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Hello,
My wife and I are both having similar issues with wifi after updating our phones to lillipop. We can connect to the wifi, but apps that require a login or apps that have an optional login are giving errors saying that there is no network (Network issues, no connection, etc.)
Apps that don't work with wifi: Bank apps, Amazon apps, Twitch, Feedly, Speedtest.net, etc.
Apps that do work on wifi: Chrome, YouTube, Drive, Mail apps, etc.
If we turn off the wifi, everything works fine. We both are running stock phones, I've got the HK M8, and she's got an older M7. There are times when a few of the apps will work for a few minutes, but then the issues come back. My wife's phone is also able to connect to our work wifi, when there, some of the apps that don't work at home will consistently work, but not all of them
We've both been told by HTC to do factory resets and to flash the latest stock RUU. The issue remains even after doing this. I don't really want to do the next step of sending in our phones for 7 to 10 days while they "repair" them.
I've tried everything I can think of. I've also factory reset our router and tried every wifi channel and/or security option, hoping that it is an issue with my wifi router.
Does anyone have any idea of what I can try before having to mail HTC my phone?
Thanks for any help.
Sounds exactly like the problem I had. Factory reseting the router took care of it for me though...
You can read my thread HERE
Gracon said:
Hello,
My wife and I are both having similar issues with wifi after updating our phones to lillipop. We can connect to the wifi, but apps that require a login or apps that have an optional login are giving errors saying that there is no network (Network issues, no connection, etc.)
Apps that don't work with wifi: Bank apps, Amazon apps, Twitch, Feedly, Speedtest.net, etc.
Apps that do work on wifi: Chrome, YouTube, Drive, Mail apps, etc.
If we turn off the wifi, everything works fine. We both are running stock phones, I've got the HK M8, and she's got an older M7. There are times when a few of the apps will work for a few minutes, but then the issues come back. My wife's phone is also able to connect to our work wifi, when there, some of the apps that don't work at home will consistently work, but not all of them
We've both been told by HTC to do factory resets and to flash the latest stock RUU. The issue remains even after doing this. I don't really want to do the next step of sending in our phones for 7 to 10 days while they "repair" them.
I've tried everything I can think of. I've also factory reset our router and tried every wifi channel and/or security option, hoping that it is an issue with my wifi router.
Does anyone have any idea of what I can try before having to mail HTC my phone?
Thanks for any help.
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Hey there, i have been using an M8 for two months now and the problem that I have, which fits exactly the description of yours, is starting to annoying me. Every time I try to use these apps which need login I have to turn to mobile data to be able to do it. In my case, the issue that us affecting me the most, is with whatsapp, which even though I do can use, I cannot download media on wifi! (Neither pictures nor voice recordings).
It's a real pain in the neck to be doing this all the time, and I have two friends who also have m8s and are suffering from the same problems, so I guess it's something quite generic. Besides all the other android phones in my family work just fine with my router, so the problem is clearly mine. I think that HTC should have done something about it long time ago if it is such a common issue, considering that the price of the device is not cheap...
Anyway, my question is: have you been able to solve the problem? If you have, would you please take a min to share the solution? I would be deeply grateful!
Cheers and thanks in advance
I am using my HTC One M8 HK with lollipop update from the time they released and never had any problem with wifi. I use wifi wherever I go and no problem with anything. Try the following solutions:
1. Check the WiFi Router. Most of the times it is the problem with your router. Check if there is any restrictions or whitelist/blacklist of services.
2. You might be having some apps with whitelist/backlist running in the background. It could be your antivirus app, battery booster or Opera app, etc which does the wifi whitelist.
3. If you are using the sign-in wifi networks, make sure you signed in to the network using the browser window before opening the app.
4. If you are using the VPN (even in the wifi network) you won't be able to open the apps like Bank apps.
5. If the apps you installed are not supported in your country, you won't be able to access.
Try uninstalling and reinstalling the apps. Sometimes, when you upgrade to different OS partitions are not aligned properly. Reinstall and check.
