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Hi everyone,
I'm having issues connecting my Samsung Captivate to my computer. For about a week, it worked fine, I was able to transfer files to my phone but recently I noticed that the "USB connected" notification is not showing on the phone when plugged in to the computer.
Now, when I plug in my phone to the computer it just charges but doesn't comunicate with my computer. A friend of mine bought the same phone right after I did and he gets the "USB connected" connected when he plugs in his.
I tried using his USB cable but again, the phone is not recognized by Windows nor the phone detects it is connected to the computer. I've tried installing several USB drivers that I've come across on several forums, but nothing. I even downloaded and updated Kies to the latest version, but still nothing.
My phone is unlocked and NOT rooted, and I'm using Windows 7 x64. I've set the USB Settings to Mass Storage, even to Ask on Connection, but it doesn't ask anything when I connect the phone to a USB on my computer.
Sometimes Windows knows there is a device connected but says it couldn't recognize it.
I already did a factory reset, but the issue was not solved. I've tried connecting it to other computers, but still hasn't been able to connect my phone correctly.
What could it be?
Thanks!
Hmm. You have Mass Storage selected and up-to-date USB drivers. Try selecting USB-Debugging and Stay Awake in the Development option of your phone. If that doesn't fix it, then I have a few other ideas.
Make sure the usb door is completely open, it should click into place, some users have reported this solves their usb issues.
I did what you told me, but still my phone ain't recognized by Windows nor my phone is aware that it has been conected to a computer
What other ideas do you have in mind?
catire said:
Make sure the usb door is completely open, it should click into place, some users have reported this solves their usb issues.
Click to expand...
Click to collapse
I'm sure usb door is completely opened
Have you tried using a different USB outlet on your computer? I had this same issue when I plugged my phone up using the USB outlet on the front of my computer then when I tried the one on the back of my computer it worked just fine.
Are you running a launcher app? I use launcher pro and can't connect until I change back to the default launcher with home switcher and launch it.
jgchaval said:
I did what you told me, but still my phone ain't recognized by Windows nor my phone is aware that it has been conected to a computer
What other ideas do you have in mind?
Click to expand...
Click to collapse
First off, think back. If it worked for a week and then suddenly stopped, what changed? Maybe you updated something on Windows or changed something on your phone. There's a reason it just stopped.
You can try using a free program called USBDeview.
It might do the trick for you and help you install the correct drivers. I'm thinking you no longer have them.
1. Download USBDeview (link is above)
2. Plug your phone in and open the program. Find all the HTC drivers-delete them
3. Unplug your phone and plug it back in
4. The correct drivers should install automatically
You can also try updating the drivers manually.
Galaxy S drivers (These are for ADB, but will work fine)
1. Click the Start Menu on your computer and right click "Computer"
2. Choose "Manage" --> it will ask you to continue --> "Device Manager"
3. Plug you phone in and look for it to pop up, probably under Portable Devices
4. Right click --> "Properties" --> "Update Driver" --> "Browse" --> "Let Me Pick" --> and navigate to the location you extracted the drivers to.
This is most likely a driver issue. I doubt your phone is messed up. You'll get it eventually. I also had a hard time getting my Captivate to connect. After uninstalling and reinstalling my drivers (more than once) it finally worked. One last thing, for now. When you uninstall drivers, also make sure you don't have any installed under your program list. As in, Control Panel --> Uninstall a program. Good luck!
climber1872000 said:
Have you tried using a different USB outlet on your computer? I had this same issue when I plugged my phone up using the USB outlet on the front of my computer then when I tried the one on the back of my computer it worked just fine.
Click to expand...
Click to collapse
A friend of mine, who bought the same phone on the same day as I did, plugged in his phone on my computer using my cable to the same port my phone was connected, and he did get the "USB Connected" notification on his phone
govgeek said:
Are you running a launcher app? I use launcher pro and can't connect until I change back to the default launcher with home switcher and launch it.
Click to expand...
Click to collapse
No, i'm using the default launcher that comes with the Captivate
jgchaval said:
Hi everyone,
I'm having issues connecting my Samsung Captivate to my computer. For about a week, it worked fine, I was able to transfer files to my phone but recently I noticed that the "USB connected" notification is not showing on the phone when plugged in to the computer.
