Database Develop

[Q] Delayed Notification in Stock ROM

I just upgraded from Note 2 to Note 3. My push notifications (for gmail, hangouts and facebook chats) are delayed by 15 mins to upto 2 hours in some cases. I never had this issue with Note 2 (4.1.2 stock), I always used to get notifications instantly. Now with note 3, I receive all notifications with delay and all of them come at the same time after the delay.
I created a text file and I logged my wifi connection using tasker. Wifi doesnt get disconnected, its always connected. My wifi sleep policy is to have wifi always on. I know I have steady wifi connection cause I am using it with other devices.
This occurs only when the phone is idling. If I am actively using it, it works fine. But this is really pain cause whenever someone sends me "instant message" I usually get it after an hour even though I am in full wifi coverage (60Mbps)
Anyone else experienced this problem with their android devices lately? Know of any solution?

AlwaysNoob said:
I just upgraded from Note 2 to Note 3. My push notifications (for gmail, hangouts and facebook chats) are delayed by 15 mins to upto 2 hours in some cases. I never had this issue with Note 2 (4.1.2 stock), I always used to get notifications instantly. Now with note 3, I receive all notifications with delay and all of them come at the same time after the delay.
I created a text file and I logged my wifi connection using tasker. Wifi doesnt get disconnected, its always connected. My wifi sleep policy is to have wifi always on. I know I have steady wifi connection cause I am using it with other devices.
This occurs only when the phone is idling. If I am actively using it, it works fine. But this is really pain cause whenever someone sends me "instant message" I usually get it after an hour even though I am in full wifi coverage (60Mbps)
Anyone else experienced this problem with their android devices lately? Know of any solution?
Click to expand...
Click to collapse
I had this happen like one time and never looked into the cause of it. It never reoccurred so I just kind of shrugged it off. That's really bizarre...

Just got a note 3 a week ago and all my push notifications (whatsapp, facebook, etc) are delayed when the screen is closed. When it is opened, it delays less.
I tried using the PNF app to change the heartbeat (the non rooted version), messed with all the configurations on the wifi (it happens with wifi on or off).

Still happening after 2 weeks!! No one else having the same issue?

AlwaysNoob said:
Still happening after 2 weeks!! No one else having the same issue?
Click to expand...
Click to collapse
I have same problem. Took back my first note 3 thinking it was defective and the new one doing samething. Frustrating.im thinking I'm gonna have to go to different phone sadly

I got the same problem. I have a European version. Sent it back to Samsung but they couldn't find something... Did anyone found a solution yet? Because it's really frustrating.

As of late, I have been running into similar issues, though they don't seem to on a permanent basis (sometimes I get notified within seconds or minutes, sometimes it takes a few hours or until I unlock my device).
My phone is a german version of the Samsung Galaxy Note 3 running the Samsung stock Android version 4.4.2
One of the possible causes for this upon which I stumbled during my search for a solution was that the push connection might time out once in a while and take up to half an hour to be reestablished due to the long heartbeat interval set in stock Android.
But since the interval should be between 15 minutes (WiFi) and 28 minutes (3G) as stated in http://forum.xda-developers.com/showthread.php?t=2142503, this would not account for notifications being delayed by several hours or even not to arrive at all while the screen is turned off.
Does anybody know whether Samsung stock might be implementing some kind of additional sleep mode which might prevent the connection from being reestablished by heartbeat monitoring and maybe even how to turn this 'feature' off without root (last thing I heard, rooting a Note 3 might trigger an e-fuse used as additional security measure for Samsung KNOX, but also allowing them to entirely refuse hardware warranty on rooted devices)?
Thanks!

I sent it back 2 times now, but still no solution. I also want to try a custom rom to see if that fixes it, but I'm also afraid that I lose my warranty if I root my device. If anybody can confirm that the stock rom is the problem, you'd help me a ton!