Good luck
Hi, I desperately need some support as my device refuses to sign in in both Youtube and Play Store. I'm therefore unable to use both these apps. An error message keeps saying I'm offline and proposes to retry, but it simply never works whatever I do.
Issue has been going on since many weeks; I googles and tried many suggestions without any success.
Before I do a hard reset, has anyone an idea what this can be?
The amazing part is that my daughter's tab (Galaxy S2) is also having the same issue since some time! She has her own google account. What the heck is going on?
Thanks!
Prerna said:
Hi, I desperately need some support as my device refuses to sign in in both Youtube and Play Store. I'm therefore unable to use both these apps. An error message keeps saying I'm offline and proposes to retry, but it simply never works whatever I do.
Issue has been going on since many weeks; I googles and tried many suggestions without any success.
Before I do a hard reset, has anyone an idea what this can be?
The amazing part is that my daughter's tab (Galaxy S2) is also having the same issue since some time! She has her own google account. What the heck is going on?
Thanks!
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Click to collapse
This may be an bug in the updated version of google play store or YouTube..Have you tried to sign in specific apps usning another google account you have..Also try to clear cached data of phone as well as clear data of those apps* you can also uninstall updates of those apps and force stop or disable them and after enabling again try to access*..Also might be network related issue sometimes weaken network shows such type of errors..Try to acees with high speed wifi or data with maximum signal..Even if problem exist then simply reset is last option for you..
DroidHackeR said:
This may be an bug in the updated version of google play store or YouTube..Have you tried to sign in specific apps using another google account you have..Also try to clear cached data of phone as well as clear data of those apps* you can also uninstall updates of those apps and force stop or disable them and after enabling again try to access*..Also might be network related issue sometimes weaken network shows such type of errors..Try to acces with high speed wifi or data with maximum signal..Even if problem exist then simply reset is last option for you..
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Hi, I tried most of the solutions you're are mentioning, without any success. What I find interesting is what you wrote about weak network. I cancelled my cable connection at home some time back and using instead a 4G modem. Could that really be the culprit, knowing the coverage is medium? It sounds to me strange that such possibility exists, also I often go out and have full 4G network for hours sometimes and still it doesn't work. Interestingly enough, every about once per month it suddenly works, and I'm able to update my apps and also access my account in Youtube. It'll work for 2-3 days, until it's again the same bad. Really boring and would love to understand this issue better so as to possibly fix it. Thank you.
Prerna said:
Hi, I tried most of the solutions you're are mentioning, without any success. What I find interesting is what you wrote about weak network. I cancelled my cable connection at home some time back and using instead a 4G modem. Could that really be the culprit, knowing the coverage is medium? It sounds to me strange that such possibility exists, also I often go out and have full 4G network for hours sometimes and still it doesn't work. Interestingly enough, every about once per month it suddenly works, and I'm able to update my apps and also access my account in Youtube. It'll work for 2-3 days, until it's again the same bad. Really boring and would love to understand this issue better so as to possibly fix it. Thank you.
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1)It's possible sometimes your networks proxy enforce your google id not to be sign in into specific apps you have mentioned and yes sometimes low network coverage also causes the issues like offline or sign in errors like please check network connection due wireless functionality limitations
2)I am curious about one thing if you have tried almost all the solutions found on google as well as your own, is it that much impossible for you to make backup of your current imp data and give a try to hard reset?? If i am not wrong, please give it a try because sometimes software glitches also causes the app crashes or network errors
3) Next thing sometimes your stock software gets corrupted due to some fatal malwares so many system apps as well as third party apps pretended to show errors like unfortunately process is stopped also some network related issue, so one solution you can try is to re-apply or update your current stock firmware..i.e. if update is unavailable you can fresh install same firmware version again on your phone which most of the times resolves the issue
4) As i mentioned in my first post you should give a try to any high speed mobile network like LTE or 5ghz band Wi-Fi which gives constant access to internet connection which probably help you to figure out exact issue i.e. with modems or connection your using or with your device itseld due to corrupted software
5)Please mention your device model no,country,your mobile network provider information so that it would be easy to figure out your issue
Thank you. Yes, a hard reset could solve it although I'd like to avoid it if possible. I will try ASAP on a solid wifi and see. I forgot to mention an important point: my daughter's tablet (Galaxy S2 pro) has got the same issue, and it started near about the same time like it did to me. She has her own Google ID, and she uses a different set of apps. Will report whenever I can test on a wifi.
