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Okay, I'm boggled at this problem. I'll provide all the details and maybe someone much more saavy than I can clear this up or provide a solution:
- Purchased new samsung captivate unlocked from amazon
- Phone is running stock 2.2 Froyo (I factory reset it once, from privacy options)
- Phone has no SIM card in yet.
Problem:
Phone does not connect to any computer or USB port by the provided USB cable
Troubleshooting:
- I have tried to connect the new phone using the provided cable and it only recharges. There is no sound or indication on the PC of detecting the phone. Only a beep on the phone indicating it is charging.
- I have tried every USB port (front and back) of 4 different PCs. 2 laptops, 2 desktops. Including trying USB ports with no other USB peripherals attached. (PCs were windows 7 64 bit PCs)
- The only success I have had - was when I tried it on a powered USB hub connected to a laptop, the computer detected a Samsung android device. It worked for 2-3 reconnect/ejects. Then was never able to repeat this success on any combination of USB hub + PC (laptop or desktop)
- I have tried a samsung stratosphere on the provided captivate USB cable, the Stratosphere usb cable and my Nook USB cable. It worked on all 3.
- The Captivate failed on all 3 (only charged, no USB to PC connection).
- I have tried debug mode on, debug mode off, mass storage mode, kies mode (with kies installed/uninstalled). Drivers installed, then uninstalled. Still only charges, the PC does not detect any device connected.
Conclusions:
- The USB port on the phone is faulty (then I would return it to amazon), this phone is 1 week old.
What I find odd is how it worked for 2-3 connections on a powered USB hub on one laptop.
- The 3 USB data cables I tried were all not "good enough" for the captivate but work fine for the stratosphere and for my nook. (Then I'd find a good enough cable)
- The phone currently does not have a SIM card. (not sure if that is somehow related).
I will probably return the phone at this rate, but would like to know if this is a common problem with Captivate with no common solution.
Side Question:
My ultimate goal through all this, is to root the phone so I can tether to it wirelessly. I obviously can't tether through USB since I am unable to make a data connection through the USB port.
If there is someway I can tether wirelessly without rooting the phone then I may be able to live without using a USB data cable.
Thanks for reading and any replies!
For ur connections issues, have u checked out this thread --- Captivate Connection Issues and Download Mode Help ??
But u may have a port problem... U can get USB Port repair done by a good trust worthy guy here... Samsung Captivate USB Port Repair
And as far as the wireless tethering, u can do it without being rooted, but it will cost u of course. That is, u will have to pay for the tethering plan.
Thanks for the reply. I was thinking along a similar route that the data pins on the USB port were no good.
Seeing that the phone is only 1 week old I will probably return it and either get a new one or different model.
You wouldn't happen to know if this is a common issue with the Captivate? so I should avoid it in the future?
^ Speakin from my experience and what I've read over the past year and a half or so, it is not a common problem.
The Captivate was a great phone in it's day. But these days u have a wide choice of other more up to date phones.
The SGS II is my main daily phone now and my Captivate is my work cell.
Don't get me wrong though, the Captivate is still a great phone.
Sent by XDA Premium App
I bought a new N7000 and everything works fine except I can't get it to connect via usb. Kies won't connect to the phone but everything else works fine with it. I can transfer via wifi with Kies.
The charger that came with it also wouldn't work, so I got my G2X usb cord and wall adapter and it charges that way, otherwise, the computer won't recognize it.
After rooting it Windows 7 finally installed the drivers for it, and the computer showed it was charging (still no usb storage though) and once I unplugged it and plugged it back in again no response.
Tried mounting usb storage through CWM and still nothing. I would think if there was something wrong with the charging port that it wouldn't work at all, but I can charge via a/c adapter. Confused.
A good test for this may be to try the Android SDK to try and get an adb connection. The reason I say this is it bypasses the samsung usb drivers and uses a generic set. If you can get an adb connection and pass a few basic commands then you'll know it's not hardware issue.
There are a few possibilities for this error...
1. MTP service is not starting correctly on the device which would suggest needing a rom reflash or factory reset. Using the Android sdk connection will help determine this
2. MTP not starting correctly at pc, suggesting driver installation/corrupt download of samsung drivers, again android sdk will help determine this
3. Usb port of pc issue. On my rig, connection usually fails off front ports, but rear ones work fine.
4. Cabling, does sound like the cable/charger that was supplied may be faulty.
5. And finally, the hardware usb on device is faulty.
How were you able to root.?
