Database Develop

Dropped my Kaiser

from about 40cm onto a carpet. The screen is now white with what looks like a crack on it (although the physical screen is not cracked).
Otherwise the unit seems to make noises as if it were alive.
Is there anything that I can do?

Damn, this will probably cost you, as the screen doesn't fall under the garanty rules, unless you got an seperate insurance for your phone

condolences. I dropped mine about 4 feet on to concrete, and luckily the only thing that happened is the back cover popped off. so far this is a sturdy device...

jrp said:
from about 40cm onto a carpet. The screen is now white with what looks like a crack on it (although the physical screen is not cracked).
Otherwise the unit seems to make noises as if it were alive.
Is there anything that I can do?
Click to expand...
Click to collapse
so there is a crack of pixels you are saying? (if its not physical...)
have you tried taking it apart and seeing if a ribon connector got knocked loose?

Is is easy to take apart (and put back together again)?

Ves said:
Damn, this will probably cost you, as the screen doesn't fall under the garanty rules, unless you got an seperate insurance for your phone
Click to expand...
Click to collapse
anyone get separate insurance on their phone? If so, how much does it cost?

njxbean said:
anyone get separate insurance on their phone? If so, how much does it cost?
Click to expand...
Click to collapse
AT&T no longer sells insurance on PDA phones :-(
Home owners and/or renters insurance will cover it. So if you have a "low" deductable, there is not a big need for separate insurance.
BTW, Sorry about your phone jrp :-(

you can call HTC and they can replace the screen for not too much

jcrompton said:
you can call HTC and they can replace the screen for not too much
Click to expand...
Click to collapse
Yea i think thats what i will do. Then i can either use it as a backup or sell it.

MicroWave
put it in the Microwave. about 11 seconds should do. Then send it in for Warranty replacement.

Water Damaged Diamond... what next?

Hello all, while drunk at the beach this weekend I accidentally went into the water with my Touch Diamond in my pocket... stupid... I know, did I mention I was drunk? Anyways, the current issue at hand is what to do with my screwed up cell phone.
I took the backing, battery and SIM card out of the phone and let it dry out as much as I could since the weekend. When I turned it on this morning, the "smart mobility" text appears for a few seconds, but the phone shuts off shortly after that. Do batteries usually break from water damage, as well?
If anyone has any advice for me I would greatly appreciate it. Does anyone know of a legit place that can repair this? Is there anything I can do to try and remedy this problem? Or would you recommend I just sell/ditch this one and get a new phone? Thanks a lot.

Have you tried charging the battery? that might explain it only booting for a second, the other explanation is that it's fried the ROM chips and only the bootloader works.
It's not looking good, is it under warranty?

Disassemble your Diamond completely (manual floating around somewhere in this forum), clean all pieces using one of these isopropanol-brush-thingies, reassemble, turn it on - and pray. Any year - a new battery might be a good idea. No promises on anything of that though. The diamond is a very integrated piece of technology and you might have short-circuited something on one of the PCBs really. No guarantee that everything will work as usual even if the device comes up as well.
Warranty seems to be out of the question - I guess virtually any repair center will notice residue of loads of salt water on the first look inside...

That's true, I meant to say insurance, heh.

Strip it down Salt water is very and I mean very corrosive ! You have nothing to lose and everything to gain by doing this . Waranty repair will be expensive.
Clean with an alchol based cleaner as advised but you must ensure you get all the salt out. To see it boot means that the screen has survived ( Amazed by this ) .
Best of luck , oh and if it does not work are you insured for accidental damage on personal items on your household insurance. This could be the next route