Now, when I plug in my phone to the computer it just charges but doesn't comunicate with my computer. A friend of mine bought the same phone right after I did and he gets the "USB connected" connected when he plugs in his.
I tried using his USB cable but again, the phone is not recognized by Windows nor the phone detects it is connected to the computer. I've tried installing several USB drivers that I've come across on several forums, but nothing. I even downloaded and updated Kies to the latest version, but still nothing.
My phone is unlocked and NOT rooted, and I'm using Windows 7 x64. I've set the USB Settings to Mass Storage, even to Ask on Connection, but it doesn't ask anything when I connect the phone to a USB on my computer.
Sometimes Windows knows there is a device connected but says it couldn't recognize it.
I already did a factory reset, but the issue was not solved. I've tried connecting it to other computers, but still hasn't been able to connect my phone correctly.
What could it be?
Thanks!
Click to expand...
Click to collapse
I just did the new AT&T update and mine is now having this problem. I have to manually go into manage applications > usb settings > mass storage to get it to work now
a.n said:
First off, think back. If it worked for a week and then suddenly stopped, what changed? Maybe you updated something on Windows or changed something on your phone. There's a reason it just stopped.
You can try using a free program called USBDeview.
It might do the trick for you and help you install the correct drivers. I'm thinking you no longer have them.
1. Download USBDeview (link is above)
2. Plug your phone in and open the program. Find all the HTC drivers-delete them
3. Unplug your phone and plug it back in
4. The correct drivers should install automatically
You can also try updating the drivers manually.
Galaxy S drivers (These are for ADB, but will work fine)
1. Click the Start Menu on your computer and right click "Computer"
2. Choose "Manage" --> it will ask you to continue --> "Device Manager"
3. Plug you phone in and look for it to pop up, probably under Portable Devices
4. Right click --> "Properties" --> "Update Driver" --> "Browse" --> "Let Me Pick" --> and navigate to the location you extracted the drivers to.
This is most likely a driver issue. I doubt your phone is messed up. You'll get it eventually. I also had a hard time getting my Captivate to connect. After uninstalling and reinstalling my drivers (more than once) it finally worked. One last thing, for now. When you uninstall drivers, also make sure you don't have any installed under your program list. As in, Control Panel --> Uninstall a program. Good luck!
Click to expand...
Click to collapse
I did all that yesterday, but the device ain't listed in the USBDeview nor it shows up in the Device Manager
did you finally fix this problem? because I'm having the same issue here
Same here. It was working fine, I could connect to Kies, transfer music in Media mode and see both sd drives in Mass Storage mode. Then I rooted today and now I get nothing. In anything but Kies mode I get the Windows Bong of Recognition, but still not visible in Explorer. Also, my Home screen stays active instead of switching to the USB animation like it did before. I know this can't be a consequence of rooting the phone, can it?
EDIT: More weirdness, with the phone connected in Mass Storage mode if I look at My Computer in Explorer there are 2 extra drives showing, but they are greyed out and when I click on either of them it asks me to insert a card as the drive is empty. WTF???
UPDATE: I unrooted and managed to get my USB connection back to working. It is still a bit flaky as I sometimes have to disconnect/reconnect several times before it works, but at least it now works although it sometimes loses sync in the middle of transferring a file. Can't imagine why simply rooting the phone would cause the loss of USB connectivity. I am going to reroot and see if it occurs again.
OK, a rerooted the phone and this problem is now back. I have no problem connecting while in debugging mode. I installed OCD (non-Market apps mod) and when I turn off debugging and connect I get the Windows bong and see the USB icon in the Notification bar, but the MTP screen never comes up and I can't see the phone in Explorer (Mass Storage mode) or in WMP (Media mode). Kies can;t see it in that mode, either. I really don't want to have to unroot every time I want to look at the phone contents. Any ideas? PLEASE!
I'm having a similar problem - I installed the Perception ROM and immediately afterwards I can't see the USB connection at all from my PC or my Mac. The USB icon on the phone does not come up either.
