Ever since I updated my Note 9 (Tmobile, stock OS) to Pie, I get the "wi-fi calling preferences updated" message numerous times throughout the day. There is no longer an icon in the status bar when Wifi calling is connected. The network switches even when I am on a call (and the call drops).
Are there others here having this issue? T Mobile staff appear to be surprised at this happening (though on their forum there are several threads about this with no solution). Any help will be much appreciated. Thanks!
I am having exactly the same issue, I really hope there is a solution to this because it's causing me tremendous connection issues when I am on my call.
would that be normal if on the go the location changes? just spitballin
using a system that has been updated versus starting from scratch on that new OS version is bound to cause issues. forum is riddled with users having weird issues post pie upgrade.
do your selves a favour and factory wipe and be done with it.
Your device is supposed to switch during a call to help keep the call going. You'll hear a beep which signifies your wifi signal is getting too weak to maintain the call. If you have a network connection, the device will switch to it, but if you're in a building where the is none, it will drop the call unless you stay within range of the wifi.
I went ahead and just adjusted the notification settings so that it doesn't even bother popping up. I think the wifi calling icon thing might be a Android Pie issue with Google knocking out certain permission allowances. I will have to do some digging into that.
I have, and have had for a long time, this very issue. I have had it over a few phones and Android versions. T-mobile is pushing down a change to 'WiFi Calling Preference' setting changing it to Cellular preferred. T-Mobile denies it but I have screen shots of the notification when they do it.
This is a problem for me since I rely heavily on WiFi calling with marginal cell signal strength. I am about to leave TMobile because of it.
Related
At work, we have 2 WIFI networks. ????-WIFI and ????-Guest
I have NEVER connected to -Guest, and nobody here even knows what the password is. It's never used.
Randomly, my phone will disconnect from -WIFI and attempt to connect to -Guest, and it fails authentication every time.
I need to go into network settings and forget the network.
Nobody else has this issue.
This has happened on multiple roms, radios, etc.
Majority of the office runs Android. I'm the only one with a Nexus 6.
It's especially aggravating since I use Tasker to control my phones volume when connected to -WIFI
It's an IT company so we're not unfamiliar with technology. We're all out of ideas!
Anyone able to shed some light on this?
How many access points do you have in the office? Unplug each one, one by one, and see if one of them is broadcasting that signal. How close are you to other buildings or offices similar to yours? Could be receiving signal from near by.
There might be some apps in the play store that will give you signal strength readings so you can try and narrow it down to see the general directions of where it's coming from.
I've ran into that same issue at the company I work with and it does get annoying when you have multiple WiFi networks on your WAPs. This issue occurred more frequently when we had sonicpoints managing our WiFi. But when we switched to Ubiquiti WAPs, I still had the issue, but it was less frequent than a everyday thing. I've been looking online to see what can cause this problem because a lot of the people who work for the company I work with have iPhones and they never have this problem. Unfortunately I'm not entirely sure what could be causing this problem and I'm not sure if it's a issue specific to Lollipop, but hopefully this issue does get solved because it's frustrating and I definitely feel your pain on this...
The Stig 04 said:
How many access points do you have in the office? Unplug each one, one by one, and see if one of them is broadcasting that signal. How close are you to other buildings or offices similar to yours? Could be receiving signal from near by.
There might be some apps in the play store that will give you signal strength readings so you can try and narrow it down to see the general directions of where it's coming from.
Click to expand...
Click to collapse
Only one access point, broadcasting 2 SSIDs. It's an Aruba. We are near other offices, but rarely see other networks. Signal is too weak to see them consistently with my phone.
Quick note, both of the SSID's are WPA2, with different keys.
It's our network that this is happening on, just can't figure out WHY it's happening. Doesn't make any sense. I've never even attempted to connect to it.
May be irrelevant but turn off always scan for networks.
I did a full wipe on my phone today, go into WIFI settings, and -Guest had "Saved" under it.
Fresh wipe! Maybe 2 hours on the install. Google Connectivity Services is not installed.
Is anyone having signal issues with the axon pro? My phone keeps going in and out of signal, and while my status bar says that I have "no service" I will have full bars, but only when connected to WiFi. When not connected to WiFi, all the bars are lost.
