Database Develop

[Q] Anyone else cannot connect to ATT server

WIth five bar and over 1mbps on download test via 3G, I keep getting
"Unable to communicate with ATT server" for Software Update.
Anyone else getting the same message?

I got the same message. I don't know what to do.
Sent from my SAMSUNG-SGH-I897 using XDA App

I wasn't able to. I tried everything and finally was able to put my phone back to the stock settings. Nothing worked. Contacted AT&T and they had no idea. Finally to save myself any trouble I just contacted Amazon, who I bought the phone through, and they are sending me a new phone that should arrive tomorrow.

I spoke with business care yesterday and qouted my/same error message. Whether or not she knew what she was talking about.....who knows, but she said since it was a push I didn't need to "check for update" and that it would happen automatically. Sounded like scripted response to that particular error. I am already running leaked JH7 and noticed significant GPS improvement over stock, JH2 and JH3. Curiosity was getting best of me so I have tried twice since update was available. Very happy with phone other than hesitant "back" button since installing leaked JH7 and removing all bloatware no need to update really until Froyo 2.2

Okay so I have done nothing to my phone other than download apps from the market. I have not rooted or sideloaded or lag fixed or whatever.. wouldn't know how. I also have a brand new sim if that matters or not.
I am getting a message a few minutes after I check for updates that says "Connection Failed, Unable to connect to the AT&T servers". Any idea why this is happening? As I said, I have not done anything to the phone other than download stuff from the market.
I have done this the last 2 days and the same thing happend both times. I don't want to change the date on my phone so i waited the 24 hours. Also as a side note.. I have checked for software updates 2 other times prior to this just for giggles. Once about a week or so after I got the phone and I got a message that said no updates and than again a few weeks ago and it did the same thing it did yesterday and today.. the connection failed message.

I would just wait a couple days then try again. There looks to be nothing you can do on your side. Since the update is rolling out in stages, I bet those who can't connect aren't "allowed" to update yet.

Yesterday the update completely bricked my phone. I exchanged the phone last night and again today as both I got had alot of issues (GPS Test finds 0 satallites regardless of where I am - my first phone that bricked worked great, Can't even connect to Android Market on my new phone...).
Since last night I couldn't connect either. I just spoke with AT&T, they told me to exchange my phone against and offered to give me an $85 credit to my account for the inconvenience.
If my next phone doesn't work like my first, I might be done with the Captivate... And i love this phone.

I have the same message when I try to check for the update. When did you all buy your Captivate? I bought mine on September 3rd. I wonder if they roll the update out to the folks that bough the phone earlier this year and block the newer users.

I bought my captivate the day it came out.

I got mine 3 days before it came out and I cannot connect
I think it might be to excessive server load on the part of AT&T. It might just throw out your request if there are too many people downloading

My phone has NEVER been able to connect. Bought it launch day and while playing with it I tried to see what that function did. It didn't connect but I figured everything was fine and it would work when it needed to...until this update came out and it still wouldn't connect.
Went to the AT&T store - their solution was to replace my SIM card because that MUST be the problem. No dice. They threw up their hands and handed me the phone number to get a warranty exchange.
It was pretty funny watching them try to navigate the menus. I can't believe they sell the product and don't know a thing about it.

Much like the poster above me, when I got mine (mid-August), I attempted to update just to make sure I would have the latest software at that time. It failed to connect and when I tried 24hrs later, still couldn't. So I just gave up unworried. I haven't gotten the update yet and will give it thru tomorrow before I try again. For what it's worth, the gps has always worked fine for me.

I get the same things, no root, nothing. I have a feeling that it just hasnt been released to us yet. I could be wrong and if so its gonna really suck. I bought mine 3 weeks ago from Amazon.
Something that would confirm to me that its just that it hasnt been released is if someone who got this message magically starts working the next day, whatever. Anyone?

I'm not really sure what to believe.. Seems like many others can at least see the update from the software update menu -
some have brought their phones into at&t and gotten a new phone that does get the update manually as well.. I am well past the 30 day return and like a lot of us, have flashed other roms, etc- But this doesn't seem to be a problem with some as they are still able to get the OTA update..
I assume we just wait for the next few weeks as they push the update to everyone- but who wants to wait that long??

I understand 100% about not waiting. I keep bumping my calendar forward and trying again....Im up to some where in first part of October already.
Mine always comes up with two arrows in the upper left corner. Once, before it failed to communicate it in the top of the screen in the center it came up with a white circle with arrows inside it. In a few seconds it gave the failed to communicate.

