S Pen Unlock menu bug. - Samsung Galaxy Note 9 Questions & Answers

Hello,
So I noticed this issue and the local live chat support failed to help me and the only thing suggested was a factory reset.
The Unlock with S Pen Remote" option on the Note 9 is a bit buggy. First, whenever it's on, your phone can be unlocked bypassing every security you've set up.
Having this issue since the day I own it and it's not fixed via the November update. Also it's not related to the Google's Smart Lock.
The second thing about this is the menu which can't seem to be able to save the chosen option. Here is a video of what I am talking about.
https://imgur.com/a/jT82AF9
For long time I was looking for a way to disable it and after one reboot I finally did it and now I cannot turn it back on. Apparently there is almost invisible "OK" button
Trying to figure out if anyone is having the same issues.

Related

[Q] Camera Lock screen icon not working anymore

Usually, if you launch the camera from the lock screen you're able to take photos etc.. without unlocking the phone (I have pattern lock). However recently I am not able to do that. Instead, it just asks for my lock pattern straight away.
The only thing I can think is that I installed Facebook Home which might have changed the launcher behaviour, but I uninstalled that after about 10 seconds, and restored the defaults. But could something still be messing it up?
My last resort will be to clear HTC Sense's local data (and my last LAST resort will be a factory reset), but I'm loathe to do that unless I really need to.
Has this happened to anyone else? Any idea how to fix it please?
first remove the lock screen pattern.
if the problem persists backup your data and do a factory reset
Thanks for the reply...
I've actually managed to track down the issue - looks like a bug in HTC Sense to me (I am using 1.28 so hopefully its fixed in 1.29?). Basically if I enable any Accessibility Service then the lock screen icons dont work. In my case I have the Pebble and Pebble Notifier services enabled, however if you use the built-in TalkBack service then it has the same effect.
Not sure how to proceed with this one so I think I'll fire HTC a support email to see if they've addressed it.

Device Requiring Pattern to Boot

After experiencing some Bluetooth issues on the January 12th build of CM13 which were supposedly fixed a long time ago but never were for me(Bluetooth Share crashing constantly and disconnecting my watch) I figured it may be caused by updating over old nightlies, so I decided to a clean install of the latest nightly from January 18th.
I installed and set it all up including my pattern lock and I made sure that I had it checked off that I do not want to have to require my pattern to start the phone. Later when I went to do a reboot it asked me for my pattern to turn my device on. I assumed it was a new bug, disabled my pattern, reboot, it didn't ask so I enabled it again, this time tapping that I did want to require it and then tapping that I didn't to make sure it was set. Same thing, it asked for a pattern on startup.
So I wiped my whole device again and flashed my TWRP backup of the January 12th nightly and now it too asks for a pattern to start... I've tried wiping the internal storage, assuming it had something to do with encrypt but that didn't fix the issue. Anyone know how to disable this? I hate entering my pattern to start the phone.
Have you tried to turn on an Accessibility Service? In my case this always disables the pattern on boot
cOmrade93 said:
Have you tried to turn on an Accessibility Service? In my case this always disables the pattern on boot
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Thank you, it worked. I would like to know how someone would disable this if they didn't have an accessibility service? The only one I had was for my Pebble.
admiralspeedy said:
Thank you, it worked. I would like to know how someone would disable this if they didn't have an accessibility service? The only one I had was for my Pebble.
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Click to collapse
thats a good question. I think this whole "pattern on boot" has serious problems. In theory unchecking "require pattern to start" should disable the pattern. But it only works some time...

Has anyone noticed in their Note 8 or S8+/S8 what has happened to Smart Lock?