I have the same problem with my Tytn 2. It got wet during the "Oranje" Party in Basel, when the firemen were "cooling" down the fans...
It boots..but as soon as it has booted, you here a lot of "bling..bling..bling.." and it shuts down.. the batterie doesn't charge..
You recommend to open and clean it with alcool? Actually I'm not sure if it was washed by the firemen or by my own alcool .ehhehe..
I have a Diamond now, but if I get it back to work, I would sell it on ebay.
Regards

dajudge01 said:
Warranty seems to be out of the question - I guess virtually any repair center will notice residue of loads of salt water on the first look inside...
Click to expand...
Click to collapse
There is a watersensor inside the diamond. They'll notice that the device has been in the water.

wardy said:
Strip it down Salt water is very and I mean very corrosive ! You have nothing to lose and everything to gain by doing this . Waranty repair will be expensive.
Clean with an alchol based cleaner as advised but you must ensure you get all the salt out. To see it boot means that the screen has survived ( Amazed by this ) .
Best of luck , oh and if it does not work are you insured for accidental damage on personal items on your household insurance. This could be the next route
Click to expand...
Click to collapse
Luckily I was at lake Michigan in Chicago (fresh water), for whatever that's worth, so I'm not really worried about salt corroding anything away. I bought it off eBay unlocked, I did buy insurance but, naturally, I'm pretty sure that this water damage won't be covered.
Sounds like taking it apart and cleaning it might be my best bet. Do you guys think that any cell phone repair place would be able to help me out? Anyone know of a good cell phone repair shop (in the U.S.)? Thanks for the help thus far guys, I really appreciate it

Firstly remove the battery and SIM, please do not try to power up or charge again as you might have already damaged it beyond repair.
Isopropanol or IPA is what you need (100% Alcohol), you can get this from your local chemist for about £5 a bottle.
You need to strip your phone down completely and use an anti static PCB brush to clean the whole lot (Buy it from Maplin), submerge it in a plate of IPA (excluding the screen) while cleaning. As for the warranty sticker remove this by first heating with a hair drier, then uing a Stanley knife point to remove it.
Once it’s all been cleaned and dried in air, re-assemble and power up. If it fails to work take it back for a warranty replacement. As the warranty sticker is intact, and all the evidence of water damage will have been removed, they should replace it for you without a problem.

nairb011 said:
Luckily I was at lake Michigan in Chicago (fresh water), for whatever that's worth, so I'm not really worried about salt corroding anything away. I bought it off eBay unlocked, I did buy insurance but, naturally, I'm pretty sure that this water damage won't be covered.
Sounds like taking it apart and cleaning it might be my best bet. Do you guys think that any cell phone repair place would be able to help me out? Anyone know of a good cell phone repair shop (in the U.S.)? Thanks for the help thus far guys, I really appreciate it
Click to expand...
Click to collapse
Pretty sure? I would check if I was you before doing anything else with it. If insurance doesnt cover water damage, what does it cover? Phone insurance is so expensive i thought they covered everything like theft and accidental damage, I thought the idea was a warranty wont cover you if you break the phone but insurance will.
I'm thinking it may be an idea to check before you do anything else so they dont say "Well we cover water damage, but now youve taken apart the phone we cant cover you"

Antimus said:
Have you tried charging the battery? that might explain it only booting for a second, the other explanation is that it's fried the ROM chips and only the bootloader works.
It's not looking good, is it under warranty?
Click to expand...
Click to collapse
Seriously you are not hoping warranty will cover "swimming with the diamond"...

imranbashir_uk said:
all the evidence of water damage will have been removed, they should replace it for you without a problem.
Click to expand...
Click to collapse
All the evidence, that is, apart from the water-sensitive tab which I am assuming you didn't know about...? (behind the tab for attaching a strap)
Mathew

webmice said:
Seriously you are not hoping warranty will cover "swimming with the diamond"...
Click to expand...
Click to collapse
or doese he mean "Swimming Diamond" ... Is that a new feature we overlocked? I think it's time for another entry in the tweaklist... *rofl*