Is anyone else experiencing these signal issues or bug of this sort? Just trying to determine the root of the problem.
Sent from my A1P using Tapatalk
When did you start having problems? After the latest update?
I think it is a problem with the Wifi calling feature. After trying wifi calling and having problems (the other person couldn't hear me), I decided to turn it off.
After turning it off I started having crazy issues - the wifi calling would turn on even though I had turned it off. After turning off wifi completely, data wouldn't work so I rebooted the phone. After rebooting the phone, I couldn't get a signal at all. I tried rebooting the phone multiple times but the signal wouldn't come back. I switched SIMs and it still wouldn't work. At this point I was thinking there was a hardware problem with the phone so I was considering calling ZTE to get a new one. But I tried one last thing - I turned wifi back on and made a wifi call - the signal came back! So it is a software problem.
So I turned on wifi calling again but configured for "cellular preferred". It seemed to work well for a while, but then a few days later went crazy notifying me every few seconds that wifi calling was turning on/turning off.
To keep the phone stable I have now unfortunately had to setup the phone with "Wifi Calling Preferred". Thankfully soon after I did this I started getting error "REG09: Missing 911 address" so it doesn't try to use wifi calling anymore.
No point calling ZTE support because their phone support is appallingly bad. They won't understand the issue, they won't give me a ticket number. All they will say is either "reset the phone" or try to send me a new phone which will just make me lose time and lose data. They had a website where you could raise tickets for a little while...but it looks like it has been blocked now as it could have been too useful .
gflash2015 said:
When did you start having problems? After the latest update?
I think it is a problem with the Wifi calling feature. After trying wifi calling and having problems (the other person couldn't hear me), I decided to turn it off.
After turning it off I started having crazy issues - the wifi calling would turn on even though I had turned it off. After turning off wifi completely, data wouldn't work so I rebooted the phone. After rebooting the phone, I couldn't get a signal at all. I tried rebooting the phone multiple times but the signal wouldn't come back. I switched SIMs and it still wouldn't work. At this point I was thinking there was a hardware problem with the phone so I was considering calling ZTE to get a new one. But I tried one last thing - I turned wifi back on and made a wifi call - the signal came back! So it is a software problem.
So I turned on wifi calling again but configured for "cellular preferred". It seemed to work well for a while, but then a few days later went crazy notifying me every few seconds that wifi calling was turning on/turning off.
To keep the phone stable I have now unfortunately had to setup the phone with "Wifi Calling Preferred". Thankfully soon after I did this I started getting error "REG09: Missing 911 address" so it doesn't try to use wifi calling anymore.
No point calling ZTE support because their phone support is appallingly bad. They won't understand the issue, they won't give me a ticket number. All they will say is either "reset the phone" or try to send me a new phone which will just make me lose time and lose data. They had a website where you could raise tickets for a little while...but it looks like it has been blocked now as it could have been too useful .
Click to expand...
Click to collapse
Trying posting to their Twitter account and report the issue, that is how i got their attention. Also when you call them (here in the USA) tell them that you have already done a reset on your phone and that did not resolve the issue!!!
gflash2015 said:
When did you start having problems? After the latest update?
I think it is a problem with the Wifi calling feature. After trying wifi calling and having problems (the other person couldn't hear me), I decided to turn it off.
After turning it off I started having crazy issues - the wifi calling would turn on even though I had turned it off. After turning off wifi completely, data wouldn't work so I rebooted the phone. After rebooting the phone, I couldn't get a signal at all. I tried rebooting the phone multiple times but the signal wouldn't come back. I switched SIMs and it still wouldn't work. At this point I was thinking there was a hardware problem with the phone so I was considering calling ZTE to get a new one. But I tried one last thing - I turned wifi back on and made a wifi call - the signal came back! So it is a software problem.
So I turned on wifi calling again but configured for "cellular preferred". It seemed to work well for a while, but then a few days later went crazy notifying me every few seconds that wifi calling was turning on/turning off.
To keep the phone stable I have now unfortunately had to setup the phone with "Wifi Calling Preferred". Thankfully soon after I did this I started getting error "REG09: Missing 911 address" so it doesn't try to use wifi calling anymore.
