The worst customer experience ever. - Nexus 5 General

Sorry to whine, but I had to share how bad of an experience I have had with this phone on Sprint and was curious what advice you could all offer. Basically I bought the black 16gb version on google play. I was told by Google via telephone that day when I get the phone to just call in or bring it to sprint to activate it. Well after an hour on the phone they don't know what to do and tell me to wait until November 8th. This is silly as others have had it working.
after getting disconnected about 3 times with sprint trying to activate the phone, I later learn that I need a sim card, which is disclosed no where. I was never told about this and had to research it ON MY OWN to even learn about this. I hear that it's also difficult to get one and that you may get push back on it.
Then I learned my speaker was dead on arrival, so now I am waiting for a replacement phone of which they can't promise me free two day shipping which I paid for in the first place, only to receive a defective phone. What the hell? Oh and I had to call back because I never got my confirmation and make a whole new claim. Now my order is stuck as a pending status and who knows how long it will take to ship.
I have to ask, how in gods name can sprint say they support a phone but have no information or literature out there to support the phone? WHAT WERE THEY THINKING?!.
I worry I bought a 400 paper weight that I'll never get working.

So I don't get it, are you upset that your RMA is taking ages due to a defective speaker or because sprint couldn't activate it on time?
What if they had activated it, the speaker would have been defective anyway, right?
Sent from my Nexus 5 using xda app-developers app

PaulB007 said:
I was never told about this and had to research it ON MY OWN to even learn about this.
Click to expand...
Click to collapse
It always fascinates me that consumers in this country (and others I'm sure) have reached a point where they expect everything to be spoonfed to them and that they should have no responsibility in actually researching or learning about something they're about to spend $400 on. Do we as a society just have too much disposable income? I acknowledge that $400 isn't what it used to be but still, if you're concerned that you might be unhappy with your purchase, how much of the onus is on you for not knowing what it was you were buying in the first place?

MaxCarnage said:
Do we as a society just have too much disposable income?
Click to expand...
Click to collapse
if you have alot of disposable income, i have setup the Zepius is poor fund, which is always accepting donations.
back on topic, its sprint dude... they've always sucked.

jodvova said:
So I don't get it, are you upset that your RMA is taking ages due to a defective speaker or because sprint couldn't activate it on time?
What if they had activated it, the speaker would have been defective anyway, right?
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
It sounds to me like it's a combination of both and he is just really frustrated at this point. I understand completely as just have to talk with Sprint CS is infuriating enough.

Instead wasting time on the phone with incompetent CSR's, why don't you just bring the phone to your local sprint store grab a sim and be done with it?

ummm you didnt know that you needed a sim for the phone?? really??

How could you not know you needed a SIM card? These things don't magically connect to every network on the planet.

Every phone needs a SIM card to make calls, use 3G/4G, send texts etc. mate - you've been living in the dark ages or something?

Sprint and Verizon back in the day did not need the Sim card.
Sent from my AOSP on Flo using XDA Premium 4 mobile app

Didnt know the phone needs a sim card.. must have been a apple user.

Sounds unfortunate, but hardly the "worst customer experience ever". I didn't see a single mention of soapy frogs...

supercakefish said:
Every phone needs a SIM card to make calls, use 3G/4G, send texts etc. mate - you've been living in the dark ages or something?
Click to expand...
Click to collapse
i thought verizon didn't use sim cards

I never understand why some people don't just go into the store. Unless they are rural and they can't get there. Thebsims are in the store and can be activated on the spot. Sucks about you r phone but do some research next time.
Sent from my HTC One using xda app-developers app

Enddo said:
i thought verizon didn't use sim cards
Click to expand...
Click to collapse
Right and wrong. Carriers that use CDMA for 3G such as Verizon and Sprint don't need SIM cards to activate devices on their CDMA network. If you want to use LTE on those networks however, a SIM card is required. This is because LTE is technically a GSM technology. Not that his post is any less incorrect, I'm just posting to inform.

LTE - SIM
3G & WIMAX - No SIM
My SIM is being delivered tomorrow along with my 32GB Nexus 5.
Looking forward to the headaches getting it activated.

You shouldn't be upset the RMA. Trust me, it will come very quickly and you won't pay for shipping on it. I did it with the Nexus 4 on Wednesday, it was in my hand on Friday.
Sent from my Nexus 5 using xda app-developers app

hammester said:
It sounds to me like it's a combination of both and he is just really frustrated at this point. I understand completely as just have to talk with Sprint CS is infuriating enough.
Click to expand...
Click to collapse
You "MUST" research everything you buy or this is what will happen. I ordered my 32g yester after only researching to find out that it will work on Sprint. It took a few hours of search, but in that time I ordered the Simm that I researched that it needed from Sprint via international chat for free. It was back ordered and my phone won't ship until Nov 22 anyway so hopefully it will be ready by then. I also ordered this case which should be here before the phone.
http://www.amazon.com/gp/product/B00FORK3SI/ref=oh_details_o00_s00_i00?ie=UTF8&psc=1
You can't blame Sprint for not knowing about a device that won't be available until the 8th for activation early now can you. Those that got it early and activated it early should feel that it is a privilege for this to happen. In your case you could have gotten it activated had you thought outside the box. There are tons of Threads about how to activate these all over the internet!

TheFluffyOne said:
Sounds unfortunate, but hardly the "worst customer experience ever". I didn't see a single mention of soapy frogs...
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Click to collapse
Nor a bottomless diving suit

QWIKSTRIKE said:
You "MUST" research everything you buy or this is what will happen. I ordered my 32g yester after only researching to find out that it will work on Sprint. It took a few hours of search, but in that time I ordered the Simm that I researched that it needed from Sprint via international chat for free. It was back ordered and my phone won't ship until Nov 22 anyway so hopefully it will be ready by then. I also ordered this case which should be here before the phone.
http://www.amazon.com/gp/product/B00FORK3SI/ref=oh_details_o00_s00_i00?ie=UTF8&psc=1
You can't blame Sprint for not knowing about a device that won't be available until the 8th for activation early now can you. Those that got it early and activated it early should feel that it is a privilege for this to happen. In your case you could have gotten it activated had you thought outside the box. There are tons of Threads about how to activate these all over the internet!
Click to expand...
Click to collapse
I can blame them when very few stores actually have Sim cards in stock. If you go to any ATT and Tmobile store I guarantee they have Sim's in stock. It's not like this is the only phone Sprint accepts on there network that has a sim.