Recently, in my Note 8, no matter what I do, I’m having issues with Smart Lock. Specifically when I’m at home with Trusted Places. It works with the other Smart Lock areas, just not the Trusted Places. I thought if i shutoff WiFi, I fixed it. But, no. It still doesn’t work. About 2 weeks ago, it was working flawlessly. Obviously if the phone wasn’t used for 4 hours, I would have to use a method to unlock my phone, but after that when I was at home it would open without entering any method to unlock the phone. Anyone have this issue? If so, any solutions? I’ve tried so many and I’m getting tired and frustrated. I really don’t want a feature that’s been working on many Android phone including this one for years, make me resent this phone. Not sure if resent is the right word, but I’m sure everyone knows what I’m talking about. What is with Samsung, from how they handled the Note 7 fiasco (I got a lot more help through Verizon), not bringing back the original S Note app, constantly giving us great features then taking them away, etc. I can keep going on and on. If there was another Android phone that had a S Pen comparable to theirs, I really think they would be in trouble with how they are treating us consumers. I’m just really frustrated. Hopefully someone can help with this issue, that shouldn’t be. But based on my Google search, it looks like I’m not the only one. Thanks in advance for your help.
sll1313 said:
Recently, in my Note 8, no matter what I do, I’m having issues with Smart Lock. Specifically when I’m at home with Trusted Places. It works with the other Smart Lock areas, just not the Trusted Places. I thought if i shutoff WiFi, I fixed it. But, no. It still doesn’t work. About 2 weeks ago, it was working flawlessly. Obviously if the phone wasn’t used for 4 hours, I would have to use a method to unlock my phone, but after that when I was at home it would open without entering any method to unlock the phone. Anyone have this issue? If so, any solutions? I’ve tried so many and I’m getting tired and frustrated. I really don’t want a feature that’s been working on many Android phone including this one for years, make me resent this phone. Not sure if resent is the right word, but I’m sure everyone knows what I’m talking about. What is with Samsung, from how they handled the Note 7 fiasco (I got a lot more help through Verizon), not bringing back the original S Note app, constantly giving us great features then taking them away, etc. I can keep going on and on. If there was another Android phone that had a S Pen comparable to theirs, I really think they would be in trouble with how they are treating us consumers. I’m just really frustrated. Hopefully someone can help with this issue, that shouldn’t be. But based on my Google search, it looks like I’m not the only one. Thanks in advance for your help.
Click to expand...
Click to collapse
Do you have an Exchange account of some kind on the device? My corporate email disables Trusted Places in my device, but sometimes it kicks in and works for a brief period of time.
Works fine for me
Sent from my SM-N950U using Tapatalk
Actually had the same issue, had to add my current location under smartlock Trusted places (even though it shows as identical address to home)
Jammol said:
Do you have an Exchange account of some kind on the device? My corporate email disables Trusted Places in my device, but sometimes it kicks in and works for a brief period of time.
Click to expand...
Click to collapse
Unfortunately, that’s not it. It’s been working flawlessly since I got the phone on release date. It’s just been recently, approximately 2 weeks, that it stopped working. Even then, I’ll get it to work for a dat and then it will stop again.
SteelPicori said:
Actually had the same issue, had to add my current location under smartlock Trusted places (even though it shows as identical address to home)
Click to expand...
Click to collapse
I’ve tried this, too. I’ve also tried different locations on my street and it was working, but then stopped again. Open to other suggestions.
sll1313 said:
Unfortunately, that’s not it. It’s been working flawlessly since I got the phone on release date. It’s just been recently, approximately 2 weeks, that it stopped working. Even then, I’ll get it to work for a dat and then it will stop again.
Click to expand...
Click to collapse
Oh okay. Only other thing I can think of is software update that was released about that time. Can you try a factory reset after backing up your data?
Jammol said:
Oh okay. Only other thing I can think of is software update that was released about that time. Can you try a factory reset after backing up your data?
Click to expand...
Click to collapse
Thanks for the quick response. I appreciate the thought, but I was trying to figure out another way. I finally got the original S Note app with Action Memo, Photo Note, Idea Sketch, Sketchbook, Easy Chart, etc. on the phone and I really don’t want to take any chances that I lose that app. It’s my favorite app for the Note. Still shocked that Samsung changed it to Samsung Notes. However, you gave me an idea. I normally wipe cache partition when I do updates and I forgot after the last security update. So I just did it and Trusted Places is working so far. Hopefully it continues. Thanks for the suggestion! If this holds up, I will let you know and then I’ll just have to remember to do that after each OTA.
My wife and I use smart lock location at home, hers stopped working 2 days ago and mine stopped yesterday. Must have been an update to an app that is killing it.
Just spoke with a Samsung rep and have a possible solution
Settings >> Apps >> more options ( 3 vertical dots) >> tap on System apps
scroll to "google play services" and clear it's cache, reboot the phone and then check for the issue.
This worked for me.
Sent from the delta quadrant.
EVObastard said:
My wife and I use smart lock location at home, hers stopped working 2 days ago and mine stopped yesterday. Must have been an update to an app that is killing it.
Just spoke with a Samsung rep and have a possible solution
Settings >> Apps >> more options ( 3 vertical dots) >> tap on System apps
scroll to "google play services" and clear it's cache, reboot the phone and then check for the issue.
This worked for me.
Sent from the delta quadrant.
Click to expand...
Click to collapse
I just tried this idea for my phone and I thought it worked, but unfortunately I was wrong. I wanted to double check to be certain because one of my work arounds to fix this issue was just rebooting the phone and making sure my location was working and then it would work. So of course since your idea involved rebooting I knew that would help my phone. I was just hoping the added step of clearing the cache would make it work permanently. Are both of your phones still working? I may just forget it and set it up for either the Google Home or mini as a trusted device because this is getting very frustrating. If you could think of anything else, please let me know. Thanks again.
