[Q] Defective Note? - Galaxy Note GT-N7000 Q&A, Help & Troubleshooting

I bought a new N7000 and everything works fine except I can't get it to connect via usb. Kies won't connect to the phone but everything else works fine with it. I can transfer via wifi with Kies.
The charger that came with it also wouldn't work, so I got my G2X usb cord and wall adapter and it charges that way, otherwise, the computer won't recognize it.
After rooting it Windows 7 finally installed the drivers for it, and the computer showed it was charging (still no usb storage though) and once I unplugged it and plugged it back in again no response.
Tried mounting usb storage through CWM and still nothing. I would think if there was something wrong with the charging port that it wouldn't work at all, but I can charge via a/c adapter. Confused.

A good test for this may be to try the Android SDK to try and get an adb connection. The reason I say this is it bypasses the samsung usb drivers and uses a generic set. If you can get an adb connection and pass a few basic commands then you'll know it's not hardware issue.
There are a few possibilities for this error...
1. MTP service is not starting correctly on the device which would suggest needing a rom reflash or factory reset. Using the Android sdk connection will help determine this
2. MTP not starting correctly at pc, suggesting driver installation/corrupt download of samsung drivers, again android sdk will help determine this
3. Usb port of pc issue. On my rig, connection usually fails off front ports, but rear ones work fine.
4. Cabling, does sound like the cable/charger that was supplied may be faulty.
5. And finally, the hardware usb on device is faulty.
How were you able to root.?
Sent from my GT-N7000 using xda premium

Once in download mode Oding would recognize the device. Other than that, the computer never will.

