Hey everyone, Has anyone experienced a light snap sound coming from the speakers while no media is playing? Trying to figure out if this is only on my phone or a bug. Thanks!
Yep this is a known issue ATM
I'm sure they're looking into it as we have a lot of mentions about it on the subreddit.
here is what i did to get rid of the popping sound until they fix it. turn off screen locking sounds, charging sounds, touch sounds, and vibrate on tap the popping went away completely. I dont know which setting it is but after those are off the popping stopped for me and others.
It was the screen touch sounds for me, switching that off got rid of most click/pop/snap noises but not all of them. It's particularly noticeable after a short notification sound has played, it's like the speaker is still active even though the sound has finished playing, then the speaker deactivates making a click noise. Very annoying. Is it Android or hardware causing the issue? If it's Android it can be fixed if it's hardware it may be fixable.
RetroFlux said:
It was the screen touch sounds for me, switching that off got rid of most click/pop/snap noises but not all of them. It's particularly noticeable after a short notification sound has played, it's like the speaker is still active even though the sound has finished playing, then the speaker deactivates making a click noise. Very annoying. Is it Android or hardware causing the issue? If it's Android it can be fixed if it's hardware it may be fixable.
Click to expand...
Click to collapse
Usually clicks happens when there is a sharp change in sound. Every speaker does clicks if not handled correctly. For instance, my studio speakers will click every time I shut them down before lowering the volume to zero. Most likely, adding a software DSP that applies an exponential volume lowering before actually shutting down the speaker would solve the problem.
Let's just wait for them.
To answer your question. Since that is a software issue were having. The resolution we can offer regarding this if its not fixed with any of our basic troubleshooting would be to wait for an update. But for an ETA on to when the update will happen, we apologize for we do not have the exact dates. Since before an update gets released the developer team needs to gather all the reports from us on all the issues we have encountered on the new phone so they can release a one and done update.
Click to expand...
Click to collapse
That's from support just now.
Cellendril said:
That's from support just now.
Click to expand...
Click to collapse
Sounds like they will wait around for more issues to develop and then finally push a fix? Maybe it comes with Pie
Could everyone with the RazerPhone 2 please post if the newly released update corrected the speaker cracking/popping sounds issue.
I had the following Live Chat with Razer support:
Peripheral Support (12/5/2018, 4:38:10 PM): May I know what is the issue that you have with
your Razer Phone 2?
Me (12/5/2018, 4:38:29 PM):
A new software update is available for Razer Phone 2. This update includes:
Camera
• Improved color for richer more vibrant shots
• Improved brightness for warmer tones and details.
• Improved HDR for more consistent shot detection and processing
Audio
• Audio fixes and improvements.
Me (12/5/2018, 4:38:56 PM): Am holding off on purchasing the phone until I see that the "snap..pop" sound in speakers is corrected. May I please have a definitive answer regarding the "Audio fixes and improvements" mentioned in the update description to see if it does address the pop crackling speaker issue
Peripheral Support (12/5/2018, 5:08:28 PM): Upon checking my resources here it should be fixed as well as per checking the update.
Me (12/5/2018, 5:10:04 PM): Specifically asking about the "pop crack:" sound?
Peripheral Support (12/5/2018, 5:10:27 PM): Yes.
Me (12/5/2018, 5:12:03 PM): Great, will await to see if owners of the phone post their claim that it was fixed. Until then your resource info was encouraging
Peripheral Support (12/5/2018, 5:14:15 PM): Thank you.
[Session ended and I was given a Case Number]
No cracking or popping here after the Update ?
Did you have the cracking/popping sound bug before the update?
Any other owners reading this, did you have the snapping sound problem before the update and did the update correct the problem?
Update
I returned from the Microsoft Store after having a lengthy hands on with the phone. I brought along a Moto G6 to compare speaker volume and sound quality. The volume on the RP2 was louder in volume but only by a margin. I admittedly didn't turn on Dolby Atmos to tweak any settings nor did I check to see if the store had it turned on. As for the sound quality, to my ears the trebles became unpleasantly harsh at higher volumes. The bass had a nice, full quality regardless of volume and was very good even at maximum volume.
As for the "pop/snap" sound issue, I didn't encounter any of it while scrolling through the various Settings windows and while scrolling in the Apps folder, and that was with all the various advanced sounds turned on. Had the interior of the store not been exposed to all the ambient loud mall music, perhaps I may then have heard the reported popping sounds, or perhaps I would not if the store had installed the aforementioned described update. The About Phone settings appeared to not have it installed.
I realize that the subject of this thread is "Snap sound coming from speakers" but I feel obligated to say I wasn't sufficiently impressed with the phone to consider purchasing it, despite it being on sale for $650 through December. I found the display coloration appeared dull. If the demo phone would have allowed me to tweak the color settings perhaps I may have been able to make the colors appear more vibrant. Also, for some reason the screen images did not appear sharp, despite it being set for 1440 X 2560. Perhaps the demo unit may have been at fault.