AlwaysNoob said:
I just upgraded from Note 2 to Note 3. My push notifications (for gmail, hangouts and facebook chats) are delayed by 15 mins to upto 2 hours in some cases. I never had this issue with Note 2 (4.1.2 stock), I always used to get notifications instantly. Now with note 3, I receive all notifications with delay and all of them come at the same time after the delay.
I created a text file and I logged my wifi connection using tasker. Wifi doesnt get disconnected, its always connected. My wifi sleep policy is to have wifi always on. I know I have steady wifi connection cause I am using it with other devices.
This occurs only when the phone is idling. If I am actively using it, it works fine. But this is really pain cause whenever someone sends me "instant message" I usually get it after an hour even though I am in full wifi coverage (60Mbps)
Anyone else experienced this problem with their android devices lately? Know of any solution?
Click to expand...
Click to collapse
I do face this problem on my note3. I already do hard reset few time but still delay on my whatsapp and yahoo mail. Im using Note 3 LTE running Kitkat 4.4.2

I guess no one has a solution for this yet?
The problem is not app specific. The delay in notification happens all across the board. When my phone is sleeping, i dont get any notification. As soon as I wake it up, all notification come at the same time, including Yahoo mail, Gmail, hangout messages, whatsapp, Google voice, twitter and others.
It seems like the wifi/data is disabled when phone is sleeping. I double checked in the Advanced Wifi option that wifi is always on.
Why only few of us are seeing this issue?

AlwaysNoob said:
Why only few of us are seeing this issue?
Click to expand...
Click to collapse
It most likely only happens if the provider (your router for wifi, your carrier for 3G/4G) closes a connection after a certain amount of time goes by that it's not used. The heartbeat (the phone sends out a message on the connection every x minutes) keeps the connection open. Either 4.4.2 doesn't send the heartbeat any longer (it's not really part of Android, so there's no guarantee that Google will keep it when they update Android), or the provider of those people seeing the problem has a shorter timeout than the 15 minutes(wifi)/28 minutes (3G/4G) that the phone uses. PNF allows you to shorten the heartbeat time. 5 minutes is usually short enough to work for any connection, but you can shorten it more if you need to. (It won't use more battery - sending a keep-alive message takes a lot less battery than reestablishing the connection.)

AlwaysNoob said:
I guess no one has a solution for this yet?
The problem is not app specific. The delay in notification happens all across the board. When my phone is sleeping, i dont get any notification. As soon as I wake it up, all notification come at the same time, including Yahoo mail, Gmail, hangout messages, whatsapp, Google voice, twitter and others.
It seems like the wifi/data is disabled when phone is sleeping. I double checked in the Advanced Wifi option that wifi is always on.
Why only few of us are seeing this issue?
Click to expand...
Click to collapse
Make sure your data settings look like this
Sent from my SAMSUNG-SM-N900A using xda app-developers app

hotbyz168 said:
Make sure your data settings look like this
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
Yes, its exactly like that

power saving on
AlwaysNoob said:
I guess no one has a solution for this yet?
The problem is not app specific. The delay in notification happens all across the board. When my phone is sleeping, i dont get any notification. As soon as I wake it up, all notification come at the same time, including Yahoo mail, Gmail, hangout messages, whatsapp, Google voice, twitter and others.
It seems like the wifi/data is disabled when phone is sleeping. I double checked in the Advanced Wifi option that wifi is always on.
Why only few of us are seeing this issue?
Click to expand...
Click to collapse
Do you have power saving on? Cos for me I had it on all the time and as soon as I turned it off it solved the issue! Maybe give it go

I have the same problem:http://forum.xda-developers.com/showpost.php?p=59148661&postcount=640
Did anyone solve this issue?

AlwaysNoob said:
Still happening after 2 weeks!! No one else having the same issue?
Click to expand...
Click to collapse
I'm having the same problem on GALAXY DUOS 2...
its very irritating, if you got solution plz tell me..:highfive:

[Q] Not getting notifications until...

Any one else have the problem of not getting notifications until you unlock the phone? I notice it also with facebook messenger, facebook, and not getting email either. Is this just me or someone else having this problem?

allergic2idiots said:
Any one else have the problem of not getting notifications until you unlock the phone? I notice it also with facebook messenger, facebook, and not getting email either. Is this just me or someone else having this problem?
Click to expand...
Click to collapse
Are you completely stock or rooted on a custom ROM?
Sent from my SM-N900A using XDA Premium 4 mobile app

ReggieSmith said:
Are you completely stock or rooted on a custom ROM?
Sent from my SM-N900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I am completely stock. I do not want to root the device.

allergic2idiots said:
I am completely stock. I do not want to root the device.
Click to expand...
Click to collapse
Mine does/did the same thing. Never figured out what it was. Now it is up for sell and I am using my newer HTC One. I think it might be the power saver but never got around to testing it. In PS mode it is supposed to turn data off when the phone is sleeping.

