why USA isnt first? - Moto X4 Questions & Answers

why doesnt motorola release updates, new handsets etc in the usa first? why all these other countries? like they didnt even do a G6+ release in the USA. now the X4 pie gets a brazil release first? uh hello? what about the usa? and why did i spend $419 on the Android one varient if its not getting updates ahead of everyone else? i tell you what i like motorolas phones and all but this practice lately of branching to other countries first, giving them the plus models while sticking us with the crap low end model, is upsetting me.
im nit one of the rich elite with great credit who can finance a phone. in the past ive liked motorolas because they have more affordable phones. but this year the us G6 didnt even have a snapdragon 600 series, the x4 should be getting pie here first. the usa is where the market is

XT1900-1 - Android One Variant - Nov security patch - Still no Pie, but article says standard X4 is getting Pie already, thought A1 variant got updates first.

There are other countries on this planet as well, not only usa

USA: android one, Oreo 8.1, OTA every month
Rest of world: no android one, Oreo 8.0, OTA every second month (Pie is still unofficial - no OTA yet)
I think USA is still first.

Related

Question about updates

Hey XDA, I've got a question about phone software updates that maybe someone could enlighten me on:
What determines when a particular phone will get an update? I guess I'm not entirely clear on how updates are rolled out.
For example: I have a Note 9 that I bought refurbished. It was originally running the AT&T version before I flashed the unlocked firmware. I currently use the note 9 with unlocked firmware (no carrier specific bloat, just samsung and facebook stuff) on the TMobile network.
Since I've started using the phone I've always been about a month or more behind on the latest updates. Currently I am on the December 1st 2018 Security update and I have been patiently waiting for the Pie update. Who/what determines when I will get this update? Is it Tmobile, At&t or samsung
OS Update releases are dependent on when the device manufacturer would release them in what country.
Being unlocked currently, you are waiting with the rest of us to get the update after the other 4 carriers have released it. Right now we are all waiting on TMO, once they have released we should not be far behind.
They do this to make sure there won't be any issues regardless of the carrier you are on. Sucks, I know.