Sent from my GT-N7000 using xda premium
Once in download mode Oding would recognize the device. Other than that, the computer never will.
When I plug my N3 into a USB 3.0 port on my Windows 7 PC (using the cable that came with the phone), it works fine until I select the phone option to use USB 3.0 mode. At that point, my PC stops recognizing the phone (it disappears from Windows Explorer). Has anyone else had this problem, and does anyone know of a solution?
I had this happen to me earlier- I had to plug it into a different USB port while it was still in USB 3.0 mode. For some reason, sometimes when I switch it, it fails to enumerate the device ID. If you quickly plug it into a different USB 3.0 port, it will work. At least for me. YMMV!
eoh7678 said:
I had this happen to me earlier- I had to plug it into a different USB port while it was still in USB 3.0 mode. For some reason, sometimes when I switch it, it fails to enumerate the device ID. If you quickly plug it into a different USB 3.0 port, it will work. At least for me. YMMV!
Click to expand...
Click to collapse
Mine works and then randomly a few minutes later it is gone from the PC completely and if i am copying data it stops and i have to restart the connection.
eoh7678 said:
I had this happen to me earlier- I had to plug it into a different USB port while it was still in USB 3.0 mode.!
Click to expand...
Click to collapse
Thanks, but that doesn't work for me.
Here's what happens, in more detail. I plug the phone into a front-panel USB 3.0 port. My PC's Windows Explorer then shows the phone as a Portable Media Player, and the phone says "Connected as a media device. Tap for UDB 3.0 and other options". I tap and then set the checkbox for "Media device (USB 3.0), selecting "Use USB 3.0". At that point, the phone immediately vanishes from Windows Explorer, and the USB "Connected as Media Device" notification also vanishes.
In contrast, when I plug the phone into a rear-panel USB 3.0 port, it never connects at all. It does vibrate briefly to show it knows it was plugged in. But neither the PC nor the phone itself gives any other indication of the connection.
Update: I found a different (Intel) rear USB 3.0 port that works. Apparently it's just finicky about what port to connect to. (All drivers on my PC are up-to-date, though.) I haven't tried any file transfers yet, but the phone notification says "Connected as USB 3.0 Media Device", and the PC Windows Explorer shows the phone and can list its files.
usb not even an option
can anybody help me I don't even have the option for 3.0 and I tried it in 3 pcs with 3.0 master reset and just wondering if its a att issue were the rom mybe was defected thanks just thinking about returning device
famejlc said:
can anybody help me I don't even have the option for 3.0 and I tried it in 3 pcs with 3.0 master reset and just wondering if its a att issue were the rom mybe was defected thanks just thinking about returning device
Click to expand...
Click to collapse
This is what happened to me when I plugged in to my front 3.0 port the phone would have the charging icon at the top but would not show connected to USB 3.0 port not pull down menu just showed charging if I put into 2.0 ports USB notification pops right up. So I thought my phone was bad and exchanged it and the same thing happened. So I then turned to the PC I went to my laptop which is a Dell with Intel chipset and i7 plug it in and it was recognized right away pull down menu and 3.0 option showed. So off to the store I went while I was there talked to one of the techs and he told me that ASMedia 3.0 controller on the boards where having problems Intel and AMD now I was on track as I have a AMD Sabertooth 990fx board so I did two thing I picked up a M5A99fx Pro 2.0 and a I/O PCI Express 3.0 card one I got had a different controller than AsMedia on it and got lucky and found one that also had a 20 pin port on the card so I could plug my front port cord to the card and it would give me access to the front ports on my tower. I installed the new mother board and the same thing happened then I put the PCI Express card in and hooked my 20 pin cord up and now I have usb 3.0 on the front but the board's ports still won't work with the phone also I tested other flash drives and USB 3.0 drives and it seems that what the tech said is true with my setup AsMedia is have problems with their controller! The PCI Express card is the Vantec one UGT-PC345 and it has then Renesas USB 3.0 Controller on it. I have since went back to my Sabertooth board and returned the M5A99fx my board is just fine just had to ad the card to get 3.0.
Well in my case the third option just doesn't exist its not grayed out its just not they're so I wonder if its a att deal can some one let me know
I dont know if its related but the issue i have is that when i tap the usb 3.0 option, my phone connects and disconnects over and over about 5 times at whic point it goes back to MTP.
