Phone isn't recognized when plugged in - Motorola Droid Bionic

The phone charges fine when plugged into the usb port, but I get usb device not recognized errors. It doesn't even popup to install any drivers.
I've tried installing the motorola drivers manually, but that didn't work either. I'm using the cable that came with my lg revolution as verizon said that would work just fine for the bionic. It does, but just for charging not managing the sdcard, etc.

When you plug it in, pull your status bar down, then select your USB mode. Make sure you don't have it set on charge only.
Sent from my DROID BIONIC using XDA

There is no usb notification on the pull down bar for some reason. Not even toggles for wifi, bluetooth, etc on the pull down bar.
Verizon is sending a bionic cable =/.

Check to make sure that your usb ports are working, my laptop shorted out all its usb ports at once while my bionic was plugged in. Also make sure that the cord is plugged in correctly to your phone and computer

If its charging but doesnt show anything in the pulldown, either your USB ports arent running correctly or the cord isn't supported for usb transfers.

I am having the same issue with my wife's phone. We both have Bionics and I have tried both cables on both PCs, mine works flawlessly on all, but her's will not detect a USB connection except to charge. Plugging the USB cable in shows battery charging but will not prompt for USB mode.
When Windows detects the device the driver install fails saying "Device unplugged"

Having usb debugging checked under apps can cause similar problems also.

I have to select Turn on usb storage. then unplug the cable and plug it in again. selecting turn on storage again usually does the trick.
This is on AOKP SELFKANG roms. YMMV

Have tried unticking USB Debugging, did not resolve issue.
Unable to toggle USB Storage as the phone does not detect and prompt when plugged in. Has worked previously, just stopped.

Just got the cable Verizon sent me, it's not even working either. I get no prompt to enable usb, I've tried usb debugging on and off, tried every port on my computer, this cable is the only thing that will not work in any port, the ports are good since I have other things in the same ones I've tried.
Now motorola is sending me a motorola cable after making me do a factory reset to test the one Verizon sent me -_-. God, I'm getting tired of reinstalling/setting up everything. There's no way to backup, etc without being rooted is there?

Let us know if the Motorola cable fixes it.

unfortunately, no you can't back up your phone w/o it being rooted.
that sucks about the cable, I would be all over VZW sending you a new phone if the cable from Moto doesn't work. It should be covered under the hardware warranty and should only cost you shipping.
have you tried either cable on a different computer altogether?

I had this very same problem on my samsung Captivate and then again on a brand new LG Thrill. they had worked fine connecting to W7 ultimate. then one day nothing. got the USB failed error. no USB connect option on the top bar. got the LG replaced last week. hooks up fine just like the last one.

Moto cable, 1st plugin and it works fine -_-.

at least it is working now, makes no sense why some of these devices can use literally any micro usb cable you can find (mine is this case) and others you HAVE to use the Moto cable or nothing will work.

That makes so little sense. I have two Motorola cables, the ones that came with the phone, and neither of them are working with my wife's phone.

from my Experience, Only the stock Bionic Cable works right. Others dont charge as fast and wont let me mount to pc. Not sure why. Guessing maybe the Bionic cable is set to higher frequencies since its a Dual core phone?

Well, as an old RF engineer I will make a guess. I recall folks saying the inside two pins carry the data. The data rate is certainly high enough to cause problems if the cable is made wrong. I will look in my old test equipment pile and see if I have a way of checking the cables I have.
I do not have a Motorola cable to test, but I do have cables from VZ that do not work. I may be able to check the data waveform in the time domain and see what it looks like (amplitude, slope, and shape). A TDR would be nice, anybody have one?

Uninstalling usb devices might help
I had the same issue with my bionic. Before the bionic I had the OG Droid, the X, and 2 X2's. So I had a plethora of seemingly identical OEM moto cables. I still couldn't say which one came with the bionic. That said, none of the cables worked consistently. I had the best luck uninstalling everything USB in device manager on my pc.
Go to start, right click on "computer", and then click on manage.
In the window that opens, on the left side under system tools click on device manager.
Then in the right side of the window navigate to USB controllers and expand.
Uninstall everything that is listed, but don't delete drivers if prompted.
After everything has been deleted, right click on computer at the top of the window and scan for changes.
This will reinstall everything and clear out any errors on the bus.
From there I have had mixed results depending on whether I had the phone connected when I rescaned for new devices. Sometimes it would work if I had the bionic connected and sometimes it wouldn't work unless I waited until all of the USB devices reinstalled and then connected the bionic.
Another thing that seemed to help was to unmount the sd card on the bionic settings>storage, and then remount.
Again, nothing worked consistently except replacing my bionic with a rezound.

