Related
Ok, so this might be more of a rant than it is a question, but I am still curious as to see who else here has had to deal with the same thing I have.
Back in December, I finally managed to wiggle out of my AT&T contract so I could swap over to Verizon like I have wanted to for a long time. I really only had two reasons for wanting to do this and that was data caps and very poor service for my area(s). Before I made the switch, I actually borrowed two different cell phones from friends and tried them out around my residence just to see what my service would be like. Knowing that I live basically in isolation (one hour from the nearest large city) I needed to know that I would get decent reception.
Seeing that I was going to get perfect cell reception, I pulled the trigger and signed up with Verizon for four phones. Awesome. Up until three weeks ago, I had nothing but the best service you could ask for. Anytime at home you could make calls, use data and do whatever you wanted/needed to do. Sweet.
Then along comes Spring time and with it came its naughty sibling: thunderstorms. Now, I know all to well from working in telecom that wind, rain, and lightening can do some pretty awesome stuff to our telecom and digital communication services, so when a nice storm rolled through my area, I wasn't totally shocked to notice having no cell service that night when I got home from work. The next morning, the problem was still there. Again, not a shocker and no big deal in my eyes as stuff happens.
The storm in question happened on a Thursday, and by Saturday evening I was getting a little distraught by not having any service at the house. Mainly because I'm also a small business owner and I am always on call with work. As you can imagine, having a reliable cell phone and coverage is very important to me. As most would do, I called Verizon and voiced my concerns and they issued a trouble ticket.
Two days later, they call me back stating that," the issue resolved itself and that I needed to check my service when I got home and call back should I have any other issues" Again, I work in telecom and this line isn't new to me. This excuse is usually used when a company acknowledges that there is an issue but can't seem to find the cause.
When I got home, there was still no service. Let's be clear, I'm not talking about poor service at this point, I'm talking about clearly, no service. Not even a hint of Verizon or U.S. Cellular signal for an entire three mile radius of where I live. Once again, I call Verizon and submit another trouble ticket... Three days later, Verizon calls me and states that they found one of the cell towers in my area that had a missing neighbor ID. Ok, I guess I can understand that causing some issues, so we'll see.
Still no joy. So I made yet my third call to Verizon and was told that they had done everything possible to resolve my issue and that my area is now considered to be a marginal coverage area, so I would have to deal with the issue or pay my ETF and use someone else.
As you can imagine, I complained until I got high enough on the food chain and got someone who is/was willing to look into the issue.
In the grand scheme, I've been getting excuse after excuse from Verizon and now I'm beginning to wonder if I should start looking into getting back with ATT because of this. I'm being told that they will hopefully have someone out to look at the tower within 7-10 business days (as of today)
Thoughts?
File with the FCC. If they HAD service where you live when you signed, and now they don't it CAN BE construed as breach of contract on their part. The FCC may help you with either getting a better response or get you out of your contract with Verizon with no ETF. Just know that it will take a couple of weeks to get resolved through them.
Sent from my N1, running CM7 and IntersectRaven's latest kernel. (AVS)
Babydoll25 said:
File with the FCC. If they HAD service where you live when you signed, and now they don't it CAN BE construed as breach of contract on their part. The FCC may help you with either getting a better response or get you out of your contract with Verizon with no ETF. Just know that it will take a couple of weeks to get resolved through them.
Sent from my N1, running CM7 and IntersectRaven's latest kernel. (AVS)
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FCC, huh? I know I don't need help getting out of my contract. They blantly offered to let me out of contract on the second phone call. Either I was complaining heavily or they aren't concerned about retaining customers. I really want them to fix the problem and not just cut me loose. It's not that I can't afford to change carriers as I could sell all four of my Droids and have more than enough to go with ATT. I just don't want data caps and Tmobile and Sprint have no coverage in my area. I could hack Sprint enough so that it would work with the Verizon partnership that's in my area, but I really don't want to do that. Although, if Sprint came out here... I would be nice. lol
Laramie1997 said:
FCC, huh? I know I don't need help getting out of my contract. They blantly offered to let me out of contract on the second phone call. Either I was complaining heavily or they aren't concerned about retaining customers. I really want them to fix the problem and not just cut me loose. It's not that I can't afford to change carriers as I could sell all four of my Droids and have more than enough to go with ATT. I just don't want data caps and Tmobile and Sprint have no coverage in my area. I could hack Sprint enough so that it would work with the Verizon partnership that's in my area, but I really don't want to do that. Although, if Sprint came out here... I would be nice. lol
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Well, maybe the FCC could light a fire under Verizon's a$$ and get the tower(s) fixed. Then you might not have to switch....
