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I can't put my finger on this issue I've been having with my Note.
Don't get me wrong, this device is a godsend!
The problem I've been having is that sometimes when I take my Note out of my pocket and try to press the unlock or menu button it doesn't show anything on the screen. I've read about people having issues with delay before it pops up, but it doesn't pop up even after 10 seconds or a minute, it feels like the device 'hangs' or doesn't want to wake up. The only way I can turn the phone on again is by pressing the unlock button for like 10 seconds and the phone reboots.
I thought it was a problem with Green Power, I thought it maybe had issues turning off the wifi or data when the screen was locked and that the service would cause the OS to crash or 'hang'. When I look at my battery history after the reboot it shows that I lost a significant amount of battery (5-15%, depending on how long it took for me to 'discover' the crash) and there's a 'jump' in the graph.
Things I've tried:
Stock rom - problem persists
Different kernels - tried all the kernels available in the market including stock, problem persists
Add a bit of paper between back-cover and battery (to make sure it doesn't lose contact)
Checked if there was dust between battery connections
Tried different sim card
Tried disabling wifi and data all day (mysteriously persists)
DIfferent governors (ondemand and interactive) (the phone reverts to default governor after the forced reboot, normal? i have my phone set to interactive on boot, but somehow it skips that after the forced reboot)
I've attached a picture of the battery graph. According to the stats there's a 25 minute gap where the phone was 'stuck' and you can see that the screen was on and active for that duration.
There are NO funny apps running in the background, this is is a clean install with some standard Samsung apps frozen.
tl;dr version: phone randomly won't wake up; battery loss after forced reboot;
I might have found the issue myself. Now when I come to think of it, I think it always occurs after I've been in my car for like a 30 min drive... Maybe the phone is having trouble switching networks? Anyone know what might be causing this?
Or better yet, how can I research this issue? Can I enable some logging somewhere to track this?
I had the note for about 10 days and today, about 1 hour ago it happened to me for the first time. I tried the home button to wake the screen but nothing, tried the power , nothing and holding the power but nothing happened. I had to pull the battery.
I had this problem in the beginning, but no more.
It's one of two things, in my case. Restoring apps (with data) from Titaium backup, or SetCPU or both. Do a factory reset, reinstall apps without data. If using setCPU, disable it for a while to see if it happens again. It's been over a week and the problem is gone.
tamarian said:
I had this problem in the beginning, but no more.
It's one of two things, in my case. Restoring apps (with data) from Titaium backup, or SetCPU or both. Do a factory reset, reinstall apps without data. If using setCPU, disable it for a while to see if it happens again. It's been over a week and the problem is gone.
Click to expand...
Click to collapse
I was using System Tuner instead of SetCPU to freeze apps and change governor, maybe I've just been using the wrong app? I deleted it just in case. Will see if the problem persists, thanks!
The nasty thing about it is that it seems to happen randomly (but it most likely doesn't) and is pretty rare (happens once every 3 days).
Still, I don't like the fact of not being available for X amount of time, even if it's 30 minutes.
I'm on stock room and unrooted. Like I said first time it's happened.
i've had the GNote since 4 days now , and yesterday same thing happened as the device was in my pocket and i couldnt wake it up at all , battery pull solved it.
im on stock , non rooted
I can't believe that we are the only ones with this issue. Anyone else? OR better yet, how did you resolve it?
Dont know if this is the same issue as the streak had, but with the streak if you kept it your pocket with the screen facing your body this would sometimes happen. Flipping it so that it that the screen doesnt face your body in your pocket solved this issue.
kirkla79 said:
Dont know if this is the same issue as the streak had, but with the streak if you kept it your pocket with the screen facing your body this would sometimes happen. Flipping it so that it that the screen doesnt face your body in your pocket solved this issue.
Click to expand...
Click to collapse
Thanks for your reply. I did some research, and apparently it had to do with static being built up in the screen from wearing it towards your body in your pocket.
This issue was that you couldn't swipe the lockscreen cause the touch screen wouldn't respond. The problem we are having is that the screen won't even turn on and that the system locks up.
Same issue here with my 2 days old Galaxy Note, that's how I found this forum. In my case it went from not waking up occasionally to every time WIFI was ON (I did some experimenting with settings to see which one could be the one causing the problem). But then...occasionally it would not wake up even with WIFI OFF: very annoying. And this is my first Android, so I didn't have any custom anything, pretty much same as out of the box when I got it The only solution was to reset the handset. And definitely has nothing to do with having it in my pocket as I don't carry it in my pocket. Rang Samsung, they told me it was faulty, I returned it. Now I'm concern the next one is going to have screen issues? As so many people complain in this forum? we'll see.
