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I accidentally dropped my Kaiser in a mop bucket. I dried it off immediately and took out the battery / sim card to let it air out. After 3 days I left it for 24 hours in a box of clumping cat litter because I was told it can pull the moisture out.
It's now been 5 days and it's doing the exact same thing as it started from the moment it came out of the mop bucket:
1) None of the hard buttons work on the face (green & red phone, start, ok, select, rocker)
2) Power & Camera buttons work but side Buttons on other side do not
3) Keyboard does not respond
4) It randomly beeps and pulls up the phone typing letters into it C D E F
5) It randomly goes to Notes and starts voice recordings that fill my memory
6) The touchscreen and onscreen keyboard work except for the Backspace key
7) The phone soft keypad works also except for the Backspace key
8) It randomly brings up voice dialing
These are my symptoms. It is obviously is a moisture problem, but it hasn't improved at all in 5 days. I was thinking about trying to unscrew things and blow a dust remover in there wherever I can. Is that a good idea or a bad idea? Should I send it for repair instead? What's that gonna cost me? I bought it directly from HTC and don't think it would be covered by any warranty. Should I just be more patient and wait another week? I'm looking for some educated opinions.
Thank you so much for your help!
Its not covered under the warranty and if you send it in they will most likely charge you the full replacement price (~$400 I believe) as they will see it was water damage due to the sticker inside that changes colors when it get wet. Its one of the first things they always seem to check.
htcoveblue said:
I accidentally dropped my Kaiser in a mop bucket. I dried it off immediately and took out the battery / sim card to let it air out. After 3 days I left it for 24 hours in a box of clumping cat litter because I was told it can pull the moisture out.
It's now been 5 days and it's doing the exact same thing as it started from the moment it came out of the mop bucket:
1) None of the hard buttons work on the face (green & red phone, start, ok, select, rocker)
2) Power & Camera buttons work but side Buttons on other side do not
3) Keyboard does not respond
4) It randomly beeps and pulls up the phone typing letters into it C D E F
5) It randomly goes to Notes and starts voice recordings that fill my memory
6) The touchscreen and onscreen keyboard work except for the Backspace key
7) The phone soft keypad works also except for the Backspace key
8) It randomly brings up voice dialing
These are my symptoms. It is obviously is a moisture problem, but it hasn't improved at all in 5 days. I was thinking about trying to unscrew things and blow a dust remover in there wherever I can. Is that a good idea or a bad idea? Should I send it for repair instead? What's that gonna cost me? I bought it directly from HTC and don't think it would be covered by any warranty. Should I just be more patient and wait another week? I'm looking for some educated opinions.
Thank you so much for your help!
Click to expand...
Click to collapse
did you insure it?
No, I just payed HTC the $700 or so dollars that it cost without a contract.
Next time be a real man and have your wife do the mopping!
I was installing a DSL line in a utility closet at work and I just got clumsy. There wasn't much water in the bucket and the phone hardly looked wet. I thought for sure it would work fine. When it didn't, I thought that a couple of days of drying out would fix it. I dropped an iPaq full in the toilet once and it recovered fully after about 5 days.
htcoveblue said:
I was installing a DSL line in a utility closet at work and I just got clumsy. There wasn't much water in the bucket and the phone hardly looked wet. I thought for sure it would work fine. When it didn't, I thought that a couple of days of drying out would fix it. I dropped an iPaq full in the toilet once and it recovered fully after about 5 days.
Click to expand...
Click to collapse
my friend dropped her touch in the bath and she took the batteries out and put it in a towel and place it on a radiator with a5 degrees room temperature and it worked again
duttythroy said:
my friend dropped her touch in the bath and she took the batteries out and put it in a towel and place it on a radiator with a5 degrees room temperature and it worked again
Click to expand...
Click to collapse
What temperature? Should I try exposing it to low heat? Maybe a blow dryer?
Wash it with distilled water. The mop water will have been ull of minerals that have now dried on the circuit boards and they are causing shorts.
Then leave all the bits on a towel in an airing cupbpard or similar for 72 hrs.
unwired4 said:
Wash it with distilled water. The mop water will have been ull of minerals that have now dried on the circuit boards and they are causing shorts.
Then leave all the bits on a towel in an airing cupbpard or similar for 72 hrs.
Click to expand...
Click to collapse
Do I need to take it apart or just rinse the outside in distilled water?
Do you have anything really nice and warm in your house you can set it on (obviously not hot enough to melt it)? Place it in a bowl covered in uncooked rice or plasic baggie with rice. My cable box/DVR, HDTV and also my computer case with that 8800GTX gets toasty.
Do you have an electric blanket/throw/heating pad? If so you can wrap the bowl/phone/rice in that to keep a raised temp over time to help it dry. During the summer most people leave it in their car in the sun for a few days.
There is a disassembly procedure in the Wiki... it's for a modification to the angle of the tilt screen... but it walks you through pulling it apart.
Back in the day, there was a hobby shop located on West Fairbanks Ave in Orlando (near Rollins College). It had a huge rocket on the outside... couldn't miss it. I think you can see it from I-4. Anywho, back when I used to tinker with circuit boards, I used to go there. They have (had?) everything you need to properly clean your board. It's basically the Super Walmart of electronics shops. They have everything there. They had some people who work there that are electronics experts and very helpful also... and can give you advice. Keep in mind, this was a few years ago and I don't know if they are in business still... but that's what I would do.
