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I seem to be locked out of Google Wallet on my Nexus S 4G. I have been GW for 4 months on custom roms with no issues. The other day when flashing a peter Alfonso ICS Rom (full wipe) and launching GW App i got the error message Secure Element Not Responding. Since then i have re wiped and re flashed, Unrooted to stock 2.3.7 and re rooted back to CM9 and i still get the error message on any rom i try whether i am rooted and un rooted.
I even tries a nandroid back up when GW was working and it still wont work.
Can anyone help me out. ?
You will need to make a phone call to Money Network or Google for a "master reset". I called the Money Network number last night (01/29/12) around 11pm and I am waiting for a call back from them.
This seems to be happening a lot to Galaxy Nexus owners. I think mine was a result of restoring wallet data from Titanium backup. I do not think Google Wallet should be included with ICS Gapps.
Luckily, our phone is officially supported, some Galaxy Nexus owners are getting pushback from Money Network/Google when requesting a master reset.
Here are the numbers listed on the Google Wallet "Contact Us" page:
For Google Wallet related questions contact google toll-free at 855-492-5538
For Google Prepaid Card questions contact Money Network at 855-896-0693
I feel like maybe I should have contacted the Google number as opposed to the Money Network number, the CSR said she had to contact Google. Maybe this will save a step. She said it can be 24-48 hours before someone contacts you. I will update this post with the number that calls me.
You mean this type of reset:
http://support.sprint.com/support/t...eset_Samsung_Nexus_S_4G_from_Google/25162-101 ?
Unfortunately no. This has to do with them resetting your Google Wallet account. They need your IMEI (MEID) number. I am waiting for a call back, I will keep you posted.
Nick N said:
Unfortunately no. This has to do with them resetting your Google Wallet account. They need your IMEI (MEID) number. I am waiting for a call back, I will keep you posted.
Click to expand...
Click to collapse
Thanks .. awaiting your response !
Still no contact as of 3:45pm, maybe someone wants to try contacting Google using this method?:
http://support.google.com/wallet/bi...contact_policy&policy=mobile&test=country-US&
I would do it, but I do not want them to get annoyed since I am still in their 24-48 hour contact window.
I spoke to the Google Wallet team and there responce was it was a hardware issue and item needs to either be replaced or repaired by Sprint or Samsung. Not sure how it bacame a hardware issue ?
Anyways i took my phone to sprint repair and gonna pick it up at 5pm to see what they can do to fix.
Here is the response i got:
Re: [#955******] Follow-up to Google Wallet
Google Wallet Support [email protected]
1:37 PM (2 hours ago)
to me
Hi Nathan,
Thank you for calling Google Wallet. To have the secure element looked at
for assistance, I suggest contact a Sprint Service shop for this matter.
With the Secure Element not responding, its a matter with the hardware of
the device.
It was a pleasure assisting you today. Feel free to contact us again if
you have any additional questions regarding Google Wallet or visit our
Help Center at http://www.google.com/support/wallet
Sincerely,
Paul
The Google Wallet Team
Any updates? I am still waiting for my call.
Went back to sprint store this evening and they said they did a master reset and the problem was still there.
They offered me a replacement phone (refurbished) which will come in 3 days. They also told me they don't know what the problem is or how it occurred.
I don't know what caused this but I'm gonna avoid using g wallet on my replacement till there is a fix.
Really a strange issue that google wallet is malfunctioning the hardware !
At least you will get a replacement!
2 questions:
1. Did you use an ICS Rom (I think the answer is yes);
2. Did you use Titanium Backup to backup Google Wallet?
There is absolutely nothing a sprint store could do to fix that.
Sent from my Nexus S 4G using XDA App
I'm real happy I got a replacement since phone was 6 months old and was pretty beat up.
1: I did use several ICS ROM's
2:I usually back up all my apps but I don't think the google apps get backed when doing a batch back up with titanium backup so not sure
Money Network called, gave me a few BS steps (remove battery, turn on and off NFC setting, wait 5 minutes). She said if that doesn't work I need a new phone.
it happens when moving between ics and gb roms since rooting could mess with the money... it happened to me a while ago when i unrooted and updated back to 2.3.7 from 2.3.5 but i have a asurion replacement phone so asurion has no problem sending me a phone when this happens...