I had the same problem at home and I narrowed down to the GPS not locking down properly in different areas of the house. Open Google Maps and you can see.
So, the next time it stops working, simply add the trusted zone of your area again even though the coordinates are the same.
I have the same coordinates registered 4 times in my device and haven't had an issue since.
It's a stupid solution but works.
i have an N950F running 8.0.0 and for me it stopped working on Nougat. After i clean istalled Oreo, smart lock worked for about 3 days. Now it doesn't again . I already cleaned cache of google play services and since then it works when it want's sometimes it workes sometimes not. is there no way to force it ? i mean once we have unlocked the device we can tap the lock on lockscreen to lock the device again . Is there nothing similar like this to unlock the device if the Automatad way isn't working propertly?
Adding more locations around my home area also didn't helped.
it is also very frustrating that we only can add bluetooth devices to trusted devices instead of i.E. my home router so it would know that i am at home not only through GPS location.
sll1313 said:
Unfortunately, that’s not it. It’s been working flawlessly since I got the phone on release date. It’s just been recently, approximately 2 weeks, that it stopped working. Even then, I’ll get it to work for a dat and then it will stop again.
Click to expand...
Click to collapse
I have the exact same problem! I'm not sure when it started happening, but it has annoyed me more and more over the last couple of weeks. I'll try to add my home again as a second input.
Note8 950F w/ Jan security update (nordic).
edit: it seems to work now when I've added my home two times.
I’ve actually tried all those ideas. I have a paragraph of locations including addresses as well as coordinates. I find that interesting that you mentioned about having four of the same coordinates because I noticed something quite interesting. Sometimes when they’re the same coordinates it will say it’s a duplicate and those I’ve dismissed. However, others that come up don’t come up with that message and I end up having multiple items with the same coordinates. Later on I erase them because I figure they’re just duplicates. I won’t going forward to see if that works. I’m assuming the ones the system catches as duplicates are the ones to not have included. I’m thinking about trying my home or one of my minis to use as a trusted device. I just really would like to get Trusted Places to work, but if not I think that’s the only other option since we can’t use a router as an option and I don’t have any of my Bluetooth speakers on all the time (I’m assuming those won’t work because of that). Please keep us informed in anyone cane up with any other ideas (as I’m sure you all will) and I will do the same.
LegendSmoker said:
i have an N950F running 8.0.0 and for me it stopped working on Nougat. After i clean istalled Oreo, smart lock worked for about 3 days. Now it doesn't again . I already cleaned cache of google play services and since then it works when it want's sometimes it workes sometimes not. is there no way to force it ? i mean once we have unlocked the device we can tap the lock on lockscreen to lock the device again . Is there nothing similar like this to unlock the device if the Automatad way isn't working propertly?
Adding more locations around my home area also didn't helped.
it is also very frustrating that we only can add bluetooth devices to trusted devices instead of i.E. my home router so it would know that i am at home not only through GPS location.
Click to expand...
Click to collapse
I haven’t installed Oreo yet. I was waiting to hear what everyone thinks of it. How do you like it? That was one of my ideas that I was hoping would work. The only reason I haven’t installed Oreo besides waiting to hear what people thought. I want to make sure the Note 8 runs as well on it. I know in the past sometimes you upgrade and it makes the phone run worse. Also, I’ve got Nova Prime running , so it’s seems like I have most of the features that come with Oreo already on my phone. Honestly the last and most important reason I haven’t upgraded is the original S Note app. I had it running with Action Memo for quite sometime, but finally after awhile I managed to get it fully installed with Photo Note, Easy Chart, Idea Sketch, Scrapbook, etc. It’s working in its full form. There’s one very minor thing that I never realized wasn’t around since the Note 4 (because I didn’t own the Note 5 since it didn’t have the SD slot). And that’s not being able to bring in a photo from your gallery to Photo Note. Other than that minor item, it works flawlessly. So I really don’t want to lose it. I know eventually I will take my chances, but I was really hoping someone else already updated their phone and it’s still working. By any chance, did you have it fully installed when you updated to Oreo? BTW, the only other option which I put in my other post which another person posted as well is to use the Google Home/mini/max as a trusted device as a workaround.
sll1313 said:
I haven’t installed Oreo yet. I was waiting to hear what everyone thinks of it. How do you like it? That was one of my ideas that I was hoping would work. The only reason I haven’t installed Oreo besides waiting to hear what people thought. I want to make sure the Note 8 runs as well on it. I know in the past sometimes you upgrade and it makes the phone run worse. Also, I’ve got Nova Prime running , so it’s seems like I have most of the features that come with Oreo already on my phone. Honestly the last and most important reason I haven’t upgraded is the original S Note app. I had it running with Action Memo for quite sometime, but finally after awhile I managed to get it fully installed with Photo Note, Easy Chart, Idea Sketch, Scrapbook, etc. It’s working in its full form. There’s one very minor thing that I never realized wasn’t around since the Note 4 (because I didn’t own the Note 5 since it didn’t have the SD slot). And that’s not being able to bring in a photo from your gallery to Photo Note. Other than that minor item, it works flawlessly. So I really don’t want to lose it. I know eventually I will take my chances, but I was really hoping someone else already updated their phone and it’s still working. By any chance, did you have it fully installed when you updated to Oreo? BTW, the only other option which I put in my other post which another person posted as well is to use the Google Home/mini/max as a trusted device as a workaround.
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Click to collapse