I'm surprised it still works... I think there is hope, but you don't want to make it worse.
htcoveblue said:
Do I need to take it apart or just rinse the outside in distilled water?
Click to expand...
Click to collapse
As per pm - good luck.
BTW... I wouldn't use anymore water. Not a good idea. Yeah, distilled water is theoretically an insulator electronically... until it comes in contact with your hands... or a circuit board... etc. There are alcohol based solvents and aerosol types that will dry immediately. I worked as electrician for 12 years and I've never cleaned anything with water... distilled or not. That's just my opinion.
Denatured alcohol is what I've always used to clean dirty or wet circuit boards. It's cheap and readily available, plus it dries very quickly pulling moisture as it goes.
Just my 2
MAN....that sucks
My son did that to my 8525......thats who I ended up getting the tilt......my dad took my 8525 and had HTC replace the mother board.......I think it's dead...sorry my friend
What about spraying the board with WD40? SHould be able to displace the water, should have done it immediately after you dropped it though
My main question was should I attempt to open it up and clean the board or am I likely to do more damage? I think I'm gonna try the distilled water thing lightly first and see if that helps. If not, I guess I'll try to open it up and clean the board directly with an electronics solvent. I'm not looking forward to that though. I'm no electronics wizard. I'll probably loose the screws.
Do not use WD40. Yes its a water displacement but it will just gunk up the insides. If you did have to rinse the device to clean out containments its best to use alcohol as mentioned (not rubbing alcohol). When I was in the Army we use Trichloroethylene (Trike) .. That stuff was the best before they started banning it.
And for what it's worth my opinion.
Dismantle
Clean contact areas particularly the d-pad and hard keyboard (under the keys).
Use an alcohol based cleaner but I'm not a fan of immersing circuit boards except as a last ditch effort.
Initially I would take out only the ribbon connectors that are essential to dismantling.
Leave apart, use a hair dryer for a while and leave in a warm place (eg radiator top) for a day/two.
Reassemble but without replacing every screw, you may well have to dismantle again.
There are clues to the problem areas in the symptoms you see eg certain letters typing themselves and the phone buttons not working so any "key" areas need thouroughly dismantled.
To be honest from what you describe it sounds hopeful but I'm worried about the phone functions. Ensure the sim card slot is completely clean and dry.
Mike
PS - personally, I would not douse in distilled water or containers of alcohol. Yes, in theory they are safe but as said above they will pick up contamination and spread it around. The problem could get worse not better. Also water and even alcohol can get trapped into microscopic areas and even penetrate multi-layer m/boards and that can take a loooong time to dry and in the mean time can disolve or corrode essential parts.
The WD40 idea above I do not like for the same reasons and also because you'd be left with a film of oil on everything - ok for a car engine not for an 8925!
You either just wait or you clean it by opening up. Cleaning may be the only reliable answer.
heya guys,
today I was talking on the phone and the phone droped from my hand into toilet. I bring it out fast and removed the battery. I dont know what should I do now,. any advice!!!! will Vodafone accept it for waranty!!!
Usually for any electronic device, take as many bits out as you can an stick it somewhere warm for a day or 2, should get some if not all functionality back, I've dropped many things in the bath and had them back working again. Don't, however, try and power it on until it's had chance to dry out. The touch screen may be an issue though...not dropped any touch device in some water yet to test if the same rules apply....
Stick it in a bowl of (uncooked) rice, it'll help pull out the water faster.
whatever u do dont use any thing like a fan or blow dryer, cause that will just cause the water to go deeper into the phone, use a vaccum to suck the water out as much as possable,then like he said place the phone in a bowl of un-cooked rice for a day or two, good luck.
A little combo of what has been said: put it in a bowl of uncooked rice right at the counter where it gets a lot of sun (battery should be out obviously). The BIGGEST mistake you can do is test it out after a day when you "think" all the water is out. If it isn't and you turn it on, it could cause further damage. I know you're urgent to find out if it works or not, but give it three days with three days in the above conditions. You'll also probably need a new battery.
mp.goldfinger
will Vodafone accept it for waranty!!! - - -- no
Vodafone will not accept phone Warranty
The diamond has a sensor for water
Thanx guys......but I did turn it on today Bcause I really need a number everything is alright but the screens is still fuzzy. I wont use it for at least a week and see what will happend.
i hope you flushed the toilet before you dropped it.. =) otherwise there will be some.. sh*t inside the phone and its not easy to clean
yeah, definitely make sure its in rice, and sunlight doesn't hurt..
And the moral of this story
Don't take your phone out of your pocket when in the toilet.
It's also unhygienic.
Take care of your phone and your phone will take care of you.
I went to a festival where I was so drunk that my diamond went out of my pocket when I got ready to sleep in my tent. And next morning I fond the phone in a little water pool inside the tent. But all the functions still work after I let the phone dry for 1 day.
Uncooked rice (as been mentioned before) is the best solution.
Take your time, as been said before, it will take a long time before all the moisture is out.