Related

ADB device offline

I've been using ADB the last couple of days to install apps on my Captivate and all of the sudden it stopped working today.
When I type 'adb devices' the phone comes up right away, but it shows offline.
I have tried reinstalling the drivers and Android SDK, but no luck. I've searched around and found some others with this issue, but haven't really found a fix that works for me.
Any idea why ADB would just stop working like that? I even performed a factory reset of the phone and put everything back to defaults.
Ok I almost pulled my hair out, but I found the problem.
For some reason, ADB does not work with the Samsung USB cable that came with the Captivate.
I switched to another USB cable and it works just fine.
Man, I really thought I was going crazy.
wimbet said:
For some reason, ADB does not work with the Samsung USB cable that came with the Captivate.
I switched to another USB cable and it works just fine.
Click to expand...
Click to collapse
What the hell is that about!? I wish all these companies would stop trying to break from standards by proprietizing common cables.
I can't get the drivers to work. Where did you get yours?
Ok I almost pulled my hair out, but I found the problem.
For some reason, ADB does not work with the Samsung USB cable that came with the Captivate.
I switched to another USB cable and it works just fine.
Man, I really thought I was going crazy.
Click to expand...
Click to collapse
Yeah I buy that, I couldn't even get the thing to try and connect at all with out switching usb connections on my computer.
stock cable works. I just rooted and ran into that problem. In order to get around it if you cant get a diff cable, make sure that b4 you connect your phone to your pc you turn off your internet so it doesnt auto dl the drivers. b4 u connect, dl the drivers for your phone from the root thread. Plug your phone into ur comp with the internet off and close any pop ups. Go to device manager look for the notification labled usb or captivateand right click and select update. Select search from file on disk or select file (something like that, i forget) and scroll and select the folder where you extracted the usb drivers. Make sure the checkbox that says search subfolders is checked and click next to install. two more drivers will pop up in device manager after u install the first one. Repeat the same procedure for both of them and then you should be able to use adb just fine to root.
Just wanted to further confirm that using a different microusb cable works! I keep reinstalling the drivers but it kept showing the device was offline. Then I tried my old Nokia N85 cable and it worked like charm! So weird how usb cables aren't made equally, unless Samsung designed the cable to prevent using adb?
I had this issue for a little while, but I installed the Samsung Kies software (which contains drivers) and uninstalled the ADB drivers I had originally downloaded. It's worked like a charm since then.
Go to SamsungApps.com and then use the canada site, as the software isn't really available in the US yet.
I have had no problems using the stock cable on my Laptop and work PC, both are Win 7 32bit. The same cannot be said for my my main home PC which is Win 7 64bit. Neither the stock cable nor an after market cable worked with ADB.
For the 32bit OSes I installed the Kies software and the usb device gets installed correctly. for the 64bit OS, I installed the Kies software but could get the phone to connect correctly. I then tried to install the 64bit drivers that are floating around the web. The 64 bit drivers worked enough to get the phone connected to the PC but when I tried to query "adb devices" the phone would always appear as offline. I've tried several things: install/uninstall drivers and software on the PC, restart the PC and Phone, change cables. Nothing seems to help on Win 7 64bit.
It seems to me that there might be a bug in the 64bit driver, though I have no proof of a bug.
I am going to keep playing with the 64bit OS until i figure it out or get so annoyed a that I just give up.
I'll be using my Win 7 32 bit laptop until I get the 64bit PC to work.
TimF said:
I have had no problems using the stock cable on my Laptop and work PC, both are Win 7 32bit. The same cannot be said for my my main home PC which is Win 7 64bit. Neither the stock cable nor an after market cable worked with ADB.
For the 32bit OSes I installed the Kies software and the usb device gets installed correctly. for the 64bit OS, I installed the Kies software but could get the phone to connect correctly. I then tried to install the 64bit drivers that are floating around the web. The 64 bit drivers worked enough to get the phone connected to the PC but when I tried to query "adb devices" the phone would always appear as offline. I've tried several things: install/uninstall drivers and software on the PC, restart the PC and Phone, change cables. Nothing seems to help on Win 7 64bit.
It seems to me that there might be a bug in the 64bit driver, though I have no proof of a bug.
I am going to keep playing with the 64bit OS until i figure it out or get so annoyed a that I just give up.
I'll be using my Win 7 32 bit laptop until I get the 64bit PC to work.
Click to expand...
Click to collapse
i've been able to install .apk's with my win7 64-bit ADB :O
all i did was install Samsung Kies.
i don't think i've ever had a problem...?
EDIT: i'm using the cable that came with it and no problems yet.
I'm running win 7 x64 and Kies did the trick for me. I haven't had a single issue connecting my phone since I did that.
Sent from my SAMSUNG-SGH-I897 using XDA App
Justa dding to the anecdotes.
I was having problems with the included cable using the front USB. It would show as Device Offline, also the charging wasn't very strong.
I switched to the onboard USB at the back of the case, and adb worked fine with the included cable.
Looks like I'll be picking up a couple extra USB cables so I won't have to continuously do the desk dive everytime I need to use it somewhere else.
1. I installed the kies drivers first and it would say offline when i checked the device through the cmd prompt.
2. I then installed the adb drivers and it then said the device was online.
3. i then rooted the phone and went on my way. i then tried it a second time and it said device offline.
4. nothing changed during this time except that i turned off debug mode, changed it to mass storage and plugged it back into the usb to transfer some files.
5. on returning to debug mode it no longer tells me the device is online. i have tried different USB ports as well.
6. i deleted the drivers, and reinstalled and it still says offline.
very frustrating.
wow. i forgot to try plugging it into another USB port. that worked. sorry about previous post.
I am running Windows 7 Home Premium 64bit on my laptop,
I installed the samsung 64bit drivers, it was an installer i found on the web, not the kies installer packaged driver one.
i changed my setting on my captivate to Mass Storage.
I mounted usb and everything works, by that I mean i was able to ADB like no tomorrow without any issues.
Then I made the mistake of installing Samsung Kies and that messed up my previous drivers and I wasnt able to ADB to my phone. I had to uninstall Samsung Kies and my phone still wasnt being found I still couldnt ADB.
my solution to fixing was restarted my phone and computer, without my phone connected to USB i re-installed the Samsung 64bit Driver Package, then hooked up my phone made sure Mass Storage was selected and Mounted USB and bam was able to ADB again.
hope this helps! also i have been doing videos helping people with issues with samsung's captivate on youtube, youtube.com/johnnyzappone if anyone wants to check em out, if anyone has any suggestions please let me know and id be happy to release a video!
I resolved my issues, I plugged the stock cable into one of the rear usb ports and the device is now available on my main PC Win 7 64 bit.
wimbet said:
Ok I almost pulled my hair out, but I found the problem.
For some reason, ADB does not work with the Samsung USB cable that came with the Captivate.
I switched to another USB cable and it works just fine.
Click to expand...
Click to collapse
Confirmed this made my device stop appearing as offline with adb.
How it is even possible that the cable prevents (only) adb access on the PC, I have no idea.
I have windows 7 and mac osx and I can use adb with both using the stock USB.
i have debugging active.
lol @ the samsung cable.
i've 2 indentic cables here, one doesn't work. plugged in the other one and this one works...
maby its just a strange issue on windows, next time try to pull out the cable and put in back in then connect your device again this should work.... :s
because earlier the cable just worked fine and now it doesn't.. so good luck xD
joelpt said:
Confirmed this made my device stop appearing as offline with adb.
How it is even possible that the cable prevents (only) adb access on the PC, I have no idea.
Click to expand...
Click to collapse
also can confirm PITA

[Q] Tried tons of links to drivers on multiple threads. cant connect phone to pc.