No point calling ZTE support because their phone support is appallingly bad. They won't understand the issue, they won't give me a ticket number. All they will say is either "reset the phone" or try to send me a new phone which will just make me lose time and lose data. They had a website where you could raise tickets for a little while...but it looks like it has been blocked now as it could have been too useful .
Click to expand...
Click to collapse
Those are precisely the issues I am having as well
Sent from my A1P using Tapatalk
I got some signal issues too I only get 2 to 3 tower usually but at time its completely dead and until I reboot my phone signal doesn't Pop up ...and at times even though I have like 2 signal tower it shows emergency calls oly...I don't use WiFi calling as am on straight talk.but the WiFi calling feature suddenly pops up in the notification bar giving an error message u can't swipe that off the notification bar too u gotta go to MORE in settings and switch on and switch off the WiFi calling feature to remove the error msg from the notification bar .
Signal keeps fluctuating call clarity is a lil bit poor comparing it to my old lg g2 . macro focus doesn't work at all u can't focus a thing that's really close in auto. I dono what to do with this phone.it just doesn't satisfy the basic need of a phone voice calls and message(messages take a long time to send ).
vickytarunl said:
....but the WiFi calling feature suddenly pops up in the notification bar giving an error message u can't swipe that off the notification bar too u gotta go to MORE in settings and switch on and switch off the WiFi calling feature to remove the error msg from the notification bar .....
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Click to collapse
I see the same issue. I have created a thread for it. Not sure how widespread the issue is
http://forum.xda-developers.com/zte-axon/general/wifi-calling-notification-issues-b25-t3290959
Coldheat1906 said:
Trying posting to their Twitter account and report the issue, that is how i got their attention. Also when you call them (here in the USA) tell them that you have already done a reset on your phone and that did not resolve the issue!!!
Click to expand...
Click to collapse
Again, not worth my breath. If you check the new thread someone called up ZTE about the issue and they blamed it on T-Mobile (which is complete and utter BS). When I called about the camera issues they tried to blame it on Google. Why waste my time to be told lies? The support is completely s***.
gflash2015 said:
Again, not worth my breath. If you check the new thread someone called up ZTE about the issue and they blamed it on T-Mobile (which is complete and utter BS). When I called about the camera issues they tried to blame it on Google. Why waste my time to be told lies? The support is completely s***.
Click to expand...
Click to collapse
Well hopefully ZTE will come out with a fix really soon, I don't think that they want to lose the users they have.......
Loss of at&t signal
In one location that I frequent I always sit there without a cellular signal while people around me are using their cell phones
LTE signal strength sporadic
My Pro shows a few bars for a couple seconds,then NO SIGNAL for a few seconds. ZTE is not fixing this problem? It has been going on since January. Now is September.
For those with this issue, does a factory reset change this behavior, or at least the frequency of it?
First off, I can make outgoing calls 100% of the time, and never have any problem except a split-second delay (as expected with VOIP)
Receiving calls though......
First, wifi calling randomly turns off, with a note I find later about "wifi calling is not available at this location" ---- yes, I have poor reception, and I know wifi calling requires an always-active GPS signal so rain or clouds can kill it --- but it never turns back on once the storm/cloud/whatever is gone, it stays turned off until I manually turn it back on.
Second, even when it is turned on, I will randomly get no notification - no ring, no vibrate, the screen stays black, and no "miss call" notification, I just get told later that someone tried to call me and it went straight to voicemail.
Third, when it does register an incoming call, I will swipe to answer and the phone app will... kinda half-freeze... it acts like it's trying to answer the call, where the red end button appears, but all the other buttons are greyed out except message. It's in a strange limbo-like state of being answered and not... when this happens usually the other party will connect and can hear me, but whatever they say never reaches me.
Fourth, I answer the call, everything seems fine, I say hello and just hear my own voice echoing, and even though I answered the call, they never connect and end up on voicemail.
I know that WiFi calling is a "new technology" (even if we've been using VOIP for years....) and Sprint hasn't "ironed out the bugs" yet, but is there anything I can do to improve it?
I have tried doing a hard reset on the phone, updating PRL/settings/OS, changing the phone data mode from LTE to CDMA, sprint tech changed out my SIM card for a new one, airplane mode (which doesn't work because it turns off GPS)... none of it works and I still miss a good 60%+ of my calls... any other suggestions?