Nowadays the chips are very small, water easily lodges between the BGA balls, and it takes a while to evaporate.
just leave it for a week in the bowl of uncooked rice (preferably on a warm sunny place.)
Remove stylus, back cover & battery before sticking it into the bowl.
It's not under warranty: it has a moisture sensitive sticker which turns red when it was in contact with water.
Because it isn't under warranty, I personally would take the device apart, and dry the parts seperately, but that isn't very easy if you haven't done this sort of disassembling before.
Revert to this only if you have absolute confidence (and the service manual ).
Best of luck!
Please keep us posted.
EquinoXe
The problem is long term, the moisture will cause corrosion on the fine
PCB tracks etc. even after its dry, Best thing to do is pull the device appart as best u can get a tooth brush and a can of CRC CO CONTACT CLEANER
blue and white can @ any good electrical wholesaler. spray all the circtry and componets not the screen. and scrub with a tooth brush dont knock
off any small componets and then let dry for a day or 2 best bet is to use compressed air to blow off excess liquid spray from under the chips..
I am in electronic repair hope this helps
This happend to my LG 2 years ago ...into the LOO and i done the process above and its still working today the quicker u dry the water off initialy the better..
thanx guys.....unfortunately I have to buy a new LCD for my diamond as all water has gone inside the LCD and damaged the sheets inside the LCD. I have removed all parts and I am waiting for LCD delivery that cost me 40£
Aww, that is unfortunate..
Hope the LCD transplant will bring it back to life.
I had almost the same issue, but in my case, what I did was that I droped some alcohol inside the power button when I was trying to clean the screen with a tissue and some alcohol. Now the power button works in a faulty way and it tries to reboot every time I click on it. It's like the single click is always a double click on the power button. Any suggestion on how to fix it? This happened to me like 2 months ago and it is still like this.
djfuego said:
Don't take your phone out of your pocket when in the toilet.
It's also unhygienic.
Take care of your phone and your phone will take care of you.
Click to expand...
Click to collapse
I dropped an iphone inside the toilet. It rang I went to pickup and it slipped out of my hands.
Apple replaced it though. They didnt even test if it was water damage. LoL
....and I might also suggest that you don't eat the rice later!
Aww thats pretty sick
Have done the same thing, about 2-3 years ago (luckly not with my HTC TD)
All the advice above is right about drying it out, but the main issue you'll have is impurities in the water which, once the water has evaporated will leave residue. The worst is actually salts. These will dislodge components in the phone, and usually it'll never be the same again. Often the water gets under BGA components that arent encapsulated, or between pins of components, and once the water evaoprates the salt cyrstals left behind expand into those gaps.
You can wash the pcb in distilled water, or certain alcohol solutions - depending on what residue there actually is. If you use normal water you'll just make it worse, because that has impurities in it too.
You could have done the same with the touchscreen, but you would need to dismantle it.
Sometimes you get lucky and it all works ok for months.. lets hope you're lucky
Anyone else seen this? I decided to put my phone to the ultimate test yesterday by putting it in some water - it seemed to do fine. But today I noticed there are water droplets all over the camera lens and hole for the flash. Doing some reading around, it appears that this can happen anyway in humid conditions (and can be dried out with a hairdryer and other methods) but I'm concerned that I have a flawed unit.
I intend to put this to the test again tonight to double check, but anyone else experienced this so far?
Each night you should crack open the seals and close the phone up in a zip-lock bag with a bunch of uncooked rice. Don't let rice get inside the phone.
That should lower the humidity in the device. Then stop deliberately putting your phone in water if you want it to remain dry.
cpurick said:
Then stop deliberately putting your phone in water if you want it to remain dry.
Click to expand...
Click to collapse
Sony promotes dunking the phone in water in a lot of their promo materials. You can't blame the OP.
untogether said:
Anyone else seen this? I decided to put my phone to the ultimate test yesterday by putting it in some water - it seemed to do fine. But today I noticed there are water droplets all over the camera lens and hole for the flash. Doing some reading around, it appears that this can happen anyway in humid conditions (and can be dried out with a hairdryer and other methods) but I'm concerned that I have a flawed unit.
I intend to put this to the test again tonight to double check, but anyone else experienced this so far?
Click to expand...
Click to collapse
Faulty phone, or you applied water pressure higher than its rating.
Sent from my D5803 using Tapatalk
That cpurick advice can be really useful. But this can be ultimately avoided by having the unit away from non-room temperature water.
Make sure you are not pushing it over the rating pressure.
I had waterproof cameras in the past - Sony, Panasonic, Olympus, etc... All of them shows mist at varying degree inside the lens when used for a long time under water. It dries up and I didn't notice any effect on the photos or does it leave permanent residue in the lens.
I had/have the Xperia Z and it had the same 'issue'. Sony said that it was normal, so I guess it's something normal.
Sent from my D5803
Thanks for the advice, all. The news isn't great - I turned the phone off while I put it in a bag of rice last night, it seemed to lower the amount of water in the lens but not remove it completely. Today it's behaving very erratically - the power button doesn't work, for one. I attached through adb and shut it down but the damn thing just starts up again immediately. So my current best plan is to put it back in some rice and wait for the battery to die out.