So for 3 days now i have been reading thread after thread on xda. i cant seem to connect my phone to my computer. Every time i come across a new link to drivers i try it but still no dice.
What happens:
Install Drivers
Phone set to mass storage
plug usb in
mount sd
windows thinks...
USB Device not recognized
Phone: Captivate, stock everything (with ota update)
OS: Windows 7 64 bit
What am i doing or not doing?
I apologize in advance if i have not stumble across thread where this has already been answered.
hacklerg said:
So for 3 days now i have been reading thread after thread on xda. i cant seem to connect my phone to my computer. Every time i come across a new link to drivers i try it but still no dice.
What happens:
Install Drivers
Phone set to mass storage
plug usb in
mount sd
windows thinks...
USB Device not recognized
Phone: Captivate, stock everything (with ota update)
OS: Windows 7 64 bit
What am i doing or not doing?
I apologize in advance if i have not stumble across thread where this has already been answered.
Click to expand...
Click to collapse
Try uninstalling all the drivers and try one again using x64 (I know you probably did it already, but just confirming).
Maybe try doing a factory reset?
So i uninstalled the drivers using the uninstaller application that came with the download then i deleted the files off the computer.
went to the captivate wiki on xda, downloaded the 64 bit drivers from that link (look exactly the same as the other links), then ran the installer application from that download.
what happened was at the end of the install wizard it said that: "mss install wizard was not completed... install wizard was not succesfully installed samsung usb driver for mobile phones.".
I did however notice that at one point in the wizad it called the driver x86 instea of x64.
i would be lieing if i didnt say i hated samsung right now. o yea and i think at&t too. ha ha
Thanks for the help! : )
so in addition to hours spent on other days, im about 5 hours into trying to make the phone connect today.
it seems worse now, it only sometimes sees a device it cant recognize.
i tried more batches of driver uninstall/installs and i even downloaded the full kies.
nothing seems to make it go. im about to lob this thing across the room. any other suggestions or people with a similar problem?
any help would be much appreciated.
1) Scrub your system again of all Samsung drivers.
2) Go to Samsung Software & Firmware Downloads and get the Mini Kies program.
3) Install Mini Kies, this will install drivers.
4) Set USB settings on phone to ask on connection, Settings>Applications>USB Settings>Ask on Connection
5) Connect phone to computer
6) Select Mass Storage when the phone asks
7) Mount phone to computer, depends on which ROM you are running
8) Report back,
I'm running Windows 7 x64 Home Premium and have no troubles connecting. Hope this helps.
ok thanks for the tips.
Here's what i did:
Download mini kies from the link (i noticed that there were driver there to but i did not download that link)
Set phone to ask on connection
plug phone into computer
set to mass storage.
mount sd card
computer says "usb device not recognzed"
Mini Kies still says "please connect mobile phone"
i scream!
what do you suggest i do from here?
hacklerg said:
ok thanks for the tips.
Here's what i did:
Download mini kies from the link (i noticed that there were driver there to but i did not download that link)
Set phone to ask on connection
plug phone into computer
set to mass storage.
mount sd card
computer says "usb device not recognzed"
Mini Kies still says "please connect mobile phone"
i scream!
what do you suggest i do from here?
Click to expand...
Click to collapse
Have you tried a rear USB port instead of a front? I don't know why but many have claimed this was the trick. It should not work, but for some reason it does for some.
alphadog00 said:
Have you tried a rear USB port instead of a front? I don't know why but many have claimed this was the trick. It should not work, but for some reason it does for some.
Click to expand...
Click to collapse
The usb ports on the back of the computer are usually connected directly to the motherboard. The usb ports located other places on the computer are usually connected to the mother board via a secondary card of some type - this adds another level of hardware and software drivers required to make those ports work. Also it is not unusual for some usb to operate at different power levels - often referred to as powered and non powered ports.
So not all ports are the same which is why some people have different results on different ports on their computer.
One other option that sometimes works: turn on usb debugging in settings/applications/development. Then connect the usb. Pull down the notification window and select the button that says something like "select to copy files...". This brings up a dialogue box asking to mount the phone, and you select that.
Sent from my SAMSUNG-SGH-I897 using XDA App
alright i tried
every single usb port (it a laptop btw sorry should of said that earlier)
and also with and without debugging
computer still says usb device not recognized.
is there any more info that anyone needs? Tried hooking the phone up to a mac also (snow leopard osx laptop) no luck still.
dayv said:
The usb ports on the back of the computer are usually connected directly to the motherboard. The usb ports located other places on the computer are usually connected to the mother board via a secondary card of some type - this adds another level of hardware and software drivers required to make those ports work. Also it is not unusual for some usb to operate at different power levels - often referred to as powered and non powered ports.