I'm trying to get my hands on a different cable - but the weird thing is when I plug the USB into my computer the phone starts charging for like half a second and then stops.
This is really annoying. I tried changing the rom to Cognition 3.02 but that didn't change anything.
There are a few topics on this here on the forum - I would recommend the following:
How are you rooting your phones? Nobody has said exactly how they are doing this. Are you using recommended rooting methods? Or are you using some app found on the market?
Make sure you have USB De-Bugging is turned on.
Make sure you have it listed as ask on connection.
For those who can see the drives in Windows...
Plug in your phone and then pull down your notification bar and click on the USB connected message. It will give you an option there to mount your SDCard(s) to Windows allowing you to transfer files.
Kies is junk - I'd recommend uninstalling it as it seems to cause more issues then it solves.
Use the drivers I have posted in the Q&A section (these are the ones that are linked in Design Gears Odin 1 Click Back to Stock post btw) - but I would try and COMPLETELY removing the pre-existing drivers before installing the new ones.
Make sure the USB Cable is plugged into the back USB port that is directly on your motherboard - this will ensure it's not a computer/hardware related issue.
I know of one user who had to go through his computer and manually remove all remnants of other drivers. I have my phone connected to both a Windows XP 32bit and a Windows 764bit systems and have been lucky to not have any USB issues.
If none of that works - I'd suggest taking it to your nearest AT&T/Rodgers shop and see if they can get the phone to connect (make sure it's back to stock!). If not they should warranty replace the device.
avgjoegeek said:
There are a few topics on this here on the forum - I would recommend the following:
How are you rooting your phones? Nobody has said exactly how they are doing this. Are you using recommended rooting methods? Or are you using some app found on the market?
Make sure you have USB De-Bugging is turned on.
Make sure you have it listed as ask on connection.
For those who can see the drives in Windows...
Plug in your phone and then pull down your notification bar and click on the USB connected message. It will give you an option there to mount your SDCard(s) to Windows allowing you to transfer files.
Kies is junk - I'd recommend uninstalling it as it seems to cause more issues then it solves.
Use the drivers I have posted in the Q&A section (these are the ones that are linked in Design Gears Odin 1 Click Back to Stock post btw) - but I would try and COMPLETELY removing the pre-existing drivers before installing the new ones.
Make sure the USB Cable is plugged into the back USB port that is directly on your motherboard - this will ensure it's not a computer/hardware related issue.
I know of one user who had to go through his computer and manually remove all remnants of other drivers. I have my phone connected to both a Windows XP 32bit and a Windows 764bit systems and have been lucky to not have any USB issues.
If none of that works - I'd suggest taking it to your nearest AT&T/Rodgers shop and see if they can get the phone to connect (make sure it's back to stock!). If not they should warranty replace the device.
Click to expand...
Click to collapse
This isn't my first rodeo... But to answer your questions:
I used the rooting method posted in XDA forums - the one-click rooting.
I've used the drivers included in the xda-forum. Not the kies software.
The only thing that changed was the loading of a new custom rom. The cable works (confirmed on my friend's phone). I can't get odin to restore back to stock because I can't get the computer to recognize the phone in either normal or in download mode. I've restored to stock using the jh7 in the stickied q&a thread
I don't think it's a hardware issue either - I think it's software-based. I'm going to try to take it to an at&t store today at lunch to see what they say.
I also have that problem only I noticed it when I cleared the dalvik cache. It messed up the auto rotate so it was always sideways and now I have no connectivity to the PC. Let me know how ATT treats you.
greeto4 said:
I also have that problem only I noticed it when I cleared the dalvik cache. It messed up the auto rotate so it was always sideways and now I have no connectivity to the PC. Let me know how ATT treats you.
Click to expand...
Click to collapse
What rom are you on
The phone charges fine when plugged into the usb port, but I get usb device not recognized errors. It doesn't even popup to install any drivers.
I've tried installing the motorola drivers manually, but that didn't work either. I'm using the cable that came with my lg revolution as verizon said that would work just fine for the bionic. It does, but just for charging not managing the sdcard, etc.
When you plug it in, pull your status bar down, then select your USB mode. Make sure you don't have it set on charge only.
