I just picked up this phone cause it was finally able to work on Verizon but I can't get any mobile data. I can get on the internet just not make or receive calls and texts. Total Wireless uses Verizon's network so I can't figure out why I am having trouble. I bought a new sim,tried 4 different apn combinations, talked with TW customer service for over 45 minutes and can't find a reason why I can't get calls. Anyone else out there with this phone in a similar situation and if you got it fixed how'd you go about it? Thank you all for your time and hope someone can chime in on the problem.
You need your sim configured with "CDMA-Less" profile. The TW reps are not the brightest, but if you do a search for CDMA-less profile you'll see even verizon reps don't know about this.. I hope you get this sorted. I have TW and vzw with gudp account. let me know if you get this fixed. I want the 128GB model.
https://www.reddit.com/r/verizon/comments/9rlzqy/verizon_is_officially_supporting_razor_phone_2/
LBJM said:
You need your sim configured with "CDMA-Less" profile. The TW reps are not the brightest, but if you do a search for CDMA-less profile you'll see even verizon reps don't know about this.. I hope you get this sorted. I have TW and vzw with gudp account. let me know if you get this fixed. I want the 128GB model.
https://www.reddit.com/r/verizon/comments/9rlzqy/verizon_is_officially_supporting_razor_phone_2/
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Click to collapse
Thank you for the reply. Ispoke with TW tech service yetserday morning and told them that is what the Razer customer support said about the cdma less side of the service. They told me to leave the Sim in the phone for 24 hours to configure but it is way past the 24 hour mark and still can't make or receive calls and texts. I have a number the TW tech gave me that's a direct line to him so I'm going to have to call. 800.00 for a phone I can only use for internet is way too high
LBJM said:
You need your sim configured with "CDMA-Less" profile. The TW reps are not the brightest, but if you do a search for CDMA-less profile you'll see even verizon reps don't know about this.. I hope you get this sorted. I have TW and vzw with gudp account. let me know if you get this fixed. I want the 128GB model.
https://www.reddit.com/r/verizon/comments/9rlzqy/verizon_is_officially_supporting_razor_phone_2/
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Click to collapse
Might as well give up on it. Bee on the phone with TW tech manager and with Verizon level 3 tech support.Verizon can't change mine because my account is with TW. TWcan't change it cause the change has to be made on Verizon's side. So basically any mvno of Verizon will not work. Was told Verizon prepay will but I get 6gb of data for 35 a month.Dont see me paying more for less data just to keep a phone
kinglove1211 said:
Might as well give up on it. Bee on the phone with TW tech manager and with Verizon level 3 tech support.Verizon can't change mine because my account is with TW. TWcan't change it cause the change has to be made on Verizon's side. So basically any mvno of Verizon will not work. Was told Verizon prepay will but I get 6gb of data for 35 a month.Dont see me paying more for less data just to keep a phone
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Have you thought about contacting razor? And going about getting a FULL refund. Every other phone with verizon support works on total wireless. I'm mad and i don't even have the phone...
They didn't get the phone verizon certified till a few days ago:
https://www.reddit.com/r/razerphone/comments/9qs0ww/verizon_megathread/
Also you might want to post over at https://www.reddit.com/r/razerphone/
To let razor and other people know it won't work with total wireless... I still want the 128GB model... What is worse is my local best buy has the 64GB model for $645.
LBJM said:
Have you thought about contacting razor? And going about getting a FULL refund. Every other phone with verizon support works on total wireless. I'm mad and i don't even have the phone...
They didn't get the phone verizon certified till a few days ago:
https://www.reddit.com/r/razerphone/comments/9qs0ww/verizon_megathread/
Also you might want to post over at https://www.reddit.com/r/razerphone/
To let razor and other people know it won't work with total wireless... I still want the 128GB model... What is worse is my local best buy has the 64GB model for $645.
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Click to collapse
I can get a refund and probably will. I have contacted Razer support and they said the first batch of phones that shipped on the 10th wouldn't even work for Verizon. A bunch of hoops had to be jumped through just to get a text message and even then it was spotty. If a person is on a Verizon mvno and wants to get the phone my advice would be to wait till the newness wears off a little and see if the bugs get ironed out. 645 is cheaper than what I paid. The BB where I live is 779$ over 850.$ after tax for the 64gb model
kinglove1211 said:
I can get a refund and probably will. I have contacted Razer support and they said the first batch of phones that shipped on the 10th wouldn't even work for Verizon. A bunch of hoops had to be jumped through just to get a text message and even then it was spotty. If a person is on a Verizon mvno and wants to get the phone my advice would be to wait till the newness wears off a little and see if the bugs get ironed out. 645 is cheaper than what I paid. The BB where I live is 779$ over 850.$ after tax for the 64gb model
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Thanks for making this thread though. Get that refund and get the phone again down the road. The Oneplus 6 will get CDMA-less verizon support and I hope that works on total wireless. I've had zero problems with it and all my verizon phones work in it. If the LG V40 was notch-less like this phone I'd get that. The pixel phones are a no go because the lack of sdcard support, I like to carry my music with me.
BUGS
That's part of the reason I'm waiting on the 128GB model, it only exists on razor's website and clearly there's a showstopping bug.... None of reviewers even talk about it either.