OK, I have finally been able to get my Bionic to work. And the truth is, there was nothing wrong with the Bionic!
I asked VZ to send me a data cable, after two tries I still didn't have one. So I called Motorola and they sent me a data cable, the cable number is: SKN6378A.
Worked like a charm.
I think I know why this is happening. From my conversation with VZ customer support I can tell the cable list is not descriptive enough to help them make the correct selection.
Yes the data cable that came with the LG Revolution would not work on the bionic, also the new cable has a larger diameter.

Related

Captivate & Mac OS X not mounting drives

Forgive me for my Basic lack of understanding on this one.
I'm running os x snow leopard 10.6.4 and when i plug it in usb it starts up a mtp application and only allows me access to pics and as a dial up modem. I would like to be able to mount the disc's to transfer files back and forth. and also when i run doubletwist it tells me to use the drop down menu but when im using usb there is no drop down menu. so no mounting.???
any ideas what im doing wrong?
You need to go into settings, applications, usb settings, and change it to ask when connected. Then when you plug it in choose mass storage from the list of options that come up. Also, enable usb debugging while you're at it
Sent from my SAMSUNG-SGH-I897 using Tapatalk
domin8 said:
You need to go into settings, applications, usb settings, and change it to ask when connected. Then when you plug it in choose mass storage from the list of options that come up. Also, enable usb debugging while you're at it
Sent from my SAMSUNG-SGH-I897 using Tapatalk
Click to expand...
Click to collapse
the usb debugging was the kicker after! thanks for your help your suggestion works a treat!
-happy captivate user.
I feel like i'm going crazy here...
i have debugging enabled, i have my phone set to ask on connection.
i use osx 10.6.4.
there is no sign that i have a device detected on my mac.
the phone detects that it has been plugged in. (notifications)
i've gone to the notifications and selected mount.
i've used "adb devices" and get no results.
tried using double twist, nothing shows up.
my phone is still stock.
any help/ideas are appreciated!
Are you on a mac desktop? Mine would only recognize if I use a port on the back, not a port on the keyboard or the front of the machine....i think it's a power requirement thing. Try a different port and post the result.
Also try changing it from ask to being mountable instead and see if that changes things
Sent from my SAMSUNG-SGH-I897 using Tapatalk
it's a macbook pro. i've toggled between the "ask on connection" and auto mount. i've selected to mount the drives from the notifications, all with not mac love. however, it seems to work with my windows box (using the usb on the back, not front). I would like to get it working on my macbook though as that is much more convenient (couch + tv and all). seems that mac + this phone is not officially supported? (no drivers from samsung anyway).
any tips/idea/suggestions are much appreciated.
This is what I did for my phone.
I put it on "ask when making a connection"
I always choose PC Internet.
I enable USB debugging.
Plug my phone in.
Then go to the USB notification and hit "mount drives"
Then it is on my desktop!
I am using the aluminum macbook.
thanks for the input. i'll have to try it again when i get home.
an interesting note:
when i attach it to my macbookpro and i have it on "ask" the phone will display the connected notification, but it will not ask.
akuma548 said:
thanks for the input. i'll have to try it again when i get home.
an interesting note:
when i attach it to my macbookpro and i have it on "ask" the phone will display the connected notification, but it will not ask.
Click to expand...
Click to collapse
I think when it is in USB debugging mode it will not work like that. But I always select that every time I can.
But having it to ask, it does not default to anything else. Not sure if it makes a difference or not, but I don't have problems putting anything on my SD card.
yeah, i'm totally not having any luck with this device on osx.
i have 2 usb ports. i've tried both. i think i've plugged in the phone with every different option... with/without secondary sd, debug on/off, mass storage ...