My warranty does not cover accidental water damage, that is for sure.
I charged the battery up over the weekend and tried turning it back on, and, to my utter amazement, the phone completely powered on. I got to all of my menus and was able to use all of the programs that I opened, even the WiFi worked.
However, the functionality of the touch screen is quite screwed up. I don't know if its shorting out or what but there are basically "ghost taps" and other unintentional actions happening all the time. For example, if I were to just leave it at the home screen it would eventually scroll to another menu, open the start pull-down menu, automatically open the calendar and start doing random ****, etc.
Does anyone know how to fix the touch screen or have any ideas on how to replace one? I have a faint hope that this thing might not be beyond saving.. thanks a lot people

nairb011 said:
Does anyone know how to fix the touch screen or have any ideas on how to replace one? I have a faint hope that this thing might not be beyond saving.. thanks a lot people
Click to expand...
Click to collapse
Maybe try to re-calibrate the touch screen?

Don't give up hope, sometimes these things can take days, even weeks to fully dry and become functional. My mom had a sony ericsson somethingorother that she loved, dropped in the tub, didn't work for like a month or more... She'd check it every week or so to see, and slowly the features started coming back... Little by little, more and more buttons would respond (without activating 2 or 3 at a time). Well, long story short (too late?) works 100% now. I don't think water damage is a reparable occurrence, but DON'T sell your Diamond for parts or anything like that, keep it around and check back periodically. Best of luck.

there is a little white sticker onto the battery.
If it goes RED it shows HTC that the Phone/Battery went into the water.
This allows HTC to avoid repair "sunk" phones

deuillevent said:
there is a little white sticker onto the battery.
If it goes RED it shows HTC that the Phone/Battery went into the water.
This allows HTC to avoid repair "sunk" phones
Click to expand...
Click to collapse
Should also be one on the phone... If not, there's your solution. New battery + deny any water damage = Free replacement.

Black93300ZX said:
Should also be one on the phone... If not, there's your solution. New battery + deny any water damage = Free replacement.
Click to expand...
Click to collapse
See post #12

Haha you're all over it... Yeah, I had a feeling they'd have something in the phone, they'd never make it THAT easy.

[Q] Broken glass

Unfortunately
My note 3 has a broken glass
looks like a bullet hit the lower left corner over the phone icon.
The phone is fully functional and you cant see the cracks but you can see where the bullet type crack is.
In the past I had an iphone do something similar. I took it to apple got it replaced free based on how the crack was.
This crack is similar.
Where would I take it to? AT and T? or a Samsung kiosk at Best buy?
I called a local repair place that fixes phones and tablets he wanted 200+ to fix it. Said to not just replace the glass but the lcd as well because to fix the 20$ glass he wouldnt guarantee his workman ship. I saw a youtube video where the glass is glued to the LCD apparently.
Suggestions?
Thanks

redrover69 said:
Unfortunately
My note 3 has a broken glass
looks like a bullet hit the lower left corner over the phone icon.
The phone is fully functional and you cant see the cracks but you can see where the bullet type crack is.
In the past I had an iphone do something similar. I took it to apple got it replaced free based on how the crack was.
This crack is similar.
Where would I take it to? AT and T? or a Samsung kiosk at Best buy?
I called a local repair place that fixes phones and tablets he wanted 200+ to fix it. Said to not just replace the glass but the lcd as well because to fix the 20$ glass he wouldnt guarantee his workman ship. I saw a youtube video where the glass is glued to the LCD apparently.
Suggestions?
Thanks
Click to expand...
Click to collapse
If you still have warranty from At&t, take it to them. Call them up and see before going there to waste your time. I did some research for you and on ebay the lcd/screen replacement costs about $189. On a wholesaler place known for parts, it costs about $236.
: http://www.etradesupply.com/samsung/galaxy-models/samsung-galaxy-note-3-n900t.html
In all honesty, you're better off just getting it done at the repair shop if and only if you cannot figure something out with AT&T for a replacement.

