Related
.... All I was doing was watching a YouTube video and the phone completely froze. Only way out of it was to press and hold the power button to force it to restart.
Even though your scenario is unfortunate I’m actually quite happy to hear that I’m not the only one who is experiencing crashing with this phone that tells me that it’s a manufacturer problem and hopefully more users will report on it thank you so much for reporting your issue with this phone.
Was this your first crash?
If so, I unfortunately believe that you have many more to come. The only good thing is when it crashes it doesn’t happen that often but for a brand-new phone it should be happening at all
Yes it was my first crash. I am just hoping firmwares will get better and better over time. I am Huawei fan. Had Mate 8, 9 and now 10.
Was just thinking, I was using a modded YouTube app. Surely if that would crash it would not bring the entire phone to a standstill?
tboy2000 said:
Yes it was my first crash. I am just hoping firmwares will get better and better over time. I am Huawei fan. Had Mate 8, 9 and now 10.
Was just thinking, I was using a modded YouTube app. Surely if that would crash it would not bring the entire phone to a standstill?
Click to expand...
Click to collapse
I am using a modded You Tube app as well. BUT, my latest crash happened when I tried to unlock my phone.
Phone was frozen, and then was greeted by the Huawei boot screen.
this phone facing few hiccups every now and then,
oftenly happen when i lock the screen with games still running,
when i try to unlock it later, it freeze for seconds, but managed to open after
sometimes games got killed and i need to force close it,
i think this is due to Oreo implementation as well,
huawei might still learn to take a grasp on EMUI 8,
hopefully it will get better
the same problem i have , non pro , non chinies rom and phone
I've had one crash. Was just trying to go to recents....
I've had no crashes whatsoever. I am running the Asian firmware.
I have Asians firmware too. Rather disturbing cause it is not my dd yet. That is, I'm not using much...
xT29c said:
I am using a modded You Tube app as well. BUT, my latest crash happened when I tried to unlock my phone.
Phone was frozen, and then was greeted by the Huawei boot screen.
Click to expand...
Click to collapse
Same here. Phone dies secretly. Only holding the power button puts it on, and you're greeted by huawei boot screen. I could lock phone, go to unlock 3 seconds later and its dead. Huawei boot screen greets me. Very random. 115 software on the pro version only. The non pro never did this
Anyone updated? Any more crashing? What firmware did you experience the crash? At xT29c, no more crashes for you since 118 update? Saw your thread
lawtq said:
Same here. Phone dies secretly. Only holding the power button puts it on, and you're greeted by huawei boot screen. I could lock phone, go to unlock 3 seconds later and its dead. Huawei boot screen greets me. Very random. 115 software on the pro version only. The non pro never did this
Anyone updated? Any more crashing? What firmware did you experience the crash? At xT29c, no more crashes for you since 118 update? Saw your thread
Click to expand...
Click to collapse
I have the non pro version. Since the update, I have not had the random crashing happen. But hard to say if its been fixed since the issue was sporadic to begin with. If it happens, I will report it. So far so good.
xT29c said:
I have the non pro version. Since the update, I have not had the random crashing happen. But hard to say if its been fixed since the issue was sporadic to begin with. If it happens, I will report it. So far so good.
Click to expand...
Click to collapse
Good. Thanks for the update
If you are watching you tube and it crashes it may be because you have had a message on FB messenger. This has been causing occasional crashes. Turn of your chat heads in FB messenger. Problem solved!!!
There seem to be a lot of bugs on BLA-L29 Build 127 causing crashes. So if anyone is running that, might be best to downgrade to 126 or wait for a new version.
Tattogirl said:
If you are watching you tube and it crashes it may be because you have had a message on FB messenger. This has been causing occasional crashes. Turn of your chat heads in FB messenger. Problem solved!!!
Click to expand...
Click to collapse
I'm getting constant crashes in YouTube. I don't even have messenger installed, so we can rule that out.
mwatson said:
I'm getting constant crashes in YouTube. I don't even have messenger installed, so we can rule that out.
Click to expand...
Click to collapse
What version are you on?
duraaraa said:
What version are you on?
Click to expand...
