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Hello all, just wanted to inform all that I've experienced this odd thing with the Z that no one has seemed to have gone through, not sure of course...
But before anything else, as it was a huge selling point for a lot of hiking and travelling me, the water proofing needed to be tested.
I took it out of the box, peeled the plastic protectors off the front and back glasses, threw it in a glass.
- Now my camera has some fog inside, the volume down button has started to work again after half an hour, the loudspeaker is understandably very bad right now.
- Currently trying to get the fog out of the camera and hoping the loudspeaker to go back to normal.
- I will contact Sony tomorrow to discuss the problem and will update this as often as I can.
/**************************************************************/
Solved!
- As Akiainavas has pointed out to me, it is actually written in the instructions manual, it is normal for the camera to get foggy between shifts from under water to outside the water, I've tested it work perfectly under water.
- Once dried out, all is good, it just took a lot longer for me compared to other people because of the low room temp I am used to I guess.
- The phone is all good, all working.
* Now on the to-do list: Unlock, Root, Flash, Enable Bravia through the whole user experience!
I heard that this is actually not uncommon. Let it dry. Try again tomorrow.
Indeed, i tested it the day i got and noticed the sound was very low after it was wet. After a half an hour (max 1 hr) sound will come back with normal volume. It's some protection thing i guess
It's just water on the speaker membrane that distorts the sound. Haven't got my phone yet, but try blowing it out. Waiting it out should work as mentioned.
AlienCraB said:
Now my camera has some fog inside
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Still have that problem?
Maybe its a faulty device with regard to that camera fog.... Can happen to one in thousand devices...
Surely sony will replace it...
Sent from my HTC_Flyer_P512_NA using xda app-developers app
nikhiltanwar said:
Maybe its a faulty device with regard to that camera fog.... Can happen to one in thousand devices...
Surely sony will replace it...
Sent from my HTC_Flyer_P512_NA using xda app-developers app
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This brings up a Good question. Has anybody read the warranty?Does it actually Say You are Covered it you purposefully dunk it in a bowl of water?
I mean I understand there have been demonstrations doing this but it Seems like a really silly thing to do with your brand new phone
stiffi2011 said:
This brings up a Good question. Has anybody read the warranty?Does it actually Say You are Covered it you purposefully dunk it in a bowl of water?
I mean I understand there have been demonstrations doing this but it Seems like a really silly thing to do with your brand new phone
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the matter is...
xony xperia Z has the CERTIFICATION, wich isn't something you say you have, is something that has to been tested by a specific organization...
so if is certified i think you have warranty right...
never had any issues with fog in the camera on my xperia acro s, even after having it in my pocket while swimming
the speakers issue is common though, but thats expected, as water is going to get inside the speaker holes no matter what, but all I need to do is just shake the phone and blow where the speakers are and they work perfectly fine after that
Uh...did you even at least try to test out to make sure the phone is working good before dumping it into the water?
Right, it's been 12 hours now, I left it to dry out in a bag full of humid absorbing silicon bags over night.
- Right now the fog inside the camera lens is gone.
- However I think it is out of battery so I plugged into charging.
CaFFeiNe666 said:
the matter is...
xony xperia Z has the CERTIFICATION, wich isn't something you say you have, is something that has to been tested by a specific organization...
so if is certified i think you have warranty right...
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Exactly what I have in mind, I will be contacting Sony about this no matter what, the phone failed the water test out of the box, it is a feature they promote and demonstrate heavily. If they don't cover it in their warranty despite all the promotion and the effort they have put in this phone, then they are just idiots who have absolutely no idea of how one device failing like this can damage the image if they don't back it up with their warranty.
rycexboi said:
Uh...did you even at least try to test out to make sure the phone is working good before dumping it into the water?
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Yes, it was all fully working - tested its other features without opening any of the covers to make sure the water test was legit for an hour or so.
/***************************************************/
Update: The phone is working, buttons all working, speaker working, camera fog gone and this time it didn't come back as soon as I took it out of the air lock bag.
I am still contacting Sony to get information on what I should do, how I should feel...
I will test it again after my talk with them and on the direction they've given. Mind you, I tested it only in a half full glass of water so what I will do is to try and reproduce the problem.
/***************************************************/
Update 2: I have just noticed that the charger is actually 1.5A and you cannot charge the phone from a computer unless you have a non-standard USB port like a 3A one that Gigabyte motherboards have.
