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verizon voice mail nightmare

im running chroma and want visual voice mail, so I called Verizon and disabled vvm and put on basic, tried setting up google voice no go. figured I had to have vvm turned on so I turned it back on, still didn't work. for the sake of time I disabled vvm again and put it to basic, now im getting the gargled text messages and voice mail notifications idk if itll turn off on its own? maybe it has to process in their system because so many changes?? if I wanted VVM google voice to work is there any easy instructions and should it be set to basic?? it kept saying in setup my account isn't supported when I had it set to google voice.

imablackhat said:
im running chroma and want visual voice mail, so I called Verizon and disabled vvm and put on basic, tried setting up google voice no go. figured I had to have vvm turned on so I turned it back on, still didn't work. for the sake of time I disabled vvm again and put it to basic, now im getting the gargled text messages and voice mail notifications idk if itll turn off on its own? maybe it has to process in their system because so many changes?? if I wanted VVM google voice to work is there any easy instructions and should it be set to basic?? it kept saying in setup my account isn't supported when I had it set to google voice.
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First, for your issue, from what I've read VVM doesn't play nice with ROM's, need to be stock. I hope I'm incorrect, others likely will chime in ...
I've got the opposite issue, stock N6, not rooted or unlocked yet, and it prompts me to install the VVM app for any VM's I get (bought from VZW), I do not want VVM, and VVM is NOT enabled on my account, never has been.
How might I get my N6 VM notifications to act like I expect, and not an ad for VVM?

i know you can uninstall the Verizon vvm and call them and have it set to basic, I did on my stock phone. but now I want a rom and vvm.

imablackhat said:
i know you can uninstall the Verizon vvm and call them and have it set to basic, I did on my stock phone. but now I want a rom and vvm.
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You can't use Verizon VVM on anything but stock. No matter how much you want it.

RW-1 said:
I've got the opposite issue, stock N6, not rooted or unlocked yet, and it prompts me to install the VVM app for any VM's I get (bought from VZW), I do not want VVM, and VVM is NOT enabled on my account, never has been.
How might I get my N6 VM notifications to act like I expect, and not an ad for VVM?
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Click to collapse
Turn off enhanced LTE on the phone. On your Verizon account disable HD voice and switch to basic voice mail. Obviously you will lose VoLTE but that's the only way to get regular basic voicemail.

stevexyz0 said:
Turn off enhanced LTE on the phone. On your Verizon account disable HD voice and switch to basic voice mail. Obviously you will lose VoLTE but that's the only way to get regular basic voicemail.
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I hate to say I don't know how to turn off enhanced LTE on the N6, however, as far as the account goes, I don't have HD voice turned on, nor VoLTE, which is why this is so annoying.
I was on regular basic Voicemail, until I switched to the N6 as an edge upgrade, and hadn't done anything other than have it activated on my line.

RW-1 said:
I hate to say I don't know how to turn off enhanced LTE on the N6, however, as far as the account goes, I don't have HD voice turned on, nor VoLTE, which is why this is so annoying.
I was on regular basic Voicemail, until I switched to the N6 as an edge upgrade, and hadn't done anything other than have it activated on my line.
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You sure it's not set on your account? They probably set it automatically when you activated the new phone. They were calling it advanced calling 1.0 at one point. On the phone go to settings, More, and then cellular networks. If you don't see enhanced LTE there its because it's off on your account and the phone setting doesn't matter.
IMHO I would never give up VoLTE to get basic voicemail but to each his own.
It's also possible something changed in 5.1 but I thought the plain VM indicator worked briefly for me after the 5.0.1 to 5.1 upgrade before I turned VoLTE on.

stevexyz0 said:
You sure it's not set on your account? They probably set it automatically when you activated the new phone. They were calling it advanced calling 1.0 at one point. On the phone go to settings, More, and then cellular networks. If you don't see enhanced LTE there its because it's off on your account and the phone setting doesn't matter.
IMHO I would never give up VoLTE to get basic voicemail but to each his own.
It's also possible something changed in 5.1 but I thought the plain VM indicator worked briefly for me after the 5.0.1 to 5.1 upgrade before I turned VoLTE on.
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Nope, not there, never had advanced calling turned on, I had thought about it for both my wife and I, as she has a GS5, but left it for now settling into the N6...
I wouldn't give up VoLTE either just for the VM, but I hadn't yet pulled the trigger on it yet ...
It's not a deal breaker for me, just annoying as all get out, triggers my OCD which all of us here have in regards to their device hehehe.
I suppose I could call a VZ rep and have them look at the account, but truthfully that always worries me whenever one of them are in there ...
If you have any other suggestions, I'm game to listen ...

