Database Develop

Problem! Please help! G1 goes to sleep and doesn't wake back up.

I don't know what caused this.
I got my G1 today. It worked for probably 2-3 hours perfectly fine.
I had an app freeze (either Barcode Scanner or Lock 2.0) and had to do a full hard reset.
Now, whenever the phones screen darkens or I put it to sleep manually, it WILL NOT come back up.
I have factory reset three times now to try and get this to work.
When the screen is black, all buttons on the phone still light up and so does the LED indicator up top. I had my phone set to use a locking pattern screen at one point during one reset to test out and when the screen went black, I was still able to try and log in by doing my pattern. It unlocked, but still showed nothing on the screen.
Please help!
I've tried:
Turning Wi-Fi off
Turning 3g Off
Disclaimer: Yes, I've searched. I can find other users with the same problem but none of them seem to have a solution.
Phone is NOT ROOTED and has the factory ROM.
Update 1: Update: It only freezes/blacks out when I try to wake the phone from one of the front key buttons.
If I'm sliding to unlock, it seems to be fine.... (but if I've already tried to open from the front it doesnt)
Update 2: If I mash all the buttons in random orders for about a minute or two it seems to come back. Anyone have any idea?
Update 3: I'm thinking this has to be an issue with none of the buttons waking the phone up when closed. If I lock the phone with the "END" key, and then click the front "END" Key again, nothing happens. If I slide the phone open, and click it twice - the phone wakes up.
Update 4: Confirmed update 3. Phone will not unlock via front keys unless it's slid open (or open enough to trigger).
I would really, really appreciate help with this.

Hate to bump this, but I've added some detail on the top and bottom. Have to leave for work, hopefully someone might have an idea by the time I get back.

Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.

I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?

Karolis said:
I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?
Click to expand...
Click to collapse
Removed the SD card and rebooted the phone.
No change ( still acts the same way ).
Did you factory reset after or was it an instant change?
I don't mind losing data to fix this.

supremeteam256 said:
Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.
Click to expand...
Click to collapse
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?

zeabrid said:
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?
Click to expand...
Click to collapse
If you use the official update you don't have to have root. There are some links on here. I'll see if I can find it for you.

https://android.clients.google.com/updates/signed-gfh-CRB43-from-CRB21.c88b03d2.zip
That should be it, but can't confirm since I'm on my work computer.

Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.

The link didn't work, btw.
derfolo said:
Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.
Click to expand...
Click to collapse
Zero water damage.

That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.

derfolo said:
That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.
Click to expand...
Click to collapse
Do you have a link to a guide that teaches how to do this (with the stock rom)? I can only see a few that're spread out.
I'm not entirely sure my phone can boot into safe mode/disk mode, so we'll see about that.

Another update: When I boot into safe mode, the same problem exists.
Edit: Just emailed HTC.

This can officially no longer be considered a software issue.
I just rooted and installed a standard ROM. Same issue.
It happens all the way at boot now, just realized this.

HTC emailed me back and told me to call them directly. Will do that tomorrow.
if I find a solution I'll post it immediately.

Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.

zeabrid said:
Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.
Click to expand...
Click to collapse
Yea it defitenly sounds like a hardware issue and needs to be fixed. Glad your getting it fixed and you'll be covered no problem.

Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.

zeabrid said:
Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.
Click to expand...
Click to collapse
To be honest I don't know the answer but would like to say they would pay for it. But they would have to let you know of the charge before they apply a charge to a credit card.

wow its weird cause im just having a similiar issue now.. in landscape mode.. phone and back light work perfectly. but one i close the screen everything goes virtually blank, everything is running perfectly just the screen light wont turn on..
will try some of your previous methods.. hopefully it works on mine..=/
thanks, for the info zeabrid

[Q] Forgot pattern lock code / Can't go into Recovery/Download Mode

After hours of googling I decided to write this thread.
I'm working as a phone technician and having a problem with Samsung i9000 with a pattern lock on it.
Customer doesn't know pattern and his google account.
Also on this handset the 3 button trick to get into Recovery/Download mode is disabled.
I have tried many methods of trying to get into recovery mode
-holding the 3 buttons the entire time (this just resets the phone and brings back to the I9000 screen)
-just letting go of the power (boots into the phones OS)
-letting the phone reset once by holding all 3 buttons down then releasing only the power (boots into OS)
-letting all 3 buttons go (boots into OS)
I've tried download mode too just to see if it works and it doesn't.
I already find out that there is a fix i have to install the Download/Recovery Mode fix (3 Button Disabled SPL fix), but to do that in phone settings usb debugging have to be selected which I can't do because of pattern lock.
Also my computer cannot detect phone in device manager after connecting.
There is a mass storage device option selected in connectivity. Phone just keep charging on usb cable.
Any ideas ??

