I have the regular S10 and noticed that the proximity sensor doesn't seem to be working for AOD. Based on some quick searching around a few sites that appears to be a global issue. So as of now if I cover the front sensor or put my phone face down AOD continues to stay on screen. I assume that should turn the screen off though?
The other issue I found is with the Edge Lighting. I have it set to Always show. But it won't show the Lighting when my screen is off. I doesn't matter if I have AOD on or off. I can hear notification sounds but my screen will just stay off.
Is anyone else having these issues? Any thoughts or suggestions?
Both issues are known, but Samsung still didn't respond to them.
The proximity issue is a really annoying bug apparently, I often find it very hard to listen to WhatsApp Voice notes since the Screen just won't turn off the first 3-4 seconds. It's the same with regular phone calls, my screen only goes off after pressing the S10 really hard against my ear.
And no, I don't get edge lighting as well when my screen is off even I turned everything on. I hope samsung will fix these issues asap.
Thanks for the reply and info. I really hope Samsung fixes these issues soon. They are pretty big bugs in my opinion.
Same issues here and it also results in insane battery drain since the display turns on in pocket.
I figured it would be best to report it so they feel the heat so i called Samsung support here in Sweden today, the guy i spoke to thought it might be software error and if that's the case a fix will be released soon enough.
Related
Hi,
I just got my XZ a few days ago and experience only one issue: When doing a call the display turns off immediately, but when I put the phone away it's still off and doesn't turn on again. Service menu says the proximity sensor is turned on.
Anyone else with this problem and maybe the solution?
ccab said:
Hi,
I just got my XZ a few days ago and experience only one issue: When doing a call the display turns off immediately, but when I put the phone away it's still off and doesn't turn on again. Service menu says the proximity sensor is turned on.
Anyone else with this problem and maybe the solution?
Click to expand...
Click to collapse
Most of the time with proximity sensor not functioning is because some Screen Protector is blocking it.
Make sure your custom screen protector isn't blocking it first, then if it still doesn't work properly maybe it's a hardware failure, should contact SONY then....
If it's the sensor or the screen protector (which has cut outs for the sensor), then why does it turn off the screen correctly the moment it put the phone to my ear?
It was the screen protector. Strange, other people don't have any issues with it.
So sorry Sony, your are great
Might be a little bit late, but maybe for others
worked pretty well on my Samsung S4.
download the app "proximity fix" from the playstore and run it.
Job done.
Hope that helps you or anyone who stumbles upon this!
Does anyone else have this issue? It's really driving me crazy to the point where I feel like ditching the Nexus 6. It's not even every call, but it is enough to annoy me. Pull the phone away from my head and the screen wont wake up. All I can do is long hold power to force a reset. It's really annoying. I've tried the proximity fix for 5.1 but it still happens. I can't set "power to end call" because also sometimes the phone doesn't wake the screen when there is an incoming call so I have to press power to wake the screen to see who it is.
Does anyone have any idea how to get around this other than the two solutions above? This has happened on both my devices (Original and RMA) and I just can't take it any more.
I sounds like a faulty proximity sensor. And I've observed intermittent behavior like this on previous phones (but not my N6). You can test this with a number of apps. I've used "Sensor Box for Android", but there are several more. Prox sensor is located near the top LH corner. With the app open and on prox sensor, passing your hand over it should register on the app.
You are so active on this forum that I won't even ask about a screen protector....
The proximity sensor seems to work fine under all tests that I have done. I actually use Tasker to utilise the proximity sensor to set ringer volume based on whether it is activated or not (eg in my pocket, proximity sensor CLOSE, set ringer high).
Its not every call either and multiple Nexus 6 devices have had this issue for me too. Proximity sensor works in every test
That's weird. I've had no issues at all. I assume you have the issue on the stock ROM too.....
I suppose I'll have to test though I don't really want to run stock.
What about disabling Tasker and trying it out.
Happens with or without tasker. It's pretty much always done it since 5.1
There are known issues with the prox being flaky on this device. I just need to find a way to overcome this.
Remember, we need to separate problem solving from the idea of how we want our phone to look and perform. Once you've identified the root cause, you can then decide what steps you want to take to solve it.