RW-1 said:
Nope, not there, never had advanced calling turned on, I had thought about it for both my wife and I, as she has a GS5, but left it for now settling into the N6...
I wouldn't give up VoLTE either just for the VM, but I hadn't yet pulled the trigger on it yet ...
It's not a deal breaker for me, just annoying as all get out, triggers my OCD which all of us here have in regards to their device hehehe.
I suppose I could call a VZ rep and have them look at the account, but truthfully that always worries me whenever one of them are in there ...
If you have any other suggestions, I'm game to listen ...
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Click to collapse
If you don't have Advanced Calling turned on then you don't have HD Calling nor VoLTE, they are bundled together. Anyway, no further suggestions but good luck

Just to let you know I have my basic voice mail working and I have advanced calling 1.0 turned on and my HD Calling and VoLTE is working.
I had a lot of trouble with Verizon because they couldn't figure out how to turn the visual voice mail off right. took about 10 phone calls to tech support to get it right.
I was getting the gargled text messages and voice mail notifications just like you.
Don't give up just keep calling back till you get somebody who knows what they are doing!
I knew it wasn't the phone or the sim card, I swapped another sim from a different number and the voice mail worked on the nexus 6.
Good luck!

kae9797 said:
Just to let you know I have my basic voice mail working and I have advanced calling 1.0 turned on and my HD Calling and VoLTE is working.
I had a lot of trouble with Verizon because they couldn't figure out how to turn the visual voice mail off right. took about 10 phone calls to tech support to get it right.
I was getting the gargled text messages and voice mail notifications just like you.
Don't give up just keep calling back till you get somebody who knows what they are doing!
I knew it wasn't the phone or the sim card, I swapped another sim from a different number and the voice mail worked on the nexus 6.
Good luck!
Click to expand...
Click to collapse
Thanks to the both of you, I have yet to call them, but figure something is likely borked from the activation of the new phone, for as large as they are I've seen too many botched provisioning issues lately
Don't know when I'll get to it, but I appreciate the input!

"READ Tmobile acknowledge Native message app is corrupt. Don't update Says TMobile

"READ Tmobile acknowledge Native message app is corrupt. Don't update Says TMobile
It seems that if you read online on T-Mobile forms in other areas people are not receiving all their text messages if not 10 to 50% of them are missing people are finding this out by logging into T-Mobile digits and same messages they never got through the native messaging app after the 8.0 update.
I noticed this when I did not receive messages for a good while until I put my SIM card into a Galaxy S8 and 20 to 30 messages popped up that were pre conversation topics from the past days before after talking to T-Mobile and digits support team they are being told to replace the device one time and Advising customer to keep the Nougat software until a fix ia found or until further notice this issue seems to be tied to the Z2 only and Oreo update just wanted to throw this out there as a pre warning the alternative solution the tech told me is that you can use a different messaging app but who's to say you'll ever know if you're not getting all your messages .
It evidently seems to be affecting incoming messages alternatively at your own choice maybe Nougat could be flashed back "Not sure" but this is a real life issue for this phone . If you want to be certain and surprised login to T-Mobile digits activate it and see what messages that you have not got
Hope this information is appreciated.

Um check your wifi calling settings
Sent from my [device_name] using XDA-Developers Legacy app