One this review they make a stupid comment about wanting less ram and 128GB the date on it is 10/10/18
https://www.anandtech.com/show/1342...ds-on-now-with-wireless-charging-ip67-and-rgb
I perhaps think that going for a 6GB DRAM / 128 GB storage might be more welcome than the 8GB/64GB configuration however - I wonder exactly what users would need to do in order to hit 8GB of DRAM on a phone.
I've noticed a number of journalists already comment on the price. The last generation was $699, so this one being $799, with the feature changes is perhaps to be expected in a world where $999+ for a flagship device seems to be increasingly the norm.
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Anyways let me know your end result with all this I appreciate it.
Ok update time. By sticking an old T-Mobile SIM in the phone and going in apn menu,if u put Tw apn in then pull out old SIM and put in Tw sim and make sure it's on global with advance lte calling checked I can make and receive calls,and send texts and pics but can't receive texts or pics. Don't know why that is but still working on it.
In 7.0 and above Google has locked apn settings on cdma phones so u have to use a gsm sim to access the app list.It doesn't have to be an active sim,just one that's gsm. Hope this helps anyone that wants this phone or has it and has the same issue as me.
kinglove1211 said:
Ok update time. By sticking an old T-Mobile SIM in the phone and going in apn menu,if u put Tw apn in then pull out old SIM and put in Tw sim and make sure it's on global with advance lte calling checked I can make and receive calls,and send texts and pics but can't receive texts or pics. Don't know why that is but still working on it.
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Click to collapse
The texts are being sent to your phone via cdma which the phone does not have the radio for hence the need for cdma-less profile on sim card. How's data for you?
Data is fine. It was before.just before there was no cellular network connection.
kinglove1211 said:
Data is fine. It was before.just before there was no cellular network connection.
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Click to collapse
Nobody wants this phone to work on total wireless more than me.. Thank you for the continued updates..
I do have a few questions:
When did you get the phone? The exact date.. Did you have to update the phone or check for updates?
If you read this thread this guy talks about the issue even after Verizon certification on the 25th
https://www.reddit.com/r/razerphone/comments/9qs0ww/verizon_megathread/
volkoff15 said:
5 days ago
Just an FYI to anyone still waiting on their device:
I received my phone today and had no trouble using my existing SIM card. Had no issues getting the LTE network, sending/receiving calls, and sending texts. I did still have the issue of not receiving texts. I jumped on a Verizon support chat, mentioned the CDMA-less fix, and it was applied to my profile. Once that happened, texts started flowing in.
Just wanted to let folks know that this had to be done even after the Verizon certification on the 25th.
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I got the phone on Monday and as soon as I turned it on it updated.No asking if I wanted to just went straight to it. It is fine if you are on Version you can ask for the cdma-less profile but The TW tech manager said she didn't know what that meant and the Verizon tech o spoke to said since I was on a mvno of Verizon that he couldn't do anything for me.I asked if he would explain to the TW person but apparently that was too much to ask for.
kinglove1211 said:
I got the phone on Monday and as soon as I turned it on it updated.No asking if I wanted to just went straight to it. It is fine if you are on Version you can ask for the cdma-less profile but The TW tech manager said she didn't know what that meant and the Verizon tech o spoke to said since I was on a mvno of Verizon that he couldn't do anything for me.I asked if he would explain to the TW person but apparently that was too much to ask for.
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Click to collapse
Could the verizon rep still see your account even though is it with total wireless? The TW reps are useless in most cases. and I wouldn't trust them to screw in a light blub. The oneplus 6T will be like the razor phone 2 and require a CDMA-less profile, so TW will have to do something about this down the road. You could port your number to tracfone and probably have everything working., the company that owns tracfone own TW. I've been reading about people porting their number to google voice and forwarding call to whatever provider they are using.
Just a question: Did you add the IMEI number from the razor phone to your totalwireless account either via the web page or phone rep? There has to be a way for total wireless to setup a CDMA-less profile on your phone.
I asked if they could but the tech manager acted like she didn't know what I was talking about. Like if I had asked her if elephants fly. I know it can be done, it's just a matter of finding someone at TW that can and will do it
Well I been on another go around with TW tech support about getting a cdma-less profile and once again get told they have no idea what it is and when I said to consult with Verizon support to find out how to enable it on my account I was told that they could not do that. So I will be switching to H20 or Cricket and taking the phone back and order a OP6T. maybe after a month or 2 I'll go pick one up again.
kinglove1211 said:
Well I been on another go around with TW tech support about getting a cdma-less profile and once again get told they have no idea what it is and when I said to consult with Verizon support to find out how to enable it on my account I was told that they could not do that. So I will be switching to H20 or Cricket and taking the phone back and order a OP6T. maybe after a month or 2 I'll go pick one up again.
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That's interesting...
I just won a op6 off ebay but I found this out about the CDMA-LESS profile
Rddt poster said:
WeBuild
12 points ·
9 hours ago
I got this from the OPO forums, and didn't note the credit to who posted but here's this:
The CDMA-less feature is an available feature, meaning, unless the tech support person sees it as available for the system, he cannot add it. This is why some people get this feature added quickly by tech support and some people cannot. If tech support cannot add the CDMA-less feature, you need to tell them to look up on the network and billing system what the phone is showing up as. In 99% of cases once the IMEI is received, the network updates properly and the phone is registered as a OnePlus 6T but in the billing system it shows up unspecified/unrecognized. In this situation the tech cannot add the CDMA-less feature because he/she cannot see it as available. To verify this, if you login to your Verizon account your phone will not show as a ONEPLUS 6T. This means that there is a discrepancy and when the clueless tech is trying add this CDMA-less feature he/she doesn't see it.
