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I've had a T-mobile Nexus 6 on Verizon network since Thanksgiving. I've had no problems at all UNTIL today. Woke up and my network symbol has an exclamation point next to it and when I try and make calls it sends me to Verizon's customer account services. Also, a dropdown bar with the words "sign into network" appear. After clicking on it it sends me to the Verizon's broadband page.
Anybody else have this problem and no what to do? Wanna run this by before I call and navigate customer service.
Edit: My account is fully paid and up to date
Try reinserting the sim card and reboot with WiFi off. Otherwise you might need a new activated nano sim.
Its weird that it'd suddenly become deactivated though. That would suggest they cut you off intentionally.
mordrukk said:
Try reinserting the sim card and reboot with WiFi off. Otherwise you might need a new activated nano sim.
Its weird that it'd suddenly become deactivated though. That would suggest they cut you off intentionally.
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Click to collapse
Yeeup. I've tried a factory reset and exchanging the sim. I put my wife's micro sim in and it deactivated her whole account. Verizon did this on purpose and I'm not happy. I've been using this phone for 3 months with NO problems
So any sim inserted to your N6 has the associated account deactivated? What did Verizon support say when you called them?
mordrukk said:
So any sim inserted to your N6 has the associated account deactivated? What did Verizon support say when you called them?
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Click to collapse
Okay, so I called Verizon and the tech could not get my phone activated. She said the phone number on that account wasn't working. While this was going on I randomly checked my EMEI number on Swappa and my phone was just reported Stolen/blacklisted! Although I bought on CL unopened in box with triple-checked clean ESN. I've used it for almost 3 months with no issues and a clean ESN. I even registered it through Motorola's website. I am beside myself. I didn't say anything to the tech because she was determined to get it working and I didn't want to be like "oh hey, yeah by the way I just realized this phone is reported stolen".
Well, it is still not working and tech pretty much gave up. So I'm gonna go down to Verizon and see if there is another workaround. I don't know if this is the reason it isn't working, but all evidence says so.
Anybody have any ideas on if this phone can be used again? Am I screwed?
That's sucks how that can happen. I to bought my nexus from someone and I sure hope he doesn't do the same thing. They should see one you activate it and use it for a period of time. Then all of a sudden reported stolen, that is a scam.
Sent from my Nexus 6 using Tapatalk
Haha! Figured it out.... Finally got to a tech who knew what was up. I'm on a family plan and unbeknownst to me my inlaw had an ipad stolen and reported it to Verizon, which in turn deactivated and reported device stolen. BUT, instead of reporting just the ipad, they reported the phone too. Doesn't make a whole lot of sense. But the tech fixed it.
I told him it up front it wasn't a verizon "branded" device, that I cut my micro sim card down to fit it and he said no problem he would get it working....AND he did.
Similar issue
I'm having exactly the same symptoms as you mentioned, but on Swappa my IMEI comes up clean. I've talked with Google, Motorola (source for my N6), and Verizon. This happened right after a *611 call related to a billing issue. The sim in the phone is a microsim cut from my S3. Worked for about a month, then boom. Finally talked to someone last night that "fixed" my issue, but it's flaky and temporary at best. The tech support person activated my phone as my old S3 somehow, but it does seem to work. One of the other Verizon techs put in a service request to add my IMEI to the Verizon database, but it was denied because of differences between the firmware/software on the Verizon N6's making mine "not safe" to be on their network. I'm looking for a long term solution. Every time I jump off WiFi I get the aforementioned network exclamation point and then it comes back. I'm wondering if the phone had Verizon's firmware version if they'd activate it? I think my IMEI is blacklisted?
I didn't want to start a new thread since this is similar.
Hoping I didn't break any other rules. Any help would be greatly appreciated.
I just got my VZW N6 today, and during the set-up it says it can't activate my phone.
The SIM card that came with the phone is in there, so I was wondering what I was doing wrong.
Any help is appreciated.
Thanks.