Sent from my N1, running CM7 and IntersectRaven's latest kernel. (AVS)
Maybe. I'll keep that idea on the back burner and see what happens this week. It'll be curious to see what happens when my work has to do something because my work phone is also on Verizon and I'm on call this week. LOL :/
Laramie1997 said:
Maybe. I'll keep that idea on the back burner and see what happens this week. It'll be curious to see what happens when my work has to do something because my work phone is also on Verizon and I'm on call this week. LOL :/
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FYI: If you do go the FCC route (I really hope you don't have to though) you will be contacted by Verizon's executive office. Telecoms have no choice but to respond quickly (and most likely in a favorable way for/to you). GL.
Sent from my N1, running CM7 and IntersectRaven's latest kernel. (AVS)
Well, as an update, I'm still working with Verizon in an attempt to get this matter solved. I'm starting to wonder if they haven't decomissioned a tower in the area for one reason or another because using some software with work and just knowing the general layout of my area, I can't see a Verizon cell tower for about a seven mile radius which uh, isn't right or it wasn't at one point.
Right now they have me marking my calls when they either drop, have poor call quality or can't connect at all. All I have to do is when this happens, I just dial ***** so that on the record it tells them to go back and look at the call before it. Supposedly, they can go in and look at which tower the phone used, transceiver on the tower and the node on the transceiver.
I still haven't called the FCC as I'm trying to be patient as I can be. My next step is to start turning in trouble tickets from my company's account that has something like 320 different Verizon lines. That's cell phones alone. If you threw in netbooks and air cards, you'd be looking at over 500 devices.. Maybe that would get their attention. I dunno.
US Note users on AT&T - how are you dealing with the accusatory "tablet" text?
I ordered a Galaxy Note, will be here Monday. Quick background: I've been with AT&t since 2007 and have grandfathered unlimited data (from the original iPhone days). My current phone (was) the Galaxy Nexus until I sold it today to pay for the Note. I have used many imported (non-ATT) phones over the years - at least 15 - absolutely no issues.
Of course, I've been reading the threads about AT&T flagging the Note smartphone as a tablet (lol) and eventually shutting down data on these devices. I clearly don't want this to happen and take a serious issue with AT&T forcing their opinion that this smartphone is a tablet when it is absolutely not a tablet.
The poll covers several scenarios. Please vote and add comments to this thread so we can get an idea of how aggressive AT&T is with this smartphone. If there is a poll choice that needs to be changed/added, let me know.
Also, include how long have you used your Note on AT&T before getting a threatening text (or if you never got one, how is it set up? EFS wipe? APN settings, etc).
I have no issue taking this issue to the highest at AT&T. I like to stir the pot and AT&T calling this phone a tablet is totally unacceptable.
Thanks.
I have been with ATT sense 1994 when they toke over Cingular who I was with.
I have the PDA unlimited plan.
I put my sim card in.
Set APNs
Received text about 30 days later. (called them and thought all was good)
They turn off my data 14 days after that.
They turn data back on the next day after 2 hours on the phone with them.
If you can edit the poll, it would be good to have an option for no dreaded SMS received yet.
I haven't received the SMS yet, despite how vocal I am against AT&T.
SMS date: none yet
Start date: 11/11 (36 days)
Plan: 2GB smartphone data
Mods: no /efs folder nor IMEI modifications
Location/market: Austin, TX
APN settings: the "phone" one for 4g smartphones
My vote would have to be "other", if that were a choice. I have never been with at&t for wireless, and when I took my Note in to get a sim card, they would not even set me up with a voice plan at all. I have just data on it now. The manager claims they were told in a managers' meeting not to activate the note as a phone. They don't/won't support it, according to him. (he as a total d**k, by the way)
Sorry guys, I can't edit the survey.
If you never received a text, list how long you have been using it without hearing from AT&T (1 day, 1 month, etc). It seems the texts arrive anywhere between instantly to over a month after use.
Also, if your situation doesn't apply to any of the choices (other) list your experience in the comments.
Thanks.
kdel said:
My vote would have to be "other", if that were a choice. I have never been with at&t for wireless, and when I took my Note in to get a sim card, they would not even set me up with a voice plan at all. I have just data on it now. The manager claims they were told in a managers' meeting not to activate the note as a phone. They don't/won't support it, according to him. (he as a total d**k, by the way)
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Where are you located?
Why would managers be told not to activate a smartphone they plan on bringing to their own network in the first quarter of 2012?? This clearly goes against the GSM "open" standards and I'd be happy to get in touch with Ralph de la Vega about this local manager decision...
I've been on medianet for 7 years and I've never got the text. Currently 4 days of note usage with no issues here.
ericshmerick said:
Why would managers be told not to activate a smartphone they plan on bringing to their own network in the first quarter of 2012??
