Push Notifications not working is ruining this phone - Huawei P20 Pro Questions & Answers

Hi all,
I have numerous apps I need to provide me with Push Notifications and I'm just not getting them reliably on my totally stock CLT-L09 P20 Pro, and I can't work out how to get them. today I resorted to filling in Huawei's customer contact web form.
I've tried numerous battery/background/data optimisations mentioned in this thread for example
Some apps are fine, others aren't.
OK:
Discord
Whatsapp
Not OK:
Ring
Yi Home
Samsung Smartthings
Any help i'd be grateful for.

Hi! Maybe for above mentioned apps notification is blocked. You try to go Settings>Apps & Notifications>Notifications management>Search that specific app>Enable allow notifications option.

[email protected] said:
Hi! Maybe for above mentioned apps notification is blocked. You try to go Settings>Apps & Notifications>Notifications management>Search that specific app>Enable allow notifications option.
Click to expand...
Click to collapse
so banal answer
if you don't know, better shut up sometimes
he said he tried many things, how could it be possible that he didn't consider a thing that for default is always active by the way???
made me crazy

PacStealer said:
if you don't know, better shut up sometimes
Click to expand...
Click to collapse
Dude, chill.
Do you know why Tech Support always asks you whether you device is connected to a power source? Because sometimes people don't think about the banal things.
---------- Post added at 12:01 PM ---------- Previous post was at 11:48 AM ----------
cable_guy said:
Any help i'd be grateful for.
Click to expand...
Click to collapse
Settings -> Battery -> App launch -> Disable "Manage automatically" for your app.
Settings -> Battery -> More battery settings -> Enable "Stay connected when device sleeps".
Settings -> Search for "Battery" -> Battery optimization -> Change to "Don't allow" for your app.
Those 3 work for me, not sure whether you tried them.

Thanks for these suggestions
Doesn't work for me

Hi,
Maybe you tried a lot. I found a solution to my apps.
1.
Open the mentioned apps which are not pushed.
2.
Press the square button to see them in the tasmanager.
3.
Slide all the needed apps downwards - to lock them in the background.
4.
Afterwards you can kill all the tasks - but surprisingly the apps still work in push mode! Of course all mentioned settings in the posts above have to be done to the apps in advance.
This helped me with the push issue. Maybe it is a bug and maybe it is helpfull for you.
Stay healthy! Bye.

tried also this
now way, i'm crying....
even when i re-open the app (was in background), i need to refresh manually to see the Alert in red!
dont know what else to do

These are the reasons why I finally sold my P20 Pro and Mate 20 Pro - no reliable notifications and sync, and no solution by Huawei. On Android 10 it's only gets worse.