Put mine in a vase of water yesterday for 5 mins and all was well, love it
Sent from my C6603 using xda premium
When submerged, and after that:
- Speaker will have very low volume for a while, until it dries off
- There might be a "fog" on the camera because of humidity and temperature differences
- Hardware buttons might not react perfectly until the water dries off
It's perfectly normal. It's in instruction manual... but whoever reads those these days
Quick copy and paste from the Sony UK website.
"[2] In compliance with IP5/7 and IP5X, Xperia Z is protected against the ingress of dust and is water resistant. Provided that all ports and covers are firmly closed, the phone is (i) protected against low pressure jets of water from all practicable directions in compliance with IP 55; and/or (ii) can be kept under 1 metre of freshwater for up to 30 minutes in compliance with IP 57. The phone is not designed to float or work submerged underwater outside the IP55 or IP57 classification range and should not be exposed to any liquid chemicals. If liquid detection is triggered on the handset or battery, your warranty will be void."
So it's only designed to be water resistant, and if it gets water damage, you're out of luck.
mustaine8661 said:
So it's only designed to be water resistant, and if it gets water damage, you're out of luck.
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The thing is - it won't get damaged unless you leave the covers open. I asked Sony about it and apparently they have some tests to determine that - most likely a water detection that can be used even when the phone is dead. I think they'll probably just close the covers and put it in water to test it again, if waters gets in - it means your covers are flawed and you'll get a replacement. If not - it means you fkd up and you won't get your phone replaced.
Akiainavas said:
The thing is - it won't get damaged unless you leave the covers open. I asked Sony about it and apparently they have some tests to determine that - most likely a water detection that can be used even when the phone is dead. I think they'll probably just close the covers and put it in water to test it again, if waters gets in - it means your covers are flawed and you'll get a replacement. If not - it means you fkd up and you won't get your phone replaced.
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If that's the case then then that's awesome!
It'd make sense too, as what's the point of going to all the trouble of getting it certified water-resistant and advertising it as one of the main features, and then saying to everyone that gets the slightest bit of water ingress that they're f**ked.
mustaine8661 said:
If that's the case then then that's awesome!
It'd make sense too, as what's the point of going to all the trouble of getting it certified water-resistant and advertising it as one of the main features, and then saying to everyone that gets the slightest bit of water ingress that they're f**ked.
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I trust Sony in this aspect. There are water sensitive tapes under every cover ( those little white things ) so they'll know which one leaked.
Also, remember what happened with Tablet S - it was supposed to be waterproof, but they detected a manufacturing defect that caused some of them to leak. Sony called every customer to Sony Center and provided a replacement of their device - dead or not, warranty or not... that's how you do it.
mustaine8661 said:
Quick copy and paste from the Sony UK website.
"[2] In compliance with IP5/7 and IP5X, Xperia Z is protected against the ingress of dust and is water resistant. Provided that all ports and covers are firmly closed, the phone is (i) protected against low pressure jets of water from all practicable directions in compliance with IP 55; and/or (ii) can be kept under 1 metre of freshwater for up to 30 minutes in compliance with IP 57. The phone is not designed to float or work submerged underwater outside the IP55 or IP57 classification range and should not be exposed to any liquid chemicals. If liquid detection is triggered on the handset or battery, your warranty will be void."
So it's only designed to be water resistant, and if it gets water damage, you're out of luck.
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Akiainavas said:
The thing is - it won't get damaged unless you leave the covers open. I asked Sony about it and apparently they have some tests to determine that - most likely a water detection that can be used even when the phone is dead. I think they'll probably just close the covers and put it in water to test it again, if waters gets in - it means your covers are flawed and you'll get a replacement. If not - it means you fkd up and you won't get your phone replaced.
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I've read it somewhere that the interior also has water resilient coating actually for when tiny amounts of water goes in, I wonder if that's why the camera gets fogged inside because I just don't get how there can be fog when there is no humidity allowed into the interior components as long as you are in the limits of the IP57 certification.
Am I wrong in this? Does water proofing not mean the device not allowing any humidity inside whatsoever? or Is it that the air molecules carrying the humidity inside can still get past the water proofing?
Akiainavas said:
The thing is - it won't get damaged unless you leave the covers open. I asked Sony about it and apparently they have some tests to determine that - most likely a water detection that can be used even when the phone is dead. I think they'll probably just close the covers and put it in water to test it again, if waters gets in - it means your covers are flawed and you'll get a replacement. If not - it means you fkd up and you won't get your phone replaced.