You just have to call customer service, even if it is a hassle. You can try the website first, or calling the automated number but neither of those methods worked for me (just activated my Verizon Nexus 6 5 minutes ago). The website didn't have the phone in the system, and the automated number said "terms and conditions have been accepted" over and over. Called customer service, they entered the imei of the Nexus 6 and they activated it quickly. It really should be much easier than this to activate a Verizon device (I got it on contract afterall), but Verizon has their ways.
ktimque said:
I just got my VZW N6 today, and during the set-up it says it can't activate my phone.
The SIM card that came with the phone is in there, so I was wondering what I was doing wrong.
Any help is appreciated.
Thanks.
Click to expand...
Click to collapse
Misread, ignore this.
Sent from my Nexus 6 using XDA Free mobile app
having the same problem here. havnt tried calling yet.
iifuzz said:
having the same problem here. havnt tried calling yet.
Click to expand...
Click to collapse
Called and they activated. though now i am getting an error saying
Our records indicate you recently purchased a device for this line of service but have not yet activated the device. You can change your allowance of minutes after you have activated your new device, or you may contact Customer Service at (800) 922-0204 for further assistance.
when i try to swap the device
just call and have them activate it manually, had to do the same with mine
Yeah, the "activation" step in the phone setup when you first turn on the n6 didn't work for me either (got my vzw n6 yesterday in the mail). I let it spin for about 10 minutes and decided to just skip that part.
After I linked my gmail account to the device and downloaded all my apps and contacts, etc.
Only after I did all of that did I finally move on to activating the phone. I called the vzw automated number and activated the phone by giving them my 10 digit phone# and supplying them with my pin code. The automated reply said that my phone is now activated. But any calls out using the phone would cause the automated voice saying I was in "roaming". So I had to do the *228 or whatever it is... then pressed option 2 and that was the final step to activation and also correcting the "roaming"..
The next step was to setup volte to allow voice calls while using hotspot. Thats a whole different subject, but I finally got that resolved too and working great.
Why does any of this **** surprise me. Same hear so guess I'll be waiting another day, lol, to get it set up. ****ing Verizon.
iifuzz said:
Called and they activated. though now i am getting an error saying
Our records indicate you recently purchased a device for this line of service but have not yet activated the device. You can change your allowance of minutes after you have activated your new device, or you may contact Customer Service at (800) 922-0204 for further assistance.
when i try to swap the device
Click to expand...
Click to collapse
That's a pending activation stuck on the line you upgraded on. What phone is on the line you want to put the N6 on? What phone do you want to put on the line that currently has the N6 on it?
---------- Post added at 06:18 AM ---------- Previous post was at 06:16 AM ----------
ygohome said:
So I had to do the *228 or whatever it is... then pressed option 2 and that was the final step to activation and also correcting the "roaming"..
Click to expand...
Click to collapse
No, you don't - *228 is only for 3G and basic phones it does absolutely nothing for 4G LTE phones.
It can take SIM cards up to 20 minutes to activate fully on the Verizon network.
JulesJam said:
That's a pending activation stuck on the line you upgraded on. What phone is on the line you want to put the N6 on? What phone do you want to put on the line that currently has the N6 on it?
---------- Post added at 06:18 AM ---------- Previous post was at 06:16 AM ----------
No, you don't - *228 is only for 3G and basic phones it does absolutely nothing for 4G LTE phones.
It can take SIM cards up to 20 minutes to activate fully on the Verizon network.
Click to expand...
Click to collapse
Awesome! By the time it links up you'll have "Waiting to activate" permanently burnt into your screen.
ChristianJay said:
Awesome! By the time it links up you'll have "Waiting to activate" permanently burnt into your screen.
Click to expand...
Click to collapse
LOL! no, you can activate the phone over WiFi. . Activating the SIM is different.
JulesJam said:
LOL! no, you can activate the phone over WiFi. . Activating the SIM is different.
Click to expand...
Click to collapse
yeah I know. I set everything else up. Just pisses me off that after all VZW's crap with this phone, just one more stupid inconvenience.
[/COLOR]No, you don't - *228 is only for 3G and basic phones it does absolutely nothing for 4G LTE phones.
It can take SIM cards up to 20 minutes to activate fully on the Verizon network.[/QUOTE]
I'm not trying to argue, but I'm saying that *228 did correct the roaming issue I was having.
