Hi guys
Just a quick one. Got a strange issue with the screen on my note 8 and just seeing if anyone has had the same issue or any idea on a fix.
Last week updated to the 9.0 beta and all seemed to be going well with no notable issues just a bit of lag here and there. However last night I turned my phone off and when I came to turn it back on this morning it started to boot as normal I entered my password successfully and it started to boot. As soon as the password registered and the unlocking pad lock appears it quickly shifts to the bottom right hand corner instead of the centre as normal. The phone continues to boot and from then on the screen just goes black and is unresponsive. The handset is on cause people can still ring, notifications still get received and all the hardware buttons make noise as if they are working. The screen will just not turn on. If I try doing a soft reboot with the power and volume down I can start the phone and the Samsung logo comes up as normal and the pin screen as normal but as soon as I enter my pin the same issue happens. If I hold the power button on its own to turn off the phone the multi menu (reboot, power off, emergency) all briefly appear but are enlarged and sitting on the right of the screen.
Any ideas guys, cheers.
Try reinstalling Oreo back onto it. It could be an issue with the Beta Version of Pie that you installed on your device.
The beta software is intended for this very purpose, you found a problem, then you report it to the releaser to be fixed, the creators of the software are the ones that will evaluate and improve the software, you see, it did not work for you, just try to reinstall it, if the issue persists, provide feedback to samsung, and flash a stable firmware
Possibly this bug Pie Beta + Secure Startup + WQHD = Black Screen?
It happened to me too. I installed over my existing UAE firmware with Indian one then the one ui update. After reboot got the same blank screen issue. I then did a factory reset and everything is back to normal for the last couple of days with improved battery life probably due to the reason that many region specific Samsung app like Samsung pay doesn't work.
So had a bit more of a play when I got chance and I managed to resolve the issue. Still being hit with the same problems for some reason I tried unlocking the phone again but sideways (don't ask not sure why) and the screen unlocked. From then on phone worked completely normal until next reboot. Same thing every time until I hold phone on its side and unlock with the fingerprint reader.
I've since reverted back to 8.0 and sent feedback over. I'm gonna try testing again weekend see if I have same luck.
Cheers for the replies guys, hope anyone else has this issue the comes across this.
you must disable secure start up
I had the same issue after updating to beta 1 with secure boot enabled. I wiped the phone and it started as it should, since I couldn't unlock the phone even with fingerprint. I noticed that the screen was only showing for few seconds the 1/4 of the image (unlock sim with PIN).
Related
Hi Guys,
I have a frustrating situation whereby my Galaxy Note powers on but the screen appears to be in permanent sleep mode - I get nothing but black on the screen.
You can here the Samsung chime as the phone powers up, I can adjust the volume button and hear audible tones. I can also call the mobile from another phone so the underlying phone/OS is working fine.
I can also connect the device via Kies USB and copy images/music with no issues.
I have tried removing the battery and replacing, I have also tried giving the device a full charge however I still get nothing on the screen.
Does anyone know if it's possible to perform some kind of hardware reset to get the screen to power back on? If not I guess i'll need to return the unit
p.s. Stock Galaxy Note
Thanks v much
Jeremy
Same problem for me , i have test many ROM and kernel but i still get the black screen. it's generally when i haven't use my phone during a couple hours.
Same issue here. The screen remains black and not responsive to front button or power button. I still am able to hear notifications (e.g. calendar reminders, plug in power, etc.).
Long press of power button to reboot is the only solution I have found in order to clear.
First occurrence yesterday after owning note for 1 month.
Second occurrence today.
Stock device. No root. KL7.
No newly installed apps prior to first occurrence. I will cross-check to see if any apps updated yesterday.
I have also disabled Green Power.
guys i have been owning note since past 45 days
and suddenly i faced the same problem today
when phone is in sleep and i receive a notification and press the home button
to wake the phone
i see only a black screen with a minute pink dot at top right
and the phone wont respond
however pressing the power button it brings the menu to switch and etc
so i can select power off and then again switch on the phone
guys this is frustrating
please help
Hi all.