Try to disable NFC, start wallet, and re-enable it (possibly wiping the wallet app data from app management between the steps). I did get the "secure element stopped responding"-message too (after using the internal wallet wipe function), but it seems it was just a really nasty kind of driver crash and it started working after I messed around a bit. (It did not work after just a Factory Data Reset if I remember correctly!)
So I used the Samsung PC tool to flash stock 2.3.4 on my phone, activated it and signed in. Here are some of my test results:
2.3.4 - Allowed me to download Wallet but said hardware was not supported.
2.3.5 - When activating the NFC it gave me an error
2.3.7 - Secure Element message.
I was able to get to the Google Wallet setup screen by frantically tapping the lock button in the top right corner when on the main page with the offers, payment cards, and transactions. It allowed me to select my account and sent me an email but kept throwing the Secure Element message, which can be bypassed by pressing the search button.
Tried to add a prepaid card... it acted like it wanted to but ending up showing an error adding card message.
When I tried to use the reset feature within the Wallet app it pretends like it resets but it does not.
Nick N said:
So I used the Samsung PC tool to flash stock 2.3.4 on my phone, activated it and signed in. Here are some of my test results:
2.3.4 - Allowed me to download Wallet but said hardware was not supported.
2.3.5 - When activating the NFC it gave me an error
2.3.7 - Secure Element message.
I was able to get to the Google Wallet setup screen by frantically tapping the lock button in the top right corner when on the main page with the offers, payment cards, and transactions. It allowed me to select my account and sent me an email but kept throwing the Secure Element message, which can be bypassed by pressing the search button.
Tried to add a prepaid card... it acted like it wanted to but ending up showing an error adding card message.
When I tried to use the reset feature within the Wallet app it pretends like it resets but it does not.
Click to expand...
Click to collapse
Alright listen carefully. Sprint support and even money network, from my experience, understand nothing when it comes to rooting. On a completely stock phone the issue would be hardware. In this case I'm not convinced. Have u done the msl reset? Use 786 and if that gets u to triangle use the sctrn number which is 72786, then 786. Know that 786 will wipe it internal storage so backup to comp. The point is to wipe so utterly then go to recovery and flash wipe all zip then flash latest vhgomez lota or whatever from, make sure u flash the radio, then bootuo, run thru setup, let it program/activate your phone, once that's all done try wallet and report here.
Goodluck!
PS going stock does not do this kind of wipe if I recall correctly, nor would the sprint store. Not right anyway.
Sent from my Nexus S 4G using XDA Premium App
janspambox said:
Try to disable NFC, start wallet, and re-enable it (possibly wiping the wallet app data from app management between the steps). I did get the "secure element stopped responding"-message too (after using the internal wallet wipe function), but it seems it was just a really nasty kind of driver crash and it started working after I messed around a bit. (It did not work after just a Factory Data Reset if I remember correctly!)
Click to expand...
Click to collapse
So, it is NOT a hardware issue and somehow fixable. I wish you remembered exactly what you did and started working again.
Not getting a error but it will not let me in google wallet
I was on CM9 and went back to a old NAD back up to stock and pulled the 4.0.4 OTA. Google wallet won't let me in now. I called the google # they asked me same stuff. Asked me my MSID and told me that she would send it up the line and I will get a email about it.
Secure Element Error Message
The NFC transmits information from the secure element. They are both different chips within the phone. If the secure element breaks, NFC will still work, but you will not be able to use Google Wallet on the phone anymore.
The "Secure Element" works closely with the NFC Chip as a security feature. When it is tampered physically or with software (rooting and perhaps changing ROMS), it is set up to destroy itself. When it is destroyed, the only solution is to replace the phone. (Factory Data Reset, unrooted, and revert back to stock will not fix the problem).