Yea, I agree with whom said that it is prob a server rejection on the matter.. guess we will have to wait. T_T

PersonOfKnownOrigin said:
My phone has NEVER been able to connect. Bought it launch day and while playing with it I tried to see what that function did. It didn't connect but I figured everything was fine and it would work when it needed to...until this update came out and it still wouldn't connect.
Went to the AT&T store - their solution was to replace my SIM card because that MUST be the problem. No dice. They threw up their hands and handed me the phone number to get a warranty exchange.
It was pretty funny watching them try to navigate the menus. I can't believe they sell the product and don't know a thing about it.
Click to expand...
Click to collapse
Except for the ATT store thing, I've had the exact same experience. Never been able to connect, and my update clock (to ping the server) gets reset to 24h. Even though it couldn't communicate in the first place. This happened before and after root. Never thought to go to the ATT store since I got the phone online.
I wonder if it has to do with locale. A lot of the people posting "no problem" or that they got updates are not in the coastal cities with a lot of ATT server load (e.g., SF and NYC). I'm in NYC. Could that be it?

vijtable said:
I wonder if it has to do with locale. A lot of the people posting "no problem" or that they got updates are not in the coastal cities with a lot of ATT server load (e.g., SF and NYC). I'm in NYC. Could that be it?
Click to expand...
Click to collapse
I'm in Wichita, KS, by no stretch of imagination could this place be a congested area. I have had the same issue since day 1.

vijtable said:
Except for the ATT store thing, I've had the exact same experience. Never been able to connect, and my update clock (to ping the server) gets reset to 24h. Even though it couldn't communicate in the first place. This happened before and after root. Never thought to go to the ATT store since I got the phone online.
I wonder if it has to do with locale. A lot of the people posting "no problem" or that they got updates are not in the coastal cities with a lot of ATT server load (e.g., SF and NYC). I'm in NYC. Could that be it?
Click to expand...
Click to collapse
I'm also in NYC, but my SIM is still on my iphone 3GS contract. (got the phone from ebay).
and my calender is already up to...Jan 1 2011.
I give up.

Downloads to 100%, I tell it to proceed, phone reboots, returns to the launcher and I get "The update was not completed. No update is applied to your phone."
That is followed with "Connection failed. Unable to connect to AT&T server."
Now when I try to even enter the software update screen I get "No Firmware" and nothing at all happens.
I've been through this twice now, each time backup up the entire phone using ROM manager before I try to update and after it fails, restore to before the failed update attempt. Sick of trying to get the update and sick of the GPS not working.
Update FAIL. Reading the dozens of stories of all the other people with problems it makes me not even want to try any more. I don't understand how with some people it works and others it fails with what seems to be no rhyme or reason.
Maybe I should backup, completely wipe the phone then try the update. But again, I've read of people trying that with no luck. I just don't get it.

desire c restarts itself randomly

I bought my desire c back in june of this year on PC mobile prepaid in canada. I go to college in the USA so I network unlocked the phone and put my att gophone sim in it and all was well for 3 weeks then out of the blue it just started crashing and restarting at random and after every crash reboot I would get a notification saying submit crash report to htc. I did this several times but I think with such a cheap low end phone the reports fall on deaf ears. I factory reset it and everything worked for a day and a half then it started happening again.
All the apps I have installed now are:
adobe reader
apex launcher
app cache cleaner
barcode scanner
battery solo widget
chrome
cloudskipper
crash report
google drive
facebook
fast reboot
go keyboard
media scanner
osmand
shazam
simplenote
slacker radio
sms backup+
textplus
wifi manager
zite
I don't know which app may be causing this. I'm totally stumped and i can't have a phone restarting like this. I may miss calls or texts
in the process of a reboot
I really hope someone can finally find a solution to this issue. All I seem to find when looking it up are abandoned threads with no solution

mikee286 said:
I bought my desire c back in june of this year on PC mobile prepaid in canada. I go to college in the USA so I network unlocked the phone and put my att gophone sim in it and all was well for 3 weeks then out of the blue it just started crashing and restarting at random and after every crash reboot I would get a notification saying submit crash report to htc. I did this several times but I think with such a cheap low end phone the reports fall on deaf ears. I factory reset it and everything worked for a day and a half then it started happening again.
All the apps I have installed now are:
adobe reader
apex launcher
app cache cleaner
barcode scanner
battery solo widget
chrome
cloudskipper
crash report
google drive
facebook
fast reboot
go keyboard
media scanner
osmand
shazam
simplenote
slacker radio
sms backup+
textplus
wifi manager
zite
I don't know which app may be causing this. I'm totally stumped and i can't have a phone restarting like this. I may miss calls or texts
in the process of a reboot
I really hope someone can finally find a solution to this issue. All I seem to find when looking it up are abandoned threads with no solution
Click to expand...
Click to collapse
crap can this get moved to troubleshooting my bad

If you are running stock rom, then flash Prometheus Sense Kernel. That might solve your problem..
Second link in my signature..