So, I'll see what happens after that, but I might have to get it replaced. And Sony might not let me because of water damage. Before anyone asks: yes, I checked 100x that the seals were closed tightly before putting the phone in the water!
untogether said:
Thanks for the advice, all. The news isn't great - I turned the phone off while I put it in a bag of rice last night, it seemed to lower the amount of water in the lens but not remove it completely. Today it's behaving very erratically - the power button doesn't work, for one. I attached through adb and shut it down but the damn thing just starts up again immediately. So my current best plan is to put it back in some rice and wait for the battery to die out.
So, I'll see what happens after that, but I might have to get it replaced. And Sony might not let me because of water damage. Before anyone asks: yes, I checked 100x that the seals were closed tightly before putting the phone in the water!
Click to expand...
Click to collapse
It's definitely faulty, return it ASAP.
Sent from my D5803 using Tapatalk
Thanks in advance for any advice offered...
Some orange juice spilled on my S6 Edge and caused liquid damage to PBA (motherboard) components. (By the way, thanks to all that called for a "cooler" looking phone...now it can't withstand a splash of liquid, but that's another post in another thread)
In my naïve nature, I assumed that Samsung would be able to repair the phone for me, albeit at a significant cost, so I sent it off to their repair center.
The ticket notes were updated after a Samsung tech looked at the phone and deemed it Beyond Economic Repair (BER) due to liquid damage to PBA components and send the broken phone in the mail without even giving me the option to pay to replace the damaged internals. After all, replacing parts of the phone should not be as expensive as purchasing the phone at full cost right?
I've done some reading online to see what options I have available to me at this point, but all seem to point to the damaged phone being a really expensive paper weight.
I just wanted to check in to see if anyone has had experience with a situation like this...or if anyone had advice on what options I have at this point.
Can the phone be repaired for less than the full retail cost of a replacement phone (approx. $900 for the model I have)?
If not, do liquid damaged phones sell for spare parts? (Screen & body of the phone are in mint condition)
You can go to Swappa.com and look in the boneyard to see if anyone is selling a busted s6 for parts. You can also sell your damaged phone in the boneyard.
It was likely more than a splash, I'm guessing a spill or full dunk if it migrated all the way through to the motherboard?
I've dropped my phone in a full sink of water (twice) and immediately grabbed it out and it was completely unharmed.
If a splash had the ability to damage it, then how did it manage to do this:
https://www.youtube.com/watch?v=LGBKmIlk52Q
Is there any life in the phone at all? Orange juice is very corrosive and a electrical conductor due to the ions in the juice, so it doesn't take much to short things out and reek havoc. I don't know how good you are at taking things apart and fixing them but if it were me I would tear into it and completely disassemble it. Wash all the boards thoroughly with distilled water then give it a soaking in 100% isopropal alcohol. Let it dry thoroughly, check the battery for voltage and try and fire it up. Don't wash or soak the battery by the way. I've fixed a few phone this way that had coke or dirty water in them. Had an iPhone my wife dropped in a toilet last an additional two years after doing this. I had a phone myself I dropped in a glass of diet coke go back to working after a thorough cleaning. Still works to this day and that's been years ago. Those technicians aren't going to spend the time doing this due to the cost of the labor and the off chance it may quite on you down the rd. Anyhow, hope you can revive it. Good luck!
RajCaj said:
Thanks in advance for any advice offered...
Some orange juice spilled on my S6 Edge and caused liquid damage to PBA (motherboard) components. (By the way, thanks to all that called for a "cooler" looking phone...now it can't withstand a splash of liquid, but that's another post in another thread)
In my naïve nature, I assumed that Samsung would be able to repair the phone for me, albeit at a significant cost, so I sent it off to their repair center.
The ticket notes were updated after a Samsung tech looked at the phone and deemed it Beyond Economic Repair (BER) due to liquid damage to PBA components and send the broken phone in the mail without even giving me the option to pay to replace the damaged internals. After all, replacing parts of the phone should not be as expensive as purchasing the phone at full cost right?
I've done some reading online to see what options I have available to me at this point, but all seem to point to the damaged phone being a really expensive paper weight.
I just wanted to check in to see if anyone has had experience with a situation like this...or if anyone had advice on what options I have at this point.
Can the phone be repaired for less than the full retail cost of a replacement phone (approx. $900 for the model I have)?
If not, do liquid damaged phones sell for spare parts? (Screen & body of the phone are in mint condition)
Click to expand...
Click to collapse
You picked the phone! you could have gotten the less flashy seemingly more durable sibling if you had wanted.
Otherwise though yeah, you could see how much Samsung would charge you to fix it, and or start looking for replacement parts.
TechSavvy2 said:
It was likely more than a splash, I'm guessing a spill or full dunk if it migrated all the way through to the motherboard?
I've dropped my phone in a full sink of water (twice) and immediately grabbed it out and it was completely unharmed.
If a splash had the ability to damage it, then how did it manage to do this:
https://www.youtube.com/watch?v=LGBKmIlk52Q
Click to expand...
Click to collapse
It was in a bag with a unsealed bottle of orange juice. When the bag was picked up, the bottle of orange juice spilled and wet the phone. It wasn't fully submerged, and was in contact with the juice for 30 seconds max.
The phone was a little wet on the outside, but was still functional. I wiped it off and the phone operated with no problem.