The note 3 is hardly a month old!!!
Should still be under some kinda warranty! (I would think)

redrover69 said:
The note 3 is hardly a month old!!!
Should still be under some kinda warranty! (I would think)
Click to expand...
Click to collapse
Yeah, call up At&t from where you bought it. I don't know about physical damage like a cracked screen though. That's all you because you can't really prove it magically cracked on it's own. So it comes down to luck basically if they allow you to return it for a replacement. Try and see.

redrover69 said:
The note 3 is hardly a month old!!!
Should still be under some kinda warranty! (I would think)
Click to expand...
Click to collapse
Yes, it's still under manufacturer warranty. But the warranty doesn't cover breaking the glass. (You can always try, but I'd be surprised if they go along.)
If you bought AT&T's insurance, then that will cover accidental damage such as this. But there's a $199 deductible.

Gary02468 said:
Yes, it's still under manufacturer warranty. But the warranty doesn't cover breaking the glass. (You can always try, but I'd be surprised if they go along.)
If you bought AT&T's insurance, then that will cover accidental damage such as this. But there's a $199 deductible.
Click to expand...
Click to collapse
Lol yeah and at that point you might as well pay a repair shop.
To the OP, they are not going to warranty anything that has physical damage. Unless you have insurance I can promise you it's not even worth your time to talk to them over a broken glass.

I broke my LCD about a week ago and ordered the the front assembly for about 200 and installed it myself. But patients is the key if that's something you don't have let someone else do it. But I wouldn't only do this is your outside or your warranty which in my case I was.
Sent from my SAMSUNG-SM-N900A using Tapatalk

Broken Glass
If you still have warranty from At&t, take it to them. Call them up and see before going there to waste your time

repairing the note 3 glass
i repair the galaxy phones. its gonna be pricey to replace the whole lcd assembly but much cheaper doing glass and adding the glue to it. you can see my video on it. if you think you can do it, itll cost you around 40-50 in materials.
heres the youtube video i made on how to replace the samsung galaxy note 3 glass/screen. if you have questions just send me an email or message. you can find me on google : texfixdfw
cant post the link so just search up:
samsung galaxy note 3 glass only replacement & LOCA bonding

[Q] Just dropped my phone and shattered the screen

No Moto Care, no case, no brains obviously.
Are these screens self replaceable? Does Motorola have a screen repair program? I bought the phone in late November...
kicking myself..guess i will get a case now..

I had moto replace the screen for free on my 2013 model, they offer one free replacement due to broken screen. The screens are replaceable but not the glass only. Since its fused to the display. Etradesupply.com has the screens and they are reputable

Citznfish said:
No Moto Care, no case, no brains obviously.
Are these screens self replaceable? Does Motorola have a screen repair program? I bought the phone in late November...
kicking myself..guess i will get a case now..
Click to expand...
Click to collapse
I'd imagine that it wouldn't be too easy to replace the screen, just getting the back off without damaging it is a task. I'd send it in for repair, even if it costs an extra $100. The X is too nice a phone to do something like that yourself. Just my opinion.

For those who may need to know in the future, Motorola will exchange the phone for $125 plus tax. for a CC deposit of $500 they will send it out first, then you send back the damaged phone.

Citznfish said:
For those who may need to know in the future, Motorola will exchange the phone for $125 plus tax. for a CC deposit of $500 they will send it out first, then you send back the damaged phone.
Click to expand...
Click to collapse
That's pretty fair. You almost don't need insurance at that rate.

Citznfish said:
For those who may need to know in the future, Motorola will exchange the phone for $125 plus tax. for a CC deposit of $500 they will send it out first, then you send back the damaged phone.
Click to expand...
Click to collapse
I went this route myself, my phone was delivered to their service center today. They claim a 4 day turnaround before the replacement gets shipped out. I personally couldn't afford the $500 hold, and I have a 2nd Gen G that'll work until I get a X back.
I agree it's more than a fair price. Lesson learned on the screen on the 2nd Gen X, it seems more fragile than other phones I've owned.
Sent from my XT1064 using Tapatalk

I actually replaced just the glass on mine. Its not completely fused to the digitizer. Thats incorrect information. Its just glued on. You can separate them with enough patience and heat, it just takes time to work it slowly. Its not an issue whatsoever.

