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Today I went to the AT&T store to complain about the GPS issues on the Captivate. The associate (after looking the device over), gave me a flier/form and told me to take the phone to the local AT&T warranty center. The flier seems to indicate that the warranty center folks would either fix the issue or replace the device if they agree that my phone has an issue and is not (water) damaged etc.
Anybody have any experience with this?
I don't have any experience while owning a Captivate and going to the Warranty Center...
But when I had my Samsung Impression, and the phone display (it was a touchscreen with a slideout keyboard) completely stopped working, it wouldn't register any touch at all, I took it to them, they turned it on, tested that it truly didn't work, and they gave me a new phone (might have been refurbished) on the spot. Walked out with a smile on my face and went on with my day.
Same experience with two LG Xenons with bubbles under the screen. On the spot replacement within 10 minutes after they verified that the moisture sensor was clear.
Sent from my SAMSUNG-SGH-I897 using XDA App
Refurbished phones are the replacement. Very easy to deal with.
I had the same thing with my wife's Bold - warranty center didn't really try to fix it, just did the replacement. You have to make sure to do the data wipe before the exchange, and they can't do much in terms of data transfer. Process itself is very quick and straight-forward.
For my captivate GPS I just did a mail replacement. Gives me the time to swap everything at home with no pressure.
Funny you should ask. I'm currently dealing with a warranty exchange via phone and mail. I called customer support and told them about the random shutdown issue. They transferred me to the "Android" department. The Android department has heard about this so-called random shutdown issue so they sent me a replacement (refurb) phone after asking me questions like "Has your phone ever been dropped?" "Are there any damages to the screen?" "There is a square sticker right next to the 3 golden battery connector prongs. What color is it?" (FYI. If your phone gets wet, that white square will turn to a different color! Mine is still white. Never been in water. Anyway...)
They sent me the phone yesterday and today I turned it on. There was a new problem. It randomly takes me back to the Home screen when I'm just casually browsing the web, flipping through my apps, etc. It doesn't force close the app or system that I'm on. I just boots me out of whatever I'm doing and shows me the Home screen. So, I called to tell them about this problem. It is now in a box that it originally came in and it's waiting to be shipped out. They will give me another Captivate in the mail by Friday.
jaykishora said:
Today I went to the AT&T store to complain about the GPS issues on the Captivate. The associate (after looking the device over), gave me a flier/form and told me to take the phone to the local AT&T warranty center. The flier seems to indicate that the warranty center folks would either fix the issue or replace the device if they agree that my phone has an issue and is not (water) damaged etc.
Anybody have any experience with this?
Click to expand...
Click to collapse
The Warranty Repair Center in my town doesn't stock Captivates. They'll take a look at the phone to see if it was damaged or submerged, then tell you to call the 800 number. Or, you can skip driving in to a warranty center and just call the 800 number. The people there will talk you through some basic troubleshooting, then ship you a replacement (ground is standard, you can pay for an upgrade to overnight). You have 10 days after that to return your phone.
As for your GPS problems.... if you've upgraded to JH7 and can get a solid lock out in the open under a clear sky, well... Sorry to disappoint, but your replacement phone is probably going to have just as many problems with the GPS. I do (and I'm on my 4th Captivate), so do 7 of my friends and coworkers who have Captivates, and so do about 90% or more of the people reporting on the forums.
According to AT&T and Samsung, the JH7 update 'addressed the GPS issues'. And it did make it better... Before, it would just about never lock on. Now I can usually get a lock within 10~20 seconds and it'll show me where I should be.... until I go for a drive.
The test is this: install My Tracks and go for a drive around town. Once you're done, take a look at your track.
If you've got a softtop convertable or a fiberglass roof, you're good.
If you've got the phone far forward on the dash and have a large, steeply raked windshield, you're good.
If you've got a large sunroof, you might be good.
Otherwise, you're stuck with a measured 50m~100m accuracy (it reports 15m~30m, but don't believe it) if you can even maintain lock.
Good luck!
RexEscape said:
Funny you should ask. I'm currently dealing with a warranty exchange via phone and mail. I called customer support and told them about the random shutdown issue. They transferred me to the "Android" department. The Android department has heard about this so-called random shutdown issue so they sent me a replacement (refurb) phone after asking me questions like "Has your phone ever been dropped?" "Are there any damages to the screen?" "There is a square sticker right next to the 3 golden battery connector prongs. What color is it?" (FYI. If your phone gets wet, that white square will turn to a different color! Mine is still white. Never been in water. Anyway...)
They sent me the phone yesterday and today I turned it on. There was a new problem. It randomly takes me back to the Home screen when I'm just casually browsing the web, flipping through my apps, etc. It doesn't force close the app or system that I'm on. I just boots me out of whatever I'm doing and shows me the Home screen. So, I called to tell them about this problem. It is now in a box that it originally came in and it's waiting to be shipped out. They will give me another Captivate in the mail by Friday.
Click to expand...
Click to collapse
Mine was doing this too. I disabled plugins and a problematic page would render. Might be something to try just for the heck of it.
Sent from my SAMSUNG-SGH-I897 using XDA App
Very easy to deal with IMO. I am on my 3rd captivate.
