Hey everyone,
I just changed the screen (with the full assembly) on my P10 and I have a weird problem with the fingerprint sensor.
I can add new fingerprints just fine, and if I try to set the same finger 2 times I get a message saying I've already saved this fingerprint. But, I can't seem to unlock my screen with the scanner. The screen wakes up when I scan my finger but the phone doesn't unlock even if the option is activated in the options.
I really don't know what to do.
Same problem here, is software related problem. Try to do a factory RESET. In my p10 was solved on the pie update.
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Hi, there might be some problem with my note 8.
I activate the instant unlock without swiping the lock screen for the iris recognition unlock.
the problem is something the iris camera will not shows up on the screen after i swipe up to check on the position of my eyes. it said 'if this keeps happening, please restart your phone'.
I wondering anything cause the iris camera not to appear on the screen.
The iris scanner still works well on capture my irises to unlock the phone, it is just that the iris camera do not appears on the screen (the one with the two circle to position your eyes).
desmondk said:
Hi, there might be some problem with my note 8.
I activate the instant unlock without swiping the lock screen for the iris recognition unlock.
the problem is something the iris camera will not shows up on the screen after i swipe up to check on the position of my eyes. it said 'if this keeps happening, please restart your phone'.
I wondering anything cause the iris camera not to appear on the screen.
The iris scanner still works well on capture my irises to unlock the phone, it is just that the iris camera do not appears on the screen (the one with the two circle to position your eyes).
Click to expand...
Click to collapse
Try factory resetting the device and check if the issue is still there. If yes, take the device to the samsung store for replacement. Mine works flawlessly. Much better than S8+ actually.
onkarsingh_pardeshi said:
Try factory resetting the device and check if the issue is still there. If yes, take the device to the samsung store for replacement. Mine works flawlessly. Much better than S8+ actually.
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Click to collapse
Tried factory reset it... still the same.
The iris scanner have no problem unlocking my phone, it is just that the iris camera with the two circles does not appear on the screen when iris scanner activated.
Lately the fingerprint scanner won't unlock the phone. There's no vibration indicating wrong fingerprint, it just does nothing. When I unlock the phone using PIN it works fine opening top notification panel or scrolling through photos. When I go to settings and fingerprints manager it recognizes my fingerprints without a problem. Even when I lock the phone it works well for couple of times but after a while it stops working again.
Have anyone had an issue like that?
I already switched the phone off and on again but it changed nothong.
Any advice besides resetting to factory settings?
Thanks for any help
Hey, I have the same problem with my Honor 7. Did you find any solution?
Dennrlay said:
Lately the fingerprint scanner won't unlock the phone. There's no vibration indicating wrong fingerprint, it just does nothing. When I unlock the phone using PIN it works fine opening top notification panel or scrolling through photos. When I go to settings and fingerprints manager it recognizes my fingerprints without a problem. Even when I lock the phone it works well for couple of times but after a while it stops working again.
Have anyone had an issue like that?
I already switched the phone off and on again but it changed nothong.
Any advice besides resetting to factory settings?
Thanks for any help
Click to expand...
Click to collapse
Are u using something like double tap to lock.
If so, disable it.
Otherwise, go to backup and reset, and reset only settings.
Hello,
Has anyone else come across the following with the P20 Pro (mine is a CLT-L09 on firmware 8.1.0.131(C782) - but the issue has occurred on all firmware versions I've had to date).
Occasionally when I unlock the handset via the fingerprint sensor, the camera launches rather than the handset just going to the home screen.
Currently I have the face unlock, lift to wake and the fingerprint unlock turned on. However, I have tried turning off the face unlock and the lift to wake - but the same thing still happens.
I'd say it probably happens about once in every ten unlocks.
I don't know whether I'm accidentally pressing something which is causing it - the camera icon is in the bottom right corner, so I'm not catching that as I unlock with the fingerprint sensor.
Any ideas please?
(I moved from a P10 Plus and never had this issue with that handset).
Thanks in advance.
Originally I had set up face recognition along with fingerprint reading to unlock my S10. I've been troubleshooting my problematic FPS so I went to disable face recognition however I noticed the lock screen is still expecting it and an error pops up at the top stating "There was a problem with your face data. Register your face again."
I've double checked that face recognition is not enabled anywhere, is there something I'm missing? It seems like the phone still thinks it is enabled even though I have no registered faces anymore
Can anyone duplicate this?
Try switching to security "none". This will delete all your fingerprints and face data. Then enable fingerprint unlock again.
lumiden said:
Try switching to security "none". This will delete all your fingerprints and face data. Then enable fingerprint unlock again.
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Click to collapse
Where can that be done? I tried setting the lock screen to pattern only and deleted my face and fingerprint data.
I reregistered a face a noticed that even with the face unlock off under Lock Screen -> Screen Lock Type, the phone is still trying to use it
I think a reboot after turning everything off did the trick!
I just factory reset my P10 on the newest pie version and noticed a concerning thing. When I enrolled just one finger print ex thumb then tried to unlock with any of my other fingers I world get a vibration of failure but if I kept on doing it quickly I could get access to my phone. I did get my wife to try the same method and she was unable to unlock phone. I tried the identify finger print in the setup menu and it identifies it correctly and will not see a non enrolled fingerprint as one that's enrolled. This is a somewhat concerning thing to me. Just wondering if others have had the same experience.
If it unlocks to you but not to your wife (same phone?), don't you maybe have your face registered for Face unlock - so it recognizes your face (not finger) and unlocks
Also, check Smart (un)Lock settings, it maybe unlocks based on trusted BT devices (or trusted places)
Good call. I guess tapping the finger sensor that many times wakes the device but not screen. I had to turn the screen almost sideways to make sure face unlock didn't see me tested then all worked correctly.