*Sigh* Yes I know. But it's so intermittent I won't know if it solves it for a looooong time. It would be quicker to return to stock, sell it and buy something else
I've literally never ran stock on the nexus 6.
Like Camera indicated, I'd try removing the screen protector if you have one and see if it's better.
It's not a protector issue.
Let's assume I've done all the obvious things except flash stock
Edit. I'm going to try and use power button ends call. Just to see of its an active call that causes it.
Hopefully it will happen when I can take a log cat but inise the phone very rarely.
Try this app in the Playstore.
https://play.google.com/store/apps/details?id=com.vorlan.screenoncall.free
I had a similar issue where the screen would time out while I was on a call and wouldn't wake when I moved the phone away from my face. I had to hit power button to wake phone and enter pin just to end a call. I make/recieve over 100 calls per day and it was getting old til I found this app. Works perfectly every time.
Thanks but that's not the same issue. Mine will not wake at all. I have to force a reboot to get display
You might give the app a try just to see. It keeps the screen on during a call but the proximity sensor still shuts the screen off unless you are on speaker phone. It may not work, but worth a try to keep your N6!
I've seen the same thing with my N6, display goes black (randomly, not even related to a call) and the only thing I can do is reboot. Haven't wasted any time looking for a solution, 'cause I don't think there is an easy one and there is no way to know if something you try is even going to work! I just reboot and move on.
Just posting to let you know you are not crazy and there is someone else out there with the same problem!!!
I'm not sure what you mean. I've been recommended this app before but I don't like the idea of mybscreen being on.
What do you mean it keeps the screen on but proximity still shuts it off? .
Thanks for confirming
Basically it doesn't let the screen timeout. Proximity sensor still functions like normal.
I would try it and see.
If it helps good, if not no harm. It definitely fixed my issue, even if my issue wasn't exactly what you're experiencing.
Well power button end call didn't help. I don't think it is a proximity sensor issue. Let's hope it happens when I can get a logcat. Unlikely. Maybe a job for tasker.
I had this issue too. I eventually thought it was tied to UV, but then I installed all stock and didnt change anything and it still happened. Maybe a bug in lollipop.
I'm developing app for WiFi calling.
I want to turn off screen when proximity sensor reports "near". It work fine on other phones but on S10 phone looks like proximity sensor is not even activated - there is no white dot blinking on top part of the screen.
If I make normal call or use WhatsApp dot starts blinking as soon as I start the call.
So what do I have to do in my app to make that white dot blink on Samsung S10 phone?
I'm not quite sure, but there seems some kind of known issue with the proximity sensor that dates back to at least March. Screen coming on while in your pocket, screen not lighting up when pulled back from your face during a call, screen randomly coming on while on a call, despite it being pressed against your ear/face. I've tried everything suggested and the issues remains, unfortunately I'll be returning my S10+ and going back to my S8+, pretty disappointing for a $1,000 phone.
It's always recommended to do a factory reset after an update, problems happen not only on Samsung, even on iPhones, not a big deal.
Try this?
https://forum.xda-developers.com/showthread.php?t=2568003
TheNurd said:
I'm not quite sure, but there seems some kind of known issue with the proximity sensor that dates back to at least March. Screen coming on while in your pocket, screen not lighting up when pulled back from your face during a call, screen randomly coming on while on a call, despite it being pressed against your ear/face. I've tried everything suggested and the issues remains, unfortunately I'll be returning my S10+ and going back to my S8+, pretty disappointing for a $1,000 phone.
Click to expand...
Click to collapse
During normal phone call my sensor works as it should.
I just don't know how to activate it in app that I'm developing.
On all other types of phones this is not a problem, since this sensor is always on. It is just S10 series that have some kind of special sensor which have to be activated. You can see white dot (left form the front camera) blinking during call... that means that the sensor is activated.
The only other app I saw apart from phone app that can activate this sensor is WhatsApp. It activates it during call or during listening to voice messages.
I also checked Google Duo, Messenger Lite and Linphone app and none of these doesn't activate sensor. So it must be something that WhatsApp knows and others don't.
I also asked this on WhatsApp support, but I was ignored of course.
Do you find how to activate it? I have the same problem in my app and it looks similar on new Samsungs (I find it out on Galaxy Note 10)
Thanks for replay.
Hi
I'm in the UK and I recently bought an LG V40 128Gb Korean version - LM-V409N on Android 9/Pie.
