Failed One UI Update. PLS Help! - Samsung Galaxy Note 9 Questions & Answers

My wife received an update notification today on her Note 9 (SM-N960F). I was quite excited as I'm still waiting for the update to pop up on mine.
Anyways, after the update finished the phone rebooted and after the unlock part there is a little unlocking animation which goes on until the phone restarts again, after failing to boot the second time this error message shows up (see picture).
Anyone knows how to fix this without wiping all data/factory reset? I went to the recovery and wiped the cache partition, but didn't help... I can only use adb in sideload mode, but I'm not an expert so don't know if that helps or not... I also tried booting in Safe Mode, but it was just loading and then restarting again.

Take it to the service center and let them help you. They might be able to do without factory reset. Fingers crossed

raul6 said:
Take it to the service center and let them help you. They might be able to do without factory reset. Fingers crossed
Click to expand...
Click to collapse
I just had a conversation with them on the chat and they suggested the same thing. Luckily there is one 5 minutes away so I will go in tomorrow.
In case this happened to anyone else, please let me know if they were able to fix it without losing all data.
UPDATE -------------------
I think, I've found the issue! She had Substratum theme installed and I think that's causing the bootloop. I tried sideloading SubstratumRescue.zip but it says Signature verification failed.
Any suggestions?

atti12 said:
I just had a conversation with them on the chat and they suggested the same thing. Luckily there is one 5 minutes away so I will go in tomorrow.
In case this happened to anyone else, please let me know if they were able to fix it without losing all data.
UPDATE -------------------
I think, I've found the issue! She had Substratum theme installed and I think that's causing the bootloop. I tried sideloading SubstratumRescue.zip but it says Signature verification failed.
Any suggestions?
Click to expand...
Click to collapse
I've been in a post substratum/update hell before. Unfortunately, the only way I fixed it was to factory reset. Sorry I couldn't help

marky310 said:
I've been in a post substratum/update hell before. Unfortunately, the only way I fixed it was to factory reset. Sorry I couldn't help
Click to expand...
Click to collapse
Ugh, that's going to be a pain! Any way to back up the phone before I reset it?

Sad will be if they tell you that they need to wipe it...

I still haven't got the update! What can I do?

melchiar said:
I still haven't got the update! What can I do?
Click to expand...
Click to collapse
Grab a coffee! Kick back and relax then wait for Samsung to release the update for you!! LOL I’m joking!! if you search xda dude you can update it manually!!
---------- Post added at 01:02 PM ---------- Previous post was at 12:57 PM ----------
atti12 said:
My wife received an update notification today on her Note 9 (SM-N960F). I was quite excited as I'm still waiting for the update to pop up on mine.
Anyways, after the update finished the phone rebooted and after the unlock part there is a little unlocking animation which goes on until the phone restarts again, after failing to boot the second time this error message shows up (see picture).
Anyone knows how to fix this without wiping all data/factory reset? I went to the recovery and wiped the cache partition, but didn't help... I can only use adb in sideload mode, but I'm not an expert so don't know if that helps or not... I also tried booting in Safe Mode, but it was just loading and then restarting again.
Click to expand...
Click to collapse
Have you looked into ABD Commands? As you should be able to back up your Note-9 that way! Google search and XDA search are you best friends! That’s if you not familiar with CMD and ABD Commands!

N1NJATH3ORY said:
Grab a coffee! Kick back and relax then wait for Samsung to release the update for you!! LOL I’m joking!! if you search xda dude you can update it manually!!
[/B]
Click to expand...
Click to collapse
I don't want to lose OTA..

melchiar said:
I don't want to lose OTA..
Click to expand...
Click to collapse
You shouldn't, just make sure the firmware you are flashing is the one that your csc supports...
Just note, Samsung seem to be releasing generic roms that have multiple csc support... Just check yours is supported...