Click to collapse
i'm on 115 (c782)
Dec. 11th 2017 update.
Got another crash. First one since updated to FW Chinese 8.0.0.120 (SP2C00).
The crash happened after I tried playing a .RM video file in VLC media player. Admittedly, .RM files are absolute garbage file type. So, I credit that to the crash. But will report on anymore that may happen.
im on mate 10 lite and everything was smooth on emui 5.1 but when I updated it to 8.0 same thing happened it hangs and restarts countless times
Help please!!
I got the Huawei P9, when phone is near strong sunlight the screen illumination is very weak, but at low light it worked fine.
But now it got worse, I can't even use my phone (in any light condition), when I unlock it the screen is showing for 1 sec and then the lights goes weak (can barely see the screen) while the touch works fine.
When I start phone in safe mode - it works great with out any issue, might be software issue.
I have disconnected battery and restarted - didn't solved it
I tried formatting and restoring to factory but it doesn't fix it - restoring to factory I get android 5.1, when I bought the phone it used en older version, so I think that the factory version in my phone is also messed up.
It search for new ROM but couldn't find the right one for EVA-l09c576b386
I also suspect it may be a sensor issue, can I calibrate the light sensor?
I found a youtube video of the screen flicker issue just like mine (sorry, I can't send here links yet).
You can see it searching "Huawei P9 screen issue (Automatically blackout)" in Youtube
Any ideas please?
Have you tried with Auto Brightness off?
zgfg said:
Have you tried with Auto Brightness off?
Click to expand...
Click to collapse
Yes, I did, but it didn't resolve the issue.
Android 5.1? wtf
Twisted Prime said:
Android 5.1? wtf
Click to expand...
Click to collapse
These software version will work on my phone?
Roltrol said:
These software version will work on my phone?
Click to expand...
Click to collapse
You said you get android 5 after factory reset. Huawei p9 never had lollipop your phone is messed up.
Twisted Prime said:
You said you get android 5 after factory reset. Huawei p9 never had lollipop your phone is messed up.
Click to expand...
Click to collapse
That is correct friend, my only explanation for that is that online phone upgrading also updated the factory ROM image.
I search for my real factory ROM, but didn't find any for eva-l09c576b386 ,
I got the feeling it will solve the issue
To all Nokia 8 users, have you ever had any issues that sometimes your Nokia 8 starts to freeze seconds and then restart by itself? It doesn't happen once but multiple times. It happens sometimes when you are trying to do something like playing game or opening Google play app. However, since booting to OS and if you leave it be until like many hours later, it won't go sudden restart. Only when you do activities, will it suddenly restart.
Why is this happening? The ROM and app are the same as it be and didn't happen long ago. It only happens like two days ago.
I hope users of Nokia 8 experts have solution to this issue. Thank you
EDITED: I found out the real cause. Although this is hypothesis, it seems GOOGLE PLAY SERVICES is the culprit. I noticed it just force closes and then whenever I launched any apps that have something to do with play services, it just goes into bootloop.
Can anyone confirm this?
godofknife said:
To all Nokia 8 users, have you ever had any issues that sometimes your Nokia 8 starts to freeze seconds and then restart by itself? It doesn't happen once but multiple times. It happens sometimes when you are trying to do something like playing game or opening Google play app. However, since booting to OS and if you leave it be until like many hours later, it won't go sudden restart. Only when you do activities, will it suddenly restart.
Why is this happening? The ROM and app are the same as it be and didn't happen long ago. It only happens like two days ago.
I hope users of Nokia 8 experts have solution to this issue. Thank you
EDITED: I found out the real cause. Although this is hypothesis, it seems GOOGLE PLAY SERVICES is the culprit. I noticed it just force closes and then whenever I launched any apps that have something to do with play services, it just goes into bootloop.
Can anyone confirm this?
Click to expand...
Click to collapse
I don't have this problem but you can try to clear the cache and data of play services in application setting.
Sent from my TA-1012 using XDA Labs
Toedwarrior said:
I don't have this problem but you can try to clear the cache and data of play services in application setting.
Sent from my TA-1012 using XDA Labs
Click to expand...