1st one experienced random shutdowns, 2 days later received second one in mail and wouldn't get any network signal, 2 days later my 3rd and hopefully last captivate was on my doorstep.
All you have to do is send in your old unit. I was satisfied with the android people over at ATT.
Dealing with AT&T is MUCH more pleasant then dealing with Samsung for your warranty support. They're quick, they're nice, and they get you in and out in about 30 minutes.
z28james said:
Mine was doing this too. I disabled plugins and a problematic page would render. Might be something to try just for the heck of it.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Yeah, I don't think it's that. It wasn't just on the Browser. It was also doing it while I was just flipping through the apps or reading an email using the stock email, or SMS, or looking at Settings. Anything I was on, it booted me out and took me to the Home screen. I returned it. I'm getting my 5th Cap today.
Thanks for all the replies. I'll post my experience if it turns out to be any special or interesting.
One other question. My phone is currently rooted. Should I spend effort unrooting it or it should be fine?
Unroot it and/or flash it back to original JF6 using ODIN One-click. If you've installed Froyo, do a Master Reset so it'll delete traces of 2.2 folders and whatnot. Backup first!
Pleasant experience
I went to the AT&T warranty center last weekend and was in and out of the store in less than 10 minutes with a new Captivate in hand. It was an extremely pleasant experience.
Just want to say that this replacement device (new and not refurbished) locks the GPS in about 10 sec inside the car and even faster under the sky and remains spot on. This leads me to believe that it may be some batches of device with buggy hardware with GPS issues.
Thanks
100% of the phones you get at the device support centers are refurbished sport. I'm a manager at one. If they told you it was new you have been whamboozled
Sent from my SAMSUNG-SGH-I897 using XDA App
RexEscape said:
Unroot it and/or flash it back to original JF6 using ODIN One-click. If you've installed Froyo, do a Master Reset so it'll delete traces of 2.2 folders and whatnot. Backup first!
Click to expand...
Click to collapse
I'm a manager at one of the at&t device support centers. Odin one click flash to original software is the only way to pass our inspections. We're not dumb. We can see if you've monkeyed with it in exactly 3 clicks
Sent from my SAMSUNG-SGH-I897 using XDA App
Walked in, gave them a Captivate that refused to charge, boot, or respond in any way, walked out with one that works.
Took maybe 30 minutes tops.
danalo1979 said:
100% of the phones you get at the device support centers are refurbished sport. I'm a manager at one. If they told you it was new you have been whamboozled
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
When I asked specifically whether the device was refurbished, I was told that it was new unit, as the refurb units have some red sticker on the device (when you take the battery out). Either way it does not matter to me as this unit works perfectly including the GPS.
jaykishora said:
When I asked specifically whether the device was refurbished, I was told that it was new unit, as the refurb units have some red sticker on the device (when you take the battery out). Either way it does not matter to me as this unit works perfectly including the GPS.
Click to expand...
Click to collapse
Looks like you were lied to.
Unless if you were still under your 30 days, which would put you under the buyer's remorse program [completely apart from Warranty], then you'd be receiving a new model.
+ most Warranty Captivates are affected by the random shutdown issue, as they aren't scrapped if they're under the affected IMEI range.
You're using a refurbished Captivate, all in all.
My first phone was rooted and then the random crashes started. It got so bad I couldnt turn the phone on unless I did a battery pull then with the charger plugged in and finger banging and milking a cow at the same time.
I finally got it into download mode and went back to stock. I went to the tech center explained what happened and she replaced it right on the spot and gave me a NEW phone, battery and charger. BUT she gave me my old battery cover. :-(
Sent from my Captivate.
Hi guys.
I'll get to the point and say that I got this phone towards the middle of July to replace my failing Optimus G and it's already having a multitude of issues.
The phone worked great through heavy usage on a week period at the beginning of the month while I was travelling. Two days ago the right side of the screen began to freeze, either showing colored static or what was previously loaded. I note that the screen still works fine even inside of a different app, pressing buttons, etc. but continues to freeze and load what is actually going on a moment later. Happens on both the recovery mode screen as well as the lock screen.
Now, the phone also began to have crashing issues some time last week. I was playing Fallout Shelter when the device suddenly crashed. This hadn't happened with Fallout Shelter or any other (heavier) games at all since getting the phone. I rebooted and later was playing WWE Immortals when the phone crashed when going through the logo and copyright screens. After this crash, however, the phone went from around 50% battery to 0% and needed a charge.
I thought this was a fluke last week until it did it again yesterday... multiple times.
Last night the WWE Immortals crash happened again but the phone remained at 100%, where it was since it had been charging, instead of dropping to 0%. It powered on after popping the battery and pressing the button. Later on in the night, I was checking my email when the phone crashed out of nowhere. I once again popped the battery and it booted. However, this time, it would not load past the Sprint screens after the LG/Powered by Android one. It just hanged on the Sprint logo. It sat there for ten minutes until I took the battery out. I tried again and it wouldn't get past the LG screen.