My issues have been resolved after flashing AbyssNote 1.4 and when I stopped using System Tuner. I've started using Voltage Control instead and now I'm not even having problem @ 100Mhz undervolted 50mV from stock.
Same problem with my wife's Gnote, totally stock, just a small handful of apps installed. Happened twice, about a week apart.
She does a lot of travelling, maybe you're right about that. But it happens after she gets home when it's still OK.
Had the same same issue twice in two days and had to do a battery pull, just did a master reset and re -installed the applications manually, so far so go.
YOu guys think its a hardware or a software issue?
Hmm.. Happened to me too about three times in the last two weeks. I am on stock rom but rooted, and running Green Power. Hopefully samsung will fix it in the next updates. Seems like a software bug to me. Maybe not enough juice when in deep sleep?
metus666 said:
I was using System Tuner instead of SetCPU to freeze apps and change governor, maybe I've just been using the wrong app? I deleted it just in case. Will see if the problem persists, thanks!
The nasty thing about it is that it seems to happen randomly (but it most likely doesn't) and is pretty rare (happens once every 3 days).
Still, I don't like the fact of not being available for X amount of time, even if it's 30 minutes.
Click to expand...
Click to collapse
Hello
its the problem of your kernel. try Abyys 1.4 and use XDA Superpower to adjust the CPU-Frequency automatically
neunzehn77 said:
Hello
its the problem of your kernel. try Abyys 1.4 and use XDA Superpower to adjust the CPU-Frequency automatically
Click to expand...
Click to collapse
problem is it also happens on stock rom.
mfractal said:
problem is it also happens on stock rom.
Click to expand...
Click to collapse
It's very well possible that the stock kernel has faulty settings for the CPU. Haven't had the problem again with AbyssNote 1.4 and Voltage Control (even with custom cpu frequencies)
I just got my note today.
Battery in, turnt it on a few mins playing around.... the problem started
and hasnt since stopped...
Anyone tried contacting samsung about this?
software fix or hardware issue ??
qazkamakazi said:
I just got my note today.
Battery in, turnt it on a few mins playing around.... the problem started
and hasnt since stopped...
Anyone tried contacting samsung about this?
software fix or hardware issue ??
Click to expand...
Click to collapse
at this point we're just guessing, there haven't been any official confirmations of the problem as far as i know.
But if it's so accute that it keeps happening all the time you must have a faulty device.. call samsung ?
[Q] Priority notification mode turning off on its own, even on "Indefinitely"?
The last few nights I've noticed that when I wake up, my phone is no longer in priority notification mode. At night, I set it to priority only and choose "indefinitely"...even verifying that it's on that setting by going back to it...and when I wake up, it's in normal mode.
I have no "Down Time" hours set and see no other settings that seem to imply turning it off automatically...
Anyone else have this issue?
Thanks!
jeffreii said:
The last few nights I've noticed that when I wake up, my phone is no longer in priority notification mode. At night, I set it to priority only and choose "indefinitely"...even verifying that it's on that setting by going back to it...and when I wake up, it's in normal mode.
I have no "Down Time" hours set and see no other settings that seem to imply turning it off automatically...
Anyone else have this issue?
Thanks!
Click to expand...
Click to collapse
Yes I'm having the same issue as you described. Noticed it 2 nights ago and thought I was disabling it in my sleep, lol.
Any work arounds? I'm thinking of doing a factory reset but not until I've exhausted all possible solutions. Hope this is an actual issue and not just 1 or 2 stray scenarios
Yaqoub_H said:
Yes I'm having the same issue as you described. Noticed it 2 nights ago and thought I was disabling it in my sleep, lol.
Any work arounds? I'm thinking of doing a factory reset but not until I've exhausted all possible solutions. Hope this is an actual issue and not just 1 or 2 stray scenarios
Click to expand...
Click to collapse
I never figured it out. Switched back to using Light Flow for notifications...
jeffreii said:
I never figured it out. Switched back to using Light Flow for notifications...
Click to expand...
Click to collapse
Okay last night I uninstalled Light Flow which seemed to have been the problem causing this behavior. It seems to automatically want to disable priority mode but I don't know what exactly is triggering it, but uninstalling Light Flow seemed to have retained priority mode all night long with no issues upon waking up.