Sent from my DROID BIONIC using XDA
There is no usb notification on the pull down bar for some reason. Not even toggles for wifi, bluetooth, etc on the pull down bar.
Verizon is sending a bionic cable =/.
Check to make sure that your usb ports are working, my laptop shorted out all its usb ports at once while my bionic was plugged in. Also make sure that the cord is plugged in correctly to your phone and computer
If its charging but doesnt show anything in the pulldown, either your USB ports arent running correctly or the cord isn't supported for usb transfers.
I am having the same issue with my wife's phone. We both have Bionics and I have tried both cables on both PCs, mine works flawlessly on all, but her's will not detect a USB connection except to charge. Plugging the USB cable in shows battery charging but will not prompt for USB mode.
When Windows detects the device the driver install fails saying "Device unplugged"
Having usb debugging checked under apps can cause similar problems also.
I have to select Turn on usb storage. then unplug the cable and plug it in again. selecting turn on storage again usually does the trick.
This is on AOKP SELFKANG roms. YMMV
Have tried unticking USB Debugging, did not resolve issue.
Unable to toggle USB Storage as the phone does not detect and prompt when plugged in. Has worked previously, just stopped.
Just got the cable Verizon sent me, it's not even working either. I get no prompt to enable usb, I've tried usb debugging on and off, tried every port on my computer, this cable is the only thing that will not work in any port, the ports are good since I have other things in the same ones I've tried.
Now motorola is sending me a motorola cable after making me do a factory reset to test the one Verizon sent me -_-. God, I'm getting tired of reinstalling/setting up everything. There's no way to backup, etc without being rooted is there?
Let us know if the Motorola cable fixes it.
unfortunately, no you can't back up your phone w/o it being rooted.
that sucks about the cable, I would be all over VZW sending you a new phone if the cable from Moto doesn't work. It should be covered under the hardware warranty and should only cost you shipping.
have you tried either cable on a different computer altogether?
I had this very same problem on my samsung Captivate and then again on a brand new LG Thrill. they had worked fine connecting to W7 ultimate. then one day nothing. got the USB failed error. no USB connect option on the top bar. got the LG replaced last week. hooks up fine just like the last one.
Moto cable, 1st plugin and it works fine -_-.
at least it is working now, makes no sense why some of these devices can use literally any micro usb cable you can find (mine is this case) and others you HAVE to use the Moto cable or nothing will work.
That makes so little sense. I have two Motorola cables, the ones that came with the phone, and neither of them are working with my wife's phone.
from my Experience, Only the stock Bionic Cable works right. Others dont charge as fast and wont let me mount to pc. Not sure why. Guessing maybe the Bionic cable is set to higher frequencies since its a Dual core phone?
Well, as an old RF engineer I will make a guess. I recall folks saying the inside two pins carry the data. The data rate is certainly high enough to cause problems if the cable is made wrong. I will look in my old test equipment pile and see if I have a way of checking the cables I have.
I do not have a Motorola cable to test, but I do have cables from VZ that do not work. I may be able to check the data waveform in the time domain and see what it looks like (amplitude, slope, and shape). A TDR would be nice, anybody have one?
Uninstalling usb devices might help
I had the same issue with my bionic. Before the bionic I had the OG Droid, the X, and 2 X2's. So I had a plethora of seemingly identical OEM moto cables. I still couldn't say which one came with the bionic. That said, none of the cables worked consistently. I had the best luck uninstalling everything USB in device manager on my pc.
Go to start, right click on "computer", and then click on manage.
In the window that opens, on the left side under system tools click on device manager.
Then in the right side of the window navigate to USB controllers and expand.
Uninstall everything that is listed, but don't delete drivers if prompted.
After everything has been deleted, right click on computer at the top of the window and scan for changes.
This will reinstall everything and clear out any errors on the bus.
From there I have had mixed results depending on whether I had the phone connected when I rescaned for new devices. Sometimes it would work if I had the bionic connected and sometimes it wouldn't work unless I waited until all of the USB devices reinstalled and then connected the bionic.
Another thing that seemed to help was to unmount the sd card on the bionic settings>storage, and then remount.