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under flap covers there's a water-sensitive material wich becomes pink when water enters slots i've seen a photo from a review, but he has put his xperia z in many kind of water, beer too (beer has bubbles and carbon dioxide )
CaFFeiNe666 said:
under flap covers there's a water-sensitive material wich becomes pink when water enters slots i've seen a photo from a review, but he has put his xperia z in many kind of water, beer too (beer has bubbles and carbon dioxide )
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I'm much more likely to spill beer over it rather than water in perfect honesty, so thanks for the info there!
Not that I want to spill any beer... it's so sad when I do :crying:
Hello,
I have my Z from its release. I tried its water resistance the first day i recieved it, all was OK. I recorded many videos underwater, in swimming pool, at home, and everything was always ok. Everytime i took it in water, I mindfully closed all the covering caps.
But today, I got a problem. I took my phone with me to water, as whnever I did, and when I was looking at it after "bathing", my camera was fogged - it was wet INSIDE. I tried to check those white indicators under covering caps, and those at USB port and headphone jack were RED. I also noticed tiny droplets of water there. Everything else is however working. No display issues, headphones are playing, USB works too.
I must remark that my phone dropped me on pavement from my pocket about month ago (scratched corners), but its resistance worked until today.
What now? Should I claim it? What do you guys think? I bought Xperia Z mainly for its water resistance. It is very distressing that I can take it in water any more.
Edit: one problem detected - mobile data doesnt work.
Since the indicators are red you have nothing to stand on, they will just say that the flaps were open and you won't be able to prove them wrong.
Dsteppa said:
Since the indicators are red you have nothing to stand on, they will just say that the flaps were open and you won't be able to prove them wrong.
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I read somewhere that on the repair service they check if the flaps provide the necessary seal against water. If they provide enough seal, and you have the indicators turned red, they blame you for not having closed the flaps correctly, on the other hand, if the flaps show defects and let water through, even when properly closed and with moisture indicators turned red, they still service your device under warranty.
Dsteppa said:
Since the indicators are red you have nothing to stand on, they will just say that the flaps were open and you won't be able to prove them wrong.
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They were closed. I was always checking them before going in water. Im 100% sure. And yes i can prove it. They can close the flaps and test phone and see if there is water or not.
Dropping the phone may have caused an open gap somewhere and water leaked in.
Nothing you can do, just argue your way in and hope for the best.
If you know you are a clumsy person, you should have gotten a case.
Sent from my C6603 using xda premium
In the pictures the phone has a the back glass lifted, maybe that was the problem. I have the back lifted too , but not that high as yours.
Don't tell them you used it in the swimmingpool, it clearly says in the instruction booklet that you should't.
Swimmingpool water contains acids and chemical products that may destroy the rubber seals over time.
I think I know what happened. Flaps may be ok (I tested to put the phone in water again - there were no water under them, but water still got to a phone - my volume down is damaged now), but the right issue is that back plate is raised a bit around the camera
Type "Sony Xperia Z repair, disassembly manual" on youtube.
As you can see on this video, right under the plate are phone GUTS. The plate can be raised by warming it. Thus it can raise when you play games or a sun is shining on a phone. All Xperia Z owners, check your back plate too if it is OK or raised! I believe this is that water resistance issue..
The fog in camera disappeared during the day and when I removed SIM and put it back, mobile data begun to work. Bad thing is that volume button doesnt work (as I said above). The button itself is ok and its not stucked or pressed, but when I turn phone on, it always starts in safe mode and I cant volume down, I can just volume up (using the button; I can volume down using display), so I think button contacts are fu**ed and phone thinks the buton is pressed. I think only thing I can do now is going to repair service.
I could never imagine submersing my phone in water. not worth the risk.
I treat my XZ as water resistant. I'll text people when im in the bath with wet hands etc.. but never put it in water
eiestsa never
vibecatalin said:
In the pictures the phone has a the back glass lifted, maybe that was the problem. I have the back lifted too , but not that high as yours.
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Yeah, you are right. I think thats the issue. Did u try to put it in water if it is ok or not?
I've read somewhere of someone using bleach on a cotton bud VERY carefully to whiten the markers.
I had a similar issue, take it to the service center & get it fixed.
VykoJust said:
Yeah, you are right. I think thats the issue. Did u try to put it in water if it is ok or not?
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No, but I think I will try.
vibecatalin said:
No, but I think I will try.