Ou i like Oreo. I did a clean install and can say that I have Better SOT( on nougat 4 h on oreo 5h ). Else is same as nougat for me... Some changes in Settings UI and some changes in ui here and there nothing interesting. I can't help you with Snote because I didn't use it in past with my older Note 3 or 4 or 5 but now I just learned to use Samsung notes because i am just writing some songtexts with it. I can understand also that users don't want to switch because snote had more features but they are making it harder and harder to get snote back with fully functionality so it is only matter of time until it is fully uncompatible. But I Can find it on play store so it probably still works. If you hold the s pen button and touch the screen with the pen twice you will get an action memo like note with Samsung notes but you probably know that and this is the only thing I need ^^ what do you mean with fully installed after updated to oreo? I did a factory reset before and after I flashed oreo with Odin. And then I restored all my files with smart switch from PC. If you want to keep your data you can wait for OTA update or try dirty flashing with Odin but if you get any fc's after you updated them you will still need to factory reset to get rid of these errors. Thanks for this suggestion but unfortunately I don't own any smart home or Google home devices except of chromecast and this is not enough ^^
Gesendet von meinem SM-N950F mit Tapatalk
I have the same issue lately (maybe 2 weeks at most so mid-March) that I've noticed Smart Lock no longer working most of the time when I'm at home or any other "trusted places". Seriously annoying because as mentioned above (by LegendSmoker) that they should allow routers to be added as trusted devices then it would solve this issue. I'm using the Canadian Note 8 (N950W unlocked) and it was fine from launch up until 1-2 weeks ago roughly and now it prompts the pattern or biometrics most of the time when I am at home. Nothing has helped so far in resolving this so not sure what caused it but hopefully it will start working again soon.
This is very annoying. I've done factory reset but the problem comes back after a few hours of use.
I've discovered something interesting, mine usually works late at night, like after 10p, coincidentally right after my AOD turns off. I've tried manually turning off AOD but that doesn't seem to help. I just realized that I have the do not disturb coming on at 10p also but my wife does not so I don't think it's that. It seems really odd though, that it works late at night, every night.
Sent from the delta quadrant.
LegendSmoker said:
Ou i like Oreo. I did a clean install and can say that I have Better SOT( on nougat 4 h on oreo 5h ). Else is same as nougat for me... Some changes in Settings UI and some changes in ui here and there nothing interesting. I can't help you with Snote because I didn't use it in past with my older Note 3 or 4 or 5 but now I just learned to use Samsung notes because i am just writing some songtexts with it. I can understand also that users don't want to switch because snote had more features but they are making it harder and harder to get snote back with fully functionality so it is only matter of time until it is fully uncompatible. But I Can find it on play store so it probably still works. If you hold the s pen button and touch the screen with the pen twice you will get an action memo like note with Samsung notes but you probably know that and this is the only thing I need ^^ what do you mean with fully installed after updated to oreo? I did a factory reset before and after I flashed oreo with Odin. And then I restored all my files with smart switch from PC. If you want to keep your data you can wait for OTA update or try dirty flashing with Odin but if you get any fc's after you updated them you will still need to factory reset to get rid of these errors. Thanks for this suggestion but unfortunately I don't own any smart home or Google home devices except of chromecast and this is not enough ^^
Gesendet von meinem SM-N950F mit Tapatalk
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Click to collapse
Thanks for the quick response. I will probably wait for the OTA for Oreo since I’ve waited this long and I’ve heard rumors it’s coming very soon. Yes, I am aware that you are able to open Samsung Notes the same way you were able to open Action Memo.
The S Note app that’s on the Play Store is not the original version and is missing numerous features. While there still a few features that are better than the Samsung Notes app, if that was my choice I would’ve probably followed your lead and stuck with Samsung Notes. Luckily, I was able to get the S Note app with Action Memo installed on my phone pretty quickly and eventually found a way to get the entire S Note app that besides having Action Memo, it also has Photo Note, Easy Chart, Idea Sketch, Scrapbook, and the rest. So that’s what I meant I took me some time to find a way to get the whole app side loaded and fully installed on my phone. I actually found the answer on this site. So I was trying to explain that I am somewhat worried that when I update to Oreo, it won’t work or I’ll have to do it all over again. I really hope not.
I also really hope that Samsung changes it’s mind with Samsung Notes in that either they improve the app with all, if not more, of the S Note features or just bring back S Notes. I didn’t use the S Pen really at all because I was really unaware of all its capabilities, including S Note until I upgrade from the Note 2 to the Note 3. I really think if they expanded the features of the app they would leave a lot of phones in the dust. There’s a member of XDA, tah480, who has some really great ideas on how the could really perfect S Note and make a phenomenal app. I already feel it’s probably the best app ever and with his ideas it would really be unreal.
I hope that it explains what I posted better. Also, while my phone isn’t perfect, I’m wondering if there is a weird delayed issue with location. I’ve added a lot of places in Trusted Places and will always add more every time it doesn’t let me in, but I’ll also open the Map app or ask Google where I am and then sure enough it works, but again only temporarily. It also seems to work temporarily after a reboot.
Oh and to the other post, I actually found the complete opposite about the AOD. I had mine going off at night and I changed it because I though it was having an effect on a clock/weather widget. Now it seem the Smart Lock is actually working better, still unfortunately not like it did. I’m just disappointed because I was really hoping then when I updated to Oreo I was hoping that would fix it, but it sounds like that’s not going to happen.
The only other thing that’s interesting is I notice I have a delayed issue with updating/installing apps on Google Play. They download and then they sit there and either eventually get installed or I have a workaround to get it to work. The only thing I could think about is I disabled the DT ignite (or whatever it was called before). It was my understanding that you should disable it. I’m wondering if I put it back, if these issues would start working again.