*Supersnake* said:
Could everyone with the RazerPhone 2 please post if the newly released update corrected the speaker cracking/popping sounds issue.
I had the following Live Chat with Razer support:
Peripheral Support (12/5/2018, 4:38:10 PM): May I know what is the issue that you have with
your Razer Phone 2?
Me (12/5/2018, 4:38:29 PM):
A new software update is available for Razer Phone 2. This update includes:
Camera
• Improved color for richer more vibrant shots
• Improved brightness for warmer tones and details.
• Improved HDR for more consistent shot detection and processing
Audio
• Audio fixes and improvements.
Me (12/5/2018, 4:38:56 PM): Am holding off on purchasing the phone until I see that the "snap..pop" sound in speakers is corrected. May I please have a definitive answer regarding the "Audio fixes and improvements" mentioned in the update description to see if it does address the pop crackling speaker issue
Peripheral Support (12/5/2018, 5:08:28 PM): Upon checking my resources here it should be fixed as well as per checking the update.
Me (12/5/2018, 5:10:04 PM): Specifically asking about the "pop crack:" sound?
Peripheral Support (12/5/2018, 5:10:27 PM): Yes.
Me (12/5/2018, 5:12:03 PM): Great, will await to see if owners of the phone post their claim that it was fixed. Until then your resource info was encouraging
Peripheral Support (12/5/2018, 5:14:15 PM): Thank you.
[Session ended and I was given a Case Number]
Click to expand...
Click to collapse
I can't confirm the bug is solved. Probably right after this post, it pops. Nevertheless, I can confirm that after the update I no longer got the snap sound, so most likely it is solved.
Renovatio33 said:
Usually clicks happens when there is a sharp change in sound. Every speaker does clicks if not handled correctly. For instance, my studio speakers will click every time I shut them down before lowering the volume to zero. Most likely, adding a software DSP that applies an exponential volume lowering before actually shutting down the speaker would solve the problem. Let's just wait for them.
Click to expand...
Click to collapse
:good:
Knowledgeable explanation of what may likely be the cause and how it can be fixed.
I did experience the strange snapping sound for first few weeks having the phone, and I have not noticed it since the update, so far.
Haven't heard the clicks after using using MR2 for a bit. Unfortunately the speakers sound a little softer, but they had issues at max volume before anyway so maybe that's for the best.
CurtisMJ said:
Haven't heard the clicks after using MR2 for a bit. Unfortunately the speakers sound a little softer, but they had issues at max volume before anyway so maybe that's for the best.
Click to expand...
Click to collapse
Screenshot of a poster on Reddit evaluating the effects of the update.
*Supersnake* said:
Did you have the cracking/popping sound bug before the update?
Any other owners reading this, did you have the snapping sound problem before the update and did the update correct the problem?
Click to expand...
Click to collapse
I had the problem before the update. So far, the update seems to have completely solved the audio/speaker popping. Will report back again once I've used it a while.
EDIT: I've run the Dolby Atmos demo many time pre-update, so I had a good benchmark. Ran the Dolby Demo a couple of times after the update. Volume seems very similar & there is definitely less distortion, because I remember how bad it was before. However, there is more noticeable crackling of the speakers while playing the demo at higher volume.
*Supersnake* said:
Screenshot of a poster on Reddit evaluating the effects of the update.
Click to expand...
Click to collapse
Ah, so I'm not crazy. I feel like he's exaggerating a bit though. He evidently doesn't know the factory images exist either. Maybe someone should tell him
CurtisMJ said:
Ah, so I'm not crazy. I feel like he's exaggerating a bit though. He evidently doesn't know the factory images exist either. Maybe someone should tell him
Click to expand...
Click to collapse
I agree that there's some exaggerating. I actually think there hasn't been much-if any-volume change. I've got a Phone 2 with the update & another without the update, so I'll setup the SPL meter & do some comparisons & report back.
Semi-related, the speakers now "click" each time the YouTube app rotates from landscape to portrait... any one else have this happen?
Per this reddit thread, watching https://youtu.be/ZK5bOZx2xXs at max volume on the speakers reboots my phone. Very odd - do any of you experience this?
I do sometimes get the snap sound on rotation, but the formerly persistent pop is not there.
Related
I bought a Galaxy Note a month or so ago. I'm not sure if this happened before the ICS update or if it came with it as it's still all a bit new. I'm wondering if the following behaviour is a fault (hardware or otherwise), is a setting that I can alter or if it "just is".
I use the Note a lot to play music especially at night as I'm going to sleep, when I have the Note on either the quietest volume setting or something close to it. I have noticed that when the volume level is low on quiet passages in the music it drops out altogether. This is quite noticable as any background hiss (on older recordings) drops to silent then comes back in again as the music approaches a louder passage. It does the same on video.
It can be quite annoying and very distracting. If I turn the volume up (past about half way on quieter, older recordings) the problem vanishes completly so it looks like an issue with the pre-amp or DAC?
I have tried different audio players and different headphones with no change. I have also tried playing music without headphones (using the in-built speaker) and think that does it also, although it's harder to tell.