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Probably because they haven't crippled/screwed over the phone to work on their network yet. As with most carrier subsidized phones, they want to remove features, fill it with bloatware etc...
I've had 3 non branded phones, and they always work better than the bloated ones. My favorite complaint, back in the pre-smartphone day was the stupid button placement that would almost always guarantee you that you would easily hit the button to take you to the internet, incurring a data charge. Oh, I'm sure they didn't do that one on purpose LOL.
I've been using this phone since November 2. No text message from ATT. APN settings: name ATT, APN phone, MCC 310, MNC 410, APN type internet + mms and everything else not set. Works fine with edge, 3g and HSPA.
couldnt you just go down to an at&t store and have someone who works there check out your phone and call at&T themselves to confirm you do have a cell phone and not a tablet?
seeking said:
couldnt you just go down to an at&t store and have someone who works there check out your phone and call at&T themselves to confirm you do have a cell phone and not a tablet?
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People have tried that. It may work sometimes, but some have said they go home and the next day they get the message again. It's a computer doing the flagging. Even if a manager overrides the system at the store, they can't change the system, so chances are it'll happen again.
maxh said:
People have tried that. It may work sometimes, but some have said they go home and the next day they get the message again. It's a computer doing the flagging. Even if a manager overrides the system at the store, they can't change the system, so chances are it'll happen again.
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This is why I'm strongly considering renaming the EFS folder or spoofing the IMEI.
I'm not interested in going round and round with AT&T every few weeks fighting their automated computers with attempts to prove my device is not a tablet.
At this point, I don't care if it's allowed to do that. I paid a ton of cash for this smartphone and am an AT&T Premier customer with multiple lines. Not putting all of this in jeopardy because they just don't know what this device is.
With any luck, I will snag an Atrix IMEI, flash it to the device and be on my merry way.
seeking said:
couldnt you just go down to an at&t store and have someone who works there check out your phone and call at&T themselves to confirm you do have a cell phone and not a tablet?
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All their systems are centralized and corporate makes the policies. Some rep at a b&m at&t store doesn't have the power to make any changes. They can just update your profile to reflect a new IMEI but if the system keeps flagging the phone as a tablet they can't change make any changes to prevent the system from recognizing your note and blocking you again.
inurb said:
All their systems are centralized and corporate makes the policies. Some rep at a b&m at&t store doesn't have the power to make any changes. They can just update your profile to reflect a new IMEI but if the system keeps flagging the phone as a tablet they can't change make any changes to prevent the system from recognizing your note and blocking you again.
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That's why I'm prepared to fight AT&T at the corporate level to get them to change their system to recognize the IMEI as a smartphone.
I've already contacted Samsung UK outlining the issue and asking them to send the IMEI's to AT&T in the US.
I will be relentless in my quest!
ericshmerick said:
That's why I'm prepared to fight AT&T at the corporate level to get them to change their system to recognize the IMEI as a smartphone.
I've already contacted Samsung UK outlining the issue and asking them to send the IMEI's to AT&T in the US.
I will be relentless in my quest!
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Personally, I think the deathstar is doing this on purpose. They are "suppose" to have the Note next year (crippled, different processor to handle LTE, no home button, bloated etc...)...can't have an international version over shadowing their version can they? LOL.
lol, bloody american carriers.
There would be outrage if they tried that sh!t here.. You're paying for a data service... who are they to dictate what device you use that data on!
I'm willing to bet that this issue is less about the Note itself and more about trying to get people off of their grandfathered data. How many people on tiered plans have received the text? I bet none.
---------- Post added at 11:17 PM ---------- Previous post was at 11:16 PM ----------
ericshmerick said:
This is why I'm strongly considering renaming the EFS folder or spoofing the IMEI.
I'm not interested in going round and round with AT&T every few weeks fighting their automated computers with attempts to prove my device is not a tablet.
At this point, I don't care if it's allowed to do that. I paid a ton of cash for this smartphone and am an AT&T Premier customer with multiple lines. Not putting all of this in jeopardy because they just don't know what this device is.
With any luck, I will snag an Atrix IMEI, flash it to the device and be on my merry way.
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And how exactly will you do this? I wasn't aware such a thing was even possible...
Jade Eyed Wolf said:
I'm willing to bet that this issue is less about the Note itself and more about trying to get people off of their grandfathered data. How many people on tiered plans have received the text? I bet none.
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What bearing, exactly, does this have on anything? As long as I don't tether (which I never do or plan on doing) that suddenly doesn't give AT&T the right to single out unlimited users while ignoring others.