I had been trying to place many calls and they all came back with voice recording saying that I would need to pay for the call from a credit card or by collect call since it was in Roaming. I too have read that *228 does nothing if using a SIM. But what I'm telling you as that after a long time of being stuck in roaming (much longer than 20 minutes... talking about 2 hrs after activation)... BAM after dialing *228 and pressing an option... it fixed the roaming issue.
Note, i did not activate the sim via this *228. Just the roaming thing.
Had same thing, just call, you'll bypass that activation, get into the OS and go to settings to give the agent the IMEI and ICCID.
They take 5 min to put on your account, you then reboot, it's as simple as that. End of story. I rebooted and it went on the network.
I haven't yet tried activating advanced calling to get voice and data yet, non issue right now, I just want to use the thing until the weekend when I'm going to unlock, root and flash TWRP. Once I've re-setup the phone, then I'll get to that, which actually will be easy, enable on phone on VZ site and then turn on on the phone itself.
I am having the same issue, after activating my Nexus 6 through Verizon, I still have a pending activation on the line that the Nexus 6 is currently on. I'm keeping the Nexus 6 on that line until it goes away, and Verizon seems to believe it will just disappear within 24 hours of activation. I'm nearing 24 hours, so once that is up, I'll call again and see if I can get it removed.
Good Morning Group,
I have VZW service. The Nexus 6 is from TMobile. In my infinite wisdom or rather the lack their off. I decided that I was over not having data while talking. I downloaded the VZW LMY47E image and followed the instructions found in the Nexus 6 general sticky roll up. How to flash factory images.
The short method did not work but the long method did. I rooted it and added TWRP recovery. Apart from that I left it stock.
I dialed *#*#4636#*#*. and turned off VOLTE provisioning flag. Then I checked for enhanced 4G under phone settings and it was enabled.
Awesome right....Wrong. I decided to test it. All calls immediately end after starting them flashing 00:00 time stamp. I decided to pull my sim and put it back into my S4 and dial *228 option 1 and I can make calls using my sim. Something must have went wrong.
What that is I have no clue.
I was thinking of flashing the 5.1 TMobile image but everything that I have read suggest that if you are on VZW you should use LMY47E.
As you can imagine not having phone service kicks rocks. I figured Id ask before flashing and or making anything else worse.
Thanks in advance.
*228 should never be done on an lte device.
Sent from my Nexus 6 using XDA Free mobile app
PHP:
akellar said:
*228 should never be done on an lte device.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Now I know. Did I harm anything? I also booted into recovery and wipe data/factory reset and wipe cache partition. To no avail...
onyxbfly said:
PHP:
Now I know. Did I harm anything? I also booted into recovery and wipe data/factory reset and wipe cache partition. To no avail...
Click to expand...
Click to collapse
Typically provisions the sim to 3g prl. Likely need a new sim.
Sent from my Nexus 6 using XDA Free mobile app
onyxbfly said:
I was thinking of flashing the 5.1 TMobile image but everything that I have read suggest that if you are on VZW you should use LMY47E.
Click to expand...
Click to collapse
Flashing another factory image will do nothing to help your problem.
I agree with the above suggestion of starting with a replacement SIM.
And whatever you do, DO NOT TRY RELOCKING YOUR BOOTLOADER. It will not help, and you may brick your device, unless you follow @Evolution_Freak 's guide.
akellar said:
Typically provisions the sim to 3g prl. Likely need a new sim.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
FML will they give me a new sim for a phone that did not come from them? Even if the sim was locked into 3g shouldn't I be able to make calls?
Edit: I put my sim back into my S4 and it displays 3G like you said. I can make calls on the S4 but no on my Nexus 6. I put the sim back into my nexus 6 and it displays LTE but I can not make calls
onyxbfly said:
FML will they give me a new sim for a phone that did not come from them? Even if the sim was locked into 3g shouldn't I be able to make calls?
Edit: I put my sim back into my S4 and it displays 3G like you said. I can make calls on the S4 but no on my Nexus 6. I put the sim back into my nexus 6 and it displays LTE but I can not make calls
Click to expand...
