Recently, I have begun to notice that when i double tap on a locked screen to watch the time, smartphone sometimes unlocks itself. It's worth noting that I didn't set up face unlock and I didn't touch fingerprint scanner. Does anyone else have such issue? What could be the reason?
Unlocking with a trusted Bluetooth device is also disabled
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I'm having an odd problem with Lollipop's smart lock feature that I can;t seem to find much about elsewhere on the internet so I wonderin if it might be related to a Sony app.
I set up the phone's security and it works fine. Then I set up a smart lock trusted place/device (same scenario happens with both). Put the phone to sleep and wake up and the smart lock seems to work -- I have to only swipe up to get to the homescreen (no password required). But from then on the security is basically disabled altogether. The next time I wake the phone I no longer have to swipe up the lockscreen. If I leave the trusted place/device the phone also just goes straight to the homescreen. When I return to the trusted place/device, same thing.
So essentially the smart lock feature is disabling security altogether on the first "smart" unlock. The only way to get security working again is to go back and set it up all over again (enter new pattern/pin). Has anyone else experienced anything similar?
Hello,
Has anyone else come across the following with the P20 Pro (mine is a CLT-L09 on firmware 8.1.0.131(C782) - but the issue has occurred on all firmware versions I've had to date).
Occasionally when I unlock the handset via the fingerprint sensor, the camera launches rather than the handset just going to the home screen.
Currently I have the face unlock, lift to wake and the fingerprint unlock turned on. However, I have tried turning off the face unlock and the lift to wake - but the same thing still happens.
I'd say it probably happens about once in every ten unlocks.
I don't know whether I'm accidentally pressing something which is causing it - the camera icon is in the bottom right corner, so I'm not catching that as I unlock with the fingerprint sensor.
Any ideas please?
(I moved from a P10 Plus and never had this issue with that handset).
Thanks in advance.
Originally I had set up face recognition along with fingerprint reading to unlock my S10. I've been troubleshooting my problematic FPS so I went to disable face recognition however I noticed the lock screen is still expecting it and an error pops up at the top stating "There was a problem with your face data. Register your face again."
I've double checked that face recognition is not enabled anywhere, is there something I'm missing? It seems like the phone still thinks it is enabled even though I have no registered faces anymore
Can anyone duplicate this?
Try switching to security "none". This will delete all your fingerprints and face data. Then enable fingerprint unlock again.
lumiden said:
Try switching to security "none". This will delete all your fingerprints and face data. Then enable fingerprint unlock again.
Click to expand...
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Where can that be done? I tried setting the lock screen to pattern only and deleted my face and fingerprint data.
I reregistered a face a noticed that even with the face unlock off under Lock Screen -> Screen Lock Type, the phone is still trying to use it
I think a reboot after turning everything off did the trick!
Hey everyone,
I just changed the screen (with the full assembly) on my P10 and I have a weird problem with the fingerprint sensor.
I can add new fingerprints just fine, and if I try to set the same finger 2 times I get a message saying I've already saved this fingerprint. But, I can't seem to unlock my screen with the scanner. The screen wakes up when I scan my finger but the phone doesn't unlock even if the option is activated in the options.
I really don't know what to do.
Same problem here, is software related problem. Try to do a factory RESET. In my p10 was solved on the pie update.
I just factory reset my P10 on the newest pie version and noticed a concerning thing. When I enrolled just one finger print ex thumb then tried to unlock with any of my other fingers I world get a vibration of failure but if I kept on doing it quickly I could get access to my phone. I did get my wife to try the same method and she was unable to unlock phone. I tried the identify finger print in the setup menu and it identifies it correctly and will not see a non enrolled fingerprint as one that's enrolled. This is a somewhat concerning thing to me. Just wondering if others have had the same experience.
If it unlocks to you but not to your wife (same phone?), don't you maybe have your face registered for Face unlock - so it recognizes your face (not finger) and unlocks
Also, check Smart (un)Lock settings, it maybe unlocks based on trusted BT devices (or trusted places)
Good call. I guess tapping the finger sensor that many times wakes the device but not screen. I had to turn the screen almost sideways to make sure face unlock didn't see me tested then all worked correctly.