The wierd thing is googling around I can't find anyone reporting the same problem, which makes me think I possibly have a fault. Any ideas? Could someone else with a Note on ICS try the same thing and report their findings?
Test is: find somewhere very quiet. Play some quiet music on the Note and turn the volume right down until it is barely audible with the earphone pressed in. Try different pieces of music and see if the sound drops out on quieter passages - for me, it does.
StarFishUK said:
I bought a Galaxy Note a month or so ago. I'm not sure if this happened before the ICS update or if it came with it as it's still all a bit new. I'm wondering if the following behaviour is a fault (hardware or otherwise), is a setting that I can alter or if it "just is".
I use the Note a lot to play music especially at night as I'm going to sleep, when I have the Note on either the quietest volume setting or something close to it. I have noticed that when the volume level is low on quiet passages in the music it drops out altogether. This is quite noticable as any background hiss (on older recordings) drops to silent then comes back in again as the music approaches a louder passage. It does the same on video.
It can be quite annoying and very distracting. If I turn the volume up (past about half way on quieter, older recordings) the problem vanishes completly so it looks like an issue with the pre-amp or DAC?
I have tried different audio players and different headphones with no change. I have also tried playing music without headphones (using the in-built speaker) and think that does it also, although it's harder to tell.
The wierd thing is googling around I can't find anyone reporting the same problem, which makes me think I possibly have a fault. Any ideas? Could someone else with a Note on ICS try the same thing and report their findings?
Test is: find somewhere very quiet. Play some quiet music on the Note and turn the volume right down until it is barely audible with the earphone pressed in. Try different pieces of music and see if the sound drops out on quieter passages - for me, it does.
Click to expand...
Click to collapse
I found this happening on a fade out of a song (Bjork - Play Dead). On volume 1 the sound would cut out much earlier than on volume 2. It sounds like a classic noise reduction technique kicking in - designed to reduce hiss.
Not much pop music is mixed like this any more I don't think. You'd certainly notice it more on Classical music where the dynamic range is far greater than Pop.
krypton_the_slayer said:
I found this happening on a fade out of a song (Bjork - Play Dead). On volume 1 the sound would cut out much earlier than on volume 2. It sounds like a classic noise reduction technique kicking in - designed to reduce hiss.
Not much pop music is mixed like this any more I don't think. You'd certainly notice it more on Classical music where the dynamic range is far greater than Pop.
Click to expand...
Click to collapse
Perfect - yes, that describes my problem. And yes, it is classical music where I find it most noticeable (especially older recordings which tend to be quieter with quite a bit of background hiss). I wonder if there is any way to diable the noise reduction...?
Appreciate your help. At least I now know I don't have a faulty device. Massive thanks.
By the way the best answer I have so far is to play on higher sound levels and use an set of headphones with an old style (non digital) volume control to bring the sound back down to a reasonable level at the earphonesd. Pretty poor solution really - had hoped for better from my lovely new Note.
+1 big problem for my...and now...not solutions...waiting...
I have this issue since Samsung replaced my mainboard. It happens on stock ICS and CM9. I haven't tried Gingerbread.
Could this be a hardware problem?
Is there any fix to this yet, this is exactly my problem, good tip about using an in-line headphone volume control though
The same bug. Please fix it somebody.
I too have this problem with my new Galaxy Note (ICS 4.0.4). I'd be interested to hear from any Note users that *do not* have this problem when playing back audio at low volumes. If you don't notice the audio completely dropping out, please list what version of Android you're running. Thanks!
I guess we need some more experimentation to see if it's a hardware or software issue (or both).
naytheet said:
I too have this problem with my new Galaxy Note (ICS 4.0.4). I'd be interested to hear from any Note users that *do not* have this problem when playing back audio at low volumes. If you don't notice the audio completely dropping out, please list what version of Android you're running. Thanks!
I guess we need some more experimentation to see if it's a hardware or software issue (or both).
Click to expand...
Click to collapse
Hi,
I am quite sure this is a software bug. When my note was using gingerbread, it was OK. It started to behave this wasy after the (official) ICS upgrade. Some of my friends are using unofficial ROMs (4.0.3 or 4.0.4) and it is ok - I tested it. So my conclusion is that samsung put some software trying to reduce noise in low audio volume, but it's not working as it should be...
More people are stumbling upon this noise gate problem:
http://code.google.com/p/android/issues/detail?id=35861
http://forum.xda-developers.com/showthread.php?t=1717425
I experience it on ICS and also on CM9, only with headphones plugged in (not when listening to music via bluetooth on the Sony MW600).
It does not occur on Gingerbread, but I don't like to use that ROM as a daily driver...
Can anyone confirm if there are custom ROMS that do not have this behavior?
Or is there maybe some way to replace the ICS media playback service with the GB one?
Well, all ICS-based custom ROMs I've tried suffer the same irritating behavior.
And it also turns out that GB has the same kind of noise gate, but the threshold seems to be a lot lower and therefore it doesn't kick in that often.
But I've just installed a CM10 nightly, and that seems to solve the issue.
my 2 cents
I can confirm, that I have similar problem.