Okay, folks - Motorola does not care about Moto One Zoom anymore

First of all. Three Moto devices already received Android 10. Few of them received December 1st security patch. Moto G7 Plus (2,5 times cheaper device) got Android 10 BETA today.
As an owner of Moto One Zoom who spent 450euros on "top" Moto smartphone, wanted to compare stuff from above to my phone:
- October 1st security patch (received it... three days ago, funny.)
- any signs of Android 10? no.
Plus look at my conversation with Moto Support. The same story was with UK support and polish one.
me: Rafał
Moto Agent: Karen
CONVERSATION:
Karen: Hi, my name is Karen. How may I help you?
Karen: Hello! Welcome to Motorola Canada technical Support!
Rafał: hey Karen
Rafał: first of all: i'm very dissapointed with Motorola
Rafał: I spent 450 euros on moto one zoom which lacks of security updates and OS update
Rafał: currently this is your most expensive model in EU
Karen: I would be glad to assist you today! Just in order to document this conversation, would you be so kind of helping me to confirm your full name, email address, phone number and the country from where you are contacting us?
Rafał: let me explain more...
Rafał: Rafał, [email protected]_HERE, Poland
Karen: I see, did you purchase your phone in Canada or Poland?
Rafał: Poland
Rafał: but it does not matter
Karen: Okay, I would like to inform you that you have contacted now the Canada support, Rafał.
Rafał: your two times cheaper devices are getting regular security updates and few of them already got Android 10 update
Rafał: even 2,5times cheaper moto g7 plus which is 1,5y older than moto one zoom got Android 10 in soak
Rafał: this is not fair
Rafał: where should I expect Android 10 update for my phone?
Rafał: and some newer security patch? (the last one i received this week, was for October 1st - was more than dissapointed)
Rafał: polish and uk support couldn't answer.
Rafał: that's why i'm here
Karen: I would like to explain to you that updates are sent to phones over the air as they become available, there is not a way for us to know the specific launch date. For the most accurate information, I would suggest you to contact your local support.
Rafał: before they "become available" they should be developed, dont you think?
Rafał: why they "become available" for cheaper devices first?
Rafał: and why crucial security updates are not released for your "top" model first?
Karen: Updates are sent out by batches, for Canada, in some cases they are launched by the carriers.
Karen: For the most accurate information, please check again with your local support.
Rafał: so you're telling me that next update for my RETEU moto one zoom is ready and it's waiting for its release?
Rafał: as i said - they dont know literally ANYTHING
Rafał: so how can i get ANY informations?
Karen: My apologies Rafał but we do not have information related to updates from other countries, I can talk only on how they work in Canada.
Rafał: this gonna be the same firmware
Rafał: RETAIL one
Rafał: so when canada should expect Android 10 or security updates?
Rafał: you know, I can prepare link for OTA, sideload it to my phone and install
Does anyone have android 10 on the One Zoom?
No, no one has it!
Hope that in March will get Android 10!
Or so i reed in moto forum.
https://forums.lenovo.com/t5/motorola-one-zoom/Any-Android-10-or-Android-R-news/m-p/4592145
Moto G7 Plus is receiving Android 10. How do you guys feel?
Blessed! ?u?
Still nothing. No security patches nor major OS upgrade.
rafikowy said:
Still nothing. No security patches nor major OS upgrade. FU Motorola.
Click to expand...
Click to collapse
No problem here with security patches.
PPHS29.59-51-3 with also 1. January security patch arrived in Germany!
Nothing in Romania.
Got it today. Hope next one is android 10.
I Poland, got it yesterday.
What is weird, this is literally the least active device on XDA that I have seen.
Yeah u ar right, and no one bothers to correct the dimension of the display in the description of the phone.
It is a shame seeing a high-end device with such a lame support.
I am waiting for Android 10 update before starting to work on AOSP/LineageOS builds, but I think they will neglect this device.
PPHS29.59-49-8 with March security patch arrived in Brazil.
Got it in Poland today.
thealliens said:
No, no one has it!
Hope that in March will get Android 10!
Or so i reed in moto forum.
https://forums.lenovo.com/t5/motorola-one-zoom/Any-Android-10-or-Android-R-news/m-p/4592145
Click to expand...
Click to collapse
6/16 update: More broken promises from Motorola. Not a happy customer. My previous phone was a moto X4 Android One, so I know all about Motorola reneging on OS upgrade guarantees. Honestly, Motorola's misuse of the A1 branding at this point is dishonest verging on fraudulent.
I bought my Zoom exactly two weeks ago, it's a great phone and I love it but they're not going to do me dirty on OS upgrades twice in a row. I just filed a return and refund request. It's within the two-week return window so hopefully I'll get a full refund and take my dollars elsewhere. OnePlus 7t looks nice...
Here in Brazil I received the security patch PPHS29.59-49-16 of July 1st. unfortunately the upgrade to Android 10 has not yet come out and Motorola people say they don't know anything about the update.
Don't think android 10 is likely at this point. I'm probably going to attempt to sell this phone and get the new OnePlus Nord. At least that has guaranteed updates for 2 years. It's a shame, really, it's got good hardware and could've had much more potential, but not many people really know about this phone.
Have a little more patience.
I know the wait is frustrating but the test of Android 10 One Zoom is already in its final phase and will soon be released to everyone. :fingers-crossed:
Wow! That's good news! If it's really true.

Were Unlocked software updates timely?

I know in the past, before the S10, Samsung was pretty terrible about getting software updates to the unlocked versions. Taking several months longer, than the carrier versions.
So how did Samsung do with getting unlocked software updates on the S10? I'm curious to know before I decide which Galaxy S20 I preorder.
I have a Verizon S10 and I was quite pleased with the promptness of the software updates. I'm impressed we even got Android 10.
I was in the beta and my unlocked was a couple of weeks at least behind the beta people with locked phones when the final came out.
Same question here. I was looking at firmware listings on sammobile and it seems that at least for the latest firmware ...CTA3 U1 versions are dated 02-03-2020, whereas for U model only T-Mobile has CTA3 and is dated later 02-09-2020. Would love to hear from someone with unlocked model about their update experience. I've stopped buying unlocked precisely for these update delays, but would love to loose T-Mobile crap and silly 4/5g LTE icons if Samsung has gotten their act together.
madman6886 said:
Same question here. I was looking at firmware listings on sammobile and it seems that at least for the latest firmware ...CTA3 U1 versions are dated 02-03-2020, whereas for U model only T-Mobile has CTA3 and is dated later 02-09-2020. Would love to hear from someone with unlocked model about their update experience. I've stopped buying unlocked precisely for these update delays, but would love to loose T-Mobile crap and silly 4/5g LTE icons if Samsung has gotten their act together.
Click to expand...
Click to collapse
I'm running an unlocked S10e on T-Mobile. Got the February security update on 4Feb. Wife's S10e we got directly from T-Mobile, it still hasn't had the Feb update pushed.
While those of us wiih unlocked phones were more than a week behind everyone else getting out of beta on Android 10, we received the February patch before some locked phones. It would be unusual for Samsung to push anything out to the unlocks early but they did on the last patch.