I never heard of installing a custom rom or kernel being the answer to fixing an issue with stock. However I was thinking of sticking maybe cm 10 or something on this phone since I hear wifi now works. Is there a program similar to odin on samsung devices but for htc phones? I have never flashed anything on a non samsung device.
Is flashing a kernel the same process as a rom?
Another thing I noticed is the phone doesn't reset itself when plugged in. However if I leave it unplugged, the next morning I will be greeted with the send error report to htc message indicating that it had restarted at least once overnight
does it matter if the phone is canadian or not? I remember my old samsung had issues because I use an american rom on it.

problem
mikee286 said:
I never heard of installing a custom rom or kernel being the answer to fixing an issue with stock. However I was thinking of sticking maybe cm 10 or something on this phone since I hear wifi now works. Is there a program similar to odin on samsung devices but for htc phones? I have never flashed anything on a non samsung device.
Is flashing a kernel the same process as a rom?
Another thing I noticed is the phone doesn't reset itself when plugged in. However if I leave it unplugged, the next morning I will be greeted with the send error report to htc message indicating that it had restarted at least once overnight
does it matter if the phone is canadian or not? I remember my old samsung had issues because I use an american rom on it.
Click to expand...
Click to collapse
maybe firmwire update, i had problem with that, because he is not compactibil with custom rom

Femaman said:
maybe firmwire update, i had problem with that, because he is not compactibil with custom rom
Click to expand...
Click to collapse
problem with the phone being canadian? However I am using it in the US on at&t but are the firmwares different between USA and canada or is it the same phone and firmware in both countries

aashay960 said:
If you are running stock rom, then flash Prometheus Sense Kernel. That might solve your problem..
Second link in my signature..
Click to expand...
Click to collapse
I unlocked the bootloader, rooted, flashed CWM and installed prometheus kernel have not had a random restart in 3 days (knock on wood) hopefully it won't start restarting randomly again. I downloaded the 800mhz version too so the increased speed is a nice bonus.
Thank you very much I think you saved me from having to buy a new phone!
I don't really understand why this fixed it and why the issue would randomly start happening.
However if it starts happening again I will install cyanogenmod 10 or something and if it still happens then I think the phone is defective

mikee286 said:
I unlocked the bootloader, rooted, flashed CWM and installed prometheus kernel have not had a random restart in 3 days (knock on wood) hopefully it won't start restarting randomly again. I downloaded the 800mhz version too so the increased speed is a nice bonus.
Thank you very much I think you saved me from having to buy a new phone!
I don't really understand why this fixed it and why the issue would randomly start happening.
However if it starts happening again I will install cyanogenmod 10 or something and if it still happens then I think the phone is defective
Click to expand...
Click to collapse
Thats great. I thought you'd already unlocked and rooted your phone. Isn't that a prerequisite for network unlocking? If I'm not wrong..

aashay960 said:
Thats great. I thought you'd already unlocked and rooted your phone. Isn't that a prerequisite for network unlocking? If I'm not wrong..
Click to expand...
Click to collapse
no i did it on cellunlocker website i gave my imei code, paid then it emailed me my unlock code and put my at&t sim in, it asked me for the unlock code and i put it in and boom the phone was network unlocked. no root or modifications required

mikee286 said:
no i did it on cellunlocker website i gave my imei code, paid then it emailed me my unlock code and put my at&t sim in, it asked me for the unlock code and i put it in and boom the phone was network unlocked. no root or modifications required
Click to expand...
Click to collapse
Ohh I see.. There's a free method on this forum but it involves unlocking and rooting. Apart from that its pretty easy..

T-Mobile Nexus 6 Doesn't See Any Updates

FYI, I am a new Android user.
Two weeks ago I got the Nexus 6 from T-Mobile. When I first got the phone there were no updates available for the phone. And I know at that time only version 5.0.1 was out, and it won't update that. And since then I haven't received an update for the phone. When version 5.1 was release I was excited to update. The phone tells me that my phone is up to date every time I check it throughout the day. My phone is still running version 5.0.
I did see that the update(5.1) was available when I erased my phone. I had no accounts signed in to the phone and I prevented anything to update except 5.1, but it went away and never downloaded.
I have forced stopped "Google Services Framework" multiple times and deleted the information, restarted the phone, and still no update.
I have called T-Mobile tech support to get help from them and they sent me a new phone, and still no luck.
What can I do to get the update? Is it possible that the SIM card I am using is from my iPhone 6 is preventing this?
I see that everyone is downloading updates and side loading them, but all the guides are pretty vague. I am on a Macbook so I don't understand the commands, but I do know how to use the terminal. I would like to stay away from side loading because my lack of experience.