Related

[Q] Developer Edition - LTE Issues

So, I recently got the Moto X Dev Edition and went to the at&t store to get myself a nano sim card as the phone did not come with one. Previously I was on the HTC One Developer edition.
Anyways...last weekend, I started getting text messages from at&t saying, I have an LTE device and should call at&t to get myself an LTE Data Plan. I was like...wth..., so I called and they said that I was on the 3gb - $30/month 4g plan and they had the same plan, for the same price but it was called an LTE plan, just terminology I guess, so they activated that but I am still getting 4g speeds meaning about 5mb download. I am in Cleveland, Ohio area and had never experienced anything like this.
Is there any setting on the phone that I am not aware of causing this? I can't find any setting or option to fix this issue.
I'd appreciate any help...
Thanks
Anyone???
Sent from my XT1053 using XDA Premium 4 mobile app
Hell I can't even get T-Mobile Web to recognize my device, guess you well have to deal with your carrier on that
Also have the dev edition but never tried to check my speeds, will try and let you know.
Sent from my Nexus 7 using Tapatalk 4
I had the same issue in the at&t store when I first took the phone in to get my nano Sim card. The manager was like, system doesn't recognize your device, there is nothing we can do. I was like, are you freaking kidding me? Then they sorted it out but it was a big hassle. What happened to the good old days, you buy an email unlocked device, pop your Sim card in and good to go...
Sent from my XT1053 using XDA Premium 4 mobile app
So yeah these lte speeds are sad.
Gsm dev edition
Sent from my XT1053 using Tapatalk
RorixRebel said:
So yeah these lte speeds are sad.
Gsm dev edition
Sent from my XT1053 using Tapatalk
Click to expand...
Click to collapse
Yep, I get the same speeds. Well...Nexus 5 is around the corner
Dodolom said:
I had the same issue in the at&t store when I first took the phone in to get my nano Sim card. The manager was like, system doesn't recognize your device, there is nothing we can do. I was like, are you freaking kidding me? Then they sorted it out but it was a big hassle. What happened to the good old days, you buy an email unlocked device, pop your Sim card in and good to go...
Sent from my XT1053 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Same problem with me except by the time someone in customer support finally figured out what was going on they had already wasted three hours and a week of my phone not working properly. I'm still not sure my account is properly fixed and won't really know for a few more days when I can see the bill.
Bottom line people, do not give them a new IMEI number. They need to keep the old number otherwise their system will kick you off LTE and it will be a ***** to sort things out.
lensgrabber said:
Same problem with me except by the time someone in customer support finally figured out what was going on they had already wasted three hours and a week of my phone not working properly. I'm still not sure my account is properly fixed and won't really know for a few more days when I can see the bill.
Bottom line people, do not give them a new IMEI number. They need to keep the old number otherwise their system will kick you off LTE and it will be a ***** to sort things out.
Click to expand...
Click to collapse
So, are you back on LTE with your Developer Edition? If so, how did they figure it out? I had to give my IMEI number to them because they were issuing me a new NANO Sim card, so they needed all that info.
Dodolom said:
So, are you back on LTE with your Developer Edition? If so, how did they figure it out? I had to give my IMEI number to them because they were issuing me a new NANO Sim card, so they needed all that info.
Click to expand...
Click to collapse
Yes, back on LTE after a insane amount of time on the phone talking to people that act like they have a clue but in the end just messed things up even more. To answer your questions, because the dev edition isn't a "AT&T" phone, their system doesn't know what to do with your phone.
You can either give them a IMEI of a LTE compatible phone that is in their system (aka a AT&T branded phone) or they will try to switch you to some non-LTE plan (without your knowledge). If you have your older IMEI number then give that to them instead.
Here is what they did with me. Feel my pain. This was a couple of weeks ago. I went into a AT&T store and got a nano-sim card. They handed me one without problems. Mistake one. I should have just waited and had the store do the entire process but I had done the similar thing
with T-mobile the day before (regular sim to micro sim) and it was painless so I figured AT&T surely would go smoothly.
I got the Dev Edition on Monday. I called AT&T and gave rep my new IMEI and ICCD sim card serial. Everything was switched over and appeared to work. On Wed I got a e-mail and text saying the same thing in the OP. Okay that's odd cause I am on a LTE unlimited grandfathered.
I called and got a great rep (so I thought). She said that my plan was set to non-LTE unlimited and was changed on the 8th. I explained everything and she supposedly switched it back. Okay… I got off the phone and was heading home for lunch. I rebooted the phone so it could
re-register on the network. NO DATA! I called back when I got home (on lunch break) and was on the phone for the next hour and a half with the third rep. The lady I was speaking with earlier apparently deleted my data plan and did not save the changes when she said I was back
to my old LTE plan. At this point I am pissed. My grandfathered unlimited data was gone. He also couldn't add the grandfathered plan back in because it was a legacy plan. He would have to add me to a current plan and open a trouble ticket to get me back on what I was supposed to have.
He tried to add me back in but the IMEI that they had in the system for me wasn't allowing him to add me to a LTE plan. I dug around (thank goodness for Exchange) and found my old SGS3 IMEI and gave that to him. That worked, BUT, it required a voice plan change also. Okay.. two trouble tickets to open.
He put me on 550 rollover and 3gb data. I think the price increased from my regular $63 a month to $90 a month after those changes. Oh.. my 3700 rollover minutes vanished also. Okay, so I was back on data but was temporarily on plans that increased my bill by $30 a month. Not happy and at this point have zero faith in AT&T to fix their mistakes. He gave me $50 credit for my time. Probably within two hours I got a e-mail saying that the data plan was adjusted so I was back on unlimited web. It took me another week to get back to my regular 450 rollover plan and another
few days to get my existing rollover minutes back to what they were. It took four more calls to get this all sorted out. Well, so I thought. I should have over 3500 rollover minutes on my account. I have 28 days left in my cycle and right now it's showing 900 minutes left. SO… looks like I will be making yet another call to AT&T customer support to see what the hell happened to my rollover minutes. As you can see this has been more of a pain then it was worth. I should have just cut the sim card myself and never, never, gotten AT&T involved in the first place. This is incompetence at a very high level. It's almost as bad as my experience trying to get a $30 T-mobile plan working again.
---------- Post added at 09:07 AM ---------- Previous post was at 08:45 AM ----------
and after spending more time on the phone with AT&T, they deleted my previous rollover minutes (again) and had to add them back. I'm sure this will be a regular dance at the start of every cycle now. so unhappy.
Well, took your advice and called AT&T, gave them the IMEI number of my first Moto X and now it's all back to normal, I got my LTE back.
Sent from my XT1053 using XDA Premium 4 mobile app
So if i want awesome speeds i need to provide my imei. That's dumb, damn carriers.
Sent from my XT1053 using Tapatalk