There are a couple of things about it that are really annoying and I wanted to know if they are LG V40 features or bugs?
1. Screen goes black when making a phone call
When I use the phone dialler to make a call I type in the numbers and press the phone icon to make the call.
As soon as I press the phone icon the screen goes black and I have to press the physical unlock button on the right of the phone to be able to see the screen again and all the in-call options like 'dialpad', 'speaker' or 'end' call.
2. 'Always-On' display turns off in a dim light
I have the 'Always-On' (AO) display turned on in my settings, in my case it's just set to be the standard digital clock.
If I'm in a well lit area and lock the screen the AO display works as it should, however, if I'm in a dimly lit area and lock the screen the AO display does not come on.
Also, if I move between a well lit and dimly lit area the AO display comes on in the well lit area and turns off when I move into the dimly lit area.
Just to confirm, I'm not pressing anything on the phone during this time.
Finally, if I'm in a well lit area and cover the top of the phone with my hand (to mimick it going into my pocket) the AO display goes off when I cover the top of the phone and immediately comes back on when I uncover the top of the phone.
I can repeat both the above issues without there being a phone case on the phone potentially blocking a sensor and also the screen has been cleaned so I don't think any sensors are being affected by grease or dirt.
Both these issues are really annoying so could anyone confirm if these are intended features on all LG V40's or just bugs on mine?
Or any other info/ideas please?
Thanks
Yeah, the issue of the screen going black is a battery saving feature. There may be a work around utilizing the battery optimization exclusions in the Settings. There also is an app that I have seen suggested to alleviate this issue. As I don't use the AOD feature I can not advise a remedy.
Medevac1 said:
Yeah, the issue of the screen going black is a battery saving feature. There may be a work around utilizing the battery optimization exclusions in the Settings. There also is an app that I have seen suggested to alleviate this issue. As I don't use the AOD feature I can not advise a remedy.
Click to expand...
Click to collapse
Hi, thanks for the suggestion. I've turned off all the battery saving features/options but I still can't get rid of either of those features/bugs?
Can anyone else with an LG V40 confirm if they can reproduce either of these features/bugs?
After further digging around, I now think these issues are caused by faulty hardware on my V40.
I downloaded an app called 'Sensor Box for Android' from the Play Store which allowed me to test all the phone's sensors (accelerometer, light, proximity etc).
When I tested the proximity sensor it is not working/responding, so I believe that these issues are probably caused by the faulty proximity sensor.
I've searched far and wide and can't find a solution for this issue.
Here is what happens: for no reason that I can see (no new notifications), my screen turns on its own. My phone is just there on the table when this happens and I haven't touched it.
This happens whether the phone is plugged in or not. It happens in the middle of the night and wakes me up.
Things I came tried:
- turn on do not disturb and remove all exceptions.
- disable always on display.
- disabled all lock screen notifications.
- disabled a notifications.
Other things I've tried:
Lift to wake and all other things that could wake the screen.
Did a factory data reset and re setup my phone from scratch.
Nothing works. Can anyone please help me?
Thanks in advance.
I had the very same problem until a few days ago when this behaviour suddenly stopped. What changed? I had shutdown my Pebble watch and connected a Wear OS watch to my phone.
I don't know what the Pebble did, but it looks like it woke up my phone at random intervals.
Maybe it a bluetooth device you've connected?
I'm expeciencing sometimes this behaviour when listening to the music on bike with phone in pocked on back. I disabled all "smart" funcions like smart lock, pocket detecting, wearing detection etc and it stopped.
I think it is caused by new type of proximity sensor used in whole S10 line (so I think it is hw related). I read somewhere than it detects skin proximity even thru several layers of cloting.
It is behaving strange even during phone calls - when put phone down from my ear, it tooks several seconds until screen lights on.
it's one of the things that bothers me a lot about otherwise great phone.
facing same issue
I always loved Samsung galaxy s10. I bought it from my friend who used it for 10 months. I am facing the same issue first I thought it is because he used it for 10 months and some bug appeared but now I came to know its not just me. if anyone knows how to fix it then please post a reply. I really need to fix this
I haven't noticed that on my S10. It sounds like something is triggering it, but what. Do all of you use Bixby because I don't.