The costumer should show papers that confirms that the phone is owned by the costumer, then, as a phone technician, you should know how to re-flash the device when you face such problem, if you don't know how to fix that as a phone technician then send it to Samsung Care Center along with the phone papers to be fixed. You should not be posting at a forum asking about this when you know the guide lines of your work.

[Ramad] said:
The costumer should show papers that confirms that the phone is owned by the costumer, then, as a phone technician, you should know how to re-flash the device when you face such problem, if you don't know how to fix that as a phone technician then send it to Samsung Care Center along with the phone papers to be fixed. You should not be posting at a forum asking about this when you know the guide lines of your work.
Click to expand...
Click to collapse
Actually never faced that handset with pattern lock + 3 buttons disabled + mass storage and bluetooth on.
I tried to describe my problem as best I can so it will be easier to find a solution.

Hi
You can build a jig that allows you force download mode.the method to do so is on xda just search for it,or you can buy the jig from ebay for about £5.
Sent from my GT-I9000 using XDA App

[Ramad] said:
The costumer should show papers that confirms that the phone is owned by the costumer, then, as a phone technician, you should know how to re-flash the device when you face such problem, if you don't know how to fix that as a phone technician then send it to Samsung Care Center along with the phone papers to be fixed. You should not be posting at a forum asking about this when you know the guide lines of your work.
Click to expand...
Click to collapse
Indeed he should show you the papers, that's way too many things to suddenly not know or forget.
A Jig should help you getting into download mode though.

Can anyone advise me if it is feasible to disable/ enable (by purpose) entering into Download mode/ factory reset/ CWM? This is a good way to protect our devices.

if indeed the phone is his , build a jig and enter with it in download mode and flash a rom with repartition .

OK, thanks for anwsers lads, I will try to do it by JIG and i will post a result.
For users looking what the JIG is and how to build one or buy go into this thread:
http://forum.xda-developers.com/showthread.php?t=819551

hhmmm,
My spidey senses detect a stolen phone!
How the hell can you forget both your pattern AND google account LOL.
Ask him for the paper work for the device... I bet you never see him again.
UNLESS!!!! You stole the phone and made up a story to try and get an answer on how to unlock it

zolah said:
hhmmm,
My spidey senses detect a stolen phone!
How the hell can you forget both your pattern AND google account LOL.
Ask him for the paper work for the device... I bet you never see him again.
UNLESS!!!! You stole the phone and made up a story to try and get an answer on how to unlock it
Click to expand...
Click to collapse
definately a stolen phone becuase you can go onto google with your cmputer and get your account info mailed to you.. i assume he/she remembers his google email?

Yep, it might be a stolen phone, who knows.
But stolen phones are usually barred, there is no signal on them. As i checked there is a signal on o2 and vodafone.

I once stupidly changed my unlock pattern when i was half asleep and was able to move the security pane out of the way by trying to make an emergency call, this gave me VERY limited access to some menus but you might be able to fix it this way.

ruthles said:
Yep, it might be a stolen phone, who knows.
But stolen phones are usually barred, there is no signal on them. As i checked there is a signal on o2 and vodafone.
Click to expand...
Click to collapse
What about handling stolen goods?