The solution is to ask the Tech person to SYNC the network and billing so that the billing side can also see the phone as a OnePlus 6T. When this is done, and his side is refreshed, the CDMA-LESS feature becomes available. Once it is available, he/she can activate it.
Click to expand...
Click to collapse
Quoted above was taken from this thread:
https://www.reddit.com/r/oneplus/comments/9upk4v/6t_verizon_sms_experience/
DortchRules said:
thanks to you,I know what is the problem
thanks a lot
Click to expand...
Click to collapse
Are you saying at almost two years after the fact total wireless still can't get it working?
You're Welcome by the way.
Related
Hello all,
Long story short, T-mobile is canceling my service because I was roaming too much and costing them a fortune. I still want to use my G1. Therefore, my only option is AT&T, which provides great coverage where I am at.
My question is, what would be the best plan for me to go about switching over?
My options are going into the nearest AT&T store and have them tell me I need to get the $50 PDA data plan and some other nonsense that I could get away without having or I could just sign up for a new plan with a new phone (transferring my current number, of course) and get the $30 unlimited data and messaging option, then just switch the SIM into my G1.
Which option would be best and what have you used?
Thank you for any help!
Do you know, you would have no 3G?
I know exactly how it would work, but I am in no position to be buying a new phone to use features I do not really need. Honestly, I never used the 3G on TMO. I had it turned off to conserve battery life. EDGE is perfectly fine to me.
davidperlik said:
I know exactly how it would work, but I am in no position to be buying a new phone to use features I do not really need. Honestly, I never used the 3G on TMO. I had it turned off to conserve battery life. EDGE is perfectly fine to me.
Click to expand...
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Be cautious of letting them cancel your service for roaming too much. There are some states where T-Mobile is not supposed to cancel your account for excessive roaming. I'd check on that first...
GenericNode said:
Be cautious of letting them cancel your service for roaming too much. There are some states where T-Mobile is not supposed to cancel your account for excessive roaming. I'd check on that first...
Click to expand...
Click to collapse
Thanks for the info! Where would you suggest I look for these state laws. I am in Michigan if that helps. I've also read that you can use the [email protected] to route your calls through Wifi instead of EDGE to save on roaming time.
davidperlik said:
Thanks for the info! Where would you suggest I look for these state laws. I am in Michigan if that helps. I've also read that you can use the [email protected] to route your calls through Wifi instead of EDGE to save on roaming time.
Click to expand...
Click to collapse
I really don't know where you can find it out :-(. I know this because it happened in my state. T-Mobile only has 'T-Mobile' towers running to our call center (so the VP's see only T-Mobile towers when they travel to it).
So they sent out a letter to EVERY T-Mobile customer in my state saying they were going to cancel their accounts for excessive roaming. Then the state stepped in and T-Mobile backed off.
GenericNode said:
I really don't know where you can find it out :-(. I know this because it happened in my state. T-Mobile only has 'T-Mobile' towers running to our call center (so the VP's see only T-Mobile towers when they travel to it).
So they sent out a letter to EVERY T-Mobile customer in my state saying they were going to cancel their accounts for excessive roaming. Then the state stepped in and T-Mobile backed off.
Click to expand...
Click to collapse
Ah, I don't think that will apply in my situation. You see, I was a loyal TMO customer for two years and extended my contract to get the G1. Three months after I extended my contract (this past January) I moved up to my university, which has no TMO coverage. I had asked a TMO representative if the roaming would be an issue. He said it wouldn't be a problem. Apparently he was not in the know about his companies terms. This isn't a new issue and I was upset about them not telling me what they could do if I roamed too much or that they never warned me that I was roaming too much but I am over it now and am looking forward to using my G1 on AT&T.
davidperlik said:
Ah, I don't think that will apply in my situation. You see, I was a loyal TMO customer for two years and extended my contract to get the G1. Three months after I extended my contract (this past January) I moved up to my university, which has no TMO coverage. I had asked a TMO representative if the roaming would be an issue. He said it wouldn't be a problem. Apparently he was not in the know about his companies terms. This isn't a new issue and I was upset about them not telling me what they could do if I roamed too much or that they never warned me that I was roaming too much but I am over it now and am looking forward to using my G1 on AT&T.
Click to expand...
Click to collapse
Ok. Well in that case, don't let them get away with hitting you with an early termination fee since a CSR told you that you would be fine.
GenericNode said:
Ok. Well in that case, don't let them get away with hitting you with an early termination fee since a CSR told you that you would be fine.
Click to expand...
Click to collapse
No, they are waiving the ETF, which is awfully nice of them.
you should go to an at&t store or a place that sells at&t like radio shack and get a free phone like the LG Shine or the Samsung 767 (Propel) or anything that looks nice really just as a backup... and get how ever many minutes that you might need and the data/text bundle for $30 a month and sim unlock the g1. the only thing is in order to port your number you need to have the t-mobile account active and if your still in contract you will have to pay the ETF so you may or may not be able to keep you same number for free
I had AT&T before I got my G1, so it worked out for me. I bought my G1 on ebay for 300 dollars, I know kind of pricey but well worth it, and kept my same family plan, just added internet to my number.