I also updated my review on the Play Store to address the issue, hoping for a fix soon. Hopefully you figure out your problem, mine was caused by a notifications app from what I've tested so far. Will see if it holds up tonight as well.
jeffreii said:
The last few nights I've noticed that when I wake up, my phone is no longer in priority notification mode. At night, I set it to priority only and choose "indefinitely"...even verifying that it's on that setting by going back to it...and when I wake up, it's in normal mode.
I have no "Down Time" hours set and see no other settings that seem to imply turning it off automatically...
Anyone else have this issue?
Thanks!
Click to expand...
Click to collapse
Having same issue, no additional notification apps installed. Stock android on nexus 6 no root or anything yet. Thought I was loosing my mind thinking I never set it. Happens almost every night. Seems like a bug.
I'm having the opposite. On boot, priority mode is enabled even though it was off on shutdown. I turn it off then throughout the day I notice it come on again. I haven't been able to track anything down yet. I don't use lightflow.
Are there any logs that I can see that might tell me what is turning it on? There are no Downtime schedules.
Pure 3.95 / Franco r7
Yaqoub_H said:
Okay last night I uninstalled Light Flow which seemed to have been the problem causing this behavior. It seems to automatically want to disable priority mode but I don't know what exactly is triggering it, but uninstalling Light Flow seemed to have retained priority mode all night long with no issues upon waking up.
I also updated my review on the Play Store to address the issue, hoping for a fix soon. Hopefully you figure out your problem, mine was caused by a notifications app from what I've tested so far. Will see if it holds up tonight as well.
Click to expand...
Click to collapse
So I finally got tired of Light Blow being buggy on the Nexus 6 and uninstalled it a few days ago...two nights in a row I set priority to "indefinitely" and when I woke up I found it had been turned off...so I don't think it's Light Flow causing the problem.
Hello guys,
The title of this thread is very straightforward but anyway... I've been dealing with this situation after installing Oreo on my Note. I enabled bluetooth and sometimes, it turns off in less than 15 minutes. I have not noticed it turning off when I am using my bluetooth headphones that I use about 2 hours almost every day.
Has anyone noticed the same issue? I hope it's a Samsung bug instead of a hardware failure. :fingers-crossed:
This started happening on my Note8 with Oreo a couple of days ago :/
arewold said:
This started happening on my Note8 with Oreo a couple of days ago :/
Click to expand...
Click to collapse
What's your processador? Snapdragon or Exynos?
Sent from my Galaxy Note8
h1ghland3r said:
What's your processador? Snapdragon or Exynos?
Sent from my Galaxy Note8
Click to expand...
Click to collapse
It's Exynos (SM-N950F/DS - 64 gb).
arewold said:
It's Exynos (SM-N950F/DS - 64 gb).
Click to expand...
Click to collapse
Same processor here. I reported in Samsung Members anyway. I hope we receive a fix in a few months from Samsung.
I've been having this as well, snapdragon (N950U) seems to have gotten worse since the most recent security patch. I have not noticed a pattern for when it does just shut down. It seems to do it more when WiFi is on and engaged vs when I'm just on cell.
kr8r said:
I've been having this as well, snapdragon (N950U) seems to have gotten worse since the most recent security patch. I have not noticed a pattern for when it does just shut down. It seems to do it more when WiFi is on and engaged vs when I'm just on cell.
Click to expand...
Click to collapse
Interesting... Snapdragon users also been affected.
If you can report the bug in Samsung Members too it'll be good for Samsung keep track of this issue.
Sent from my Galaxy Note8
So, In trying to track the issue more. When WiFi is on I notice the issue the most. My guess is something is causing the BT radio to try and connect to 2.4ghz wifi signals (or something similar) and then something in either security or battery is shutting down BT radio. I guess it could be crashing I have not tried to see what kind of error logs are available to pull.
Does this seem to track with what others are experiencing?
kr8r said:
So, In trying to track the issue more. When WiFi is on I notice the issue the most. My guess is something is causing the BT radio to try and connect to 2.4ghz wifi signals (or something similar) and then something in either security or battery is shutting down BT radio. I guess it could be crashing I have not tried to see what kind of error logs are available to pull.
Does this seem to track with what others are experiencing?
Click to expand...
Click to collapse
I have not found a clue of the cause of this issue
Sent from my Galaxy Note8
Reading about so many odd issues with oreo, I think that I will stay with 7.1.1 a little bit longer, to wait for a really stable version of oreo
I figure I'll toss out a few of the things I have tried as well to see if triggers anyone having an another idea.
