I accidentally posted this in the Moto X 2014 forum. Sorry for the duplicate post.
I just purchased a Moto X Developer Edition (Verizon) directly from Motorola, and I'm attempting to unlock the bootloader, but at this point I can't even get an unlock code. I followed the instructions and used fastbook to get the unlock data from the phone. I copied and pasted (several times) to the Moto website, but when I click the "Can my device be unlocked?" button, I get a dialog box that says "your device does not qualify for bootloader unlocking". It's the Dev Edition, so this should not be the case.
The box that the phone came in says XT1060DEV and the phone has Developer Edition stamped on the back. When I look at the About information on the phone, should I seen any indication in there that it's a DE version? The Model Number field just says Moto X.
Has anybody else had this problem?
Thanks.
indygeek said:
I accidentally posted this in the Moto X 2014 forum. Sorry for the duplicate post.
I just purchased a Moto X Developer Edition (Verizon) directly from Motorola, and I'm attempting to unlock the bootloader, but at this point I can't even get an unlock code. I followed the instructions and used fastbook to get the unlock data from the phone. I copied and pasted (several times) to the Moto website, but when I click the "Can my device be unlocked?" button, I get a dialog box that says "your device does not qualify for bootloader unlocking". It's the Dev Edition, so this should not be the case.
The box that the phone came in says XT1060DEV and the phone has Developer Edition stamped on the back. When I look at the About information on the phone, should I seen any indication in there that it's a DE version? The Model Number field just says Moto X.
Has anybody else had this problem?
Thanks.
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Click to collapse
Lots of people had this problem including me. They say it takes a few days for your IMEI to get in the database, but I waited and it still wouldn't give me an unlock code and I had to get tech support involved and had to use the email associated with the account the phone was ordered on. YMMV.
I would call tech support and get the ball rolling on this b/c it took days for them to fix it for me.
Yes, the site has always been glitchy. Just be sure you're entering everything right....and keep trying every once in awhile. Took me a few tries over 10 hours to get my Rogers version to work....and I bought mine off a guy....new in box though, so it was just the site acting up.
I'm going through this hassle right now with a Verizon Developer Edition that I bought from Motorola.
I'm on hold with someone over seas that keeps telling me that they can't and won't help me.
Seems to have affected the September manufactured Verizon developer edition Moto X's (I was livid as i gave my gf a VZW DE on her bday and went through hassle to unlock this before she could play with it).
I called Motorola support and even gave them the URL to fix, note the update in the thread. The user responds very quickly (~4 hr resolution) - https://forums.motorola.com/posts/f2061da875
Phone support appears independently trained and didn't understand the difference between sim unlock and the bootloader unlock..and sadly didn't relay the URL to get it fixed/escalated.
Hi I bought the Consumer Cellular Moto G 2014 XT1064 and every single ebay unlock code seller I've tried tells me that they can't find my IMEI in their database. I've unlocked the bootloader and flashed Lollipop so could that have done something? If I type *#06# in Lollipop it still shows the same IMEI so I didn't think it would do anything. I've checked to see if I put in the right IMEI and I did. Can someone help? Is there a program that can sim unlock?
There is no way to bypass a SIM lock since it's handled by firmware that exists outside the ROM. Unlocking services are black market services. They rely on rogue employees at the carrier or OEM who supply codes under the table for a cut or on things like leaked databases. It's not unusual for a batch of phones to not be unlockable because they don't have the access necessary for that batch of IMEIs.
Should have bought retail.
Hi,
Before I got my hands on this bootloader locked Moto X XT1058 with 4.4.4, a number of failed attempts were made to enter the network unlock code so I believe it has been permanently locked to AT&T.
After I got the official unlock code from AT&T, which matched with another third party vendor's code (they provided 2 sets), trying to enter them in has been futile. There is no indication from the screen that it has been permanently locked except for the 'unsuccessful' message.
I would like to seek your help to find out if there is any way to reset this permanent lock. I tried to use fastboot erase modemst1/modemst2 but it seems to make no difference. Other than sending it back to Motorola, do I have some other ways to force the reset of the locked status?
This is a customized Moto X from the Moto Maker store for the AT&T network.
Thanks in advance.
Kind Regards.
sorry dude i battled this for several weeks, no go! send it to Moto.
Hey Cheese74, I am facing the same issue. Did you manage to find a solution to fix it.
I tried calling Motorola Customer support. They replied saying that since the network locked was set up the Service Provider, I should reach out to them to find a solution. And the service provider is asking me to reach out to Motorola.
Appreciate if you can let me know if you have any leads on this one..