Related

accessibility services keep turning off

My phone is rooted and installed twrp.
I have problem, accessibility services keep turning off. I enabled greenify in accessibility but after couple minutes is turn to off.
Its happening whit all installed apk like dashlane, nova launcher, greenify.
What the f*ck turn my services off?
Same thing is happening to me. Any idea how fix it?
Same happening to me
At first try to add these apps to all possible whitelists of Huawei power management apps. It should not be cleaned by RAM manager and should be left not closed when screen is off. It helped here.
Sent from my EVA-L19 using XDA-Developers mobile app
I put greenify in protected app and for now is ON in accessibility. Last 2 day working ok.
ylapas said:
At first try to add these apps to all possible whitelists of Huawei power management apps. It should not be cleaned by RAM manager and should be left not closed when screen is off. It helped here.
Click to expand...
Click to collapse
Can you explain what you did?
Milamber said:
Can you explain what you did?
Click to expand...
Click to collapse
Just go in phone manager, in protected app in second page. Check your apk here.
Sent from my EVA-L09 using Tapatalk
zelenko said:
Just go in phone manager, in protected app in second page. Check your apk here.
Click to expand...
Click to collapse
Thanks but in protected app I don't have the apk, only a list of installed applications
Yet another EMUI "feature". Hating when it happens to me as well, though I do have mixed luck with whitelisting the apk in question (where ever you can - why the hell do we have both the battery keep-running-with-screen-off feature, and the "ignore optimizations" crap? And what does this even do?).
emilrune said:
Yet another EMUI "feature". Hating when it happens to me as well, though I do have mixed luck with whitelisting the apk in question (where ever you can - why the hell do we have both the battery keep-running-with-screen-off feature, and the "ignore optimizations" crap? And what does this even do?).
Click to expand...
Click to collapse
How are you whitelisting it? The only apps I see are play store ones
Milamber said:
How are you whitelisting it? The only apps I see are play store ones
Click to expand...
Click to collapse
Settings - apps - "Advanced" - "ignore optimisations" - select "all apps" from the drop down menu - set apps in question to "allowed".
Nope, I don't have these settings (Huawei x2 702L B006)
emilrune said:
Settings - apps - "Advanced" - "ignore optimisations" - select "all apps" from the drop down menu - set apps in question to "allowed".
Click to expand...
Click to collapse
So, if these settings are not there, and the "protected apps" also does not solve the problem, any suggestions?
emilrune said:
Settings - apps - "Advanced" - "ignore optimisations" - select "all apps" from the drop down menu - set apps in question to "allowed".
Click to expand...
Click to collapse
I have done this but still my apps like LastPass, Greenify, LookOut still get closed.
Is there another option I am missing.?
TG09 said:
I have done this but still my apps like LastPass, Greenify, LookOut still get closed.
Is there another option I am missing.?
Click to expand...
Click to collapse
Same here with Roboform password manager on Mate 9 with EMUI 5.0 . All system settings give it permission and exemption from optimization. But accessibility is turned off after a very short time of the phone screen being off. There has to be something strange going on.
hx4700 user said:
Same here with Roboform password manager on Mate 9 with EMUI 5.0 . All system settings give it permission and exemption from optimization. But accessibility is turned off after a very short time of the phone screen being off. There has to be something strange going on.
Click to expand...
Click to collapse
Strange this has not been fixed.
IMHO Huawei or EMUI should let us manage the system whitelisted apps..
It is obvious that the phone administrator is not enough to ensure we can leave opened on background 100% sure some apps... My telegram app from time to time also appears stopped.. Mmmm "strange" but easy to solve for huawei's developers if they were interested in
So strange^2
Enviado desde mi EVA-L09 mediante Tapatalk
TG09 said:
Strange this has not been fixed.
Click to expand...
Click to collapse
Actually I have found that it is a feature not a fault. I rang up Huawei to ask for help.
What you need to do is go into Settings (swipe down from top, then cog wheel) > Battery > Close apps after screen lock
Then scroll down to your 'problem' app, and switch to off.
You might be surprised at the apps that have managed to get themselves set to off. I certainly was.
hx4700 user said:
Actually I have found that it is a feature not a fault. I rang up Huawei to ask for help.
What you need to do is go into Settings (swipe down from top, then cog wheel) > Battery > Close apps after screen lock
Then scroll down to your 'problem' app, and switch to off.
You might be surprised at the apps that have managed to get themselves set to off. I certainly was.
Click to expand...
Click to collapse
Even having setup properly battery optimisation to be ommited, keep open when close and whitelist on clean up sometimes telegram gets close... We all (or most of us) know.about that options to be setup but Huawei maintains a "hidden" apps whitelist like Google apps that are permitted to be run on background ... We know is not a big and we want to have full control of which apps.to permit 100% of time not decided by Emui. That's the point.
Enviado desde mi EVA-L09 mediante Tapatalk
hx4700 user said:
Actually I have found that it is a feature not a fault. I rang up Huawei to ask for help.
What you need to do is go into Settings (swipe down from top, then cog wheel) > Battery > Close apps after screen lock
Then scroll down to your 'problem' app, and switch to off.
You might be surprised at the apps that have managed to get themselves set to off. I certainly was.
Click to expand...
Click to collapse
I have this configured for LastPass and it still gets closed.
Worked like a charm
emilrune said:
Settings - apps - "Advanced" - "ignore optimisations" - select "all apps" from the drop down menu - set apps in question to "allowed".
Click to expand...
Click to collapse
Thanks for this. It worked and now LastPass stays active for fill ins.

(How to Fix) Not receiving notifications fix!