So I went in and reset the two blue tooth system apps (cleared data and cache). No change BT still disconnected fairly quickly and shut down.
unpaired and re-paired a few of the BT devices, no difference BT still shut down at random.
Performed a network reset on device. This has worked so far but was running out of test time, I will updated more if the issues seems to have "gone away" I am however not holding my breath yet.
Nice, please keep us updated if the reset network settings fix the issue.
Sent from my Galaxy Note8
FYI, I had the bug on my S8+ running Oreo which I just traded for a Note 8 that I updated to Oreo...aaaand same issue. So it's most probably a firmware issue.
same happened to me in recent days.... after two weeks of using OREO. Any known solution?
same issue after firmware upgrade from T-mobile few days ago. My Bluetooth just turns off within 2 mins. very annoying. I just did Network Reset.. and it is better for now.
cupidchild said:
same issue after firmware upgrade from T-mobile few days ago. My Bluetooth just turns off within 2 mins. very annoying. I just did Network Reset.. and it is better for now.
Click to expand...
Click to collapse
I find the network reset works temporarily and then after a day or so it's gone back to being "dumb" I think the only thing I have not tried is a factory reset (not going to happen).
I think I have found reason.
In special access there is option to set Apps that can Change system settings. Turning off all bixby apps solved the problem.
akslow said:
I think I have found reason.
In special access there is option to set Apps that can Change system settings. Turning off all bixby apps solved the problem.
Click to expand...
Click to collapse
Nice tip! Gonna try
Sent from my Galaxy Note8
My BeatsX headphones randomly disconnect from my Note8 at times. Sometimes it works stable for 5 hours and then 2 days later it starts disconnecting randomly. I have no connection problems with my Dell laptop and this issue only started appearing my Note8 from the oreo update. I am using the N950W snapdragon model on the latest software.
akslow said:
I think I have found reason.
In special access there is option to set Apps that can Change system settings. Turning off all bixby apps solved the problem.
Click to expand...
Click to collapse
Nope, that's not it unfortunately. I did the same and just had the issue.
Was this reported officially to Samsung in any way ?
I'm assuming Google removed this because I can't find it anywhere. Just want to make sure Samsung hasn't hidden their own option somewhere. So is there a way to toggle WiFi always on or only while charging as there previously was? Thanks
Bixby Routines is a good tool to use for this.
Outbreak444 said:
Bixby Routines is a good tool to use for this.
Click to expand...
Click to collapse
Agreed. Bixby routines is very useful. I have it do all kinds of stuff.
I've never been a big fan of bixby but I haven't used it in nearly two years. Maybe it's improved. I'll check out the routines. Thanks
Evocm7 said:
I've never been a big fan of bixby but I haven't used it in nearly two years. Maybe it's improved. I'll check out the routines. Thanks
Click to expand...
Click to collapse
It's not your typical Bixby at all. It's similar to IFTTT if you're familiar with that.
Outbreak444 said:
It's not your typical Bixby at all. It's similar to IFTTT if you're familiar with that.
Click to expand...
Click to collapse
I wasn't familiar with it. Gave routines a try. Pleased with it so far. Thanks
So my wifi was staying always on until yesterday when suddenly in the afternoon is started disabling itself while sleeping and now I can't figure out how to get it back.
This is quite inconvenient due to the fact that I created presence detection software on my network that watches for my phone on the network to know that I'm home. Now it thinks I leave every time it locks. I may try some of the ADB hacks to fix this. This would be a deal breaker for the S10 for me.
Edit: Checked wifi_sleep_policy and it's already set to 2 which should be always on. Rebooted the phone and it seems like it's not doing it anymore. Strange, but working again for now.
AJerman said:
So my wifi was staying always on until yesterday when suddenly in the afternoon is started disabling itself while sleeping and now I can't figure out how to get it back.
This is quite inconvenient due to the fact that I created presence detection software on my network that watches for my phone on the network to know that I'm home. Now it thinks I leave every time it locks. I may try some of the ADB hacks to fix this. This would be a deal breaker for the S10 for me.
Edit: Checked wifi_sleep_policy and it's already set to 2 which should be always on. Rebooted the phone and it seems like it's not doing it anymore. Strange, but working again for now.
Click to expand...
Click to collapse
You find here is this option (wifi deep sleep policy)? Thank you
AJerman said:
So my wifi was staying always on until yesterday when suddenly in the afternoon is started disabling itself while sleeping and now I can't figure out how to get it back.