Solarenemy68 said:
Mine does/did the same thing. Never figured out what it was. Now it is up for sell and I am using my newer HTC One. I think it might be the power saver but never got around to testing it. In PS mode it is supposed to turn data off when the phone is sleeping.
Click to expand...
Click to collapse
messing around with the settings and found it has something to do with the lock screen security. When its set to "none" the notifications works fine. I have tried a couple of the apps for screen locks and are not satisfied with them as far as thier looks. I am really hoping when ATT finally released the kit kat update it will fix this problem. I just sold my LG G2 to get this phone. Kinda disappointed now that ATT released its update today.
I used to have the HTC one but didnt like not having the sd card. I found I like the bigger screens.

Did you finally figure out the solution? I am completely stock, not rooted and have the same issue since last 6 months. I never had any lock screen, so thats not the issue, I always have my phone unlocked.
The problem is not app specific. The delay in notification happens all across the board. When my phone is sleeping, i dont get any notification. As soon as I wake it up, all notification come at the same time, including Yahoo mail, Gmail, hangout messages, whatsapp, Google voice, twitter and others.
It seems like the wifi/data is disabled when phone is sleeping. I double checked in the Advanced Wifi option that wifi is always on. Some people said that the push notification heartbeat might be the issue but why only few of us are seeing this issue and not everyone?
Anyone have any solution?

I have always had my Note 3 on PIN, and I always wake up to at least 2 or 3 emails (sometimes many more), and at least 2 or 3 days I wake up to a new text (I don't text people normally, but Amazon texts me to let me know an order has shipped, etc.)
So it's not the email or text app and it's not the lock screen "as a rule on all devices". It could be a few different things, like allowing wifi to be turned off when the screen is off (that saves so little battery it doesn't make any practical difference - turn it off and keep wifi on all the time). I don't normally run with 3G/4G on, but that shouldn't turn off during sleep, so it wouldn't cause the problem.

[Q] Gmail push notifications

Hi guys,
I recently changed from a nexus 5 and the phone is super nice. Of course, hardware > software.
In any case, I noticed a starting a few days back that I do not get gmail push notifications as they come.
Meaning, I have to pull to refresh. This also means that I do not get new gmail notifications.
I did some fiddling around with the settings and it wasn't set to notify me for all new mail but even with this on, I don't get timely notifications.
I did further research and noticed that I get my notifications on wifi but not on regular data.
-edit-
I tried it again and now both wifi and data are not reliable. I'm on a hotel wifi connection so I expected this but I wasn't expecting this from the data.
Has anyone heard of the S6edge having possible radio/modem issues? If so, I'm going to go exchange this device for another s6e.
I'm really hoping that it doesn't come to that and that it's a software issue more than hardware.
The thing is, I don't know if anyone knows but the same thing above happens to me with an application called kakao talk (a korean version of whatsapp)
I don't get push notifications and when I open the app I get bombarded with messages.
After opening the app and then closing it, I get updates like normal.
I can't figure this out. Do any one of you have any suggestions?

I don't get notifications for gmail or inbox either, everything is turned on. It was bothering me before but I got used to it . I use kakao religiously but with notifications off..I'll tick then on and see
Sent from my SAMSUNG-SM-G925A using XDA Free mobile app

xketch said:
I don't get notifications for gmail or inbox either, everything is turned on. It was bothering me before but I got used to it . I use kakao religiously but with notifications off..I'll tick then on and see
Sent from my SAMSUNG-SM-G925A using XDA Free mobile app
Click to expand...
Click to collapse
I couldn't wait and I just factory reset my phone.
Gmail notifications come as they should without me having to manually refresh the feed.
Yesterday morning I was on wifi and kakao notifications came in time as well, but I forgot to try this on the network and slept after turning it off last night.
This morning I woke up a little earlier than my alarm and noticed no notifications thinking I didn't get any.
However as soon as my alarm rang and I turned it off, notifications started coming.
Am I going insane? The device seems to go into some network sleep mode and will only start connecting once it's literally awaken.
I'm trying to rule out app bug, software bug, but most importantly, if this is a hardware bug.
If this is a hardware issue, I only have about a week to exchange it.