Click to collapse
Did that. Didn't work. Only by freezing this Google play services, does the Bootloop stop happening. The consequences are the any app that uses Google play services like YouTube will not run well.
Also, I tried installing Gapps using TWRP flashing via zip. But that doesn't solve the problem. Why.....
I've came from a Nexus 5x and a Nexus 6p and the word bootloop gives me goosebumps
Does your phone reboot when you open the stock camera ?
Just_Rise said:
I've came from a Nexus 5x and a Nexus 6p and the word bootloop gives me goosebumps
Does your phone reboot when you open the stock camera ?
Click to expand...
Click to collapse
No. Never open Stock camera. Just any apps that have something to do with google play services.
Do you use sd card? because i have the same problem here
I got not only the same issue but also the problem with sounds after update to Pie. And i realize when i put my phone in the charger, issues stop; when i put it out issues happen again and again...
Haleytheslayer said:
I got not only the same issue but also the problem with sounds after update to Pie. And i realize when i put my phone in the charger, issues stop; when i put it out issues happen again and again...
Click to expand...
Click to collapse
I got the same problem. When my phone's battery drops to 60% or lower it restarts whenever I spend some time surfing the net or opening up the stock camera, with the addition of removing my fingerprint scan every time it restarts that way. However, these issues immediately stop when I plug my phone to its charger. I thought the security update fixed these but sadly it didn't.
I have the exact same issue.
I got my Nokia 8 (ta-1012) one month ago and it occurred about 10 times.
It occurs frequently when I'm using the UI too much, for example, lower volume and hiring it too fast, touching many UI elements and swapping quickly between apps etc..
It freezes for like 10seconds and it restarts quickly, that is, just the UI.
I'm on Oreo BTW. Can anyone confirm having that issue on nougat ?
This happens with me..on camera and games
---------- Post added at 08:13 AM ---------- Previous post was at 08:12 AM ----------
Haleytheslayer said:
I got not only the same issue but also the problem with sounds after update to Pie. And i realize when i put my phone in the charger, issues stop; when i put it out issues happen again and again...
Click to expand...
Click to collapse
Exactly my issue
JistunB said:
I got the same problem. When my phone's battery drops to 60% or lower it restarts whenever I spend some time surfing the net or opening up the stock camera, with the addition of removing my fingerprint scan every time it restarts that way. However, these issues immediately stop when I plug my phone to its charger. I thought the security update fixed these but sadly it didn't.
Click to expand...
Click to collapse
I solved my problem, i brought my phone to Nokia care center and they replaced my battery with the new one. Thats battery problem, thats all.
May I ask what was the cost of battery?
I just downgraded to Nougat 7.1.1 and for now, the issue of restarting is gone !
Please confirm that if someone is on Nougat.
Even i have the same problem for my nokia 8. Is there any solution to rectify it.
vinslin said:
Even i have the same problem for my nokia 8. Is there any solution to rectify it.
Click to expand...
Click to collapse
I was on Pie, from where I downgraded to Oreo the problem persisted, then I downgraded to Nougat and the issue is the same, I play a game or video it starts to stutter, even if the video is streaming online or downloaded and being played from memory/rom. I initially thought it was software issue but it seems that I was wrong, I wasted too many hours and bandwidth just downgrading. Now the issue is that I have voided my warranty by unlocking the bootloader, what are my options? as someone said they have gotten the battery replaced. How much does it costs? I am 100% convinced that its battery related issue as when I plug my phone in the charger then all goes fine.
Using Nokia 8 (TA-1004)
My phone started having the same trouble a couple of months ago, it all started with the camera app. Now things are so bad that as sOon as I enter security pin and the home screen appears, the phone restaerts...and it keeps happening until I plug in the charger. This happens even when the battery is 95%. Can't even touch it!!!
I was so excited to get this phone, although everyone told me not to... but I was in love with it... and "Grief is the Price we pay for Love", right?
How could the battery get so weak with average use in just 9-10 months? And how could so many users start experiencing the same problem all at once?
Any help shall be appreciated!