Google Tech Support sends a typical email to owners who ends up having this error message:
"We strongly discourage gaining system-level "root" access to your phone if you plan to use Google Wallet. We are unable to support devices with unauthorized operating systems as the security layers of the device may be limited.
If you have other questions, please reply to this email and I'll be happy to help."
I hear it is about 50% hit and miss on rooted phones depending on what owners do with their phones. So, with that said, I would suggest you, as rooted owners stick with the SAME ROM all the way if you want to use Google Wallet. The Secure Element have only 1 life, not "9 lives". You are on your own discretion / risk.
Google will replace the Galaxy Nexus phones for free as long it is stock and not rooted.
Unlocked Galaxy Nexus phones are on sale via Google Play for $399, no contract.
---Sharmy
I just got my Note stolen a few hours ago, I am so pissed right now, but hey what can I do... I live in Nicaragua, so no warranty and no police claim will get it back for me...
Tomorrow I will call my carrier and see if I can block my phone through IMEI number so the son of a **** that stole it cannot use it...
I never kept my gps enabled unless I was using it so no tracking software will be able to track my phone, I already blocked my number with my carrier so I guess there is not much I can do to track it, but I would like to sign out of everything on my phone, and I was just wondering if I changed passwords on every service installed on my phone would the theif still be able to login if I had checked the "remember me" or "stayed logged in" options?
Thanks,
Chaosin1983 said:
I just got my Note stolen a few hours ago, I am so pissed right now, but hey what can I do... I live in Nicaragua, so no warranty and no police claim will get it back for me...
Tomorrow I will call my carrier and see if I can block my phone through IMEI number so the son of a **** that stole it cannot use it...
I never kept my gps enabled unless I was using it so no tracking software will be able to track my phone, I already blocked my number with my carrier so I guess there is not much I can do to track it, but I would like to sign out of everything on my phone, and I was just wondering if I changed passwords on every service installed on my phone would the theif still be able to login if I had checked the "remember me" or "stayed logged in" options?
Thanks,
Click to expand...
Click to collapse
Try to install plan b from the market. You can install it remotely from Google play using a web browser and should be able to get the GPS coordinates of your phone providing the thief has not removed your Google account. Do it asap to increase your chances.
+1 Good idea, However The phone will need to have internet access to receive the remote download.
Dont suppose you had Lookout installed ?? On my device it is un-installable, and i can remotely turn GPS on / off, Track the phone, Wipe everything, Lock the device, and even make the phone scream !! (useful for when you are tracking and a close enough to hear it)
I hope you get it back !!
Changing the password won't let the thief use any of the services you have logged into. The app should request him for the new password. Do it ASAP!
I feel for you man! Had my iPod touch, Optimus 2X and Galaxy SII stolen!
Sent from my GT-N7000 using XDA
first of all sorry you, that's one of the worst things that can happen to a phone.
if you think the theft is using your phone only with a different simcard you have the following options:
- try planb (as already mentioned above) to locate your phone.
- if you have a google account on the phone, try android lost that will gain you the full control over the phone including locating it, taking photos of the cameras and wiping the complete data of the device out. its a really great tool .
- if you have a Samsung account on your phone, try the samsung dive website with this you can also do things like locating or wiping data view call logs and so on.
if all the above fail you should change the passwords of all your accounts used on the phone, especially the email accounts. also try to contact your provider, really few of them provide a location service based on the imei number of the device. and also some of them offer the service to put the device's imei number to a ban list so the phone is useless at all because it cant login in to the gsm network.
*EDIT*: go to the police and let them give you a document that the phone is stolen, and the imei and serial numbers. give this document to samsung and they will put the device to a blacklist, so the device wont get service/support/repair anymore.
i hope some of this become useful to you
Best thing would be to:
1- Track it (with the app said above) or with Samsung Dive!
2- Find the perp
3- Beat him with a cow bone
4- Retrieve the phone
5- Send it to me for inspection
Hi guys, thanks for your help, I installed Plan B a few hours after the OP, but still no email...I would gladly beat the crap out of the theif, but I fear I won't see my note again, I have already ordered another one, this time I will install every tracking anti theft app available...
