Good afternoon,
I have had a Nokia 8 for a few weeks now and have now found that my microphone only works during calls. While I'm on the phone everything works normally but in all other apps nothing happens, e.g. in Whatsapp you only hear a short crack when you hear a voice message and then nothing, although you have said something (see attachment), also other apps that use the microphone like the Google Home App or a guitar vocal app don't work. Of course the permissions are set correctly for all apps but apparently this has no effect (see attachment). I've already written with Nokia Support, but after 14 mails about permissions, emptying caches and doing softresets they couldn't help me. Finally I was told to wait for the next Android update and hope that my problem was fixed there, or I should send my phone back to the dealer. My hope now is that one of you has an idea what could be the cause of the problem.
Thank you for your time!
- Joeigel
Attachments:
picload.org/view/dclcpodg/screenshot_20181201-165257.png.html
picload.org/view/dclcpodr/screenshot_20181201-165237.png.html
Audio Message from Whatsapp:
instaud.io/30ZI
Hello to everyone there,
I have next problem on my Nokia 8:
When somebody calls me or when I call someone on viber, I turn on speakers and other side can't hear me. Also when I put it on video call the same issue conitnuous to take. Regular GSM calls or viber VoIp calls works great as well as video calls with headphones.
I open ticket to a viber about this problem, and they told me I need to contact my manufacturer.
Yesterday I installed an Android pie from beta labs, but the problem still exists. How do you think the problem is hardware?
ratola said:
Hello to everyone there,
I have next problem on my Nokia 8:
When somebody calls me or when I call someone on viber, I turn on speakers and other side can't hear me. Also when I put it on video call the same issue conitnuous to take. Regular GSM calls or viber VoIp calls works great as well as video calls with headphones.
I open ticket to a viber about this problem, and they told me I need to contact my manufacturer.
Yesterday I installed an Android pie from beta labs, but the problem still exists. How do you think the problem is hardware?
Click to expand...
Click to collapse
Hi ratola,
you can dial *#*#372733#*#* for a hidden FQC test menu, here you can test each mic seperated, i guess in your case it's the second mic in the top-speaker.
- Joeigel
Joeigel27 said:
Good afternoon,
I have had a Nokia 8 for a few weeks now and have now found that my microphone only works during calls. While I'm on the phone everything works normally but in all other apps nothing happens, e.g. in Whatsapp you only hear a short crack when you hear a voice message and then nothing, although you have said something (see attachment), also other apps that use the microphone like the Google Home App or a guitar vocal app don't work. Of course the permissions are set correctly for all apps but apparently this has no effect (see attachment). I've already written with Nokia Support, but after 14 mails about permissions, emptying caches and doing softresets they couldn't help me. Finally I was told to wait for the next Android update and hope that my problem was fixed there, or I should send my phone back to the dealer. My hope now is that one of you has an idea what could be the cause of the problem.
Thank you for your time!
- Joeigel
Attachments:
picload.org/view/dclcpodg/screenshot_20181201-165257.png.html
picload.org/view/dclcpodr/screenshot_20181201-165237.png.html
Audio Message from Whatsapp:
instaud.io/30ZI
Click to expand...
Click to collapse
Hi Joeigel, unfortunately I have the same issue (and story regarding contacting support). The only way I can make calls via for instance WhatsApp is by using a handfree headset, or setting it to speaker-mode.
Waiting for the Android 9 release, if this isn't fixed with it, I'll send it in for warranty.
I do have another issue with the phone, and that's when I unlock my phone using the fingerprint scanner, 1 out of 4 times or so, the phone enables split screenmode. Do you (or someone else here) have similar experiences. It's quite annoying.
Update: Installed Pie, and no improvement. Issues still persists. Returning the phone today.
Sorry for the late response, my phone is also on it's way back to GB...
Joeigel27 said:
Sorry for the late response, my phone is also on it's way back to GB...
Click to expand...
Click to collapse
Ok, just got an update from the repair-center, they replaced a part and it should work OK now. Curious to see what they did and if it's resolved. Have to wait until it's shipped back. But keep us also posted about your progress
Off-topic: another issue I sometimes experience is when I unlock my phone with fingerprint, it sometimes switches automatically to the split-screen mode. It happens quite often and it's a bit annoying. Did you experience something similar with your Nokia?
odyon said:
Ok, just got an update from the repair-center, they replaced a part and it should work OK now. Curious to see what they did and if it's resolved. Have to wait until it's shipped back. But keep us also posted about your progress
Off-topic: another issue I sometimes experience is when I unlock my phone with fingerprint, it sometimes switches automatically to the split-screen mode. It happens quite often and it's a bit annoying. Did you experience something similar with your Nokia?
