Originally I had set up face recognition along with fingerprint reading to unlock my S10. I've been troubleshooting my problematic FPS so I went to disable face recognition however I noticed the lock screen is still expecting it and an error pops up at the top stating "There was a problem with your face data. Register your face again."
I've double checked that face recognition is not enabled anywhere, is there something I'm missing? It seems like the phone still thinks it is enabled even though I have no registered faces anymore
Can anyone duplicate this?
Try switching to security "none". This will delete all your fingerprints and face data. Then enable fingerprint unlock again.
lumiden said:
Try switching to security "none". This will delete all your fingerprints and face data. Then enable fingerprint unlock again.
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Where can that be done? I tried setting the lock screen to pattern only and deleted my face and fingerprint data.
I reregistered a face a noticed that even with the face unlock off under Lock Screen -> Screen Lock Type, the phone is still trying to use it
I think a reboot after turning everything off did the trick!
Related
Lately the fingerprint scanner won't unlock the phone. There's no vibration indicating wrong fingerprint, it just does nothing. When I unlock the phone using PIN it works fine opening top notification panel or scrolling through photos. When I go to settings and fingerprints manager it recognizes my fingerprints without a problem. Even when I lock the phone it works well for couple of times but after a while it stops working again.
Have anyone had an issue like that?
I already switched the phone off and on again but it changed nothong.
Any advice besides resetting to factory settings?
Thanks for any help
Hey, I have the same problem with my Honor 7. Did you find any solution?
Dennrlay said:
Lately the fingerprint scanner won't unlock the phone. There's no vibration indicating wrong fingerprint, it just does nothing. When I unlock the phone using PIN it works fine opening top notification panel or scrolling through photos. When I go to settings and fingerprints manager it recognizes my fingerprints without a problem. Even when I lock the phone it works well for couple of times but after a while it stops working again.
Have anyone had an issue like that?
I already switched the phone off and on again but it changed nothong.
Any advice besides resetting to factory settings?
Thanks for any help
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Are u using something like double tap to lock.
If so, disable it.
Otherwise, go to backup and reset, and reset only settings.
Hey everyone,
I just changed the screen (with the full assembly) on my P10 and I have a weird problem with the fingerprint sensor.
I can add new fingerprints just fine, and if I try to set the same finger 2 times I get a message saying I've already saved this fingerprint. But, I can't seem to unlock my screen with the scanner. The screen wakes up when I scan my finger but the phone doesn't unlock even if the option is activated in the options.
I really don't know what to do.
Same problem here, is software related problem. Try to do a factory RESET. In my p10 was solved on the pie update.
So I have set a PIN and also recorded biometric data (Fingerprints and Face). The
PIN seems to be the default method. Is there any way to make either my fingerprint
or face recognition the default (w/PIN as backup)? It's not obvious
TIA
it will always want your pin at bootup. after that biometrics should take over if they're stil turned on.
3mel said:
it will always want your pin at bootup. after that biometrics should take over if they're stil turned on.
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Does not behave like that. For example if I turn screen off using a double tap, then when I touch the screen to turn it on it still wants the PIN after I swipe up???? It says "Enter your PIN as required by the security policy" ??
docfreed said:
Does not behave like that. For example if I turn screen off using a double tap, then when I touch the screen to turn it on it still wants the PIN after I swipe up???? It says "Enter your PIN as required by the security policy" ??
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Click to collapse
that's new to me. maybe you've selected something I've never used, secure folder or something like that !?
Does anybody know why I can't use fingerprint unlock at Bitwarden? I can only use face unlock for biometric unlock
You have to disable completely the face recognition for it to work. I think it's a bug in the rom. Also when the phone doesn't see your face it switch to fingerprint after maybe 10 seconds of trying to recognize yourself
Recently, I have begun to notice that when i double tap on a locked screen to watch the time, smartphone sometimes unlocks itself. It's worth noting that I didn't set up face unlock and I didn't touch fingerprint scanner. Does anyone else have such issue? What could be the reason?
Unlocking with a trusted Bluetooth device is also disabled