My note was replaced yesterday.screen now turns on fine however I'm greeted with a lively green hue and banding! Ha
Sent from my GT-N7000 using XDA App
Greetings,
I'm not experienced with android devices, so i thought i'd ask here first before trying to do anything.
Since a few months ago some weird things started happening to my X8 - random display glitches and blackouts at completely random intervals (sometimes one or even two a day, sometimes it can last two or more weeks w/o an incident, i haven't figured out any relation yet).
Glitches manifest in distorted view on screen - shifted up/down/sideways - or colored graphics artefacts - up to completely bizarre patterns of random-colored pixels covering the whole screen. Weirdly enough, pushing power button as if to lock the screen usually alleviates the issue, sometimes i need to do it few times to remove completely, but it works. Touchscreen works fine, but i need to tap the "right" spot on the screen, not where it's displayed on the screen ("right" as in where the element is when the screen is not glitching).
The other issue (may be related) i'm having with the phone is random screen "blackouts" - the screen goes completely black and the power button cycling doesn't help - but the phone still reacts to screen input (i.e. i can unlock the screen by dragging the slider, launch app, start/stop music playback and so on). I can see the backlight on, so it's definitely screen/gfx hardware issue, not backlight. If i try to reboot the phone, it hangs on either shutdown or boot up. Removing the battery, placing it back and booting the phone up doesn't help - it vibrates as usual, i see the backlight go up, but screen stays black and i can't interact with the phone even if i leave it there for a few minutes (which is more than enough for it to boot up - it usually takes ~30 seconds till full boot). Also the backlight won't go off. It usually helps to boot normally if i hit the phone with a palm on the back side and/or leave it alone for a while. This issue is much more rare (only had it three times), but it puts the phone out of service for a while, so it's an issue for me.
Now, the device info:
Sony Ericsson Xperia X8 E15i
015 baseband
10W44
Unlocked bootloader
Alfs8 kernel (2.6.29.6-Alfs v08a 24/03/2012)
GingerDX v026 ROM
No cpu tweaks done, cpu governor "ONDEMAND", cpu speeds 122-600.
The glitches started when i was still using the older version, GindgerDX v013 with locked bootloader, i have done factory reset and flashed a new version with new kernel (and unlocked the loader along the way), but apparently it did not help fix the issues.
I can't provide and screenshots/photos of the issue because the only camera i have access to at most times when it happens is my phone one and, obviously, i can't use that in this case
The question is: can i still try to fix it by myself (i can do it if it doesn't involve disassembling the phone completely - i don't have the screwdrivers required) by software tweaks or other techniques or should i reflash stock kernel/rom, apply for warranty and hope they find the defect and fix it? I really do like the phone. Or, maybe, you have encountered anything resembling these issues and may shed some light on what's happening.
Appreciate any input in trying to figure out and fix this.
Thank you if you have read all this even if you can't help me, cheers!
1st problem could be 'Screen Cut' issue which is solved using kernel without FPS Cap...
2nd problem usually happens on my phone with miniCM9 3.0.2 but shows splash and boot animation...
Can you see the splash screen and the bootanimation? Because my friends' Xperia Ray has the issue on official firmware... so it could be hardware damage...
Try unlocking the screen then press the power button then press it again...
and also try flashing the stock firmware... If it doesn't work... I think you should live with it...
Sounds like a hardware problem to me. Reflash stock kernel and ROM and full wipe and then flash a different ROM and see it it still happens. If it does I think it is advisable to send it to Sony for repair.
Sent from my E15i using Tapatalk 2
Thanks for your replies, i'll try reflashing the stock rom and see if it still happens.
@Lily48: no, no splashcreen or boot animation, just black screen and visible backlight.
I have the same problem and I checked it many times and my conclusion is....ITS A HARDWARE PROBLEM NOT SOFTWARE..
KASHYAP9 said:
I have the same problem and I checked it many times and my conclusion is....ITS A HARDWARE PROBLEM NOT SOFTWARE..
Click to expand...