My mobile provider is Salt Mobile here in Switzerland, and my Note 5 is a generic one bought in UAE. I run Dr. Ketan rom of about 8 months ago.
Prerna said:
Thank you. Yes, a hard reset could solve it although I'd like to avoid it if possible. I will try ASAP on a solid wifi and see. I forgot to mention an important point: my daughter's tablet (Galaxy S2 pro) has got the same issue, and it started near about the same time like it did to me. She has her own Google ID, and she uses a different set of apps. Will report whenever I can test on a wifi.
My mobile provider is Salt Mobile here in Switzerland, and my Note 5 is a generic one bought in UAE. I run Dr. Ketan rom of about 8 months ago.
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1)Ohhhk now i got, i assume you might be using Indian Variant with indian mobile network providers as per your username 'prerna'
so your device might be factory unlocked SM-N920C
2)So you should try on any faster network provider or incase wifi to check if problem is due to weak singal strength or specific with your device software integration
3) And i think you should give a try to dr.ketan's nougat rom which is based on latest nougat firmware which will might help you to overcome your issue as new base,new kernel will help you to get stable connectivity
4)If your running dr.ketans MM 6.0.1 based rom then download latest N5 nougat rom to flash
5)I know u might not new in flashing custom roms ad your running a custom one only from 8 months but once again be sure to enable 'oem unlocking' and 'usb debugging' options from developers option before flashing latest twrp version(Don't worry u can flash dr.ketans rom using any 3.0 twrp version ur running now but if latest version with stability and improvements available for your device then you can install it as per your requirement) if your running old one or before flashing nougat based N5 rom by dr.ketan
Even with WiFi, LTE and Bluetooth enabled not able to update or install new apps using Google play store on watch.
Just says downloaded pending and doesn't download anything. Tried for several days on wifi and off.
Should I reset the watch?
I had the same issue the other day. I tried everything I could but ultimately a reset is what fixed it.
Thanks I reset and it fixed. Now LTE is not working with Verizon.
I just started having this issue. LG Watch Sport with build NQF430. This is kinda ridiculous. Can't update or install anything. I really don't want to reset this thing again.
HI, I've been having Internet/DNS issues ever since the QJB update. The phone will show LTE signal but there is no data flowing and voice calls don't work (no dial tone). Webpages on the phone and connected hotspot PCs will show a DNS error. Toggling data doesn't help. Only restarting the phone will make data work again.
Multiple attempts at factory resetting, provisional resetting, updating profile/prl and flashing the QJB update in ODIN didn't help.
UPDATE: Issue seems to be related to the update. Downgrading firmware is not possible as far as I know (Odin throws an error message). I had to send the phone back to Samsung for repair (took a week), and all they did was send it back with the old software QI5. Now I'm afraid to update the software.
UPDATE2: Voice also does not work. No dial tone.
mrnamster said:
HI, I've been having Internet/DNS issues ever since the QJB update. The phone will show LTE signal but there is no data flowing. Webpages on the phone and connected hotspot PCs will show a DNS error. Toggling data doesn't help. Only restarting the phone will make data work again.
I thought it was related to the hotspot but it still happened when I was restoring apps right after a factory reset. Multiple attempts at factory resetting, updating profile/prl and flashing the QJB update in ODIN didn't help. I'm afraid getting a replacement phone won't help either.
I am beginning to think it's an app related issue but am not sure. I just did a full wipe and am slowly reinstalling my apps to test and do a process of elimination.