Question SM-G9980 HK Snapdragon. Anyone got the update?

Can we install the regular snapdragon update?
not got it yet. tried to vpn to other countries but still no joy
G9980 haven't received it too.
I had this version of the Note 20, and to begin with it got all the updates, but then it never got the big updates and became the forgotten stepchild. I hope that isn't happening here.
Sadly no region of G9980 got the beta update and no where got the September patch to sideload the update.zip
While China suppose to be the one of the countries to be in beta phase but there is no news yet for G9980!!
September is almost over and still no update
This is exactly what happened with the china note 20 ultra model. Quite frustrating.
Guys, Septembre is almost over and Samsung not pushing the September patch to 9980 while most of the eco and mid-range phones got it!
I think we the 9980 owners should be waiting for beta 2
There is no hope for 1
From my experience of owning the China/HK model of the Note 20.Ultra, there was never a beta when 11 came out, and while Samsung started out good with updates, it was the same as this ultimately. That's the price of owning this particular model.
In saying that, I've just checked the Korean firmware and it still hasn't got the September patch. Odd.
well this just makes me more disappointed reading this i never own these regions device before and i was hoping and looking in other threads that beta will possible to sideload but i think now no hopes.
I think that China is a REAL BIG market. So no one's want to break their phones) especially when holidays in there. That's my thoughts. And 2nd reason - no one works in holidays... Devs and testers etc
Meanwhile everyone already got October patch but we're still on August lol
In seriously thinking about switching to the US model which is now sim and esim since the beta.
and now we have AUI
but it's September's patch)
I never got that. Still in August...
S1MPTOM said:
and now we have AUI
but it's September's patch)
Click to expand...
Click to collapse
Which CSC country you're in?
taher2 said:
Which CSC country you're in?
Click to expand...
Click to collapse
BRI
S1MPTOM said:
BRI
Click to expand...
Click to collapse
I know BRI is the same as TGY but looking at sammobile, it doesn't seem to be up yet. Odd
still nothing for hg?

SM-G973U1 cant find/update android 12

I live in germany and own the American Version of the S10 because i dont like the Exynos CPU. My father has the EU Variant and already has android 12. Im still on 11 and cant find any Updates and it sems like there is no Update Released yet. My question now, how can i Update to android 12? And why does the simlocked SM-G973U non U1 already have android 12?
As far as I have seen, A12 is not on USA S10-series phones because it hasn't been released in the US at all. This may be because the Snapdragon chip needs more development or something, I don't know.
From what I've been reading, A12 has had many issues, in general, causing problems and incompatibilities with many apps and even within the OS itself. Even Pixel phones (made by Google, and they run stock/bare Android) are having issues. For this reason, I'm glad we don't have A12, because I don't want something with so many problems...
schwinn8 said:
As far as I have seen, A12 is not on USA S10-series phones because it hasn't been released in the US at all. This may be because the Snapdragon chip needs more development or something, I don't know.
From what I've been reading, A12 has had many issues, in general, causing problems and incompatibilities with many apps and even within the OS itself. Even Pixel phones (made by Google, and they run stock/bare Android) are having issues. For this reason, I'm glad we don't have A12, because I don't want something with so many problems...
Click to expand...
Click to collapse
The us galaxy s10 already has android 12 thats the SM-G973U and i own SM-G973U1 which didnt got android 12 yet
If you follow this link, it's easy to see which have 12 and which don't. Many S America countries (and others) have 12, China etc have it.
But US is lagging, except for what looks like T-Mo, Sprint, Comcast / Xfinity.
And as Schwinn8 points out, there are quite a few threads on 'how do I revert back to a11'? I've used a12 on a pixel3, really don't like the change to the drop down shade.
It will be available soon, question is 'do you want it'?
My G973U1 on T-Mobile is still on the December security update. Live in Southern California. Wonder why Samsung is not releasing A12 for unlocked S10 in the US?
I have an Unlocked ATT device (G973U) in Switzerland and have never had any software updates.

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