Click to collapse
Well, notify me if you find a solution, thanks
Sorry for double post, but this is important update:
My phone died this morning with the permanent black screen syndrome. Until i rebooted i could use it to receive phone calls or even listen to music (i knew where to touch to activate the features). However it would not boot sompletely after restart, even if i leave it for ~hour. Connecting to flashtool showed that it does boot to a certain stage, but no GUI (for user interaction with haptic feedback) available - the flashtool does show that device connected with usb debugging enabled.
I reflashed the stock ROM, now it's apparently stuck in some sort of bootloop - it keeps on connecting and disconnecting. But the screen is still black, with backlight. If i remove the battery, replace it and just connect to pc w/o trying to boot on, it acts normally as if trying to charge - backlight activates for a few seconds if i touch a key and green led is lit, but still the screen is black.
I will RMA it tomorrow, thanks for help, hopefully i'll get a new one, or they'll repair this one so it does not glitch on me again. Anyway it was/is a good phone, i absolutely love it.
Wish me luck =]
Aessaya said:
Sorry for double post, but this is important update:
My phone died this morning with the permanent black screen syndrome. Until i rebooted i could use it to receive phone calls or even listen to music (i knew where to touch to activate the features). However it would not boot sompletely after restart, even if i leave it for ~hour. Connecting to flashtool showed that it does boot to a certain stage, but no GUI (for user interaction with haptic feedback) available - the flashtool does show that device connected with usb debugging enabled.
I reflashed the stock ROM, now it's apparently stuck in some sort of bootloop - it keeps on connecting and disconnecting. But the screen is still black, with backlight. If i remove the battery, replace it and just connect to pc w/o trying to boot on, it acts normally as if trying to charge - backlight activates for a few seconds if i touch a key and green led is lit, but still the screen is black.
I will RMA it tomorrow, thanks for help, hopefully i'll get a new one, or they'll repair this one so it does not glitch on me again. Anyway it was/is a good phone, i absolutely love it.
Wish me luck =]
Click to expand...
Click to collapse
It is a hardware problem and Sony Service Center is the last option you have.. if your X8 is in warranty period.
I did the same and they replaced its display with new one.
Hello, reporting back in:
Just got my X8 back, it really was a hardware problem. They changed the screen now it works as good as new =]
Thanks everyone for support
As post topic says, my SGS5 Active, has a black screen issue.
The first time it happened, I had received a call and when I got off the phone, the screen would not turn back on.
Download mode was accessible but not recovery mode. And as I've come to believe, if you can get into either one, the phone is still saveable.
So I got into download mode and used Odin to flash the Stock ROM I found on sammobile for my G870A.
I had already used ota to go to 5.1, this took me back to 4.4.2. Which is fine by me.
So afer flashing, phone worked for sometime then for the remainder of this day, it would happen randomly.
It seems if the phone goes to sleep, or I press the block button, or I get a call n the screen goes off during the call, all these things prompt the problem to occur, or a restart with a bootloop or a restart with phone coming on but screen inactive.
Some random times it just happened without warning.
I tried fixes but they all seemed to only work temporarily (removing SD card, still happened while in safe mode, the removal of battery, holding power button for a min, then leave it for 5 min did, etc.) all temporary.
The only sorta permanent fix I've found is keep screen on permanently, but I don't intend to keep that up. Don't want a screen burn.
You know, let me skip to my question.
If I root my phone and put on a custom rom, is it possible this will fix it?
Or for that G900 Nuance back to stock rom which seems popular, that will brick my model correct?
I thank you all in advance for any response, helpful or otherwise, and for taking time to read and respond.
I sometimes miss the simpler days with my Infuse and S2.
Skebodan said:
As post topic says, my SGS5 Active, has a black screen issue.
The first time it happened, I had received a call and when I got off the phone, the screen would not turn back on.
Download mode was accessible but not recovery mode. And as I've come to believe, if you can get into either one, the phone is still saveable.
So I got into download mode and used Odin to flash the Stock ROM I found on sammobile for my G870A.
I had already used ota to go to 5.1, this took me back to 4.4.2. Which is fine by me.
So afer flashing, phone worked for sometime then for the remainder of this day, it would happen randomly.
It seems if the phone goes to sleep, or I press the block button, or I get a call n the screen goes off during the call, all these things prompt the problem to occur, or a restart with a bootloop or a restart with phone coming on but screen inactive.