I've been working with Verizon and a modded HTC Supersonic for the past couple days to get the MEID on the network.
I've had a medium amount of resistance along the way, but finally today, I got to a point where I could send the device in for actual review and such and whatnots, so I shipped the device off with crossed fingers.
I have done this with a Sprint Touch Pro in the past and made it successfully, but there's just been a lot more negative feedback this trip around..
Anything I can do from here to increase my luck? Or is it just up to a roll of the D20 now?
i doubt that they would add the phone to verizon and why did you send the phone to them?
Diamond_dawg said:
i doubt that they would add the phone to verizon and why did you send the phone to them?
Click to expand...
Click to collapse
I don't really need it atm. It wasn't on any plan or anything, but they wanted me to send it to the "Device Evaluation Center." So I did.
I have the fed-ex tracking number, and full value insurance on it, so I am not concerned about it.
This has been more of a big experiment anyways. After programming the phone for their service, I wanted to see how many hoops I would have to jump through to make it happen.
Open network my foot Apparently, it exists, but you have to be hella persistent.
A
Any updates on this?
I have a Telus CDMA Touch Pro I have programed for Verizon. I'm trying to get it added and am also experiencing the resistance...
Ahh... I miss the days when I had my sprint touch pro and all I had to do was some programming and diall *228 and choose option 3!
US Note users on AT&T - how are you dealing with the accusatory "tablet" text?
I ordered a Galaxy Note, will be here Monday. Quick background: I've been with AT&t since 2007 and have grandfathered unlimited data (from the original iPhone days). My current phone (was) the Galaxy Nexus until I sold it today to pay for the Note. I have used many imported (non-ATT) phones over the years - at least 15 - absolutely no issues.
Of course, I've been reading the threads about AT&T flagging the Note smartphone as a tablet (lol) and eventually shutting down data on these devices. I clearly don't want this to happen and take a serious issue with AT&T forcing their opinion that this smartphone is a tablet when it is absolutely not a tablet.
The poll covers several scenarios. Please vote and add comments to this thread so we can get an idea of how aggressive AT&T is with this smartphone. If there is a poll choice that needs to be changed/added, let me know.
Also, include how long have you used your Note on AT&T before getting a threatening text (or if you never got one, how is it set up? EFS wipe? APN settings, etc).
I have no issue taking this issue to the highest at AT&T. I like to stir the pot and AT&T calling this phone a tablet is totally unacceptable.
Thanks.
I have been with ATT sense 1994 when they toke over Cingular who I was with.
I have the PDA unlimited plan.
I put my sim card in.
Set APNs
Received text about 30 days later. (called them and thought all was good)
They turn off my data 14 days after that.
They turn data back on the next day after 2 hours on the phone with them.
If you can edit the poll, it would be good to have an option for no dreaded SMS received yet.
I haven't received the SMS yet, despite how vocal I am against AT&T.
SMS date: none yet
Start date: 11/11 (36 days)
Plan: 2GB smartphone data
Mods: no /efs folder nor IMEI modifications
Location/market: Austin, TX
APN settings: the "phone" one for 4g smartphones
My vote would have to be "other", if that were a choice. I have never been with at&t for wireless, and when I took my Note in to get a sim card, they would not even set me up with a voice plan at all. I have just data on it now. The manager claims they were told in a managers' meeting not to activate the note as a phone. They don't/won't support it, according to him. (he as a total d**k, by the way)
Sorry guys, I can't edit the survey.
If you never received a text, list how long you have been using it without hearing from AT&T (1 day, 1 month, etc). It seems the texts arrive anywhere between instantly to over a month after use.
Also, if your situation doesn't apply to any of the choices (other) list your experience in the comments.
Thanks.
kdel said:
My vote would have to be "other", if that were a choice. I have never been with at&t for wireless, and when I took my Note in to get a sim card, they would not even set me up with a voice plan at all. I have just data on it now. The manager claims they were told in a managers' meeting not to activate the note as a phone. They don't/won't support it, according to him. (he as a total d**k, by the way)
Click to expand...
Click to collapse
Where are you located?
Why would managers be told not to activate a smartphone they plan on bringing to their own network in the first quarter of 2012?? This clearly goes against the GSM "open" standards and I'd be happy to get in touch with Ralph de la Vega about this local manager decision...
I've been on medianet for 7 years and I've never got the text. Currently 4 days of note usage with no issues here.
ericshmerick said:
Why would managers be told not to activate a smartphone they plan on bringing to their own network in the first quarter of 2012??
Click to expand...
Click to collapse
Probably because they haven't crippled/screwed over the phone to work on their network yet. As with most carrier subsidized phones, they want to remove features, fill it with bloatware etc...
I've had 3 non branded phones, and they always work better than the bloated ones. My favorite complaint, back in the pre-smartphone day was the stupid button placement that would almost always guarantee you that you would easily hit the button to take you to the internet, incurring a data charge. Oh, I'm sure they didn't do that one on purpose LOL.
I've been using this phone since November 2. No text message from ATT. APN settings: name ATT, APN phone, MCC 310, MNC 410, APN type internet + mms and everything else not set. Works fine with edge, 3g and HSPA.
couldnt you just go down to an at&t store and have someone who works there check out your phone and call at&T themselves to confirm you do have a cell phone and not a tablet?
seeking said:
couldnt you just go down to an at&t store and have someone who works there check out your phone and call at&T themselves to confirm you do have a cell phone and not a tablet?