I attempted Recovery Mode, which works of course, and cleared the cache and rebooted the phone. Once again, it crashed on the LG screen. I gave up for the night and tried again today. Same thing happened a few more times until the phone finally booted. I get in and try uninstalling apps to clear space to bring the phone to 11 of 32 GB free. I go to check what other "misc." data is eating up storage when the phone crashes again and I haven't successfully gotten it to boot again.
Should I attempt a factory reset? The closest Sprint store is miles away (I live in downtown Indianapolis and there isn't one nearby without taking a long walk or bike ride or bounce across bus lines, whatever) and the last time I got help from was just a new phone (replaced a phone because it's screen was broken, yeah, right. I went somewhere else to get a replacement the second time it happened). I feel like this a big hardware issue a reset wouldn't fix but, who knows.
I guess I should also note that, within the past week, my camera apps (be it the stock camera app or Snapchat) crash when using the front camera and it never loads a preview before crashing and the phone has been oddly hot (be it when I was cleaning up apps, idle, or just when attempting to boot) the last day. Also, as I was typing, I've been attempting restarts and cache clears and Recovery Mode, during one of the tries, never even loaded the options and a power button press restarted the device.
...At this point I'm just curious what exactly could mess with a phone this much. I refuse to believe it's any kind of virus since nothing was ever picked up and I know my way around the internet. I like LG phones, I loved my last one (other than it didn't have an SD card slot, but, eh, cloud storage!) and I like the cameras.
Phone is an LS991, unrooted.
From what I have been gathering(and this is all hearsay!) is that the first batch of these phones have serious hardware problems that might be related to the CPU. The best option would to try and get LG to replace the phone as they are less likely to have a phone in stock still that was part of the bad batch. If you can't get them to do it then try a Sprint repair store and see if they will swap it out. Be clear that this a warranty issue and not issuance issue. As a last resort you have to claim insurance on it.
centran said:
From what I have been gathering(and this is all hearsay!) is that the first batch of these phones have serious hardware problems that might be related to the CPU. The best option would to try and get LG to replace the phone as they are less likely to have a phone in stock still that was part of the bad batch. If you can't get them to do it then try a Sprint repair store and see if they will swap it out. Be clear that this a warranty issue and not issuance issue. As a last resort you have to claim insurance on it.
Click to expand...
Click to collapse
Well, that's somewhat depressing to figure out that they messed up part of the batch but that always happens if it's true.
Guess I'll have to check with LG or get someone to drag me to Sprint to see what they say. I'm not one for getting insurance on tech (and given I got the phone for cheap, being due for the upgrade and all) but hopefully warranty can help me out. Thanks for the heads up!
namiikii said:
Well, that's somewhat depressing to figure out that they messed up part of the batch but that always happens if it's true.
Guess I'll have to check with LG or get someone to drag me to Sprint to see what they say. I'm not one for getting insurance on tech (and given I got the phone for cheap, being due for the upgrade and all) but hopefully warranty can help me out. Thanks for the heads up!
Click to expand...
Click to collapse
Spoke with LG last night and the customer service rep was pretty clear that LG does not replace phones they only "fix" them. I would not trust LG to give you a new phone at this point as they will most likely just re-flash the phone and send it back to you. Unless anyone else who has dealt with LG repair in the past can say otherwise I wouldn't go the LG route. Now, if someone bricked their phone that might be a good thing to try since Sprint repair can't flash phones but if you need a new phone it looks like Sprint is the way to go. Just make sure you are clear that this is a warranty issue and not insurance. I bought my phone at Best Buy so this will be interesting for me as they probably will want nothing to do with me since I don't have TEP. I will report back on if they give me the shaft or not because I am sure others might be in the same situation as me.
centran said:
Spoke with LG last night and the customer service rep was pretty clear that LG does not replace phones they only "fix" them. I would not trust LG to give you a new phone at this point as they will most likely just re-flash the phone and send it back to you. Unless anyone else who has dealt with LG repair in the past can say otherwise I wouldn't go the LG route. Now, if someone bricked their phone that might be a good thing to try since Sprint repair can't flash phones but if you need a new phone it looks like Sprint is the way to go. Just make sure you are clear that this is a warranty issue and not insurance. I bought my phone at Best Buy so this will be interesting for me as they probably will want nothing to do with me since I don't have TEP. I will report back on if they give me the shaft or not because I am sure others might be in the same situation as me.
Click to expand...
Click to collapse
Late reply is late, whoops.
That's interesting. Never really intended on the LG route since I've never had issues with Sprint replacing a device in the past so I'd go to them before anyone else (which we are, when my mom comes down to help me out with this since the closest store is just too far away and it's her cell plan).
And man, I wouldn't be able to stand buying from BestBuy but that's my personal qualms with them, hah. Hope you had good luck with them.
Hi. We have c got the same phone. Got 4 of them and 3 working great but my husband's is doing the exact same thing as yours and like you we have no insurance and had same reply from lg. And best buy was no help at all. Wondering if you figured out how to fix it or not
Forgot to mention we are verizon not Sprint. Not sure if that matters.
Just got my G4 replaced with a brand new one at Sprint. I have TEP, and they said they'd normally order a refurbished one. But, I got lucky since there are no refurbished ones (they're on backorder, probably due to these issues), so they just gave me a new one.