I have the problems only when watching movies. the sound just cuts off when the character stops speaking, so it cuts off the background sound.
I tried different kernels, ROM´s... same problems on GB, ICS, CM9...
I have a hillBilly solution that works for me! When ever the sound cutting starts, I just change the volume for one level. The cutting will off course repeat... but it's indeed better than listen to the clipping...
For black clipping I use highest brightness and film screen mode. It does the trick for me...
But it just pisses me of when I realize that I have the phone with ****ty screen, sound and bricking danger...
wtf sammy... i just cant belive that i paid 540 eur for this, its sad
DonLaDroid
please delete....
double post....
This is bugging me too.
Would this be something controlled by the kernel?
---------- Post added 1st September 2012 at 12:40 AM ---------- Previous post was 31st August 2012 at 11:48 PM ----------
Also being discussed at http://code.google.com/p/android/is...s Owner Summary Stars&groupby=&sort=&id=35861
Please, can anyone using a non Touchwiz ICS or JB Rom tell us if this is happening for them?
burtcom said:
This is bugging me too.
Would this be something controlled by the kernel?
---------- Post added 1st September 2012 at 12:40 AM ---------- Previous post was 31st August 2012 at 11:48 PM ----------
Also being discussed at http://code.google.com/p/android/is...s Owner Summary Stars&groupby=&sort=&id=35861
Please, can anyone using a non Touchwiz ICS or JB Rom tell us if this is happening for them?
Click to expand...
Click to collapse
Just flashed latest PA, and its till there!
Im not an expert! Does anyone remember a background noise reduction option while making a call in GB??
I cant find it in ICS or PA. I think that this background noise redustion system is causing the cutting. It must be somehow connected.... im not an dev or anything but my gut tells me that this could be!
anyone?
Take care
DonLaDroid
OK all, let's figure out what ROMs don't have this problem, and start bugging the Devs to try to fix it on the others :laugh:
Well, I just noticed that the sound cut-off is also back on the unofficial 08/31 build of CM10. It was much less noticeable on the 08/28 build. :crying:
The difference between the two builds is a huge decrease in sound volume: build 08/28 was much louder than the latest one. Maybe the noise gate simply doesn't kick in so soon when the system volume is cranked up. You basically get the same effect when turning up the volume completely and turn it down with an inline analog control - as suggested by StarFishUK in post #3.
So my question would be what makes the volume louder on 08/28?
And how can I get that 'cranked up volume' on newer CM10 builds or preferably on ICS roms? Any ideas?
By the way, I totally agree with your 2 cents DonLaDroid. I never had this much trouble with my old Dell Streak...
Haven't noticed this myself (CM10), but i've noticed something incredible annoying in CM builds, and that's when i'm listening to music with headsets and i'm increasing the volume, it seems that it's "missing" a couple of steps. So when i'm increasing the volume it'll go from 5 to 8 in one step, and not 1,2,3,4,5,6,7,8,
It should be: 0,1,2,3,4,5,6,7,8
But it is: 0,1,2,3,4,5,8
How to test this problem. ..
Go to a quiet room.
Set audio level to one (one click up from silence)
Play some music with soft passages.
For me, the sound shuts off during quiet audio for speaker and wired headset. Note that this isn't simply an absence of sound. The sound turns off then suddenly starts again in the middle of a louder passage.
Bluetooth doesn't have the problem.
A gentleman on one of the Kernel threads believes this may be a hardware issue. The sound clips to cover noise from the speaker.
All, it seems that this is a "feature" of our phone. We will need to contact Samsung for the word on if this is a hardware issue or of it can be fixed via software. Right now it seems this happens in all ROMs, Touchwiz or AOSP.
Workaround is to use Bluetooth or a wired headset with an analog volume control.
My speaker would do a popping sound every so often, but this isn't the problem.
Recently I have noticed that the device does not output sound all of the time. My alarm didn't go off today, even though the alarm app was working perfectly. When I click preview on alarm app, sometimes it makes sound, sometimes not. The keyboard is not currently making sound., even though its in settings. When watching a flash video on the net the sound would cut off randomly.
The sound sounds fine when it does make sound, so I doubt that that is the problem.
Does anyone know what the problem could be?
Sounds like a hardware issue to me especially with the popping sound. If you are still within your time I would exchange it.
zer0trip said:
Sounds like a hardware issue to me especially with the popping sound. If you are still within your time I would exchange it.
Click to expand...
Click to collapse
I'm not really worried about exchanging. Amazon is very easy about its exchange policy, at least with the original kindle fire. You have a one year warranty.
The 30 day window is for refunds.
It probably is a hardware problem. I noticed that the speakers were popping more frequency. I have seen other people complain about the speaker popping issue as well. I was curious if any other people are experiencing similar problems.
I too have the "popping" sound when I slide the locker tab.
Just for informational purposes, I do not have any popping sound.
You're right Amazon is pretty good about returns.
zer0trip said:
Just for informational purposes, I do not have any popping sound.