Just be patient
The update comes out in waves, some get it later then others. You'll get it eventually

First, look here:
http://www.droid-life.com/2013/11/2...or-updates-on-nexus-devices-isnt-helping-you/
Also, try pulling out your Sim card and rebooting the phone. Let it sit without Sim and see if update returns.

After EMUI 10 Update Mobile Data Broken

My phone is the VOG-L29 10.0.0.178(C605E19R1P3) and I'm in the U.S. does anyone know how to fix mobile data not working after updating to 10.0.0.178(C605E19R1P3) from 9.1?
*Downloaded the update through the phone UI*
To verify that it was an OS issue I reverted back to 9.1 and the problem went away. So I updated again and it broke. My carrier is AT&T but the signal is fine as I can see the connection strength in the network settings and the SIM is registered. Plus I can see the cell information on the top left of the phone so the sim is definitely recognized. Bought a new sim anyway but the problem persists. Huawei support recommended I just not update my phone and keep it on 9.1 without security patches.
Already did a factory reset after updating to 10 and wiped the cache but that still didn't solve it.
So basically when simply looking at the phone, it appears to be working, until I try to do anything on mobile data. I can even see the send and receive icons being displayed to the right of the AT&T logo at the top left but I can't access the internet. everything else works including Wi-Fi.
This same thing happened when I tried to install 10.0.0.173 over 9.1.
Any ideas on a fix would be great, thank you in advance.

pseriesjim said:
My phone is the VOG-L29 10.0.0.178(C605E19R1P3) and I'm in the U.S. does anyone know how to fix mobile data not working after updating to 10.0.0.178(C605E19R1P3) from 9.1?
*Downloaded the update through the phone UI*
To verify that it was an OS issue I reverted back to 9.1 and the problem went away. So I updated again and it broke. My carrier is AT&T but the signal is fine as I can see the connection strength in the network settings and the SIM is registered. Plus I can see the cell information on the top left of the phone so the sim is definitely recognized. Bought a new sim anyway but the problem persists. Huawei support recommended I just not update my phone and keep it on 9.1 without security patches.
Already did a factory reset after updating to 10 and wiped the cache but that still didn't solve it.
So basically when simply looking at the phone, it appears to be working, until I try to do anything on mobile data. I can even see the send and receive icons being displayed to the right of the AT&T logo at the top left but I can't access the internet. everything else works including Wi-Fi.
This same thing happened when I tried to install 10.0.0.173 over 9.1.
Any ideas on a fix would be great, thank you in advance.
Click to expand...
Click to collapse
Re-enter the passwords on the APNs, it corrupts them, they're supposed to be ******* or something but it enters BLANK, something along those lines, but that's the fix

*Detection* said:
Re-enter the passwords on the APNs, it corrupts them, they're supposed to be ******* or something but it enters BLANK, something along those lines, but that's the fix
Click to expand...
Click to collapse
That fixed it, I can't thank you enough.

Data Connection Problem

Let me preface this with this issue began with the February security update. I cannot say for certain that they are related, however it’s difficult to believe that they are not. Tuesday after installing the February security update my phone and lost the ability to connect to Tmobile’s data network. It can still call, text, send MMS, and run speed tests. I’ve been working with one of the engineers at Tmobile corporate in Bellevue Washington. They have gone above and beyond looking at the switch, refreshing my account By suspending and reactivating it. They have had my Sim card swapped multiple times. When I put my Sim card into my old phone I have data connectivity like normal. Does anybody hear have any insight or anything to try on a pixel five to possibly undo whatever the February security update did.

Update. Best Buy replaced the phone outside of normal warranty. As soon as it got the February security update the problem is back.

Clear system cache.
Do a network reset.
Double check all related settings.
Now you know why I don't update...

blackhawk said:
Clear system cache.
Do a network reset.
Double check all related settings.
Now you know why I don't update...
Click to expand...
Click to collapse
Done, done, and done. This is phone number 2 now. Problem does not follow my sim. Works fine in iphone 10s and a Samsung Note 20.

b0gman said:
Done, done, and done. This is phone number 2 now. Problem does not follow my sim. Works fine in iphone 10s and a Samsung Note 20.
Click to expand...
Click to collapse
Ouch. That sucks.
Try a factory reset if you haven't.
Most likely it was the update.
If a reload doesn't get it, reflash the firmware.
It may be a hardware failure if a reflash to the last known good rom doesn't get it.

blackhawk said:
Ouch. That sucks.
Try a factory reset if you haven't.
Most likely it was the update.
If a reload doesn't get it, reflash the firmware.
It may be a hardware failure if a reflash to the last known good rom doesn't get it.
Click to expand...
Click to collapse
Don't have time for any of that anymore sadly. Best buy does kick ass they swapped me into a S20 FE. Did get an email from google acknowledging that this is a known bug since January.

Go into settings and check your APN settings. I had to delete one and switch to another to get my data working again.