Thanks,
Your devices are pretty much perma blocked now, since entering the wrong code 10 times, blows few fuses on the OTP, which is nearly impossible to be reverted.Service centres usually replace the board in this case and send the old board for refurbishment or recycle.
You can still use the device as wifi-only, which is not that bad after all.Or you can try to find and buy a working board and replace it.
PSA for Sprint Moto z3 Play. After the last software update to Build OCW28.70-47, a factory reset caused my phone to no longer read my sim card and appears to somehow have relocked the phone to Sprint. Prior to this software update and reset, the phone read my T-Mobile sim card fine and connected to the network. Calling Sprint verified that my device was already sim unlocked. Calling T-Mobile and they can't do anything on their end. Lastly calling directly to Motorola, and they confirmed that they have already received other calls and that they are working on a software update to fix this glitch. For now, this leaves me with a phone I can't use until this software update fixes it. So just sharing here so others in this situation won't be in the same boat.
LBN1 said:
PSA for Sprint Moto z3 Play. After the last software update to Build OCW28.70-47, a factory reset caused my phone to no longer read my sim card and appears to somehow have relocked the phone to Sprint. Prior to this software update and reset, the phone read my T-Mobile sim card fine and connected to the network. Calling Sprint verified that my device was already sim unlocked. Calling T-Mobile and they can't do anything on their end. Lastly calling directly to Motorola, and they confirmed that they have already received other calls and that they are working on a software update to fix this glitch. For now, this leaves me with a phone I can't use until this software update fixes it. So just sharing here so others in this situation won't be in the same boat.
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Quick question, did you unlock it through Sprint? How's the service and reception on it?
I'm on T-mobile and thinking of buying a Sprint variant to unlock and use with T-mo.
Thank you
I got this phone from a reseller already unlocked thru Sprint. For the short time it worked on T-Mo before it got relocked, service and reception was fine. But my advice is Don't Do It! Buy yourself the fully unlocked version, don't bother with a Sprint model to unlock as it is not worth the hassle; plus the fully unlocked version has 64gb versus 32gb on the Sprint version. Unless you are on Sprint, don't get the Sprint model!!! My story is similar to hundreds of other people with other phones having much difficulty in getting a Sprint model unlocked to work on other carriers (e.g. Essential phone has lots of similar problems).
UPDATE: Was able to go to a Sprint store, get a sample Sprint sim, insert and request the UICC unlock code and it got pushed through again so now my X3 is again unlocked for any carrier and now works with my T-Mo sim. So you need a Sprint sim to get that unlock code pushed thru, won't work just on wi-fi without that Sprint sim!
have an update for us to hear? this xt1929-3 still unlocked...
we bought this model (sprint) as a cheap gamble off ebay and it was the best thing. put in my redpocket gsm-t sim this morning and it says in the system update setting under uicc unlock "the device is unlocked for any sim card". that was even after unlocking the bootloader last night. thought we were going to need to do some modding to get away from sprint but didnt have to! so thrilled we will have this nice phone for the wife to enjoy.
I appear to be in one of those samsung lock horror stories. I purchased a paid off verizon s21 ultra that was suppose to be unlocked but after i put my tmobile sim into it works for 5 minutes perfectly then an error pops up saying unable to change carrier call verizon customer support. So i did long story short i got no where. So i filed an FCC complaint and got in contact with a verizon executive and he got in contact with who i bought the phone from and they provided all the paperwork proving it was paid off and he reprocessed the unlock request and said it will now for sure be unlocked and it didnt unlock so i contacted samsung like he said for me to do if it didnt so i did and they told me to wait 48 hours for it to process. 48 hours later guess what its still not unlocked so i call samsung back and they said verizon still hasnt released it supposedly and there is nothing they can do and i need to go back to verizon. Im stuck in an endless loop of verizon executives telling me to call samsung and samsung telling me to call verizon.
What is there left for me to do now? This is stupid why is it not unlocking... The only thing that i can think is left is that the phone is flashed with stock firmware and not verizon firmware to remove the bloatware. But that seems like it shouldnt matter. Also the phone never asks for an unlock code it just says call verizon customer service.
It's more a Verizon lock horror, not Samsung.
Flashing other FW won't solve your issue.
OnnoJ said:
It's more a Verizon lock horror, not Samsung.
Flashing other FW won't solve your issue.
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Any other tips you have?
Return to seller and demand refund...