I also dropped my phone two weeks back and the screen cracked. I started a customer support chat with Motorola and they offered to replace the phone for free. They did ask if it was ordered via moto maker tho.
I received my replacement from Motorola Germany today :victory:

nuumuun said:
I also dropped my phone two weeks back and the screen cracked. I started a customer support chat with Motorola and they offered to replace the phone for free. They did ask if it was ordered via moto maker tho.
I received my replacement from Motorola Germany today :victory:
Click to expand...
Click to collapse
Are you trying to rub salt in my wound?

Citznfish said:
Are you trying to rub salt in my wound?
Click to expand...
Click to collapse
what? no, sorry
i thought it might be helpful information ... didn't realize you already had paid for the repair.

They basically flipped me off in canada. Buy a new phone.
Now I have 2.

M3drvr said:
I actually replaced just the glass on mine. Its not completely fused to the digitizer. Thats incorrect information. Its just glued on. You can separate them with enough patience and heat, it just takes time to work it slowly. Its not an issue whatsoever.
Click to expand...
Click to collapse
I want to do this. Did you have to disassemble the phone?

gray223 said:
I want to do this. Did you have to disassemble the phone?
Click to expand...
Click to collapse
Nope. Toughest part is just not damaging the frame and getting the screen started off peeling up. If you can get a really thin blade in between there to start off, and then user a guitar pick from there to gently pry it off the digitizer while using a lot of heat. Just work very slowly! Took me about 20-30 minutes total to get the screen off the digitizer. Don't put much if any pressure of the digitizer though!

M3drvr said:
Nope. Toughest part is just not damaging the frame and getting the screen started off peeling up. If you can get a really thin blade in between there to start off, and then user a guitar pick from there to gently pry it off the digitizer while using a lot of heat. Just work very slowly! Took me about 20-30 minutes total to get the screen off the digitizer. Don't put much if any pressure of the digitizer though!
Click to expand...
Click to collapse
Thank you so much! I have had some practice on an older galaxy it went glued just taped put I got the feel for how to go slow and not break the digitizer. Where did you get your replacement glass and supply's.

gray223 said:
Thank you so much! I have had some practice on an older galaxy it went glued just taped put I got the feel for how to go slow and not break the digitizer. Where did you get your replacement glass and supply's.
Click to expand...
Click to collapse
Ebay :good:

Genuine Screen replacement

Hi,
My little man threw my rog direct on its face with no screen protector on and the screen cracked, i'm actually quite impressed, it dropped from over a meter of height. and everything still works including the on-screen fingerprint scanner. however I need that screen replaced. Is there any place that have the genuine parts, are the ones from aliexpress genuine? will they still be 120hz? I bought from Asus UK, and they quoted me £300 just for the screen.

You can get it from Aliexpress for cheaper. My issue is the repair. Do we have to remove the back panel to get to the screen or can I just go directly in the front and replace it there? the tear downs I found don't explain as they use a lot of jump cuts which doesn't help.

velvetmxo said:
You can get it from Aliexpress for cheaper. My issue is the repair. Do we have to remove the back panel to get to the screen or can I just go directly in the front and replace it there? the tear downs I found don't explain as they use a lot of jump cuts which doesn't help.
Click to expand...
Click to collapse
https://www.youtube.com/watch?v=LZ-M2WWf2e0
From 6:50. Heat it, remove it...
Looks like you don't need to take the back off. At exactly 7.06 there is a hole thru the black separation layer under the screen for the screen connector for attaching to the mother board. :good:
You can always message Jerry and he always answers questions

cheetah2k said:
https://www.youtube.com/watch?v=LZ-M2WWf2e0
From 6:50. Heat it, remove it...
Looks like you don't need to take the back off. At exactly 7.06 there is a hole thru the black separation layer under the screen for the screen connector for attaching to the mother board. :good:
You can always message Jerry and he always answers questions
Click to expand...
Click to collapse
A bit off topic, but his name isnt actually "Jerry" his channel name is Jerry-rig everything (as in to fix or put together using non-standard or improvised materials).