androidddaaron said:
It seems that if you read online on T-Mobile forms in other areas people are not receiving all their text messages if not 10 to 50% of them are missing people are finding this out by logging into T-Mobile digits and same messages they never got through the native messaging app after the 8.0 update.
I noticed this when I did not receive messages for a good while until I put my SIM card into a Galaxy S8 and 20 to 30 messages popped up that were pre conversation topics from the past days before after talking to T-Mobile and digits support team they are being told to replace the device one time and Advising customer to keep the Nougat software until a fix ia found or until further notice this issue seems to be tied to the Z2 only and Oreo update just wanted to throw this out there as a pre warning the alternative solution the tech told me is that you can use a different messaging app but who's to say you'll ever know if you're not getting all your messages .
It evidently seems to be affecting incoming messages alternatively at your own choice maybe Nougat could be flashed back "Not sure" but this is a real life issue for this phone . If you want to be certain and surprised login to T-Mobile digits activate it and see what messages that you have not got
Hope this information is appreciated.
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Click to collapse
seemles said:
Um check your wifi calling settings
Sent from my [device_name] using XDA-Developers Legacy app
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Click to collapse
What about it ? Wether on wifi calling or not this is a message issue acknowledged and very pronounced In many ways . It's simple to see with a few trial and error tests regardless of wifi
Or LTE Data
Seeing all your messages show up on TMO digits comparing them to messages you've got or never got .....putting a SIM card in a different phone and seeing multiple messages pop up that have still been trying to push through that are tied to specific time line conversations. TMobile literally already acknowledges this it's just nobody is realizing it because they're not expecting messages that they're actually missing from people.
Feel free to test it if you would like have multiple people text you wait for it to come through not saying it affects everybody T-Mobile did tell me that they already have a ticket out for it and it's software related to this particular phone.
On top of the SMS of all things is one of the most critical uses of a phone .
Just trying to shed light on a rising issue that most would never be aware of .

Because all Android phones ship with settings set to wifi preferred wich leads to dropped calls and unsent messages after setting up a home wifi. And if you have no sim installed your obviously using wifi calling wich is most definitely not as dependable as volte.
Sent from my [device_name] using XDA-Developers Legacy app

seemles said:
Because all Android phones ship with settings set to wifi preferred wich leads to dropped calls and unsent messages after setting up a home wifi. And if you have no sim installed your obviously using wifi calling wich is most definitely not as dependable as volte.
Sent from my [device_name] using XDA-Developers Legacy app
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I'll look into that....but if your not on wifi calling "connected" to a wifi network you would still be using volte right ? This is happening to people conversating anywhere Mobily in a vehicle not on wifi. Messages for instance with my brother whereas I never got a reply in which I would have came through after I put my SIM in my s8.
People are seeing ungotten messages in TMobile digits.
I don't really care i was just looking out for the community here with a potential problem hindering, and T-Mobile tech support made acknowledgement about it . I highly doubt a community across United States all at once is screwing up by keeping WiFi preferred on.
You're only going to be using WiFi calling if you're connected to an actual at work under that settings menu otherwise you would be using cellular by default just like it says to choose below that

You're only going to use Wifi calling if you're connected to a WiFi network otherwise you're going to use cellular default which is the same as being on cellular by default correct me if I'm wrong

Can you post a link to the discussion? I can't find anything after searching for a while.
Sent from my [device_name] using XDA-Developers Legacy app

Z2 force sms MMS broken discussion link

http://support.t-mobile.com/thread/143284

Multiple replied posts from z2 users
How this has not made it to xda is beyond me but it is real situation

It's really not a good feeling to really not know all the messages you should be getting that you're not especially the ones that you're not expecting the scenario is playing out just like it shows in these support forums and with myself.
It's like not "Some messages are blocked in a limbo status never reaching the target device
Like myself you could stick a SIM card potentially in another phone and see stuff that pops up that was related to conversations long ago that you never got replied too.
I haven't had much of a problem with T-Mobile to T-Mobile network SMS but many other people I know that use other carriers I never got replied to until I stuck my SIM card into a different phone of mine.
It's a janky situation and if TMobile is already acknowledge this and told to replace phones one time then evidently the issue has gotten out to the people that needs to I just don't know how nobody here on XDA knows about this .
I have tried multiple text apps and nothing seems to be different I even thought about editing access point but usually that only solves MMS problems

This issue was already addressed with a fix to boot by xda. I had the issue my self. With no issues after I updated to oreo.
https://forum.xda-developers.com/z2-force/how-to/t-mobile-how-to-3rd-party-sms-apps-root-t3661703

seemles said:
This issue was already addressed with a fix to boot by xda. I had the issue my self. With no issues after I updated to oreo.
https://forum.xda-developers.com/z2-force/how-to/t-mobile-how-to-3rd-party-sms-apps-root-t3661703
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Click to collapse
I tried this method and it did not work, after the Oreo update I tried again but kept having issues. Decided to Force stop the CPS app and install the Google Carrier services app and this worked. Don't remember where I heard/read about Google carrier services. BTW using Googles messages app now and seem to be receiving all messages.