Lets hope this one one wasn't a lemon like the first one...fingers crossed because I love this phone...
We called verizon and they are over nighting a new phone. Thank you for the reply tho
This happened to me as well. It crashed maybe twice a day and now I can't get it on because it is crashing 1000 times. Its stuck in a crashing loop. Sprint is giving me a completely different g4 when their next batch comes in. It has been 2 weeks and I still don't have a new phone. I am hoping that I don't get this problem again or I am getting an iphone 6.
Hi,
First of all, I am sorry if this is a long post; I just want to tell everything that has happened for clarity.
A month back, my phone (Xperia Z1) fell on the bathroom floor and the screen got badly damaged. I took it to the Sony authorized service center and they told me that since my warranty period is over, I should pay for the replacements. Since the authentic parts were not cheap, I took it to another place in the city where they do cheap electronic repairs with second quality hardware. Sure enough, one guy told me that he can fix the phone and i have to change the display and touch. And he quoted me a price which was a third of what the Sony guys said. I asked him to do it. He asked me to come and collect the phone later on the day, but since I am very paranoid about all the security issues (all kinds of shady things happen in this place), I told him I'll just stay there till he's done. After he installed the parts, He turned the screen on and it said, "android is loading.." with the android logo. Like when we update or install ROMs. I wasn't sure why a system update or anything software related was needed to change the display. I asked him this and he told me that since this was a phone with non removable battery, when we remove and put it back, this will happen. I was actually thinking that he might be putting some cheap board from some other used phone and will finally give me a formatted phone saying he coudnt retrieve the data. I was paranoid for some time but when he switched it on, all my data were there. All well and good.
Last week, unfortunately, i dropped my phone again and the back glass panel cracked. This time i thought I'll order the part online and assemble it myself. So, i started watching YouTube videos on how to dissassemble and reassemble Xperia Z1. And then I noticed, in all the videos, they removed all the parts and put it back together, and when they started the phone, Sony logo appeared. Normal Loading screen. No "Android is Loading" part. This is when i started getting paranoid. Did he install some spyware on my phone? Is there any way to find out? I coudn't find anything suspicious in the installed or system apps list. My bootloader is not still locked. If it indeed is being tracked, Is there any way to remove it? I've done factory reset a couple times after that, that doesn't fix it, does it? Should i do a clean firmware reinstall. Please Guide me. Could he be tracing my phone for a month? I have had a lot of personal stuff on my phone and i would not like those to be compromised. Or, am i being too paranoid and it does actually happen when you change hardware?
Please please help..Sorry for the long post.. Hope you understand
First of all, STOP DROPPING YOUR GOD DAMN PHONE!
Second, you won't see anything when they install spyware or malware, that's the beauty of it, and yes, you are being paranoid.
Third, not that it's necessary, flash it with flashtool, make a backup of data (Images and Videos) to someplace ( Cloud, preferably) and then download the latest FTF and flash it, make sure to wipe data and every other partition (boo).
Fourth, stop watching too many "hacking" movies.
Hello all,
So heres my problem, i bought a Note 8 super cheap from a Rent-a-Center due to cracked back case, so i took it a person in the mall that was able to replace the back cover for me.
I then took my phone home and my kid was playing with it, a few mins later he hands it to me asking to fix, he'd put a lock on and not known what the passcode was i reset the phone....
This was my mistake, as when it came back on it asked for an email address to login with, so i entered my gmail address. didnt work. i then did some looking online to find that my kid had some how turned on the Google protection, and put in an email into it.. so i took my Note 8 with my receipt to the Samsung store who said they could remove the FRP lock as i had the receipt..
2 days later i get a phone call saying they cannot fix the FRP due to the case not being the original case.
So thats how i ended up here, because i now have my phone that i love and wanted to mod or tweak, and been reading up on it..
But now i'm stuck as i dont know enough, and no one wants to help because its not the original case, i do have the imei number etc.. but doesnt seem to matter for Samsung.
I've tried everything that i can find online about FRP locks on Note 8 without any success....
I would be grateful if someone could either help or point me in the right way.
I dont mind reading and trying things to get this fixed. but sadly i dont know enough about the note 8.
Thanks in advance for any help or advice on how to fix this.
Graham
bitsbb01 said:
Hello all,
So heres my problem, i bought a Note 8 super cheap from a Rent-a-Center due to cracked back case, so i took it a person in the mall that was able to replace the back cover for me.
I then took my phone home and my kid was playing with it, a few mins later he hands it to me asking to fix, he'd put a lock on and not known what the passcode was i reset the phone....
This was my mistake, as when it came back on it asked for an email address to login with, so i entered my gmail address. didnt work. i then did some looking online to find that my kid had some how turned on the Google protection, and put in an email into it.. so i took my Note 8 with my receipt to the Samsung store who said they could remove the FRP lock as i had the receipt..
2 days later i get a phone call saying they cannot fix the FRP due to the case not being the original case.
So thats how i ended up here, because i now have my phone that i love and wanted to mod or tweak, and been reading up on it..