N1NJATH3ORY said:
Grab a coffee! Kick back and relax then wait for Samsung to release the update for you!! LOL I’m joking!! if you search xda dude you can update it manually!!
---------- Post added at 01:02 PM ---------- Previous post was at 12:57 PM ----------
Have you looked into ABD Commands? As you should be able to back up your Note-9 that way! Google search and XDA search are you best friends! That’s if you not familiar with CMD and ABD Commands!
Click to expand...
Click to collapse
USB Debugging wasn't enabled, so I could only use ADB in sideload mode which was pretty useless. I'm pretty sure substratum messed up the phone so it would have been an easy fix with fully working ADB...
Anyways the engineers were useless so I had to reset the phone and it's working again.
Thanks guys!

Related

[Q] Having issues trying to OTA update?

so i used odin to revert completely back to stock jf6 firmware, everytime i try and update it goes thru the process of updating and stops during reboot at 50 percent and says download failed, can anyone help me troubleshoot this issue. im all ears, thanks in advance...
this seems to be happening to all of us who had been rooted at one point or another
yea this will be my fourth try. this time im going to do a factory reset and sign into the market and see what happens. i wonder if this has something to do with the jf6 zip that all of us are flashing back to....
interesting. ive been seeing a fail message as well but 3-button recovery is working now.
beazie0885 said:
yea this will be my fourth try. this time im going to do a factory reset and sign into the market and see what happens. i wonder if this has something to do with the jf6 zip that all of us are flashing back to....
Click to expand...
Click to collapse
please update us after the factory reset
no go on factory reset hopefully someone will post the zip after they get it to work.
[edit] im on the phone with dumbass at&t customer service right now working my way up to level 3 tech support.
[EDIT again..] he found some errors on their side of things that he just corrected and pushed a new update directly to my phone via OTA.
ouch, live long and prosper and may the force be with you
life2monkeys said:
ouch, live long and prosper and may the force be with you
Click to expand...
Click to collapse
lol, just rebooted and.... fucx... no good still but hes gonna give me a call back in about a half hour.. will rpost then
still a no go, he said to try again tonight when he sends me another update. then again tomorrow, looks like till then, SOL
Can you use File Explorer or USB debug to see if there's an update.zip in /sdcard on your device?
same here. i've tried everything.
Also I should mention that you can cheat the 24 hour system by changing the clock manually to a day later... lol
brunson said:
Can you use File Explorer or USB debug to see if there's an update.zip in /sdcard on your device?
Click to expand...
Click to collapse
i checked and nothing...
having the same problem
Guys.. chill out - the Samsung official announcement said
"An update to improve the Samsung Captivate's GPS performance is now available. Captivate customers will receive a notification on their device that an update is available and will simply need to download the file to update their phone. The updates will be pushed to customers' devices over the next few weeks."
You do not need to check for the update yourself.
not the point. the point is, it is possible to get it now, and it's not working for us rooters :/
Eschmacher said:
not the point. the point is, it is possible to get it now, and it's not working for us rooters :/
Click to expand...
Click to collapse
Well said... I'm not even worried about the jh7 update, we've had that for a while now, I'm more worried about my phone being ABLE to receive updates than anything else.
Sent from my SAMSUNG-SGH-I897 using XDA App
well... i backed up my contacts with kies... i'm going to completely clear everything and go back to stock...
after that i'll re-root. but i'll be sure to use the adb shell to backup the stock kernel...
Its working now for me, I also got the updated failed message and have rebooted my phones several times through the day and just verified on google maps twice that it zoomed in accurately
My phone is rooted and have every setting in ryans lag fix set...oh yeah I got the beast unleashed installed.
Sent from my SAMSUNG-SGH-I897
TheRealXenu said:
Stock rom with update is ready here http://www.megaupload.com/?d=RZXMUXY4
Click to expand...
Click to collapse
From the General section. Good luck all.
cappysw10 said:
From the General section. Good luck all.
Click to expand...
Click to collapse
call me stupid, but how would I go about installing this?

Sph-l720t update (there are dozens of us...dozens!)