Ashton_Durkhun said:
First off, I can make outgoing calls 100% of the time, and never have any problem except a split-second delay (as expected with VOIP)
Receiving calls though......
First, wifi calling randomly turns off, with a note I find later about "wifi calling is not available at this location" ---- yes, I have poor reception, and I know wifi calling requires an always-active GPS signal so rain or clouds can kill it --- but it never turns back on once the storm/cloud/whatever is gone, it stays turned off until I manually turn it back on.
Second, even when it is turned on, I will randomly get no notification - no ring, no vibrate, the screen stays black, and no "miss call" notification, I just get told later that someone tried to call me and it went straight to voicemail.
Third, when it does register an incoming call, I will swipe to answer and the phone app will... kinda half-freeze... it acts like it's trying to answer the call, where the red end button appears, but all the other buttons are greyed out except message. It's in a strange limbo-like state of being answered and not... when this happens usually the other party will connect and can hear me, but whatever they say never reaches me.
Fourth, I answer the call, everything seems fine, I say hello and just hear my own voice echoing, and even though I answered the call, they never connect and end up on voicemail.
I know that WiFi calling is a "new technology" (even if we've been using VOIP for years....) and Sprint hasn't "ironed out the bugs" yet, but is there anything I can do to improve it?
I have tried doing a hard reset on the phone, updating PRL/settings/OS, changing the phone data mode from LTE to CDMA, sprint tech changed out my SIM card for a new one, airplane mode (which doesn't work because it turns off GPS)... none of it works and I still miss a good 60%+ of my calls... any other suggestions?
Click to expand...
Click to collapse
do u have a vpn active?
plus i dont think GPS has anything to do with "WIFI" calling.
as long as wifi is connected to a proper wifi network, that should be all you need.( other than if a VPN is activated or wifi network is congested/ to many AP ssids with overlapping channels, then it should work fine.)
I did before the hard reset (one-dot), I dont now. so it didn't seem to matter...
Ashton_Durkhun said:
First off, I can make outgoing calls 100% of the time, and never have any problem except a split-second delay (as expected with VOIP)
Receiving calls though......
First, wifi calling randomly turns off, with a note I find later about "wifi calling is not available at this location" ---- yes, I have poor reception, and I know wifi calling requires an always-active GPS signal so rain or clouds can kill it --- but it never turns back on once the storm/cloud/whatever is gone, it stays turned off until I manually turn it back on.
Second, even when it is turned on, I will randomly get no notification - no ring, no vibrate, the screen stays black, and no "miss call" notification, I just get told later that someone tried to call me and it went straight to voicemail.
Third, when it does register an incoming call, I will swipe to answer and the phone app will... kinda half-freeze... it acts like it's trying to answer the call, where the red end button appears, but all the other buttons are greyed out except message. It's in a strange limbo-like state of being answered and not... when this happens usually the other party will connect and can hear me, but whatever they say never reaches me.
Fourth, I answer the call, everything seems fine, I say hello and just hear my own voice echoing, and even though I answered the call, they never connect and end up on voicemail.
I know that WiFi calling is a "new technology" (even if we've been using VOIP for years....) and Sprint hasn't "ironed out the bugs" yet, but is there anything I can do to improve it?
I have tried doing a hard reset on the phone, updating PRL/settings/OS, changing the phone data mode from LTE to CDMA, sprint tech changed out my SIM card for a new one, airplane mode (which doesn't work because it turns off GPS)... none of it works and I still miss a good 60%+ of my calls... any other suggestions?
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Click to collapse
Oh sprint. I always had network connectivity issues with them. I wouldn't be surprised if this is something that is wrong on sprints end
bober10113 said:
plus i dont think GPS has anything to do with "WIFI" calling.
as long as wifi is connected to a proper wifi network, that should be all you need.( other than if a VPN is activated or wifi network is congested/ to many AP ssids with overlapping channels, then it should work fine.)
Click to expand...
Click to collapse
You have to have an active GPS signal for "e911 services" --- yes the app claims you can set your location manually, but doing so does nothing and as soon as my phone loses cell/GPS reception, wifi calling goes off and will NOT come back on till reception is restored (also I've used two of Sprints Femtocells and both of them required an active GPS for e911 so....)