Click to expand...
Click to collapse
People have tried that. It may work sometimes, but some have said they go home and the next day they get the message again. It's a computer doing the flagging. Even if a manager overrides the system at the store, they can't change the system, so chances are it'll happen again.
maxh said:
People have tried that. It may work sometimes, but some have said they go home and the next day they get the message again. It's a computer doing the flagging. Even if a manager overrides the system at the store, they can't change the system, so chances are it'll happen again.
Click to expand...
Click to collapse
This is why I'm strongly considering renaming the EFS folder or spoofing the IMEI.
I'm not interested in going round and round with AT&T every few weeks fighting their automated computers with attempts to prove my device is not a tablet.
At this point, I don't care if it's allowed to do that. I paid a ton of cash for this smartphone and am an AT&T Premier customer with multiple lines. Not putting all of this in jeopardy because they just don't know what this device is.
With any luck, I will snag an Atrix IMEI, flash it to the device and be on my merry way.
seeking said:
couldnt you just go down to an at&t store and have someone who works there check out your phone and call at&T themselves to confirm you do have a cell phone and not a tablet?
Click to expand...
Click to collapse
All their systems are centralized and corporate makes the policies. Some rep at a b&m at&t store doesn't have the power to make any changes. They can just update your profile to reflect a new IMEI but if the system keeps flagging the phone as a tablet they can't change make any changes to prevent the system from recognizing your note and blocking you again.
inurb said:
All their systems are centralized and corporate makes the policies. Some rep at a b&m at&t store doesn't have the power to make any changes. They can just update your profile to reflect a new IMEI but if the system keeps flagging the phone as a tablet they can't change make any changes to prevent the system from recognizing your note and blocking you again.
Click to expand...
Click to collapse
That's why I'm prepared to fight AT&T at the corporate level to get them to change their system to recognize the IMEI as a smartphone.
I've already contacted Samsung UK outlining the issue and asking them to send the IMEI's to AT&T in the US.
I will be relentless in my quest!
ericshmerick said:
That's why I'm prepared to fight AT&T at the corporate level to get them to change their system to recognize the IMEI as a smartphone.
I've already contacted Samsung UK outlining the issue and asking them to send the IMEI's to AT&T in the US.
I will be relentless in my quest!
Click to expand...
Click to collapse
Personally, I think the deathstar is doing this on purpose. They are "suppose" to have the Note next year (crippled, different processor to handle LTE, no home button, bloated etc...)...can't have an international version over shadowing their version can they? LOL.
lol, bloody american carriers.
There would be outrage if they tried that sh!t here.. You're paying for a data service... who are they to dictate what device you use that data on!
I'm willing to bet that this issue is less about the Note itself and more about trying to get people off of their grandfathered data. How many people on tiered plans have received the text? I bet none.
---------- Post added at 11:17 PM ---------- Previous post was at 11:16 PM ----------
ericshmerick said:
This is why I'm strongly considering renaming the EFS folder or spoofing the IMEI.
I'm not interested in going round and round with AT&T every few weeks fighting their automated computers with attempts to prove my device is not a tablet.
At this point, I don't care if it's allowed to do that. I paid a ton of cash for this smartphone and am an AT&T Premier customer with multiple lines. Not putting all of this in jeopardy because they just don't know what this device is.
With any luck, I will snag an Atrix IMEI, flash it to the device and be on my merry way.
Click to expand...
Click to collapse
And how exactly will you do this? I wasn't aware such a thing was even possible...
Jade Eyed Wolf said:
I'm willing to bet that this issue is less about the Note itself and more about trying to get people off of their grandfathered data. How many people on tiered plans have received the text? I bet none.
Click to expand...
Click to collapse
What bearing, exactly, does this have on anything? As long as I don't tether (which I never do or plan on doing) that suddenly doesn't give AT&T the right to single out unlimited users while ignoring others.
Again, I'm sure the FCC would be interested to learn of this discrimination.
ericshmerick said:
What bearing, exactly, does this have on anything? As long as I don't tether (which I never do or plan on doing) that suddenly doesn't give AT&T the right to single out unlimited users while ignoring others.
Again, I'm sure the FCC would be interested to learn of this discrimination.
Click to expand...
Click to collapse
It has a lot of bearing actually. Think about it. AT&T stopped offering unlimited data a year and a half ago now, and since then it has done as much as it can to try to get people off of those plans (like convincing the uneducated consumer that they need "new" tiered plans for their smartphone when they decide to upgrade etc).
I ran into this exact same problem early on this year with my original Galaxy Tab, and after much (fruitless) deliberation with a rep from the CEO's office, the argument basically came down to this:
AT&T: You're using a device on our network in ways we did not intend for it to be used. Cease and Desist!
Me: How exactly am I using my device on your network in ways which you didn't intend? As far as the hardware is concerned, my Galaxy Tab is basically identical to a smartphone with the exception of screen and battery size. I love using my Tab this way! It literally is my "do-everything-all-in-one" device! Tablet, phone, GPS, media player, e-reader, etc.
AT&T: That's just it. Your "do-everything-all-in-one" device is bad for business. We don't want you to be able to do "everything-all-in-one." We want you to buy a smartphone, and a subscription for that -AND- we want you to buy a separate piece of hardware for your tablet and pay a subscription for that too (or at least pay additional for the ability to tether to your smartphone). See, as you pointed out, the bigger screen allows you to do much more with that device than a "normal" smartphone, in much the same way as you can do more on a laptop. Basically, bigger screen generally equals more data usage and thus more strain on our network.