With the way Huawei forces their "power saving" down our throats you are likely not getting all of your notifications for things like news apps and social media apps etc. I like their idea on trying to find ways to consume less battery, but man they are aggressive on the way they do it. Here is a fix that should work on all Huawei branded phones.
Step 1: First go to settings, advanced settings, battery manager and then to protected apps. Look for the app that you want to receive notifications from and then select "protect it".
Step 2: Go to settings, apps, advanced, ignore battery optimizations, then find the app and ignore it. This sounds kind of weird when you select ignore the app, but actually this means to allow it to run....... basically you are telling battery optimization function to ignore that particular app. Also known as "Doze"
Step 3: Go to settings, notifications panel & status bar, notification center, then find the app, then activate "allow notifications" and also "priority display". You must select priority or you won't get the notifications.
Works perfect for me. I spent countless hours trying to figure out why I didn't get notifications from my news apps and it drove me crazy. BTW....I have not experienced any battery drain at all.
PLEASE REMEMBER TO HIT MY THANKS BUTTON!!!
Solution already brought up on the 4th of July!
http://www.forbes.com/sites/bensin/...uawei-phone-heres-how-to-fix-it/#27e6ece578aa
chrispyutec said:
With the way Huawei forces their "power saving" down our throats you are likely not getting all of your notifications for things like news apps and social media apps etc. I like their idea on trying to find ways to consume less battery, but man they are aggressive on the way they do it. Here is a fix that should work on all Huawei branded phones.
Step 1: First go to settings, advanced settings, battery manager and then to protected apps. Look for the app that you want to receive notifications from and then select "protect it".
Step 2: Go to settings, apps, advanced, ignore battery optimizations, then find the app and ignore it. This sounds kind of weird when you select ignore the app, but actually this means to allow it to run....... basically you are telling battery optimization function to ignore that particular app. Also known as "Doze"
Step 3: Go to settings, notifications panel & status bar, notification center, then find the app, then activate "allow notifications" and also "priority display". You must select priority or you won't get the notifications.
Works perfect for me. I spent countless hours trying to figure out why I didn't get notifications from my news apps and it drove me crazy. BTW....I have not experienced any battery drain at all.
PLEASE REMEMBER TO HIT MY THANKS BUTTON!!!
Click to expand...
Click to collapse
Hi, I have to say that Step 3 is not convincing.
Enabling priority display allow notification to appear during "do not disturb" mode. I don't want to be woke up during the night.
alekos panagulis said:
Hi, I have to say that Step 3 is not convincing.
Enabling priority display allow notification to appear during "do not disturb" mode. I don't want to be woke up during the night.
Click to expand...
Click to collapse
That is correct, but if you don't set priority you won't get the notification . Been there and done that ready. You can try not setting priority and see if works different for you, but when I turn off priority for the app I do not get the notification.
Please let me know if yours works differently as I am interested.
chrispyutec said:
That is correct, but if you don't set priority you won't get the notification . Been there and done that ready. You can try not setting priority and see if works different for you, but when I turn off priority for the app I do not get the notification.
Please let me know if yours works differently as I am interested.
Click to expand...
Click to collapse
If you are right, then Huawei software developer must be brainless. For god sake, why on the earth getting a simple notification is so freaking complicated??
I'll try to set priority notifications, but even if it works it's not a solution for me.
I'll let you know man.
Thank you.
This one is working for sure, i found this solution out myself.
Push notifcations
To make push notifications work again create a widget (provided with the app) and place it on your home screen.