So not all ports are the same which is why some people have different results on different ports on their computer.
Click to expand...
Click to collapse
I have built many machines and never had a device work on one USB port and not on another.
All my USB devices that require power, require an actual AC adapter -As for unpowered ports - never heard of that. Powered and unpowered hubs yes - but not unpowered ports.
alphadog00 said:
I have built many machines and never had a device work on one USB port and not on another.
All my USB devices that require power, require an actual AC adapter -As for unpowered ports - never heard of that. Powered and unpowered hubs yes - but not unpowered ports.
Click to expand...
Click to collapse
First, just to make this clear all usb ports are powered, and so long as they are in compliance with the usb standard they are powered to 5v.
Second, what you referring to with powered/non powered usb hubs is a usb hub that has a secondary power source (ie includes ac power cable maybe) vs a usb hub that is only powered by the usb serial bus via the usb connecter to the computer.
What was referring to in powered/non powered usb port is a technology included in some ports that allows that port to use the power of two usb ports in one port - not sure but I believe it is an ibm technology - which is some times referred to slangly and inaccurately as powered usb
Now the point of my post was to point out even though there is a universal standard for usb - depending on how these ports are actually connected to the serial bus on the mother board will affect they way they perform - ie usb on the back of the computer that is mounted directly to the mother board serial bus vs one connected via a pci card.
And even though you have never experienced differing performance in your usb ports does not mean that it doesn't happen - it is actually quite common particularly with devices that both connect via usb as well as charge its battery via usb.
I currently have a computer with 7 usb ports all of which will connect and work with my wife's ipod - but I have found two of these ports that will not charge her ipod. most likely this failure to charge her ipod is due to the hardware (or the software driver for the said hardware) in between these two ports and the mother board.
In all of the computers you have built have you built any that had usb ports mounted directly on the mother board serial bus that you also connected a usb pci card to allow for more usb ports? I guarantee you if you do this often enough you wil eventually build a computer that has usb ports with differing performance.
while the info on usb is nice : ) i would very much appreciate any help on gettingmy phone connected. thanks!
hacklerg said:
while the info on usb is nice : ) i would very much appreciate any help on gettingmy phone connected. thanks!
Click to expand...
Click to collapse
I'm guessing by now you have tried all your ports, lol. have you tested your phone on other computers and/or with other usb cables?
One thing to try is check and see if there are any driver updates for the usb hardware in your computer. You can usually find these updates with the computer vendor and/or mother board manufacturer support.
Sorry I missed your post earlier about connecting to a mac - when you connected to the mac was your phone in debugging mode?
I don't know if it is necessary to connect to a mac, but to get some linux distros to mount the drives in cappi it has to be in debugging mode and while linux and NEXTstep are different they are in the same family, have the same ancestor. maybe if someone with a mac read s this they can let us know if it is needed.
If you keep connecting to different computer with no luck, try a different usb cable.
Actually its connecting to a pc. I just tried to connect to a mac wouldn't work there either.
But I've tried all the different combos of debugging and mass storage options it just says it doesn't recognize the usb device.
I have tried a bunch of different drivers and using both kies and mini kies.
Windows 7 64 bit
Laptop
Captivate (stock everything)
Sent from my SAMSUNG-SGH-I897 using XDA App
hacklerg said:
Actually its connecting to a pc. I just tried to connect to a mac wouldn't work there either.
But I've tried all the different combos of debugging and mass storage options it just says it doesn't recognize the usb device.
I have tried a bunch of different drivers and using both kies and mini kies.
Windows 7 64 bit
Laptop
Captivate (stock everything)
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
getting unrecognized usb device is almost certainly a driver issue - what ever kept it from working with the mac is something else.
have you downloaded and installed the drivers dg has linked in his odin 3 one click thread?
Second have you had a chance to check if your computer had any usb driver updates? One of my machines would not properly identify my phone that I tried reinstalling drivers on and I found there was and update for the mother board usb controller - after updating it instantly recognized it.
I am having the same issue with an added twist, which is that some USB ports will rapidly disconnection/reconnect the device to windows even though I havent unplugged it.
I have/had adb working on both my old laptop, and desktop. And like the OP I have spent many hours trying to get this to work. Very frustrating.