i even tried it in ubuntu running in vmware fusion.
i can confirm that it does work (it works on my work pc [windows 7]) and have decided that there may be one additional thing to try. i have the stock cord at work and i bought a backup from the local store. the connector on the micro-usb side might not let the port fully connect (it's a little fatter than the one Samsung sent with it). i don't know if that could really happen since it does charge and the phone thinks it's got a connection. but as of now seems my only hope.
gephoria said:
the usb debugging was the kicker after! thanks for your help your suggestion works a treat!
-happy captivate user.
Click to expand...
Click to collapse
Don't forget to exclude the storage drives from being indexed by Spotlight or you will get all those .filename files in every directory damn near it.....gah I hate Spotlight sometimes
OK. so, first i'd like to thank everyone for their input.
I have figured it all out. It is the #$%^&* backup cord I bought.
I took it to work where my stock samsung cord is (and the phone connects) and swapped out cords. I got the exact same result, phone notices that it is plugged in and begins to charge and allows me to select to mount the cards. The computer however doesn't recognize that a USB device was attached. So i took that damn blocky cord and pushed it in really hard and BAM-O! the drives show up and i get nice full access.
so, because of the recessed opening for the micro USB port on the phone combo'd with the blocky micro USB end of my cord I am not getting a complete connection. at least i have a back up charger. i only need to do my syncing/hacking at home.
I guess this post is a little premature, but i'm fairly positive that when i get home with the good cord all will be fine.
FYI: Don't get a "Retrak" cord from fred meyers.
For those still having trouble even after enabling USB debugging etc:
On my 2 week old 17" MBP, only one of the USB ports (the one closest to the power supply) will allow the phone to show up as mounted -- it's also the only port which will charge an ipad fwiw, so I suspect that it's a power requirement issue.
Bottom line: try all the USB ports on your machine.
akuma548 said:
OK. so, first i'd like to thank everyone for their input.
I have figured it all out. It is the #$%^&* backup cord I bought.
I took it to work where my stock samsung cord is (and the phone connects) and swapped out cords. I got the exact same result, phone notices that it is plugged in and begins to charge and allows me to select to mount the cards. The computer however doesn't recognize that a USB device was attached. So i took that damn blocky cord and pushed it in really hard and BAM-O! the drives show up and i get nice full access.
so, because of the recessed opening for the micro USB port on the phone combo'd with the blocky micro USB end of my cord I am not getting a complete connection. at least i have a back up charger. i only need to do my syncing/hacking at home.
I guess this post is a little premature, but i'm fairly positive that when i get home with the good cord all will be fine.
FYI: Don't get a "Retrak" cord from fred meyers.
Click to expand...
Click to collapse
OMG, thx for this post! I was having the same issue. Now it's fixed after I used the stock cord, lol.
usb issues with mac mounting and self eject
first my phone does not mount to my macbook like it used (since july) to with stock usb cord but still mounts to my imac (also with bootcamp xp2) and powerpc g4 all running the latest OS X
on imac, when i try to copy a folder from sd card to my mac the sd card will eject it self after starting coping files. it started with a system.img file from my rom backup files, now when i try to copy other folders even a jpg from DCIM will eject the sd card and external sd. (see attachement for error code) then the error message that the disk was not ejected properly. all happens with any random files, copying folders from mac to sd cards is fine
in xp2, the desktop windows freeze while coping is in process, then i need to disconnect the usb cord to get back to the desktop
i copied same folders from sd card to external sd on the phone itself and it works
update: now, only by selecting a file on external sd will unmount both sd cards!!! going to buy a replacement cord and see....