There is a slight difference between Carrier and GPlay Nexus 5

First lets start by saying THERE are NO HARDWARE DIFFERENCE'S Just the matter of your carrier accepting the device
*Disclaimer : This information may change in the future and I'm not aware of any other CDMA carrier that does this in the UNITED States besides Sprint (If you do post and let us know). Most of the world is on GSM anyway right so this doesn't even matter to you
The Google Play Version allows you to go to Sprint and T-mobile
The T-Mobile Version or Carrier version will only work on other GSM Carriers while the Google play version allows you to go CDMA and GSM
Both of the Carrier and Google versions sold have the same internals and same everything else its just the matter of your carrier accepting it
If you're going to be using it for GSM only the carrier version is fine, however if you would like to use Sprint one day you would need the Google Play one or buy one from Sprint Themselves
Overall From Carrier and or Google Play Hardware/Software is the same its just the matter of your carrier accepting it :good:
Another Difference is that Carrier purchased Nexus 5 GOOGLE WILL NOT RMA only LG can with their Limited 1 year warranty
THE RMA Process is Only available from Google If the device was purchased from them
So for best warranty service try to purchase from Google Play
So Mark...? How do I know this is true and not one of your BUll***** threads again?
Simple Try going to ting and or any BYOD Sprint MVNO or Sprint themselves in order for them to activate it the ESN/IEMI must be in their system the google play ordered device will show however the Carrier purchased one Example T-Mobile wont show
It may sound stupid as all Nexus 5's should be unlocked and can be used anywhere. As it should be but it isn't
This is an Error on Sprint's End. This was similar to the iPhone 4s being GSM unlocked however carriers such as Sprint/Verizon Locked it
I'm not quite sure what this thread is about.
CDMA carriers have to have your ESN in their database for the phone to work on their network. They have all the Google play ESN's and all their own carrier ESN but they don't have other carriers' ESN so you have to ask them to add it. Is that what this is about?
Sent from my Nexus 5 using Tapatalk
rootSU said:
I'm not quite sure what this thread is about.
CDMA carriers have to have your ESN in their database for the phone to work on their network. They have all the Google play ESN's and all their own carrier ESN but they don't have other carriers' ESN so you have to ask them to add it. Is that what this is about?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yep, you can go Sprint to T-Mobile but you cant go to T-Mobile to Sprint
markdapimp said:
Yep, you can go Sprint to T-Mobile but you cant go to T-Mobile to Sprint
Click to expand...
Click to collapse
Do they refuse to add the ESN when you call them up?
rootSU said:
I'm not quite sure what this thread is about.
CDMA carriers have to have your ESN in their database for the phone to work on their network. They have all the Google play ESN's and all their own carrier ESN but they don't have other carriers' ESN so you have to ask them to add it. Is that what this is about?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I am confused as well.
Sprint seems pretty horrific with dealing in ESN's anyways. 6 support calls and a friend of mine could still not activate my old e4gt. They knew it wasn't blacklisted for stolen or funds due. They knew the exact date the phone was last activated but it wasn't until I told him to tell them the old number that they are like oh that hasn't been released from the line (which no longer exists). You would think you would get a clear and concise message trying to activate a device that is attached to another account not cryptic errors people are asking if they have ever seen before. One support staff actually asked him "are you sure its a sprint phone".
We already know AT&T doesn't exactly deal as well with the N5 as we would like to.
RainMotorsports said:
We already know AT&T doesn't exactly deal as well with the N5 as we would like to.
Click to expand...
Click to collapse
Really?
I bought the play store edition, popped in my sim card and that was it...
Sent from my Nexus 5
Pirateghost said:
Really?
I bought the play store edition, popped in my sim card and that was it...
Sent from my Nexus 5
Click to expand...
Click to collapse
Thats the best way to do it too. You already had service right? Possibly previously owned an LTE device? But its been encountered many a time they won't provision the account with LTE if the device ESN isn't in the system. But if you have an AT&T device available to activate on its no big deal. Already have service even better. Not an issue for say ST Byod or something.
mistahseller said:
I am confused as well.
Click to expand...
Click to collapse
Here is what I understand
Google version=bought from google play
T-Mobile version=bought from tmobile
Hardware wise, they are exactly the same.
However, sprint only has the ESN of the Google version (and their sprint version)
When op tries to activate the tmobile version on sprint, sprint (or ting) was unable to verify the ESN and refused.
Gsm providers are fine because you just pop the Sim in and it'll work (baring other stuff like imei blocking or att not allowing your Sim card to access LTE but allow 3g)
paperWastage said:
Here is what I understand
Google version=bought from google play
T-Mobile version=bought from tmobile
Hardware wise, they are exactly the same.
However, sprint only has the ESN of the Google version (and their sprint version)
When op tries to activate the tmobile version on sprint, sprint (or ting) was unable to verify the ESN and refused.
Gsm providers are fine because you just pop the Sim in and it'll work (baring other stuff like imei blocking or att not allowing your Sim card to access LTE but allow 3g)
Click to expand...
Click to collapse
But couldn't you just obtain that, give to sprint, they enter it, and then call it did?
mistahseller said:
But couldn't you just obtain that, give to sprint, they enter it, and then call it did?
Click to expand...
Click to collapse
But what if Sprint's policy is only to allow a whitelisted phone on the network?
Otherwise, you could call them up with a Verizon ESN and get to use a Verizon phone on sprint?