k0p4n said:
I couldn't wait and I just factory reset my phone.
Gmail notifications come as they should without me having to manually refresh the feed.
Yesterday morning I was on wifi and kakao notifications came in time as well, but I forgot to try this on the network and slept after turning it off last night.
This morning I woke up a little earlier than my alarm and noticed no notifications thinking I didn't get any.
However as soon as my alarm rang and I turned it off, notifications started coming.
Am I going insane? The device seems to go into some network sleep mode and will only start connecting once it's literally awaken.
I'm trying to rule out app bug, software bug, but most importantly, if this is a hardware bug.
If this is a hardware issue, I only have about a week to exchange it.
Click to expand...
Click to collapse
Disable and uninstall (updates) google play services. Later on you can re-update google play services. I know this is same as doing a factory reset but it is worth a try. I did the same to fix mine.

k0p4n said:
I couldn't wait and I just factory reset my phone.
Gmail notifications come as they should without me having to manually refresh the feed.
Yesterday morning I was on wifi and kakao notifications came in time as well, but I forgot to try this on the network and slept after turning it off last night.
This morning I woke up a little earlier than my alarm and noticed no notifications thinking I didn't get any.
However as soon as my alarm rang and I turned it off, notifications started coming.
Am I going insane? The device seems to go into some network sleep mode and will only start connecting once it's literally awaken.
I'm trying to rule out app bug, software bug, but most importantly, if this is a hardware bug.
If this is a hardware issue, I only have about a week to exchange it.
Click to expand...
Click to collapse
You are not losing your mind, this is a software bug and others have this issue as well especially with google related products.

Missing notification because no sound

Since beginning i have my phone I'm facing this issue... most of time I'm don't hear even feel the vibration of some notifications. For example, I have the phone in my hands and put it into my pocket, 2 minutes later I take my phone again and there are notifications from gmail, whatsapp, etc, notifications that didn't beep or vibrate.
What can I do? Maybe I mess up some settings or something.
Thanks guys.

Conito11 said:
Since beginning i have my phone I'm facing this issue... most of time I'm don't hear even feel the vibration of some notifications. For example, I have the phone in my hands and put it into my pocket, 2 minutes later I take my phone again and there are notifications from gmail, whatsapp, etc, notifications that didn't beep or vibrate.
What can I do? Maybe I mess up some settings or something.
Thanks guys.
Click to expand...
Click to collapse
Check your Notification Settings to make sure the app(s) in question are turned on. If so, look at Advanced Notification Settings...my wife's were set to "Show silently" once and that was the fix. Good luck.
Sent from my SM-N950U using Tapatalk

zonly1 said:
Check your Notification Settings to make sure the app(s) in question are turned on. If so, look at Advanced Notification Settings...my wife's were set to "Show silently" once and that was the fix. Good luck.
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
All my settings are ok.... is really frustrating because I loose whatsapp, gmail, etc.

Same issue
I have the same issue after the Oreo update ,, with two different phones (a S8+ and a Note 8),notifications sound/vibration stopped working. Tried factory reset and the problem persists
The solution is restart the phone and the notification sound/vibration back again...
It looks that also Pixels users have the same issue https://forum.xda-developers.com/pixel-xl/help/notification-sounds-stop-randomly-pixel-t3720585

Conito11 said:
All my settings are ok.... is really frustrating because I loose whatsapp, gmail, etc.
Click to expand...
Click to collapse
Also make sure none of those apps are sleeping, check the whitelist for those apps.
Sent from my SM-N950U using Tapatalk

Limeybastard said:
Also make sure none of those apps are sleeping, check the whitelist for those apps.
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
That's could be. Thanks you very much.