But now i'm stuck as i dont know enough, and no one wants to help because its not the original case, i do have the imei number etc.. but doesnt seem to matter for Samsung.
I've tried everything that i can find online about FRP locks on Note 8 without any success....
I would be grateful if someone could either help or point me in the right way.
I dont mind reading and trying things to get this fixed. but sadly i dont know enough about the note 8.
Thanks in advance for any help or advice on how to fix this.
Graham
Click to expand...
Click to collapse
This is a clasic issue. The most people take off the oem unlock or have a samsung account problem. When the phone restars boom is lock by frp. I have lock my note 8 too before 7 months. You can fix the frp lock very easy. You need to download an official note 8 stock rom. https://www.sammobile.com/firmwares/galaxy-note8/SM-N950U/ or search into xda for note 8 stock rom if you cant download from this site. When you download the stock rom you need to download the flash tool https://forum.xda-developers.com/galaxy-note-8/how-to/official-stock-firmware-update-odin-t3677072 when you have download the rom and the flash tool. You are ready to flash the stock rom. How to flash the stock rom? You want a pc and a note 8 usb cable and a note 8 more than 80% charged. Follow this steps https://www.youtube.com/watch?v=sPAgVic9GRM very easy way. You dont need more than 10 minutes to fix the frp lock.
flah a stock rom with odin
zx1202 said:
flah a stock rom with odin
Click to expand...
Click to collapse
i flashed its using odin, with a stock rom downloaded, and said it passed. but when i go into the phone to activate it still wants the google email. so it didnt work, i dont know what i did wrong as it said passed in odin, took like 10 mins to install the stock rom using odin. but still cant get into the phone..
bitsbb01 said:
i flashed its using odin, with a stock rom downloaded, and said it passed. but when i go into the phone to activate it still wants the google email. so it didnt work, i dont know what i did wrong as it said passed in odin, took like 10 mins to install the stock rom using odin. but still cant get into the phone..
Click to expand...
Click to collapse
If you can remember the email used, you can recover the password via Google, so you can login on your phone...
Just putting a google account on the phone enables FRP. Flashing with Odin or factory resetting the phone is what FRP lock is for... Factory Reset Protection.
You won't get much support here on this issue as it comes across as a stolen/found phone.
stonedpsycho said:
If you can remember the email used, you can recover the password via Google, so you can login on your phone...
Just putting a google account on the phone enables FRP. Flashing with Odin or factory resetting the phone is what FRP lock is for... Factory Reset Protection.
You won't get much support here on this issue as it comes across as a stolen/found phone.
Click to expand...
Click to collapse
if you read my first post, i have the receipt for the phone, it was my kid who was playing with the phone before i had it activated as didnt think he really could do much damage, and if he did mess it up, i could just flash it. Samsung and ifixit said they could remove the frp as i have the receipt, however due to the case being replaced, they will not do anything now due to not the original case. so either i have a paperweight that is useless or someone knows a way round, or can give me someone that i can show the receipt to that will fix it..
Rent-a-center cannot do anything to unlock as its an frp and they said to contact samsung, i contact samsung who tell me to goto ifixit and they can do it, i goto ifixit and they said on the phone that can fix, but in person they say they cant fix due to not original case.
bitsbb01 said:
if you read my first post, i have the receipt for the phone, it was my kid who was playing with the phone before i had it activated as didnt think he really could do much damage, and if he did mess it up, i could just flash it. Samsung and ifixit said they could remove the frp as i have the receipt, however due to the case being replaced, they will not do anything now due to not the original case. so either i have a paperweight that is useless or someone knows a way round, or can give me someone that i can show the receipt to that will fix it..
Rent-a-center cannot do anything to unlock as its an frp and they said to contact samsung, i contact samsung who tell me to goto ifixit and they can do it, i goto ifixit and they said on the phone that can fix, but in person they say they cant fix due to not original case.
Click to expand...
Click to collapse
I understood the OP... I stand by my comment.
I Honestly think that changing the back cover does not constitute any type of violation to consider not servicing a lawful owner, the only really important factor always is LEGAL OWNERSHIP PROOF
these posts about bypassing frp appear from time to time, and always are from people that never return to post anything again
bitsbb01 said:
if you read my first post, i have the receipt for the phone, it was my kid who was playing with the phone before i had it activated as didnt think he really could do much damage, and if he did mess it up, i could just flash it. Samsung and ifixit said they could remove the frp as i have the receipt, however due to the case being replaced, they will not do anything now due to not the original case. so either i have a paperweight that is useless or someone knows a way round, or can give me someone that i can show the receipt to that will fix it..
Rent-a-center cannot do anything to unlock as its an frp and they said to contact samsung, i contact samsung who tell me to goto ifixit and they can do it, i goto ifixit and they said on the phone that can fix, but in person they say they cant fix due to not original case.
Click to expand...
Click to collapse
The fact that you have a receipt doesn't mean anything to us on here because we didn't give you the receipt and anybody can easily make one nowadays.. You're saying that they won't touch your phone because it's not the original case? I talked to someone I know at IFixit and was told that the case has nothing to do with it since the phone doesn't need to be opened up anyway in order to remove the FRP (Factory Reset Protection) You also said.. "I then took my phone home and my kid was playing with it, a few mins later he hands it to me asking to fix, he'd put a lock on" It would take a lot more than "playing" with it to magically end up with a gmail account and password on it.. Your kid would actually HAVE to HAVE a gmail account.. What you're saying isn't holding much water and it's exactly why we don't help people bypass the FRP security lock..