Hmmmm sorry ruthles but im thinking more and more that YOU stole this phone...
Why is there no sim inserted into the device on the picture you posted in post 1?
Why would you be trying different sim cards in the phone? That has nothing to do with the pattern lock... If what you say is true you should know that as part of your profession.
I also dont think that some one in your position would resort to creating an account on XDA forums just to ask this question.
This all seems very odd...

zolah said:
Hmmmm sorry ruthles but im thinking more and more that YOU stole this phone...
Why is there no sim inserted into the device on the picture you posted in post 1?
Why would you be trying different sim cards in the phone? That has nothing to do with the pattern lock... If what you say is true you should know that as part of your profession.
I also dont think that some one in your position would resort to creating an account on XDA forums just to ask this question.
This all seems very odd...
Click to expand...
Click to collapse
there would be no sim in the first as most people take there sim out if they put it in for repairs. trying different sims would indicate whether it is imei locked. the third question is a bit weird though.

zolah said:
Hmmmm sorry ruthles but im thinking more and more that YOU stole this phone...
Why is there no sim inserted into the device on the picture you posted in post 1?
Why would you be trying different sim cards in the phone? That has nothing to do with the pattern lock... If what you say is true you should know that as part of your profession.
I also dont think that some one in your position would resort to creating an account on XDA forums just to ask this question.
This all seems very odd...
Click to expand...
Click to collapse
agree...couldnt possibly be a phone technician as this problem is too easily fixable...
a real technician should have already known about jigs and in my opinion, should have already had an xda account...
all arrows point to stolen phone...

something's really fishy here
hehe too bad the previous owner didnt install Prey or locking apps
or wait, maybe he did

I'm working as a phone technician and having a problem with Samsung i9000 with a pattern lock on it.
Customer doesn't know pattern and his google account.
Click to expand...
Click to collapse
haha ofc he does know his pattern and Google Account, but he doesnt know where his phone is ...

Think what you want people, i dont have to explain myself to any of you
JIG did his job.
Phone is now working as brand new, and customer paid extra for it.
Have a nice day

Here is my tool to dump the lock code pattern via ADB: http://forum.xda-developers.com/showthread.php?t=2095325

How to tell if my phone is being tapped/hacked?

Hi,
First of all, I am sorry if this is a long post; I just want to tell everything that has happened for clarity.
A month back, my phone (Xperia Z1) fell on the bathroom floor and the screen got badly damaged. I took it to the Sony authorized service center and they told me that since my warranty period is over, I should pay for the replacements. Since the authentic parts were not cheap, I took it to another place in the city where they do cheap electronic repairs with second quality hardware. Sure enough, one guy told me that he can fix the phone and i have to change the display and touch. And he quoted me a price which was a third of what the Sony guys said. I asked him to do it. He asked me to come and collect the phone later on the day, but since I am very paranoid about all the security issues (all kinds of shady things happen in this place), I told him I'll just stay there till he's done. After he installed the parts, He turned the screen on and it said, "android is loading.." with the android logo. Like when we update or install ROMs. I wasn't sure why a system update or anything software related was needed to change the display. I asked him this and he told me that since this was a phone with non removable battery, when we remove and put it back, this will happen. I was actually thinking that he might be putting some cheap board from some other used phone and will finally give me a formatted phone saying he coudnt retrieve the data. I was paranoid for some time but when he switched it on, all my data were there. All well and good.
Last week, unfortunately, i dropped my phone again and the back glass panel cracked. This time i thought I'll order the part online and assemble it myself. So, i started watching YouTube videos on how to dissassemble and reassemble Xperia Z1. And then I noticed, in all the videos, they removed all the parts and put it back together, and when they started the phone, Sony logo appeared. Normal Loading screen. No "Android is Loading" part. This is when i started getting paranoid. Did he install some spyware on my phone? Is there any way to find out? I coudn't find anything suspicious in the installed or system apps list. My bootloader is not still locked. If it indeed is being tracked, Is there any way to remove it? I've done factory reset a couple times after that, that doesn't fix it, does it? Should i do a clean firmware reinstall. Please Guide me. Could he be tracing my phone for a month? I have had a lot of personal stuff on my phone and i would not like those to be compromised. Or, am i being too paranoid and it does actually happen when you change hardware?
Please please help..Sorry for the long post.. Hope you understand

First of all, STOP DROPPING YOUR GOD DAMN PHONE!
Second, you won't see anything when they install spyware or malware, that's the beauty of it, and yes, you are being paranoid.
Third, not that it's necessary, flash it with flashtool, make a backup of data (Images and Videos) to someplace ( Cloud, preferably) and then download the latest FTF and flash it, make sure to wipe data and every other partition (boo).
Fourth, stop watching too many "hacking" movies.