While I realize it is relatively few to SPH-L720, I wanted to make a thread specific for the update ending with NAF for the triband variant,
the SPH-L720T.
While you may argue there is already a thread for the update, most of the userss are L720 not L720T, so the questions from L720T users keep getting drown out by others.
First order of business, though it has been asked but it has gotten no reply that I am aware of, has anyone gotten the OTA for the triband variant?
If so, can it be uploaded and distributed? It will be interesting to see if all the problems such as the sd card and rooting are the same.
I have the "T" model, and no OTA for me thus far.
I have rooted and installed some xPosed apps, but no custom recovery or rom. I'm hoping for 4.4.2 this week or so
Sent from my SPH-L720T using XDA Premium 4 mobile app
rocmat1 said:
While I realize it is relatively few to SPH-L720, I wanted to make a thread specific for the update ending with NAF for the triband variant,
the SPH-L720T.
While you may argue there is already a thread for the update, most of the userss are L720 not L720T, so the questions from L720T users keep getting drown out by others.
First order of business, though it has been asked but it has gotten no reply that I am aware of, has anyone gotten the OTA for the triband variant?
If so, can it be uploaded and distributed? It will be interesting to see if all the problems such as the sd card and rooting are the same.
Click to expand...
Click to collapse
I also have a 720T and haven't received notification of the update. I actually kind of regret my purchase of the 720T. I waited about a month to buy the 720T instead of the 720 because I figured I might as well "future proof" my purchase, but it seems most of the 720 mods and such don't work on the 720T. And with the S5 coming out, I think we'll be left in the dust. (I hope I'm wrong. My last phone was the original Evo and I loved how many different mods/roms/etc that had.)
---------- Post added at 08:16 AM ---------- Previous post was at 08:13 AM ----------
wlc108 said:
I also have a 720T and haven't received notification of the update. I actually kind of regret my purchase of the 720T. I waited about a month to buy the 720T instead of the 720 because I figured I might as well "future proof" my purchase, but it seems most of the 720 mods and such don't work on the 720T. And with the S5 coming out, I think we'll be left in the dust. (I hope I'm wrong. My last phone was the original Evo and I loved how many different mods/roms/etc that had.)
Click to expand...
Click to collapse
(I left off my last paragraph, oops) I'm sure we'll have the same issues with SD Cards since it's part of the new Android standard (or, newly enforced, at least) and root exploits would normally be fixed independent of the radios.
It's crazy that I haven't heard a single person on the 720T getting the update yet... has anyone done the google services framework clearing thing yet? I know it jacks stuff up but I'm thinking of trying it soon.
i tried it. no luck.
GOOD NEWS!
Following the advice hhere: http://www.androidcoliseum.com/2013/01/how-to-get-your-ota-update-faster.html
I got the update after the 5th try. If someone will help me to know where to find it on my phone I will upload it. It's 401.2 MB.
Yay! My phone is rooted ... and I have a custom recovery .... so the update may not work....but here's hoping!
Bleck my phone is at 18% so I have to charge it to be able to even try.
Found the file will be uploading soon
how did you get the settings menu pop up from the dial pad? notyhing happened for me'
lawmangrant said:
how did you get the settings menu pop up from the dial pad? notyhing happened for me'
Click to expand...
Click to collapse
Click menu / settings / apps
swipe over to the "All" category
scroll down for Google Services Framework and click it
click "clear cache" and "clear data"
hit home
go into your dialer
type in: *#*#2432546#*#*
wait for the notification "checkin succeeded"
Now go and try checking for your update.
Just go to the application manager, clear the data for the google services framework, go to dialer to type in *#*#2432546#*#*, check for update, repeat.... I've got the file about 50% uploaded
Got it to work, but the update errored out. I'm rooted with xPosed running. I guess I'm gonna try a restore tonight
Sent from my SPH-L720T using XDA Premium 4 mobile app
http://speedy.sh/w3mSm/0de568e284ba...86de.USER-L720T-SPT-MK5-to-NAF-Update-FWD.zip