You're right Amazon is pretty good about returns.
Click to expand...
Click to collapse
I have the same problem, speakers don't work at all while headset works fine. I noticed that when I disconnect the headset there's a popping sound.
Talked to AMZ customer support, they are aware of the issue and asked to wait a few more days until a SW update is available!
I'll wait and see, if the new SW doesn't fix it i will ask for a replacement.
stefcho_mgs said:
I have the same problem, speakers don't work at all while headset works fine. I noticed that when I disconnect the headset there's a popping sound.
Talked to AMZ customer support, they are aware of the issue and asked to wait a few more days until a SW update is available!
I'll wait and see, if the new SW doesn't fix it i will ask for a replacement.
Click to expand...
Click to collapse
i also experience both issues. first the pooping sound when i unlock the screen and the speaker sometimes don't work...
i hope the update will fix this issues...
I am experiencing the intensely annoying sound cut out bug. This appears to occur under the following circumstances
1. Headphones plugged in only (not speakers or blue tooth)
2. The phone volume is fairly low 1-3
3. Music / Video is playing and there is a quiet passage e.g. music fading out, whispering in a film, sharp drop in volume of a song
The effect is that rather than playing the sound the sound completely cuts out.
My current suspicion is that it is something like a headphone amplifier power saving measure. Essentially cutting off the sound amplification if the system believes just white noise / hiss is coming through the headphones.
I have tons of music that triggers this issue (only permanently up tempo music such as dance and most pop do not trigger this issue), I have tested in Cyanogen, PA & SlimBean. Others have reported this issue in Stock ICS.
Does anyone know if the current Stock Samsung has this issue or not, before I attempt to get support from Samsung who presumably have done all their audio testing with Gungam Style and therefore have managed to miss this massive issue?
Been asking for a fix for this issue for ages, I'm either being ignored or nobody has a fix, thus can't be fixed.
Sent from my GT-N7000 using xda app-developers app
Sadly there's no real solution to this annoying 'noise gate' problem, which I've noticed since ICS on every Stock or Custom Rom that I have tried on the N7000.
The issue is also discussed here: http://code.google.com/p/android/issues/detail?id=35861
For now, you only have two workaround options:
1. Get a pair of headphones with inline analog volume control. Crank up the volume on your device and lower it within the headphones.
2. Program a Tasker profile to play an inaudible sound that keeps the noise gate open (http://forum.xda-developers.com/showpost.php?p=35047527&postcount=25)
I've used option 2 before, but decided a few weeks ago to switch to 1 (with the Sennheiser CX 400-II).
Also I've noticed that the problem does not occur when streaming media audio via Bluetooth.
This is good advice, I have an inline seinheisser controls somewhere
Sent from my GT-N7000 using xda app-developers app
Audio dropout
Tesmond said:
I am experiencing the intensely annoying sound cut out bug. This appears to occur under the following circumstances
1. Headphones plugged in only (not speakers or blue tooth)
2. The phone volume is fairly low 1-3
3. Music / Video is playing and there is a quiet passage e.g. music fading out, whispering in a film, sharp drop in volume of a song
The effect is that rather than playing the sound the sound completely cuts out.
My current suspicion is that it is something like a headphone amplifier power saving measure. Essentially cutting off the sound amplification if the system believes just white noise / hiss is coming through the headphones.
I have tons of music that triggers this issue (only permanently up tempo music such as dance and most pop do not trigger this issue), I have tested in Cyanogen, PA & SlimBean. Others have reported this issue in Stock ICS.
Does anyone know if the current Stock Samsung has this issue or not, before I attempt to get support from Samsung who presumably have done all their audio testing with Gungam Style and therefore have managed to miss this massive issue?
Click to expand...
Click to collapse
Hi - I have this problem too and so do many others.
To my ears, it sounds like there is a noise gate being used on the headphone output to mask off system noise at low levels. Noise gates will close when audio drops below a certain threshold and you can use them to eliminate background noise during periods of silence in music. However, in this instance, it shuts down during quiet passages - especially when listening to classical tracks with a wide dynamic range.
IF it is a noise gate, it is likely to be implemented in the hardware (doing it in firmware wouldn't mask noise generated by the phones circuitry - which is he whole point). Consequently, there might not be anything that can be done to resolve the problem. However, it is possible that the phones firmware configures the audio chip during boot-up. This being the case, an industrious programmer might be able to do a few tweaks and disable or modify the behaviour of the gate. I hope so because all my music is on my Galaxy Note and it is painful to listen to at times!
That's the real reason I am here: is there anyone on this forum who knows enough to be able to write a fix for this as it appears that Samsung aren't listening? Some people report this problem on the Note 2 as well.
A
Ahkatootin said:
Hi - I have this problem too and so do many others.
-snip -
Some people report this problem on the Note 2 as well.
A
Click to expand...
Click to collapse
Damn it -- sorry to hear that about the Note 2, as I was thinking of upgrading to that. Hopefully the Note 3 will have it fixed, or I just might have to go to the S4
Yes, this bugs me immensely -- it affects music with soft passages (classical) at any volume level, and of course is irritating when listening to music at night. What I'd like to do is to find or make a headset or cord that supports the microphone and includes an analog volume control.