MrMike2182 said:
The fact that you have a receipt doesn't mean anything to us on here because we didn't give you the receipt and anybody can easily make one nowadays.. You're saying that they won't touch your phone because it's not the original case? I talked to someone I know at IFixit and was told that the case has nothing to do with it since the phone doesn't need to be opened up anyway in order to remove the FRP (Factory Reset Protection) You also said.. "I then took my phone home and my kid was playing with it, a few mins later he hands it to me asking to fix, he'd put a lock on" It would take a lot more than "playing" with it to magically end up with a gmail account and password on it.. Your kid would actually HAVE to HAVE a gmail account.. What you're saying isn't holding much water and it's exactly why we don't help people bypass the FRP security lock..
Click to expand...
Click to collapse
firstly heres a copy of the receipt, which Phil at Ifixit (402-932-0187) in Nebraska Furniture Mart confirmed, as he called the store and came into the store on his day off and talked to me and Justice Keene at the store.
https://mega.nz/#!tlkxHAIA!r4ooTH9Scy9yVwrPzk8b9gSY4OiNs4gK3xPWNL1Av5Y
as u can see the shop owner wrote on the receipt, included her business card, as the information..
That was confirmed by Tim in person and on the phone. He told me bluntly in the store that he would have been able to do it, but as the back cover doesnt have the imei on number on the sticker, samsung wont fix it.
I've put in a complaint to Samsung concerning not being able to help due to the cover. I've also written a complaint to Ifixit at Nebraska Furniture Mart concerning this.
I really dont care if someone even wants to call Ifixit in Nebraska to ask, or call Rent a Center on (402) 408-0710 to confirm that i bought the phone from them.
As i didnt steal or find the phone, i have everything i need including Rent a Centers information, and best part is, if anyone knows anyone in Rent a center, with the IMEI number they can confirm it was a cash sale made at omaha 90th and mapple store.
all i want is someone to help, or if someone knows someone in Samsung, or Ifixit that will help, as the store in Nebraska Furniture Mart doesnt want to help.
you for one thing, should/ must figure out which email your son allegedly registered, as it must indeed be a valid one, as for finding someone here to help you, I think no one is going to, if everything you say is true, I wish you good luck
bitsbb01 said:
i flashed its using odin, with a stock rom downloaded, and said it passed. but when i go into the phone to activate it still wants the google email. so it didnt work, i dont know what i did wrong as it said passed in odin, took like 10 mins to install the stock rom using odin. but still cant get into the phone..
Click to expand...
Click to collapse
try to flash with data wipe
So after taking it back to the rent a center store. They ended up sending it to the service center who unlocked it for me. Got it back today, so took some time, but now got it working.
Hi All.
Battery stuck on 50% won't change even when charge or discharge. Today it randomly shutdown in my pocket. and then had a battery symbol with a ?. The phone eventually turned on, I've tried turning off location, rebooting still having issues. Sometimes the battery saving mode stops working, i.e. it cannot be turned on. As I can see the problem concerns a large group of users and nobody knows what this problem is related to. Google is silent as usual. Is this a problem with the software or components ?! I am in a bad situation because I have no warranty for the device and I do not know where to send the phone in Poland because no one knows what is the cause of the problem. Help me please.
https://support.google.com/pixelphon...25796722?hl=en
https://support.google.com/pixelphon...22385581?hl=en
Had this.
This is going to sound dumb:
Shut your phone off.
Now squeeze the phone around the G logo on the back (like you're trying to compress it).
Now turn it back on and charge normally.
This is potentially only a temporary fix as I have no idea how this would be software related.
If you can enter bootloader mode, you still have chance to save your phone by yourself :
(1)Make sure there is fastboot&ADB tool in your computer
If you don't have it, please download from here(https://developer.android.com/studio/releases/platform-tools). To click the one depends on which one of OS you have and then install in your computer
(2)Download google factory image file from here(https://developers.google.com/android/images). To choose the model of your phone and download it then extract file.
(3)Reboot your phone to bootloader mode. Then use USB cable and make phone connected to your computer USB port. Then execute the window commend mode. key in
fastboot devices ===> make sure your phone being catched by your computer
flash-all ===> To build up a whole new pixel OS in your phone.
Good luck !
Kris
Shayded said:
Had this.
This is going to sound dumb:
Shut your phone off.
Now squeeze the phone around the G logo on the back (like you're trying to compress it).
Now turn it back on and charge normally.
This is potentially only a temporary fix as I have no idea how this would be software related.
Click to expand...
Click to collapse
Unfortunately, this is only temporary. After one day the problem happened again!