//why I'll never touch CDMA even with a 20 foot pole
paperWastage said:
But what if Sprint's policy is only to allow a whitelisted phone on the network?
Click to expand...
Click to collapse
this is both vzw's and sprint's policy.
Zepius said:
this is both vzw's and sprint's policy.
Click to expand...
Click to collapse
True, but sprint could be doing things differently with the nexus 5
I don't know, but from ops perspective, looks like this is happening.
Imeis (and probably ESN) have a specific structure. (Go Wikipedia imei. On mobile, can't link easily)
If google/sprint version have the same starting digits and are white listed, and T-Mobile has different digits, then yeah
mistahseller said:
But couldn't you just obtain that, give to sprint, they enter it, and then call it did?
Click to expand...
Click to collapse
I have seen posts that suggest this can be done
Most recently:
http://forum.xda-developers.com/showthread.php?t=2672066
Sent from my Nexus 5 using Tapatalk
RainMotorsports said:
Thats the best way to do it too. You already had service right? Possibly previously owned an LTE device? But its been encountered many a time they won't provision the account with LTE if the device ESN isn't in the system. But if you have an AT&T device available to activate on its no big deal. Already have service even better. Not an issue for say ST Byod or something.
Click to expand...
Click to collapse
AT&T don't care what device you use. Call them and tell them you want to pay them money for LTE, give them the imei (they don't use esn) and they provision a sim card.
Sent from my Nexus 5
All you have to do is call sprint and give them the esn and it will work on sprint.
Sent from my Nexus 5 using Tapatalk
I ordered my N5 on 1st available day. Then went to local ATT store and set up my ATT Go account and SIM, without the phone, for free. When phone arrived, I just bought ATT Go pin from callingmart, pop in SIM and voilà, LTE.
Sent from my Nexus 5 using xda app-developers app
Pirateghost said:
AT&T don't care what device you use. Call them and tell them you want to pay them money for LTE, give them the imei (they don't use esn) and they provision a sim card.
Sent from my Nexus 5
Click to expand...
Click to collapse
Company policies often have little to do with the current behaviour of high level software that abstracts the process from low level tech support. I don't think it was even an issue until very recently as most international unlocked devices were not compatible with their LTE nor do travelers take contracts. There are a couple of tricks experienced support know and even better if you get a higher level support tech answering your call rather than having to elevate. Sometimes its an easy day some days its hard.
There are words to use with support that can help facilitate a solution but money is not one of them. Its their job to help you no matter a current customer or new and no matter how much or little your spending. Talking about money only produces eye rolling and it falls under the same care level as calling your credit card company and telling the random poor soul your cutting up the card. They don't care, though a bean counter somewhere will tell anyone who asks they do or they should. In reality a rep who only gets motivated by threats or talking about money is a prime candidate for retraining or dismissal.
If they haven't already adjusted for this they need to. With the amount of cross carrier compatible unlocked lte devices on the market they will have more customers on them than ever before. Any extra calls to get LTE provisioned is wasted money for them.
Sent from my Nexus 5 using Tapatalk
RainMotorsports said:
Company policies often have little to do with the current behaviour of high level software that abstracts the process from low level tech support. I don't think it was even an issue until very recently as most international unlocked devices were not compatible with their LTE nor do travelers take contracts. There are a couple of tricks experienced support know and even better if you get a higher level support tech answering your call rather than having to elevate. Sometimes its an easy day some days its hard.
There are words to use with support that can help facilitate a solution but money is not one of them. Its their job to help you no matter a current customer or new and no matter how much or little your spending. Talking about money only produces eye rolling and it falls under the same care level as calling your credit card company and telling the random poor soul your cutting up the card. They don't care, though a bean counter somewhere will tell anyone who asks they do or they should. In reality a rep who only gets motivated by threats or talking about money is a prime candidate for retraining or dismissal.
If they haven't already adjusted for this they need to. With the amount of cross carrier compatible unlocked lte devices on the market they will have more customers on them than ever before. Any extra calls to get LTE provisioned is wasted money for them.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Telling them you wanted to pay them money is a figure of speech, like 'hello, I would like phone service' I didn't mean literally call them and say "I want to pay you money for LTE"
Dude, chill out a little. I have been dealing with cell phone companies as an enterprise account for many years.
Sent from my Nexus 5
Pirateghost said:
Telling them you wanted to pay them money is a figure of speech, like 'hello, I would like phone service' I didn't mean literally call them and say "I want to pay you money for LTE"
Dude, chill out a little. I have been dealing with cell phone companies as an enterprise account for many years.
Sent from my Nexus 5
Click to expand...
Click to collapse
Right but you might be surprised how many customers are serious and speak like that as if the service rep is part of this corporate entity. I guess you can tell a battered customer service veteran. I once had a guy tell me he was going to file a complaint on me for basically enforcing a policy that had been changed...
I'm a bit bummed actually. As much as I loved getting off sprint I was excited about the device support. So I'd hate to have any issues going back. However if I ever went AT&T it would probably be an mvno.
Sent from my Nexus 5 using Tapatalk

Thoughts on Download Booster Being Disabled?