Again, nothing worked consistently except replacing my bionic with a rezound.
OK, I have finally been able to get my Bionic to work. And the truth is, there was nothing wrong with the Bionic!
I asked VZ to send me a data cable, after two tries I still didn't have one. So I called Motorola and they sent me a data cable, the cable number is: SKN6378A.
Worked like a charm.
I think I know why this is happening. From my conversation with VZ customer support I can tell the cable list is not descriptive enough to help them make the correct selection.
Yes the data cable that came with the LG Revolution would not work on the bionic, also the new cable has a larger diameter.
I bought a new N7000 and everything works fine except I can't get it to connect via usb. Kies won't connect to the phone but everything else works fine with it. I can transfer via wifi with Kies.
The charger that came with it also wouldn't work, so I got my G2X usb cord and wall adapter and it charges that way, otherwise, the computer won't recognize it.
After rooting it Windows 7 finally installed the drivers for it, and the computer showed it was charging (still no usb storage though) and once I unplugged it and plugged it back in again no response.
Tried mounting usb storage through CWM and still nothing. I would think if there was something wrong with the charging port that it wouldn't work at all, but I can charge via a/c adapter. Confused.
A good test for this may be to try the Android SDK to try and get an adb connection. The reason I say this is it bypasses the samsung usb drivers and uses a generic set. If you can get an adb connection and pass a few basic commands then you'll know it's not hardware issue.
There are a few possibilities for this error...
1. MTP service is not starting correctly on the device which would suggest needing a rom reflash or factory reset. Using the Android sdk connection will help determine this
2. MTP not starting correctly at pc, suggesting driver installation/corrupt download of samsung drivers, again android sdk will help determine this
3. Usb port of pc issue. On my rig, connection usually fails off front ports, but rear ones work fine.
4. Cabling, does sound like the cable/charger that was supplied may be faulty.
5. And finally, the hardware usb on device is faulty.
How were you able to root.?
Sent from my GT-N7000 using xda premium
Once in download mode Oding would recognize the device. Other than that, the computer never will.
Hi all!
I have a Nexus One running CM7.2.0 with Clockworkmod Recovery. My computer is running Windows 7.
I want to connect my phone to the computer in order to return it to it's factory state with an official shipping rom and stock recovery image.
However, I've run into a problem which I've been having for quite a while now; when I plug the phone into the computer via USB cable, it charges, but nothing happens on the computer, and nothing happens on the phone.
I've tried different USB cables, and different computers.
If I push the part that goes into the phone port to the right, the computer will make a noise as if to say that something is connected, but then it will be unable to install the correct drivers, and will say "USB Device not recognized" It comes up as an "Unspecified" device in Devices and Printers, and in "Unknown Device Properties" it tells me that "Windows has stopped this device because it has reported problems. (Code 43)".
I have a feeling that the problem is the port on the phone, but I wanted to ask on here first to see what other people thought. Why is it that the phone charges correctly, but won't be recognized on the computer?
I might just add that this problem first started when I installed a device manager program that allowed me to see my texts and things when the phone was plugged into the computer. It was a while ago, and I think I remember (not entirely sure though!) not safely ejecting the phone before unplugging it, and then 2 minutes later when I went to plug it back in, this occurred. Whether this is related to the problem or not I do not know.
Also, I'll add that this problem has been occurring for quite a few months now, but it is only recently that I have noticed that when plugged into a wall charger, the phone charges much slower than it used to, and the charging light will go on and off every so often. This suggests port wear, but this started happening quite a while after the connection problems happened.
Anyway, thanks to all those who respond! I am keen to work out what is wrong.
Thanks,
Simon
Also I'll add that the SD card works perfectly fine in an SD card reader USB thing!
Dog. said:
Hi all!
I have a Nexus One running CM7.2.0 with Clockworkmod Recovery. My computer is running Windows 7.
I want to connect my phone to the computer in order to return it to it's factory state with an official shipping rom and stock recovery image.
However, I've run into a problem which I've been having for quite a while now; when I plug the phone into the computer via USB cable, it charges, but nothing happens on the computer, and nothing happens on the phone.