Bober_is_a_troll said:
Oh sprint. I always had network connectivity issues with them. I wouldn't be surprised if this is something that is wrong on sprints end
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Click to collapse
yeah.... since about the start of this year my LTE speeds have gone down (though only in actual use! --- run speedtest and magically I have like 50mbps, even though I can't watch youtube even at 144p without it buffering and asking my phone "Alexa Next Track" returns an error about connectivity) Also my reception in my home has gotten worse in the last couple months --- for the last 17.5 years I've been able to make/receive calls on sprint over normal cellular without issue as long as it wasn't raining (yes, I've been with Sprint for almost long enough to raise a child.... they started out as the best carrier in my area, believe it or not), but now even though my phone reports 2 bars (out of like 8 or 10), I recieve almost no calls, and drop outgoing ones very frequently unless I switch to WiFi Calling.
So... yeah... I figured it was actually bad implementation on either Samsung or Sprint's part, but I was hoping there was something I could do to improve it....
Ashton_Durkhun said:
You have to have an active GPS signal for "e911 services" --- yes the app claims you can set your location manually, but doing so does nothing and as soon as my phone loses cell/GPS reception, wifi calling goes off and will NOT come back on till reception is restored (also I've used two of Sprints Femtocells and both of them required an active GPS for e911 so....)
yeah.... since about the start of this year my LTE speeds have gone down (though only in actual use! --- run speedtest and magically I have like 50mbps, even though I can't watch youtube even at 144p without it buffering and asking my phone "Alexa Next Track" returns an error about connectivity) Also my reception in my home has gotten worse in the last couple months --- for the last 17.5 years I've been able to make/receive calls on sprint over normal cellular without issue as long as it wasn't raining (yes, I've been with Sprint for almost long enough to raise a child.... they started out as the best carrier in my area, believe it or not), but now even though my phone reports 2 bars (out of like 8 or 10), I recieve almost no calls, and drop outgoing ones very frequently unless I switch to WiFi Calling.
So... yeah... I figured it was actually bad implementation on either Samsung or Sprint's part, but I was hoping there was something I could do to improve it....
Click to expand...
Click to collapse
Switch telco's... Sprint dropped the ball. They invested in. Winax , then LTE took off. They've been behind ever since
Is anyone able to access the global wfc_ims_mode in the Pixel 4 or any later versions of android than 9? Here is the method I am referring to.
I need to know this because I am currently using an OG pixel and I manually set the Wifi Calling to Wifi Preferred as we know the toggle button verizon offers inside settings is a dud.
Without forcing the global wfc_ims_mode to 2, my phone is essentially a paperweight as all data and more importantly calls and text will always default to cellular which I have 0-0.5 bars of service at my home.
Thanks!
Deeper explanation and rant - cynicism and blame incoming.
A quick summary of Wifi Calling Preferred - There is Wifi Calling, yes I know, that toggle works and is on. Then there is Wifi Preferred, a separate setting that tells the phone it what connection to default to. This is a toggle that was inside of the the Wifi Calling settings that has been confirmed to do absolutely nothing regarding your phones affinity for wifi or celluar. It is not tied to anything on the side of the android ROM, it is just there to create the illusion that it works. It was supposed to allow people to force the phone you have to use the wifi connection over the mobile connection which really help people on the edge of a service area or, in my case, in .5 miles from a Cal State University with a partially obstructed view of a cell tower.
"But I see "Wifi calling" in the top of my phone sometimes and I have never had problems."
1. Yes, Verizon does allow calls to sometimes initiate through wifi and even stay on wifi for several minutes. However, Verizon has set conditions on what a "good connection" means in order to keep wifi routing of calls AND data to an absolute minimum regardless of how this effects the end users call and data quality. Simply put, if we rate our wifi and cell connections from 1-20 with 20 being spectacular and 1 being awful; Verizon has effectively written boundary rules that say a cellular signal rating of 1 is ALWAYS preferred over wifi signal 20. You could be standing next to a brand new gigabit router with google fiber and full signal, but if Verizon thinks it has .005 % of a bar, then guess what? No call! However, Verizon knows that it must initiate the call with good quality so they use the "wifi calling" (comes up on the top of the screen) to start the call, but as soon as the call has begun, and the phone has detected a signal of 1 on the cellular it will perform a hand-off to the cellular network. Icing on the cake?This is a mono-directional hand-off, meaning wifi MUST handover to the cellular but going from cell to wifi requires the phone disconnecting the call. Outstanding move Verizon!