Question Setup: Notifications while inactive on 5a/5g Android 12

I bought a Pixel 5a/5g unlocked from Google and installed Android 12 during setup. I am currently using an LG V20 on Sprint/T-Mobile (USA) and have to upgrade the phone to be compatible with T-Mobile starting in 2022, hence the Pixel purchase. The phone is not rooted and I don't have the skills to do so.
Currently, I am evaluating the phone without a SIM card for usability, features, etc before deciding to keep it or return it. I can do email but not texts.
Installed Nova Launcher 7 (Free) to recover look-and-feel of the V20 homescreen.
Issue: I am having trouble getting notifications when the phone is inactive.
- "Always show time and date " is enabled so the lock screen will show that for a while: When I get emails, I will often (but not always) get a sound, the time display gets smaller, and an envelope icon appears
- After some time inactive, the screen goes dark. At that point, incoming emails don't ever show an icon alert. I only know they've arrived by making the phone active, going to the home screen, and waiting for it to contact the email server
- As far as I know, alerts are enabled for the mail app within the mail app and also in Settings for the mail app
The V20 had none of these issues. I'd get alerts on the "Second Screen" without any problem.
1) Any recommendations for how to get alerts to show consistently?
2) Is it possible to get notifications to show on the top of the screen next to the front facing camera or to the right of that where the wifi and battery icons display? I don't want to incur a battery penalty by having the date and time constantly displayed in large format
Supplementary info:
With the V20 and Pixel both on, the V20 alerts to every email within a few seconds. The Pixel alerts at best 1-5 minutes later and sometimes not at all.
[Edited for clarity]

Go to settings -> apps and turn off battery optimization for any app you need. I personally have no problems with notifications with battery optimization off for my email app...

Thank you. I've enclosed a screenshot of what I think you said to do and will run my tests again. If it is not the correct setting, I'd appreciate knowing. I've used Android phones for a long time but each version of the OS takes a lot of getting used to.

nijel8 said:
Go to settings -> apps and turn off battery optimization for any app you need. I personally have no problems with notifications with battery optimization off for my email app...
Click to expand...
Click to collapse
This has improved the situation to some extent. I got email notifications for five consecutive test messages sent at intervals on the Pixel without any missed ones over about 90 minutes. But, it still takes from 1 to 5 minutes whereas the V20 responds within 15 seconds and always faster than the Pixel.
Any ideas on the latency? (I also just found a setting to allow Unrestricted Data and I set Blue Mail my mail app to have that privilege)
Are there any mandatory Google services for push notifications to work? I generally disable any apps I don't use and can't remove but maybe there is something in Android 12 that I've overdone.
Currently, Gmail, Google, Google TV, and Youtube are disabled.
Additional observation:
Once the Pixel issues the alert of incoming mail, if I access the account through a separate client and mark the mail read, the icon on the Pixel disappears immediately. It is definitely hooked into the account but the notification part is slower than it ought.

one consideration may be how your pixel is interacting with whatever wifi you are using. also it seems to me a good test would be on a level playing field so turn off mobile data on the v20 so it is using the same wifi. if it's a hotspot off the v20 then use another wifi source.

I'll try that and report back. The V20 is not a hotspot . It is on the same Wifi network as the Pixel. The V20 did have cellular data enabled on the prior tests but AFAIK, the cellular data is not used when the unit is on Wifi.
Am I correct in expecting the Pixel to have an alert time comparable to the V20?

dkryder said:
one consideration may be how your pixel is interacting with whatever wifi you are using. also it seems to me a good test would be on a level playing field so turn off mobile data on the v20 so it is using the same wifi. if it's a hotspot off the v20 then use another wifi source.
Click to expand...
Click to collapse
I disabled mobile data on the V20 and compared it with the SIM-less Pixel 5a/5g. Both are connected to the same Wifi network in my house and are next to each other on a table.
I sent 6 separate messages over about one hour to an email account (not Gmail) setup on both phones on the BlueMail app configured for Push notifications. Messages were sent on the minute mark and all devices were time synched to within a couple of seconds presumably based on a network time server. 3 messages sent from an iPhone using cellular data with Wifi off, 3 sent from my laptop using Gmail. Laptop is on the same wifi network.
In all six cases, the V20 responded in ~20 seconds almost to the dot.
The Pixel "beat" the V20 one time out of six - alert came almost instantly. The other five were 2, 3, 3, 4, and 4 minute intervals (aggregate, not all in a row) and almost always on the minute mark.
I used a macOS mail client to mark the messages as read and the alerts on both devices cleared instantly.
So, unfortunately, it is not the Mobile Data.
But, the minute mark delays make me wonder if the Pixel is polling or requires other configuration to do true Push notifications. e.g. something other than battery saver that tells the Pixel to be continuously alert for pushes.
According to this link, that isn't how Push works but the observations are what they are.
How do android check for apps notifications? Can I change the frequency between checks?
I want to make my phone (6.0.1) check for notifications each hour (instead of each minute, or whatever it's set as default). Is it possible? I'd like to change this value for notifications in gene...
android.stackexchange.com
Does Android have a method to dump all the phone settings to a file? It is possible I tweaked something on the V20 a long time ago and forgot about the setting.

