyone help me?
Same with me bro... Mines already bricked because of flashing it to the original version
Same here

P30 Pro - Reboots at 2 mins and 30 seconds uptime!

Hello,
I hope someone can help me, My P30 pro has started to reboot itself at approximately 2 mins and 30 seconds after a restart, it does this 90% of the time. As I am writing this it's done probably its 6/7th reboot and has now passed the 2:30min powered up, it will however restart later, randomly.
This also happened to me about 4 months ago, I did a factory reset/wipe and started from fresh and it seemed to work fine until yesterday, its been working for months okay (I didn't install anything new yesterday)
I've ran optimiser, everything okay. I have had the phone since new and it's in near perfect condition, I do used a NM card in the phone too if that makes a difference.
Does anyone have any ideas on how a track down the issue? Its making the phone near useless.
Many Thanks
Paul

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