Droid 3 undetectable

Alright, So I'm looking to help a friend get to the point where they can plug in their Droid 3 and it actually work.
Have plugged into every USB port, have installed the drivers Verizon reccomends installing for the device.
Basically we called up Verizon, and requested to get a actual OEM/Motorla cable. They sent a actual Motorola cable. Still doesn't work.
From what I understand the device has only been detected ONCE, and it was unsuccessful at finding drivers, now when you plug it in it doesn't even try to look for drivers. It just charges. gives you no options to mount or anything.
I've shot in and uninstalled alot of the drivers so it would cause it to re-detect and that attempt was unsuccessful as well. Uninstalled the Motorola driver application and did the same thing over, Uninstalled the USB drivers. Still nothing.
The device does run the most current version of Android, It is running stock. any clues?
perhaps try to manually install the drivers control panel/hardware/devices an printers
Have you checked the actual setting for the usb connection itself? Is it on charge only mode? Try a different computer if you can, if not, see if you can change the setting for when you first plug it into a computer, you should get the options of pc mode, charge only, media sync, and hard disk.
Sent from my DROID3 using XDA App
Jell - I'll shoot in and give that a shot if I can see if I can, Is i'll check for a driver package on the forums I guess see if anyone has one
Josh -- Not sure how to actually set the setting for the usb connection rather then when you plug it in and it asks for you to set it.
You plug it in and it charges, Doesn't ask what mode you want to put it in. Its like you're plugging it into a charger.
I have the same problem with connecting. My phone isn't recognizing that its plugged into a computer, it thinks it is plugged into a wall charger. It would be nice to know if anyone have figure this problem out.

[Q] USB/Charging Issue. Need help

Hello. I have been using S4 for few months now and had it rooted. It is an amazing phone and work perfectly well
Recently all of sudden, when I put my cable in for charging, my phone wont detect it. Nothing happened on the screen (no "charging sign written", no lightning sign at the top right corner). But if you just leave it as it is, the phone will be charge to full.
Same with the USB as well. I had no problem of connecting my phone to my PC via USB before. But now my PC cant detect my phone anymore even with KIES.
Both of these problems turn out at the same time. Initially I assume something might be wrong with the usb port of my phone or something hardware related.
Weird enough, when I try connecting the phone to my PC in Odin Mode, the PC can detect my phone.
I had tried unroot my phone with a stock firmware and the problem is still persist. Had google around and find no solutions.
Anyone had any idea to work around this problem? It is really troublesome to not be able to connect my phone to my PC
Do you have the latest drivers installed? Have you tried a different cable? A different USB port?
Sent from my SAMSUNG-SGH-I537 using Tapatalk 4
Yeap. Latest driver. Different cable. Different usb port. Different power source. Nothing work
apexiology said:
Yeap. Latest driver. Different cable. Different usb port. Different power source. Nothing work
Click to expand...
Click to collapse
try un-installing the device drivers from pc. then reinstall again.
did that too. not working.
I dont think the problem is the pc driver. As I mentioned before. when I go into odin mode. it can detect my phone.
And its not only usb that cannot be detected.
Had problem with the charging too as what I mentioned above even when I charge using a power source directly

[Q] USB connection problem

Hello,
I'm more convinced that it's drivers problem, but my SIII Mini is giving no signals about connecting to PC while using USB cable, except it's just charging.
USB Debugging is obviously on.
Tried factory reset and installing few "versions" of Samsung usb drivers.
Don't have 2nd PC, nor 2nd cable, but cable was working with another phone (not samsung though).
I'm using Win7 x64.
Odin doesn't see anything either.
There's no SD card in my phone.
Rooting through app doesn't work.
Wifi connections (Kies/Ftp) does work, but i need that to be able to run/debug apps (i'd want to start to develop in Android) - if there was a chance to connect phone without using USB cable to Android Studio/Eclipse, then i could skip USB connection and use that instead. Emulators can't do all the jobs and are running slow on my PC + real phone means i can exactly know how app will work in the real usage.
Last times at reinstalling there was no such a thing, but when last time i've tried to connect my phone to pc and installed drivers few weeks ago, after installation finish, windows was showing in it's "drivers installation processes" that drivers installation failed, because "couldn't find the driver" (if i can remember, but that's what it said more or less).
Traditional question: have you an idea, what could be going wrong here? If need more informations, i can deliver.

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