The widget will keep the services alive, even when you close the app in the taskmanager.
Make sure you toggle them on in the protected apps menu and put the powerplan on performance mode.
This works for all apps that came with the option to create a widget for it.
Also mentioned in this post:
https://forum.xda-developers.com/android/development/to-note-8-t3504884
Nicksterrr said:
Solution already brought up on the 4th of July!
http://www.forbes.com/sites/bensin/...uawei-phone-heres-how-to-fix-it/#27e6ece578aa
Click to expand...
Click to collapse
This sure would have been nice to have had this info prior to my 2 days of trial & error to get things working. As I do not receive or read all news outlets in regards to this phone, as is the case with many others, this was my sole purpose of my posting it here for others. In July I wasn't even considering this phone....actually I didn't even know this phone existed then. Another reason for my posting the info here. Luckily we have this forum as a go to place.
Nicksterrr said:
This one is working for sure, i found this solution out myself.
Push notifcations
To make push notifications work again create a widget (provided with the app) and place it on your home screen.
The widget will keep the services alive, even when you close the app in the taskmanager.
Make sure you toggle them on in the protected apps menu and put the powerplan on performance mode.
This works for all apps that came with the option to create a widget for it.
Also mentioned in this post:
https://forum.xda-developers.com/android/development/to-note-8-t3504884
Click to expand...
Click to collapse
This is smart. I'll try.
Inviato dal mio FRD-L09 utilizzando Tapatalk
The widget trick does not work for me.
Inviato dal mio FRD-L09 utilizzando Tapatalk
Even setting whatsapp to priority notifications did not work. I'm gonna sell this wonderful phone with its stupid operating system.
Inviato dal mio FRD-L09 utilizzando Tapatalk
Thanks, but uninstall Phone Manager was the only fix for me to get notifications working again. I hope they fix this in Nougat and emui 5.0.
It is perfect working solution to move viber, whatsapp... to system/apps partition, than it works as we wish...
WhySoSeriousJoKer said:
Thanks, but uninstall Phone Manager was the only fix for me to get notifications working again. I hope they fix this in Nougat and emui 5.0.
Click to expand...
Click to collapse
How did you uninstall?
chrispyutec said:
How did you uninstall?
Click to expand...
Click to collapse
With debloater.
https://forum.xda-developers.com/android/software/debloater-remove-carrier-bloat-t2998294
WhySoSeriousJoKer said:
Thanks, but uninstall Phone Manager was the only fix for me to get notifications working again. I hope they fix this in Nougat and emui 5.0.
Click to expand...
Click to collapse
What are the consequences of uninstalling phone manager?
How is battery after that?
Thanks.
ivanox1972 said:
It is perfect working solution to move viber, whatsapp... to system/apps partition, than it works as we wish...
Click to expand...
Click to collapse
Maybe, but you need root.
ivanox1972 said:
It is perfect working solution to move viber, whatsapp... to system/apps partition, than it works as we wish...
Click to expand...
Click to collapse
I did root my Honor 8 and moved whatsapp to system apps with Titanium backup. And? SURPRISE! The problem is still there. Emui is ****.
Inviato dal mio FRD-L09 utilizzando Tapatalk
WhySoSeriousJoKer said:
Thanks, but uninstall Phone Manager was the only fix for me to get notifications working again. I hope they fix this in Nougat and emui 5.0.
Click to expand...
Click to collapse
how did you uninstal it? on my phone debloater says : block mode not supported or something like that ... :/
Try this method to uninstall the phone manager
https://www.xda-developers.com/uninstall-carrier-oem-bloatware-without-root-access/
chitac said:
Try this method to uninstall the phone manager
https://www.xda-developers.com/uninstall-carrier-oem-bloatware-without-root-access/
Click to expand...
Click to collapse
it works! but i have 2 questions :
disabling phone manager Causes problems? second : can i restore back phone manager?
I uninstalled phone manager, the method worked and got rid of it, Now I get better notifications but I'm still having the issue, still some notifications are not shown.
Deleting it does not solve 100% of the problem!