Click to expand...
Click to collapse
I didn't experienced something like this. Did they send it back to you yet? Maybe they fixed both... ^^'
Microphone issue here too.
Internal mic on front facing camera is the culprit. I noticed a few weeks back that my 'ok google' hotwords were no longer working. This became a problem after I installed the december security patch. I rolled back to the november security patch and this did temporarily fix the issue, after I had gone through the initial setup of the phone, my 'ok google' hotwords worked, until i went to use the camera to see if the issue still existed... unfortunately it does. Contemplating rolling back to july to see if the issue is resolved, or trying to move forward and installing pie.
nagesco said:
Microphone issue here too.
Internal mic on front facing camera is the culprit. I noticed a few weeks back that my 'ok google' hotwords were no longer working. This became a problem after I installed the december security patch. I rolled back to the november security patch and this did temporarily fix the issue, after I had gone through the initial setup of the phone, my 'ok google' hotwords worked, until i went to use the camera to see if the issue still existed... unfortunately it does. Contemplating rolling back to july to see if the issue is resolved, or trying to move forward and installing pie.
Click to expand...
Click to collapse
Could any up or downgrade fix it?
Joeigel27 said:
Could any up or downgrade fix it?
Click to expand...
Click to collapse
I've tried going up or down, I have oreo and pie on each of my A/B partitions and it does nothing. When i downgraded to oreo it worked for awhile but updating the google app or some sort of background service broke it again. Its definately mic 3 that has a fault, it has background interference noise when i do the test, it also occurs when recording video with the front facing mic on camera, the problem with the mic never goes away, after up/downgrading, I can't say whether this is related since it works prior to updating. rolling back/disabling doesn't solve the problem for the apps. Microphone/earpiece holes are clean and undamaged.
nagesco said:
I've tried going up or down, I have oreo and pie on each of my A/B partitions and it does nothing. When i downgraded to oreo it worked for awhile but updating the google app or some sort of background service broke it again. Its definately mic 3 that has a fault, it has background interference noise when i do the test, it also occurs when recording video with the front facing mic on camera, the problem with the mic never goes away, after up/downgrading, I can't say whether this is related since it works prior to updating. rolling back/disabling doesn't solve the problem for the apps. Microphone/earpiece holes are clean and undamaged.
Click to expand...
Click to collapse
After further testing of this issue, the 'OK Google' issue is still present, if I want to ask google assistant 'ok google' the microphone barely picks up anything or even my question, practically screaming into the microphone is the only way to activate it, this matches with the results on my google activity, listening to my recordings of my queries shows evidence that the microphone sensitivity is way too low.
HOWEVER, when using google assistant by means of pressing the microphone and then asking the question, the result is clear and understandable and doesn't suffer from volume issues, I can't pinpoint if this is an issue with the Nokia specifically, it is not a problem with any other application that uses the microphone.
Having the same issue with Mic 3. It means I can't use it in speakerphone mode during calls or in Skype. It doesn't prevent me from using the Google assistant though.
My smartphone was sent in and repaired (complete motorboard replaced). During the time it was gone Android 9 came out, so I'm not sure if it was the repair or the software update.
But it works again without any problems
Kind regards
Joeigel
Related
First, a HUGE thanks to this community, both the O4X and xda, as a whole. Can't tell you how many times the collective expertise here has saved my...
To my issue: on occasion, my phone mutes itself. The onscreen display doesn't show my end as being muted (pressing and repressing does nothing). I end up having to end the call and call again, which is a pain after being on hold for 20 minutes.
I can find no rhyme or reason for this behavior either. Most of the time it's on outgoing calls, but happens on incoming also. Happens across networks (VZW, AT&T) and with landlines (calling my bank). This has happened in the morning, afternoon and at night, though it doesn't happen in the middle of a call, only the beginning. Just seems to be random.
I've browsed through the 3845#*880#/hidden menu but didn't find any sort of relevant tests. If anyone has any thoughts and/or solutions as to what's going on, be happy to hear 'em.
Thanks
tadees said:
First, a HUGE thanks to this community, both the O4X and xda, as a whole. Can't tell you how many times the collective expertise here has saved my...
To my issue: on occasion, my phone mutes itself. The onscreen display doesn't show my end as being muted (pressing and repressing does nothing). I end up having to end the call and call again, which is a pain after being on hold for 20 minutes.