Few hours later it started acting up. I restarted it and could never get it to boot back up, while not plugged in, since.
As a matter of fact, I didn't shut the phone down and immediately start remediation because I assumed (from watching the videos like you linked) the phone was capable of withstanding brief exposure to liquid.
beaverslayer said:
Is there any life in the phone at all? Orange juice is very corrosive and a electrical conductor due to the ions in the juice, so it doesn't take much to short things out and reek havoc. I don't know how good you are at taking things apart and fixing them but if it were me I would tear into it and completely disassemble it. Wash all the boards thoroughly with distilled water then give it a soaking in 100% isopropal alcohol. Let it dry thoroughly, check the battery for voltage and try and fire it up. Don't wash or soak the battery by the way. I've fixed a few phone this way that had coke or dirty water in them. Had an iPhone my wife dropped in a toilet last an additional two years after doing this. I had a phone myself I dropped in a glass of diet coke go back to working after a thorough cleaning. Still works to this day and that's been years ago. Those technicians aren't going to spend the time doing this due to the cost of the labor and the off chance it may quite on you down the rd. Anyhow, hope you can revive it. Good luck!
Click to expand...
Click to collapse
It has *some* life. If I plug the phone in to a generic USB power brick, the Samsung logo will pop up & start the AT&T music and then immediately goes into a reboot loop where it starts the process over again. If I plug it into the Samsung USB brick it came with, I was able to get it to fully boot into the operating system, but crashed the first time I tried to access my pictures in the gallery, and then allowed me to pull up the pictures after a second try.
If there is no power going to the phone (via USB or wireless charging) the phone does not respond at all.
I watched a video of a S6 Edge teardown and it's MUCH more difficult than the previous models (which had removable back panels). I think iFixit rated it a reparability score of 3 out of 10.
They had to use special equipment to lift the back glass up enough (just short of breaking it) to get a guitar looking pick underneath to remove the glue. Once the back glass is off, they had to also unglue the battery to get it out.
Not having much to loose at this point, I submerged it in 91% iso-rubbing alchohol for 3hrs and will let it set in a bag of rice for 2-3 days.
I think the damage has already been done though. Will removing corrosion after there's been a short on the circuit board do anything?
whoamanwtf said:
You picked the phone! you could have gotten the less flashy seemingly more durable sibling if you had wanted.
Otherwise though yeah, you could see how much Samsung would charge you to fix it, and or start looking for replacement parts.
Click to expand...
Click to collapse
Yea, I did pick it. IR blaster is an important feature for me, so my options were HTC or Samsung. I've owned 2 galaxy phones & like the synergy with my Samsung TV so I went for the Galaxy....despite my concerns with the step backwards (in terms of water resistance & utility) from the S5.
I've talked to Samsung and they will not give me an option to repair. They say that the parts + labor to fix the phone exceeds the cost of a new phone.
When a phone with possible water damage is sent to Samsung for repair....do they actually open up the phone to verify it's liquid damage, or do they just look for the liquid indicator and call it liquid damage if it's red?
My regular S6 survived a massive downpour yesterday while hiking I have no idea how I got so lucky. I opened it up to check it too and everything was okay internally. I guess they weren't kidding when they said it can withstand some liquid damage so long as it isn't submerged.
From the Moderator
To all in this thread ........... Water damage, liquid damage .....etc
To answer a couple of these questions .......... If water infiltrates inside the back of the phone ...... there is a strip that will change properties that indicates water got in the phone. Newer devices (not just phones, cameras lenses...etc) uses more exotic materials that you cannot easily detect ..... they will show up under UV .......... so to answer that Yes the manufacturer usually can tell..... if it is not obvious, often they do not check ......
To all the Physics ..... comments .......... Water infiltrates based on the seal of the back or the front depending on how the phone is constructed air resistance within the device if sealed ...we could assume it is 14.7 psi or Sea level average atmospheric pressure. As soon as you drop something into say a pool, if it were to sink to 5-feet under the psi would increase to about 17 psi outside force pushing against the interior 14.7 psi....... Without getting into partial pressure laws and more math and physics.........
Greater Out side force is exerting against a lesser force inside the phone........ this precipitates faster infiltration ......... All aforesaid is great academics ......... The Bottom line is this
If you drop your phone into water or any water based fluid then...... Remove as quickly as possible, remove the power source (this is why I prefer a removable battery) the power source is the thing that Really speeds up the water damage.
So here is how to deal with water intrusions
1. Dry it off
2. Remove the power source asap
3. Dry it again .....
4. Immerse is Rubbing alcohol 91% (preferably Denatured reagent) if possible, the Alcohol bonds the water molecules to it for a minute or 2........ then remove and dry off with paper towels
5. Then put in Millet, Rice, Desiccant... etc
I have had to do this a number of times in my life with underwater cameras when the housing leaks ........ a real pain being 100-120 feet under and have to stop the shoot because of a housing leaks
But considering my average lens is 1000 bucks and saltwater will destroy the coatings (not to mention electronics) I have only lost 1 lens and one camera in 25 years and no phone ever due to water infiltration occurrences. But being careful and immediate response is the key ....... be Vigilant ( in this case, that means know how to open the phone and remove the power source)
Hope that helps clear some things up ..........