No push notifications in standby

Hi together,
I don't get push notification fro Whattsapp Messages and Aquamail mails in standby. After unlocking the Screen, all notifications are coming...
I already tried to deactivate batter optimization...it doesn't help.
Can anyone help me?
Kind regards,
Frank
schleckschling said:
Hi together,
I don't get push notification fro Whattsapp Messages and Aquamail mails in standby. After unlocking the Screen, all notifications are coming...
I already tried to deactivate batter optimization...it doesn't help.
Can anyone help me?
Kind regards,
Frank
Click to expand...
Click to collapse
Maybe allow background running for them?
https://tweakers.net/ext/f/wAx9zMQPvdXmJQtJ0g6VCiBx/full.jpg
Verstuurd vanaf mijn Nexus 6P met Tapatalk
tCC said:
Maybe allow background running for them?
https://tweakers.net/ext/f/wAx9zMQPvdXmJQtJ0g6VCiBx/full.jpg
Verstuurd vanaf mijn Nexus 6P met Tapatalk
Click to expand...
Click to collapse
Thank you! Problem is solved. I also had AdGuard running and forget to forbid accu-optimization for this app.
tCC said:
Maybe allow background running for them?
https://tweakers.net/ext/f/wAx9zMQPvdXmJQtJ0g6VCiBx/full.jpg
Verstuurd vanaf mijn Nexus 6P met Tapatalk
Click to expand...
Click to collapse
Hi,
I'm having the same problem with Microsoft Outlook. I have it set to 'manually manage' in App Launch, but that hasn't fixed things. Any ideas please?
kurtph1969 said:
Hi,
I'm having the same problem with Microsoft Outlook. I have it set to 'manually manage' in App Launch, but that hasn't fixed things. Any ideas please?
Click to expand...
Click to collapse
Allow unlimited data access, whitelist from battery saving, and allow to run in background.
Allow the app to ignore battery optimization too
Sent from my CLT-L29 using Tapatalk
I've tried all the suggestions here and still have trouble. I'd leave my phone for an hour or so, turn the screen on and a whole bunch of notifications come pouring in from WhatsApp, Gmail, Messenger etc.
My settings are:
1. Apps -> Apps -> Special Access -> Battery Optimisation -> Not Optimised (for all my email and messaging apps)
2. Battery -> App Launch -> Manage Manually (for all my email and messaging apps)
3. Wireless & Networks -> Data Usage -> Data Saver -> Off
Is there anything else I need to do? This is a serious problem for me and quite frankly, I need to get a new phone if this keeps happening.
marcolorenzo said:
I've tried all the suggestions here and still have trouble. I'd leave my phone for an hour or so, turn the screen on and a whole bunch of notifications come pouring in from WhatsApp, Gmail, Messenger etc.
My settings are:
1. Apps -> Apps -> Special Access -> Battery Optimisation -> Not Optimised (for all my email and messaging apps)
2. Battery -> App Launch -> Manage Manually (for all my email and messaging apps)
3. Wireless & Networks -> Data Usage -> Data Saver -> Off
Is there anything else I need to do? This is a serious problem for me and quite frankly, I need to get a new phone if this keeps happening.
Click to expand...
Click to collapse
Launch app, go to recent apps, swipe down and hold app until lock icon appears, win. This worked for all of my affected apps. Good luck.
dudeimstoked said:
Launch app, go to recent apps, swipe down and hold app until lock icon appears, win. This worked for all of my affected apps. Good luck.
Click to expand...
Click to collapse
Thanks for your reply. I've already done that actually. If you don't touch your phone for say an hour, are you sure the notifications are coming in when it's sleeping and not just when you turn your screen back on?
marcolorenzo said:
Thanks for your reply. I've already done that actually. If you don't touch your phone for say an hour, are you sure the notifications are coming in when it's sleeping and not just when you turn your screen back on?
Click to expand...
Click to collapse
hmmm... sorry bro not sure. i dont have gmail, whatsapp, etc set like this because i dont need instant notifications. it worked for other apps i was having issues with not working while the screen was off (or getting turned off) like kevo, llama, and fluid ng.
dudeimstoked said:
hmmm... sorry bro not sure. i dont have gmail, whatsapp, etc set like this because i dont need instant notifications. it worked for other apps i was having issues with not working while the screen was off (or getting turned off) like kevo, llama, and fluid ng.
Click to expand...
Click to collapse
Thanks for your help, I've discovered the issue now. I don't remember if someone mentioned this earlier and I'm not sure how I missed it, but the issue wasn't the apps closing when the phone went to sleep (since I did everything to make sure they didn't close), the problem was that the phone would switch off LTE and/or Wifi when the screen is off. The setting that controls this is in: Settings - Battery - More Battery Settings - Stay connected when device sleeps. Make sure this is turned on (it was turned off for me before).