I've tried different USB cables, and different computers.
If I push the part that goes into the phone port to the right, the computer will make a noise as if to say that something is connected, but then it will be unable to install the correct drivers, and will say "USB Device not recognized" It comes up as an "Unspecified" device in Devices and Printers, and in "Unknown Device Properties" it tells me that "Windows has stopped this device because it has reported problems. (Code 43)".
I have a feeling that the problem is the port on the phone, but I wanted to ask on here first to see what other people thought. Why is it that the phone charges correctly, but won't be recognized on the computer?
I might just add that this problem first started when I installed a device manager program that allowed me to see my texts and things when the phone was plugged into the computer. It was a while ago, and I think I remember (not entirely sure though!) not safely ejecting the phone before unplugging it, and then 2 minutes later when I went to plug it back in, this occurred. Whether this is related to the problem or not I do not know.
Also, I'll add that this problem has been occurring for quite a few months now, but it is only recently that I have noticed that when plugged into a wall charger, the phone charges much slower than it used to, and the charging light will go on and off every so often. This suggests port wear, but this started happening quite a while after the connection problems happened.
Anyway, thanks to all those who respond! I am keen to work out what is wrong.
Thanks,
Simon
Click to expand...
Click to collapse
There are many steps for correcting the error, check out Microsoft site http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/error-code-43-when-usb-not-recognised/6a2a5531-8b80-4798-9aa6-ee2dcb705c7f
BTW, learn how to use google to search.
taodan said:
There are many steps for correcting the error, check out Microsoft site
BTW, learn how to use google to search.
Click to expand...
Click to collapse
I'm not sure you properly read what I said..
My phone doesn't work on any computer I try it on. All other USB devices work fine on the computer I am currently using. This means that it is not simply a matter of following the steps you linked, because the problem is not related to a windows error.
BTW, learn how to read properly.
Youshuold change usb cable or or rest the phone.but first of all buckup your data after that phone will stat newely so bug will be gone
Sent from my Nexus One using xda app-developers app
Like in the topic. My pc can't seem to notice my HTC one phone. Not at all.
Some details:
PC - Laptop Lenovo Y580
Operating system - Windows 8.1 64 bit
Android - 5.0.2 I think (Lollipop)
My phone notices the cable (asks for internet tethering etc.) but I don't see it anywhere in pc's Device Manager (neither does HTC Sync Manager).
I've tried numerous things. I installed HTC Sync Manager, I've installed HTC drivers separately, reinstalled generic USB driver and drivers for USB 3.0, changed cable, changed port to another USB 2.0, change to USB 3.0, checked if it works on friend's pc (nope), reinstalled almost any of above mentioned things witt antivirus disabled, with firewall disabled, with almost anything that can be disabled. Nothing. It's not that case of wrong driver. My pc don't see this phone at all.
To be honest I'm tired. Like really tired. I've spent all free time I could find last week trying to somehow make it work. With no effect whatsoever. I don't see even slice of progress (noticing SOMETHING in device manager would be nice). I would love to see some way to analise this. I'm getting closer and closer to just buying new phone. Even though I don't want one, but I can't do any testing with this device.
EDIT: Few things I've remembered about my tries: I've tried both USB debugging on and off, and I've also already done factor reset of the phone - to no effect obviously.
When connected to pc, phone can be charged, but PC doesn't react in any way (no "USB connected", popping up HTC Sync Manager or "Media device connected" info).
I'll appreciate any help. Especially if it manages to change something in my situation.
Best regards,
Hisuu
Hisuu said:
Like in the topic. My pc can't seem to notice my HTC one phone. Not at all.
Some details:
PC - Laptop Lenovo Y580
Operating system - Windows 8.1 64 bit
Android - 5.0.2 I think (Lollipop)
My phone notices the cable (asks for internet tethering etc.) but I don't see it anywhere in pc's Device Manager (neither does HTC Sync Manager).