My N7000 has also this problem with every kernel and rom I tried. With Android 2.3.6 and 4.0 it was only happening with the videos, but after 4.1, it happens with the music too. So I think it can be fixed by software (I mean actually fixed, not the inaudible sound solution).
It's very annoying, I bought the note fot its big screen, to watch videos and now I can't do it because the sound sucks. Also I can't lisent to music anymore in the night...
Solution for annoying noise suppression!
This seems to be the solution:
Start 'phone', go into settings, and disable 'noise suppression'!
Seems to be working...
There is a patch that fixes the problem for my N7000 with OmniROM:
github.com gustavoss android_kernel_samsung_smdk4412 commit 3019675d57c4046c30f82d04ce41913150df0d6e
(Sorry for the distorted link, as a new user I am not allowed to post links yet...)
The question is: How to get it into CM, OmniROM, and co.?
Also see:
jira.omnirom.org browse OMNI-561 ("Sound cuts off at low volume playback".
Kind regards
Clackwell
Hi
I'm having big issues with audio breaking up and distortion with louder audio tracks, or when its busy musically.
Any ideas?? It's Exynos (8GB/512GB) version. Atmos doesn't affect anything. All audio sources of the same track produce it.
It sounds horrendous when its doing it. I thought my headphones were broken but it does it on speaker too.
TheMathMan said:
Hi
I'm having big issues with audio breaking up and distortion with louder audio tracks, or when its busy musically.
Any ideas?? It's Exynos (8GB/512GB) version. Atmos doesn't affect anything. All audio sources of the same track produce it.
It sounds horrendous when its doing it. I thought my headphones were broken but it does it on speaker too.
Click to expand...
Click to collapse
I'm having the same issue with the US unlocked snapdragon version.
I spent an hour with Samsung Support going through issues. Interestingly the audio through the speaker in diagnostic mode didn't show any issues but probably due to different frequencies and sound profile to the songs that are causing the issue. Safe mode made no difference and neither did a factory reset. They said I could do a handset swap but no current stock of the blue. Ended up finding a local store with a 512GB blue in stock so drove over there, purchased it, same issues so instantly returned that handset. I also saw this thread about the S9 Plus where people have been describing similar issues (https://forum.xda-developers.com/galaxy-s9-plus/help/galaxy-s9-plus-sound-problem-t3774829)... maybe I've made a poor decision ditching iPhone!?
Is this the sort of thing using something like Viper4Android would fix?
Same issue. 128G Verizon. I had this issue on a call once(may have been the signal) but then the audio did the same thing a couple times. The behavior is that of a track where the track had been recorded with the signal too strong or the gain too high(same thing really). Turning the volume down only makes it sound like a quiter distorted signal. 1 thing i noticed was, when using smart switch my custom "EQ" setting was transferred over. I changed it but that didn't change anything.
meccadon123 said:
Same issue. 128G Verizon. I had this issue on a call once(may have been the signal) but then the audio did the same thing a couple times. The behavior is that of a track where the track had been recorded with the signal too strong or the gain too high(same thing really). Turning the volume down only makes it sound like a quiter distorted signal. 1 thing i noticed was, when using smart switch my custom "EQ" setting was transferred over. I changed it but that didn't change anything.
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You mean like clipping ?
I wonder if a fresh install will help.
TheMathMan said:
Hi
I'm having big issues with audio breaking up and distortion with louder audio tracks, or when its busy musically.
Any ideas?? It's Exynos (8GB/512GB) version. Atmos doesn't affect anything. All audio sources of the same track produce it.
It sounds horrendous when its doing it. I thought my headphones were broken but it does it on speaker too.
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For start - turn off all the eq settings (if you have some turned on) in sound menu - dolby, adaptive sound and so on.
If it's software problem rooting and moding the phone would help, if it's hardware issue maybe it can mitigate it, but that's beside the point to have expensive device with not working sound out of the box.
I tried the audio settings but soundalive is always on. I force closed it whilst listening but no real change. Once you start googling it you realise there's a fair few Samsung's over the years that also do it including S9/+, S8 and so on. Maybe I shouldn't have left iPhone. Audio is very important to me as I'm always listening. Back in the day Exynos Samsung's were the best due to the Wolfson DAC. Sadly I'm disappointed and considering backtracking on the purchase. What would be better though, an LG? A Sony? Or am I then just settling for something less.
TheMathMan said:
I tried the audio settings but soundalive is always on. I force closed it whilst listening but no real change. Once you start googling it you realise there's a fair few Samsung's over the years that also do it including S9/+, S8 and so on. Maybe I shouldn't have left iPhone. Audio is very important to me as I'm always listening. Back in the day Exynos Samsung's were the best due to the Wolfson DAC. Sadly I'm disappointed and considering backtracking on the purchase. What would be better though, an LG? A Sony? Or am I then just settling for something less.
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Lg have awesome dacs .