I feel almost certain this was turned on in the past and feel it was only turned off in one of the firmware updates. I most certainly would never have turned that off. I can't believe they would use that as a default option since I can imagine only the most battery conscious users would want that off. They should at least have an option where the phone would automatically turn data back on periodically to check for notifications. I know there are third-party apps that do this but if they're going to include an option like that built-in, they should do it properly.
Anyway, problem solved, hope this helped someone else out there.
I have the same issue, but Stay Connected is on, and has been for as long as I've had the problem (2-3 days). No new apps, no new updates, affects all my apps. Driving me nuts. Anything else than doing a full wipe left to try?
same here, till yesterday everything was working fine, i didn't install a new app, configuration of battery settings, data background running is the same, also app locked in recent to run backround as before. update i did before 3 weeks. very strange
I'm very sure this problem occur since the newer software update, my device have same issue.
You can check how to remove PowerGenie (the huawei stock battery management), removing PowerGenie 'might' help you fix it.
I called Huawei and asked, and got a fix! It's not a huge lump of fun, but this is it:
Settings - System - Reset - Reset all settings
Note: all your stuff is still there after reset. Only thing that happens is that it forgets your wlans, your fingerprints, face recognition, lock screen pass/pattern, and all kinds of logins and permissions on your apps. And your apps will jump out of folders and make a hell of a mess. But it worked splendidly for me, notifications are popping up as they should, when they should. Gave me a nice chance to re-arrange my apps even.
Happy thoughts to Huawei (Norway) for having customer service available on the phone, on a regular number, and answering within a few seconds.
Lexidh said:
I called Huawei and asked, and got a fix! It's not a huge lump of fun, but this is it:
Settings - System - Reset - Reset all settings
Note: all your stuff is still there after reset. Only thing that happens is that it forgets your wlans, your fingerprints, face recognition, lock screen pass/pattern, and all kinds of logins and permissions on your apps. And your apps will jump out of folders and make a hell of a mess. But it worked splendidly for me, notifications are popping up as they should, when they should. Gave me a nice chance to re-arrange my apps even.
Happy thoughts to Huawei (Norway) for having customer service available on the phone, on a regular number, and answering within a few seconds.
Click to expand...
Click to collapse
I just did it today and it was a complete lost of time. In addition of losing all settings (bluetooth, Wifi, applications and folder on launcher,...) it was not helping with notifications: no Outlook, no WhatApps, no banking app... In other word, nothing, it was worse than before.
I will continue to test settings like controlling launching applications and exclude applications from battery optimization.
"Wait and see"
Saison2018 said:
I just did it today and it was a complete lost of time. In addition of losing all settings (bluetooth, Wifi, applications and folder on launcher,...) it was not helping with notifications: no Outlook, no WhatApps, no banking app... In other word, nothing, it was worse than before.
I will continue to test settings like controlling launching applications and exclude applications from battery optimization.
"Wait and see"
Click to expand...
Click to collapse
It has worked wonders for me at least, notifications are doing their normal thing, including sending them to my FitBit. But I guess there are all kinds of settings that can mess up your notification system =/
Lexidh said:
It has worked wonders for me at least, notifications are doing their normal thing, including sending them to my FitBit. But I guess there are all kinds of settings that can mess up your notification system =/
Click to expand...
Click to collapse
Surely, and even between firmware versions.
Thanks for sharing tips.
Have a good day
Is it just push notifications you're not getting or are messages not coming through at all until device unlocked/app opened? I've been trying all sorts, searched "data" in settings and stumbled upon "unrestricted data access" all apps are disabled on this. Hoping next few hours will show that's me sorted finally.
Once my screens been off 15 minutes, friends WhatsApp msgs only show 1 grey tick their end until I open WhatsApp again
Sent from my CLT-L09 using Tapatalk
blufreak said:
Is it just push notifications you're not getting or are messages not coming through at all until device unlocked/app opened? I've been trying all sorts, searched "data" in settings and stumbled upon "unrestricted data access" all apps are disabled on this. Hoping next few hours will show that's me sorted finally.
Once my screens been off 15 minutes, friends WhatsApp msgs only show 1 grey tick their end until I open WhatsApp again
Sent from my CLT-L09 using Tapatalk
Click to expand...
Click to collapse
Same issue here, whatsapp don't receive any message or call when in standby. For grind just show one