Click to collapse
Turn off volte and try. Either way, get a new sim
Sent from my Nexus 6 using XDA Free mobile app
onyxbfly said:
FML will they give me a new sim for a phone that did not come from them?
Click to expand...
Click to collapse
No they won't if you tell them it's for your N6. You'll have to tell them it's for a "legitimate" VZW phone.
akellar said:
Typically provisions the sim to 3g prl. Likely need a new sim.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
cam30era said:
Flashing another factory image will do nothing to help your problem.
I agree with the above suggestion of starting with a replacement SIM.
And whatever you do, DO NOT TRY RELOCKING YOUR BOOTLOADER. It will not help, and you may brick your device, unless you follow @Evolution_Freak 's guide.
Click to expand...
Click to collapse
I put my sim back into my S4 and it displays 3G like you said. I can make calls on the S4 but no on my Nexus 6. I put the sim back into my nexus 6 and it displays LTE but I can not make calls .
So basically you are saying just go to a Verizon store and ask for a new nano sim and ask them to activate it? Or do you suggest asking for a sim for my S4 and cutting it down to size again?
akellar said:
Turn off volte and try. Either way, get a new sim
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
When I dial *#*#4636#*#* my phone looks at me like Essentially I cant access that menu any more since its not dialing. I have data and it just backed up my apps from the play store.
cam30era said:
No they won't if you tell them it's for your N6. You'll have to tell them it's for a "legitimate" VZW phone.
Click to expand...
Click to collapse
Thanks for the suggestions. I'll try to sort it out.
I decided to try reflashing the LMY47E image again. After doing so I was able to get 3G and make and receive calls. I went to VZW and they gave me bloody hell about getting a replacement sim.
Essentially they were not having it. They wanted to see the physical phone that the card would be activated in. I went back to my car and gave them my S4. To make a long story short they gave me a VZW sim for my S4. Got back home and cut the micro down to nano. I now have LTE service.
But I do not have VOLTE. I dialed *#*#4636#*#* and turned off VOLTE provisioning flag. I have enhanced 4g calling under phone options. But I can not browse a web page or talk on the on the phone while using GPS etc. Is VOLTE supposed to be turned on or off.
With it off I do not get the enhanced 4g calling options. With it on I do get enhanced 4g. Either way it doesn't work lol. Any suggestions would be greatly appreciated.
I'm just happy to be up and running again.
Thanks once again for your time and patience with my N6!!!!!!!!
onyxbfly said:
I decided to try reflashing the LMY47E image again. After doing so I was able to get 3G and make and receive calls. I went to VZW and they gave me bloody hell about getting a replacement sim.
Essentially they were not having it. They wanted to see the physical phone that the card would be activated in. I went back to my car and gave them my S4. To make a long story short they gave me a VZW sim for my S4. Got back home and cut the micro down to nano. I now have LTE service.
But I do not have VOLTE. I dialed *#*#4636#*#* and turned off VOLTE provisioning flag. I have enhanced 4g calling under phone options. But I can not browse a web page or talk on the on the phone while using GPS etc. Is VOLTE supposed to be turned on or off.
With it off I do not get the enhanced 4g calling options. With it on I do get enhanced 4g. Either way it doesn't work lol. Any suggestions would be greatly appreciated.
I'm just happy to be up and running again.
Thanks once again for your time and patience with my N6!!!!!!!!
Click to expand...
Click to collapse
Do you have advanced calling activated on your account? I don't believe that the S4 has advanced calling. You may have to put your sim card into a VZW device that requires it and then have them activate the feature.
Yea.... Did you ever activate the service on your account. You need to login in the website or call and turn the feature on. Dialing weird numbers and turning flags on in your phone won't do jack until the service is turned on within verizon.
slimc84 said:
Do you have advanced calling activated on your account? I don't believe that the S4 has advanced calling. You may have to put your sim card into a VZW device that requires it and then have them activate the feature.
Click to expand...
Click to collapse
I never had a problem with using data while talking on the phone with my S4. Regardless if it was the stock rom or not.
dansan382 said:
Yea.... Did you ever activate the service on your account. You need to login in the website or call and turn the feature on. Dialing weird numbers and turning flags on in your phone won't do jack until the service is turned on within verizon.