Anyhow, after this, I installed Lookout on my Girlfriends Note, and tried out the tracking, the tracking is not that accurate, it positions the phone within a 2 Km radius...any other app that would be more accurate?
Thanks,
Im using avast and i have to say its working well, it has a ton of features, you can make mobile data persistent with a single text making tracking that bit more accurate
combine it with the screaming feature of lookout and you should be able to hear it if you are close enough.
Try samsung dive
http://www.samsungdive.com
Lol samsung dive will dissapear when factory reset
Sent from my GT-N7000 using Tapatalk 2
Little late for the original poster but Cerberus is a nice app too. I got in on a free promotion. I have it activated and don't even think about till I get an email saying that I changed my sim. You can remotely hide the app, wipe phone/sdcard have a login screen pop up appear, record video and or audio and map in real time.
Even though I think tracking your kids is creepy, I can see how some parents would love to install it on their kid's phone.
Thanks again for all the info, I will try all these once my new phone gets here.
I have a question though, all of these tracking apps need data connection on the cel phone's side...correct? What if the theif turns off data connection? Is there one that works with only GPS?
Well in avast, you can remotely activate data network even if the thief switches it off, It also has stealth mode where it hides all traces of being installed.
If you are rooted it can even withstand a factory reset.
Chaosin1983 said:
Thanks again for all the info, I will try all these once my new phone gets here.
I have a question though, all of these tracking apps need data connection on the cel phone's side...correct? What if the theif turns off data connection? Is there one that works with only GPS?
Click to expand...
Click to collapse
GPS also needs data connectivity.
ravi_buz said:
GPS also needs data connectivity.
Click to expand...
Click to collapse
I've used GPS trakcing with data off before ...it will track you even if the map does not render...afterwards when you get connectivity the map will be displayed along with your tracking info.
GPS don't requires data connection thogh, tracking won't work without data connection.
GPS fix the position without data connection, but for tracking you need to pass that information to server, which needs data connection.
can i unblock a samsung galaxy note ?
hey everyone !
so i got scammed in ebay and i got a samsung galaxy note n7000. the guy said it worked perfectly and stuff...buuut no !! when i got the phone it wont read any sim card so i just figured it was from the sim card reader. when i took it to my retailer they told me the phone was stolen/lost and the original owner kinda blocked it so no one can use it. i have access to the phone and everything except that it wont read my sim card. i contacted the guy i got from on ebay and filed a claim and everything but i know these things can take FOREVER before i can get my money back. the guy i got it from told me he bought on ebay too in november 2012. i dont wanna sell the phone again on ebay and scam more people i tried looking for the original owner so we can figure out a deal but i couldnt.
is there anyway i can fix this phone ?!! or can i contact the samsung store maybe and they can find the original owner ?!! please help...anyone ?!!!
Strange. Post could be chameleon or possibly victim of stolen phone.
Sent from my GT-N7000 using xda premium
salmavic said:
hey everyone !
so i got scammed in ebay and i got a samsung galaxy note n7000. the guy said it worked perfectly and stuff...buuut no !! when i got the phone it wont read any sim card so i just figured it was from the sim card reader. when i took it to my retailer they told me the phone was stolen/lost and the original owner kinda blocked it so no one can use it. i have access to the phone and everything except that it wont read my sim card. i contacted the guy i got from on ebay and filed a claim and everything but i know these things can take FOREVER before i can get my money back. the guy i got it from told me he bought on ebay too in november 2012. i dont wanna sell the phone again on ebay and scam more people i tried looking for the original owner so we can figure out a deal but i couldnt.
is there anyway i can fix this phone ?!! or can i contact the samsung store maybe and they can find the original owner ?!! please help...anyone ?!!!
Click to expand...
Click to collapse
maybe, but how do I know you didnt steal it yourself/know you bought a stolen phone?