I discovered this a few weeks ago then installed google messages and everything works now

Missing messages FIXED
androidddaaron said:
It seems that if you read online on T-Mobile forms in other areas people are not receiving all their text messages if not 10 to 50% of them are missing people are finding this out by logging into T-Mobile digits and same messages they never got through the native messaging app after the 8.0 update.
I noticed this when I did not receive messages for a good while until I put my SIM card into a Galaxy S8 and 20 to 30 messages popped up that were pre conversation topics from the past days before after talking to T-Mobile and digits support team they are being told to replace the device one time and Advising customer to keep the Nougat software until a fix ia found or until further notice this issue seems to be tied to the Z2 only and Oreo update just wanted to throw this out there as a pre warning the alternative solution the tech told me is that you can use a different messaging app but who's to say you'll ever know if you're not getting all your messages .
It evidently seems to be affecting incoming messages alternatively at your own choice maybe Nougat could be flashed back "Not sure" but this is a real life issue for this phone . If you want to be certain and surprised login to T-Mobile digits activate it and see what messages that you have not got
Hope this information is appreciated.
Click to expand...
Click to collapse
I have already experienced this issue. It's NOT related to wifi calling at all. I tested it with wifi calling on and with it off, same results.
What worked for me to FIX it was to clear storage and clear cache on the "native" app. You won't lose messages already on the device but you should backup with Carbonite sms first to be safe. Once I wiped storage and cache for the app I started receiving messages again normally.
I found out I was missing messages by installing digits. It's all working now but I'm keeping digits temporarily just to be safe.

texasaggie1 said:
I have already experienced this issue. It's NOT related to wifi calling at all. I tested it with wifi calling on and with it off, same results.
What worked for me to FIX it was to clear storage and clear cache on the "native" app. You won't lose messages already on the device but you should backup with Carbonite sms first to be safe. Once I wiped storage and cache for the app I started receiving messages again normally.
I found out I was missing messages by installing digits. It's all working now but I'm keeping digits temporarily just to be safe.
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Click to collapse
Wait so your saying this is a fix wether on Oreo or nougat and digits is the whole reason why .
And the native message app just need to clear cache and data in settings app
Sent from my [device_name] using XDA-Developers Legacy app

I deleted and deactivated digits completely. After I had it completely removed from my account, I rebooted and changed to Android Messages and everything has been fine since October.

Are the issues with this phone sorted yet? I was looking to purchase the T-Mobile variant of this phone but have read about issues such as not receiving texts (huge problem), VoLTE not working with Galaxy S7s, and WiFi connection issues. If they are not fixed, can they at least be avoided by refusing the Oreo update? I would like to avoid rooting my phone just to fix a defect and would only consider using a 3rd party messaging app if it fixed the problem without introducing other problems.
I have my phone choices currently narrow down to the Z2 Force, LG G6, and Galaxy S7 (all are currently in the $400 range). I was leaning towards the Z2 since it's the most powerful, but the issues I'm reading about seem quite severe.

After a little more research I see 2 patches were released for the Z2F after the Android 8.0 update.
https://support.t-mobile.com/docs/DOC-35970
I found a Reddit thread (https://www.reddit.com/r/Moto_Z/comments/7zxcpo/tmobile_moto_z2_force_ocx271_update/) where some people mentioned it fixed the SMS notification and Galaxy S7 VoLTE issues. I didn't see anything anything discussing the Bluetooth/WiFi issues or more importanly, the SMS not being received issue (the topic of this thread). Can anyone comment if those were fixed?

cyborgLIS said:
Are the issues with this phone sorted yet? I was looking to purchase the T-Mobile variant of this phone but have read about issues such as not receiving texts (huge problem), VoLTE not working with Galaxy S7s, and WiFi connection issues. If they are not fixed, can they at least be avoided by refusing the Oreo update? I would like to avoid rooting my phone just to fix a defect and would only consider using a 3rd party messaging app if it fixed the problem without introducing other problems.
I have my phone choices currently narrow down to the Z2 Force, LG G6, and Galaxy S7 (all are currently in the $400 range). I was leaning towards the Z2 since it's the most powerful, but the issues I'm reading about seem quite severe.
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The latest 2 Oreo updates have fixed those problems, and they didn't affect everyone.
Sent from my Moto Z (2) using XDA Labs