Today I posted this on G+:
https://plus.google.com/104522596589171041648/posts/JfBDxdTAjSR
I'd be willing to place down a wager that the +Verizon Wireless and +AT&T variants of the Galaxy S5 will have the download booster feature disabled.
I can't imagine those companies taking very kindly to the idea of using WiFi and LTE simultaneously, just due to the fear of pissed off customers going over their data plans because they had no idea what they were doing. Plus it has the real potential to create even more usage on their networks, which most bigger carriers don't seem to like.
Considering how providers like to push people to use WiFi whenever possible (doesn't ever carrier have a WiFi finder app these days?), yeah, I don't see the big boys taking too kindly to the download booster. I guess we'll find out in a little under 2 weeks.
If my hunch is correct, I'd highly suggest that anyone owning affected variants scream and complain to anyone who will listen. This will hopefully lead to the guilty carriers releasing statements saying "The exclusion of the download booster functionality was an oversight and not intentional. We will fix this issue in a future software update."
Any thoughts?
It better not be. But yes, I can see them doing that. I say, it's my data, let me use it anyway I want to.
---------- Post added at 01:35 PM ---------- Previous post was at 01:06 PM ----------
Well AT&T's sure doesn't mention download booster anywhere on the S5 page. I swear to God if they disabled it I will raise hell. Such a great feature too.
But these larger carriers have to much control. They really shouldn't be able to touch any device or modify it. Only Samsung should do that. If T-Mobile didn't have such spotty coverage by me, I'd be on them in a second ordering my S5 instead of ATT.
Ordering the non carrier version of the S5 isn't an option either because it so conveniently doesn't support bands 4 and 17. WOW
That's because the unlocked international version isn't intended for the US market. It's intended to be sold at retail in other countries and the LTE bands that it suppers reflects that.
Sent from my C6806_GPe using Tapatalk
I don't see why they would do this. If a customer goes over their data usage, that's more money in the carrier's pocket. Playing ignorance isn't an excuse for going over your limit. I don't see why a carrier would hand-hold customers on this issue. Not only that, but I don't see Samsung allowing them to do this, considering this is a pretty major selling point for the S5.
I could be wrong but i would imagine there is a setting you can disable to prevent yourself from constantly using both. So it should be in the purchasers hands hence no reason for AT&T to disable it to prevent data overages. That being said, AT&T is a company that likes to piss everyone off and remove features that are major selling points just because they can.
karmuh said:
I don't see why they would do this. If a customer goes over their data usage, that's more money in the carrier's pocket. Playing ignorance isn't an excuse for going over your limit. I don't see why a carrier would hand-hold customers on this issue. Not only that, but I don't see Samsung allowing them to do this, considering this is a pretty major selling point for the S5.
Click to expand...
Click to collapse
I can definitely see them doing this. Let me tell you why. AT&T is the only carrier that has brainwashed people in thinking WIFI is the greatest thing since sliced bread. I've often had AT&T reps tell me, ya know you really should use WIFI instead of your data. I was like why do I pay for it then? I still have the original AT&T $30 unlimited data plan for smartphones so I don't care, but even with that, they try to tell me to use wifi. I believe its because they don't want the same disaster to happen to their network that happened back in 2009. The network overloaded with all the iPhones. Nowadays, the network is amazing and has no problem with capacity. But I think they instilled it into all their rep's heads to make people use WIFI all the time. I have passed an AT&T store while driving and my phone connects to their crappy WIFI. I even argued with one rep a while back that my mobile internet connection is more stable than their crappy in-store WIFI network.
So yea thats my two cents. I really hope they don't eliminate this awesome feature. I pre-ordered the device on AT&T and will be the first one to post if they did or not when I get it April 8
MattMJB0188 said:
I can definitely see them doing this. Let me tell you why. AT&T is the only carrier that has brainwashed people in thinking WIFI is the greatest thing since sliced bread. I've often had AT&T reps tell me, ya know you really should use WIFI instead of your data. I was like why do I pay for it then? I still have the original AT&T $30 unlimited data plan for smartphones so I don't care, but even with that, they try to tell me to use wifi. I believe its because they don't want the same disaster to happen to their network that happened back in 2009. The network overloaded with all the iPhones. Nowadays, the network is amazing and has no problem with capacity. But I think they instilled it into all their rep's heads to make people use WIFI all the time. I have passed an AT&T store while driving and my phone connects to their crappy WIFI. I even argued with one rep a while back that my mobile internet connection is more stable than their crappy in-store WIFI network.
So yea thats my two cents. I really hope they don't eliminate this awesome feature. I pre-ordered the device on AT&T and will be the first one to post if they did or not when I get it April 8
Click to expand...
Click to collapse
I preordered an AT&T GS5 as well. I don't think it will replace my Z Ultra GPE as a daily driver, but I'm definitely going to have fun with it.
Sent from my Z Ultra Google Play Edition using Tapatalk
oldblue910 said:
That's because the unlocked international version isn't intended for the US market. It's intended to be sold at retail in other countries and the LTE bands that it suppers reflects that.
Sent from my C6806_GPe using Tapatalk
Click to expand...
Click to collapse
Yea I know. Part of me just wishes there was only 1 GS5 that was a world phone that supported every kind of LTE network.
I did use the International Galaxy S3 years ago on AT&T and it worked great. No bloat, fast updates, and a black dialer. I may sound contradicting here, but now may actually be a great time to buy an HSPA+ only device. The HSPA+ network works great and isn't congested anymore. I occasionally test it out on my iPhone 5S since you can turn LTE off. I always get about 7-10mbps down. Even during calls speeds are now great. But when your getting 50mbps on LTE going back to H+ kinda hurts lol.
I ordered the white GS5. Never owned a white galaxy before. Cant wait to get it.
MattMJB0188 said:
Yea I know. Part of me just wishes there was only 1 GS5 that was a world phone that supported every kind of LTE network.
I did use the International Galaxy S3 years ago on AT&T and it worked great. No bloat, fast updates, and a black dialer. I may sound contradicting here, but now may actually be a great time to buy an HSPA+ only device. The HSPA+ network works great and isn't congested anymore. I occasionally test it out on my iPhone 5S since you can turn LTE off. I always get about 7-10mbps down. Even during calls speeds are now great. But when your getting 50mbps on LTE going back to H+ kinda hurts lol.
I ordered the white GS5. Never owned a white galaxy before. Cant wait to get it.
Click to expand...
Click to collapse
I ordered a white one too. The GS4 GPE only comes in white so I'm used to white Galaxy devices now. haha
Sent from my Z Ultra Google Play Edition using Tapatalk
This feature is a key selling point in Samsung's walk through of the phone, so I'd say it won't be blocked. My thought was actually that I will never use this feature unless it's an emergency" (I. e. need new rom ASAP) or I have a lot of data left for the month. Otherwise, AT&T could be making some nice dough off of people going over their data limits.
Sent from my SM-T310 using XDA Premium 4 mobile app
natefish said:
This feature is a key selling point in Samsung's walk through of the phone, so I'd say it won't be blocked. My thought was actually that I will never use this feature unless it's an emergency" (I. e. need new rom ASAP) or I have a lot of data left for the month. Otherwise, AT&T could be making some nice dough off of people going over their data limits.
Sent from my SM-T310 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I am hoping that there is a way to disable it, as I really don't need it.
As it turns out, I changed my mind.. Cancelled my order and ordered HTC One M8
http://techknowzone.com/how-to-use-download-booster-in-samsung-galaxy-s5/
According to that article, not only can you disable it, but it actually doesnt impact normal web browsing or downloading small files. All the more reason AT&T has no excuse to disable it. For the average consumer, you wont got over your data simply because its on. If you arent downloading files over 30mb, it does nothing.
I'm sure the feature isn't there on the store models. Maybe because no sim card or active data connection
Sent from my SM-T320 using Tapatalk
Sure enough went to the AT&T store today and chgecked the s5 that has a sim card in it and couldn't find the download booster.
Super predictable move.
daraj said:
Sure enough went to the AT&T store today and chgecked the s5 that has a sim card in it and couldn't find the download booster.
Super predictable move.
Click to expand...
Click to collapse
Your local AT&T store has a GS5 out on the floor? That doesn't sound right.
Sent from my Galaxy S4 Google Play Edition using Tapatalk
oldblue910 said:
Your local AT&T store has a GS5 out on the floor? That doesn't sound right.
Sent from my Galaxy S4 Google Play Edition using Tapatalk
Click to expand...
Click to collapse
yes its out. also got some pics
daraj said:
yes its out. also got some pics
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Click to collapse
Wow... Well hopefully the floor model isn't running final software and there will be an OTA before launch. I'm not going to freak out just yet.
Sent from my Z Ultra Google Play Edition using Tapatalk
daraj said:
Sure enough went to the AT&T store today and chgecked the s5 that has a sim card in it and couldn't find the download booster.
Super predictable move.
Click to expand...
Click to collapse
If they disabled that feature then I think its time we start retaliating. I probably will send my pre-order back and go with the International version. The LTE networks are getting bogged down nowadays, while the HSPA+ network is doing great.
MattMJB0188 said:
If they disabled that feature then I think its time we start retaliating. I probably will send my pre-order back and go with the International version. The LTE networks are getting bogged down nowadays, while the HSPA+ network is doing great.
Click to expand...
Click to collapse
I'm going to head over to the biggest corporate store in the area tonight and see if they have a GS5 on the floor. If so, I'll try to verify it. If it's true, you can bet your ass I'm canceling my preorder.
Sent from my Z Ultra Google Play Edition using Tapatalk
Some pics from the store today
Sorry they came up inverted.