Do not repair your phone yourself! If you do it. You will void your warranty, please return the device to your seller and they will send it over to a certified repair place where they have certified Asus techs that are allowed to open your phone up and repair it without warranty being affected. But if you do repair yourself then hardware warranty will no longer be valid.
Keep in mind that the device has 3 warranty types. 1 for the screen, 1 for hardware and last for battery.
So even you cracked your screen warranty is no longer valid for that part, but your hardware and battery has warranty still. So this is why you should not repair it yourself. Unless you want to void your warranty completely.

cheetah2k said:
https://www.youtube.com/watch?v=LZ-M2WWf2e0
From 6:50. Heat it, remove it...
Looks like you don't need to take the back off. At exactly 7.06 there is a hole thru the black separation layer under the screen for the screen connector for attaching to the mother board. :good:
You can always message Jerry and he always answers questions
Click to expand...
Click to collapse
there is a lip near the speaker grill and around the glass. I can not tell if he goes around it or under it.. I will look into it again later.
Thanks for the info. The screen is super thin as it dropped knee height and it did not want to turn on. I then saw a hair line and that was that. maybe tempered glass would solve this in the future with a better case since \i used the one that came with the phone.
---------- Post added at 06:47 PM ---------- Previous post was at 06:45 PM ----------
Jake.S said:
Do not repair your phone yourself! If you do it. You will void your warranty, please return the device to your seller and they will send it over to a certified repair place where they have certified Asus techs that are allowed to open your phone up and repair it without warranty being affected. But if you do repair yourself then hardware warranty will no longer be valid.
Keep in mind that the device has 3 warranty types. 1 for the screen, 1 for hardware and last for battery.
So even you cracked your screen warranty is no longer valid for that part, but your hardware and battery has warranty still. So this is why you should not repair it yourself. Unless you want to void your warranty completely.
Click to expand...
Click to collapse
My phone is the tencent version and I live in Japan. I was not sure if the seller on Aliexpress would take it.

velvetmxo said:
there is a lip near the speaker grill and around the glass. I can not tell if he goes around it or under it.. I will look into it again later.
Thanks for the info. The screen is super thin as it dropped knee height and it did not want to turn on. I then saw a hair line and that was that. maybe tempered glass would solve this in the future with a better case since \i used the one that came with the phone.
---------- Post added at 06:47 PM ---------- Previous post was at 06:45 PM ----------
My phone is the tencent version and I live in Japan. I was not sure if the seller on Aliexpress would take it.
Click to expand...
Click to collapse
They should unless you can try contacting Asus in Japan to find if there is any certified repair place in Japan or they could possible give you nearest one in next country for you to ship it to them so they can repair it.

I broke the display and glass of my ROG 2 by accident. Fell from my pocket when riding bike and was run over by vehicles. There are scuff marks in the frame as well. Lying in service center for last 3 weeks awaiting display to be delivered from head office. Cost of replacement INR 15000 all charges inclusive. The service center says all asus phone displays come with the frame but they are not sure about ROG2 as my phone is the first one they handled. Hoping display comes with the frame so the scuff marks are also gone.
I was told display will arrive next week

Warranty on accidental damages is useless, Luckily I have insurance and am waiting for them to respond with solution, I think they'll just replace like for like

My Asus Rog Phone 2 screen is broken
I broke my Asus rog phone 2 screen accidentally. Now it's all black but i can receive calls play YouTube etc(the touch works). The service center told they cannot retrieve the data. So I'm planning to install a screen outside using some other trained professionals. Where can i get a good screen? Please share the link. Also please let me know if the data can be recovered.