DodgeTransmissionsGoBoom said:
I appear to be in one of those samsung lock horror stories. I purchased a paid off verizon s21 ultra that was suppose to be unlocked but after i put my tmobile sim into it works for 5 minutes perfectly then an error pops up saying unable to change carrier call verizon customer support. So i did long story short i got no where. So i filed an FCC complaint and got in contact with a verizon executive and he got in contact with who i bought the phone from and they provided all the paperwork proving it was paid off and he reprocessed the unlock request and said it will now for sure be unlocked and it didnt unlock so i contacted samsung like he said for me to do if it didnt so i did and they told me to wait 48 hours for it to process. 48 hours later guess what its still not unlocked so i call samsung back and they said verizon still hasnt released it supposedly and there is nothing they can do and i need to go back to verizon. Im stuck in an endless loop of verizon executives telling me to call samsung and samsung telling me to call verizon.
What is there left for me to do now? This is stupid why is it not unlocking... The only thing that i can think is left is that the phone is flashed with stock firmware and not verizon firmware to remove the bloatware. But that seems like it shouldnt matter. Also the phone never asks for an unlock code it just says call verizon customer service.
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Click to collapse
First, did you verify that the unit is paid off?
Second, do you know anyone that has verizon?
Don't know if it will work, but I would try flashing the unit back to stock Verizon firmware and finding someone who has a verizon sim card.
Verizon units kind of unlock on their own. It is troubleshooting I would try because I do not believe the unit will unlock on U1 software on its own. Once it can get unlocked then flash back.
I suggest someone who has a verizon active SIM as it may help in it unlocking even though you can connect through WIFI
yygemmi770 said:
First, did you verify that the unit is paid off?
Second, do you know anyone that has verizon?
Don't know if it will work, but I would try flashing the unit back to stock Verizon firmware and finding someone who has a verizon sim card.
Verizon units kind of unlock on their own. It is troubleshooting I would try because I do not believe the unit will unlock on U1 software on its own. Once it can get unlocked then flash back.
I suggest someone who has a verizon active SIM as it may help in it unlocking even though you can connect through WIFI
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Click to collapse
The verizon executative said it was guaranteed paid off and he unlocked it remotely again. But it does have u1 firmware on it im guessing i need to use frija and download the vzw firmware? And will another unlock request need to be processed again? And none of my friends have verizon due to how much of a ripoff they are lmao but i can have another verizon demo sim put in at another verizon store. I feel like i would have to file anpther fcc complaint just to talk to another verizon executive.
DodgeTransmissionsGoBoom said:
The verizon executative said it was guaranteed paid off and he unlocked it remotely again. But it does have u1 firmware on it im guessing i need to use frija and download the vzw firmware? And will another unlock request need to be processed again? And none of my friends have verizon due to how much of a ripoff they are lmao but i can have another verizon demo sim put in at another verizon store. I feel like i would have to file anpther fcc complaint just to talk to another verizon executive.
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Click to collapse
I believe for it to be unlocked or at least go through the process, the verizon U package is what I would flash, but you may be in a little bit of a issue if you don't have a verizon SIM on hand, even if not activated.
There are multiple ways to get it to flash back to U. I would use a patched ODIN and just flash the appropriate files from somewhere like samfw.com
If he sent out the remote unlock, it is very possible that once you flash back to U verizon package and connect to WIFI and go through the setup process etc. It may just unlock on its own. If you do not have a Verizon SIM card, leave your SIM out of the phone while going through the initial setup. You will need WIFI.
I would start with a clean flash just to be safe.
yygemmi770 said:
I believe for it to be unlocked or at least go through the process, the verizon U package is what I would flash, but you may be in a little bit of a issue if you don't have a verizon SIM on hand, even if not activated.
There are multiple ways to get it to flash back to U. I would use a patched ODIN and just flash the appropriate files from somewhere like samfw.com
If he sent out the remote unlock, it is very possible that once you flash back to U verizon package and connect to WIFI and go through the setup process etc. It may just unlock on its own. If you do not have a Verizon SIM card, leave your SIM out of the phone while going through the initial setup. You will need WIFI.
I would start with a clean flash just to be safe.
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What's a patched Odin? I've only used regular Odin can you send a link to the patched one?
VERIZON FIRMWARE FLASHING UNLOCKED IT!!!!!!!!!!!!!!!!
DodgeTransmissionsGoBoom said:
VERIZON FIRMWARE FLASHING UNLOCKED IT!!!!!!!!!!!!!!!!
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BAM!!!!! Glad it worked! I work with phones all day long and that was the protocol I would have used glad it worked out!
DodgeTransmissionsGoBoom said:
VERIZON FIRMWARE FLASHING UNLOCKED IT!!!!!!!!!!!!!!!!
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Hello, I have encountered the same problem. Can you tell me the solution to this problem?
chen2luqi said:
Hello, I have encountered the same problem. Can you tell me the solution to this problem?