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Those flaps are piece of crap. Especially that flap where charger/data cable go. Since we playing with it every day, my guess is that sealing got weaken and that's why water got thru the phone. Gap may be less than tenth of a millimeter ( <0,1 mm) and water can easily come in.
i think it's time again to bash those people who warn others not take their phone into water, as the xperia z is not waterproof, but just water resistant. and that's more likely to protect the phone from accidental drops into water, rather than to go diving/bathing/filming with it in water.
and those warners know what the IP-rating says ("...half an hour"..."submerged 'till half a meter"....)
hebbe said:
i think it's time again to bash those people who warn others not take their phone into water, as the xperia z is not waterproof, but just water resistant. and that's more likely to protect the phone from accidental drops into water, rather than to go diving/bathing/filming with it in water.
and those warners know what the IP-rating says ("...half an hour"..."submerged 'till half a meter"....)
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If people actually followed that advice, then there would not be multiple threads like this one, where people have destroyed their phone.
What is the point of deliberately putting your expensive phone in danger, IP rating or no IP rating?
Sent from my C6603 using Tapatalk 2
kingvortex said:
If people actually followed that advice, then there would not be multiple threads like this one, where people have destroyed their phone.
What is the point of deliberately putting your expensive phone in danger, IP rating or no IP rating?
Sent from my C6603 using Tapatalk 2
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gosh, not this discussion again! It does not matter what the point is or if there is a point or not. If the producer communicates that this phone CAN sustain without damage being in water i-don't know-how-deep for i-don't know-how long, then this phone SHOULD do it. The intentions of the users, or whether there is a point or not in taking your phone to the swimming pool, are NOT important. It is IMPORTANT that whatever was promised to the user SHOULD BE VALID.
tudork said:
gosh, not this discussion again! It does not matter what the point is or if there is a point or not. If the producer communicates that this phone CAN sustain without damage being in water i-don't know-how-deep for i-don't know-how long, then this phone SHOULD do it. The intentions of the users, or whether there is a point or not in taking your phone to the swimming pool, are NOT important. It is IMPORTANT that whatever was promised to the user SHOULD BE VALID.
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Perhaps you have a point, but if you go to a service centre with red water ingress indicators, you will be paying to have your phone repaired as they will say it was caused by user negligence. End of story.
If you do not put your phone into water for no good reason, it will never get water damaged. Why are people using the IP rating to excuse a complete lack of common sense?
Why do people NEED to put their phone into water regularly?
Sent from my C6603 using Tapatalk 2
kingvortex said:
Perhaps you have a point, but if you go to a service centre with red water ingress indicators, you will be paying to have your phone repaired as they will say it was caused by user negligence. End of story.
If you do not put your phone into water for no good reason, it will never get water damaged. Why are people using the IP rating to excuse a complete lack of common sense?
Why do people NEED to put their phone into water regularly?
Sent from my C6603 using Tapatalk 2
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because they bought the phone with the intention that they can do this with it. They've seen it in official Sony commercials (phone used during rain, phone washed under running water after being splashed with color paint, on exhibitions Sony employees dropped it in aquariums, smashed the phone on the floor repeatedly to demonstrate that the glass won't break). I heard that in some shops they even have the Z in a water tank all the time and only take it out for charging. There was that show in Czech Republic where two models used the phone under the shower and so on.
The phone has an ip57 rating which clearly states that you can submerge it into water for 1m and up to 30 minutes. I also believe that you can leave it there for much longer and it SHOULD be okay, only the depth is important. The deeper you go, the higher is the water pressure and the seals might leak.
Now, cars also have ip ratings for water protection and different levels for the interior of the car and the outside. Inside it might be ip54 (water, mud and splashes when entering the car with wet shoes or boots) and outside it's even ip59 or ip58K which means it's protected against water ingress when used with high pressure water jets (e.g. car wash!).
I'm sure most people would complain, if there brand new car is flooded with water on the inside after they went to car wash. The same is true for this phone!
An ip rating is an ip rating and not like "buhu, it's ip57 but it can only manage 3 drops of water before it breaks!". If that is the case, I could have keept my S2 which also survives a few drops of rain without damage. If Sony can't manage that, they shouldn't have advertised it like that or given an ip54 rating or something lower.
You can't claim your phone has the SECOND HIGHEST protection against water there is and then say: "Stay away from water". It's like: "your car has 6 airbags, but don't expect them to work in a crash" or "your Porsche can go 300 km/h, but don't ever try it"
People put their phone in water because they can and should be able to.
If the XZ can't and should be used in water, I'm sure most people would have bought a non water proof phone instead because it would be the same. I was drawn to this phone because of it's water resistance.
I'm beeing very paranoid and bought a 5€ waterproof bag for my phone which I tested yesterday for 6 hours submerged in the sink. The paper inside stayed perfectly dry. Even though my XZ should be waterproof on its own, I think double protection is always better. The bag seems to be waterproof, and even if by some chance it is not, then my phone won't be damaged, because it's supposed to be waterproof too!