Also if someone could upload the original build.prop I would appreciate it
Yeah Im in the same situation. Got back the stock recovery but errored out, I was rooted as well, just unrooted seeing if that will work. Unfourtantely didnt backup before I was rooted
Why not ask and/or look here?
leaderbuilder said:
Why not ask and/or look here?
Click to expand...
Click to collapse
Thanks but I'm good now. Hey if anyone has problems installing it that rooted it and used the xposed app, you have to flash the xposed disabler in the root directory with a custom recovery, that fixed it for me. Finally, got my kitkat!
Crap, stuck at Sprint Spark Screen... getting Set Perm: Some changes failed
So I dont think its compelting so I'm getting stuck at the sprint spark screen
Well Im just going to go ahead and do a total factory reset and flash all stock firmware...I mean it sucks, but I've only had my phone for two weeks so not a ton of data I'm going to lose...
I uninstalled the Xposed framework from within Xposed, and it seemed to work. I just can not get the OTA to re-download now.
---------- Post added at 09:37 PM ---------- Previous post was at 09:36 PM ----------
rocmat1 said:
Thanks but I'm good now. Hey if anyone has problems installing it that rooted it and used the xposed app, you have to flash the xposed disabler in the root directory with a custom recovery, that fixed it for me. Finally, got my kitkat!
Crap, stuck at Sprint Spark Screen... getting Set Perm: Some changes failed
So I dont think its compelting so I'm getting stuck at the sprint spark screen
Well Im just going to go ahead and do a total factory reset and flash all stock firmware...I mean it sucks, but I've only had my phone for two weeks so not a ton of data I'm going to lose...
Click to expand...
Click to collapse
How are you flashing stock firmware? ODIN? Factory reset through phone?
lawmangrant said:
I uninstalled the Xposed framework from within Xposed, and it seemed to work. I just can not get the OTA to re-download now.
---------- Post added at 09:37 PM ---------- Previous post was at 09:36 PM ----------
How are you flashing stock firmware? ODIN? Factory reset through phone?
Click to expand...
Click to collapse
Im about to do it through odin should be like a brand new phone at that point. I didn't have a ton of data, I backed it up, we'll see if it actually works though... lol all I want is to use tap and pay. Once I install it, Ill root it again and get where I can make a wifi hotspot for free and that's all I care about Just realized that download place sucks. Im uploading to dropbox right now
FINALLY! lol Got it working
I uploaded the update file, and it should be in your cache. Stock recovery can install from the sd card as well. So if you lost it for some reason I uploaded it a few posts above
rocmat1 said:
Im about to do it through odin should be like a brand new phone at that point. I didn't have a ton of data, I backed it up, we'll see if it actually works though... lol all I want is to use tap and pay. Once I install it, Ill root it again and get where I can make a wifi hotspot for free and that's all I care about Just realized that download place sucks. Im uploading to dropbox right now
FINALLY! lol Got it working
I uploaded the update file, and it should be in your cache. Stock recovery can install from the sd card as well. So if you lost it for some reason I uploaded it a few posts above
Click to expand...
Click to collapse
I'm happy to report that I can still read the external sd card
what tar did you odin with?
lawmangrant said:
what tar did you odin with?
Click to expand...
Click to collapse
4.3 STOCK ROM
http://www.androidfilehost.com/?fid=23329332407569938
SPH-L720T 4.4.2 OTA
https://www.dropbox.com/s/v1zh46uku...86de.USER_L720T_SPT_MK5_to_NAF_Update_FWD.zip
rocmat1 said:
4.3 STOCK ROM
http://www.androidfilehost.com/?fid=23329332407569938
SPH-L720T 4.4.2 OTA
https://www.dropbox.com/s/v1zh46uku...86de.USER_L720T_SPT_MK5_to_NAF_Update_FWD.zip
Click to expand...
Click to collapse
OK...I got the 4.4.2 file and working on the 4.3 stock.
For ODIN, do I just connect and select the PDA opton? That's what I am reading.
lawmangrant said:
OK...I got the 4.4.2 file and working on the 4.3 stock.
For ODIN, do I just connect and select the PDA opton? That's what I am reading.
Click to expand...
Click to collapse
yes. thats all you need to do, and then select your tar file