Some random times it just happened without warning.
I tried fixes but they all seemed to only work temporarily (removing SD card, still happened while in safe mode, the removal of battery, holding power button for a min, then leave it for 5 min did, etc.) all temporary.
The only sorta permanent fix I've found is keep screen on permanently, but I don't intend to keep that up. Don't want a screen burn.
You know, let me skip to my question.
If I root my phone and put on a custom rom, is it possible this will fix it?
Or for that G900 Nuance back to stock rom which seems popular, that will brick my model correct?
I thank you all in advance for any response, helpful or otherwise, and for taking time to read and respond.
I sometimes miss the simpler days with my Infuse and S2.
Click to expand...
Click to collapse
Anything is worth a shot, but this sounds like a possible hardware issue. Is the phone still under warranty? If so I'd return it.
Wait, he said he took OTA to 5.1. Is this even out and if so would the 5.1 bootloader be his possible problem?
Hey guys thanks for responding, here's an update.
Issue stIl occurs whenever the phone goes to sleep or randomly when I press the lock button, but I've applied a temporary fix that last for at least a day or more.
I installed No Lock, which supposedly disables my Lock button, so now when I press the button accidentally, it doesn't actually lock, just turns off the screen.
I also installed Stay Alive, it keeps my screen on.
@Sgt.CM
Well I had Odin back to stock 4.4.2 and phone upgraded to 4.4.4 on its own, tho I kept denying it. It's currently asking to upgrade again.
Not on warranty, bought off swappa, need to contact owner if this issue was known.
I'll probably end up rooting it soon. It's really annoying.
I have a Note 8 that i have never dropped, had this phone since release haven't rooted. However it is running one of the early Oreo Beta builds CQLB the phone is on Sprint. This has happened once before about 2 months ago and i can almost guarantee it happened in the same fashion as the most recent time a few days ago. It seems while receiving a call i go to reach in my pocket and hit several buttons pulling it out (because of the bulky case) then my screen goes completely black.
(This is where it starts to sound like the normal black screen issue that there are a thousand YouTube videos for)
The phone still makes noises for notifications, rings when calling and other noises like emails and low battery alarm. The screen however doesn't display anything whatsoever and has a blue led blinking.
(This is where it differs)
I've done every button combination i can think of with no avail.
-The regular restart button combination Vol Up + Power and hold for 7-10 secs,
-I've tried to boot into Recovery mode by guessing at what time the Samsung logo should be on the screen and pressing the vol button down several times
-I've tried to boot into safe mode by pressing the Bixby button, power and Vol Up and without the screen displaying anything i can of course not see if i was in Recovery or not.
The screen doesn't display a Samsung Logo, No sprint splash screen NOTHING. The last time this only lasted for about 3 hours and it suddenly came back up when being on the charger and restarted several times. This is now day 3 and after dozens of restarts nothing has worked, on or off the charger. I mentioned the Oreo build because maybe it's linked to that? i haven't had this issue on regular Nougat. ANY help is appreciated and thanks in advance
Try turning off Always on Display. It worked for me..
Actually your problem seems different, so doubt it will work
..
WizP said:
Try turning off Always on Display. It worked for me..
Actually your problem seems different, so doubt it will work
Click to expand...
Click to collapse
nope, i cant get anything to show on the screen at all
winol said:
How did you get an Oreo firmware?
Click to expand...
Click to collapse
By flashing the Oreo beta builds via Odin etc..
go back to a stable build.
bober10113 said:
go back to a stable build.
Click to expand...
Click to collapse
Kinda hard to do without anything displaying on the screen whatsoever, anyway i mailed it off yesterday for repair from Samsung. It was either that or a 2 hour drive to 12 Mile (Detroit) to bring it to the Ubreakifix store.
Unfortunately Sprint doesn't offer loner phones and can't activate any phone that is non sprint outside of some iPhones which sound a bit strange but now I'm out a phone for 9-11 days :silly:
Have you solved this issue? I have the same issue with my phone. It started happening to me even when I was on Nougat. Happens to me several times already. It goes black screen for about an hour to 3 hours then randomly get back to normal (get notification sounds, can receive call, etc). I am now on Oreo. Everything is stock. Never rooted my device as well.