Sm-g925v in a reboot loop help please??

I need some experienced minds on this one.. My girlfriend had her screen crack on the s6 edge. It was minor. She brought it to get repaired at a local shop. They put on a new digitizer. In a few hours after getting it back she experienced a couple of random reboots. Soon after that the phone will not stay on. It just keeps rebooting over and over. We tried clearing the cache partitions and doing a factory reset. Nothing changes. I timed it @ 1min 7 sec after the first logo appears from pushing power button. Tried reflashing firmware from samsung rep at best buy. Nothing helps. It will stay on if going into system recovery mode but not on normal boot. I tried a new battery in it also to no avail.. Any one out there ? Throw a bone?

Did you find a solution for this issue?

No I did not. The shop offered a slight refund for labor and I ended up parting out the phone. But please do try reinstalling the firmware using abd or take it to best buy or another Samsung representative.

I'm having the same issue
xdaSorbet said:
No I did not. The shop offered a slight refund for labor and I ended up parting out the phone. But please do try reinstalling the firmware using abd or take it to best buy or another Samsung representative.
Click to expand...
Click to collapse
After going to IFIXIT at walmart to replace the screen and battery. After that it still keeps going into bootloop over and over again, with the added feature it gets warm really warm. I am currently trying to use verizon software repair assist now. I've tried several times etc with no luck.
Seriously any ideas or solutions. I'd really really appreciate it.

Still bootlooping
Mycroftski said:
After going to IFIXIT at walmart to replace the screen and battery. After that it still keeps going into bootloop over and over again, with the added feature it gets warm really warm. I am currently trying to use verizon software repair assist now. I've tried several times etc with no luck.
Seriously any ideas or solutions. I'd really really appreciate it.
Click to expand...
Click to collapse
Ok things I've done, I used various Odin versions in admin mode 12.3, Different USB ports and PC's, I've used various firmware to include the most recent on SAMMOBILE and I honestly have no idea what else to try, I've even decompressed the tar file and followed instructions on creating a AP.tar and BL.tar.
To recap battery is good stays on in recovery and maintenance with no problem. RP SWREV B:4 K:3 S:3 displays in download mode. Reactivation Lock: ON System Status: Official Current Binary: Samsung Official SM-925V
MMB29K.G925VVRS4CQA3
Verizon/zeroltevzw/zeroltevzw
6.0.1/MMB29K.G925VVRS4CQA3
I could really use help

Ok, so my wife's phone is having the same problem. It is just in a bootloop and will not come out of it after taking it to IFIXIT here in Alabama for a display replacement. Problem is that she took some pictures from when someone rear-ended her in an accident, so she needs the pictures from the phone. Is there anything we can do, or are we SOL?

This is a hardware problem introduced from lazy/rushed/inexperienced/unqualified labor. Never ever trust a local repair shop such as WEBROKEIT. They might have also used the wrong parts, generic clone (not OEM) or cheaper lower grade parts. I would insist they fix the phone -they- incorrectly disassembled/reassembled and/or provide data recovery for free. In the future, only trust Samsung directly or a shop -they- can guarantee. With a top grade OEM display/digitizer/frame assembly costing just under 200USD plus labor, you might as well buy a new phone. http://www.ebay.com/itm/361958487879

Question What are Google Diagnostics??