To be sure about your battery , First put your mobile on safe mode for 7 days and notice if restart will happen again or not? also notice battey consumption and charging rapidly mode.-
I was having same problem for last few months , when I put my nokia 8 on safe mode (Restart while pressing down volume button) ,the Restarting problem did not happen even once for 7 days, So I discovered that it is software problem that cause system to hang and restart and consume battery.. Then I discover that " many months ago on android Oreo" I was making changes in Devoloper mode To stop and prevent application from running in background , This was nice on oreo but on Android Pie it cause conflect and system hang with some application that refuse to stop causing system restart.. All problem had gone after allowing application to work again in background normally .. Till now for about one month no single restart >> Also , Rapidly charging mode working nice but unfournatly battery consumption Still high.
I have the same problem with Nokia 8 . Sudden restart and issue with sound at times. Anyone knows the reason, and the fix for it would be appreciated
restart proble
yozil said:
I have the exact same issue.
I got my Nokia 8 (ta-1012) one month ago and it occurred about 10 times.
It occurs frequently when I'm using the UI too much, for example, lower volume and hiring it too fast, touching many UI elements and swapping quickly between apps etc..
It freezes for like 10seconds and it restarts quickly, that is, just the UI.
I'm on Oreo BTW. Can anyone confirm having that issue on nougat ?
Click to expand...
Click to collapse
i have the same problem and after having knowledege about it,i came to a point that this is a software issue as it contains bugs. .
I have the same problem too .
I noticed it a couple of months ago but It could've start long before and I just didn't noticed it.
With Oreo I'm quite sure it never happened.
Reboots randomly once a day (more or less) it happened just 10 min. ago,the phone was on the desk close to me so I had the opportunity to observe it "live"...it was in standby and no app was apparently running .
Quite strange anyway,I'm pretty sure it's a software issue;the battery seems still in health (no unmotivated drain).
Nothing dramatically serious anyway,just strange...there must be a way to fix it...
---------- Post added at 05:14 PM ---------- Previous post was at 05:03 PM ----------
midomashkel said:
To be sure about your battery , First put your mobile on safe mode for 7 days and notice if restart will happen again or not? also notice battey consumption and charging rapidly mode.-
I was having same problem for last few months , when I put my nokia 8 on safe mode (Restart while pressing down volume button) ,the Restarting problem did not happen even once for 7 days, So I discovered that it is software problem that cause system to hang and restart and consume battery.. Then I discover that " many months ago on android Oreo" I was making changes in Devoloper mode To stop and prevent application from running in background , This was nice on oreo but on Android Pie it cause conflect and system hang with some application that refuse to stop causing system restart.. All problem had gone after allowing application to work again in background normally .. Till now for about one month no single restart >> Also , Rapidly charging mode working nice but unfournatly battery consumption Still high.
Click to expand...
Click to collapse
Following your advice,I just tried changing at the voice" app/backgroud processes" in Developer mode from "standard" to " allow max 4 processes";I don't know what's intended for "standard" value but something should change...let's see and x fingers
Not sure if this is permitted by the mods, but let's make a list of issues and bugs you experience on your P30 Pro. It's a fantastic device, but every now and then I run into, or hear about some stupid issue that impacts the overall experience, but probably could be fixed if reported.
Two of my biggest issues right now:
screen gets unresponsive at times in the bottom left corner
sometimes when I pull down WhatsApp notifications, if there are more of them they get stuck on the screen and won't pull back up, not even using the back key, only swiping them one by one gets them off the screen
My only issue: Having to pay to a rip off like FunkyHuawei to get my official updates!
JazonX said:
My only issue: Having to pay to a rip off like FunkyHuawei to get my official updates!
Click to expand...
Click to collapse
I followed the instructions in the link to the thread below to get the latest updates.
https://forum.xda-developers.com/hu...orial-vog-l29-flash-firmware-153-usb-t3928793
Ghost vibrations.. I have turned off vibrations now since it does vibrate without getting notifications like once or twice/hour or 2...
Updates from Huawei seem very staggered, seem to mainly be looking after their own country who seem to be about 3 firmware’s ahead of a lot of other places. i know a lot are getting v153 now but why are a lot going straight from 124 to 153 yet some places got fw's in-between in the 140's? i am currently on 124 and my provider EE in the uk say they still haven’t received any newer fw from Huawei since v124.
