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Have an HD7 and now upgraded to mango. Trying to get the Visual Voicemail to work.
Have called T-mobile and they have enabled the feature. I got the text message that a change to my account has been made.
When I turn on Visual Voicemail in PHONE SETTING; I get the following error: OOPS!, Something happened and we couldn't set up your visual voicemail.
I have tried turning off wifi.
So; have anyone found a fit to this. Seems like many are not getting it to work and some are.
I am on the family plan with data/text/voice
Wish that Microsoft and T-Mobile had done a better job of testing in beta.
Any help/ideas would be appreciated.
just waite till your next billing cycle?
Ylinen said:
Have an HD7 and now upgraded to mango. Trying to get the Visual Voicemail to work.
Have called T-mobile and they have enabled the feature. I got the text message that a change to my account has been made.
When I turn on Visual Voicemail in PHONE SETTING; I get the following error: OOPS!, Something happened and we couldn't set up your visual voicemail.
I have tried turning off wifi.
So; have anyone found a fit to this. Seems like many are not getting it to work and some are.
I am on the family plan with data/text/voice
Wish that Microsoft and T-Mobile had done a better job of testing in beta.
Any help/ideas would be appreciated.
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Click to collapse
Chances are that there is no problem and that the changes made to your t-mobile account have not taken effect yet. A month ago I had the same issue. So I went to t-mobile.com and change my services to enable visual voice mail. After making the change it said that the new features would be enabled the next billing cycle. I then received an email stating that I or somebody authorized had made changes to my t-mobile account. When the new billing cycle kicked in, I received another message stating that the changes that I made were going into effect. (more or less) I was then able to use visual voicemail.
same here on a 32gb HD7 with a even more plus plan.
This is an issue for me as well. It was working on the beta but stopped when I added voice to text. I cancelled that feature in hopes that vvm would start working again but no luck. I was told to wait two hours a month ago! I just spent 45 minutes on the phone with T-MO and they told me to wait another couple hours. If that does not work than they will open a support ticket. Whatever that means. I will report back. Oh, and were not alone. http://support.t-mobile.com/message/37538
I just got a support ticket opened. well see what happens.
Here is my visual voice mail Story
So my story on visual voice mail goes like this: I was running mango beta and I had visual voice mail working just fine. I was on a old unlimited plan. I changed plans to the new 2 line unlimited plan and my visual voice mail quite working. I have spoke with the tech support line over 5 times. I have had my voice mail box removed and replaced at least five times. Still to no avail. My visual voice mail no longer works. Tech support tells me its on their end. There is no reason why it did work on beta and doesn't work on full release. In fact I had one rep pawn me off to Microsoft before the full release because she said the beta version wasn't supported by Tmobile. I have two full blown tickets in with engineering now and will post if I get anything resolved. The best people I have found so far work out of the New Mexico facility. I should have more answers by Friday.
Is your 3G data on?
Currently I'm using my T-Mobile HD7 without data.
Visual voicemail is no go.
But when I turn on 3G it works fine. (I enable Visual Voicemail as a service myself on the site.)
I haven't been charged for data yet, but I rarely use it.
Yep. 3G data with full bars of service.
Got off the phone with T-Mobile about an hour ago. Now have an open ticket over at engineering. Like you guys I'll be waiting to see what happens.
Opened my ticket as well... Fingers crossed for a quick resolution
I have the same issue.
I had Beta 2 of Mango from when it leaked until about a month after the leak, at which point I rolled back to NoDo. At that time, VVM worked perfectly. I never disabled VVM on my T-Mobile account.
Now I can't get it to work at all. I've called T-Mobile support countless times, and all they ever seem to be able to do is reset the VVM on my account.
If you guys figure out what's up, it will hopefully benefit me.
Update
Well, Spent another hour on the phone today with them and now they say there is a problem with mango. (I don't really understand how that could be because it worked fine on mango beta and wasn't until I changed my plan that I had a problem. But whatever!) I would recommend to anyone that is getting an error when trying to set up visual voicemail that you call tmobile, get to tech support and file a ticket with engineering. The more they hear it the more likely it will get to the top of the pile to be fixed. At this point I am waiting to hear back from them. My ticket started on Sep 16th.
T-Mobile is aware of the problem. I just called and they mentioned that there was a service ticket out on it.
I had activated Visual Voicemail when I had the leaked RTM. It's still working, but watch when you guys actually get it to work. The audio actually comes out of the loud speaker on the back no matter what you do..... Fun stuff.
A person provided this solution to my question on T-Mobile support. It worked for me.
try texting "Activate:dt=6" to 122 without the quotes. should say you have a voice mail and should work (make sure you have the VM soc added to you plan first)
Ylinen said:
A person provided this solution to my question on T-Mobile support. It worked for me.
try texting "Activate:dt=6" to 122 without the quotes. should say you have a voice mail and should work (make sure you have the VM soc added to you plan first)
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Also saw this on the T-Mobile support site and it does indeed work. Question though. I'm now getting a flashing green indicator light when i have a missed call and/or voicemail. Was that always there?