[Q] Captivate USB charges but no data connection - flashing stock w/o ODIN

Just a quick question- I have a Captivate that will charge when plugged in via USB but there is no data connection. The phone doesnt recognize that its plugged in to a computer, and therefore despite being able to boot into download and recovery mode, I cannot use ODIN to do anything. Clockwork wont work either due being on 2.2.
Ive read some other threads where most concluded it is more or less a hardware failure. Im coming to that conclusion myself, but wanted to check with you guys first. The audio jack did the same thing for a couple days-- it wouldn't work when plugged in. It did come back on its own, though Im not sure why.
Im running Cognition 2.2beta3, and cannot flash back to a stock rom nor to any other rom due to the lack of being able to use ODIN.
Is there any other way to flash back without ODIN? Also, if this is indeed a hardware failure- how can I go about getting it fixed? I traded for it on craigslist for an iPhone 4 so I didnt get it direct from AT&T. It did work for the first couple months.
Thanks in advance for your help!
Do you have USB debugging enabled (Settings-Applications-Development)?
If so, you won't get the connection choice screen when you plug in your USB. You can either disconnect USB debugging to get the choice screen, or leave USB debugging enabled and click on the "Select to copy files" choice in notifications.
I have tried with USB debugging on and off, and in various USB modes. None work, as the Captivate doesnt even acknowledge theres a data connection that has been made.
It worked in the past in all modes... debugging with the option to mount the drive, mass storage, Kies, and the media mode. No dice at the moment. Tried a hard reset today... nothing.
Looks like it could be a hardware issue-- just weird as the audio jack had the same issue and seemed to (randomly) resolve itself. Thanks for the suggestion! Any other ideas?
cmr0385 said:
I have tried with USB debugging on and off, and in various USB modes. None work, as the Captivate doesnt even acknowledge theres a data connection that has been made.
It worked in the past in all modes... debugging with the option to mount the drive, mass storage, Kies, and the media mode. No dice at the moment. Tried a hard reset today... nothing.
Looks like it could be a hardware issue-- just weird as the audio jack had the same issue and seemed to (randomly) resolve itself. Thanks for the suggestion! Any other ideas?
Click to expand...
Click to collapse
I had the exact same issue as you few days ago. One forum member recommended to me to uninstall the Samsung USB driver and reinstalling it again. It worked as soon as I did this. You should give it a try.
I had a similar issue when performing a master clear and flashing JI6. I am on windows 7, and I noticed that a different driver is needed to use Odin in download mode. I had been sideloading apps as well as transferring files with the stock driver from samsung, but my computer still wouldnt recognize the phone when in download mode. The solution was quite simple, when entering download mode my computer gave me the "driver not found" messege. I just let Windows Update find the right one for me (not sure if its generic or not) and everything worked fine after that. Hope this was relevant to your issue.
And I guess you can't do the phone off, open Odin, plug in USB with vol up/down pressed, right?
Not sure if this will help, but I bought a second USB cable to carry in my laptop case. If I use it I can charge the phone but cannot connect it to a PC. If I use the one that came with the phone it works fine.
I have actually tried some other cables and they have issues too. They all have a larger cable housing towards the end that plugs into the phone, where the one that comes with the phone is slimmer.
A friend at work as a Fascinate and he has the same issue, we suspect that the increased size is keeping the usb from connecting all the way in the phone.
Ive tried different computers and different cables, as well as different drivers. Ive used 64bit systems and 32bit systems... XP and Vista.
The phone itself goes into download mode, though I have to go through the terminal and use 'reboot download'. I cant use command line on the computer as it doesnt find the device... the phone never is identified to it. It just charges.
Is there any way to perform the commands that ODIN does without actually using ODIN? If nothing else, Id like to flash back to JF6 and be able to use the OTA updates. At this point, Im stuck till clockwordmod works with 2.2.
I experienced the same thing. My Captivate would charge, but it couldn't connect to any of three computers (WinXP w/drivers, Mac OS X, and Linux) with either of two micro usb cables I had. I would always get a USB error in some form.
I was on cog 2.1, and was able to roll back to the JH7 OTA update without ODIN. Afterward I brought it to an ATT Tech Center and convinced them it was a hardware failure.
I got a warranty replacement, and it didn't work either.
It turned out to be bad micro usb cables. One was the original Samsung cable, but it was loose, there was plenty of play and wiggle in the sockets of both phones.
The best micro usb cable I've found is from a Kindle. It has a a larger plastic base than the stock from Samsung, but critically it has a longer connector. There's a solid click when connected and absolutely no play or wiggle possible. It works every time.
I don't know if you can restore from 2.2 to JH7 without ODIN. Now that we have 2e Recovery on Froyo (in Cog 2.2 BETA6), could you use Clockwork Mod (Rom Manager) to flash designgear's JH7 OTA ROM?
Try some alternate micro USB cables, you might be surprised!
Im having the same issue, was there any resolution to this from the OP??
I suspect hardware also, and Ive got another Micro USB on order from Amazon and will prob buy one from a store tomorrow also.
the stock cable is horrible, I bought a nice charger the other day and it has a nice click and stay, and since I plugged it in to the new charger it no longer shows up on any computer with the stock cable. Im wondering if the new charger with a tad larger connector spread the connectors just a tad too far for the stock cord.
I tried everything as well, I hard rebooted, put into recovery mode and even deleted all my user data to try and see if there was some software that was blinding the computer to the connection... no luck
Ill let you know what I find.
Same issue here. Has anyone had any luck with a new usb cable? Luckily, I can transfer files from my computer via bluetooth for now, but it takes forever!