Additional data:
Prior runs done with both phones on battery.
Noticed Adaptive Battery was still on for some reason and toggled it off. Thought I had done that earlier. No effect to alert times.
Plugged both phones in and repeated:
1) Pixel behaves oddly. On battery, lock screen continuously shows the clock. On power, the lock screen locks after 2 mins for a while, then stops doing that but the clock brightens and dims every 30-45 seconds
2) When the Pixel screen is blanked, messages seem to be downloaded but either a sound plays with no display alert or no sound plays and no display alert
Again, marking messages read on another client takes effect immediately on the Pixel mail app.
I have no idea if this is hardware, the OS, or some weird interaction between them. I don't think there are any other battery panels to check. I received the phone on Saturday 27 November and have no idea how to contact Google for an exchange. They say they're very busy and to use their Forum which obviously won't do swaps or refunds.

i noticed under gmail settings/account settings there is an inbox notifications. and then a selection to notify for every message. i would think that this would be a default setting but looks like if you want to be notified for every message you have to select it. i normally have these notifications turned off so i guess i'm not the one to offer understanding of the ins and outs but this thing with 2 separate devices not getting almost identical notifications when desired does sorta interest me because i would think they should. i think setting battery usage to unrestricted is correct. another thing i might suspect is the adaptive connectivity selection on network connections. like maybe if you use it then wifi is not continuously on when the device is mostly idle.

dkryder said:
i noticed under gmail settings/account settings there is an inbox notifications. and then a selection to notify for every message. i would think that this would be a default setting but looks like if you want to be notified for every message you have to select it. i normally have these notifications turned off so i guess i'm not the one to offer understanding of the ins and outs but this thing with 2 separate devices not getting almost identical notifications when desired does sorta interest me because i would think they should. i think setting battery usage to unrestricted is correct. another thing i might suspect is the adaptive connectivity selection on network connections. like maybe if you use it then wifi is not continuously on when the device is mostly idle.
Click to expand...
Click to collapse
Ok, thanks for this.
I think I will have to exchange or return this Pixel 5a/5g. I believe I have everything set up correctly in BlueMail. I have my own domain and IMAP mail service so I don't use any Gmail settings.
On top of all of the connectivity issues, the camera shows some light black "venetian blinds" as I move it around. Other apps such as AirDroid are sluggish when connecting to the Pixel and lightning fast on the V20.
I think I got a lemon.

Rich_Palermo said:
Ok, thanks for this.
I think I will have to exchange or return this Pixel 5a/5g. I believe I have everything set up correctly in BlueMail. I have my own domain and IMAP mail service so I don't use any Gmail settings.
On top of all of the connectivity issues, the camera shows some light black "venetian blinds" as I move it around. Other apps such as AirDroid are sluggish when connecting to the Pixel and lightning fast on the V20.
I think I got a lemon.
Click to expand...
Click to collapse
i'll be interested to hear how google handles your issue so keep the thread updated. they seem to be getting bolder with denials of request for returns. the thing with the back of the 5a being kinda streaked with different shades of black is what i have on mine but i've been reading that google seems to think it's not a defect. i use a case so it's not something i get all worked up about but when other people say they think it's a returnable defect i can relate. i'm coming from the 3a and i think this 5a is overall a good evolution of the "a" lineage.