Ylinen said:
A person provided this solution to my question on T-Mobile support. It worked for me.
try texting "Activate:dt=6" to 122 without the quotes. should say you have a voice mail and should work (make sure you have the VM soc added to you plan first)
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This did work! Nice Find!
I agree that the "Activate:dt=6" trick does enable Visual Voicemail in the Phone Tile. However, with 2 bars of 2G it tells me "Can't connect to visual voicemail" [server]. Can anyone confirm they actually get visual voicemail to download with the trick?
EDIT: After leaving myself a voicemail I finally got it to download. Now I'm experiencing the same problem others have with the audio ONLY playing through the loud speaker. Does anyone have a fix for this yet?
working fine for me, but I took some extra steps since the VVM was turned on on the handset without the service being provisioned via the "my account" page. It appears that Mango enables VVM on the handset by default.
(fyi, I was in a solid 3g service area when I did this, your results may vary).
1. Disable VVM in phone settings on the handset, restart phone.
2. Enable VVM on your account page
(waited about an hour)
3. Enable VVM in phone settings on the handset, restart phone.
(waited about 15 minutes)
4. Called and left myself a VM and it showed up delivered via VVM
Ever since kitkat update on my Verizon g2, my visual voicemail has trouble connecting to "data" if wifi is on. Has to be refreshed to complete the check for new voicemail. Anyone else see anything like this?
xgman said:
Ever since kitkat update on my Verizon g2, my visual voicemail has trouble connecting to "data" if wifi is on. Has to be refreshed to complete the check for new voicemail. Anyone else see anything like this?
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Yeah, it's been bugging me too. There's some kind of provisioning thing where Verizon has to change stuff on your account. After several calls to VZW, I've mostly got the notifications gone, although I still have them on occasion. Worth a call to Verizon though.
alphawd said:
Yeah, it's been bugging me too. There's some kind of provisioning thing where Verizon has to change stuff on your account. After several calls to VZW, I've mostly got the notifications gone, although I still have them on occasion. Worth a call to Verizon though.
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I hope this isn't a factor with the new G3.That would be enough to scare me off altogether. They re-did mine twice and it still happens a few times a day.
The other thing that bugs me now about the V G2 is the VUtalk notice in an active call when Vutalk is supposed to now be uninstalled and dead.
xgman said:
I hope this isn't a factor with the new G3.That would be enough to scare me off altogether. They re-did mine twice and it still happens a few times a day.
The other thing that bugs me now about the V G2 is the VUtalk notice in an active call when Vutalk is supposed to now be uninstalled and dead.
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I haven't really gotten any voicemail errors lately. I think it might take multiple calls to Verizon to fix it. Each time I called them, techs tried different things. By the last time I called, the techs seemed to be very familiar with the issue and there was a more standardized solution. If you're still getting errors, it couldn't hurt to call.
I don't think this will be an issue for the G3. I think it's mostly because visual voicemail on the G2 with JB was $2.99/month but it became free on KK, and the change got all messed up on Verizon's end. Whereas the G3 (should) be coming out the gate with the voicemail already sorted out as far as whether it's going to cost something.
As for VuTalk, a week or two ago, I was pushed out a VuTalk Uninstall thing. If you're still getting VuTalk stuff, LG has the app in the Play store.
https://play.google.com/store/apps/details?id=com.lge.vmemo
In the last few days I've had at least one dropped call per day on my S6. It doesn't make any difference if my recipient is on a cellphone or landline nor does it matter if I'm in the car on bluetooth or using the handset elsewhere. I did some searches and found others having the same problem, not so much with AT&T (mine) as opposed to Verizon and T-Mobile. Some say a factory reset cured the problem, but I hate to do it unless I have to. Just curious how others on AT&T are faring. My previous S4 never dropped any calls nor did my HTC M7 so I'm thinking it's not a network issue, but something in the phone itself.
I've never had a dropped call in the month I've had the device. I had my chubby cheek hang up on my mom once last week, but that's as close as it gets. My area gets pretty good coverage for att and tmobile though. I've yet to drop a call since joining at&t
My Black Galaxy S6 Edge 64gb module was dropping calls like crazy, and was still within my exchange period so I switched it out. Haven't had any dropped calls since.
Call and connection quality have been stellar for me. Only dropped calls I've had are when going through known dead spots.
Looks like the factory reset fixed it for me so all is good now.
rmc69 said:
Looks like the factory reset fixed it for me so all is good now.
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Have you had any dropped calls since your last post here? I'm having dropped calls often. I don't think a factory reset will help me because I wiped all data before flashing the rom I'm running. I may try a factory reset from within the settings menu if you haven't had any dropped calls since the 15th.