Me: OK. So what? I'm on unlimited data.
AT&T: Exactly. So we're not getting any more money out of you, where we would ordinarily be collecting overages from everyone else on tiered plans. So here are your options: 1. Stop using voice on your line, and use this as a data-only device. 2. Stop using data on your line, and use this as a voice-only device. 3. Use both data and voice, but only if you forgo your unlimited data and go onto a tiered plan instead, and pay for tethering. 4. Go somewhere else.
Me: Screw you AT&T! *deletes /efs folder and continues to use Tab as originally intended by Samsung. AT&T no longer see's Tab IMEI and see's "fake/generic" IMEI instead*
I've been with them for a while. I have the grandfathered plan but I have 5 lines and maybe that's why I never received a text from them. I tether as well.
Sent from my GT-N7000 using xda premium
I just swapped my SIM out from my Nexus 4 to my Nexus 5 and was receiving only HSPA. Not a complete surprise, a short time later I got a text saying my plan needed to be enabled for LTE and to call customer service. I called customer service and the agent told me that at this time AT&T will not activate the Nexus 5 to operate on their LTE Network because it was not sold by AT&T. This is on a regular post paid contract plan.
UPDATE: I called back yesterday evening and asked to speak to a Tier 2 rep, the Tier 1 asked why, told them the situation, they put me on hold, then came back and put me through to a Tier 2 rep who asked my IMEI number and the SIM serial and was then able to provision the phone for LTE.
That's not quite a nice thing. I don't think providers should just tell You not to use a device on their network.
Mine comes in tomorrow and I'm already on an unlimited LTE SOC code for my One X+. Will post results tomorrow evening.
That's really odd. My brother got his N5 today and it gets LTE just fine. It gets a stronger signal than my Note 2 even
Just hang up and speak to another agent.
Sent from my LG-D801 using xda app-developers app
so lame
if sprint tries to give me the runaround, i'm cancelling on the spot
Yeah you got an idiot. Call back. It amazes me how people just take what they are told the first time.
This isn't good. I have att
Sent from my SAMSUNG-SGH-I337 using Tapatalk
I tried calling to switch my plan from regular plan to LTE plan and I was told I would need to provide them with the IME for the phone. I may try to call again before I get the Nexus 5 just to see what they say. Worse case scenario, i'll go with T-mobile.
Why do they care what phone you use? And why do they even need to know?
Call center CSR's is a crap shoot. If your data plan in not provisioned for LTE, simply go to your local ATT store and tell them to switch your data plan for LTE along with an LTE sim. If they say you can't, simply ask to speak to someone else who can help you. Just because it wasn't sold by them doesn't mean $hit.
nomisr said:
I tried calling to switch my plan from regular plan to LTE plan and I was told I would need to provide them with the IME for the phone. I may try to call again before I get the Nexus 5 just to see what they say. Worse case scenario, i'll go with T-mobile.
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Click to collapse
Ask for Tier 2 tech support. Customer service is more or less useless in a situation like this. Tier 2 will actually be happy to help with something other than people whining about the iOS7 update. Trust me on that one. Worst case, you'll have to get an IMEI off an LTE device. If you run in to that roadblock, PM me and I'll give you an IMEI off one of my spare phones.
greatgoogly said:
I just swapped my SIM out from my Nexus 4 to my Nexus 5 and was receiving only HSPA. Not a complete surprise, a short time later I got a text saying my plan needed to be enabled for LTE and to call customer service. I called customer service and the agent told me that at this time AT&T will not activate the Nexus 5 to operate on their LTE Network because it was not sold by AT&T. This is on a regular post paid contract plan.
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Click to collapse
Simply go to an AT&T company store and request a new LTE SIM card, they will give to you for free. I just swapped my sisters out no problem.
Elisha said:
Why do they care what phone you use? And why do they even need to know?
Click to expand...
Click to collapse
It's standard crap from regular customer service. They really aren't told about anything other than billing issues and plan changes. Something as mundane to you or me as changing APN settings in an unlocked phone is beyond them. Tech support, on the other hand, was always a great help.
Simply changing the type of SIM card is not what's needed, as 3G, HSPA+, and LTE all have different SOC codes in AT&T's system. Provisioning is what matters in this case.
This happens with every Nexus device since the IMEI's aren't in AT&T's database. For some reason, AT&T needs to have a proper LTE phone IMEI on your account for LTE to work. Just google and find an IMEI (from an eBay auction, etc), call up AT&T and tell them to put that IMEI on your account. Boom, LTE works fine.
Or just go in a store and have a rep do it for you. They will just pull an IMEI off of a display model, load it onto your account and off you go into LTE heaven.
No need to over-react. Just a provisioning issue.
Pulled my Sim out of my N4 plugged it right into the N5 and instantly got LTE, sounds like you need to try a different agent/store.
Yep, I did this with my Nexus 4, although I did have them provision it with "Data Unlimited on 4G for LTE Smartphone Enterprise", so when I get home I should be able to just swap the sim card in =).
I just popped my ATT sim in my n5 and was on LTE by default, you got a rep that doesnt know any better.
Mine works fine on LTE in the mid-Michigan area.