Again, I'm sure the FCC would be interested to learn of this discrimination.
ericshmerick said:
What bearing, exactly, does this have on anything? As long as I don't tether (which I never do or plan on doing) that suddenly doesn't give AT&T the right to single out unlimited users while ignoring others.
Again, I'm sure the FCC would be interested to learn of this discrimination.
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It has a lot of bearing actually. Think about it. AT&T stopped offering unlimited data a year and a half ago now, and since then it has done as much as it can to try to get people off of those plans (like convincing the uneducated consumer that they need "new" tiered plans for their smartphone when they decide to upgrade etc).
I ran into this exact same problem early on this year with my original Galaxy Tab, and after much (fruitless) deliberation with a rep from the CEO's office, the argument basically came down to this:
AT&T: You're using a device on our network in ways we did not intend for it to be used. Cease and Desist!
Me: How exactly am I using my device on your network in ways which you didn't intend? As far as the hardware is concerned, my Galaxy Tab is basically identical to a smartphone with the exception of screen and battery size. I love using my Tab this way! It literally is my "do-everything-all-in-one" device! Tablet, phone, GPS, media player, e-reader, etc.
AT&T: That's just it. Your "do-everything-all-in-one" device is bad for business. We don't want you to be able to do "everything-all-in-one." We want you to buy a smartphone, and a subscription for that -AND- we want you to buy a separate piece of hardware for your tablet and pay a subscription for that too (or at least pay additional for the ability to tether to your smartphone). See, as you pointed out, the bigger screen allows you to do much more with that device than a "normal" smartphone, in much the same way as you can do more on a laptop. Basically, bigger screen generally equals more data usage and thus more strain on our network.
Me: OK. So what? I'm on unlimited data.
AT&T: Exactly. So we're not getting any more money out of you, where we would ordinarily be collecting overages from everyone else on tiered plans. So here are your options: 1. Stop using voice on your line, and use this as a data-only device. 2. Stop using data on your line, and use this as a voice-only device. 3. Use both data and voice, but only if you forgo your unlimited data and go onto a tiered plan instead, and pay for tethering. 4. Go somewhere else.
Me: Screw you AT&T! *deletes /efs folder and continues to use Tab as originally intended by Samsung. AT&T no longer see's Tab IMEI and see's "fake/generic" IMEI instead*
I've been with them for a while. I have the grandfathered plan but I have 5 lines and maybe that's why I never received a text from them. I tether as well.
Sent from my GT-N7000 using xda premium
Sorry to whine, but I had to share how bad of an experience I have had with this phone on Sprint and was curious what advice you could all offer. Basically I bought the black 16gb version on google play. I was told by Google via telephone that day when I get the phone to just call in or bring it to sprint to activate it. Well after an hour on the phone they don't know what to do and tell me to wait until November 8th. This is silly as others have had it working.
after getting disconnected about 3 times with sprint trying to activate the phone, I later learn that I need a sim card, which is disclosed no where. I was never told about this and had to research it ON MY OWN to even learn about this. I hear that it's also difficult to get one and that you may get push back on it.
Then I learned my speaker was dead on arrival, so now I am waiting for a replacement phone of which they can't promise me free two day shipping which I paid for in the first place, only to receive a defective phone. What the hell? Oh and I had to call back because I never got my confirmation and make a whole new claim. Now my order is stuck as a pending status and who knows how long it will take to ship.
I have to ask, how in gods name can sprint say they support a phone but have no information or literature out there to support the phone? WHAT WERE THEY THINKING?!.
I worry I bought a 400 paper weight that I'll never get working.
So I don't get it, are you upset that your RMA is taking ages due to a defective speaker or because sprint couldn't activate it on time?
What if they had activated it, the speaker would have been defective anyway, right?
Sent from my Nexus 5 using xda app-developers app
PaulB007 said:
I was never told about this and had to research it ON MY OWN to even learn about this.
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It always fascinates me that consumers in this country (and others I'm sure) have reached a point where they expect everything to be spoonfed to them and that they should have no responsibility in actually researching or learning about something they're about to spend $400 on. Do we as a society just have too much disposable income? I acknowledge that $400 isn't what it used to be but still, if you're concerned that you might be unhappy with your purchase, how much of the onus is on you for not knowing what it was you were buying in the first place?
MaxCarnage said:
Do we as a society just have too much disposable income?
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if you have alot of disposable income, i have setup the Zepius is poor fund, which is always accepting donations.
back on topic, its sprint dude... they've always sucked.
jodvova said:
So I don't get it, are you upset that your RMA is taking ages due to a defective speaker or because sprint couldn't activate it on time?
What if they had activated it, the speaker would have been defective anyway, right?