SignumOne said:
Unfortunately, this is only temporary. After one day the problem happened again![/QUOTE
Ive had my pixel 4 xl since november and it just started automatically shutting off when in my pocket all by it self a few weeks ago , took cell phone to my sevice provider and they sent it in for repair ...received a new phone ...well refurbished p4 xl only to have if start happening again days later and have the 50% battery start happening also ....contacted google and they are in the process of sending me a new refurbished p4 xl , so this will be my 3 rd p4 xl ..lol
very frustrating to say the least ....ive had to hard reboot my phone at least 20 times a day or basically keep it out of any pockets , the is common issue apparently with pixels phones from what i've read in the link https://support.google.com/pixelphone/thread/22397169?hl=en
I've talked with loyalty department at my service provider and if it happens again with the pixel that google sends me , then they will allow me to void my contract and supply me with a new device from a different brand ...ie Samsung or apple or whatever else is available on the market right now on there website.
i'll be really bummed if i have to switch to a samsung or apple buuuuuut need a stable device ...lol
So to anyone having this issue that still has a basic warranty, there are at least 2 options ...rma device over and over till you get one that doesn't have this problem or contact service provider and explain your situation and most likely they will be understanding to the fact that you have purchased a 1200.00 phone that requires constant rma's and hopefully allow you to exchange for a different brand of phone that doesn't have this these problems
Click to expand...
Click to collapse
Mr. Blanco said:
SignumOne said:
Unfortunately, this is only temporary. After one day the problem happened again![/QUOTE
Ive had my pixel 4 xl since november and it just started automatically shutting off when in my pocket all by it self a few weeks ago , took cell phone to my sevice provider and they sent it in for repair ...received a new phone ...well refurbished p4 xl only to have if start happening again days later and have the 50% battery start happening also ....contacted google and they are in the process of sending me a new refurbished p4 xl , so this will be my 3 rd p4 xl ..lol
very frustrating to say the least ....ive had to hard reboot my phone at least 20 times a day or basically keep it out of any pockets , the is common issue apparently with pixels phones from what i've read in the link https://support.google.com/pixelphone/thread/22397169?hl=en
I've talked with loyalty department at my service provider and if it happens again with the pixel that google sends me , then they will allow me to void my contract and supply me with a new device from a different brand ...ie Samsung or apple or whatever else is available on the market right now on there website.
i'll be really bummed if i have to switch to a samsung or apple buuuuuut need a stable device ...lol
So to anyone having this issue that still has a basic warranty, there are at least 2 options ...rma device over and over till you get one that doesn't have this problem or contact service provider and explain your situation and most likely they will be understanding to the fact that you have purchased a 1200.00 phone that requires constant rma's and hopefully allow you to exchange for a different brand of phone that doesn't have this these problems
Click to expand...
Click to collapse
I fully understand you. I am in a worse position. As a loyal Google fan, I bought my pixel from someone who didn't have a proof of purchase. In Poland it was difficult to get it, and as it was 1.5 times more expensive than everywhere else. It seems that I can throw out the pixel and buy another phone for a lot of money. I am most annoyed by the company's attitude. It looks like they are xxxxx on us.
Click to expand...
Click to collapse
Kris Chen said:
If you can enter bootloader mode, you still have chance to save your phone by yourself :
(1)Make sure there is fastboot&ADB tool in your computer
If you don't have it, please download from here(https://developer.android.com/studio/releases/platform-tools). To click the one depends on which one of OS you have and then install in your computer
(2)Download google factory image file from here(https://developers.google.com/android/images). To choose the model of your phone and download it then extract file.
(3)Reboot your phone to bootloader mode. Then use USB cable and make phone connected to your computer USB port. Then execute the window commend mode. key in
fastboot devices ===> make sure your phone being catched by your computer
flash-all ===> To build up a whole new pixel OS in your phone.
Good luck !
Kris
Click to expand...
Click to collapse
Have you checked if it works for you?
SignumOne said:
Have you checked if it works for you?
Click to expand...
Click to collapse
i've flashed full stock images , custom roms and still have the same issue on both stock and custom rom
Had the same problem three weeks ago. Contacted Google Support und they send me a new phone as a replacement on warranty.
SignumOne said:
Hi All.
Battery stuck on 50% won't change even when charge or discharge. Today it randomly shutdown in my pocket. and then had a battery symbol with a ?. The phone eventually turned on, I've tried turning off location, rebooting still having issues. Sometimes the battery saving mode stops working, i.e. it cannot be turned on. As I can see the problem concerns a large group of users and nobody knows what this problem is related to. Google is silent as usual. Is this a problem with the software or components ?! I am in a bad situation because I have no warranty for the device and I do not know where to send the phone in Poland because no one knows what is the cause of the problem. Help me please.
Click to expand...
Click to collapse
This is the "No Warranty Solution" : Flash a full factory image and allow it to completely wipe your phone. This is the second step Google support would give you (the first is doing a factory data reset from Recovery). If after flashing your phone, restoring it to the original "out of the box" state, you still have a battery issue, then the next step is to replace your battery. If you forgot to state in your OP that your bootloader is still locked (so you can't flash the image) then you need to do that first. Bottom line is you need to factory reset the phone to rule out a software issue. If the restored phone still has the same problem, then you need to focus on the hardware. Best of luck. :good:
Yes, it does !
SignumOne said:
Have you checked if it works for you?