Fingerprint lock and "Password Required For Additional Security"

I use a fingerprint lock and after the last update I get this message quite a bit, perhaps hourly. It used to occur about every two days, which probably wasn't enough, but now having to type my rather complex password a dozen times per day is annoying. It's not like I even sat the phone down -- it stays in my pocket and sometimes does this despite never leaving my hand. I even use "SmartLock" with my bluetooth watch, which hasn't helped. Any idea short of a firmware downgrade to improve this?
izomiac said:
I use a fingerprint lock and after the last update I get this message quite a bit, perhaps hourly. It used to occur about every two days, which probably wasn't enough, but now having to type my rather complex password a dozen times per day is annoying. It's not like I even sat the phone down -- it stays in my pocket and sometimes does this despite never leaving my hand. I even use "SmartLock" with my bluetooth watch, which hasn't helped. Any idea short of a firmware downgrade to improve this?
Click to expand...
Click to collapse
I never have to use a password except just after a reboot, so having to do it once every two days is already abnormal to me
And I use smartlock with a bluetooth watch as well, that smart lock will ask me to use fingerprint after some idle time though
I searched for this issue for close to a month will no resolve.
Today I finally read what I've been experiencing!
My phone would jump to lock screen asking for pin while it was in in use with google apps and 3rd party apps.
I also had smartlock active @ home, my vehicle and BT devices.
In my vehicle while navigating with maps and on my bike using a trail map app it would go black screen/pin. It would also happen with spotify the screen would go black but ask for pin when screen was touched.
At home it would be in the news feed, messenger, FB, etc.....black screen/lock screen.
Numerous factory wipes and 3rd party apps deletions didn't resolve.
I started the warranty process with google. I wasted time with their CSR trying to T/S online. , I went to ubreakifix 3 times at google's insistence to get it rechecked, ubreakifix duplicated the issue and couldn't do anything for me.
They recommended replacement.
Google was hesitant because ubreakifix couldn't confirm a hardware issue. Ubreakifix wouldn't and couldn't diagnose hardware because they have no replacement parts for the Pixel 5.
Google agreed but would not send a device until my was sent back. They suggested going through my wireless provider for a loaner. My provider did but then they sent it off to their repair center instead of Google and found nothing abnormal and sent it back to me.
I just got it back yesterday after 2 weeks, I had one lock up yesterday.
I read that last night's security update resolved a "sensor" issue and I'm hoping that was the original issue.
This device is not on my recommended list.
I miss my 3XL, the size, the haptics, the squeeze are things I miss from that phone.
My kid reminded me everyday for the 10 days I was without mine.
izomiac said:
I use a fingerprint lock and after the last update I get this message quite a bit, perhaps hourly. It used to occur about every two days, which probably wasn't enough, but now having to type my rather complex password a dozen times per day is annoying. It's not like I even sat the phone down -- it stays in my pocket and sometimes does this despite never leaving my hand. I even use "SmartLock" with my bluetooth watch, which hasn't helped. Any idea short of a firmware downgrade to improve this?
Click to expand...
Click to collapse
This happened to me just once last night. Not sure why/what triggered it but fortunately it only has happened the one time.