Delete

Delete
Peeptastic said:
I think this might fix the issues I have. If I can sideload the latest update, wouldn't that unfreeze previously frozen apps? Thanks.
Click to expand...
Click to collapse
It will not unfreeze them. You will need to factory reset.
Delete
Peeptastic said:
Okay, thanks. Factory reset is what got me in this in the first place. (Well, not the first place, but it's what I can't get out of!) is not changing anything. I still can't get any further in setup than one screen past wifi (it just continues to check whatever it is it's checking. It's not frozen and it doesn't loop, it just doesn't move on. Pressing next/skip produces a sound/feedback but doesn't move on) Oh well, it was worth a try.
Click to expand...
Click to collapse
If you're rooted, factory reset will not work. You will need the KDZ file to wipe your phone, which is currently in the works.
If you actually got it to boot, then you're fine. That "activating" screen sometimes takes several minutes. Just be patient.
Delete
Peeptastic said:
Thank you for helping. I don't actually make it to an activating screen. I just get one step past wifi (if I keep wifi on it gets caught in updating system. If I turn wifi off it gets caught in just a sec). It will "load" (lack of better term) for 1-3 hours. I did discover that I can receive phone calls while stuck in the screen. And I can hear when I get a text message, although I can't check it. But that makes sense if I can't factory reset a rooted phone....
Click to expand...
Click to collapse
Try removing battery and trying to boot again. If your phone was rooted, that''s possibly your problem.
Delete
Peeptastic said:
I'm not sure if the batter y is supposed to be out for an extended period of time. Or plugged in(?) I have done that as well as remove the sim card. No progress.
Oh and data works as well though I don't always have good reception where I'm at.
Click to expand...
Click to collapse
So what you're saying is that you're still stuck on that screen, but all of the phones functions work? Hm, that is very strange.
Sent from my LGLS991 using Tapatalk
Delete
Peeptastic said:
Yep! Sprint connections optimizer popped up. I was able to hit a link from there and access chrome. I wasn't signed in to wifi though. Also, whenever something closes, the screen goes back to setup. I don't have access to the task bar or the soft keys (besides back). Someone else on the forum had a similar problem and looks like it was solved with kdz. So there is hope.
Click to expand...
Click to collapse
I suppose you'll just have to wait for the KDZ. I have never heard of anything like that before. I'm sorry that happened.
Sent from my LGLS991 using Tapatalk
ironbesterer said:
I suppose you'll just have to wait for the KDZ. I have never heard of anything like that before. I'm sorry that happened.
Sent from my LGLS991 using Tapatalk
Click to expand...
Click to collapse
You and me both, you and me both....
Peeptastic said:
You and me both, you and me both....
Click to expand...
Click to collapse
I'm just waiting for that bootloader unlock and custom recovery ?
Sent from my LGLS991 using Tapatalk
Delete
Peeptastic said:
Thank you for helping. I don't actually make it to an activating screen. I just get one step past wifi (if I keep wifi on it gets caught in updating system. If I turn wifi off it gets caught in just a sec). It will "load" (lack of better term) for 1-3 hours. I did discover that I can receive phone calls while stuck in the screen. And I can hear when I get a text message, although I can't check it. But that makes sense if I can't factory reset a rooted phone....
Click to expand...
Click to collapse
I think I may be seeing something related to what you're seeing (though I'm not starting over from a Factory Reset). Ever since taking the root flash, my wifi isn't connecting to my home router anymore.
I was just about ready to do a Factory Reset to see if that fixed it, but now it doesn't look like that'll help.
Delete
Peeptastic said:
I wouldn't recommend resetting unless your device has kdz or a custom recovery access. What carrier are you on?
Click to expand...
Click to collapse
Sprint.
---------- Post added at 09:16 AM ---------- Previous post was at 09:08 AM ----------
Peeptastic said:
Okay, thanks. Factory reset is what got me in this in the first place. (Well, not the first place, but it's what I can't get out of!) is not changing anything. I still can't get any further in setup than one screen past wifi (it just continues to check whatever it is it's checking. It's not frozen and it doesn't loop, it just doesn't move on. Pressing next/skip produces a sound/feedback but doesn't move on) Oh well, it was worth a try.
Click to expand...
Click to collapse
During the initial setup after factory reset, when you get to the wifi setup screen can you just skip over the wifi setup? Is it possible your wifi isn't working (mine isn't either) and as long as you keep attempting to connect you'll never get past that step in the initial setup process?
i need zv4 rooted system file, i'll root the phone using the zv4 file and will do OTA , thn will get the update.zip for ZV5.
if any one have zv4 rooted system file pl share.
Delete
Peeptastic said:
I've tried that. It just hangs on that screen as well. It's a google services error. Can't be fixed without more resources. (That I know of). It connects to data and still won't move on. Though my data is really slow here so who knows if there was any progress....
As for your phone, I wouldn't try factory reset until we get that tot file.... Otherwise, you might be joining the rest of us with Sprint bricks :highfive:
Click to expand...
Click to collapse
Roger that, sir.
What's a "tot" file?
[QUOTE=oldjackbob;621036
Delete