I can find no rhyme or reason for this behavior either. Most of the time it's on outgoing calls, but happens on incoming also. Happens across networks (VZW, AT&T) and with landlines (calling my bank). This has happened in the morning, afternoon and at night, though it doesn't happen in the middle of a call, only the beginning. Just seems to be random.
I've browsed through the 3845#*880#/hidden menu but didn't find any sort of relevant tests. If anyone has any thoughts and/or solutions as to what's going on, be happy to hear 'em.
Thanks
Click to expand...
Click to collapse
i had this issue, pinpointed it down to viber, for some reason. uninstalled it, and it works fine now. a workaround is, during the call, switch to speaker, then normal again, your mic should be working for a minute or so
Flying_Bear said:
i had this issue, pinpointed it down to viber, for some reason. uninstalled it, and it works fine now. a workaround is, during the call, switch to speaker, then normal again, your mic should be working for a minute or so
Click to expand...
Click to collapse
Thanks for the timely reply Flying_Bear.
I don't have Viber installed (assuming it's an app/service called Viber, not com.lge.viber or something). The sole reason I went root was to clean out the bevy of junk that comes preinstalled. Unfortunately, your work-around didn't work either. Just called my bank and switching between speaker and earpiece had no effect; the operator still couldn't hear me.
Any other guesses?
I did find this from another thread, reads like CM10 might do the trick, but I'd rather not go that route if possible. This seems to be a known, albeit infrequent, yet annoying issue.
tadees said:
Thanks for the timely reply Flying_Bear.
I don't have Viber installed (assuming it's an app/service called Viber, not com.lge.viber or something). The sole reason I went root was to clean out the bevy of junk that comes preinstalled. Unfortunately, your work-around didn't work either. Just called my bank and switching between speaker and earpiece had no effect; the operator still couldn't hear me.
Any other guesses?
I did find this from another thread, reads like CM10 might do the trick, but I'd rather not go that route if possible. This seems to be a known, albeit infrequent, yet annoying issue.
Click to expand...
Click to collapse
oh well, it seems that our problems, even though they have similar simptoms, aren't caused by the same thing. i can't give you much, except the standard factory reset / reflash .kdz advice. good luck!
Flying_Bear said:
i can't give you much, except the standard factory reset / reflash .kdz advice. good luck!
Click to expand...
Click to collapse
ah well, thanks for trying. :cheers:
So I've had multiple calls this morning come into my phone where the microphone doesn't appear to be working, even via Bluetooth. Got a call from my boss earlier and the phone wasn't picking up anything I said. After a reset I was able to make a call and could be heard on the other side, then switched to a BT headset and was still working. Cut to an hour later and I take an incoming phone call while on BT in my car and the same thing happened, it was like I was on mute. Has anyone else run into a similar issue on their N6 or on the N Preview???
BaumerS4 said:
So I've had multiple calls this morning come into my phone where the microphone doesn't appear to be working, even via Bluetooth. Got a call from my boss earlier and the phone wasn't picking up anything I said. After a reset I was able to make a call and could be heard on the other side, then switched to a BT headset and was still working. Cut to an hour later and I take an incoming phone call while on BT in my car and the same thing happened, it was like I was on mute. Has anyone else run into a similar issue on their N6 or on the N Preview???
Click to expand...
Click to collapse
I am having the same issue. People can't hear me what so ever. Will probably have to flash back to M.
g33k3r said:
I am having the same issue. People can't hear me what so ever. Will probably have to flash back to M.
Click to expand...
Click to collapse
I'm on Sprint and having this problem. You?
BaumerS4 said:
I'm on Sprint and having this problem. You?
Click to expand...
Click to collapse
I am on AT&T though I just tried something and it may have fixed it. I downloaded Hangout Dialer to see if making a call on my phone via Google Voice would work. When I called someone, a little popup on the bottom came up and it said, your microphone is disabled, with a button that said enable. I clicked that and now it seems to be working. Not sure how the microphone was disabled.
g33k3r said:
I am having the same issue. People can't hear me what so ever. Will probably have to flash back to M.
Click to expand...
Click to collapse
g33k3r said:
I am on AT&T though I just tried something and it may have fixed it. I downloaded Hangout Dialer to see if making a call on my phone via Google Voice would work. When I called someone, a little popup on the bottom came up and it said, your microphone is disabled, with a button that said enable. I clicked that and now it seems to be working. Not sure how the microphone was disabled.
Click to expand...
Click to collapse
Thanks for the heads up, I tried that and Hangouts said the same thing. I wonder if it is going to keep turning the mic off or if this is a permanent fix.
BaumerS4 said:
Thanks for the heads up, I tried that and Hangouts said the same thing. I wonder if it is going to keep turning the mic off or if this is a permanent fix.