Update
madsud said:
I broke the display and glass of my ROG 2 by accident. Fell from my pocket when riding bike and was run over by vehicles. There are scuff marks in the frame as well. Lying in service center for last 3 weeks awaiting display to be delivered from head office. Cost of replacement INR 15000 all charges inclusive. The service center says all asus phone displays come with the frame but they are not sure about ROG2 as my phone is the first one they handled. Hoping display comes with the frame so the scuff marks are also gone.
I was told display will arrive next week
Click to expand...
Click to collapse
Did you replace the screen? how much did it cost total?

salespalace said:
Warranty on accidental damages is useless, Luckily I have insurance and am waiting for them to respond with solution, I think they'll just replace like for like
Click to expand...
Click to collapse
I don't think you understood my point. You have two warranty types. One for screen and other for internal hardware and when you break the screen or glass then that warranty is voided for the screen/glass end, but hardware warranty is still valid so opening your Asus Rog phone 2 yourself and replacing the screen will void the warranty for hardware side and that usually is 2 years warranty. Or at least 1 year.
So don't repair your device yourself if you want your hardware warranty voided aswell.
Only a certified Asus technician may open your phone and replace the parts. Since then warranty will remain on the hardware end.

moneyrockers said:
Did you replace the screen? how much did it cost total?
Click to expand...
Click to collapse
Yes i did. INR 15000. I think the cost went up as i was collecting the phone. They charged me the old rate applicable when i gave the phone for repair

I also broke my ROG Phone ll recently. Sent it back for repair. I was willing to pay the £226. Then they sent me an email stating the screen part I need no longer exists. They will refund me the repair cost but I am not stuck paying £30 a month for a broken, un-fixable phone. Not sure what to do at this point.

So i broke my screen on a drunken night out and as i had the tencent edition I didn't bother trying asus UK. Bought a screen of aliexpress went to a local repair shop and fixed. It is worth noting that you do have to go through the back as the screen ribbon is looped through the main board just to squash that rumour that you can go through front whole only.

Rhbk said:
I also broke my ROG Phone ll recently. Sent it back for repair. I was willing to pay the £226. Then they sent me an email stating the screen part I need no longer exists. They will refund me the repair cost but I am not stuck paying £30 a month for a broken, un-fixable phone. Not sure what to do at this point.
Click to expand...
Click to collapse
That's some bull****, I bet they took parts as to expensive to get so they tell you a lie by saying part no longer exists.
Depends where you sent it to. Proper certified repair place won't tell you such thing since they know this device is new and parts are still available.

After complaining, they said that in certain circumstances they can send devices to Poland. Got them to do it, and I received my phone a week ago with a new frame, screen and battery.
Not sure if it would have happened if I didn't kick up a fuss

Rhbk said:
After complaining, they said that in certain circumstances they can send devices to Poland. Got them to do it, and I received my phone a week ago with a new frame, screen and battery.
Not sure if it would have happened if I didn't kick up a fuss
Click to expand...
Click to collapse
Well lately battery is stuck strongly with adhesive tape. So removing the battery will damage the battery to, so that's why battery is replaced aswell free of charge.
Even Samsung does the same to their phones.
But good that you complained so it got repaired and is like new now

hasbaz said:
So i broke my screen on a drunken night out and as i had the tencent edition I didn't bother trying asus UK. Bought a screen of aliexpress went to a local repair shop and fixed. It is worth noting that you do have to go through the back as the screen ribbon is looped through the main board just to squash that rumour that you can go through front whole only.
Click to expand...
Click to collapse
How is the screen quality? Do you have the link of the seller you bought? I would not like to try the lottery and get the same ass yours if it worked well. Thanks!

Looking just as good as the one I had before and the part looked identical to the one that was removed. I'm not gonna post the link here as I I'm not sure if it will get moderated away but sent you a DM.