So earlier today I dropped my phone, and cracked the screen. I got what appears to be a common issue with the Pixel 5a, where a small crack will cause the entire screen to stop working, flashing green occasionally. It seemed as if the fix was to get the screen replaced on the phone and things should be working fine. I could hear the notifications come in on my phone, but couldn't get any touch inputs to work on the phone. Or see anything beside the green flashing. To get the phone fixed as soon as possible I called a uBreakiFix store nearby and they said they could fix the phone in a few hours and already had the Pixel 5a screen in stock. I dropped off the phone and the techs told me they would call in 2hours for me to come pick up my phone. About 1hr later I was called and asked for my phone password to run google diagnostics on the device.
I wasn't comfortable giving random techs my cellphone password, so they said I could come into the store and put the password in for them, and watch as they run the google diagnostic tests. After I arrive, I ask what the diagnostic tests are and why the tech needs my password to run them. They explained it is a built in part of the android software that google has on all pixel phones. I explained that I do not have the stock android ROM on my phone, and my device is using Lineage OS 18.1. After a bit of back and forth with the tech, them trying different ways to access the google diagnostics menu, all of them failing. Eventually the uBreakiFix tech told me they cannot let me have my phone until they run the google diagnostics on the device. The techs don't know what the diagnostics are just how to access the menu and run the tests. The only other option is for the tech to undo the screen replacement and give me back my broken phone. The issue with the store is that google requires all phones to have a google diagnostic test run after service, or else google will stop selling replacement parts to the store, and no longer allow them to be an authorized google repair location.
The techs let me use my phone and try to figure out how to run google diagnostics myself. I couldn't figure out how to make it happen, the closest I got was creating a bug report in the developer options section. The store is also not allowed to sell me a screen because that goes against google policy too.
With all of this information I contact a google support rep, and start chatting with them online. (using my now fully functional phone in the ubreakifix store). The support rep tells me they need to escalate the issue and will try to have someone call me about the issue, by the time I finish explaining what has happened to the various google support reps, it's been almost 1hr and the ubreakifix store is going to close. Eventually I get in contact with a google rep on the phone with 5min left before the store closes(using a different cellphone). I explain the situation, I have a custom rom google diagnostics don't exist, let the store give me back my phone. The rep talks to a supervisor, asks me multiple times if I can just reset the phone or flash stock ROM back onto the device so that google diagnostics can be run. I am trying to figure out what is involved in the google diagnostic so maybe I can get that info myself without having to change my ROM, but the rep is unable to answer. Finally the ubreakifix techs tell me they gotta get home, so I get the techs to agree they won't do anything else to my phone until I come back tomorrow morning and leave the store while still on the phone with the google support rep. Continue talking to the rep getting nowhere, they tell me the best they can do is try to get me in contact with a google product specialist who will email me later about options.
Here's the email that I get from google about 20min after my phonecall.
Hi [TDI_WORM],
Thanks for contacting Google support.
I'll forward your case to our Specialist.
To get more information about this case, please send us the work order from UBreakIFix and if they can provide the documentation about the policy that they mention.
Thanks!
[google rep name]
Click to expand...
Click to collapse
I sent the rep the case number as well as a statement saying I cannot flash stock rom back onto my phone, and all I want is for google to waive the requirement of diagnostics for my repair.
I guess my questions are: has anyone else come across a similar issue? How did you resolve it? Do you know what the google diagnostics are? Is it possible to recreate google diagnostics with Lineage OS 18.1?
TL;DR: Broke my screen, took it to ubreakifix to replace screen (they had pixel 5a screens in stock), store replaced my screen, but won't give back phone without running "google diagnostics" because its google policy that all repairs have a diagnostic run before returning to the customer. I held my working phone in my hand but could not take it with me because LineageOS does not have a google diagnostics menu. Google support rep said they will escalate to higher but I should just bring whatever I need to the store and flash stock rom on the phone so ubreakifix can run the google diagnostics.

It would have been much faster to just flash the OEM ROM back onto the phone, after backing it up. Then test and get it out of the store, and restore from the backup. Of course the whole thing is utterly stupid, and someone at Google should have enough brain cells to just tell the tech to give you your phone back, but that is where we are.
Edit: it would probably have been possible to flash OEM Android to the inactive slot and retain your current ROM. /edit
Please note that this is happening because Google is trying to tightly control the repair of "their" phones with their parts at shops that will do exactly as they say. This is why we need a Right to Repair law in the U.S. Anyone should be able to buy the repair parts and do the job themselves if they wish (or have an independent shop do it), and not have the manufacturer dictate everything. The Land of the Free isn't.

never and i mean never bring your phone to them. just go through google directly. i dealt with them once as i figured id ignore all the horror stories i'd heard about them. i shouldnt have. ill check on stock and see if i can pull it off the phone. if so, it can prob be made into a magisk mod and installed

diag stuff
i found 2 apps. so i included both and screenshots showing their locations and perms

Get a good case. It likely would have avoided all this. So does that app need to run to reinitalize the phone? If it looks good to go... go.