Salmavic please return that phone to chaosin! Lol jk
_______________
Via GT-n7OOO using xda app-lite
Hello All,
I purchased a Samsung Focus - i917 to use while over in Spain this year. When I first got here, carrier unlocked the phone, I bought a Yoigo SIM card, inserted it and imput the APN settings for their network. My WhatsApp worked fine, but nothing else worked, which I was fine with for the most part seeing as my social life survived just fine only using the WhatsApp. That was the first month. The second month, I started having problems with the Whatsapp, and I would need to shut down the phone once or twice a week to get the data flowing to that application again. Then at the start of the 3rd month, it stopped working completely, and I haven't been able to get it to work since. I it works fine with WiFi, just not with data. I even switched to Orange a couple months ago to see if that would have any effect, but to no avail. I am on the verge of buying a new phone, but thought i would post one last ditch effort here with you all in the hopes that someone might have an idea/know how to fix this problem.
I was thinking of trying to do an interop unlock, but I'm pretty tech-less, so I could just follow directions, but I would have no idea where to go from there, or what I was actually doing, or how I would solve the data problem if I was successful.
Any help would be greatly appreciated. Thank you for your time.
So rooted my Pixel 4XL, so I could use the Gpay and quick wallet, but after doing this, found the "OK Google" didn't work most of the time so returned to Stock, everything worked fine, used flash-all, decided to try again in case I had did something wrong, again the same problem with "OK Google", so returned to stock.
Now my bank cards won't add to Gpay, saying "Double-check your card details" "something's not right. Please double-check the details and try again", the details are correct, and I have tried multiple times.
I contacted the bank, they didn't see any problem, I contacted google, who asked me to remove the cards from my account and contact the back to remove all the tokens, which I did, then was told to try adding again, but still giving the same error, waiting for google to get back to me with other things to try.
the other problem is on my gym app, it tells me how many people are in the gym, on my phone it always says 1, if I log in on another phone it shows the correct amount, bit worried I've got an infection that's causing all this, have installed an antivirus on the phone but that's sees nothing, any help?
Thanks Steve
ScotsFrog said:
So rooted my Pixel 4XL, so I could use the Gpay and quick wallet, but after doing this, found the "OK Google" didn't work most of the time so returned to Stock, everything worked fine, used flash-all, decided to try again in case I had did something wrong, again the same problem with "OK Google", so returned to stock.
Now my bank cards won't add to Gpay, saying "Double-check your card details" "something's not right. Please double-check the details and try again", the details are correct, and I have tried multiple times.
I contacted the bank, they didn't see any problem, I contacted google, who asked me to remove the cards from my account and contact the back to remove all the tokens, which I did, then was told to try adding again, but still giving the same error, waiting for google to get back to me with other things to try.
the other problem is on my gym app, it tells me how many people are in the gym, on my phone it always says 1, if I log in on another phone it shows the correct amount, bit worried I've got an infection that's causing all this, have installed an antivirus on the phone but that's sees nothing, any help?
Thanks Steve
Click to expand...
Click to collapse
Antivirus isn't going to do anything to help. It sounds like your bootloader is still unlocked, and it's probably failing safetynet checks. You can relock it, but I'd make sure that you have done a clean flash of a factory image before doing it.
Keithn said:
Antivirus isn't going to do anything to help. It sounds like your bootloader is still unlocked, and it's probably failing safetynet checks. You can relock it, but I'd make sure that you have done a clean flash of a factory image before doing it.
Click to expand...
Click to collapse
Bootloader is locked, google trying to setup a 3 way conversation with the bank, hopefully that will get it fixed
Thanks Steve
Hello everyone, my father recently passed away. We have a family-run business and all the important contacts and information about our deals and orders we made are on his phone. Aside from that, there are also precious pictures on his phone that we would like to retrieve. Does anybody know a way we can unlock his phone? We have tried almost every method such as android device manager, Samsung find my mobile, and even contacted Verizon. He had given me his passcode a couple years ago but has changed it since then. I've tried other possible passwords and I'm down to my last couple attempts before the device resets to factory settings. Any help would be greatly appreciated, my mother and I just want the memories on the phone and the contacts to keep our business running so we can follow through with our orders. I would hate for everything to be deleted forever.