Also, i forgot to add... when it stops all the connecting and disconnecting, i get the message that no software was found. I installed Kies, but its the same thing. This is windows 8.
I have same problem , did you find a solution to this
---------- Post added at 09:23 PM ---------- Previous post was at 09:23 PM ----------
Gary02468 said:
When I plug my N3 into a USB 3.0 port on my Windows 7 PC (using the cable that came with the phone), it works fine until I select the phone option to use USB 3.0 mode. At that point, my PC stops recognizing the phone (it disappears from Windows Explorer). Has anyone else had this problem, and does anyone know of a solution?
Click to expand...
Click to collapse
I have same problem , did you find a solution to this
youngblood68 said:
I have same problem , did you find a solution to this[?]
Click to expand...
Click to collapse
Only what I mentioned in the update above--it worked to use a different USB 3.0 port on the same PC. The port that didn't work has a different controller, so there may be a driver problem. But I stopped investigating as soon as I found a port that worked.
ok , I have tried both in put and not working
youngblood68 said:
ok , I have tried both in put and not working
Click to expand...
Click to collapse
How about a little more info on what your system is. Especially motherboard manufacturer. It seems what ive found in my searching is that most people who are having this issue share one major thing in common and thats the the board manufacturer is ASUS. Im not saying all of them, but most. With that being said im also willing to bet that most problems are on the same USB chip manufacturer. Asmedia chips seem to have the issue. I have 3 towers all with different ASUS boards but all have Asmedia controllers and they all have the same problem. However, if i plug it into my wifes laptop with an intel USB 3 controller, it works perfect.
I have done firmware upgrades, changed BIOS settings, even a reinstall on all 3 systems of the whole OS and in the end i got the same result. The only thing ive been able to get work is if i install ASUS' USB Boost software, my phone will now show its working on 3.0 but only from the rear ports. That being said, if i let it sit at idle for more than about 15-20 minutes, it automatically goes back to USB 2. I dont know if thats intended or if im still having issues.
So, any extra info you can supply might help get a better response. OS, MB manufacturer, controller manufacturer, all of those things will help.
I'm almost 100% certain that BC 1.1 is enabled on your computer. It's extremely common with ASUS boards. It is on other boards as well. Find out how you can disable it from the manufacturer and it will work.
Sent from my SAMSUNG-SM-N900A using Tapatalk
agent929 said:
I'm almost 100% certain that BC 1.1 is enabled on your computer.
Click to expand...
Click to collapse
Possibly. But I don't have BC 1.1 enabled on mine, and I have the same problem on my non-Intel USB 3.0 ports (but the Intel ones work).
Gary02468 said:
Possibly. But I don't have BC 1.1 enabled on mine, and I have the same problem on my non-Intel USB 3.0 ports (but the Intel ones work).
Click to expand...
Click to collapse
Odd. I wish I had your machine so I could duplicate the problem.
Sent from my SAMSUNG-SGH-I467 using Tapatalk 4
agent929 said:
I'm almost 100% certain that BC 1.1 is enabled on your computer. It's extremely common with ASUS boards. It is on other boards as well. Find out how you can disable it from the manufacturer and it will work.
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
Thank you. This is the issue I had. I have an Asus motherboard, and I did have Ai Charger+ enabled, that supposedly charges BC 1.1 devices 3x faster.
So for anyone who has AI Suite installed, open it up from the system tray, go to Tool, then Ai Charger+, and make sure it's disabled.
I just re-tried the USB 3.0 port on my PC that previously didn't connect to my N3 in USB 3.0 mode, and it now does. I don't know when or how it got fixed. The hardware is still the same and I haven't manually changed anything on my PC or N3 that would be relevant, so either the PC or the N3 must have received some intervening update that repaired the problem.
Gary02468 said:
When I plug my N3 into a USB 3.0 port on my Windows 7 PC (using the cable that came with the phone), it works fine until I select the phone option to use USB 3.0 mode. At that point, my PC stops recognizing the phone (it disappears from Windows Explorer). Has anyone else had this problem, and does anyone know of a solution?
Click to expand...
Click to collapse
An incompatible update for the Texas Instruments XHCI controller was delivered through Microsoft Windows Update. If your computer received this update, use the following steps to roll the controller driver back to the previous version:
Click Start , enter device manager into the search field, and click Device Manager from the results.
In Device Manager, click the plus sign (+) next to Universal Serial Bus Controllers to expand the list.