[Q] New iMac weirdness...a story and some questions

The Story:
So I just upgraded my relic PowerMac G5 tower to one of the brand new 27-inch iMacs. My Captivate refuses to mount when plugged into any USB port on the back of the iMac. Yes, USB debugging is on. Yes, I pushed the button to mount the phone. The computer just refused to recognize it. The phone DID, however, start charging immediately. So it was pulling power, but not mounting at all.
Only major differences I could think of were the processor (G5 PowerPc to Intel Core i7), OS (Leopard to Snow Leopard), and that I'm using FileVault this time around. I did some searches to see if there were any known issues, but couldn't find any since the new iMacs came out a few weeks ago.
I know Adam Outler has been using his Captivate with Snow Leopard, so I tried turning off File Vault. Made no difference. I also tried plugging in my Nikon D3100 and my old iPod classic into the computer. The camera did not mount, but the iPod did. Luckily, the camera has a HDSD card, which plugs directly into the iMac. But I still couldn't get the phone to connect.
Just for a laugh, I plugged the phone into my ancient USB 1.0 hub. Damn thing mounted right up. WTF? I know USB 1 isn't going to cut it speedwise, so I got a USB 2.0 hub and tried it. Again, mounted like a champ. Ran adb reboot recovery from Windows (through Parallels), and it worked.
Turns out the camera just doesn't mount for any Macs (might explain why it didn't come with a USB cable). But the phone is still a mystery.
Question 1: Is this a power thing? Could it even be possible that my Captivate needs more power to mount than my iPod Classic (which has a hard drive, not flash memory)?
Question 2: Does anyone have any idea why this occurs? Is there some setting that I don't know about that controls what mounts and what doesn't?
Thanks for any thoughts on this,
kk
do u have the captivate drivers??? my mac hooks up my captivate all the time... i have teh 21 inch model tho not the 27 but yea drivers, usb debugging and device set to mass storage...
There are no drivers for Mac. I do have the proper drivers for PC (through parallels).
Yes, I have the phone set to both Mass Storage and USB debugging.
The weird thing is that I can mount the phone if I plug it into the USB hub...but NOT the USB ports ON the computer itself. If I plug in the phone to the computer directly and select Mount, neither the Mac nor PC side see it.
The trouble with the hub (USB 2) is it's SLOOOOWWWWW. I tried to copy my Titanium Backup folder to the Mac through the hub and it copies really slow then keeps cancelling out. Right now I'm transferring it via Bluetooth...and it's painfully freaking slow, too.
Anyone else have this problem? It's one of the brand new iMacs just released in May. It's killing me.
[solved] New iMac Weirdness
Figured it out.
Believe it or not, it's the cable (yes, the Samsung cable that came with the phone). I used the Motorola cable for my wife's Bravo and the computer recognized the phone right away.
My Samsung cable worked just fine with my G5 tower, but not the new iMac. I'm still wildly perplexed why it would mount through the 7-port USB hub, but not the computer itself.
Doesn't matter now, though. The Motorola cable works just fine.