Click to expand...
Click to collapse
Unfortunately I am a member of a family plan. I will speak to my cousin who is the account owner and ask him to double to check and see if it has been advanced calling and HD calling has been enabled on my account.
Thanks for the suggestions.
onyxbfly said:
Unfortunately I am a member of a family plan. I will speak to my cousin who is the account owner and ask him to double to check and see if it has been advanced calling and HD calling has been enabled on my account.
Thanks for the suggestions.
Click to expand...
Click to collapse
i can pretty much say thats your problem. it isn't turned on by default so it needs to be turned on. no amount of flashing software or hitting buttons on your phone will help. I think you can even call the 611 number and when it gets to the voice prompts just say advanced calling one point zero. it should try to turn the feature on within that line.
onyxbfly said:
I never had a problem with using data while talking on the phone with my S4. Regardless if it was the stock rom or not.
Unfortunately I am a member of a family plan. I will speak to my cousin who is the account owner and ask him to double to check and see if it has been advanced calling and HD calling has been enabled on my account.
Thanks for the suggestions.
Click to expand...
Click to collapse
The S4 had dual antennas so there was no need for the Advanced Calling feature. The Nexus only has a single antenna and requires Advanced Calling to be enabled on the account and the device in order for it to work.
dansan382 said:
i can pretty much say thats your problem. it isn't turned on by default so it needs to be turned on. no amount of flashing software or hitting buttons on your phone will help. I think you can even call the 611 number and when it gets to the voice prompts just say advanced calling one point zero. it should try to turn the feature on within that line.
Click to expand...
Click to collapse
Thanks for the number. The CS Rep said they can not make any change to the account because I dont have the password or pin.
Ironically one of the main reasons for getting a new phone was that my S4 wanted to power off randomly and it would be a chore just to get it to power back on and stay on. This time it would not turn at all so I was forced to call from my old thunderbolt.
I called the number you gave me while surfing the web on the phone. The CS Rep said that any 4G / LTE phone can use data over voice except for iphone due to their antenna construction. I guess its true I was just doing it.
But anyway it really shouldn't be a process just to get data while talking on the phone with the nexus.
The phone they have listed for my account is a S4. They said advanced calling and HD calling will be available for the S4 when they provide a software update. He had no clue to when the update would be released.
Just for Sh1t and giggles I inquired with the CS res in regards to purchasing a phone from google and using it. He said that I could go to a Verizon store and they would add it and give me a nano sim. I just thanked him for his time. I guess thats true right until you walk in their with it.
My nexus is from TMobile and from what I read people across various forums are having issues with getting their Nexus 6 added to their account regardless of where it came from.
Seems like verizon is really working hard to make the nexus 6 experience a pain in the ass. I dont need or want HD calling. Is asking to talk and look up something on the web or use gps to much to ask for....
onyxbfly said:
Thanks for the number. The CS Rep said they can not make any change to the account because I dont have the password or pin.
Ironically one of the main reasons for getting a new phone was that my S4 wanted to power off randomly and it would be a chore just to get it to power back on and stay on. This time it would not turn at all so I was forced to call from my old thunderbolt.
I called the number you gave me while surfing the web on the phone. The CS Rep said that any 4G / LTE phone can use data over voice except for iphone due to their antenna construction. I guess its true I was just doing it.
But anyway it really shouldn't be a process just to get data while talking on the phone with the nexus.
The phone they have listed for my account is a S4. They said advanced calling and HD calling will be available for the S4 when they provide a software update. He had no clue to when the update would be released.
Just for Sh1t and giggles I inquired with the CS res in regards to purchasing a phone from google and using it. He said that I could go to a Verizon store and they would add it and give me a nano sim. I just thanked him for his time. I guess thats true right until you walk in their with it.
My nexus is from TMobile and from what I read people across various forums are having issues with getting their Nexus 6 added to their account regardless of where it came from.
Seems like verizon is really working hard to make the nexus 6 experience a pain in the ass. I dont need or want HD calling. Is asking to talk and look up something on the web or use gps to much to ask for....
Click to expand...