Ever since the update the only other issue I had was with the Samsung Gear app crashing the phone when it connected to my Gear S3 and wants to turn on WiFi while I am using the hotspot (it would make the phone unusable unless I agreed to turn off hotspot to turn on WiFi). for some reason the S3 wants to turn on WiFi even though I disabled all WiFi settings in the Gear app.
Are apps able to cause Internet/DNS problems? Has anybody had this issue? TIA
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Profile update? PRL update?
Yes tried those
Experiencing the same issues after Sprint rolled out OTA update 'N950USQU2BQJB' along with slower speeds and lag in apps like YouTube and Hulu.
The most glaring difference for me has been terrible battery life since the update.
Have you noticed anything different with your battery life and on screen time that is out of the usual?
Funny you guys say that. Mine does the same after that update too. If I toggle it to air mode. When I turn it back off it will not establish any network. Will have the x and stuck searching for service. It's about every other day. Mine will show LTE and act like all is good. But no data. Done the profile prl updates. That never fixed the issue either.
Software version
N950USQU2BQJB
I am also having issues after this update. Data stalls and transactions constantly have to be refreshed to get something to load. Does anyone know how to use Odin to roll back to another update before this one?
---------- Post added at 11:43 PM ---------- Previous post was at 11:07 PM ----------
I may have gotten somewhere by using DNS Manager to utilize openDNS.... Trying it now and waiting for longer use results but so far so good
https://play.google.com/store/apps/details?id=com.okirat.dnsmanager
Is there a way to ODIN back to an earlier update that won't break KNOX?
Ah, so it is related to the update. I thought I was the only one and that my phone was defective.
I tried rolling back in Odin but it gives an error. It's been stated that you can't downgrade the firmware after taking the update.
I sent it back to Samsung for repair and they sent me back a phone with the old software version N950USQU1AQI5. Way to go Samsung for not fixing the problem but covering it up. It was a hassle being without a phone for a week.
Now I know not to take the update. WiFi calling plus was nice but what's the point if your data doesn't work half the time?
Hi all, I have a p10, running emui 5.1 on Android 7.0, and I have problems with the Wifi.
It disconnects after a numbers of hours, apparently randomly, and switches to mobile data.
If I try to connect to the network again, it will just try multiple times, until it claims that "Network access denied."
It will only reconnect to the WiFi if I restart the phone. I have therefore concluded it's the phone's fault and not the router's...
Please, does anyone maybe have an idea how to fix this?
Most times I won't even notice the disconnect and I end up consuming all my mobile data.. so annoying!
Many thanks!
Get into WiFi connections.
Tap on configure at the bottom.
Choose keep WiFi alive when idle.
http://imgur.com/PDrWDEQ
It will prevent the drops.
It has something to do with Mac address lease time on your router. It's not your Huawei device.
That happened to me too, I just reset my network settings and it stopped happening
xodeus and JamesRLS thanks for your messages!
xodeus:
It was already set to "Always" keep alive, just like you suggested, so unfortunately this wasn't it..
I also checked my router lease settings and couldn't find anything, but fact is that this only happens my Huawei P10 - all other devices at home stay connected...
JamesRLS:
I'm so desperate at this point that I went for your slightly "nuclear" option (I will have to collect all wifi-passwords again..) - I hope it works!
Will post updates with any results..
So after a couple of days, it seems to be confirmed: Resetting the network settings has worked!
Many thanks JamesRLS
I just hope I had done this earlier, I've been having this problem for months now, and it was so easy to solve...
Daniel.l.f said:
So after a couple of days, it seems to be confirmed: Resetting the network settings has worked!
Many thanks JamesRLS
I just hope I had done this earlier, I've been having this problem for months now, and it was so easy to solve...
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No problem, glad I could help, and enjoy the phone
JamesRLS said:
No problem, glad I could help, and enjoy the phone
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Hi ive got the same problem .
ive got a Huawei p10 EMUI version 9 . i reset the network settings but it keeps dropping randomly . i cannot find the option to keep wifi alive .
Please help me im desperate . the wifi is never constant . it drops every minute basically