With this double protection, I'm still afraid to take it to the pool, but might do so eventually which I wouldn't have done without the bag.
Yes, you do have a point. At least somewhat anyway.
For a start, the manual tells you to avoid chlorinated water. So no swimming pools. I wonder if this is why the water resistance appears to have failed in this case.
I could point out other things that the manual tells you to avoid, but everyone here has already read it before going swimming with their phone, right?
Sent from my C6603 using Tapatalk 2
Hi,
I didn't test ZR Earlier. In my first test(under running Tap water) which was for just half of min. After this when i open back panel i see there are 3 drop of water at top (which of course came from Camera) . As i love this phone and don't want to loose it for water test i didn't test further.
If this is normal? any one done water test? also water damage is under warranty?
yogi2k said:
Hi,
I didn't test ZR Earlier. In my first test(under running Tap water) which was for just half of min. After this when i open back panel i see there are 3 drop of water at top (which of course came from Camera) . As i love this phone and don't want to loose it for water test i didn't test further.
If this is normal? any one done water test? also water damage is under warranty?
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Click to collapse
water damage is not under warranty,
it is normal that water goes into camera side or speakers , but it shouldn't or behind the flaps (usb cover and audio jack cover), also it's very important that water shouldn't go into battery section, where there's protectors, other was going water behind the back door is normal but in battery section is not.
there's an white paper indicator that indicate whether water goes into battery section or not, it is in the bottom of your battery when you pull battery you can see it behind the bottom of the battery! (not sure how to describe it) if it turn red it means that your device got some water inside, which will void your warranty too, if it is white then everything will be ok and you still have your warranty, there's an exact of these papers in behind of the audio jack and usb section which you can't see it unless you open it
Thanks..it is very usefull info..i wonder from where u find it.
I can see white paper benlow battery :thumbup:...
Sent from my C5502 using Tapatalk
yogi2k said:
Hi,
I didn't test ZR Earlier. In my first test(under running Tap water) which was for just half of min. After this when i open back panel i see there are 3 drop of water at top (which of course came from Camera) . As i love this phone and don't want to loose it for water test i didn't test further.
If this is normal? any one done water test? also water damage is under warranty?
Click to expand...
Click to collapse
You could've read the mini manual before doing that. It is stated there that after using the device underwater, do not open the back cover cause the water outside the sealed section might get in the battery section which could destroy your phone. You must let the water inside dry for about 3-4 hours I think
From My Dragon Breathing Fire Underwater - C5503/XDA-App
The same thing happened to my beloved phone, We went night swimming by the pool and there i tested my phone's underwater abilities it worked good under water i tested it for about 2 minutes afterwards i wrapped it in a cloth to dry it out. Removing the backplate did not cross my mind until I woke up in the morning, So i turned it off then removed the backplate I was shocked as everything aside from what's inside the rubber was wet. reading comments from good people in this thread made me feel at ease i also checked the mini manual and it says that exact thing that they talked about in here.Many thanks to you guys, so i should consider those areas outside the rubber as "safe wet". Now it's kind of dicey to use this phone underwater.
Anyone else seen this? I decided to put my phone to the ultimate test yesterday by putting it in some water - it seemed to do fine. But today I noticed there are water droplets all over the camera lens and hole for the flash. Doing some reading around, it appears that this can happen anyway in humid conditions (and can be dried out with a hairdryer and other methods) but I'm concerned that I have a flawed unit.
I intend to put this to the test again tonight to double check, but anyone else experienced this so far?
Each night you should crack open the seals and close the phone up in a zip-lock bag with a bunch of uncooked rice. Don't let rice get inside the phone.
That should lower the humidity in the device. Then stop deliberately putting your phone in water if you want it to remain dry.
cpurick said:
Then stop deliberately putting your phone in water if you want it to remain dry.
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Sony promotes dunking the phone in water in a lot of their promo materials. You can't blame the OP.
untogether said:
Anyone else seen this? I decided to put my phone to the ultimate test yesterday by putting it in some water - it seemed to do fine. But today I noticed there are water droplets all over the camera lens and hole for the flash. Doing some reading around, it appears that this can happen anyway in humid conditions (and can be dried out with a hairdryer and other methods) but I'm concerned that I have a flawed unit.
I intend to put this to the test again tonight to double check, but anyone else experienced this so far?
Click to expand...
Click to collapse
Faulty phone, or you applied water pressure higher than its rating.
Sent from my D5803 using Tapatalk
That cpurick advice can be really useful. But this can be ultimately avoided by having the unit away from non-room temperature water.