dkryder said:
i'll be interested to hear how google handles your issue so keep the thread updated. they seem to be getting bolder with denials of request for returns. the thing with the back of the 5a being kinda streaked with different shades of black is what i have on mine but i've been reading that google seems to think it's not a defect. i use a case so it's not something i get all worked up about but when other people say they think it's a returnable defect i can relate. i'm coming from the 3a and i think this 5a is overall a good evolution of the "a" lineage.
Click to expand...
Click to collapse
I will update the thread with the return/refund status. This was my first and now my last Google device. I only wish I had punted as soon as the notification issue came up and not spent so many hours running tests.
Their support directions claim there is a "Next Step: Chat or Get a Call" but plow through the steps and you wind up with Ask the Community or Contact Us, the latter which gives "Due to high volumes, you may experience long wait times for customer support. We greatly appreciate your patience."
Fortunately, I logged into my order and saw a "Return" link. I had saved all the packing so it is back in the box with the RMA inside and the mailing label outside, ready to drop off at the Post Office/Fed Ex later today.
Note: Google does NOT list "Defective" or any flavor thereof as a reason for the return. The two mandatory dropdowns hint at problems that might have solutions if you could actually get at somebody. The comment box got a good workout though.
My device looked ok superficially but the innards are terrible. My old, obsolete V20 from eBay running Android 8 outperformed the 5a/5g not just in notifications but with other programs and in general smart design features such as the second screen , removable battery, and excellent cameras with manual controls.
I read and watched a lot of reviews before pulling the trigger on the 5a/5g and I won't ever visit those sites again! I will try to find a service that will take my V20 (it lacks a lot of bands though) and, failing that, go back to eBay and roll the dice there. If I have to settle for lower performance, I'm not paying $440 ($399+tax) for the privilege.
I do appreciate the help from the Forum.

It is quite common for email to be checked every 4 minutes, by your email client asking your server for new messages - it is NOT usually a push service. Check your email client and if you are lucky you will find, probably buried deep somewhere, a setting for time between updates. The delays you recorded, maxing out at 4 minutes (twice) is the clue. Nothing wrong here. The V20 may be hammering the server but that is not necessarily a good thing.
I don't think you got a lemon. But you should know that Android 12 may be the cause of some of the issues. I am still on 11 and have had no issues at all - it is a great phone as far as I am concerned. I will be updating to 12 soon, and hope that the next update will fix any issues with the new OS.

CarinaPDX said:
It is quite common for email to be checked every 4 minutes, by your email client asking your server for new messages - it is NOT usually a push service. Check your email client and if you are lucky you will find, probably buried deep somewhere, a setting for time between updates. The delays you recorded, maxing out at 4 minutes (twice) is the clue. Nothing wrong here. The V20 may be hammering the server but that is not necessarily a good thing.
I don't think you got a lemon. But you should know that Android 12 may be the cause of some of the issues. I am still on 11 and have had no issues at all - it is a great phone as far as I am concerned. I will be updating to 12 soon, and hope that the next update will fix any issues with the new OS.
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The email clients on both phones were set for Push vs. IMAP polling at specific intervals. I went through all the setup screens I could find on the Pixel and on the app.
I agree that the OS may be the problem but I have to evaluate the product as a whole. There were a few other issues I had with the device which I didn't list here to stay focused and not generally gripe.
Perhaps an update will fix some or all of my concerns but I have already sent the phone back.

Is adaptive battery on? If so:
"To extend battery life, Adaptive Battery may reduce performance and background activity. Some notifications may be delayed."

dkryder said:
i'll be interested to hear how google handles your issue so keep the thread updated. they seem to be getting bolder with denials of request for returns. t...
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A full refund has posted to my credit card. I dropped off the package at FedEx Wednesday night where they scanned it in. Got an alert of a pending refund 30 minutes later. The transaction completed this morning.
No complaints on that score. The package is still in transit so Google refunded before receipt.

jcmm11 said:
Is adaptive battery on? If so:
"To extend battery life, Adaptive Battery may reduce performance and background activity. Some notifications may be delayed."
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FWIW, I had turned off every battery saver setting I could find including that one.

Rich_Palermo said:
A full refund has posted to my credit card. I dropped off the package at FedEx Wednesday night where they scanned it in. Got an alert of a pending refund 30 minutes later. The transaction completed this morning.
No complaints on that score. The package is still in transit so Google refunded before receipt.
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thanks for the update. that's good news. i had an experience with the pixel c tablet several years ago where the display was not scanning properly. they sent me a return ship label that day and shipped a new unit the next day. i had no problems with the new unit. so hearing that they are still quite prompt in resolving the customers issue is good to know.