In South Africa we get ADH (accident and damage handling) on Samsung flagships, but they have been tightening the strings since the S5.
ADH covers screen / body damage with a free repair as part of the warranty.
Water damage on the S6 AFAIK isn't covered anymore like it was on previous Galaxy devices.
Sent from my SM-G920F using Tapatalk
RajCaj said:
Thanks in advance for any advice offered...
Some orange juice spilled on my S6 Edge and caused liquid damage to PBA (motherboard) components. (By the way, thanks to all that called for a "cooler" looking phone...now it can't withstand a splash of liquid, but that's another post in another thread)
In my naïve nature, I assumed that Samsung would be able to repair the phone for me, albeit at a significant cost, so I sent it off to their repair center.
The ticket notes were updated after a Samsung tech looked at the phone and deemed it Beyond Economic Repair (BER) due to liquid damage to PBA components and send the broken phone in the mail without even giving me the option to pay to replace the damaged internals. After all, replacing parts of the phone should not be as expensive as purchasing the phone at full cost right?
I've done some reading online to see what options I have available to me at this point, but all seem to point to the damaged phone being a really expensive paper weight.
I just wanted to check in to see if anyone has had experience with a situation like this...or if anyone had advice on what options I have at this point.
Can the phone be repaired for less than the full retail cost of a replacement phone (approx. $900 for the model I have)?
If not, do liquid damaged phones sell for spare parts? (Screen & body of the phone are in mint condition)
Click to expand...
Click to collapse
Purchase an s6 active
Sent from my SAMSUNG-SM-G890A using Tapatalk
Beyond Economic repair means the cost of fixing it is more than the phones cost.
Yes, the phone that just released in the US last Friday, on AT&T only.
Had I known what I know now about the S6 Edge's ability to stand up to liquid exposure & the cost to repair liquid damaged phones, I would have foregone the Edge pre-order and waited the 2 months for Samsung to offer a waterproof version of the phone. Also, prior Active models had lesser hardware profiles and wouldn't have seemed like a good alternative for me when I was in the market for a new phone.
I really wish more manufactures built their phone with IR ports....then I wouldn't be beholden to Samsung's BS.
oka1 said:
So here is how to deal with water intrusions
1. Dry it off
2. Remove the power source asap
3. Dry it again .....
4. Immerse is Rubbing alcohol 91% (preferably Denatured reagent) if possible, the Alcohol bonds the water molecules to it for a minute or 2........ then remove and dry off with paper towels
5. Then put in Millet, Rice, Desiccant... etc
I have had to do this a number of times in my life with underwater cameras when the housing leaks ........ a real pain being 100-120 feet under and have to stop the shoot because of a housing leaks
But considering my average lens is 1000 bucks and saltwater will destroy the coatings (not to mention electronics) I have only lost 1 lens and one camera in 25 years and no phone ever due to water infiltration occurrences. But being careful and immediate response is the key ....... be Vigilant ( in this case, that means know how to open the phone and remove the power source)
Hope that helps clear some things up .........
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Click to collapse
Thanks for the advise....I will certainly handle things differently if this ever happens again.
Couple of quick questions, since you have experience with this stuff....
Is it possible for the 91% alcohol to further damage the device? Are there specific components that do okay in an alcohol bath vs others? IE battery, speakers, camera, etc?
Also, how long should you dry the phone in absorbent material before attempting to power it up again?
Before I sent the phone off to Samsung, I could at least get the phone to power up while plugged in.
Since I've received the phone back from Samsung, and have given it the alcohol / rice treatment, the phone won't power up at all...even plugged in.
Either way, the phone is dead I'm afraid. Since I'm not certain which components are working, and are not, I can't even sell the thing for spare parts. Most expensive paperweight I've ever owned!
RajCaj said:
Thanks for the advise....I will certainly handle things differently if this ever happens again.
Couple of quick questions, since you have experience with this stuff....
Is it possible for the 91% alcohol to further damage the device? Are there specific components that do okay in an alcohol bath vs others? IE battery, speakers, camera, etc?
Also, how long should you dry the phone in absorbent material before attempting to power it up again?
Before I sent the phone off to Samsung, I could at least get the phone to power up while plugged in.
Since I've received the phone back from Samsung, and have given it the alcohol / rice treatment, the phone won't power up at all...even plugged in.
Either way, the phone is dead I'm afraid. Since I'm not certain which components are working, and are not, I can't even sell the thing for spare parts. Most expensive paperweight I've ever owned!
Click to expand...