Click to expand...
Click to collapse
I will probably do a bit more testing on it, but luckily I found out a workaround. I assume that "fixed" your issue as well?
g33k3r said:
I will probably do a bit more testing on it, but luckily I found out a workaround. I assume that "fixed" your issue as well?
Click to expand...
Click to collapse
The Hangouts Dialer fix only seems to be temporary, as the mic gets disabled every few hours still. It's not a major problem for making calls, because I can use the Hangouts dialer and it lets me know if I need to enable it. Doesn't work as well though for incoming calls because I don't have a chance to enable it, so it's kind of a crapshoot if it's going to be working or not.
BaumerS4 said:
The Hangouts Dialer fix only seems to be temporary, as the mic gets disabled every few hours still. It's not a major problem for making calls, because I can use the Hangouts dialer and it lets me know if I need to enable it. Doesn't work as well though for incoming calls because I don't have a chance to enable it, so it's kind of a crapshoot if it's going to be working or not.
Click to expand...
Click to collapse
Yea, Same thing happened to me just this morning. Luckily I already knew how to fix it.
exact same here....just started out of the blue this morning. rebooted, tried bluetooth etc, nothing worked..... I turned on my 6 to try calling myself via hangouts, and lo and behold a message: 'enable mic' I came to this thread via a goog search on how to enable the mic....Ive never seen a setting for that ever before! Anyway, the hangout process worked so far
How did you flash? Ota or syste.img?
When I came to the N preview..i wiped system, data,cache and dalvik cache. Then i flashed the N system.img, a modified boot.img and SU. I haven't had any of the problems that some are reporting with N. So I'm wondering what is the main difference between install methods.
Hi Guys,
Ever since me and my wife updated to 9.0, we have been having issues with calling. Caller on the other side cannot hear unless we reboot the phone. Never had this issue during oreo. It's kind of strange that both of us are having the same issue.
This will happen 2-3 days or sometimes a week after reboot out of nowhere. Unless I reboot, other person cannot hear. However whatsapp calling works. it's definitely not a mic problem. Anyone has the same issue or know how to trouble shoot? To reset the phone is one option. I have disabled all apps that Huawei automatically kills due to their stupid battery saving feature. But it hasn't really helped.
Any idea?
Masterguy said:
Hi Guys,
Ever since me and my wife updated to 9.0, we have been having issues with calling. Caller on the other side cannot hear unless we reboot the phone. Never had this issue during oreo. It's kind of strange that both of us are having the same issue.
This will happen 2-3 days or sometimes a week after reboot out of nowhere. Unless I reboot, other person cannot hear. However whatsapp calling works. it's definitely not a mic problem. Anyone has the same issue or know how to trouble shoot? To reset the phone is one option. I have disabled all apps that Huawei automatically kills due to their stupid battery saving feature. But it hasn't really helped.
Any idea?
Click to expand...
Click to collapse
Same issue here and its annoying as hell but no fix found yet but ur not alone lol
I've had this also. I hang up and redial, usually works second time round. But the issue is very intermittent.
Could it be a VoWiFi issue?
So here's a wierd one. Have a SM-N960U1 on Android 9. Everything's been fine but as of last Friday every time it pairs with a Bluetooth device (headphones, car, etc.) it starts calling itself? I re-paired all devices, turned BT off and back on, restarted phone, etc., but this behavior persists. Music is also terrible during this time, but realized by accident when I press Device Care widget to optimize phone the BT device announces 'Call Ending', and music again sounds great. However there's no record of any outgoing call in Phone App. I didn't realize what # was being called until I got in my car and saw it was dialing itself, but again, this phantom call does not show up in Recent Calls history? Any ideas?
Ugh... Same
Same man. Just letting you know you're not alone and following for a resolution.
smart lock on?
Removed all trusted devices from smart lock and it still happened.
Did a support Chat with Samsung, they recommended a soft reset (Vol dn + Power, similar to a Battery pull) which solved it temporarily when I turned on Bluetooth but since then the bug continues. No new updates or setup changes I'm aware of before this started happening. They also suggested running in safe mode and disabling Apps one at a time to see if the issue can be isolated (aren't these supposed to 'be' smartphones? Evidently there's no log of what it's doing) Will try that or another Chat session when I get some time again.
Ive been having this issue for a week or so as well. Every time I get in my car, I have to end the call. Its got to be a software update that caused the issue.
I'm thinking now it could be related to Bixby. I don't use it (remapped to google assistant & flashlight on long press using bxActions) but I recall I allowed it to update recently in case it gets better in the future.