Issues with screen response, sometimes i have to tap home button a couple of times for it to register, same with some notifications when i unlock the screen, having to tap them a few times.
The software is really rubbish compared to Samsung, i have only just come over to Huawei from Samsung, i had an s8 and it had not long got One Ui, and that genuinely felt more developed, faster and smoother on my s8 that one this p30 pro.
There’s been a couple of times i have contacted the Huawei chat on the Hicare app and they are really funny cause whatever i tell them my issue is they seem to always want me to completely reset my device.
I keep getting really annoying gray bubble pop up notifications telling me apps have been blocked from showing their dropzone and other notifications similar that i know has happened, like sound has been changed etc, not sure how to turn them off cause i don't need them to keep telling me.
I don't understand why Huawei would release a flagship phone and not have the software just feel complete and nice because at the end of the day it’s that which you pretty much judge the phone on.
I guess i also don't like that there seems to be too many settings to change and turn off to make the phone useable, that’s why doing a flash that wipes the phone is really putting me off doing that and using the method that’s being used at the moment to update to 153 via the OTG method.
The screen auto brightness bug that’s not a bug according to huawei and is a feature? The fact that every time i restart my phone i turn auto brightness off and then it comes back on every restart! It really makes me laugh that they think forcing you to have to do that every time you restart is a good feature to have. They say it saves power so it good, yes if you leave it on! i was talking to them and said well the slider is there to have auto on or not so if people wanted it on, they would leave it on would they not? It’s not the biggest issue in the world but it’s fun arguing with them about it, it does annoy me though lol
My issue is simple, EMUI.
Coming from an S10 and oneUI and mix 3 with miui made me realize how bad EMUI is in everything, cloning iOS, native apps like dialer gallery calendar, missed up setrings, Crippled animations (this is a huge one) and notifications. Stupid decissions like launching the camera with volume down. Many many things
I just wish Huawei support at least native Android interface, animations and gestures
Hello,
I have P30 Pro L29 Global
256GB with 8GB of RAM
Update 9.1.0.140
My issue previouly was huge battery drain which makes no sense for p30 pro to run out of battery at 7pm (100% at 7.00am) for moderate usage.
So I have tried clearing cache partition and factory reset several times to find out the culprit. It seems the battery drain stops when I factory reset and did not restore anything from HiSuite (I start fresh).
Setting > Battery > Usage
What I noticed was that the battery drain seems to happen when "Phone Services" at 34% usage. Initially I thought it was normal but after comparing with the p30 pro's of my colleague, her "Phone Services" always lower than 2% usage.
The main culprit that i suspected was Carrier Services which I didn't update till this day in playstore.
I also stop the Carrier Services in Developer mode 1 time.
Until now my battery life is superb. Lasting me 30 hours of moderate usage (still have 37%) at the time I recharge.
Sent from my VOG-L29 using Tapatalk
- Firmware updates are messed up, they need to fix this
- Annoying beeps without any notification icon
- Memory management is way to agressive (softphones like skype keep missing calls)
- Native android options are missing
- Response to back button or home button is sometimes not working only after after pressing it multiple times it works.
All above can easily be fixed, the real question is will they fix it ?
Issues i have is that sometimes when i m fast typing a message the keyboard disappeared(i m using gestures, I don't know if this is the case) and the AOD with smart view flip case issue. Other than that i have zero issues, extreme great battery life 2 full days with normal use(facebook ,instagram ,mail ,chatting, light gaming e.t.c.) and 35% left or 1+ day heavy usage. I m coming from p20 pro and yes at the beginning i was very fraustrating with emui and how it works, but after learned and used to it, i loved it(it should be smoother though). My major complain is the lack of notification led, I missed it soooo much.
I have the P30 Pro, VOG-AL10, 8GB/512GB model; gifted from a friend
I have a couple annoyances
1) My biggest problem (along with any other mainland Android phone I've owned) is there is no way to force full encryption. You can only add stuff to the "safe."