Android Messages Won't Send

About once every day or so, Android Messages won't send an SMS. If I reboot the phone, it will send. I have tried disabling wifi when it won't send, but it still won't deliver until a reboot. Verizon is my carrier. Never had problems with my Pixel 3XL. Any thoughts?

rrhutch said:
About once every day or so, Android Messages won't send an SMS. If I reboot the phone, it will send. I have tried disabling wifi when it won't send, but it still won't deliver until a reboot. Verizon is my carrier. Never had problems with my Pixel 3XL. Any thoughts?
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Click to collapse
Is this a new line or did you replace an old phone. I had a friend who had SMS issues and had to have a tech over the phone work things out. His phone replaced an iPhone and that had some CDMA to LTE issues in the switch.
Sent from my Pixel 4 XL using Tapatalk

Replaced a old phone. Seems to be if I have WiFi calling enabled on the phone that the problem occurs.

I'm having the same issue with Pixel 4XL when connected to Wi-Fi.

Does Verizon use the esim instead if a physical Sim card. On Sprint when I switched from my 3a to the 4 xl I had to wipe the esim information off the 3a.
My 3a was still registering as in service but no connected. It was causing issues with calling and texting. I cleared all the esim info from the 3a called Sprint and had them refresh everything in the back end and I haven't had an issue since.

I have a Verizon physical sim. The issue seems worse today. When I got home from work I was wondering why I wasn't getting any texts. I turned off wifi and was flooded with messages that I didn't receive since connecting to wifi. My wife's Pixel 3XL and daughter's Pixel 2 are not having the same issue.

I have the exact same issue and started another thread describing it. I never had this problem with the Pixel 3 XL.
Sent from my Pixel 4 XL using Tapatalk

Did you have an iPhone beforehand? If so the go to apples site and unregister from iMessage as that's the culprit.
Sent from my Pixel 4 XL using Tapatalk

Solution: https://forum.xda-developers.com/pixel-4-xl/help/advisory-verizon-users-upgraded-pixel-3-t3997613

I simply disabled "chat features" within settings of android messages and seemed to do the trick. Good luck!
Edit: Nevermind, it was working but stopped. Please let us know if anyone else has success with Verizon tech support.

Advisory: Verizon Users Who Have Upgraded from a Pixel 3 to a Pixel 4

Verizon customers that had Pixel 3s has the ability to use RCS through Android Messages with other Pixel 3 users. This was a legit setup, not the hack that is floating around the internet. However, Verizon does not support this with the Pixel 4 at this time.
I was running into a problem after upgrading from my Pixel 3 to 4 that if I enabled WiFi calling on my Pixel 4 it would not send text messages. After many calls with tech support to no avail, replacing my phone with a new Pixel 4 which did not solve the problem, was able to finally determine the issue was related to RCS being enabled on my account w/ Verizon. Once I mentioned to the Level 2 Tech that I thought this might be the problem, they saw where it was setup as a feature on my account in their system. They removed it and now I am able to send text messages again with WiFi calling enabled. Just a heads up for anyone that might run into this problem if they have upgraded from a Pixel 3 to a Pixel 4 on Verizon.

Why is this more desirable to disable it instead of just enabling it on the new phone??

The only way to enable it, f your on Verizon, is to use the hack. I tried the hack. It would allow me to interact with other users that had RCS enabled, but still wouldn't allow me to send SMS or MMS messages.