I've tried numerous things. I installed HTC Sync Manager, I've installed HTC drivers separately, reinstalled generic USB driver and drivers for USB 3.0, changed cable, changed port to another USB 2.0, change to USB 3.0, checked if it works on friend's pc (nope), reinstalled almost any of above mentioned things witt antivirus disabled, with firewall disabled, with almost anything that can be disabled. Nothing. It's not that case of wrong driver. My pc don't see this phone at all.
To be honest I'm tired. Like really tired. I've spent all free time I could find last week trying to somehow make it work. With no effect whatsoever. I don't see even slice of progress (noticing SOMETHING in device manager would be nice). I would love to see some way to analise this. I'm getting closer and closer to just buying new phone. Even though I don't want one, but I can't do any testing with this device.
I'll appreciate any help. Especially if it manages to change something in my situation.
Best regards,
Hisuu
Click to expand...
Click to collapse
When you plug in your phone to the computer do you get the following:
USB Connected
HTC Sync Manager
Media device [MTP] connected
Can you charge your phone while connected to the computer or do you have to use the wall charger to charge your phone? If you don't see the programs listed above, it sounds like a hardware issue with the USB port on your phone.
@majmoz
When you plug in your phone to the computer do you get the following:
USB Connected
HTC Sync Manager
Media device [MTP] connected
Click to expand...
Click to collapse
No, no and no. My pc seems to not react with anything (neither did friend's pc).
Can you charge your phone while connected to the computer or do you have to use the wall charger to charge your phone? If you don't see the programs listed above, it sounds like a hardware issue with the USB port on your phone.
Click to expand...
Click to collapse
Yes, I can charge phone when connected to PC.
And as I mentioned phone actually notices it's connected to something, and asks what mode to enter (USB tethering, smart network sharing etc.). But it also seems... kinda dodgy. Sometimes phone doesn't react, I have to reconnect or even restart it. Sometimes "USB connected, Tap to change settings" stays... even after I have already disconnected it .
Few things I've remembered about my tries: I've tried both USB debugging on and off, and I've also already done factor reset of the phone - to no effect obviously. (I'll add this info to 1st post to gather info in one place).
Any other ideas?
This topic is my last resort, because I'm out of ideas and start leaning to buying new phone just for testing purposes (either Samsung Galaxy S3 or Nexus4 I guess).
Hisuu said:
Any other ideas?
This topic is my last resort, because I'm out of ideas and start leaning to buying new phone just for testing purposes (either Samsung Galaxy S3 or Nexus4 I guess).
Click to expand...
Click to collapse
start from scratch: Uninstall HTC sync and all the drivers you have tried. Then install HTC drivers only (not the generic drivers) or install HTC sync and uninstall it but keep the drivers installed (the idea is to have the driver installed but not HTC Sync, we don't want Sync to interact with the phone).
Try another USB cable but make sure its Data enabled (not only a charging cable). Some cheap cables are for charging only, no data connection.
Try another USB port, use 2.0 usb ports, do not use any external usb hub, use th eport directly on your motherboard (at the back of your computer).
Try with another computer
Clean your phone usb port using a cotton swab with some isotropic alcohol and then apply (spray) a light coat of electrical enhancer on your usb port (see your local electronic supplier or even some hardware stores)
alray said:
start from scratch: Uninstall HTC sync and all the drivers you have tried. Then install HTC drivers only (not the generic drivers) or install HTC sync and uninstall it but keep the drivers installed (the idea is to have the driver installed but not HTC Sync, we don't want Sync to interact with the phone).
Try another USB cable but make sure its Data enabled (not only a charging cable). Some cheap cables are for charging only, no data connection.
Try another USB port, use 2.0 usb ports, do not use any external usb hub, use th eport directly on your motherboard (at the back of your computer).
Try with another computer
Clean your phone usb port using a cotton swab with some isotropic alcohol and then apply (spray) a light coat of electrical enhancer on your usb port (see your local electronic supplier or even some hardware stores)
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Tried other cables (data enabled, they were from different phones), as well as different USB ports (both 2.0 and 3.0). Also tried another pc (no luck).
Uninstalled HTC Sync and drivers so many times I can't count it ;]
I'll try to clean the port and maybe use motherboard on friend's pc (on his machine I've only used front panel). Hopefully something works. Thanks for your input, I appreciate it.