I really messed my new phone up.

Just got a new Verizon Nexus 6. Never rooted or messed with android in my life. I installed Android M on it (with hours of frustration) and then was following a guide to root it while being on Android M. Somehow I deleted EVERYTHING on the phone, it says the phone is corrupt and wont start when I try to turn it on. (I have Team Win Recovery Project v2.8.7.1) How can I fix this ASAP? Have no idea how. I just need a working phone. Please help thanks!
If you can boot into TWRP just download a ROM and push it to the device and flash it. If you can get into bootloader you can flash a factory image to fix.
If you've never rooted, let alone even used Android, why the hell are you installing a dev preview onto your device? Guess you found out the hard way. Just saying....
Sent from my Nexus 6 using Tapatalk
Highway 55 said:
If you can boot into TWRP just download a ROM and push it to the device and flash it. If you can get into bootloader you can flash a factory image to fix.
If you've never rooted, let alone even used Android, why the hell are you installing a dev preview onto your device? Guess you found out the hard way. Just saying....
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Yeah I agree. I need some one with skype to walk me though it. I literally followed step by step guides on youtube without knowing what I was doing, it was my fault.
Did you ever figure it out. I have no problem walking you through it. Just shoot me a pm and we can go from there.
Nick
I hope everything turns out okay and you get your phone working again. I would Skype with you but I'm on dad duty with my kids tonight. Good luck!
Sent from my Nexus 6 using Tapatalk
Jaimbi said:
Just got a new Verizon Nexus 6. Never rooted or messed with android in my life. I installed Android M on it (with hours of frustration) and then was following a guide to root it while being on Android M. Somehow I deleted EVERYTHING on the phone, it says the phone is corrupt and wont start when I try to turn it on. (I have Team Win Recovery Project v2.8.7.1) How can I fix this ASAP? Have no idea how. I just need a working phone. Please help thanks!
Click to expand...
Click to collapse
That was your mistake. If never messed with Android worst thing you could do is jump right on a Beta build.
---------- Post added at 08:14 PM ---------- Previous post was at 08:08 PM ----------
Easy to fix if unlocked and have TWRP. Recommend going to stable build first and work your way up. At least will have a working phone. Make a backup up stable build and then play all you want. Could have made backup of stock before even flashed M and would have been golden.
What did you do when you got the corrupt message? I'm asking because many people get this message but if you ignore it, it should boot up anyway.
slosrtnick said:
Did you ever figure it out. I have no problem walking you through it. Just shoot me a pm and we can go from there.
Nick
Click to expand...
Click to collapse
yeah I got it! i watched a video on re-flashing M? I think? It works now, I'm still not sure how to back up my stuff properly but I have a working phone! Thanks for the reply!
Jaimbi said:
Just got a new Verizon Nexus 6. Never rooted or messed with android in my life. I installed Android M on it (with hours of frustration) and then was following a guide to root it while being on Android M. Somehow I deleted EVERYTHING on the phone, it says the phone is corrupt and wont start when I try to turn it on. (I have Team Win Recovery Project v2.8.7.1) How can I fix this ASAP? Have no idea how. I just need a working phone. Please help thanks!
Click to expand...
Click to collapse
It sounds like all you need to do is: when you get to that "phone is corrupt" screen, press volume down and then the power button to continue.