rrhutch said:
Verizon customers that had Pixel 3s has the ability to use RCS through Android Messages with other Pixel 3 users. This was a legit setup, not the hack that is floating around the internet. However, Verizon does not support this with the Pixel 4 at this time.
I was running into a problem after upgrading from my Pixel 3 to 4 that if I enabled WiFi calling on my Pixel 4 it would not send text messages. After many calls with tech support to no avail, replacing my phone with a new Pixel 4 which did not solve the problem, was able to finally determine the issue was related to RCS being enabled on my account w/ Verizon. Once I mentioned to the Level 2 Tech that I thought this might be the problem, they saw where it was setup as a feature on my account in their system. They removed it and now I am able to send text messages again with WiFi calling enabled. Just a heads up for anyone that might run into this problem if they have upgraded from a Pixel 3 to a Pixel 4 on Verizon.
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Click to collapse
Thanks for pointing this out because I was having the same issue. I was on the phone with Verizon tier 2 tech support and they claimed there is no such setting so it's hard to know which support person to believe! I simply disabled "chat features" within settings of android messages and seemed to do the trick. Thanks again!
Edit: Nevermind, it was working but stopped. Please let us know if anyone else has success with Verizon tech support.

bills742 said:
Thanks for pointing this out because I was having the same issue. I was on the phone with Verizon tier 2 tech support and they claimed there is no such setting so it's hard to know which support person to believe! I simply disabled "chat features" within settings of android messages and seemed to do the trick. Thanks again!
Edit: Nevermind, it was working but stopped. Please let us know if anyone else has success with Verizon tech support.
Click to expand...
Click to collapse
I wish I had gotten more info from the Level 2 person, but he clearly said that there was an RCS setting on my line that he had to remove. Once he did, it started working.

rrhutch said:
The only way to enable it, f your on Verizon, is to use the hack. I tried the hack. It would allow me to interact with other users that had RCS enabled, but still wouldn't allow me to send SMS or MMS messages.
Click to expand...
Click to collapse
Ah ok gotcha. I didn't recognize what you meant. I'm on Verizon with the RCS enabled and have not have any issues with sending it receiving so far. I guess it'sn like you said that it's an internal Verizon condition.

Google Voice did not ring on incoming calls for my Pixel 5

Google Voice did not ring on incoming calls for my Pixel 5. I tried all the online advice I could find but still failed. After 2 weeks of experimenting, I stumbled on a workaround today! I am still asking this question online so that I can share it with the public.
Many online blogs acknowledge this is a Google bug and the most prevalent workaround is to “use carrier only” for “Making and receiving calls” under Google Voice settings.
"Use carrier only" unfortunately is not much of a solution for those who travel internationally! Google Voice would expect this carrier to be a U.S. company during configuration. Roaming internationally on a U.S. carrier number runs up a HUUUGE phone bill! It begs the question of why even bother with GV if I want to involve my U.S. carrier number when I travel overseas. If I were in the U.S. today, with my unlimited plan, I would see no reasons to use GV either except if I just want to have a separate phone number that is always mine. "use carrier only" is totally brain dead from the cost perspective.
When I was on my Samsung S4, I didn't have this problem. Finally, I decided to upgrade to Pixel 5 and GV stopped ringing for an incoming call.
After I upgraded to Pixel 5, I wiped clean my S4 thinking I would either donate it or give it to a kid as a toy. Out of curiosity, I installed GV again on my S4 today to see if it still works. GV does NOT treat my S4 as a separate device but as the same "Android Device" on my Pixel 5. I guess this is due to both phones are logging into the same account. I then called my GV number and my Pixel started to ring! Curiously, S4 didn't ring. As an experiment, I opened the notification settings of the GV app on my S4 and customized it to the way I wanted it. Now, when I called my GV number, the Pixel didn't ring but the S4 rang! After that, I tried both disabling notifications on the S4 for GV and turning off S4, both methods would enable the Pixel to ring again!
Since the Pixel 5 would ring when the S4 is turned off, what would happen if GV is uninstalled from the S4? Well, the Pixel 5 stops ringing! I re-installed GV on the S4 and called my GV number, the S4 started to ring while the Pixel remained silent. This contrasts the situation after the 1st installation, ie. the Pixel rang instead.
Here is my observation:
*Both phones must have GV installed to work.
*GV would only ring one of the 2 phones, but it's hard to say which phone would ring if both are on and the notifications are enabled on both
*By disabling notifications on the S4 or turning off the phone, the Pixel always rings
*Now I can use GV either over Wi-Fi or my European SIM (traveling in Eu currently) to receive and make calls
For those who are writing these what to do with an old phone blogs, I guess they can add this workaround to their list, ie. to fix a bug for Google! I assume the old one has to be a device that doesn't have this problem to begin with. Haha.