Click to collapse
no problem. you dont even need to speak with anyone in order to activate. some people reported just using the prompts, speaking with a machine it was able to turn it on. either way, good luck and glad you got some info.
I literally just got back from best buy with my unbranded unlocked nexus 6. they didnt have any "verizon versions". I will be cutting my sim card thats in my GS4 and throwing it into the nexus so i wont have to deal with verizon. i already had them send me a nano sim so just in case i have a backup. if i completely mess it up, ill go back to verizon and get a new sim for my GS4 and start over again
slimc84 said:
The S4 had dual antennas so there was no need for the Advanced Calling feature. The Nexus only has a single antenna and requires Advanced Calling to be enabled on the account and the device in order for it to work.
Click to expand...
Click to collapse
Thanks for the clarification. I did not know.
How should I go about this? I called and they said the phone that is listed is a S4. Currently advanced calling is not enabled for the S4. They said I would need to do a phone swap and or sim swap for a newer phone. If the phone is not listed on my account/ number what do I tell ask or tell them so they will enable it?
dansan382 said:
no problem. you dont even need to speak with anyone in order to activate. some people reported just using the prompts, speaking with a machine it was able to turn it on. either way, good luck and glad you got some info.
I literally just got back from best buy with my unbranded unlocked nexus 6. they didnt have any "verizon versions". I will be cutting my sim card thats in my GS4 and throwing it into the nexus so i wont have to deal with verizon. i already had them send me a nano sim so just in case i have a backup. if i completely mess it up, ill go back to verizon and get a new sim for my GS4 and start over again
Click to expand...
Click to collapse
It works fresh out the box. Mine did and it was from TMobile. I didn't do factory resets or anything insert sim and load up my apps and enjoyed.
I used a sim card cutter that I got from Amazon. Cut it popped it in and everything was lovely. I didn't notice that I couldn't talk and use gps until i was actually driving. The sim cutter is a good investment because it comes with sim card adapters that will allow you to use your sim in any phone.
I wonder how the people got it activated using the prompts. Did they call from their nexus or their old verizon phone?
The only reason I decided to flash the LMY47E rom is to get data over voice. Hopefully I will get this sorted out sooner than later.
Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Morpherios said:
Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Click to expand...
Click to collapse
Try to unlock bootloader, install TWRP, root the stock rom, then install lastest bootloader (v72.03) and latest radio (v05.45):
https://forum.xda-developers.com/ne...-nexus-6-recovery-flashable-fastboot-t3066052
Use WUG Fresh NRT tool to accomplish above when hooked to Windows PC via microUSB in 2.0 USB port with correct Windows drivers installed (OK for ADB): https://forum.xda-developers.com/showthread.php?t=1766475
HueyT said:
Try to unlock bootloader, install TWRP, root the stock rom, then install lastest bootloader (v72.03) and latest radio (v05.45):
https://forum.xda-developers.com/ne...-nexus-6-recovery-flashable-fastboot-t3066052
Use WUG Fresh NRT tool to accomplish above when hooked to Windows PC via microUSB in 2.0 USB port with correct Windows drivers installed (OK for ADB): https://forum.xda-developers.com/showthread.php?t=1766475
Click to expand...
Click to collapse
I'm already unlocked, rooted, TWRP'd and using the PureNexus that came out end of april (I haven't flashed the one in may yet). I believe I'm also currently using the latest radio and latest bootloader.
Edit - I actually was not on the most recent radio, but I did flash that, no change.
The volte provisioned flag turned on in the testing menu? I have a setting for enhanced 4g lte mode in my settings, wireless networks/more/cellular networks settings. Did they remove the advanced calling from your account? Just throwing some things out there.
Morpherios said:
Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Click to expand...
Click to collapse
The tech may not be wrong as Verizon uses band 13 as their main LTE band and ATT uses band 17
http://www.phonearena.com/news/Chea...on-T-Mobile-and-Sprint-use-in-the-USA_id77933
Morpherios said:
Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Click to expand...
Click to collapse
In others countries we don't get the same bands management, then I can't say anything about LTE.