Make sure you are not pushing it over the rating pressure.
I had waterproof cameras in the past - Sony, Panasonic, Olympus, etc... All of them shows mist at varying degree inside the lens when used for a long time under water. It dries up and I didn't notice any effect on the photos or does it leave permanent residue in the lens.
I had/have the Xperia Z and it had the same 'issue'. Sony said that it was normal, so I guess it's something normal.
Sent from my D5803
Thanks for the advice, all. The news isn't great - I turned the phone off while I put it in a bag of rice last night, it seemed to lower the amount of water in the lens but not remove it completely. Today it's behaving very erratically - the power button doesn't work, for one. I attached through adb and shut it down but the damn thing just starts up again immediately. So my current best plan is to put it back in some rice and wait for the battery to die out.
So, I'll see what happens after that, but I might have to get it replaced. And Sony might not let me because of water damage. Before anyone asks: yes, I checked 100x that the seals were closed tightly before putting the phone in the water!
untogether said:
Thanks for the advice, all. The news isn't great - I turned the phone off while I put it in a bag of rice last night, it seemed to lower the amount of water in the lens but not remove it completely. Today it's behaving very erratically - the power button doesn't work, for one. I attached through adb and shut it down but the damn thing just starts up again immediately. So my current best plan is to put it back in some rice and wait for the battery to die out.
So, I'll see what happens after that, but I might have to get it replaced. And Sony might not let me because of water damage. Before anyone asks: yes, I checked 100x that the seals were closed tightly before putting the phone in the water!
Click to expand...
Click to collapse
It's definitely faulty, return it ASAP.
Sent from my D5803 using Tapatalk
Howdy. My Z3C has gotten wet quite a few times already, without trouble, I've had it for a few weeks now. Today, I decided to test it in the shower with some music (BT speakers) and browsing some sites. Naturally, beforehand, I checked the sealing on the waterproof slots, they were closed snugly. The shower wasn't too hot, about 30 degrees celsius.
I was curious to see how the touch would hold up under wet conditions (surprisingly well!). It did get splattered quite a bit, since I was exploring the device its water resistance. All went perfectly and the device seemed fine.
About ~15 minutes after the shower, I noticed something strange. My device 'buzzed' three times and the screen went dark. Curious, I tried to turn on the screen. Nothing. Holding the powerbutton longer makes it repeat the 3 buzzes, shortly flashing the screen (sony logo, slightly displaced and with some red). This, to me, seems like water got into the device after all (how!?). It should be able to withstand some water splatter easily.
So now I'm slightly panicking... has anyone had similar experiences and found solutions?
EDIT: Started digging for answers and took out the SIM and MicroSD. And what do I find.. a damp micro SD card. It wasn't soaking wet, but some water definitely creeped into the top slot. I'm very unimpressed with the water seal right now. I'm letting it dry and will see if it starts tomorrow. Fingers crossed.
Angelusz said:
Howdy. My Z3C has gotten wet quite a few times already, without trouble, I've had it for a few weeks now. Today, I decided to test it in the shower with some music (BT speakers) and browsing some sites. Naturally, beforehand, I checked the sealing on the waterproof slots, they were closed snugly. The shower wasn't too hot, about 30 degrees celsius.
I was curious to see how the touch would hold up under wet conditions (surprisingly well!). It did get splattered quite a bit, since I was exploring the device its water resistance. All went perfectly and the device seemed fine.
About ~15 minutes after the shower, I noticed something strange. My device 'buzzed' three times and the screen went dark. Curious, I tried to turn on the screen. Nothing. Holding the powerbutton longer makes it repeat the 3 buzzes, shortly flashing the screen (sony logo, slightly displaced and with some red). This, to me, seems like water got into the device after all (how!?). It should be able to withstand some water splatter easily.
So now I'm slightly panicking... has anyone had similar experiences and found solutions?
EDIT: Started digging for answers and took out the SIM and MicroSD. And what do I find.. a damp micro SD card. It wasn't soaking wet, but some water definitely creeped into the top slot. I'm very unimpressed with the water seal right now. I'm letting it dry and will see if it starts tomorrow. Fingers crossed.
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Does not sound that good. But you should be able to claim warranty. As its a new phone the seller is obliged to provide evidence when blaming you for having damaged the phone beforehand.
Did you charge it with a magnetic charger adapter or did you always fumble open the seal and connect it via micro usb?
I directly bought a magnetic charger and am currently using the phone as ftp server in order to exchange data with the pc as i never want to touch that tricky door again.I can imagine that reusing the seals over and over again can lead to degradation and consequent loss of waterresistance.