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Click to collapse
You literally quoted the answer
Verizon firmware has an app called "Network Unlock". Perhaps at the 60 day mark, the phone automatically unlocks. However, if on the unlocked U1 firmware, there is no framework to remove the lock. It'd be interesting to see exactly how the Verizon unlock process works.
Guyinlaca said:
Verizon firmware has an app called "Network Unlock". Perhaps at the 60 day mark, the phone automatically unlocks. However, if on the unlocked U1 firmware, there is no framework to remove the lock. It'd be interesting to see exactly how the Verizon unlock process works.
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It is somehow tied into their U package software and I am assuming unlocks it at the modem level in background processes. It's like the "signal" they send out can only be detected on their U package. I've seen it many times where Verizon phones automatically unlock themselves when restored to original package from U1.
yygemmi770 said:
It is somehow tied into their U package software and I am assuming unlocks it at the modem level in background processes. It's like the "signal" they send out can only be detected on their U package. I've seen it many times where Verizon phones automatically unlock themselves when restored to original package from U1.
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I can confirm this works on my s21+ that was on verizon network, and was supposedly networked unlocked. Service carrier software said vzw/vzw, vzw/vzw. Tried to switch to tmobile with no luck with sim card swap. 5 minutes, error message about cannot which carriers, please call Verizon. Was on SM-996U1. So I tried to flash to SM-996U1 TMB, then SM-996U1 VZW, then, SM-996U1 XAA. No luck. Then I flashed, hesitantly, with SM-996U VZW . I thought that would put all verizons bloatware on it. Reseted phone and it did put all verizon bloatware on it. Then the magic! I installed my new tmobile sim, and a message appeared and asked if I wished to switch carriers. YES!!! phone rebooted to tmobiles network with no verizon errors. I checked service carrier software and it was TMB/TMB, VZW/VZW. I flashed phone again to SM-996U1 XAA. I rebooted and service carrier software was TMB/TMB, TMB/VZW! I then checked for software update, took update, and all it good! Thanks for all the information here. Took me days to find it and understand it and try it!!
Hi, folks. I am facing the same issue with my S21 5G (SM-G991U). I am also told that the phone paid off and clean. I am not sure what version I am on currently. I have tried SamKey, but that didn't work. Any help would be appreciated. Thank you in advance.
hoorrus said:
Hi, folks. I am facing the same issue with my S21 5G (SM-G991U). I am also told that the phone paid off and clean. I am not sure what version I am on currently. I have tried SamKey, but that didn't work. Any help would be appreciated. Thank you in advance.
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Does your device boot up Verizon and have all the Verizon apps?
bigkahuna7660 said:
I can confirm this works on my s21+ that was on verizon network, and was supposedly networked unlocked. Service carrier software said vzw/vzw, vzw/vzw. Tried to switch to tmobile with no luck with sim card swap. 5 minutes, error message about cannot which carriers, please call Verizon. Was on SM-996U1. So I tried to flash to SM-996U1 TMB, then SM-996U1 VZW, then, SM-996U1 XAA. No luck. Then I flashed, hesitantly, with SM-996U VZW . I thought that would put all verizons bloatware on it. Reseted phone and it did put all verizon bloatware on it. Then the magic! I installed my new tmobile sim, and a message appeared and asked if I wished to switch carriers. YES!!! phone rebooted to tmobiles network with no verizon errors. I checked service carrier software and it was TMB/TMB, VZW/VZW. I flashed phone again to SM-996U1 XAA. I rebooted and service carrier software was TMB/TMB, TMB/VZW! I then checked for software update, took update, and all it good! Thanks for all the information here. Took me days to find it and understand it and try it!!
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From my experience, Verizon phones will not unlock unless on the U package, the U1 never allows the unlock to be processed.
yygemmi770 said:
Does your device boot up Verizon and have all the Verizon apps?
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It does not boot up with Verizon but it does have a few Verizon apps included (it has Call Filter and Digital Secure) installed. The current version of the software is G991USQS6EWD5. Service provider version is SQOMC_SM-G991U_OYN_SPR_13_0020 SPR/SPR,SPR/VZW.
hoorrus said:
It does not boot up with Verizon but it does have a few Verizon apps included (it has Call Filter and Digital Secure) installed. The current version of the software is G991USQS6EWD5. Service provider version is SQOMC_SM-G991U_OYN_SPR_13_0020 SPR/SPR,SPR/VZW.
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Are you using this phone with Verizon service? From info you provided, your phone thinks you are using Sprint. It's a SPR CSC. You need to change the CSC to VZW. You need to bring the phone back to it's original state for any attempt of the unlock "processing".