But I'm on PureNexus 7.1.1 and I get the same "issue" about network droppin when calling. When the call starts, my phone turns into don't disturb-mode and recover the network only when the phone call ends.. It doesn't really cut my network connection, but it looks like. It may be rom settings.
However I don't care as long as everything works good, it's just an icon. (how a phone call can be done while network is shutted off ^^)
When I was on the stock ROM, this autumn, 7.1 version of Android did the same thing, loosing data connection while being still connected to the network (but at anytime not just phonecalls). Finding it back some minutes later. That was fixed with 7.1.1. Stock.
Hope that might help you (looks not ) if it's the same problem. May be give an eye to the Rom settings..
Have you tried if your device do the same thing with an another Rom ? (stock for example)
Larzzzz82 said:
The volte provisioned flag turned on in the testing menu? I have a setting for enhanced 4g lte mode in my settings, wireless networks/more/cellular networks settings. Did they remove the advanced calling from your account? Just throwing some things out there.
Click to expand...
Click to collapse
I knew something looked like it was missing. I don't have any enhanced 4g LTE settings in that section. Normally there's a tick box to turn it on there. It's missing. Is that due to them not having it turned on in my account?
Also for everyone else, this problem only started when I tried the whole at&t switch. I was on this rom when I switched and it worked fine before then. I didn't factory reset since then though, wondering if I need to try that.
zelendel said:
The tech may not be wrong as Verizon uses band 13 as their main LTE band and ATT uses band 17
http://www.phonearena.com/news/Chea...on-T-Mobile-and-Sprint-use-in-the-USA_id77933
Click to expand...
Click to collapse
The tech is definitely wrong; since it's a Nexus 6 (presumably XT1103) it has all the possible LTE bands used in the US. There should not have been any issue when switching. I had something similar happen to me, when I just switched to verizon and did the "reset network settings" button, it screwed up my phone so I couldn't use LTE period, I had to reflash the modem in order to fix it. I know you already said you reflashed the modem, but I'm not sure what to suggest. There is absolutely nothing physically wrong or incapable about your phone, just some config got screwed up somewhere along the way. I'd just try to flash as many things as you're comfortable with without losing your userdata. Like modem, bootloader, etc. until your data comes back. If nothing else, press the network settings reset button and flash the latest modem. Make sure your twrp is up to date as well.
BlockOfDynamite said:
The tech is definitely wrong; since it's a Nexus 6 (presumably XT1103) it has all the possible LTE bands used in the US. There should not have been any issue when switching. I had something similar happen to me, when I just switched to verizon and did the "reset network settings" button, it screwed up my phone so I couldn't use LTE period, I had to reflash the modem in order to fix it. I know you already said you reflashed the modem, but I'm not sure what to suggest. There is absolutely nothing physically wrong or incapable about your phone, just some config got screwed up somewhere along the way. I'd just try to flash as many things as you're comfortable with without losing your userdata. Like modem, bootloader, etc. until your data comes back. If nothing else, press the network settings reset button and flash the latest modem. Make sure your twrp is up to date as well.
Click to expand...
Click to collapse
I think i'm going to reflash my rom today. I did the modem, twrp is up to date, bootloader is fine. I did the reset network settings (I was sure that was going to fix it, no dice). So I'm going to reflash the rom today and see if that fixes it. After that I have no idea what is left to try other than reverting to stock, which I'd like to avoid.
Yes, it is a feature that needs to be added to your account. Go online and check their website or go into the hidden menu and activate it. If it sticks, it's on your account.
I tried the wifi and video calling flags and they didn't stick. Go figure... C'MON big red...
Larzzzz82 said:
Yes, it is a feature that needs to be added to your account. Go online and check their website or go into the hidden menu and activate it. If it sticks, it's on your account.
I tried the wifi and video calling flags and they didn't stick. Go figure... C'MON big red...
Click to expand...
Click to collapse
How do you enter the hidden menu on the n6? I thought I found it but it wasn't working.
.#.#4636#.#. select the phone info tab. In there, there will be either a drop down menu or buttons to tick and they'll change color
Larzzzz82 said:
.#.#4636#.#. select the phone info tab. In there, there will be either a drop down menu or buttons to tick and they'll change color
Click to expand...