Click to expand...
Click to collapse
Same happened to me with 4 XL 64.
I've been able to "fix" with the turn off and squeeze but the problem has turned into the battery discharge displayed gets stuck at a percentage and it won't charge. I have to turn off & squeeze to get it back.
Finally called Google and they are making me send my phone in for repair. Now I assume for turnaround sake, they'll just send me a new refurb back. That also means I'm not confident the problem will be resolved as there are over 150 replies on the Google Support page identifying this problem.
https://support.google.com/pixelphone/thread/25796722
Looks like some folks are getting a replacement before sending the problem phone back but others are required to send it in or drop off at repair facility.
Good for me? I have Preferred Care and I'll keep sending them back until I get one that works.
Bad for me? I'll have to keep sending them back + I splurged on the orange color so I doubt I'll ever see that again.
I've actually dealt with this. This is a hardware issue. I had the same problem. Covered by warranty, I took it to ubreakitifix after contacting Google and they took care of me. Trust me this isn't a issue where you can flash this or squeeze that. This is a hardware issue on Google's part. There's nothing you can do as a phone user about a defective battery in a 6+ month old $1000 phone
angus242 said:
Same happened to me with 4 XL 64.
I've been able to "fix" with the turn off and squeeze but the problem has turned into the battery discharge displayed gets stuck at a percentage and it won't charge. I have to turn off & squeeze to get it back.
Finally called Google and they are making me send my phone in for repair. Now I assume for turnaround sake, they'll just send me a new refurb back. That also means I'm not confident the problem will be resolved as there are over 150 replies on the Google Support page identifying this problem.
https://support.google.com/pixelphone/thread/25796722
Looks like some folks are getting a replacement before sending the problem phone back but others are required to send it in or drop off at repair facility.
Good for me? I have Preferred Care and I'll keep sending them back until I get one that works.
Bad for me? I'll have to keep sending them back + I splurged on the orange color so I doubt I'll ever see that again.
Click to expand...
Click to collapse
You might be able to convince them to send you a device before you ship it off, citing the current global situation and a need for a cell phone
OP lives in Poland and has no receipts or warranty. Poland is not a supported country so he is looking for "non-warranty" solutions.
Shayded said:
You might be able to convince them to send you a device before you ship it off, citing the current global situation and a need for a cell phone
Click to expand...
Click to collapse
The return process was pretty great. I shipped my existing phone off on a Monday (Illinois to Texas) and by the following Monday, I received my exact phone back (has a screen protector on it). I was very satisfied with that. HOWEVER, the "repair" still has an issue where if I charge to 100%, the icon stays at 100% until I reboot and then it'll display the correct battery %.
The repair documentation was a bit vague and said they replaced the "charging port". I still believe there's a unannounced hardware issue. Can anyone say, class action????
---------- Post added at 04:16 AM ---------- Previous post was at 03:49 AM ----------
I wonder what the next step would be if I started another repair claim?
Holding the power button down for more than 3 consecutive seemed to solve a similar issue for me. My P4 was holding certain percentages for too long (even though the phone actually lost more).
Suavie103 said:
I've actually dealt with this. This is a hardware issue. I had the same problem. Covered by warranty, I took it to ubreakitifix after contacting Google and they took care of me. Trust me this isn't a issue where you can flash this or squeeze that. This is a hardware issue on Google's part. There's nothing you can do as a phone user about a defective battery in a 6+ month old $1000 phone
Click to expand...
Click to collapse
This post seems to have been ignored. If it happens to me, I'll try that. But my carrier purchase didn't qualify for Google extended care add-on. Standard warranty only. Does that make a difference in what Google would do in this case?
I use Accubattery and monitor charge cycles for "battery wear". Even following "Battery College" recommendations, battery health has dropped from 99 to 95%; I've had the P4XL since November. I'm now slowing the charge, getting away from power delivery to see if that helps slow the wear. SOT varies greatly per charge.
I use a belt pouch for carrying phone while away from home. Rarely, I put it in my pocket but do so at home- front pocket only- never back pocket. May just be bad phone batteries from what I've read.
Sent from my Pixel 4 XL using Tapatalk
v12xke said:
OP lives in Poland and has no receipts or warranty. Poland is not a supported country so he is looking for "non-warranty" solutions.
Click to expand...
Click to collapse
For 5 weeks my Pixel has been in the authorized repair center in Germany. They don't have parts to fix it. They told me that. It is not known how long this may take. I haven't had such a circus with a good smartphone. I love Google products, but I feel very disappointed because Pixel cost me a lot of money and this is definitely a factory defect.
SignumOne said:
For 5 weeks my Pixel has been in the authorized repair center in Germany. They don't have parts to fix it. They told me that. It is not known how long this may take. I haven't had such a circus with a good smartphone. I love Google products, but I feel very disappointed because Pixel cost me a lot of money and this is definitely a factory defect.
Click to expand...
Click to collapse
Sorry to hear this, and surprising, as Germany is a supported country with many authorized repair centers. Did you send it to PSC? They claim to be Google-certified and have all factory parts? COVID-19 may also be delaying things. Hope things turn out well for you. :good: