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Buyer Beware

So not only do you have to pay up to a $325 ET fee to the carrier if you don't fulfill your 2 year contract, but ADD up to $400 more to Amazon!!
AmazonWireless Terms and Conditions
Instant Discount Policy
When you purchase your device with service from AmazonWireless.com, we automatically pass along an instant discount based on a commission paid to AmazonWireless by your wireless service carrier. The commission depends upon your continued service, and if you do not maintain your service for 181 days from the service activation date, AmazonWireless must return the commission to the carrier. Thus, this discount has been provided to you in good faith based on your agreement to (a) activate a new or extend an existing line of service for the device(s) with the carrier for two years, (b) maintain this line of service in good standing, and (c) not alter the line of service type other than adding an additional line of service to an individual account for at least 181 consecutive days.
The following are some scenarios where we may determine that you have not maintained your service and have not met the requirements listed above:
If your device with the carrier is not activated per Amazon's activation instructions within 14 days
If your service is canceled/disconnected before 181 days and you do not return the device(s) to Amazon
If a new individual or new family account is merged with or replaces a pre-existing account
If you transfer this equipment to another carrier's service or to another line in your family account and deactivate the line that Amazon established for your device
By accepting this Instant Discount Policy, you agree to repay $400 per smart phone or tablet and $200 per other device if you do not maintain your carrier service for 181 consecutive days from the service activation date. You also authorize us to collect that amount using any credit card we have on record for you. Amazon can periodically check your account status with the carrier to confirm your line of service is active and in good standing and thereby confirm you are in compliance with this policy.
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Damn Amazon trying to get deep into pockets.

TravisBean said:
So not only do you have to pay up to a $325 ET fee to the carrier if you don't fulfill your 2 year contract, but ADD up to $400 more to Amazon!!
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Don't buy phones for a penny (or any discount) with the intention of canceling your contact earlier than (I think, I didn't read your posted T&C's) six months and you won't have this problem.
Sympathy level: 0
I am pretty sure I'm wrong about the six months I mentioned earlier but my original point stands.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

* noted

FlyGurl said:
Don't buy phones for a penny (or any discount) with the intention of canceling your contact earlier than (I think, I didn't read your posted T&C's) six months and you won't have this problem.
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Was thinking about getting a galaxy s3 under contract, and just paying the $325 early termination fee, rather than buying one outright for $550. If you break your contract and pay the early termination fee, it doesn't hurt your credit rating.

TravisBean said:
Was thinking about getting a galaxy s3 under contract, and just paying the $325 early termination fee, rather than buying one outright for $550. If you break your contract and pay the early termination fee, it doesn't hurt your credit rating.
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That wasn't my point.....And you know it.
Sent from my HTC One X using Tapatalk 2

FlyGurl said:
That wasn't my point.....And you know it.
Sent from my HTC One X using Tapatalk 2
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But it was mine....................

TravisBean said:
Was thinking about getting a galaxy s3 under contract, and just paying the $325 early termination fee, rather than buying one outright for $550. If you break your contract and pay the early termination fee, it doesn't hurt your credit rating.
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So just don't try to get phones for less than they cost and it's a non-issue? Buyers definitely need to beware...

That's pretty normal for lots of places. In the UK you get a contract for 12, 18 or 24 months and the phone is charged on a sliding scale, but you're tied to that contract for that time. For example, I got my S2 in July 2011. It was free, but on a 24 month contract where I pay about £30 a month for a bunch of free calls, texts and data. If I were to break the contract at any time then they'd simply multiply my monthly contract cost by the number of months I had left and charge me that (or maybe a little less).
I've only ever had 1 phone for virtually nothing and that was because they changed the prices on the contract after I'd signed up, and the change went beyond some threshold they were allowed to go over. 1000's of people across the UK cancelled their contracts legally and kept their phones. I'd had a HTC Touch HD for about 3 months on contract and I think I'd paid about £75 at that point.
But anyway, I digest.
Pay for your phones you cheapskate

063_XOBX said:
So just don't try to get phones for less than they cost and it's a non-issue? Buyers definitely need to beware...
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Nothing wrong with trying to look for the best possible deal, even if it means breaking your contract (provided you pay the early termination fee).
My point is that Amazon is double dipping by adding their early termination fee in addition to the carrier's early termination fee.
Amazons price for the S3 is only $20 less than Radio Shack, yet they are willing to charge you $400 more if you break your contract.
As the thread title states "Buyer Beware"
Archer said:
Pay for your phones you cheapskate
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Guilty as charged, Cheapskate is my middle name !!

TravisBean said:
Nothing wrong with trying to look for the best possible deal, even if it means breaking your contract (provided you pay the early termination fee).
My point is that Amazon is double dipping by adding their early termination fee in addition to the carrier's early termination fee.
Amazons price for the S3 is only $20 less than Radio Shack, yet they are willing to charge you $400 more if you break your contract.
As the thread title states "Buyer Beware"
Guilty as charged, Cheapskate is my middle name !!
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Click to collapse
Ah right, so you do have early termination fees with carriers then, but Amazon are banging their own on top of it. In that case totally disregard my previous post (except the cheapskate bit)

TravisBean said:
Nothing wrong with trying to look for the best possible deal, even if it means breaking your contract (provided you pay the early termination fee).
My point is that Amazon is double dipping by adding their early termination fee in addition to the carrier's early termination fee.
Amazons price for the S3 is only $20 less than Radio Shack, yet they are willing to charge you $400 more if you break your contract.
As the thread title states "Buyer Beware"
Guilty as charged, Cheapskate is my middle name !!
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Click to collapse
No they aren't. What you quoted clearly explains the fee. If you cancel before 6 months is up, they have to return their commission to the carrier, so they charge you for it. What is so hard to understand? Besides most people have no problem keeping a phone active for 6 short months.

see boot animation without rebooting

anyone preorder using jump?

im trying to take advantage of the samsung offer but i went to store to preorder and was told i could only trade in one phone, any try the same with two phones?
looks like jump users cant take advantage of samsung offer.

RotaryXperiment7 said:
im trying to take advantage of the samsung offer but i went to store to preorder and was told i could only trade in one phone, any try the same with two phones?
looks like jump users cant take advantage of samsung offer.
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Jump users can't participate since they cannot trade-in a phone in addition to the one that they're returning (the EIP one).

Kawaisa said:
Jump users can't participate since they cannot trade-in a phone in addition to the one that they're returning (the EIP one).
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dang i was afraid of that, i thought someone said u could?

RotaryXperiment7 said:
dang i was afraid of that, i thought someone said u could?
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Some people claim that they did (big mouths with no proof), but you can't. If you got to my-tmobile and click on trade-in you have to give the order number and phone number and you will get a message that you have already reached the maximum amount of trade-ins for that order (namely your jump device)

csmits said:
Some people claim that they did (big mouths with no proof), but you can't. If you got to my-tmobile and click on trade-in you have to give the order number and phone number and you will get a message that you have already reached the maximum amount of trade-ins for that order (namely your jump device)
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I ordered using the normal upgrade, then traded in the phone online. I then called and asked them to cancel the order then reorder with JUMP. It still kept the old trade in as well.

so the trade-in is unrelated to your jump upgrade order, anyone could do that

Kawaisa said:
so the trade-in is unrelated to your jump upgrade order, anyone could do that
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So do it? Don't say it can't be done.

aooga said:
So do it? Don't say it can't be done.
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good luck with that

Kawaisa said:
good luck with that
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With what?

I asked a rep on phone and she said only one trade in per line.

well that sucks, i thought the jump program was part of trading in your device so i guess not 200 promotion for us.

of course you can't use Jump and get the 200 rebate; with Jump, you aren't "buying" anything, you're just "renting" the phone for a period of time..

wase4711 said:
of course you can't use Jump and get the 200 rebate; with Jump, you aren't "buying" anything, you're just "renting" the phone for a period of time..
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Not true. If anything you're paying for the privilege to sell it back to T-Mo for a guaranteed 50% of it's value. Once you pay it off its your phone.

knarfies said:
well that sucks, i thought the jump program was part of trading in your device so i guess not 200 promotion for us.
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I effectively got $300 credit from my gs4 that still had a year of $25 payments on it... I'm plenty happy with that credit that really makes the Samsung promo null and void even if I COULD use it.
I was already paying $12 bucks a month on insurance before the JUMP! Program and un-plan came along. I lowered my bill over $20(was ~$188) even after I got unlimited everything family plan($80), increased my data cap 2 gigs on my line for a total of 3($10), got jump for $10 per line, not $12 like insurance was($20), and financed 2 phones($20 & $25 for a total of $163 after various taxes) and i get to JUMP! twice a year per line after the first 6 months passed, that's 4 phones a year for only taxes, which is lower then the "plan discounts" you used to get every 2 years!
....I'm plenty happy with JUMP! and no sammy promo on a full priced phone, tmobile is the one losing money, that's for sure.

Diablohtr said:
Not true. If anything you're paying for the privilege to sell it back to T-Mo for a guaranteed 50% of it's value. Once you pay it off its your phone.
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I'm on the original Jump, so it works differently for me..
and, yes, if you keep the phone for 2 years, and pay it off, its yours, but I doubt many folks who follow XDA keep ANY phone for 2 years..

Ive only payed a year on mine and owe 280 and according o the check out, im only getting the 280 to pay it off.

knarfies said:
Ive only payed a year on mine and owe 280 and according o the check out, im only getting the 280 to pay it off.
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So they are effectively giving you 280 for your phone, $80 more than the Samsung credit...
I'm on the old jump plan also... I didn't even realize it changed till this upgrade and was reading the new terms... still an ALRIGHT plan, but the original is a steal... you really are only stuck for the first 6 months, or = to 1/4th the value the original phone, then you can jump twice a year after that n that literally means i can jump now to the note 4 and if I want, jump again in 2 months to the note edge.
If I DO want to keep any phone for 2 years also, I'm paying for the base price of the phone, interest free... n i was already paying more for insurance anyways, so in my case the monthly fee for the jump plan isn't even a knock against me(that 240 bucks for 2 years of jump+insurance is less than just old insurion @$288 for 2 years) n I'm actually likely to use the plan, where I maybe used insurance once in 7 years.

yeah, alot of folks forget that jump includes Insurance AND Lookout Premium for free; its not just a "tax" to be able to change phones frequently

I also had jump, but I didn't use it, since they want the phone back, i pre-order the note4 and do a trade in
i had a verizon i4 which tmobile gave me 203buck for it and i5 which is icloud lock and i got 232buck all in credit. i think i got a good deal with 2 useless phone. i talked to a rep u can trade in as many smart phone as u want as long as it not broken doesn't matter if it icloud lock. if that help somebody

is it possible if i trade my galaxy s3 into where i work (ATT) and pre order the note 4 from t mobile and still get $200?

Ordered with jump, quick question T-Mobile guys.

Last night at 1am I did an upgrade, thought it was through jump but was just a regular upgrade. Now I have two EIP's which is fine the balance on the nexus 5 is low.
My concern is that the nexus 6 will mess up jump even though my line has jump coverage.
I need it for the insurance coverage. Rep said only way to do a real jump upgrade is to refuse the package and try again. Forgot to ask her about insurance.
Any one have any idea if I'll be covered?

lightsout said:
Last night at 1am I did an upgrade, thought it was through jump but was just a regular upgrade. Now I have two EIP's which is fine the balance on the nexus 5 is low.
My concern is that the nexus 6 will mess up jump even though my line has jump coverage.
I need it for the insurance coverage. Rep said only way to do a real jump upgrade is to refuse the package and try again. Forgot to ask her about insurance.
Any one have any idea if I'll be covered?
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Click to collapse
The EIP in Jump is tied to the phone, not the line. So if you did a regular upgrade, you might have a separate EIP that isn't part of Jump. I'd confirm with T-Mobile that you do have an EIP for your Nexus 6 and be sure to get the details of its coverage.
Typically when you do a Jump upgrade, you turn in the previous Jump device, which sounds like a Nexus 5 that you purchased from T-Mobile. When they accept your previous device any balance remaining to pay it off is cleared and you start over with your new Jump device. Doing Jump upgrades can't be done online, only in a T-Mobile store.
If your getting a N6 sent to you by T-Mobile, instead of refusing the package I'd talk to a manager at the T-Mobile store to see if you can "return it" and then rebuy it under your Jump upgrade. As difficult as it is to get this phone, go for the solution in which you get to keep it.
Sent from my MB Nexus 6 (64 GB)
GPS Ordered, 2-Day Shipping: 10/29, 13:29
Account Charged: 11/14
Shipping Notification: 11/18, 03:42
Device Received: 11/19, 14:59
All Times in EST

I had a similar issue.
I went to T-mobile yesterday to get the phone with my Jump upgrade. I wanted to put 100$ down on the phone. Originally he told me for whatever reason it wouldn't go thruogh even thoughI was paying for jump, I wasn't using it.
He said if I went the non jump route, they would give me the trade in value of my phone and I'd be responsible for the remaining EIP balance, and then the balance of the nexus 6 as well. I can't remember if I had to put money down on the nexus through this route or if it was still 0$ down.
My issue ended up being resolved because of something else, but it looks like you get more for your phone through the jump program. They pay off the balance, where as with a non-jump upgrade you only get the trade in value of your phone, not necessarily how much you still owe on it.
Without jump my Note 3 was $260 trade in. With Jump it was was remaining balance on my EIP account $350
Its possible you would have to put some money down on the phone if you go the non jump route. .. Not sure if they do financing for that method.
Hope that makes sense. Hope I helped

Thanks guys, indeed I do have two EIP's now. I put down $60 and am now paying monthly for my old nexus 5 and the new 6. If the only difference is the trade in on my phone thats fine. Because I don't owe much. But I'm pretty sure jump is also how tmobile handles insurance on the phones. I'll have to call them back today and clarify.

soljaofjesus said:
I had a similar issue.
I went to T-mobile yesterday to get the phone with my Jump upgrade. I wanted to put 100$ down on the phone. Originally he told me for whatever reason it wouldn't go thruogh even thoughI was paying for jump, I wasn't using it.
He said if I went the non jump route, they would give me the trade in value of my phone and I'd be responsible for the remaining EIP balance, and then the balance of the nexus 6 as well. I can't remember if I had to put money down on the nexus through this route or if it was still 0$ down.
My issue ended up being resolved because of something else, but it looks like you get more for your phone through the jump program. They pay off the balance, where as with a non-jump upgrade you only get the trade in value of your phone, not necessarily how much you still owe on it.
Without jump my Note 3 was $260 trade in. With Jump it was was remaining balance on my EIP account $350
Its possible you would have to put some money down on the phone if you go the non jump route. .. Not sure if they do financing for that methodHope that makes sense. Hope I helped
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Yes, that's how T-Mobile handles their subscribers now. Since they "did away" with Service Contracts, they allow subscribers to purchase phones and pay for them over a 2-year period. Once the device is paid off, it's your to do what you wish. To clarify, you can leave T-Mobile whenever you'd like, but you'd have to pay the balance for the device. You also don't have to wait 2 years to pay off the phone, you can do it from day one, in a week, or a year. The key to understand is that once that it's paid off, the device is yours and the carrier is suppsoed to provide you with a Network Unlock PIN (doesn't apply to Nexus/GPE devices; only carrier locked).
lightsout said:
Thanks guys, indeed I do have two EIP's now. I put down $60 and am now paying monthly for my old nexus 5 and the new 6. If the only difference is the trade in on my phone thats fine. Because I don't owe much. But I'm pretty sure jump is also how tmobile handles insurance on the phones. I'll have to call them back today and clarify.
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Yes. From T-Mobile's Jump FAQ
JUMP! includes Premium Handset Protection (PHP), which covers accidental damage, mechanical breakdown, loss, and theft, and provides a replacement phone up to two times in twelve months after the deductible or any processing fees are paid. If a device is damaged and does not pass the 3-point inspection at trade in, you must file a claim for the damaged device through PHP and pay the deductible or any processing fee to replace it before a trade-in for an upgrade can be initiated. However, this can be handled in one visit to a participating T-Mobile store. If you want to file a PHP claim but not process an upgrade, you can call the vendor directly without a store visit.
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So I spoke with T-Mobile and they said insurance will be covered just as it would have if I did a jump order.
Only difference being I don't get to trade in my phone to get rid of the previous EIP.
So I'm good to go thanks folks.

Can someone explain how T-mobile Jump Works?

Walked into tmobile so I could take a glance at the note 5 and s6+ ( not impressed at all) and blah blah blah ended up talking to a sales person about jump and how it works. I was in a hurry, but she didn't explain the 2 different types very well. I know I'm on the first one where I pay 10$ a month but she mentioned something about them paying off the rest of the phone for me.. but she also threw out there something about them only paying for half of what I owe.. just hoping someone can clear it up. From what I read jump on demand is a leasing type deal. Anyway thanks in advance! !

Have no clue they where charging me $440+ had to return my beloved note 4. At this very moment I'm saying heck know. It's nice device but I'm not paying that much again for a phone with minor improvements. Yes I said "minor" kill me people. The motox pure would probably cost the same UNLOCKED with all the custom things I want on it. And I keep my note 4? Hmmm does sound better
Sent from my SM-N910T using Tapatalk

I mean, what do you want to know? They're both pretty easy to figure out.
The standard jump plan you pay $10/mo and get the jump plan and insurance. you pay monthly for 24 months on the full price of the device. In CA and some other places, you pay sales tax on the full price of the phone up front. You either have to wait until your phone is 50% paid off to trade it in (new jump plan) or can trade it in every 6 months regardless of amount owed on the phone (original jump plan), depending on when you signed up for the jump plan. I have 2 lines on the original plan.
The lease, you pay a monthly price as stated, and as most all leasing goes, that price is for a portion of the price of the phone. The lease term is 18 months. At the end of 18 months, you either have to pay the remainder of the price of the phone(and keep the phone, and I have no idea how sales tax would work at that point, but have no intentions on finding out), or trade it in for another lease. In CA, you DO NOT pay any sales tax up front to get your device. You can trade it in 3x per 18 months.
I have my daughter on the iPhone 6 lease, we pay $12/mo due to the $60 some odd down payment we had to give them.. My credit isn't terrible, I'm not sure how they figured the down payment.
Clear as mud?

T-Mobile promotional credit

My Google-Fu failed me today.
I went in Nov 1 to pick up my 6T, trading in an original OnePlus One for the $300 credit. After 2 weeks, nothing had happened with regards to said credit on my bill. When I looked at my receipt today, I noticed the trade in value of my One was $0 where it was supposed to be $300, since they evaluated the phone, and approved it in store. The receipt did have the proper model and the serial number on it, so a red flag did go up for me.
Then I tried looking online for anyone in a similar predicament and failed to find a case similar to mine. I went through the call back feature of T-Mobile's website to speak with a rep, which quickly went downhill. She insisted that the store had to mail in the One to a warehouse, who would then evaluate the phone to determine how much credit I was due. The phone was waiting on me to send in, according to her records. Her script, wherever she was, couldn't take into account that the entire transaction occurred in store, she hadn't heard of the OnePlus specific promotion the first week of Nov.
After less specific (Not this OnePlus promotion) searching on trade in credits from T-Mobile, I found the T-Force group on Twitter. After an hour in Chat waiting for a rep, the entire problem was resolved in a matter of minutes. My promotion was re-submitted with the RMA number given at trade in time, approved and an additional credit given for the earlier farce of customer service.
I was giving up on the T-Force ever responding, and had left 2 "reviews" with T-Mobile about the first call, one online and the other through the automated text after the initial call. I got a response just before giving another online rant about the Twitter waiting experience.
TLDR: Don't expect much from the 1st line of T-Mobile customer phone support. Use T-Force Chat on Twitter to resolve problems, just be a bit more patient than I initially was. Pay attention to your receipt details.

Mine is the same way bill came no credit called and they just transferred never said anything and sat on hold for ever.

So confused. You got $300 for your oneplus One?

So the way the promo works is this.
You get credits that day that on the value of the phone. That value is subtracted from $300 dollars, which you get the rest in the way of monthly bill credits over 24 months.
Let's say you trade in a one plus one. It's worth $0. Once the promo kicks in you get ,$12.50 or whatever every month on your account.
Let's say you trade in a Pixel 2 worth $100. They put $100 on your account right then, and then put the remaining $200 on your account in the form of bill credits over 24 months. So like 8.50 a month or whatever the credit will be.
You traded in a one plus one. Which is worth $0. You get none right away. And it can take up to 2 bill periods before your credits start kicking in.
Let's use myself as an example. I traded in an iPhone 6. The trade in value was $36. That $36 went towards taxes, so I only paid 20 something if the 50 something taxes. I will get $263 in monthly credit over the span of 24 months. So it's like $10,xx a month.
You actually did it the best way, as now you will get the most you can over the 24month period since your phone was worth $0. You'll get $12.50 I think it is over 24 months off your bill. Which is stated to be between 1-2 bill cycles before it kicks in.
All of this is explained in the details of the deal when it was going on. You do NOT instantly get $300 on your account for trading in your phone, nor did you trade in a phone worth that amount. You will get that amount, minus the initial worth, over 24 months.

The $300 credit is 12.50 a month for 24 months, yes. What I was told by the representative during the last conversation was the store should have shown the $300 value on the receipt instead of 0. Again, all of the listed phones on the promotion were automatically given the $300 credit over 24 months, according to the rep. Maybe I was being blown off, but I asked that specifically due to a zero value on the end of my receipt. Where I had the most issue was the initial conversation, the rep incorrectly told me that the warehouse would evaluate if my OnePlus One qualified for any credit due to age and condition. The store I traded in at did the evaluation, determined the One was functional and within the trade in parameters, and qualified for the special credit. I had heard and read about people getting the promotion applied within a week, so they could pay the phone off and continue receiving monthly credits. This is what I was waiting for myself.
This thread is to let people in a similar situation know, in my opinion, to skip the representatives from the T-Mobile website, and go straight to the T-Force folks on Twitter chat for actual results.

They specifically say that it can take up to two billing cycle for the credit to show up. I did this with 2 phones on day 1. I am not concerned unless it doesn't show up on the 3rd billing cycle.

I used to do that job with trades. If we or any store rep marked the phone as good no physical or liquid damage and powers on, then that's it and there's no changing it. It doesn't matter if the phone looked like it had been chewed on by rabid aids monkeys or disappeared, once it's approved as a good device, it's a good device and you should have got your credits.
There is no changing the condition at the store level after it's complete and there's def no warehouse that will change that rating for the customer. Now if it indeed is a jacked phone, the store itself gets hit with a loss, not the customer.
The rep probably hit the wrong check box in timo or if they had retail computers still, quick view . They make it easy to do that because of muscle memory of where to click over and over but it should have been caught before the end.
My guess is that you were talking to those completely inept and clueless idiots in the Philippines. Don't EVER deal with those people. ever!
Glad you got it worked out buddy

OMG those clueless agents in the Philippines on a weekend is a nightmare. Don't ever call TMobile on the weekend. You'll go straight to the. And they have absolutely no authority to make any decisions. You'll basically waste your time.

drbob15 said:
My Google-Fu failed me today.
I went in Nov 1 to pick up my 6T, trading in an original OnePlus One for the $300 credit. After 2 weeks, nothing had happened with regards to said credit on my bill. When I looked at my receipt today, I noticed the trade in value of my One was $0 where it was supposed to be $300, since they evaluated the phone, and approved it in store. The receipt did have the proper model and the serial number on it, so a red flag did go up for me.
Then I tried looking online for anyone in a similar predicament and failed to find a case similar to mine. I went through the call back feature of T-Mobile's website to speak with a rep, which quickly went downhill. She insisted that the store had to mail in the One to a warehouse, who would then evaluate the phone to determine how much credit I was due. The phone was waiting on me to send in, according to her records. Her script, wherever she was, couldn't take into account that the entire transaction occurred in store, she hadn't heard of the OnePlus specific promotion the first week of Nov.
After less specific (Not this OnePlus promotion) searching on trade in credits from T-Mobile, I found the T-Force group on Twitter. After an hour in Chat waiting for a rep, the entire problem was resolved in a matter of minutes. My promotion was re-submitted with the RMA number given at trade in time, approved and an additional credit given for the earlier farce of customer service.
I was giving up on the T-Force ever responding, and had left 2 "reviews" with T-Mobile about the first call, one online and the other through the automated text after the initial call. I got a response just before giving another online rant about the Twitter waiting experience.
TLDR: Don't expect much from the 1st line of T-Mobile customer phone support. Use T-Force Chat on Twitter to resolve problems, just be a bit more patient than I initially was. Pay attention to your receipt details.
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Must have been something else wrong with either your phone or your account. I traded in my old 3T with a scratched screen and got my $300.00 rebate within a couple of days. I have also unlocked my phone and received my unlocking.bin key from OnePlus and am now rocking the international version. Other than having to wait on customer service in the store, for what seemed like an eternetity, I have no issues with tmobiles version of the phone. Exactly as advertised.

They were trying to explain this to me in the store and it still doesn't make sense. I traded in a S8 which they send is worth $190 upfront and 110 in bill credits. What I don't understand (and am waiting for my bill before I say anything) is where did that $190 go? I know some of it went to pay for the taxes ($51) but where's the rest? I get that he was trying to explain what you just did but the rest of the 139 wasn't used to pay for anything. Can you help me understand that part?
I told him I didn't care how it broke down as long as I'm getting $300 back doesn't matter if it's in 1 shot or monthly.
Sent from my ONEPLUS A6013 using Tapatalk

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Thanks,
Funk

All of my fun in store was in a suburb of Houston, TX. I saw people online have their credit show up far more quickly than I was experiencing, which started the events posted above. After the phone calls I went through, I went to Twitter. This is where I was told I should have seen the $300 credit on my receipt. The first rep whom I spoke with, and allegedly a supervisor later, told me I had to wait for the warehouse to approve my promotional credit, which didn't seem right. I was prepared to wait the 2 billing cycles if necessary. I just wanted to verify I was getting the monthly credits at some point. I may have come across still upset, which led to the immediate credit on this months bill, or they felt that the error was that egregious during my first interactions. I am impressed that the T-Force rep on Twitter was able to handle my situation so quickly, and I intended to share my opinion here that anyone in a similar situation bypass the phone reps and go online directly to Twitter chat with T-Force.
I traded in a OnePlus One that had been in a case with screen protector its entire usage, removed both that morning. The device was handled and evaluated minimally and determined to meet the requirements. The instore rep told me that the entire $300 credit would be applied in monthly payments, starting with the next cycle (beginning of Dec). I went home with the new 6T and didn't immediately worry about my bill. After 2 weeks had passed, I went through my account, usage, billing, etc and couldn't find anything. I found the RMA number on my receipt and put it in on the trade in page online, which showed the status at waiting for customer to mail phone in. Which was not what should have been showing according to the reps later on with a clue. What I was told was the trade in status should have updated fairly quickly, even if the monthly credits didn't appear as quickly. I don't know if any immediate trade in credit would show up on the account before the next cycle.
I believe the trade in page with RMA number should answer some of the other's questions.
https://manage.my.t-mobile.com/TradeInDevice.aspx
Also, under plan on the My Account page, it now shows the 6T Promotion active on my account.

jdiddy_ub said:
They were trying to explain this to me in the store and it still doesn't make sense. I traded in a S8 which they send is worth $190 upfront and 110 in bill credits. What I don't understand (and am waiting for my bill before I say anything) is where did that $190 go? I know some of it went to pay for the taxes ($51) but where's the rest? I get that he was trying to explain what you just did but the rest of the 139 wasn't used to pay for anything. Can you help me understand that part?
I told him I didn't care how it broke down as long as I'm getting $300 back doesn't matter if it's in 1 shot or monthly.
Sent from my ONEPLUS A6013 using Tapatalk
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Out of your $300.00, if there is any money owed on your account, that amount is deducted, plus all sales taxes are also deducted. The rest of the monies are spread out over 2 years as credits. Depending on those aforementioned variables, that will determine how much ones monthly credits are.