Right-click Texas Instruments XHCI Controller and select Properties . If Texas Instruments XHCI Controller is not listed, then this step will not fix the problem. Find and use another section on this page.
Paulita1 said:
An incompatible update for the Texas Instruments XHCI controller was delivered through Microsoft Windows Update.
Click to expand...
Click to collapse
Thanks, but as just mentioned, my problem already fixed itself. Also, my PC doesn't have the TI XHCI controller. Also, the warning you quote is from more than a year ago, so it is very unlikely to still be applicable.
Like in the topic. My pc can't seem to notice my HTC one phone. Not at all.
Some details:
PC - Laptop Lenovo Y580
Operating system - Windows 8.1 64 bit
Android - 5.0.2 I think (Lollipop)
My phone notices the cable (asks for internet tethering etc.) but I don't see it anywhere in pc's Device Manager (neither does HTC Sync Manager).
I've tried numerous things. I installed HTC Sync Manager, I've installed HTC drivers separately, reinstalled generic USB driver and drivers for USB 3.0, changed cable, changed port to another USB 2.0, change to USB 3.0, checked if it works on friend's pc (nope), reinstalled almost any of above mentioned things witt antivirus disabled, with firewall disabled, with almost anything that can be disabled. Nothing. It's not that case of wrong driver. My pc don't see this phone at all.
To be honest I'm tired. Like really tired. I've spent all free time I could find last week trying to somehow make it work. With no effect whatsoever. I don't see even slice of progress (noticing SOMETHING in device manager would be nice). I would love to see some way to analise this. I'm getting closer and closer to just buying new phone. Even though I don't want one, but I can't do any testing with this device.
EDIT: Few things I've remembered about my tries: I've tried both USB debugging on and off, and I've also already done factor reset of the phone - to no effect obviously.
When connected to pc, phone can be charged, but PC doesn't react in any way (no "USB connected", popping up HTC Sync Manager or "Media device connected" info).
I'll appreciate any help. Especially if it manages to change something in my situation.
Best regards,
Hisuu
Hisuu said:
Like in the topic. My pc can't seem to notice my HTC one phone. Not at all.
Some details:
PC - Laptop Lenovo Y580
Operating system - Windows 8.1 64 bit
Android - 5.0.2 I think (Lollipop)
My phone notices the cable (asks for internet tethering etc.) but I don't see it anywhere in pc's Device Manager (neither does HTC Sync Manager).
I've tried numerous things. I installed HTC Sync Manager, I've installed HTC drivers separately, reinstalled generic USB driver and drivers for USB 3.0, changed cable, changed port to another USB 2.0, change to USB 3.0, checked if it works on friend's pc (nope), reinstalled almost any of above mentioned things witt antivirus disabled, with firewall disabled, with almost anything that can be disabled. Nothing. It's not that case of wrong driver. My pc don't see this phone at all.
To be honest I'm tired. Like really tired. I've spent all free time I could find last week trying to somehow make it work. With no effect whatsoever. I don't see even slice of progress (noticing SOMETHING in device manager would be nice). I would love to see some way to analise this. I'm getting closer and closer to just buying new phone. Even though I don't want one, but I can't do any testing with this device.
I'll appreciate any help. Especially if it manages to change something in my situation.
Best regards,
Hisuu
Click to expand...
Click to collapse
When you plug in your phone to the computer do you get the following:
USB Connected
HTC Sync Manager
Media device [MTP] connected
Can you charge your phone while connected to the computer or do you have to use the wall charger to charge your phone? If you don't see the programs listed above, it sounds like a hardware issue with the USB port on your phone.
@majmoz
When you plug in your phone to the computer do you get the following:
USB Connected
HTC Sync Manager
Media device [MTP] connected
Click to expand...
Click to collapse
No, no and no. My pc seems to not react with anything (neither did friend's pc).
Can you charge your phone while connected to the computer or do you have to use the wall charger to charge your phone? If you don't see the programs listed above, it sounds like a hardware issue with the USB port on your phone.
Click to expand...
Click to collapse
Yes, I can charge phone when connected to PC.
And as I mentioned phone actually notices it's connected to something, and asks what mode to enter (USB tethering, smart network sharing etc.). But it also seems... kinda dodgy. Sometimes phone doesn't react, I have to reconnect or even restart it. Sometimes "USB connected, Tap to change settings" stays... even after I have already disconnected it .