2. I have 0-1 bars of service where I am so if you have more than that you wont notice the hand-off. I run my business through my phone and I was so tired of missed calls, missed texts, dropped calls, garbled sound, echo. Most people will see the "wifi calling" icon in the top of the phone and assume the entire call took place over wifi. Not the case at all. Just trying to avoid the "I have wifi calling on and everything is fine for me". Yeah, how long do you talk on the phone? How many calls are you getting? How sure are you after reading what I just wrote that the entire call, and every call that takes place in your house just simply because you are home and connected to wifi and one time saw wifi calling on the top is actually using wifi maintaining the call through your ISP??
To get around this, here is a method that I still use on my original pixle XL. I am still running android 9 as the move to 10 seems to have move the wfc_ims_mode select.
This is one of the main reasons I still use this phone. Without Wifi Calling being forced as "Preferred", I know everything will route through Verizons service which is virtually 0 where I am. This results in missed calls, dropped calls, and video qualities jumping around between 144p and 360p.
Would like to know also.
i have tried this method on my Pixel 3 android 10 stock and it didnt work.
Constant notifications "Wi-Fi Calling preferences updated to optimize network exp."
So, aside from the common touchscreen and proximity sensor issues, I'm getting this notification constantly that is driving me crazy. If I swipe it away it comes back many times per day. It can't be disabled. I've seen reports of it, but it's not widespread. I've not had this issue on any of my other phones, Samsung or otherwise. The only way to get rid of it is to turn off Wi-Fi Calling. I suppose it could possibly be an issue with the wireless in my home. I use an eero router system. But like I said, it works with all my other devices no problem. Anyone else get this?
what carrier?
so notification pops up only when the wifi-calling is on?
try this:
download samsung members app from galaxy store, click get help (bottom), send report. once you submit a ticket, samsung will be able to tell you what is causing the issue.
Yeah I hate that it does this
anaconda_bamn said:
what carrier?
so notification pops up only when the wifi-calling is on?
try this:
download samsung members app from galaxy store, click get help (bottom), send report. once you submit a ticket, samsung will be able to tell you what is causing the issue.
Click to expand...
Click to collapse
I'm on T-Mobile. And almost every instance I could find of this issue on a Samsung device (via google search), the user was also using T-Mobile. And yes, it only happens when WIFI calling is enabled.
comp101inc said:
Yeah I hate that it does this
Click to expand...
Click to collapse
Are you also on T-Mobile?
T-Mobile here, and also having the same issue. I just muted/Silenced all the notifications, but they still pop up in the bar.
I have seen it a couple of times at home (also on T-Mobile), but this past weekend, when using a car hotspot (AT&T), it kept showing up over and over again.
S20 FE Unlocked purchased from Samsung directly. Just transferred from Verizon to T-Mobile. At my home, cellular signal is so weak that the phone is basically unusable for calls. Wi-Fi calling is a necessity so I set the Wi-Fi Calling network preference to "Wi-Fi preferred". It doesn't take long for these notifications to show up when the phone changes back to "Cellular preferred" mode on its own. My work around is to turn on Airplane Mode, wait for it to engage, then re-enable Wi-Fi. This works to keep Wi-Fi calling active and stops the constant notifications. I just have to remember to de-select Airplane Mode when I leave the house. A big PITA.
When I was on Verizon the phone would remain in whatever network preference I selected without issue.
i have a workaround for this using tasker, the catch being that you need to have the android 11 (one ui 3.0) update. if you're still on android 10, the custom setting this watches for doesn't exist yet...it was only introduced in the android 11 update.
Unlocked Galaxy S20 WiFi Calling Issues
Use tasker (or another automation app) to stop your phone from randomly changing the Unlocked Galaxy S20 WiFi Calling preferences!
www.grecobon.com