Nexus 6 - 5.1. Update (Not Working)

So it's the problem that so many other people seemed to have before, I've just bought my new Nexus 6. And can't update it. It's brand new. I just get the message ''Error'' I reboot it and it works again. And it says it has the latest update, It don't. I now nothing about sideloading stuff. I'm swedish don't have a clue what to download or anything, Tried deleting cache memory, Factory reset and it still don't work. It's a god damn Nexus phone! Shouldn't it work out of the box especially with updates? Please help.
its a nexus, you can always manually flash a factory image
But how would i do that? If i might ask :3
jonisen said:
But how would i do that? If i might ask :3
Click to expand...
Click to collapse
http://forum.xda-developers.com/nexus-6/general/guide-flash-factory-images-nexus-6shamu-t2954008
---------- Post added at 09:38 PM ---------- Previous post was at 09:36 PM ----------
its actually much easier than it sounds, you'll realize that after.
simms22 said:
http://forum.xda-developers.com/nexus-6/general/guide-flash-factory-images-nexus-6shamu-t2954008
---------- Post added at 09:38 PM ---------- Previous post was at 09:36 PM ----------
its actually much easier than it sounds, you'll realize that after.
Click to expand...
Click to collapse
Thank you! I'm just wondering, What factory Image should i download? from https://developers.google.com/android/nexus/images#bullhead I'm in Sweden with 4G network if that helps
jonisen said:
Thank you! I'm just wondering, What factory Image should i download? from https://developers.google.com/android/nexus/images#bullhead I'm in Sweden with 4G network if that helps
Click to expand...
Click to collapse
the very latest one, MMB29V
Now i have a problem, The update was a failure and now i can't go into my phone it's a loading screen and never goes away
jonisen said:
Now i have a problem, The update was a failure and now i can't go into my phone it's a loading screen and never goes away
Click to expand...
Click to collapse
How did it fail?
An error message / screenshot would help.
Did you use the flash-all script or flash each file manually?
Details, please... As already stated by murtaza02.
I just wanted to chip in and say that I hope you used the factory image for Nexus 6 (Shamu), since your link is to Nexus 5X (Bullhead). Bad things can happen if you use the wrong images...
And, if you want, I could help you out in swedish, if that would be any help. Just PM me...
So i got the phone replaced, It went fine. They didn't seem to care about it. New phone same problem. Can't update. C'MON GOOGLE. It's a software bugg? What am i supposed to do? I've already destroyed one lol
IIRC this was a relatively common problem around the time of 5.1.
Either the OTA update itself is corrupt or there's something on the phone that messes with the verification prior to updating. Before the screen with a dead android and "Error!", are you getting error messages along the lines of:
system partition has unexpected contents
E: Error in chace/update.zip
status 7
install aborted
You could try factory resetting and clearing cache in recovery. It might work, it might not...
1 - Turn off your phone
2 - Hold and press power button and volume down at the same time until you get to the bootloader screen (an android on its back with a bunch of information about your system).
3 - Use the volume buttons to select "Recovery mode" and press power.
4 - You'll get another android lying on it's back. Press both power button and volume up to enter the recovery.
5 - Use the volume buttons to highlight "wipe data/factory reset" and press power to confirm. Do the same with "wipe cache partition".
If you can get a working update after this, great. But, if the problem persists, you have two options. Get the phone replaced again or use a factory image to update to the latest android (currently 6.0.1 MMB29V). If you want to try flashing a factory image again, i'd suggest you first tell us EXACTLY (every singel detail) what you did last time, since it didn't seem to go too well...

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