I really hope that your phone miraculously survives but even if it does it would be better to get a replacement as you never know what damage the water did. And fluids are pretty toxic , for all electronics. Your phone could just die 3 months later.
2mal16 said:
Does not sound that good. But you should be able to claim warranty. As its a new phone the seller is obliged to provide evidence when blaming you for having damaged the phone beforehand.
Did you charge it with a magnetic charger adapter or did you always fumble open the seal and connect it via micro usb?
I directly bought a magnetic charger and am currently using the phone as ftp server in order to exchange data with the pc as i never want to touch that tricky door again.I can imagine that reusing the seals over and over again can lead to degradation and consequent loss of waterresistance.
I really hope that your phone miraculously survives but even if it does it would be better to get a replacement as you never know what damage the water did. And fluids are pretty toxic , for all electronics. Your phone could just die 3 months later.
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Thanks for your reply and sympathy. I have used a magnetic charger from day 1. Funny enough, to prevent exactly this problem. The only times the slot has been open, was during installation of the microsd and initial installation and data transfer. From there on out, it's been closed for a week or two.
It did survive being in my pocket while I got soaked canooing (teambuilding with colleagues). I even made some pictures and videos then. Somehow, it didn't like the shower. Perhaps it got a bit too steamy?
Hard to say, but I will definitely claim warranty if it turns out the device is now defective. I've not used it outside specifications. It could be in the same conditions on a tropical rainy day in the southern lands.
I'm just going to go and sleep soon (>3AM here), rest my worries and have hope for the morrow!
Did any of the water hit the phone directly out of the shower head? That's alot of water pressure, of which I'm not sure the phone was able to withstand. That's why its generally recommend to not put your phone directly under running water.
Good luck though... Keep us posted
Try the pressure sensor test:
1) close all flaps
2) dial *#*#7378423#*#* (7378423 = SERVICE)
3) service tests/pressure sensor
4) press the screen, pressure should go up
Planned to (and should have) gone to bed, but didn't yet (really will after this post!)
The water jets should be no problem. Read more about IP ratings on wikipedia: http://en.wikipedia.org/wiki/IP_Code In short: Immersion requires a way higher rating than high pressure water jets (and a shower cannot be considered high pressure).
As for the pressure test: Impossible, the phone doesn't start anymore. But I didn't know that existed, neat!
I've now put it in a bin of rice and on the central heater (no worries, insulated it so it won't heat up to enormous temperatures).
I'm pessimistic.
Really sorry to hear that man. I've been showering with my phone too XD, luckily without incident. I know a few others who've been doing so regularly as well so I'm pretty confident the phone can withstand it. Let's hope your phone revives tomorrow, but it IS strange water got in if you recall sealing the phone properly.
Water vapour is less dense than water and will travel through the seals.. It is not meant to go in hot water / steam..
Sent from my D5803 using XDA Free mobile app
pricey2009 said:
Water vapour is less dense than water and will travel through the seals.. It is not meant to go in hot water / steam..
Sent from my D5803 using XDA Free mobile app
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Click to collapse
It's true that vapor is less dense, but coming from the first ever water resistant phone, I have seen some videos. On one of the videos people were 'cooking' the XZ and there were no problems afterwards.
Here is one of the vids:
https://www.youtube.com/watch?v=slngeQtyTlg
The Xperia Z even had lower resistance ratings then the Z3 Compact.
In my opinion 30C water shouldn't be a problem at all. I have showered with my XZ multiple times and with hotter water temperatures.
Most of the times the seal isn't the problem, but the adhesive that wasn't glued properly.
It's dead. A night in the rice did nothing. Whenever I try to start it, it vibrates 3x, flashes the sony logo and turns off again. When I put it in the charging cradle, it loops this action.
I'm contacting the supplier to get it exchanged.
For the people above here, I did not expose it to "hot" water, just warm. It was not exposed to high-pressure vapors. The seal simply wasn't as good as it should have been. Reading about the IP ratings, by all standards, it should have survived this adventure without trouble.
Unfortunately, that is not my luck.
Sorry that you are having this issue but steam is a different animal than submerged water and I think most electronic manufacturers specify against it
Angelusz said:
I'm contacting the supplier to get it exchanged.
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Hope this gets sorted...please do let us know how good or bad the exchange process was...
Does it work now?
Exchange process was horrible, more than two months. They repaired it, and it works. I've already gotten a new unit in the meantime though.