Click to collapse
I got in, VoLTE was not ticked. I ticked it. I got the setting for it then in settings. But making a phone call gave me an error. I rebooted, and it's not ticked now. So does that mean I need to call Verizon to have them flag my account?
You need to add it in your account then. Easy enough to do online. You want to, "manage features."
Larzzzz82 said:
You need to add it in your account then. Easy enough to do online. You want to, "manage features."
Click to expand...
Click to collapse
That did the trick. All fixed. Thank you! That was driving me nuts. I never considered the idea that the setting would be turned off . But since I did leave and come back...
Thanks again!
Glad you're all set. ?
3 days ago I received the Pixel 5 for my girlfriend. She had an old iPhone and she was interested in switching to Android. After doing so and activating service I've just come to realize that Sprint/tmobile does not support it. I've spent 3 hours tonight talking to sprints technical support about 2 issues.
1. She cannot send or receive MMS picture messages.
2. Visual voicemail does not work through the Phone, Sprint, or Tmobile apps.
After several hours of troubleshooting the guy on the phone said he was surprised I was able to get any service working at all. We all gave up at that point. My girlfriend is currently on a family plan with her parents and they are moving to Verizon next month. I want her to keep the pixel 5 but she needs to send MMS messages for work. I don't think she will want to wait a month to use her phone as it was intended, also if she does keep the phone I might have to factory reset it, reflash, and reroot the phone with the Verizon boot image provided by Google. I feel bad for her because this is her first experience with Android and it hasn't been fun for her.
Is there anyway to get MMS messages working? I've tried editing the APN settings but it's defined by the carrier and not available in the network settings(you have to dial the carrier code to view them and need a password to edit).
Any suggestions?
JordanFromIT said:
3 days ago I received the Pixel 5 for my girlfriend. She had an old iPhone and she was interested in switching to Android. After doing so and activating service I've just come to realize that Sprint/tmobile does not support it. I've spent 3 hours tonight talking to sprints technical support about 2 issues.
1. She cannot send or receive MMS picture messages.
2. Visual voicemail does not work through the Phone, Sprint, or Tmobile apps.
After several hours of troubleshooting the guy on the phone said he was surprised I was able to get any service working at all. We all gave up at that point. My girlfriend is currently on a family plan with her parents and they are moving to Verizon next month. I want her to keep the pixel 5 but she needs to send MMS messages for work. I don't think she will want to wait a month to use her phone as it was intended, also if she does keep the phone I might have to factory reset it, reflash, and reroot the phone with the Verizon boot image provided by Google. I feel bad for her because this is her first experience with Android and it hasn't been fun for her.
Is there anyway to get MMS messages working? I've tried editing the APN settings but it's defined by the carrier and not available in the network settings(you have to dial the carrier code to view them and need a password to edit).
Any suggestions?
Click to expand...
Click to collapse
I am using my Pixel 5 just fine on T-Mobile, just plugged in my old SIM, and good to go. This might be more of an Apple thing, did she unregister her number with iMessage. Her MMS messages might be going there?
amaddux said:
I am using my Pixel 5 just fine on T-Mobile, just plugged in my old SIM, and good to go. This might be more of an Apple thing, did she unregister her number with iMessage. Her MMS messages might be going there?
Click to expand...
Click to collapse
We tried but it says her number is not linked to imessage.
Can't really offer much here but to say the pixel 5 works perfectly on T-Mobile. Has to be something else on your end that's not working correctly, simple advice you've likely done is check APNs, make sure they are configured properly. You can add a new apn if needed. Take a ride down to the T-Mobile store, grab a new sim just to be on the latest...R15 I believe in case somehow the sprint sim isn't playing nicely plus the R15 you'll be able to access TMobile's SA 5G if it's in your area.
Lastly, your title is BS, you're having an issue, not an issue with the pixel 5 and T-Mobile, as said, they work fine together.
your problem is Sprint, not the phone.
drop Sprint like the bad habit it is. If you need cheap, go with Mint Mobile.
well Tmobile is working like a smooth butter for my pixel 5
T-Mobile works flawlessly for me on the Pixel 5. It sounds like you're using Sprint, though.