BobSwi said:
Yep, I did this with my Nexus 4, although I did have them provision it with "Data Unlimited on 4G for LTE Smartphone Enterprise", so when I get home I should be able to just swap the sim card in =).
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Click to collapse
Yeah, call back in later and get your plan amended to the regular Data Unltd LTE, because that Enterprise SOC code (unless you need Enterprise provisioning) costs $45/month.
First lets start by saying THERE are NO HARDWARE DIFFERENCE'S Just the matter of your carrier accepting the device
*Disclaimer : This information may change in the future and I'm not aware of any other CDMA carrier that does this in the UNITED States besides Sprint (If you do post and let us know). Most of the world is on GSM anyway right so this doesn't even matter to you
The Google Play Version allows you to go to Sprint and T-mobile
The T-Mobile Version or Carrier version will only work on other GSM Carriers while the Google play version allows you to go CDMA and GSM
Both of the Carrier and Google versions sold have the same internals and same everything else its just the matter of your carrier accepting it
If you're going to be using it for GSM only the carrier version is fine, however if you would like to use Sprint one day you would need the Google Play one or buy one from Sprint Themselves
Overall From Carrier and or Google Play Hardware/Software is the same its just the matter of your carrier accepting it :good:
Another Difference is that Carrier purchased Nexus 5 GOOGLE WILL NOT RMA only LG can with their Limited 1 year warranty
THE RMA Process is Only available from Google If the device was purchased from them
So for best warranty service try to purchase from Google Play
So Mark...? How do I know this is true and not one of your BUll***** threads again?
Simple Try going to ting and or any BYOD Sprint MVNO or Sprint themselves in order for them to activate it the ESN/IEMI must be in their system the google play ordered device will show however the Carrier purchased one Example T-Mobile wont show
It may sound stupid as all Nexus 5's should be unlocked and can be used anywhere. As it should be but it isn't
This is an Error on Sprint's End. This was similar to the iPhone 4s being GSM unlocked however carriers such as Sprint/Verizon Locked it
I'm not quite sure what this thread is about.
CDMA carriers have to have your ESN in their database for the phone to work on their network. They have all the Google play ESN's and all their own carrier ESN but they don't have other carriers' ESN so you have to ask them to add it. Is that what this is about?
Sent from my Nexus 5 using Tapatalk
rootSU said:
I'm not quite sure what this thread is about.
CDMA carriers have to have your ESN in their database for the phone to work on their network. They have all the Google play ESN's and all their own carrier ESN but they don't have other carriers' ESN so you have to ask them to add it. Is that what this is about?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yep, you can go Sprint to T-Mobile but you cant go to T-Mobile to Sprint
markdapimp said:
Yep, you can go Sprint to T-Mobile but you cant go to T-Mobile to Sprint
Click to expand...
Click to collapse
Do they refuse to add the ESN when you call them up?
rootSU said:
I'm not quite sure what this thread is about.
CDMA carriers have to have your ESN in their database for the phone to work on their network. They have all the Google play ESN's and all their own carrier ESN but they don't have other carriers' ESN so you have to ask them to add it. Is that what this is about?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I am confused as well.
Sprint seems pretty horrific with dealing in ESN's anyways. 6 support calls and a friend of mine could still not activate my old e4gt. They knew it wasn't blacklisted for stolen or funds due. They knew the exact date the phone was last activated but it wasn't until I told him to tell them the old number that they are like oh that hasn't been released from the line (which no longer exists). You would think you would get a clear and concise message trying to activate a device that is attached to another account not cryptic errors people are asking if they have ever seen before. One support staff actually asked him "are you sure its a sprint phone".
We already know AT&T doesn't exactly deal as well with the N5 as we would like to.
RainMotorsports said:
We already know AT&T doesn't exactly deal as well with the N5 as we would like to.
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Click to collapse
Really?
I bought the play store edition, popped in my sim card and that was it...
Sent from my Nexus 5
Pirateghost said:
Really?
I bought the play store edition, popped in my sim card and that was it...
Sent from my Nexus 5
Click to expand...
Click to collapse
Thats the best way to do it too. You already had service right? Possibly previously owned an LTE device? But its been encountered many a time they won't provision the account with LTE if the device ESN isn't in the system. But if you have an AT&T device available to activate on its no big deal. Already have service even better. Not an issue for say ST Byod or something.
mistahseller said:
I am confused as well.
Click to expand...
Click to collapse
Here is what I understand
Google version=bought from google play
T-Mobile version=bought from tmobile
Hardware wise, they are exactly the same.
However, sprint only has the ESN of the Google version (and their sprint version)
When op tries to activate the tmobile version on sprint, sprint (or ting) was unable to verify the ESN and refused.
Gsm providers are fine because you just pop the Sim in and it'll work (baring other stuff like imei blocking or att not allowing your Sim card to access LTE but allow 3g)
paperWastage said:
Here is what I understand
Google version=bought from google play
T-Mobile version=bought from tmobile
Hardware wise, they are exactly the same.
However, sprint only has the ESN of the Google version (and their sprint version)
When op tries to activate the tmobile version on sprint, sprint (or ting) was unable to verify the ESN and refused.
Gsm providers are fine because you just pop the Sim in and it'll work (baring other stuff like imei blocking or att not allowing your Sim card to access LTE but allow 3g)
Click to expand...