Sent from my Nexus 5 using xda app-developers app
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It sounds to me like it's a combination of both and he is just really frustrated at this point. I understand completely as just have to talk with Sprint CS is infuriating enough.
Instead wasting time on the phone with incompetent CSR's, why don't you just bring the phone to your local sprint store grab a sim and be done with it?
ummm you didnt know that you needed a sim for the phone?? really??
How could you not know you needed a SIM card? These things don't magically connect to every network on the planet.
Every phone needs a SIM card to make calls, use 3G/4G, send texts etc. mate - you've been living in the dark ages or something?
Sprint and Verizon back in the day did not need the Sim card.
Sent from my AOSP on Flo using XDA Premium 4 mobile app
Didnt know the phone needs a sim card.. must have been a apple user.
Sounds unfortunate, but hardly the "worst customer experience ever". I didn't see a single mention of soapy frogs...
supercakefish said:
Every phone needs a SIM card to make calls, use 3G/4G, send texts etc. mate - you've been living in the dark ages or something?
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i thought verizon didn't use sim cards
I never understand why some people don't just go into the store. Unless they are rural and they can't get there. Thebsims are in the store and can be activated on the spot. Sucks about you r phone but do some research next time.
Sent from my HTC One using xda app-developers app
Enddo said:
i thought verizon didn't use sim cards
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Right and wrong. Carriers that use CDMA for 3G such as Verizon and Sprint don't need SIM cards to activate devices on their CDMA network. If you want to use LTE on those networks however, a SIM card is required. This is because LTE is technically a GSM technology. Not that his post is any less incorrect, I'm just posting to inform.
LTE - SIM
3G & WIMAX - No SIM
My SIM is being delivered tomorrow along with my 32GB Nexus 5.
Looking forward to the headaches getting it activated.
You shouldn't be upset the RMA. Trust me, it will come very quickly and you won't pay for shipping on it. I did it with the Nexus 4 on Wednesday, it was in my hand on Friday.
Sent from my Nexus 5 using xda app-developers app
hammester said:
It sounds to me like it's a combination of both and he is just really frustrated at this point. I understand completely as just have to talk with Sprint CS is infuriating enough.
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You "MUST" research everything you buy or this is what will happen. I ordered my 32g yester after only researching to find out that it will work on Sprint. It took a few hours of search, but in that time I ordered the Simm that I researched that it needed from Sprint via international chat for free. It was back ordered and my phone won't ship until Nov 22 anyway so hopefully it will be ready by then. I also ordered this case which should be here before the phone.
http://www.amazon.com/gp/product/B00FORK3SI/ref=oh_details_o00_s00_i00?ie=UTF8&psc=1
You can't blame Sprint for not knowing about a device that won't be available until the 8th for activation early now can you. Those that got it early and activated it early should feel that it is a privilege for this to happen. In your case you could have gotten it activated had you thought outside the box. There are tons of Threads about how to activate these all over the internet!
TheFluffyOne said:
Sounds unfortunate, but hardly the "worst customer experience ever". I didn't see a single mention of soapy frogs...
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Nor a bottomless diving suit
QWIKSTRIKE said:
You "MUST" research everything you buy or this is what will happen. I ordered my 32g yester after only researching to find out that it will work on Sprint. It took a few hours of search, but in that time I ordered the Simm that I researched that it needed from Sprint via international chat for free. It was back ordered and my phone won't ship until Nov 22 anyway so hopefully it will be ready by then. I also ordered this case which should be here before the phone.
http://www.amazon.com/gp/product/B00FORK3SI/ref=oh_details_o00_s00_i00?ie=UTF8&psc=1
You can't blame Sprint for not knowing about a device that won't be available until the 8th for activation early now can you. Those that got it early and activated it early should feel that it is a privilege for this to happen. In your case you could have gotten it activated had you thought outside the box. There are tons of Threads about how to activate these all over the internet!
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I can blame them when very few stores actually have Sim cards in stock. If you go to any ATT and Tmobile store I guarantee they have Sim's in stock. It's not like this is the only phone Sprint accepts on there network that has a sim.
I just picked up this phone cause it was finally able to work on Verizon but I can't get any mobile data. I can get on the internet just not make or receive calls and texts. Total Wireless uses Verizon's network so I can't figure out why I am having trouble. I bought a new sim,tried 4 different apn combinations, talked with TW customer service for over 45 minutes and can't find a reason why I can't get calls. Anyone else out there with this phone in a similar situation and if you got it fixed how'd you go about it? Thank you all for your time and hope someone can chime in on the problem.
You need your sim configured with "CDMA-Less" profile. The TW reps are not the brightest, but if you do a search for CDMA-less profile you'll see even verizon reps don't know about this.. I hope you get this sorted. I have TW and vzw with gudp account. let me know if you get this fixed. I want the 128GB model.
https://www.reddit.com/r/verizon/comments/9rlzqy/verizon_is_officially_supporting_razor_phone_2/
LBJM said:
You need your sim configured with "CDMA-Less" profile. The TW reps are not the brightest, but if you do a search for CDMA-less profile you'll see even verizon reps don't know about this.. I hope you get this sorted. I have TW and vzw with gudp account. let me know if you get this fixed. I want the 128GB model.
https://www.reddit.com/r/verizon/comments/9rlzqy/verizon_is_officially_supporting_razor_phone_2/
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Thank you for the reply. Ispoke with TW tech service yetserday morning and told them that is what the Razer customer support said about the cdma less side of the service. They told me to leave the Sim in the phone for 24 hours to configure but it is way past the 24 hour mark and still can't make or receive calls and texts. I have a number the TW tech gave me that's a direct line to him so I'm going to have to call. 800.00 for a phone I can only use for internet is way too high
LBJM said:
You need your sim configured with "CDMA-Less" profile. The TW reps are not the brightest, but if you do a search for CDMA-less profile you'll see even verizon reps don't know about this.. I hope you get this sorted. I have TW and vzw with gudp account. let me know if you get this fixed. I want the 128GB model.
https://www.reddit.com/r/verizon/comments/9rlzqy/verizon_is_officially_supporting_razor_phone_2/
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Might as well give up on it. Bee on the phone with TW tech manager and with Verizon level 3 tech support.Verizon can't change mine because my account is with TW. TWcan't change it cause the change has to be made on Verizon's side. So basically any mvno of Verizon will not work. Was told Verizon prepay will but I get 6gb of data for 35 a month.Dont see me paying more for less data just to keep a phone
kinglove1211 said:
Might as well give up on it. Bee on the phone with TW tech manager and with Verizon level 3 tech support.Verizon can't change mine because my account is with TW. TWcan't change it cause the change has to be made on Verizon's side. So basically any mvno of Verizon will not work. Was told Verizon prepay will but I get 6gb of data for 35 a month.Dont see me paying more for less data just to keep a phone
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Have you thought about contacting razor? And going about getting a FULL refund. Every other phone with verizon support works on total wireless. I'm mad and i don't even have the phone...
They didn't get the phone verizon certified till a few days ago:
https://www.reddit.com/r/razerphone/comments/9qs0ww/verizon_megathread/
Also you might want to post over at https://www.reddit.com/r/razerphone/
To let razor and other people know it won't work with total wireless... I still want the 128GB model... What is worse is my local best buy has the 64GB model for $645.
LBJM said:
Have you thought about contacting razor? And going about getting a FULL refund. Every other phone with verizon support works on total wireless. I'm mad and i don't even have the phone...
They didn't get the phone verizon certified till a few days ago:
https://www.reddit.com/r/razerphone/comments/9qs0ww/verizon_megathread/
Also you might want to post over at https://www.reddit.com/r/razerphone/
To let razor and other people know it won't work with total wireless... I still want the 128GB model... What is worse is my local best buy has the 64GB model for $645.
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I can get a refund and probably will. I have contacted Razer support and they said the first batch of phones that shipped on the 10th wouldn't even work for Verizon. A bunch of hoops had to be jumped through just to get a text message and even then it was spotty. If a person is on a Verizon mvno and wants to get the phone my advice would be to wait till the newness wears off a little and see if the bugs get ironed out. 645 is cheaper than what I paid. The BB where I live is 779$ over 850.$ after tax for the 64gb model
kinglove1211 said:
I can get a refund and probably will. I have contacted Razer support and they said the first batch of phones that shipped on the 10th wouldn't even work for Verizon. A bunch of hoops had to be jumped through just to get a text message and even then it was spotty. If a person is on a Verizon mvno and wants to get the phone my advice would be to wait till the newness wears off a little and see if the bugs get ironed out. 645 is cheaper than what I paid. The BB where I live is 779$ over 850.$ after tax for the 64gb model
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Thanks for making this thread though. Get that refund and get the phone again down the road. The Oneplus 6 will get CDMA-less verizon support and I hope that works on total wireless. I've had zero problems with it and all my verizon phones work in it. If the LG V40 was notch-less like this phone I'd get that. The pixel phones are a no go because the lack of sdcard support, I like to carry my music with me.
BUGS
That's part of the reason I'm waiting on the 128GB model, it only exists on razor's website and clearly there's a showstopping bug.... None of reviewers even talk about it either.
One this review they make a stupid comment about wanting less ram and 128GB the date on it is 10/10/18
https://www.anandtech.com/show/1342...ds-on-now-with-wireless-charging-ip67-and-rgb
I perhaps think that going for a 6GB DRAM / 128 GB storage might be more welcome than the 8GB/64GB configuration however - I wonder exactly what users would need to do in order to hit 8GB of DRAM on a phone.
I've noticed a number of journalists already comment on the price. The last generation was $699, so this one being $799, with the feature changes is perhaps to be expected in a world where $999+ for a flagship device seems to be increasingly the norm.
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Anyways let me know your end result with all this I appreciate it.
Ok update time. By sticking an old T-Mobile SIM in the phone and going in apn menu,if u put Tw apn in then pull out old SIM and put in Tw sim and make sure it's on global with advance lte calling checked I can make and receive calls,and send texts and pics but can't receive texts or pics. Don't know why that is but still working on it.
In 7.0 and above Google has locked apn settings on cdma phones so u have to use a gsm sim to access the app list.It doesn't have to be an active sim,just one that's gsm. Hope this helps anyone that wants this phone or has it and has the same issue as me.
kinglove1211 said:
Ok update time. By sticking an old T-Mobile SIM in the phone and going in apn menu,if u put Tw apn in then pull out old SIM and put in Tw sim and make sure it's on global with advance lte calling checked I can make and receive calls,and send texts and pics but can't receive texts or pics. Don't know why that is but still working on it.
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The texts are being sent to your phone via cdma which the phone does not have the radio for hence the need for cdma-less profile on sim card. How's data for you?
Data is fine. It was before.just before there was no cellular network connection.
kinglove1211 said:
Data is fine. It was before.just before there was no cellular network connection.
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Nobody wants this phone to work on total wireless more than me.. Thank you for the continued updates..
I do have a few questions:
When did you get the phone? The exact date.. Did you have to update the phone or check for updates?
If you read this thread this guy talks about the issue even after Verizon certification on the 25th
https://www.reddit.com/r/razerphone/comments/9qs0ww/verizon_megathread/
volkoff15 said:
5 days ago
Just an FYI to anyone still waiting on their device:
I received my phone today and had no trouble using my existing SIM card. Had no issues getting the LTE network, sending/receiving calls, and sending texts. I did still have the issue of not receiving texts. I jumped on a Verizon support chat, mentioned the CDMA-less fix, and it was applied to my profile. Once that happened, texts started flowing in.
Just wanted to let folks know that this had to be done even after the Verizon certification on the 25th.
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I got the phone on Monday and as soon as I turned it on it updated.No asking if I wanted to just went straight to it. It is fine if you are on Version you can ask for the cdma-less profile but The TW tech manager said she didn't know what that meant and the Verizon tech o spoke to said since I was on a mvno of Verizon that he couldn't do anything for me.I asked if he would explain to the TW person but apparently that was too much to ask for.
kinglove1211 said:
I got the phone on Monday and as soon as I turned it on it updated.No asking if I wanted to just went straight to it. It is fine if you are on Version you can ask for the cdma-less profile but The TW tech manager said she didn't know what that meant and the Verizon tech o spoke to said since I was on a mvno of Verizon that he couldn't do anything for me.I asked if he would explain to the TW person but apparently that was too much to ask for.
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Could the verizon rep still see your account even though is it with total wireless? The TW reps are useless in most cases. and I wouldn't trust them to screw in a light blub. The oneplus 6T will be like the razor phone 2 and require a CDMA-less profile, so TW will have to do something about this down the road. You could port your number to tracfone and probably have everything working., the company that owns tracfone own TW. I've been reading about people porting their number to google voice and forwarding call to whatever provider they are using.
Just a question: Did you add the IMEI number from the razor phone to your totalwireless account either via the web page or phone rep? There has to be a way for total wireless to setup a CDMA-less profile on your phone.
I asked if they could but the tech manager acted like she didn't know what I was talking about. Like if I had asked her if elephants fly. I know it can be done, it's just a matter of finding someone at TW that can and will do it
Well I been on another go around with TW tech support about getting a cdma-less profile and once again get told they have no idea what it is and when I said to consult with Verizon support to find out how to enable it on my account I was told that they could not do that. So I will be switching to H20 or Cricket and taking the phone back and order a OP6T. maybe after a month or 2 I'll go pick one up again.
kinglove1211 said:
Well I been on another go around with TW tech support about getting a cdma-less profile and once again get told they have no idea what it is and when I said to consult with Verizon support to find out how to enable it on my account I was told that they could not do that. So I will be switching to H20 or Cricket and taking the phone back and order a OP6T. maybe after a month or 2 I'll go pick one up again.