jdiddy_ub said:
They were trying to explain this to me in the store and it still doesn't make sense. I traded in a S8 which they send is worth $190 upfront and 110 in bill credits. What I don't understand (and am waiting for my bill before I say anything) is where did that $190 go? I know some of it went to pay for the taxes ($51) but where's the rest? I get that he was trying to explain what you just did but the rest of the 139 wasn't used to pay for anything. Can you help me understand that part?
I told him I didn't care how it broke down as long as I'm getting $300 back doesn't matter if it's in 1 shot or monthly.
Sent from my ONEPLUS A6013 using Tapatalk
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The 190 goes toward the balance owed on the phone plus taxes.
You are buying the 6t for 580 + tax. Let's assume tax on your transaction was 60 bucks. 60 dollars out of your 190 credit will cover your taxes. The remaining 130 will apply towards the balance on the phone. The remaining balance will be 450. Your monthly equipment installment plan payment will be 450/24=18.75/month. You will receive a credit every month of 110/24=4.58 every month for 24 months. In total 300 dollars in credits .190 up front and 110 in bill credits.

They just told me trade in for the v30 is 90 bucks. So I get a 90 dollar bill credit then full credits on the device from then on is what I was told

I did the whole "payoff and unlock the phone" via twitter (after trying in store, on tmobile phone, and tmobile chat) a few weeks ago. The rep on twitter told me multiple times that I would still receive 24 monthly credits totaling $300 even though I paid the phone off early. A few days later I received another twitter message from her stating that she was unable to apply the credits over 24 months so instead she would apply a flat $300 credit to my bill. A few days later when I received my next bill there was a credit on it for $300. I'm shocked that she actually did what she said she would.
Just another data point that Twitter support from tmobile is good.

raing said:
I did the whole "payoff and unlock the phone" via twitter (after trying in store, on tmobile phone, and tmobile chat) a few weeks ago. The rep on twitter told me multiple times that I would still receive 24 monthly credits totaling $300 even though I paid the phone off early. A few days later I received another twitter message from her stating that she was unable to apply the credits over 24 months so instead she would apply a flat $300 credit to my bill. A few days later when I received my next bill there was a credit on it for $300. I'm shocked that she actually did what she said she would.
Just another data point that Twitter support from tmobile is good.
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That's good to know they took care of you. I know my rep told me to wait until the payments kicked in before paying it off. Not to mention many here said the same thing. I guess this is what happens. The system doesn't know what to do if you're fully paid off. But it's good to see reps taking care of people by just giving full payments.

raing said:
I did the whole "payoff and unlock the phone" via twitter (after trying in store, on tmobile phone, and tmobile chat) a few weeks ago. The rep on twitter told me multiple times that I would still receive 24 monthly credits totaling $300 even though I paid the phone off early. A few days later I received another twitter message from her stating that she was unable to apply the credits over 24 months so instead she would apply a flat $300 credit to my bill. A few days later when I received my next bill there was a credit on it for $300. I'm shocked that she actually did what she said she would.
Just another data point that Twitter support from tmobile is good.
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I'm not sure what their policy is on that either. The guy in store said if I tried to pay it off early I would lose my bill credits and an online rep confirmed that. On the t-mobile website, it says you can pay off an EIP early and still get your bill credits. The credits would be lost only if you cancelled your service. Which make sense because its a "contract" without being a contract.
---------- Post added at 09:37 AM ---------- Previous post was at 09:36 AM ----------
mokash34 said:
The 190 goes toward the balance owed on the phone plus taxes.
You are buying the 6t for 580 + tax. Let's assume tax on your transaction was 60 bucks. 60 dollars out of your 190 credit will cover your taxes. The remaining 130 will apply towards the balance on the phone. The remaining balance will be 450. Your monthly equipment installment plan payment will be 450/24=18.75/month. You will receive a credit every month of 110/24=4.58 every month for 24 months. In total 300 dollars in credits .190 up front and 110 in bill credits.
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He never explained that the remainder would act as a downpayment. If that's how it works, thats fine with me. Will wait until the bill comes to see what this looks like. Thanks

When I bought mine on the first day all I saw on the receipt was $16 for my Nexus 6. A couple of days later I got a text from T-Mobile stating that my promotional value was approved. I have checked online and I am getting the monthly credit.
Sent from my ONEPLUS A6013 using Tapatalk

I got mine on the trade in and add a line and the oneplus 6t is free... T mobile will pay the EIP haven't been billed yet but I traded my oneplus 5t and paid taxes so my credit is 24 something but the EIP will be 19 something will the remaining be credited to the account our to the EIP?