Same issue here ... Sprint Note 9 on Pie ... Bluetooth headphones even has issues. I have to make a phone call and end it to be able to control volume from the headset (changing it from in-call audio to media audio).
Yup, those are the symptoms. Bluetooth headphones sound terrible and has no device control until the 'phantom' call that starts on it's own is manually ended.
I had this same problem and finally narrowed it down to a single app. In my case, it was the RC Phone (Ring Central) app. Upon contacting the vendor, they confirmed it was a known issue with a recent update.
With it uninstalled I have no issues.
Good luck
ogretech said:
I had this same problem and finally narrowed it down to a single app. In my case, it was the RC Phone (Ring Central) app. Upon contacting the vendor, they confirmed it was a known issue with a recent update.
With it uninstalled I have no issues.
Good luck
Click to expand...
Click to collapse
Awesome tip!
I use Ring Central App for keeping up with work phone messages. A few days ago started the phone in safe mode and had no BT issue, then back in 'un-safe' mode at first it didn't happen but cycling the headphones on and off it did occur again so I was faced with narrowing it down to which App. After reading your post I went into RC Phone settings, Mobile App Settings, Default Launching, and turned off 'Call From Android Dialer' since I don't use that feature and so far no issue!
Thanks for the tip, hopefully this setting change continues to solve this.
Still good after a couple days and weekly auto phone restart (Sat @ 3:00 AM). So nice not to have to end a phantom call that interrupts the stereo after 10 seconds every time I start the car.
Thanks again for the RC Phone tip.
You guys are definitely not alone. I unfortunately do not use the ring central app so I am not sure what is causing it for me...
I'm on the note 10 and have only had this problem pop up recently out of nowhere... I have no idea what could be my problem as I do not have RC Phone installed on my phone
Possible Solution
Hey, I posted a few days ago about having this same problem and not being a user of ring central. I got to thinking and tested this out. The Voxer app was the issue for me. I uninstalled this app and I haven't had any problems since. I am not sure about why the most recent Voxer update caused my phone to start doing this but I hope this helps someone else.
Possible Solution
Some may have tried this. Let me know.
My wife has Honda Hands Free 2016. In the past 30 days it started this same freaky behavior as all of you list.
She has a Samsung s9+.
She also has had Voxer installed on her phone and has had for many years. I will have to check to see if a recent update hit.
But, this is what seems to work for me at this point........
Told Honda Hands Free to completely forget her s9+. Then disabled blue tooth on the s9+.
Turn Entire Honda car off.
Turn Honda back on, told it to connect to my Samsung phone SM-J320A. Verified Honda was connecting properly to my SM-320A with no issues. All good with no freaky behavior. As info Voxer is not installed on my SM-320A.
Turned bluetooth back on s9+ then added the Samsung s9+ back to Honda Hands Free and told it to completely forget my SM-320A.
So far this has stopped the freaky behavior. If it comes back I will update here and then I will try uninstalling Voxer.
Anyone had this problem? The setting is toggled in the menu, it makes a noise on key press, but the call recipient doesn't seem to receive it.
Had this problem with my last handset (P20 Pro), and now realise I have the same issue again.
I will contact Pixel support tomorrow when they're open again, and currently on a slow web chat with Vodafone.
Just tried a few things, appears that they do work on ear piece, but not when on loudspeaker. Vodafone suggests the phone is faulty. I'll speak to Pixel support tomorrow.
If anyone has a few minutes spare, could you see if you have an issue with this?
mushtafa said:
Just tried a few things, appears that they do work on ear piece, but not when on loudspeaker. Vodafone suggests the phone is faulty. I'll speak to Pixel support tomorrow.
If anyone has a few minutes spare, could you see if you have an issue with this?
Click to expand...
Click to collapse
Has the same issue and came up with the same results. Speakerphone caused it to fail. I think the tone is being heard and picked up at the same time maybe. Switching to ear piece solved it.
Seems a very odd 'bug'. Wonder if there is a fix for it?
Used the Pixel support chat thing today.
I was told to force stop the phone app, uninstall all updates, and clear the cache from the app.
Install update for Phone app from Play Store, reboot phone and test.
Tried it twice and working at the moment.
Might help someone out.
After having this issue for over a year, I finally found a (so far) permanent fix. Update/change your APN settings on the phone. I am a T-Mobile customer so I went to the site to get the correct settings. I added a new one and everything has been going well.
I'd tried every fix I could find via googling, but nothing stuck longer than a day. It's been over a week and I'm still working. I hope this helps someone because this was the worst issue to have in this current video meeting era.