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That's interesting...
I just won a op6 off ebay but I found this out about the CDMA-LESS profile
Rddt poster said:
WeBuild
12 points ยท
9 hours ago
I got this from the OPO forums, and didn't note the credit to who posted but here's this:
The CDMA-less feature is an available feature, meaning, unless the tech support person sees it as available for the system, he cannot add it. This is why some people get this feature added quickly by tech support and some people cannot. If tech support cannot add the CDMA-less feature, you need to tell them to look up on the network and billing system what the phone is showing up as. In 99% of cases once the IMEI is received, the network updates properly and the phone is registered as a OnePlus 6T but in the billing system it shows up unspecified/unrecognized. In this situation the tech cannot add the CDMA-less feature because he/she cannot see it as available. To verify this, if you login to your Verizon account your phone will not show as a ONEPLUS 6T. This means that there is a discrepancy and when the clueless tech is trying add this CDMA-less feature he/she doesn't see it.
The solution is to ask the Tech person to SYNC the network and billing so that the billing side can also see the phone as a OnePlus 6T. When this is done, and his side is refreshed, the CDMA-LESS feature becomes available. Once it is available, he/she can activate it.
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Quoted above was taken from this thread:
https://www.reddit.com/r/oneplus/comments/9upk4v/6t_verizon_sms_experience/
DortchRules said:
thanks to you,I know what is the problem
thanks a lot
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Are you saying at almost two years after the fact total wireless still can't get it working?
You're Welcome by the way.
ok please dont give me any **** cuz ive been a apple dude since the beginning of time and now ive made the leap to android. that being said ive had the worst time so far between familiarizing myself with it and navigating any of it. the worst worst part......i did computer stuff for the military and i cant even figure out why my phone opens straight to contacts every time instead of the dialer......
alright the real problem.....i have boost mobile. its a sprint sim. i had a stylo 4 that just detroyed my life. i drive for uber and lyft and the amount of time that it took to change between the apps and for gps to catch up ive lost so much money. it was 8 days later after i switched companies that i was fed up well that 8th day meant no changing outta that phone and nothing they would do to help me. fast forward ive spent my entire 1st month in store and online troubleshooting and being told my phone sucked basically. now today.......the instore reps said you need to just get an unlocked phone and i was like well a note 9 looks aweome and they are all heck yea thats perfect on the network.........well it wont activate and the customer service said its not on the list......a quick google search reveals this phone is in fact not on the list currently but was and is used on the network by many.......i have the interational version SM-N960F/DS AND its brand new i just got it i need help i just honestly dont know what to do.
ComicDude said:
ok please dont give me any **** cuz ive been a apple dude since the beginning of time and now ive made the leap to android. that being said ive had the worst time so far between familiarizing myself with it and navigating any of it. the worst worst part......i did computer stuff for the military and i cant even figure out why my phone opens straight to contacts every time instead of the dialer......
alright the real problem.....i have boost mobile. its a sprint sim. i had a stylo 4 that just detroyed my life. i drive for uber and lyft and the amount of time that it took to change between the apps and for gps to catch up ive lost so much money. it was 8 days later after i switched companies that i was fed up well that 8th day meant no changing outta that phone and nothing they would do to help me. fast forward ive spent my entire 1st month in store and online troubleshooting and being told my phone sucked basically. now today.......the instore reps said you need to just get an unlocked phone and i was like well a note 9 looks aweome and they are all heck yea thats perfect on the network.........well it wont activate and the customer service said its not on the list......a quick google search reveals this phone is in fact not on the list currently but was and is used on the network by many.......i have the interational version SM-N960F/DS AND its brand new i just got it i need help i just honestly dont know what to do.
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well the 1 st part of ure message is just inexperience. just use and learn as you go. i mean no one can teach you what you will understand on your own just by trial and error. of course you can always search and read the internets..
the 2nd par is also inexperience. just check what the carrier's mobile technology is using (is it GSM or CDMA? very easy to search for) and AFTER you should have bought a device compatible. now in order to identify for sure why the device dosent work on X carrier. you need to tell us what acctualy that X carrier is. also what is your defenition of not working? do you get a particular message when you insert the sim of that X carrier? or is there just no signal?
anyways once we know what carrier it is and the particulars of the issue, you might end up simply switching to an other carrier that supports GSM( because i suspect that is the issue at hand, your carrier might be CDMA but your device requires a GSM carrier).
I'm going to assume you're from the US. I checked the Sprint LTE bands which are, 25, 26 and 41. The SM-N960F (International phone) supports 25 and 26 link and the SM-N960U (US phone) supports 25, 26 and 41 link. So the fact you're missing band 41 is probably going to be your issue.