Hijacking sort of this post, I just bought a Z3 compact, and I chose the z3 compact over the z1 compact because I read that the IP rating was higher, and ive been reading around that the z1 compact worked flawlesly while the z3 compact is dying on almost everyone. ugh. Now Im afraid of watering mine.
rmartinezdl said:
Hijacking sort of this post, I just bought a Z3 compact, and I chose the z3 compact over the z1 compact because I read that the IP rating was higher, and ive been reading around that the z1 compact worked flawlesly while the z3 compact is dying on almost everyone. ugh. Now Im afraid of watering mine.
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Click to collapse
I think it's region/version dependent - I know 2 other people (and myself) who have D5803s (Central Europe 1 version) and the phone is perfectly waterproof.
Brought my Z3C from Spark here in NZ, just recently been for a surf after work (didnt have it out there with me) had it in the shower with me to get rid of the dust from Dyna drilling all day, now I have the same issue... Gonna get a hair drier on a low heat onto it soon....
****en disappointing though, Im an electrician by trade and know all about IP ratings, this phone should not be given one if it can not withstand what its rated at. I always had my Z1 in the shower with me with no issue (only the touch screen issue, thats why I have the now dead Z3C)
Will let you know about drying it with direct heat soon. Realistically if it was stuffed cause of water damage it would most likely just not work at all.
---------- Post added at 10:24 PM ---------- Previous post was at 09:24 PM ----------
Nith2 said:
Brought my Z3C from Spark here in NZ, just recently been for a surf after work (didnt have it out there with me) had it in the shower with me to get rid of the dust from Dyna drilling all day, now I have the same issue... Gonna get a hair drier on a low heat onto it soon....
****en disappointing though, Im an electrician by trade and know all about IP ratings, this phone should not be given one if it can not withstand what its rated at. I always had my Z1 in the shower with me with no issue (only the touch screen issue, thats why I have the now dead Z3C)
Will let you know about drying it with direct heat soon. Realistically if it was stuffed cause of water damage it would most likely just not work at all.
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So after using the hair drier on it (info tab pulled out n all) and dropping it on the floor in frustration, it is now back to a normal working mode. I am assuming that it was the hair drier and not the drop that fixed it. Next step was to spray the **** out of it with electronic contact cleaner.
Hope this works for someone else. Dont be scared of heating it up or even using contact cleaner. The equipment shouldnt be that sensitive then again it is a Sony product...
---------- Post added at 10:31 PM ---------- Previous post was at 10:24 PM ----------
spider1029 said:
Try the pressure sensor test:
1) close all flaps
2) dial *#*#7378423#*#* (7378423 = SERVICE)
3) service tests/pressure sensor
4) press the screen, pressure should go up
Click to expand...
Click to collapse
I dont think this relates to the IP rating of the phone, millibar pressure doesnt change when flaps are opened, and i doubt the phone has a built in air pump...
To trý ☺☻☺
Angelusz said:
Howdy
. My Z3C has gotten wet quite a few times already, without trouble, I've had it for a few weeks now. Today, I decided to test it in the shower with some music (BT speakers) and browsing some sites. Naturally, beforehand, I checked the sealing on the waterproof slots, they were closed snugly. The shower wasn't too hot, about 30 degrees celsius.
I was curious to see how the touch would hold up under wet conditions (surprisingly well!). It did get splattered quite a bit, since I was exploring the device its water resistance. All went perfectly and the device seemed fine.
About ~15 minutes after the shower, I noticed something strange. My device 'buzzed' three times and the screen went dark. Curious, I tried to turn on the screen. Nothing. Holding the powerbutton longer makes it repeat the 3 buzzes, shortly flashing the screen (sony logo, slightly displaced and with some red). This, to me, seems like water got into the device after all (how!?). It should be able to withstand some water splatter easily.
So now I'm slightly panicking... has anyone had similar experiences and found solutions?
EDIT: Started digging for answers and took out the SIM and MicroSD. And what do I find.. a damp micro SD card. It wasn't soaking wet, but some water definitely creeped into the top slot. I'm very unimpressed with the water seal right now. I'm letting it dry and will see if it starts tomorrow. Fingers crossed
.
Click to expand...
Click to collapse
Please try this: http://forums.xda-developers.com/general/off-topic/guide-how-to-make-phone-waterproof-case-t2998771
Angelusz said:
Exchange process was horrible, more than two months. They repaired it, and it works. I've already gotten a new unit in the meantime though.
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Click to collapse
im thinking of getting my water damaged z3c repaired, did your phone come back waterproofed? was the repair worth it?
did the supplier fix it for you without any question? it happend to me and i dont know what to do...