Droid 3 undetectable

Alright, So I'm looking to help a friend get to the point where they can plug in their Droid 3 and it actually work.
Have plugged into every USB port, have installed the drivers Verizon reccomends installing for the device.
Basically we called up Verizon, and requested to get a actual OEM/Motorla cable. They sent a actual Motorola cable. Still doesn't work.
From what I understand the device has only been detected ONCE, and it was unsuccessful at finding drivers, now when you plug it in it doesn't even try to look for drivers. It just charges. gives you no options to mount or anything.
I've shot in and uninstalled alot of the drivers so it would cause it to re-detect and that attempt was unsuccessful as well. Uninstalled the Motorola driver application and did the same thing over, Uninstalled the USB drivers. Still nothing.
The device does run the most current version of Android, It is running stock. any clues?
perhaps try to manually install the drivers control panel/hardware/devices an printers
Have you checked the actual setting for the usb connection itself? Is it on charge only mode? Try a different computer if you can, if not, see if you can change the setting for when you first plug it into a computer, you should get the options of pc mode, charge only, media sync, and hard disk.
Sent from my DROID3 using XDA App
Jell - I'll shoot in and give that a shot if I can see if I can, Is i'll check for a driver package on the forums I guess see if anyone has one
Josh -- Not sure how to actually set the setting for the usb connection rather then when you plug it in and it asks for you to set it.
You plug it in and it charges, Doesn't ask what mode you want to put it in. Its like you're plugging it into a charger.
I have the same problem with connecting. My phone isn't recognizing that its plugged into a computer, it thinks it is plugged into a wall charger. It would be nice to know if anyone have figure this problem out.

Nexus Media Importer suddenly stopped working after update

I've been showing off the Nexus Media Importer, also using for practical purposes. Got a right-angle OTG cable off Amazon, paid too much, but it worked perfect with the mini-16gb flash drive in it. It also work with a card reader no problem. This was rooted on 4.2 using NMI 3.2.2. No problems, great program.
Then I saw there was an update to NMI 4.0. Installed it and now NONE of my USB devices show up. Always says "No Device. Click Scan to Retry". It used to just pop up automatically when I plugged it in. No longer.
I downloaded USB Device Info.
On the Android side, nothing shows up. On the Linux side, usb1 shows up, looks like the internal USB hub. Oddly enough when I plug my OTG USB cable in, a usb2 also shows up on the linux side. All output is identical except for the device where it said usb1 for the usb1 device, it shows usb2. So there's SOME data communication taking place it seems.
I've rebooted, I've discharged and recharged, I've made sure everything is plugged in tight. I am on 4.2 rooted, and have been since before I even installed NMI 3.2.2. The developer is helping but he seems to be in head-scratching mode right now. So, anyone got ideas? This was no the el-cheapo $0.80 USB OTG cable from Hong Kong, I paid quite a bit to get it from Amazon. That said it probably is the exact same cable but I digress. On the off chance that the cable suddenly died the moment I updated NMI, I've ordered another cable (this time a cheap one, but still the right angle).
Please anyone have help? I need this program to work!
Edit: FWIW I saw that Stickmount got updated to support 4.2. Downloaded and installed it. It also doesn't see my flash drive (which was working fine 2 nights ago). Did my OTG just die or did something screw up my devices? I hate to do a hard reset and go through and reconfigure everything, even with TiBu backups.)
I know this doesn't help you, but FWIW, NMI 4 is working fine now 4.2 for me, so it is definitely something on your end.
Do Windows machines see the usb drives ok?
Do you have another device to test the OTG cable with on your phone like a game pad or a Canon DSLR?
I'd suspect the OTG cable...
Windows sees the drive and the card reader just fine, the two devices that were working. I got a new OTG on the way, even though this was brand new, and no, I I don't have any other device to test it on. Also I tried stickMont since its supposedly 4.2 friendly now and It doesn't see anything either. If the new otg doesn't work guess I'll back everything up and factory reset.
Edit: Actually a factory reset will only clear the data - won't reset the system device files will it? I'll need to get a full 4.2 image and put it on, I guess with Wug's, it's what I used before, then re-root, and restore everything with Titanium Backup. Man I hope it's just the cable. It was only 3 days old tho!
Bad cable! Got a new cable and it's fine.
Sent from my Nexus 7 using xda premium

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