This is quite inconvenient due to the fact that I created presence detection software on my network that watches for my phone on the network to know that I'm home. Now it thinks I leave every time it locks. I may try some of the ADB hacks to fix this. This would be a deal breaker for the S10 for me.
Edit: Checked wifi_sleep_policy and it's already set to 2 which should be always on. Rebooted the phone and it seems like it's not doing it anymore. Strange, but working again for now.
Click to expand...
Click to collapse
Did you experienced same problem ? I am having wi-fi issues. Just like yours, when i lock phone and leave it , after 30-60 minute later wifi drops. And the time interval is not absolute, sometimes wifi never drops, sometimes, such as 5 hours later wifi drops.
Phone is fine, except this wifi problem. It's driving me crazy. Samsung admitted that s10 family has problems with network, and they're gonna fix it with update.
But i think they never will.
Hey all just checking to see if anyone has same issue, it is persisting beyond an update. I plug in for night and usually every morning screen is off. Takes me holding down power button for ten seconds for it to come back. Not sure if I'm rebooting phone and it was on or if it was off.
Same here. Got it 2 times. No idea!!!
Exactly same issue, happens every 3-4 days.
I have same problem. After last update, that hapoend 3 times already. I wonder why...
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
From your list I'm using only Spotify. However I'm afraid that my phone was turning off even before I got this app. Will check anyway (already uninstalled it), and will let you know.
What I can say for sure is that my phone is switching off completely (not only display) as all my Bluetooth devices are disconnected straight away.
Hope we will find a solution for this issue!
it happened to me twice as well, having the phone for almost 2 months. It is a bit annoying and I dont understand why it happens. Among the list of these apps, I only have Spotify installed as well.
I dont have any apps from Your list. My phone turned off twice since last update, before that, for 1 month everything was ok. Now seems good aswell, we will see.
Seems like its none of the apps. My phone also completely disconnects from my devices and none of the buttons work (like double press volume button for camera). Have to hold the power button for a while and it starts up.
My Always on display is off
Random phone off was happening before the update and it's still happening after!
Also at times phone send to be so sluggish! 7gb+ram still available at that time.
North America 12gb/512gb.
All stock.
Sent from my ASUS_I001DC using Tapatalk
Ok, this issue together with the reported complaints of dust in camera lens has made me hold on the purchase of this phone.
Isn't there an official ROG II forum where all of you can complain so Asus can look into this issue maybe request dump files and resolve it once and for all?
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
Well my doesn't randomly turn off and I'm using blockada if that sheds any light...
Also, I don't use Spotify
I have deleted all the apps. Literally done a reset to the factory settings to see what happen and this morning phone turned off again... That's really annoying.
I have found relevant topic on Asus forum: https://zentalk.asus.com/en/discussion/12715/rog-phone-2-12-512-freezes-and-auto-restart-problem
Looks like they are not fully aware of the problem....
Is there any update for this case?
I'm experiencing random hangs as well after updated the firmware to the latest. It reads my power button and will shows the options to reboot but the UI is totally not responsive, have to hard reset it Everytime.
Since factory reset everything seems to be fine, however it's just few days since I have done it.
09/12/2019 - I can confirm that after factory reset everything works fine. If anything change I will let you guys know straight away.
02/01/2020 - Annnnnd it's back... After few weeks phone started switching off again and tbh the whole thing intensified. Yesterday phone went off 9 times. On top of that when it's off it drains battery like crazy - 5mins and 20% is gone. Bluetooth doesn't work properly as well. I'm aware that others don't have any problems with ROGII, however I'm afraid that due to personal experience I won't buy Asus phone again and won't recommend it to anyone.
Rog phone 2 turns off automatically
Same problem here happened twice in 2 days everytime phone is off i have to hard restart to switch on the phone
Does anybody got any solution for this problem
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
Shahruq said:
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
Click to expand...
Click to collapse
What version of beta you use?
It happened to me twice in three months. The smartphone got stuck/freeze in standby mode: no response from the physical buttons or touch. I use the official android 9 rom.
I managed to restart it with the power button and volume up/down pressed for 15 seconds.
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
No apps install in the list nd it randomly switch off my phone it's software issue
Mine started turning off after 1 minute of use. Couldn't stop it nor control it.
Managed to barely get the WhatsApp backup and then factory reset the device. So far things are ok. But setting up from scratch is a pain in the ass.
I suspect that I tried to enable twin apps on WeChat while being on Nova Launcher. That may have triggered something, But I'm not sure.