[Q] Moving to from Sweden to Santa Monica, CA, what carrier?

Hi!
First off, I didn't know where this belongs, so I'm sorry in advance if this is the wrong part of the forum.
My wife and I are moving to Santa Monica in August, and one of my biggest struggles right now is figuring out what American carrier to go with (yep, this is MY issue to handle, since I'm the phonegeek in the family). I'll start off with telling you what we're used to here in Sweden, and I hope you can help us pick a carrier and maybe even a plan that will fit our usage after the big move.
We always buy our phones unlocked from electronics stores, ALWAYS. I'm currently using the OnePlus One which should be working fine in the U.S., but I am planning on getting an LG G4 in a few months. Wifey's got an iPhone 5S (European version, guessing she'll have to replace it in order to use 4G/LTE IB the U.S?) I suppose it depends on what carrier we choose, but if signing up for a plan and getting the phone along with it is a better option than cashing it we're of course willing to do so (I have absolutely no idea how this stuff works in America, as you might've understood by now...).
We're currently using Telenor, on a shared family plan. The cost for this is roughly $85 a month. It includes a shared 24GB of data, unlimited calls and unlimited texts. To be honest, this is way beyond what we ever use, so cutting the data amount in half should be no problem at all. We don't text or call that much either, but it's nice to have the ability to do so if needed.
From what I understand, Verizon locks their phones down tight. Locked bootloaders, SIM locked and whatnot. If this really is the case Verizon really isn't a viable option considering the fact that I'm an avid flasher of roms. My wife doesn't really care much about that stuff though, she's all iPhone all the way.
Any advice, thought or opinion is welcome and highly appreciated!
UPS or Fedex
Sent from my LG-E610 using XDA Free mobile app
Tmobile. I hate verizon for the same reasons. But, I've heard people in that part of Cali say it's got good service.
But, if no verizon. Then tmobile
And, yes verizon does that.
Karakoram2 said:
Tmobile. I hate verizon for the same reasons. But, I've heard people in that part of Cali say it's got good service.
But, if no verizon. Then tmobile
And, yes verizon does that.
Click to expand...
Click to collapse
Thanks for the reply! I've read good stuff about T-Mobile so I think that's what I'll go with. Apparently I'll get 4G with a European LG G4 with them aswell so that suits me great.