Tried to bring to Samsung but all they did is 'Software Update' the device which is basically reinstalling the firmware and wipe everything. Service Center sucks and doesn't want to claim it is a defective unit.
My note 8 began experiencing this yesterday and after some frustrations and work around, I managed to pinpoint the issue.
Work around was go unlock phone and drag down taskbar, then click on systems and the system interface would open, after which I could press buttons on lower part of phone and clearscfeen to get back to homepage.
Problem was with Google. In my case I realised when I opened Google maps, the screen went black, so I went into applications and cleared the Google cache and Google maps cache. No 0roblems since.
Is it something with Snapdragon?
Hi,
I got my Mi A2 about 3 or 4 days ago, and really love it, but today I set it down for a minute after using it, and it worked perfectly fine, and when I picked it up, the screen wasn't responding, so I tried restarting the phone and all it did was light up the screen, but it was all black, and turn off a minute later, but you can tell it would boot up because the phone would respond to me using the fingerprint sensor (by vibrating), and the notification LED would also light up when I went to charge it, along with vibrating when I held in the power button to restart. I tried messing around with it, and the screen turned on once, but was super glitchy and shuttered and jumped around before turning off again. When I boot it into fastboot mode the screen stays on (but the entire screen is all black, but you can tell the screen is lit), and it's recognized by my computer when I use fastboot commands. It's just especially weird, because I have not dropped the phone once, and I have kept the stock firmware and haven't rooted or unlocked the bootloader or anything yet. I can't tell if it's an issue where the device had a faulty screen or if the motherboard is the problem since the screen can turn on initially when booting up, but turns off a second later and won't come back on. I've contacted the seller I bought it from, but I'm wondering if anyone else has had the same issue because I don't want to run into the same thing again.
Thanks in advance!
Seems like the device has faulty hardware. From the facts you mentioned, it can be assumed that the problem lies with motherboard. It's better to get the piece replaced since you have recently purchased it.
one6pa2 said:
Hi,
I got my Mi A2 about 3 or 4 days ago, and really love it, but today I set it down for a minute after using it, and it worked perfectly fine, and when I picked it up, the screen wasn't responding, so I tried restarting the phone and all it did was light up the screen, but it was all black, and turn off a minute later, but you can tell it would boot up because the phone would respond to me using the fingerprint sensor (by vibrating), and the notification LED would also light up when I went to charge it, along with vibrating when I held in the power button to restart. I tried messing around with it, and the screen turned on once, but was super glitchy and shuttered and jumped around before turning off again. When I boot it into fastboot mode the screen stays on (but the entire screen is all black, but you can tell the screen is lit), and it's recognized by my computer when I use fastboot commands. It's just especially weird, because I have not dropped the phone once, and I have kept the stock firmware and haven't rooted or unlocked the bootloader or anything yet. I can't tell if it's an issue where the device had a faulty screen or if the motherboard is the problem since the screen can turn on initially when booting up, but turns off a second later and won't come back on. I've contacted the seller I bought it from, but I'm wondering if anyone else has had the same issue because I don't want to run into the same thing again.
Thanks in advance!
Click to expand...
Click to collapse
I have the same issue. I got the device on Sunday morning by 11. I went to 6X MiUi 9 to MiUi 10 EU (Without firmware update) later returned back to A2 stock, set it up. Then was using the device, like copying files from otg etc. After that while phone was in use, suddenly screen went off with notification led working. I restarted to fastboot, no bunny but device is detected with fastboot commands. Only black slightly backlit (it seems) screen. Suspect issue with Ambient display(It was on) coz 2-3 times screen flickered while using from the time I got it.
I then went back to MiUi 9 to see if it was an issue with rom. I could feel phone turning on, vibrations, notification led etc. MiUi 9 was flashed successfully from Edl again and boot up shows same issue. I confirmed it is a hardware issue.
Returned to A2 stock rom (issue still persists), ordered a replacement device, returned the device on Monday, expecting replacement in 2-3 days as it is shipped now.
hi! I have the exact problem. May i know if you already fixed it ? Thanks