2) My second annoyance is the aggressive power management. I've done a lot of my own tweaking so it doesn't force close my Cisco AnyConnect client for example. I use LastPass for password management and for whatever reason, whenever I re-open the app it requires I use my 2FA again even when I choose remember for 30 days. I don't know if this is a LastPass problem or what. The only way to keep it from resetting is to keep it active in my open apps.
3) Even though I use Chrome as the default browser, for certain tasks (like using a WiFi hotspot that requires registration), it will still open in the default browser which you need to accept their TOS to use...
4) I use SwiftKeys as my default keyboard. I have the Huawei IME unchecked. I use the phone, after a while the Huawei IME will get enabled again.
The BIGGEST issue I am facing is the lack of the Camera2.API implementation with the p30 pro
papavales said:
Issues i have is that sometimes when i m fast typing a message the keyboard disappeared(i m using gestures, I don't know if this is the case) and the AOD with smart view flip case issue. Other than that i have zero issues, extreme great battery life 2 full days with normal use(facebook ,instagram ,mail ,chatting, light gaming e.t.c.) and 35% left or 1+ day heavy usage. I m coming from p20 pro and yes at the beginning i was very fraustrating with emui and how it works, but after learned and used to it, i loved it(it should be smoother though). My major complain is the lack of notification led, I missed it soooo much.
Click to expand...
Click to collapse
I've this problem when typing while using Whatsapp I don't know why but sometimes I go to the home screen accidentally while I'm typing
Supreme_One said:
I've this problem when typing while using Whatsapp I don't know why but sometimes I go to the home screen accidentally while I'm typing
Click to expand...
Click to collapse
Yes exactly. Do you also use gestures?
papavales said:
Yes exactly. Do you also use gestures?
Click to expand...
Click to collapse
Not anymore
JazonX said:
My only issue: Having to pay to a rip off like FunkyHuawei to get my official updates!
Click to expand...
Click to collapse
Even doing that you can render certain features unusable since they aren't certified so saftey net fails meaning some games, banking apps and g pay won't work. I've reset using the USB method mentioned and have everything back to normal. Just going to be patient instead of blowing cash and wrecking stuff.
---------- Post added at 08:34 AM ---------- Previous post was at 08:32 AM ----------
I think aperture mode is rubbish. Really poor quality, unless anyone has any suggestion to improve it. However just standard photos of objects seems to have fairly decent bokeh by default so use that as a kind of object portrait mode.
Elvent said:
Hello,
I have P30 Pro L29 Global
256GB with 8GB of RAM
Update 9.1.0.140
My issue previouly was huge battery drain which makes no sense for p30 pro to run out of battery at 7pm (100% at 7.00am) for moderate usage.
So I have tried clearing cache partition and factory reset several times to find out the culprit. It seems the battery drain stops when I factory reset and did not restore anything from HiSuite (I start fresh).
Setting > Battery > Usage
What I noticed was that the battery drain seems to happen when "Phone Services" at 34% usage. Initially I thought it was normal but after comparing with the p30 pro's of my colleague, her "Phone Services" always lower than 2% usage.
The main culprit that i suspected was Carrier Services which I didn't update till this day in playstore.
I also stop the Carrier Services in Developer mode 1 time.
Until now my battery life is superb. Lasting me 30 hours of moderate usage (still have 37%) at the time I recharge.
Sent from my VOG-L29 using Tapatalk
Click to expand...
Click to collapse
I am not sure I understand what your problem was precisely and how did you solve it?
drcldrcl said:
I am not sure I understand what your problem was precisely and how did you solve it?
Click to expand...
Click to collapse
Issue : abnormal Battery Drain & The device heat up when I connect to other bluetooth device (which never happened on my mate 20)
I want to put a screenshot here to let you guys see what i mean. but still dont have permission.
Sent from my VOG-L29 using Tapatalk
Android Auto doesn't work most of the time, and when it does, it stops working after a couple of minutes.
1) No Bootloader unlock
2) No way to set Alarm tone Globally
3) Missing an option to install firmware manually
4) Change volume without preview sound
5) Some basic apps are not system apps and when uninstalling them having no way of getting them back (not available on PlayStore, AppStore)
Im on 9.1.0.131 firmware.