Phone on Total Wireless

I just picked up this phone cause it was finally able to work on Verizon but I can't get any mobile data. I can get on the internet just not make or receive calls and texts. Total Wireless uses Verizon's network so I can't figure out why I am having trouble. I bought a new sim,tried 4 different apn combinations, talked with TW customer service for over 45 minutes and can't find a reason why I can't get calls. Anyone else out there with this phone in a similar situation and if you got it fixed how'd you go about it? Thank you all for your time and hope someone can chime in on the problem.
You need your sim configured with "CDMA-Less" profile. The TW reps are not the brightest, but if you do a search for CDMA-less profile you'll see even verizon reps don't know about this.. I hope you get this sorted. I have TW and vzw with gudp account. let me know if you get this fixed. I want the 128GB model.
https://www.reddit.com/r/verizon/comments/9rlzqy/verizon_is_officially_supporting_razor_phone_2/
LBJM said:
You need your sim configured with "CDMA-Less" profile. The TW reps are not the brightest, but if you do a search for CDMA-less profile you'll see even verizon reps don't know about this.. I hope you get this sorted. I have TW and vzw with gudp account. let me know if you get this fixed. I want the 128GB model.
https://www.reddit.com/r/verizon/comments/9rlzqy/verizon_is_officially_supporting_razor_phone_2/
Click to expand...
Click to collapse
Thank you for the reply. Ispoke with TW tech service yetserday morning and told them that is what the Razer customer support said about the cdma less side of the service. They told me to leave the Sim in the phone for 24 hours to configure but it is way past the 24 hour mark and still can't make or receive calls and texts. I have a number the TW tech gave me that's a direct line to him so I'm going to have to call. 800.00 for a phone I can only use for internet is way too high
LBJM said:
You need your sim configured with "CDMA-Less" profile. The TW reps are not the brightest, but if you do a search for CDMA-less profile you'll see even verizon reps don't know about this.. I hope you get this sorted. I have TW and vzw with gudp account. let me know if you get this fixed. I want the 128GB model.
https://www.reddit.com/r/verizon/comments/9rlzqy/verizon_is_officially_supporting_razor_phone_2/
Click to expand...
Click to collapse
Might as well give up on it. Bee on the phone with TW tech manager and with Verizon level 3 tech support.Verizon can't change mine because my account is with TW. TWcan't change it cause the change has to be made on Verizon's side. So basically any mvno of Verizon will not work. Was told Verizon prepay will but I get 6gb of data for 35 a month.Dont see me paying more for less data just to keep a phone
kinglove1211 said:
Might as well give up on it. Bee on the phone with TW tech manager and with Verizon level 3 tech support.Verizon can't change mine because my account is with TW. TWcan't change it cause the change has to be made on Verizon's side. So basically any mvno of Verizon will not work. Was told Verizon prepay will but I get 6gb of data for 35 a month.Dont see me paying more for less data just to keep a phone
Click to expand...
Click to collapse
Have you thought about contacting razor? And going about getting a FULL refund. Every other phone with verizon support works on total wireless. I'm mad and i don't even have the phone...
They didn't get the phone verizon certified till a few days ago:
https://www.reddit.com/r/razerphone/comments/9qs0ww/verizon_megathread/
Also you might want to post over at https://www.reddit.com/r/razerphone/
To let razor and other people know it won't work with total wireless... I still want the 128GB model... What is worse is my local best buy has the 64GB model for $645.
LBJM said:
Have you thought about contacting razor? And going about getting a FULL refund. Every other phone with verizon support works on total wireless. I'm mad and i don't even have the phone...
They didn't get the phone verizon certified till a few days ago:
https://www.reddit.com/r/razerphone/comments/9qs0ww/verizon_megathread/
Also you might want to post over at https://www.reddit.com/r/razerphone/
To let razor and other people know it won't work with total wireless... I still want the 128GB model... What is worse is my local best buy has the 64GB model for $645.
Click to expand...
Click to collapse
I can get a refund and probably will. I have contacted Razer support and they said the first batch of phones that shipped on the 10th wouldn't even work for Verizon. A bunch of hoops had to be jumped through just to get a text message and even then it was spotty. If a person is on a Verizon mvno and wants to get the phone my advice would be to wait till the newness wears off a little and see if the bugs get ironed out. 645 is cheaper than what I paid. The BB where I live is 779$ over 850.$ after tax for the 64gb model
kinglove1211 said:
I can get a refund and probably will. I have contacted Razer support and they said the first batch of phones that shipped on the 10th wouldn't even work for Verizon. A bunch of hoops had to be jumped through just to get a text message and even then it was spotty. If a person is on a Verizon mvno and wants to get the phone my advice would be to wait till the newness wears off a little and see if the bugs get ironed out. 645 is cheaper than what I paid. The BB where I live is 779$ over 850.$ after tax for the 64gb model
Click to expand...
Click to collapse
Thanks for making this thread though. Get that refund and get the phone again down the road. The Oneplus 6 will get CDMA-less verizon support and I hope that works on total wireless. I've had zero problems with it and all my verizon phones work in it. If the LG V40 was notch-less like this phone I'd get that. The pixel phones are a no go because the lack of sdcard support, I like to carry my music with me.
BUGS
That's part of the reason I'm waiting on the 128GB model, it only exists on razor's website and clearly there's a showstopping bug.... None of reviewers even talk about it either.
One this review they make a stupid comment about wanting less ram and 128GB the date on it is 10/10/18
https://www.anandtech.com/show/1342...ds-on-now-with-wireless-charging-ip67-and-rgb
I perhaps think that going for a 6GB DRAM / 128 GB storage might be more welcome than the 8GB/64GB configuration however - I wonder exactly what users would need to do in order to hit 8GB of DRAM on a phone.
I've noticed a number of journalists already comment on the price. The last generation was $699, so this one being $799, with the feature changes is perhaps to be expected in a world where $999+ for a flagship device seems to be increasingly the norm.
Click to expand...
Click to collapse
Anyways let me know your end result with all this I appreciate it.