Click to collapse
Cannot put in Alcohol if the battery is connected ....... Battery and any fluid = not good .... The other items really will not do anything ........ either way Go to Pandawill.com, Aliexpress.com, Dynamism.com or Chinawholesale.com one of those websites sells motherboards and other cell phone parts I think I saw them for like 80 bucks ......... worth looking into ..... Sorry the phone died...... good luck
You can buy it from aliexpress,amazon or HCQS
Just wanted to share my negative experience and may be get a piece of advise. I dropped my Galaxy S6 (not edge) into the water after which home button stopped working. Couple weeks later as home button were still not functioning I soaked my phone in 99.9% of isopropyl alcohol. Couple hours later half of screen stopped reacting to fingers, and a few hours screen become black. There were also significant damage to frond and back panel plastic base behind the glass - see photos. I still hear some notifications which gives me a hope that there are still some life in it. I also left phone in rise for 4 days with no improvement. Does anyone had such a negative experience with Alcohol soaking and what could be a solution if any?
zipper3 said:
Just wanted to share my negative experience and may be get a piece of advise. I dropped my Galaxy S6 (not edge) into the water after which home button stopped working. Couple weeks later as home button were still not functioning I soaked my phone in 99.9% of isopropyl alcohol. Couple hours later half of screen stopped reacting to fingers, and a few hours screen become black. There were also significant damage to frond and back panel plastic base behind the glass - see photos. I still hear some notifications which gives me a hope that there are still some life in it. I also left phone in rise for 4 days with no improvement. Does anyone had such a negative experience with Alcohol soaking and what could be a solution if any?
Click to expand...
Click to collapse
If your phone is still acting like that or even died, you can open it up ( check youtube vids for dissasembly )
Take any clean alcohol..95%+ and ESD brush ( or toothbrush if you dont have any ) Take off any modules from your motherboard like microphones, cameras, usb board etc. Then gently clean everything with brush and alkohol. When you're finished - put it in electric oven if u have any for 1-2 hours in max 90 degrees temp. If not - use a hairdryer. Do same thing with usb board. Then put it back togheter and try.
so i just got my xperia 1ii today, i was wiping the screen with a bit of wet cloth before sticking on the screen protector, then i saw mist on the front facing camera, next thing i know it screen starts to flicker and turn green, then it died, it was a sad day for me, is it possible for water to get in an ip68 phone when brand new?
it was also kinda my fault for using wet cloth, but like all my other ip68 phones this never happened to me T _ T
WYSIWYG... yes it's possible.
Never assume the seals are intact. Protect from water exposure at all times is what I do.
Will Sony warranty cover it???
I am not sure about Sony's warranty on user error.
There is nothing in the box stating anything about warranty. I bought it online but there is a physical shop that I collected the phone from.
I left it in a bag of rice for 10 hours but the screen still turn up black screen with some odd lines and shut itself down, I feel so dumb for causing this, I usually do the same way of installing screen protectors for my Z3+,Z5 and XZ and water never got in, I feel so embarrassed and unlucky T_ T
Rice Doesn't Work!
The phone needs to be powered down and the battery disconnected asap. Otherwise it will likely be destroyed if it isn't already. It needs to then be completely dried out.
-or-
Battle it out with Sony.
Obviously the first option is incompatible with the second option. I'd send the mess back to Sony, they may or may not suck it up easily.
Sony is a pain to deal with...
blackhawk said:
Rice Doesn't Work!
The phone needs to be powered down and the battery disconnected asap. Otherwise it will likely be destroyed if it isn't already. It needs to then be completely dried out.
-or-
Battle it out with Sony.
Obviously the first option is incompatible with the second option. I'd send the mess back to Sony, they may or may not suck it up easily.
Sony is a pain to deal with...
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Sony is hard to deal with, ya so I've heard, too bad stores are not open today or tomorrow need to wait till Monday.
damn it I bought rice for nothing.
SinclairLen said:
Sony is hard to deal with, ya so I've heard, too bad stores are not open today or tomorrow need to wait till Monday.
damn it I bought rice for nothing.
Click to expand...
Click to collapse
I know Sony well, as I have torn into them multiple occasions. They are rotten to the core.
That however doesn't mean that a loose chainsaw can't find an artery
I'm one of the few customers who's gotten a refund check and spoke with a VP in Teterboro NJ. They are slime... the VP's are the worst; a midlevel manager is more likely to help you if you slip through one of the cracks in customer support.
If they take back without trouble, fine.
Otherwise better buckle up Dorothy, it's going be a rough ride.
Did you use a MC or Visa to make the purchase? If so you got leverage...
Send unit back for refund of replacement and do a charge back through the bank.
Do you want another? If not be clear you want a full refund.
Here's the thing I live in Malaysia, I bought it online, and these guys are a small retail start-ups.
They Imported the device from Hong Kong cause we are kinda short on phones that are price above $600. Malaysians don't really spend much on buying new phones hence the difficulty to find high end phones locally, especially Sony, not a popular pick in recent times.
Visa here doesn't even provide any leverage hahaha.
would try to send it back to their local store tomorrow.
I would actually like to get replace to be honest, but some how I have doubts in my mind saying that its gonna be super thought ride.
Have the rear cover removed, disconnect the battery*. Is there visible water in it?
Get out as much as possible.
You need a warm, dry room. Lay on side with a high volume fan on it. Let sit for a couple days.
If you can get anhydrous isopropyl alcohol** carefully flush with that to remove the water. Use care as if it gets between the glass and display it will leave a water mark. Then dry as above.
All connectors, everything must be 100% dry before you reconnect the battery. The room must be dry, heat drives out moisture; use a hot box if you must. Keep temperature under 110F. This may save it...
*the sooner the better.
** never use methanol or isopropyl that isn't at least 96% alcohol. Never use any solvent including isopropyl alcohol with LCD display, it will poison it!
I don't dare to remove the back cover, wont that void the warranty?