Few things I've remembered about my tries: I've tried both USB debugging on and off, and I've also already done factor reset of the phone - to no effect obviously. (I'll add this info to 1st post to gather info in one place).
Any other ideas?
This topic is my last resort, because I'm out of ideas and start leaning to buying new phone just for testing purposes (either Samsung Galaxy S3 or Nexus4 I guess).
Hisuu said:
Any other ideas?
This topic is my last resort, because I'm out of ideas and start leaning to buying new phone just for testing purposes (either Samsung Galaxy S3 or Nexus4 I guess).
Click to expand...
Click to collapse
start from scratch: Uninstall HTC sync and all the drivers you have tried. Then install HTC drivers only (not the generic drivers) or install HTC sync and uninstall it but keep the drivers installed (the idea is to have the driver installed but not HTC Sync, we don't want Sync to interact with the phone).
Try another USB cable but make sure its Data enabled (not only a charging cable). Some cheap cables are for charging only, no data connection.
Try another USB port, use 2.0 usb ports, do not use any external usb hub, use th eport directly on your motherboard (at the back of your computer).
Try with another computer
Clean your phone usb port using a cotton swab with some isotropic alcohol and then apply (spray) a light coat of electrical enhancer on your usb port (see your local electronic supplier or even some hardware stores)
alray said:
start from scratch: Uninstall HTC sync and all the drivers you have tried. Then install HTC drivers only (not the generic drivers) or install HTC sync and uninstall it but keep the drivers installed (the idea is to have the driver installed but not HTC Sync, we don't want Sync to interact with the phone).
Try another USB cable but make sure its Data enabled (not only a charging cable). Some cheap cables are for charging only, no data connection.
Try another USB port, use 2.0 usb ports, do not use any external usb hub, use th eport directly on your motherboard (at the back of your computer).
Try with another computer
Clean your phone usb port using a cotton swab with some isotropic alcohol and then apply (spray) a light coat of electrical enhancer on your usb port (see your local electronic supplier or even some hardware stores)
Click to expand...
Click to collapse
Tried other cables (data enabled, they were from different phones), as well as different USB ports (both 2.0 and 3.0). Also tried another pc (no luck).
Uninstalled HTC Sync and drivers so many times I can't count it ;]
I'll try to clean the port and maybe use motherboard on friend's pc (on his machine I've only used front panel). Hopefully something works. Thanks for your input, I appreciate it.
So the story is that i got a samsung galaxy note 5 (n920i) with a broken screen from my sister and it worked fine before. A year later i fixed the phone and wiped the files, cache and stuff i noticed that it did not charge with my aftermarket charging cable (battery was at 0%). I thought the cable was screwed so i used an official samsung one and it started charging. once it started up i did all the startup installation process and such but then i noticed that it would not use fast charge (i have an official samsung fast charge socket) even with the fast charge setting on. so i thought to plug it into my pc but it does not recognise it at all. (device descriptor request failed every time) I used many different ports on my pc and laptop, used many aftermarket and official charging cables, i even used it on devices like the gear vr and a docking station and they dont recognise it either.
I found a post saying to push up the tongue in the charging port which did not fix it, i tried all such drivers and fixes thinking its my pc and/or laptop but no luck, like i said i even used devices like docking station and gear vr and both dont recognise it either. So i just thought it may be the charging port its self and purchased a new one to install(i also got a new battery just incase) . After replacing both the charging dock and the battery successfully it still does not work on my pc nor does it charge properly. it is running on the newest update out right now.
edit: I also lost the little white signal cable for the antenna while replacing charge port but i have purchased a new one and its on the way. (if that causes an issue)
I have tried using samsung kies and smart switch with drivers and it does not recognise it either
I dont know what else to do can someone help me figure it out whats wrong.
Thanks
I have the same problem.
Is there any way to root note 5 n920v without pc?
My phone have a problem that does not connect to pc with usb cable, my last hope is to try to install a new firmware.
By research, i think its a software problem.
arturroch said:
Is there any way to root note 5 n920v without pc?
My phone have a problem that does not connect to pc with usb cable, my last hope is to try to install a new firmware.
By research, i think its a software problem.
Click to expand...
Click to collapse
Thats exactly what i think but i dont know how to flash it without a pc
i have same problem...
problem usb unable to recognized
currently my note 5 no os installed, i try flash stock rom using odin but usb not recognized. i also try pendrive otg also unable to detect the pendrive