TheMathMan said:
I tried the audio settings but soundalive is always on. I force closed it whilst listening but no real change. Once you start googling it you realise there's a fair few Samsung's over the years that also do it including S9/+, S8 and so on. Maybe I shouldn't have left iPhone. Audio is very important to me as I'm always listening. Back in the day Exynos Samsung's were the best due to the Wolfson DAC. Sadly I'm disappointed and considering backtracking on the purchase. What would be better though, an LG? A Sony? Or am I then just settling for something less.
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LG V series got awesome DAC. Did you tried a player like powermap (there is a free trial) that can output at high resolution directly from the DAC, ignoring the OS? It produces vastly superior sound on my exynos s7e. Don't forget to sign up for the beta tho, a lot of improvements in the latest in sound/UI design. The new exynos 9810 still uses wolfson/circus logics DAC that is praised everywhere (especially hifi forums and ofc for a phone). Maybe you just don't like the sound balance of it, as it's quite neutral. That is personal preference though, not negative point - some like neutral, others warmer and so on.
Limeybastard said:
You mean like clipping ?
I wonder if a fresh install will help.
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yeah but it's not constant. It only happens sometimes. To me the behavior is exactly like when you record something at max volume and then play it back and it sounds like it's blowing your speakers apart. Mine sounds great for the most part and this only happens sometimes.
meccadon123 said:
yeah but it's not constant. It only happens sometimes. To me the behavior is exactly like when you record something at max volume and then play it back and it sounds like it's blowing your speakers apart. Mine sounds great for the most part and this only happens sometimes.
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I think I know exactly what you mean.
Sent from my SM-N960U1 using Tapatalk
i remember having this problem in the samsung S3 a long time ago ...this can only be fixed with a samsung update...
Same problems intermittently on exynos.
Fingers crossed. Would point to software if experienced by S845 and Exynos.
meccadon123 said:
yeah but it's not constant. It only happens sometimes. To me the behavior is exactly like when you record something at max volume and then play it back and it sounds like it's blowing your speakers apart. Mine sounds great for the most part and this only happens sometimes.
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Is this happening with wired and bluetooth? I haven't had this issue with mine, but my bluetooth devices support separate audio control, so that the phone can be turned all the way up, but my bluetooth devices can then control their own volume further.
I'm getting some intermittent issues with speaker output where the bottom speaker seems to lower in volume and bass after some minutes of use. Overall the speakers fare well for upbeat music but very poorly for piano tracks where they add some rattle and crackling (same goes for some narration or podcasts). Some days I don't notice this at all but it might be due to multiple audio apps running or how the lower speaker is normalizing the bass. Also, just a few minutes ago my speakers just stopped working for media playback, but the volume rocker still made sounds through the speaker. I was using headphones and playing music for the video editor for super slow motion videos before this happened. The only way out was to restart the phone. I tried replicating it but it didn't happen again.
FYL21 said:
I'm getting some intermittent issues with speaker output where the bottom speaker seems to lower in volume and bass after some minutes of use. Overall the speakers fare well for upbeat music but very poorly for piano tracks where they add some rattle and crackling (same goes for some narration or podcasts). Some days I don't notice this at all but it might be due to multiple audio apps running or how the lower speaker is normalizing the bass. Also, just a few minutes ago my speakers just stopped working for media playback, but the volume rocker still made sounds through the speaker. I was using headphones and playing music for the video editor for super slow motion videos before this happened. The only way out was to restart the phone. I tried replicating it but it didn't happen again.
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Most likely a software issue (same with the cracking sound) and will be fixed (hopefully) in a update or atleast in P.
I have no such issues with my Exynos Note 9. I listen to music a lot with headphones and it sounds fantastic quite honestly. I actually ditched my LG G7 becuase I didn't hear too much benefits with the sound to justify keeping it just for music. I actually kind of prefer the output from the Note 9 generally. The G7 might have had a tad more spacious sound but also a bit more "muffled" at the same time. A little bit more emphasis in highs in the Note which I prefer.
hi all after 1 week of trying i figure out how to fix the problem simply delete the file with name ((SoundBoosterParam.txt)). in the root/system/vendor/etc
you're done
I have a problem with my speaker sound, while listening to any audio whether it be YouTube, Netflix, Music player etc... After about 6 minutes the sound quality changes it's as if the bottom. Speaker gets lower and the front speaker gets louder if you close the app and then try again it's fine until 6 minutes again. I have already received 2 replacements and all 3 phones have the same problem. Is anyone else experienceing anything like this?
I have the opposite problem, the bottom speaker is too loud and the front facing speaker is too quiet. I have unsuccessfully been trying to find an app to balance them with no luck.
If you have had your device for less than 14 days, I would take it back to the retailer for a replacement. As there is a chance that you were given a faulty unit. Otherwise take it to a Samsung Service Center and let them take a look at it.