How to keep Whatsapp alive (did try every "legal" trick in the book!) ?!

I am with CLT-L29 on stock 9.0.0.236 I noticed that recently (maybe after some recent system or app update) Whatsapp gets killed if the phone is on idle for longer time, say 20-30+ min.
I have the following set:
* Battery/App launch/Manage manually - all options enabled for Whatsapp (and only this did the trick in the past)
* Special access/Battery optimization/WhatsApp -> Don't Allow
* In Recent applications screen I have swiped Whatapp down and now it is with padlock and not being removed from recents when pressing the dust bin.
* Also did try to kill process "Power Genius" that I read is Huawei power manager - but I don't think this can be done without root
* Also did uninstall/fresh install of Whatsapp
Am I missing something?
armsel said:
I am with CLT-L29 on stock 9.0.0.236 I noticed that recently (maybe after some recent system or app update) Whatsapp gets killed if the phone is on idle for longer time, say 20-30+ min.
I have the following set:
* Battery/App launch/Manage manually - all options enabled for Whatsapp (and only this did the trick in the past)
* Special access/Battery optimization/WhatsApp -> Don't Allow
* In Recent applications screen I have swiped Whatapp down and now it is with padlock and not being removed from recents when pressing the dust bin.
* Also did try to kill process "Power Genius" that I read is Huawei power manager - but I don't think this can be done without root
* Also did uninstall/fresh install of Whatsapp
Am I missing something?
Click to expand...
Click to collapse
Did you try rebooting after setting to manual in battery settings?
Hi, I had this for two days, after that it has started working perfect, wasn't just whatsapp for me either. Think some sort of learning system in emui is broken with regards to regularly used/priority apps. As you, I went through all menus.... Twice.
Sent from my CLT-L09 using Tapatalk
purple patch said:
Did you try rebooting after setting to manual in battery settings?
Click to expand...
Click to collapse
Yes, forgot to mention that have deleted system cache as well...
blufreak said:
...As you, I went through all menus.... Twice.
Click to expand...
Click to collapse
Twice?! I did it maybe more than 20 times!
Unfortunately it did not improve... I played with this over the last weekend, still yesterday evening and today morning - whatsapp web was saying no connection to the phone until I wake it up or open Whatsapp on the phone.
I will let it be for the time being (since out of ideas and don't want to reset the phone just for that). But it is driving me crazy since I use whatsapp for work as well and during the day (also in the evenings) I am checking every now and again if whatsapp is still running...
Same for work. I thought maybe it was to do with me using an always on music widget while I'm at work but it carried on working fine when I got home suddenly. God knows why then
Sent from my CLT-L09 using Tapatalk
armsel said:
Am I missing something?
Click to expand...
Click to collapse
Are you sure it's only WhatsApp?
Try those too:
Settings -> Battery -> More battery settings -> Stay connected when device sleeps -> Enable
Settings -> Wireless & networks -> Data usage -> Data Saver -> Disable
arty_a said:
Are you sure it's only WhatsApp?
Try those too:
Click to expand...
Click to collapse
Well, I mostly use whatsapp... At one point email notifications were also delayed a lot (Gmail), lately it is better...
I noticed that it mostly happens when the phone has been idle (out of the pocket sitting on the table) for long time 10-20 min.
Those were already set as suggested:
Settings -> Battery -> More battery settings -> Stay connected when device sleeps -> Enable
Settings -> Wireless & networks -> Data usage -> Data Saver -> Disable
Make sure you set it to manual and all 3 options are on.
Now go to settings-apps-apps-3 dots in the right corner top-special access-battery optimization - find whatsapp and press allowed.
After that reboot in recovery and delete cache.
If it doesn't work then sue Zucc
Oh yeah, reinstall whatsapp after doing the stuff you did. This will fix your issue
never had any issues with Huawei and WA. the only thing had to do was to select that WA will be handled manually (no auto battery management for this app) and to not kill the app after phone goes to sleep
The Restless Soul said:
Make sure you set it to manual and all 3 options are on.
Now go to settings-apps-apps-3 dots in the right corner top-special access-battery optimization - find whatsapp and press allowed.
After that reboot in recovery and delete cache.
If it doesn't work then sue Zucc
Click to expand...
Click to collapse
The Restless Soul -> didn't you mean "Don't Allow" - since this is the option to remove whatsapp from battery optimization - screenshot attached? (if so, I have tried that with no improvement).
I did try whatsapp reinstall already and cleared phones cash. But will clear the cash once more...
Most definitely - once the phone goes into deep(er) sleep whatsapp (and probably other background apps) get killed.
Also noticed yesterday that Gmail too, delayed an email (I received it 40 min after I got it on my desktop) until I started using the phone...
edmun said:
never had any issues with Huawei and WA. the only thing had to do was to select that WA will be handled manually (no auto battery management for this app) and to not kill the app after phone goes to sleep
Click to expand...
Click to collapse
It was the same with me in the beginning...
Not sure when exactly it changed - I am now on 9.0.0.236
Strongly considering killing the Huawei power management application as per the below guide, the down side - will no longer be able to see the power consumption details:
https://forum.xda-developers.com/mate-20-pro/themes/remove-powergenie-to-allow-background-t3890409
Yesterday I left my phone for more then 2 hours just laying on the table...
I got 1 missed call from Whatsapp and my Gmails delayed until I opened the Gmail application (by 2+ hours)... so it is not only whatsapp - problem with push notifications of any sort when the phone is idle.
Today I did:
C:\>ADB shell pm disable-user --user 0 com.huawei.powergenie
Package com.huawei.powergenie new state: disabled-user
Let's see what will happen...
armsel said:
Yesterday I left my phone for more then 2 hours just laying on the table...
I got 1 missed call from Whatsapp and my Gmails delayed until I opened the Gmail application (by 2+ hours)... so it is not only whatsapp - problem with push notifications of any sort when the phone is idle.
Today I did:
C:\>ADB shell pm disable-user --user 0 com.huawei.powergenie
Package com.huawei.powergenie new state: disabled-user
Let's see what will happen...
Click to expand...
Click to collapse
The above did not help. I did try disabling Android Pie doze mode - also no joy.
I am giving up for now...