Click to collapse
But couldn't you just obtain that, give to sprint, they enter it, and then call it did?
mistahseller said:
But couldn't you just obtain that, give to sprint, they enter it, and then call it did?
Click to expand...
Click to collapse
But what if Sprint's policy is only to allow a whitelisted phone on the network?
Otherwise, you could call them up with a Verizon ESN and get to use a Verizon phone on sprint?
//why I'll never touch CDMA even with a 20 foot pole
paperWastage said:
But what if Sprint's policy is only to allow a whitelisted phone on the network?
Click to expand...
Click to collapse
this is both vzw's and sprint's policy.
Zepius said:
this is both vzw's and sprint's policy.
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Click to collapse
True, but sprint could be doing things differently with the nexus 5
I don't know, but from ops perspective, looks like this is happening.
Imeis (and probably ESN) have a specific structure. (Go Wikipedia imei. On mobile, can't link easily)
If google/sprint version have the same starting digits and are white listed, and T-Mobile has different digits, then yeah
mistahseller said:
But couldn't you just obtain that, give to sprint, they enter it, and then call it did?
Click to expand...
Click to collapse
I have seen posts that suggest this can be done
Most recently:
http://forum.xda-developers.com/showthread.php?t=2672066
Sent from my Nexus 5 using Tapatalk
RainMotorsports said:
Thats the best way to do it too. You already had service right? Possibly previously owned an LTE device? But its been encountered many a time they won't provision the account with LTE if the device ESN isn't in the system. But if you have an AT&T device available to activate on its no big deal. Already have service even better. Not an issue for say ST Byod or something.
Click to expand...
Click to collapse
AT&T don't care what device you use. Call them and tell them you want to pay them money for LTE, give them the imei (they don't use esn) and they provision a sim card.
Sent from my Nexus 5
All you have to do is call sprint and give them the esn and it will work on sprint.
Sent from my Nexus 5 using Tapatalk
I ordered my N5 on 1st available day. Then went to local ATT store and set up my ATT Go account and SIM, without the phone, for free. When phone arrived, I just bought ATT Go pin from callingmart, pop in SIM and voilà, LTE.
Sent from my Nexus 5 using xda app-developers app
Pirateghost said:
AT&T don't care what device you use. Call them and tell them you want to pay them money for LTE, give them the imei (they don't use esn) and they provision a sim card.
Sent from my Nexus 5
Click to expand...
Click to collapse
Company policies often have little to do with the current behaviour of high level software that abstracts the process from low level tech support. I don't think it was even an issue until very recently as most international unlocked devices were not compatible with their LTE nor do travelers take contracts. There are a couple of tricks experienced support know and even better if you get a higher level support tech answering your call rather than having to elevate. Sometimes its an easy day some days its hard.
There are words to use with support that can help facilitate a solution but money is not one of them. Its their job to help you no matter a current customer or new and no matter how much or little your spending. Talking about money only produces eye rolling and it falls under the same care level as calling your credit card company and telling the random poor soul your cutting up the card. They don't care, though a bean counter somewhere will tell anyone who asks they do or they should. In reality a rep who only gets motivated by threats or talking about money is a prime candidate for retraining or dismissal.
If they haven't already adjusted for this they need to. With the amount of cross carrier compatible unlocked lte devices on the market they will have more customers on them than ever before. Any extra calls to get LTE provisioned is wasted money for them.
Sent from my Nexus 5 using Tapatalk
RainMotorsports said:
Company policies often have little to do with the current behaviour of high level software that abstracts the process from low level tech support. I don't think it was even an issue until very recently as most international unlocked devices were not compatible with their LTE nor do travelers take contracts. There are a couple of tricks experienced support know and even better if you get a higher level support tech answering your call rather than having to elevate. Sometimes its an easy day some days its hard.
There are words to use with support that can help facilitate a solution but money is not one of them. Its their job to help you no matter a current customer or new and no matter how much or little your spending. Talking about money only produces eye rolling and it falls under the same care level as calling your credit card company and telling the random poor soul your cutting up the card. They don't care, though a bean counter somewhere will tell anyone who asks they do or they should. In reality a rep who only gets motivated by threats or talking about money is a prime candidate for retraining or dismissal.
If they haven't already adjusted for this they need to. With the amount of cross carrier compatible unlocked lte devices on the market they will have more customers on them than ever before. Any extra calls to get LTE provisioned is wasted money for them.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Telling them you wanted to pay them money is a figure of speech, like 'hello, I would like phone service' I didn't mean literally call them and say "I want to pay you money for LTE"
Dude, chill out a little. I have been dealing with cell phone companies as an enterprise account for many years.
Sent from my Nexus 5
Pirateghost said:
Telling them you wanted to pay them money is a figure of speech, like 'hello, I would like phone service' I didn't mean literally call them and say "I want to pay you money for LTE"
Dude, chill out a little. I have been dealing with cell phone companies as an enterprise account for many years.
Sent from my Nexus 5
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Click to collapse
Right but you might be surprised how many customers are serious and speak like that as if the service rep is part of this corporate entity. I guess you can tell a battered customer service veteran. I once had a guy tell me he was going to file a complaint on me for basically enforcing a policy that had been changed...
I'm a bit bummed actually. As much as I loved getting off sprint I was excited about the device support. So I'd hate to have any issues going back. However if I ever went AT&T it would probably be an mvno.
Sent from my Nexus 5 using Tapatalk