I think water got in the LCD connectors, cause last time I turn it on I has weird flickering and turns green with vertical lines.
SinclairLen said:
I don't dare to remove the back cover, wont that void the warranty?
Click to expand...
Click to collapse
Yes it might.
That's a AMOLED display not a LCD...
I got some silica gel put in an air tight jar, its been sitting over night since yesterday, hope it turns on tomorrow, or else I am gonna feel so awkward when I bring it to their store.
Damn I've never brought a Xperia phone or any phone in for water damage or any sort of claim warranty before, its giving me the shakes.
SinclairLen said:
I got some silica gel put in an air tight jar, its been sitting over night since yesterday, hope it turns on tomorrow, or else I am gonna feel so awkward when I bring it to their store.
Damn I've never brought a Xperia phone or any phone in for water damage or any sort of claim warranty before, its giving me the shakes.
Click to expand...
Click to collapse
That will do nothing. Do Not power it up.
[UPDATE]
So I brought it to the store, there was a bit of resistance there, but in the end they allow me to bring it back in for a check.
They say hopefully there is no red on the water damage sticker, cause if there is, they cant help, but if its just faulty they can replace the phone.
blackhawk said:
Yes it might.
That's a AMOLED display not a LCD...
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Click to collapse
Sony use since xperia 1 an Oled display and not Amoled.
blackhawk said:
That will do nothing. Do Not power it up.
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Click to collapse
You'd be surprised at what silica dessicant beads can do.
V0latyle said:
You'd be surprised at what silica dessicant beads can do.
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Click to collapse
Heat drives out moisture. You need air circulation as well for best results. With a sealed phone that isn't going to cut it.
First any free standing water needs to be dumped out... that's sort of funny, but true.
If you every dealt with flood damaged cars the magnitude of the problem becomes clear. Powered on circuits can be damaged irreparably in a short amount of time. A lot depends on the conductivity of the water and how long it sits there. If the battery was disconnected the car may be salvageable.
blackhawk said:
Heat drives out moisture. You need air circulation as well for best results. With a sealed phone that isn't going to cut it.
First any free standing water needs to be dumped out... that's sort of funny, but true.
If you every dealt with flood damaged cars the magnitude of the problem becomes clear. Powered on circuits can be damaged irreparably in a short amount of time. A lot depends on the conductivity of the water and how long it sits there. If the battery was disconnected the car may be salvageable.
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Click to collapse
Heat can help but the point is to make the air inside the bag extremely dry. Air readily absorbs moisture, which eventually evaporates. Very true about keeping everything turned off; while deionized water is non conductive and won't bother anything, most accidental spills and drops are in contaminated water which not only can be conductive, but may leave behind trace elements as it evaporates.
Still, I've had quite good success with desiccant rescue bags.
V0latyle said:
Heat can help but the point is to make the air inside the bag extremely dry. Air readily absorbs moisture, which eventually evaporates. Very true about keeping everything turned off; while deionized water is non conductive and won't bother anything, most accidental spills and drops are in contaminated water which not only can be conductive, but may leave behind trace elements as it evaporates.
Still, I've had quite good success with desiccant rescue bags.
Click to expand...
Click to collapse
I've cleaned thousands of circuit boards over to remove the flux. Sticking them in a sealed container with dry air is one thing I never did to dry them. Anhydrous sopropyl alcohol is an excellent cleaning/drying agent for most electronics, but needs a dry room to avoid condensation as it evaporates. Dry warm/hot air with high air flow is best for both isopropyl and water. Most times I also used compressed air to knock off the solvent/water beads then dry the pcbs. A high air flow blower of a large shop vac was another favorite for drying them.
Heat drives out moisture ie hot box. Hot boxes have been used for over a century especially in humid climates to preserve surgical instruments, camera equipment and electronics. Works regardless of the outside humidity. The box or cabinet is sealed but not completely air tight.
The surgery room at Pennhurst actually had it's surgery instrument cabinets lined in the back with steam heated radiators, circa about 1900.
They had large glass doors.
You could vacuum dry it though as this be very effective but again the cover should to be removed at the minimum. It's easy to make a small vacuum chamber, the vacuum pump doesn't need to pull a high vacuum to work well at a warm temperature.
Desiccant bags are best used to keep sealed items dry rather than to remove water per se.
I use them to protect lens.
As for the conductivity of the water it's a crap shoot. It could be mixed with sweat, be acidic, or otherwise contaminated.
I used RO water to flush my Buds case when it fell into a full cup of coffee, cream and sugar. The RO water to chase the sugar, then anhydrous isopropyl alcohol to chase the cream and water. Allowed it to dry in the sun and in a room for a day with the spot welded battery in it. I had the case torn apart and flushed within 5 minutes. 2 years later it still works normally. I drank the coffee after I cleaned the case, perfect day
Silica gel works to a degree on my phone, the screen was able to turn on with the start-up logo but as soon it turns on it restarts itself.
I guess two day wasn't enough, especially on phones that are partially sealed, but I guess its true, not all phones are made equal when it comes to waterproof, I remember my XZ was completely waterproof, the swimming pool kind of waterproof.
Its like buying a lottery when you get a phone that fails its waterproof.
still waiting for update from the seller hahaha.