Question Face recognition/unlock stopped to work after last update

Hello! After the last update that I've received a couple of days ago (current OS version: 31.1010.0410.61) I can't unlock my phone using the camera, I need always to use the fingerprint. I've tried to re-setup the face recognition but nothing, I can't unlock the phone using the camera. Any idea how to fix it? I've noticed also that before during the unlock there was the green camera icon on top right, now there is just a green dot. I don't know if it can be relevant.
Any suggestion is appreciated.
Thanks!
Try to - delete your face from phone. Then in apps find Asus Face Unlock Service - force stop, then clear internal memory. Restart phone - register face and boom - works like charm, at least for now. You can also clear cache files system-wide and reboot your device.
Thanks for the suggestion but at the end I've solved in another way. When I went to "Security & Lock screen" section to remove the face recognition. I've noticed that there was a "Google Play system update" pending.
I've launched it and it fixed it
Good to know. But it may be temporary fix. I reported this bug of Asus official forum and - one of mods reply that they fix this in next FOTA. This must be something more serious.
The problem came back, after about a day later. Now everything is updated but the unlock doesn't work anymore. I wanted to try your method, but I don't find any "Asus Face Unlock Service" app. In the meanwhile I'll hope in a fix in the next FOTA
herod2k said:
The problem came back, after about a day later. Now everything is updated but the unlock doesn't work anymore. I wanted to try your method, but I don't find any "Asus Face Unlock Service" app. In the meanwhile I'll hope in a fix in the next FOTA
Click to expand...
Click to collapse
When you enter all apps menu press three dots and select show system apps. Then you find Asus face app.
Edit.
For me this solution is working for a out 2 days. After app crashes and you need repeat whole process.
I've just noticed that if you restart the phone it also "fixes" the problem, but I suppose that it won't last long. I really hope that they fix it asap

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