I've only had a couple dropped calls since then, but my problem now is that sometimes the other caller can't hear me, specially when I'm driving and on bluetooth through the car audio. It can't be the other caller because they were on a stationary, land-line phone. I checked out my mic by making a voice recording so the mic is fine. I just tried unchecking "Enable HD LTE Services" and I'll see what that does and report back. If it were not for the very nice camera, the annoyance of the dropped and muted calls plus the bad battery life would be enough to make me switch this phone. It's got to be a device-specific bug. My HTC M9 is running Android 5.0.2 and is rock solid and never dropped a call. Same with my LG G3. I would send in my S6 for repair, but I'm not sure what they would do. Not only would I get a refurb back, but it might do the same thing. If you've been following the threads, you might have seen that Sprint had to push a special update for it's S6 customers to fix dropped calls. Verizon customers are also having it bad (I'm on AT&T). It can't be all network issues though as like I said, my other devices including an LG G3 have never dropped a call.
Thanks for the response rmc69. I did uncheck the HD lte and it did not help me at all. Let me know if you have a different result. Thank you
The Sprint S6 and S6 Edge have the same problem. I have to turn off the LTE radio all together to have a usable phone. I couldn't send/receive text, I had dropped calls and a very poor signal. Once I turned the LTE radio off, all those problems went away. I realize this is not a fix but it's a workable bandaid for those that are having problems. Good luck to you guys.
Turning off lte did not work for me.
Robert, how did you turn off LTE? By going into the testing mode and changing it from there? Or were you simply referring to unchecking Enhanced LTE Services?
I think I figured it out from this thread, at least for AT&T
http://forums.androidcentral.com/samsung-galaxy-s6/518691-any-way-turn-off-lte-data-galaxy-s6-t-version.html
rmc69 said:
I think I figured it out from this thread, at least for AT&T
http://forums.androidcentral.com/sa...ay-turn-off-lte-data-galaxy-s6-t-version.html
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I tried that, it did not work for me.
Sorry turning off LTE still didn't help. I guess the only alternatives now would be to wait for 5.1.1 and see what it fixes, or you may just consider asking for a replacement.
Sent from my SAMSUNG-SM-G920A using Tapatalk
rmc69 said:
Sorry turning off LTE still didn't help. I guess the only alternatives now would be to wait for 5.1.1 and see what it fixes, or you may just consider asking for a replacement.
Sent from my SAMSUNG-SM-G920A using Tapatalk
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Yeah that is what I'm afraid of. Every time I go to the at&t store it's a big hassle. Hopefully an update will fix our problems.
@rmc69, is your phone rooted and running a custom rom?
No; pure stock. It's also a 64 GB model. I'm wondering if there is a difference that could affect reception, i.e., is the antenna placement exactly the same. I changed my band to GSM Auto last night removing LTE and so far, I haven't had any dropped calls, but it's too early to tell. The biggest problem I'm having is that sometimes callers cannot hear me, especially in the car using bluetooth.
I am rooted running DennisRom. Yesterday I did a factory reset via the stock recovery and made 4 calls and did not have 1 drop. I'll see how it goes for a few days and report back.
Great! That's encouraging.
Bad news, I just called my wife and the call dropped before she could answer her phone. I think I may give up and get a different phone. I'm loosing hope.
Got today's update BQJA AT&T Note 8. Update completed and my phone came back fine.
After an entire day, I realized that I'm not able to make or receive calls... I'm so frustrated.
Anyone else having this issue?
Please help.
It may not be the update. My family down south has been having problems all day on AT&T. Family and friends up here in the Ohio valley area have had same problems. I think AT&T is having large-scale network problems. Didn't they have some across California last week?
why wouldnt you just call ATT and ask them to fix it for you???
AT&T just released a press update an hour ago telling everyone to restart their phones to make calls now.
I didn't get an update but I was not able to make calls so I rebooted. But now I don't have VOLTE.
Issues with towers. I work for att and have had customers coming in all day with calling problems still not sure what exactly the problem was or is.
Thanks all... As that night progressed, I did find out that it was indeed AT&T network problems nationwide. I attempted several restarts. One finally took and my phone is acting normally now.
Thanks again.
I have been having issues on my S8 (regular stock image from Verizon) since they pushed out an update in January. So far the only way that Verizon has found to fix the issue is to turn off Advanced Calling. This is a crap work around because you then lose the ability to use data (can't use email, internet, calendar, etc). They gave me a new phone, swapped out the sim card, then I spent 1.5 hours on the phone with them trying to resolve it. Still having the issue. My wife is seeing it too. The guys at the verizon store are also seeing it, because as soon as you mention it, they turn off advanced calling. I love the phone otherwise. Is anyone else seeing this? Any fixes?
I had a lot of dropped or missed calls and turned it off. Since then no problems with missed or dropped calls.
It's basically that verizon hosed the advanced calling in the "security" update and we've got to turn it off until they fix it. I spent three hours today chatting with them. I get the Remote Call prompt. All related.
kyderr said:
It's basically that verizon hosed the advanced calling in the "security" update and we've got to turn it off until they fix it. I spent three hours today chatting with them. I get the Remote Call prompt. All related.
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So just disable it on the phone? Can we still use wifi calling? Thanks