Ok update time. By sticking an old T-Mobile SIM in the phone and going in apn menu,if u put Tw apn in then pull out old SIM and put in Tw sim and make sure it's on global with advance lte calling checked I can make and receive calls,and send texts and pics but can't receive texts or pics. Don't know why that is but still working on it.
In 7.0 and above Google has locked apn settings on cdma phones so u have to use a gsm sim to access the app list.It doesn't have to be an active sim,just one that's gsm. Hope this helps anyone that wants this phone or has it and has the same issue as me.
kinglove1211 said:
Ok update time. By sticking an old T-Mobile SIM in the phone and going in apn menu,if u put Tw apn in then pull out old SIM and put in Tw sim and make sure it's on global with advance lte calling checked I can make and receive calls,and send texts and pics but can't receive texts or pics. Don't know why that is but still working on it.
Click to expand...
Click to collapse
The texts are being sent to your phone via cdma which the phone does not have the radio for hence the need for cdma-less profile on sim card. How's data for you?
Data is fine. It was before.just before there was no cellular network connection.
kinglove1211 said:
Data is fine. It was before.just before there was no cellular network connection.
Click to expand...
Click to collapse
Nobody wants this phone to work on total wireless more than me.. Thank you for the continued updates..
I do have a few questions:
When did you get the phone? The exact date.. Did you have to update the phone or check for updates?
If you read this thread this guy talks about the issue even after Verizon certification on the 25th
https://www.reddit.com/r/razerphone/comments/9qs0ww/verizon_megathread/
volkoff15 said:
5 days ago
Just an FYI to anyone still waiting on their device:
I received my phone today and had no trouble using my existing SIM card. Had no issues getting the LTE network, sending/receiving calls, and sending texts. I did still have the issue of not receiving texts. I jumped on a Verizon support chat, mentioned the CDMA-less fix, and it was applied to my profile. Once that happened, texts started flowing in.
Just wanted to let folks know that this had to be done even after the Verizon certification on the 25th.
Click to expand...
Click to collapse
I got the phone on Monday and as soon as I turned it on it updated.No asking if I wanted to just went straight to it. It is fine if you are on Version you can ask for the cdma-less profile but The TW tech manager said she didn't know what that meant and the Verizon tech o spoke to said since I was on a mvno of Verizon that he couldn't do anything for me.I asked if he would explain to the TW person but apparently that was too much to ask for.
kinglove1211 said:
I got the phone on Monday and as soon as I turned it on it updated.No asking if I wanted to just went straight to it. It is fine if you are on Version you can ask for the cdma-less profile but The TW tech manager said she didn't know what that meant and the Verizon tech o spoke to said since I was on a mvno of Verizon that he couldn't do anything for me.I asked if he would explain to the TW person but apparently that was too much to ask for.
Click to expand...
Click to collapse
Could the verizon rep still see your account even though is it with total wireless? The TW reps are useless in most cases. and I wouldn't trust them to screw in a light blub. The oneplus 6T will be like the razor phone 2 and require a CDMA-less profile, so TW will have to do something about this down the road. You could port your number to tracfone and probably have everything working., the company that owns tracfone own TW. I've been reading about people porting their number to google voice and forwarding call to whatever provider they are using.
Just a question: Did you add the IMEI number from the razor phone to your totalwireless account either via the web page or phone rep? There has to be a way for total wireless to setup a CDMA-less profile on your phone.
I asked if they could but the tech manager acted like she didn't know what I was talking about. Like if I had asked her if elephants fly. I know it can be done, it's just a matter of finding someone at TW that can and will do it
Well I been on another go around with TW tech support about getting a cdma-less profile and once again get told they have no idea what it is and when I said to consult with Verizon support to find out how to enable it on my account I was told that they could not do that. So I will be switching to H20 or Cricket and taking the phone back and order a OP6T. maybe after a month or 2 I'll go pick one up again.
kinglove1211 said:
Well I been on another go around with TW tech support about getting a cdma-less profile and once again get told they have no idea what it is and when I said to consult with Verizon support to find out how to enable it on my account I was told that they could not do that. So I will be switching to H20 or Cricket and taking the phone back and order a OP6T. maybe after a month or 2 I'll go pick one up again.
Click to expand...
Click to collapse
That's interesting...
I just won a op6 off ebay but I found this out about the CDMA-LESS profile
Rddt poster said:
WeBuild
12 points ·
9 hours ago
I got this from the OPO forums, and didn't note the credit to who posted but here's this:
The CDMA-less feature is an available feature, meaning, unless the tech support person sees it as available for the system, he cannot add it. This is why some people get this feature added quickly by tech support and some people cannot. If tech support cannot add the CDMA-less feature, you need to tell them to look up on the network and billing system what the phone is showing up as. In 99% of cases once the IMEI is received, the network updates properly and the phone is registered as a OnePlus 6T but in the billing system it shows up unspecified/unrecognized. In this situation the tech cannot add the CDMA-less feature because he/she cannot see it as available. To verify this, if you login to your Verizon account your phone will not show as a ONEPLUS 6T. This means that there is a discrepancy and when the clueless tech is trying add this CDMA-less feature he/she doesn't see it.
The solution is to ask the Tech person to SYNC the network and billing so that the billing side can also see the phone as a OnePlus 6T. When this is done, and his side is refreshed, the CDMA-LESS feature becomes available. Once it is available, he/she can activate it.
Click to expand...
Click to collapse
Quoted above was taken from this thread:
https://www.reddit.com/r/oneplus/comments/9upk4v/6t_verizon_sms_experience/
DortchRules said:
thanks to you,I know what is the problem
thanks a lot
Click to expand...
Click to collapse
Are you saying at almost two years after the fact total wireless still can't get it working?
You're Welcome by the way.

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