Billyrouth said:
I have a problem with my speaker sound, while listening to any audio whether it be YouTube, Netflix, Music player etc... After about 6 minutes the sound quality changes it's as if the bottom. Speaker gets lower and the front speaker gets louder if you close the app and then try again it's fine until 6 minutes again. I have already received 2 replacements and all 3 phones have the same problem. Is anyone else experienceing anything like this?
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You're not the only one. I made a thread about this a while back but nobody here really noticed. It still happens on my latest software update (ARJ1, September security patch). On Samsung Community there's a lot more complaints:
https://us.community.samsung.com/t5...ote9QuestionsandAnswers/page/1/thread-id/1440
Some people tried contacting Samsung but the staff had a hard time detecting it. I got mine overseas in Taiwan and can't readily communicate with them at the moment. I always get a "due to we don't understand your message" reply if I use my phone's feedback option. I did try to email them directly but the reply seemed somewhat generic like "try using safe mode". I haven't done this myself but other users have said it still occurs in safe mode.
The fact that replacements have it lead me to think it's a software bug - the bottoms speaker is supposed to emphasize bass a bit more than the top speaker but it almost sounds like the left and right speaker EQ gets swapped (even though the stereo channel polarity is still constant). When it happens the top speaker becomes bass-heavy and bottom speaker sounds bass-light and treble-heavy. It also seems "worse' in some apps than others. For example I barely notice it in music as only the bass seems to drop on the bottom speaker but on other occasions it sounds like the bottom speaker is sucked down in volume.
Really hoping Android Pie fixes it.
I haven't noticed this issue, but I did post a few days ago regarding sound skipping and corrupting on wired headphones.
I've tracked this down to the EQ not playing well with the UHQ Upscaler. If you have any EQ set other than Normal the sound gets distorted through headphones.
Maybe it's related? I know the UHQ Upscaler is disabled when playing through the speakers but the EQ isn't, do you use anything other than 'Normal' EQ settings?
It has only started on ARJ1 (Oct Security patch level) for me. I've fed it back to Sammy.
Oh, you can download Sound Assistant from the Galaxy Store and that lets you play with the left / right balance.
I didn't try Sound Assistant yet, but I forced the speaker output to mono in the phone's settings, and the problem still occurred. So the problem isn't related to the stereo imagery, but rather how each speaker is tuned regardless. Some have suggested it could be a defect in the amplifier but I think if this were the case the effect would be more permanent. I think it occurs more frequently in the ARJ1 update compared to the update before that. I don't recall it occurring in Samsung Music very often before but now it seems to happen after about 4-5 minutes. I temporarily exited the app (without closing) and played music from Poweramp, stopped, then played music on Samsung Music and it sounded normal again.
Blah - is it just me or has this issue become somewhat more easily replicated, but more inconsistent? I was watching some videos with narration, and it sometimes feels like it pans left and right at the same timepoints when I replay that section.
Also, Horizon Chase sounds pretty awful now. The music volume seems to dip out and the sound effects are too loud.
hi all after 1 week of trying i figure out how to fix the problem simply delete the file with name ((SoundBoosterParam.txt)). in the root/system/vendor/etc
you're done
You need root in order to delete the SoundBoosterParam.txt file, and I'm not comfortable rooting a $1k phone under warranty. I turned off Dolby Atmos and changed sound to mono...EQ is normal. While mono isn't the quality sound I want, this has stopped the issue. A user at https://us.community.samsung.com/t5/...thread-id/1440 though said it didn't fix his.
Like FYL21, I tried emailing Samsung but got the usual "this is another canned robotic answer that doesn't address the issue" response. So I just spent about an hour on the phone with them. After continually trying to explain the issue and being told everything to try that's been tried, I finally spoke to a manager who made note of the links to the issue on their forum. She is escalating this as an issue for the technicians to read the complaints and look into this. Maybe it'll be fixed by the time the Note 10 comes out.
That was me as well in that thread. The thing is the speakers are still tuned differently even if they are in a mono configuration - the bottom one is EQ'd for bass and the top for treble (I'm not sure if this changes if you rotate the phone). I got Android Pie but am still testing out if it happens. Some apps or videos still have brief panning at specific time points, but this might just be related to the equalization and it doesn't seem as long-term as it was before (where you had to restart the app or plug/unplug headphones to fix it). I can live with that but it's annoying when it abruptly dips on the bottom speaker and even worse for calling.
you guys should think of this phone as a sound bar.
in that type of configuration, its one device generating sound that appears as stereo even though there is 1 device and not 2 .( or more)
the position and tuning of the speakers within that bar is tuned so that it feels like stereo/multichannel.
so in the same way is the phone tuned that way. plus if you think of it, you hold your phone 90 %of the time upright. the speakers on that position are not left to right but top and bottom...
so again don't look at the position of the speakers on the phone to deduce which is the left or right speakers but as how the devixe as a whole is reproducing the feel of stereo without an array of speakers like on home cinemas or in your car.
think of it, the space between the speakers is so narrow that youd have to be a small mouse to be able to enjoy real left and right channel audio from the speakers in landscape...
anyways this has nothing to do with the audio fading out but more towards our expectation of multichannel audio and how the phone reproduces it.