My problems are:
1. Phone sometimes vibrates without any notification icon
2. Proximity sensor doesn't work sometimes during phone calls. The screen is lit up the whole time Im on my phone
3. The slow motion videos at higher fps are of ****ty quality
4. Opening up the apps from notifications panel doesn't response sometimes and the respective app doesn't open up
Though I dont have any issues like other mentioned like battery draining, heating up etc
Hey all just checking to see if anyone has same issue, it is persisting beyond an update. I plug in for night and usually every morning screen is off. Takes me holding down power button for ten seconds for it to come back. Not sure if I'm rebooting phone and it was on or if it was off.
Same here. Got it 2 times. No idea!!!
Exactly same issue, happens every 3-4 days.
I have same problem. After last update, that hapoend 3 times already. I wonder why...
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
From your list I'm using only Spotify. However I'm afraid that my phone was turning off even before I got this app. Will check anyway (already uninstalled it), and will let you know.
What I can say for sure is that my phone is switching off completely (not only display) as all my Bluetooth devices are disconnected straight away.
Hope we will find a solution for this issue!
it happened to me twice as well, having the phone for almost 2 months. It is a bit annoying and I dont understand why it happens. Among the list of these apps, I only have Spotify installed as well.
I dont have any apps from Your list. My phone turned off twice since last update, before that, for 1 month everything was ok. Now seems good aswell, we will see.
Seems like its none of the apps. My phone also completely disconnects from my devices and none of the buttons work (like double press volume button for camera). Have to hold the power button for a while and it starts up.
My Always on display is off
Random phone off was happening before the update and it's still happening after!
Also at times phone send to be so sluggish! 7gb+ram still available at that time.
North America 12gb/512gb.
All stock.
Sent from my ASUS_I001DC using Tapatalk
Ok, this issue together with the reported complaints of dust in camera lens has made me hold on the purchase of this phone.
Isn't there an official ROG II forum where all of you can complain so Asus can look into this issue maybe request dump files and resolve it once and for all?
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
Well my doesn't randomly turn off and I'm using blockada if that sheds any light...
Also, I don't use Spotify
I have deleted all the apps. Literally done a reset to the factory settings to see what happen and this morning phone turned off again... That's really annoying.
I have found relevant topic on Asus forum: https://zentalk.asus.com/en/discussion/12715/rog-phone-2-12-512-freezes-and-auto-restart-problem
Looks like they are not fully aware of the problem....
Is there any update for this case?
I'm experiencing random hangs as well after updated the firmware to the latest. It reads my power button and will shows the options to reboot but the UI is totally not responsive, have to hard reset it Everytime.
Since factory reset everything seems to be fine, however it's just few days since I have done it.
09/12/2019 - I can confirm that after factory reset everything works fine. If anything change I will let you guys know straight away.
02/01/2020 - Annnnnd it's back... After few weeks phone started switching off again and tbh the whole thing intensified. Yesterday phone went off 9 times. On top of that when it's off it drains battery like crazy - 5mins and 20% is gone. Bluetooth doesn't work properly as well. I'm aware that others don't have any problems with ROGII, however I'm afraid that due to personal experience I won't buy Asus phone again and won't recommend it to anyone.
Rog phone 2 turns off automatically
Same problem here happened twice in 2 days everytime phone is off i have to hard restart to switch on the phone
Does anybody got any solution for this problem
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
Shahruq said:
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
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What version of beta you use?
It happened to me twice in three months. The smartphone got stuck/freeze in standby mode: no response from the physical buttons or touch. I use the official android 9 rom.
I managed to restart it with the power button and volume up/down pressed for 15 seconds.
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
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No apps install in the list nd it randomly switch off my phone it's software issue
Mine started turning off after 1 minute of use. Couldn't stop it nor control it.
Managed to barely get the WhatsApp backup and then factory reset the device. So far things are ok. But setting up from scratch is a pain in the ass.
I suspect that I tried to enable twin apps on WeChat while being on Nova Launcher. That may have triggered something, But I'm not sure.