Cannot receive application notifications on Realme X2 Pro

Hello everyone,
I just bought my new Realme X2 Pro from AliExpress a few days ago, and have been facing an annoying issue.
Although I have disabled Smart Power Saver and App Quick Freeze features in the settings, almost all the installed applications do not pop up any notification. I also have enabled notifications for each app, such as Yahoo email, Gmail, Mobile banking apps, Telegram, Imo, WhatAPP, etc., and have allowed them to always run in the background. I know it would drain the phone battery, but I thought doing these kinds of stuff would fix the notification problem. I did whatever the Realme website suggested and also what the community proposed.
This is my first experience with an unknown cellphone brand, and I have to put it to the experience.
I was wondering if anybody can advise me on a solution.
I have to mention that I did factory reset my phone thrice and also updated my phone to the latest OS version, but nothing changed!
Suggested solutions by Realme which did not work:
https://www.realme.com/in/support/kw/doc/FAQ1106
I would appreciate your valuable comments on this topic.
i did what you already said step 3) is the only addition, but its working perfectly fine here! make sure everything is updated.. or sadly factory reset.
1) long press the app then click on app info, or go to app info what ever is easy for you.
2) power saver change it to Allow background Running
This should solve the problem. if not the extra one to do is
3) your recent apps click on the three lines menu and lock the app.
i have 12GB ram so it does not affect anything.
this solved my problem
more to this i faced issues with whatsapp popup notification on the top the Bubble thing but after time it works, its mostly the Color OS is Really not working well with the phone.
sorry if you found this useless but i hear you!
kkarnaout said:
i did what you already said step 3) is the only addition, but its working perfectly fine here! make sure everything is updated.. or sadly factory reset.
1) long press the app then click on app info, or go to app info what ever is easy for you.
2) power saver change it to Allow background Running
This should solve the problem. if not the extra one to do is
3) your recent apps click on the three lines menu and lock the app.
i have 12GB ram so it does not affect anything.
this solved my problem
more to this i faced issues with whatsapp popup notification on the top the Bubble thing but after time it works, its mostly the Color OS is Really not working well with the phone.
sorry if you found this useless but i hear you!
Click to expand...
Click to collapse
Thanks for the reply.
I know that we can pin/lock the recent apps in the background, but after tapping on “close the recent apps icon,” even the pinned apps will be closed!! So, we habitually tap on that icon, and pinning the apps won't help us.
I can not even toggle the screen pinning ????
rampaige said:
Thanks for the reply.
I know that we can pin/lock the recent apps in the background, but after tapping on “close the recent apps icon,” even the pinned apps will be closed!! So, we habitually tap on that icon, and pinning the apps won't help us.
Click to expand...
Click to collapse
On eu rom it doesn't succeed, locked apps remains closing recent

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